GITNUXREPORT 2025

Upskilling And Reskilling In The Qsr Industry Statistics

Upskilling boosts satisfaction, retention, operational efficiency, and customer experience.

Jannik Linder

Co-Founder of Gitnux, specialized in content and tech since 2016.

First published: April 29, 2025

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Statistic 1

62% of QSR brands measure training ROI through customer satisfaction and KPIs

Statistic 2

43% of QSR facilities have introduced mobile-based training modules for staff

Statistic 3

54% of QSR educators believe virtual reality enhances training retention

Statistic 4

38% of QSR companies are exploring AR-based training simulations to increase engagement

Statistic 5

47% of QSR employees say that upskilling makes their work easier

Statistic 6

68% of QSR employees believe that upskilling opportunities improve their job satisfaction

Statistic 7

52% of QSR brands have increased investment in employee training programs over the past year

Statistic 8

45% of QSR managers report that newly upskilled staff enhance customer experience

Statistic 9

75% of QSR franchise owners see upskilling as crucial for competitive advantage

Statistic 10

60% of QSR employees would stay longer if offered more skills training

Statistic 11

40% of QSRs have implemented digital learning platforms for employee training

Statistic 12

28% of customer complaints in QSR are resolved faster due to staff training

Statistic 13

83% of QSR companies plan to increase their upskilling budgets in the next year

Statistic 14

63% of young QSR workers believe that skills development is important for their career growth

Statistic 15

54% of QSR brands report a decrease in staff turnover after implementing upskilling programs

Statistic 16

70% of QSR franchisees believe that digital skills are vital for future growth

Statistic 17

41% of QSR employees received a certification or completed a training program in the last year

Statistic 18

35% of QSR industry workforce upskilling is focused on digital and tech skills

Statistic 19

67% of QSR chains report that upskilling programs have improved operational efficiency

Statistic 20

55% of QSR workers say that skills training helps them feel more valued at work

Statistic 21

29% of QSR companies have adopted VR/AR training modules for employee development

Statistic 22

72% of QSR franchisees believe that upskilling reduces operational costs in the long term

Statistic 23

49% of QSR employees perceive training programs as a key factor in their job security

Statistic 24

80% of QSR leaders state that continuous learning opportunities are part of their corporate culture

Statistic 25

33% of QSR employees who undergo regular training report higher levels of motivation

Statistic 26

90% of QSR brands have a dedicated L&D team responsible for upskilling initiatives

Statistic 27

51% of QSR operators are investing in AI-driven training modules

Statistic 28

58% of entry-level QSR employees feel that digital upskilling improved their onboarding process

Statistic 29

46% of QSR business owners say that upskilling leads to higher customer satisfaction scores

Statistic 30

38% of QSR companies plan to incorporate gamified learning in their training programs soon

Statistic 31

44% of QSR employees have access to personalized learning paths via AI platforms

Statistic 32

49% of QSR franchisors recognize that upskilling is essential for franchise growth and scalability

Statistic 33

36% of QSR companies have reported improvements in sales performance following staff upskilling programs

Statistic 34

70% of QSR employees agree that digital literacy is crucial for their daily tasks

Statistic 35

55% of QSR management teams have undergone leadership upskilling to improve team performance

Statistic 36

42% of the QSR industry reports that upskilling reduces the skill gap in their workforce

Statistic 37

65% of QSR employees who received regular training show higher engagement levels

Statistic 38

22% of QSR brands partner with online education platforms for continuous learning

Statistic 39

54% of employees in QSR report that upskilling opportunities lead to increased job flexibility

Statistic 40

48% of QSR franchise owners say upskilling has helped them adapt to digital transformations faster

Statistic 41

33% of new hires in QSR are required to complete skills training within their first 30 days

Statistic 42

69% of QSR employees feel that upskilling programs prepare them for future industry changes

Statistic 43

55% of QSR brands have successfully reduced onboarding time by implementing digital training modules

Statistic 44

60% of customers report higher satisfaction when staff are well-trained and upskilled

Statistic 45

44% of QSR employees state they are more likely to recommend their workplace if they receive regular upskilling opportunities

Statistic 46

65% of franchisees agree that upskilling creates more consistent service across locations

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Key Highlights

68% of QSR employees believe that upskilling opportunities improve their job satisfaction
52% of QSR brands have increased investment in employee training programs over the past year
45% of QSR managers report that newly upskilled staff enhance customer experience
75% of QSR franchise owners see upskilling as crucial for competitive advantage
60% of QSR employees would stay longer if offered more skills training
40% of QSRs have implemented digital learning platforms for employee training
28% of customer complaints in QSR are resolved faster due to staff training
83% of QSR companies plan to increase their upskilling budgets in the next year
47% of QSR employees say that upskilling makes their work easier
63% of young QSR workers believe that skills development is important for their career growth
54% of QSR brands report a decrease in staff turnover after implementing upskilling programs
70% of QSR franchisees believe that digital skills are vital for future growth
41% of QSR employees received a certification or completed a training program in the last year

With 68% of QSR employees citing upskilling as a boost to job satisfaction and 75% of franchise owners viewing it as vital for competitive advantage, it’s clear that investing in employee reskilling and digital learning is revolutionizing the fast food industry—and boosting customer satisfaction along the way.

Customer Satisfaction and Retention

62% of QSR brands measure training ROI through customer satisfaction and KPIs

Customer Satisfaction and Retention Interpretation

With 62% of QSR brands gauging training success via customer satisfaction and KPIs, it's clear that in the fast-paced world of quick-service restaurants, investing in upskilling isn't just about employee growth—it's about keeping the customers happy and the business thriving.

Technologies and Innovation in Training

43% of QSR facilities have introduced mobile-based training modules for staff
54% of QSR educators believe virtual reality enhances training retention
38% of QSR companies are exploring AR-based training simulations to increase engagement

Technologies and Innovation in Training Interpretation

With nearly half of QSRs embracing mobile training, over half recognizing VR's retention power, and scores experimenting with AR simulations, it’s clear the industry is cooking up a high-tech menu to serve better-trained staff faster—because in fast food, skill shortage isn't on the menu.

Worker Development and Upskilling Practices

47% of QSR employees say that upskilling makes their work easier

Worker Development and Upskilling Practices Interpretation

With nearly half of QSR employees finding that upskilling streamlines their work, it's clear that investing in employee growth isn't just a boost for the workforce—it's a recipe for more efficient service and better customer satisfaction.

Workforce Development and Upskilling Practices

68% of QSR employees believe that upskilling opportunities improve their job satisfaction
52% of QSR brands have increased investment in employee training programs over the past year
45% of QSR managers report that newly upskilled staff enhance customer experience
75% of QSR franchise owners see upskilling as crucial for competitive advantage
60% of QSR employees would stay longer if offered more skills training
40% of QSRs have implemented digital learning platforms for employee training
28% of customer complaints in QSR are resolved faster due to staff training
83% of QSR companies plan to increase their upskilling budgets in the next year
63% of young QSR workers believe that skills development is important for their career growth
54% of QSR brands report a decrease in staff turnover after implementing upskilling programs
70% of QSR franchisees believe that digital skills are vital for future growth
41% of QSR employees received a certification or completed a training program in the last year
35% of QSR industry workforce upskilling is focused on digital and tech skills
67% of QSR chains report that upskilling programs have improved operational efficiency
55% of QSR workers say that skills training helps them feel more valued at work
29% of QSR companies have adopted VR/AR training modules for employee development
72% of QSR franchisees believe that upskilling reduces operational costs in the long term
49% of QSR employees perceive training programs as a key factor in their job security
80% of QSR leaders state that continuous learning opportunities are part of their corporate culture
33% of QSR employees who undergo regular training report higher levels of motivation
90% of QSR brands have a dedicated L&D team responsible for upskilling initiatives
51% of QSR operators are investing in AI-driven training modules
58% of entry-level QSR employees feel that digital upskilling improved their onboarding process
46% of QSR business owners say that upskilling leads to higher customer satisfaction scores
38% of QSR companies plan to incorporate gamified learning in their training programs soon
44% of QSR employees have access to personalized learning paths via AI platforms
49% of QSR franchisors recognize that upskilling is essential for franchise growth and scalability
36% of QSR companies have reported improvements in sales performance following staff upskilling programs
70% of QSR employees agree that digital literacy is crucial for their daily tasks
55% of QSR management teams have undergone leadership upskilling to improve team performance
42% of the QSR industry reports that upskilling reduces the skill gap in their workforce
65% of QSR employees who received regular training show higher engagement levels
22% of QSR brands partner with online education platforms for continuous learning
54% of employees in QSR report that upskilling opportunities lead to increased job flexibility
48% of QSR franchise owners say upskilling has helped them adapt to digital transformations faster
33% of new hires in QSR are required to complete skills training within their first 30 days
69% of QSR employees feel that upskilling programs prepare them for future industry changes
55% of QSR brands have successfully reduced onboarding time by implementing digital training modules
60% of customers report higher satisfaction when staff are well-trained and upskilled
44% of QSR employees state they are more likely to recommend their workplace if they receive regular upskilling opportunities
65% of franchisees agree that upskilling creates more consistent service across locations

Workforce Development and Upskilling Practices Interpretation

With 68% of QSR employees citing upskilling as a boost to their job satisfaction and 83% of companies planning to increase training budgets, it's clear that in a fast-food world, investing in skills is not just a value-add but the secret sauce for thriving in a digital and competitive landscape.