GITNUXREPORT 2025

Upskilling And Reskilling In The Payment Card Industry Statistics

Most payment industry professionals see upskilling essential for digital transformation success.

Jannik Lindner

Jannik Linder

Co-Founder of Gitnux, specialized in content and tech since 2016.

First published: April 29, 2025

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Key Statistics

Statistic 1

45% of payment industry workers consider their skills outdated due to rapid technological change

Statistic 2

55% of payment card industry roles now require digital literacy skills, compared to 30% two years ago

Statistic 3

The average age of payment industry workers undertaking reskilling initiatives is 38 years old

Statistic 4

48% of payment industry professionals feel inadequately trained for cybersecurity challenges

Statistic 5

43% of payment companies report a skill gap in emerging payment methods like contactless and mobile payments

Statistic 6

The demand for upskilling in data privacy in the payment card industry has increased by 120% since 2021

Statistic 7

54% of payment industry HR managers report difficulty in finding candidates with up-to-date digital skills

Statistic 8

41% of payment employees are interested in learning about quantum computing applications

Statistic 9

48% of financial institutions in payments report a skills shortage in API management

Statistic 10

The number of online payment industry training courses increased by 150% from 2020 to 2023

Statistic 11

Approximately 65% of payment companies have partnerships with edtechs for employee upskilling

Statistic 12

52% of payment industry employees have taken online courses related to payment security in the past year

Statistic 13

29% of payment professionals have completed certifications in cybersecurity in the past year

Statistic 14

The average training duration for upskilling in fintech-related skills is 12 weeks

Statistic 15

64% of payment sector employees prefer microlearning modules for skill development

Statistic 16

Companies investing more than $100,000 annually in employee training see a 20% increase in payment innovation projects

Statistic 17

The average uptake rate for payment industry training programs is 45%, indicating room for growth in employee participation

Statistic 18

44% of payment firms utilize virtual reality simulations for employee training

Statistic 19

In 2023, 88% of payment industry training initiatives focused on regulatory compliance

Statistic 20

50% of payment industry training budgets are allocated to cybersecurity skill development

Statistic 21

78% of payment card industry professionals believe upskilling is essential for adapting to digital transformation

Statistic 22

The global payment industry is expected to allocate $1.2 billion annually toward reskilling initiatives by 2025

Statistic 23

62% of payment card companies have implemented formal upskilling programs in the past two years

Statistic 24

82% of organizations in the payment sector plan to increase investment in employee training by 2024

Statistic 25

Reskilling current employees reduces onboarding costs by approximately 30% in the payments industry

Statistic 26

70% of payment industry employers see upskilling as crucial for maintaining competitive advantage

Statistic 27

67% of payment companies are adopting AI and require reskilled staff to manage these technologies

Statistic 28

Over 60% of payment industry employees are interested in learning blockchain technologies

Statistic 29

76% of payment service providers believe that upskilling enhances customer satisfaction through better service delivery

Statistic 30

80% of payment industry leaders see reskilling as key to compliance with evolving data regulation standards

Statistic 31

90% of surveyed payment companies plan to increase their investment in digital skills training over the next year

Statistic 32

87% of payment firms offer internal reskilling programs focused on data analytics

Statistic 33

58% of small to medium payment enterprises see upskilling as vital for growth

Statistic 34

69% of payment industry professionals feel that their company's reskilling efforts have a positive impact on innovation

Statistic 35

Only 25% of payment card companies have a dedicated budget for reskilling initiatives

Statistic 36

73% of payment companies cite customer trust as a driver for investing in employee upskilling

Statistic 37

85% of managers believe that continuous upskilling can reduce staff turnover in the payment industry

Statistic 38

68% of payment companies have incorporated AI-based training platforms for internal reskilling

Statistic 39

The reskilling market for payment professionals is projected to grow at a CAGR of 15% until 2030

Statistic 40

77% of newly implemented payment systems require staff retraining within 6 months of deployment

Statistic 41

55% of payment sector HR managers see reskilling as essential for digital transformation success

Statistic 42

69% of payment professionals say that reskilling has improved their job satisfaction

Statistic 43

59% of payment card organizations have developed dedicated upskilling pathways for underserved demographics

Statistic 44

92% of senior payment executives agree that reskilling is necessary to adapt to emerging fintech landscapes

Statistic 45

The percentage of payment companies reporting successful reskilling programs increased by 35% from 2020 to 2023

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Key Highlights

  • 78% of payment card industry professionals believe upskilling is essential for adapting to digital transformation
  • The global payment industry is expected to allocate $1.2 billion annually toward reskilling initiatives by 2025
  • 62% of payment card companies have implemented formal upskilling programs in the past two years
  • 45% of payment industry workers consider their skills outdated due to rapid technological change
  • 82% of organizations in the payment sector plan to increase investment in employee training by 2024
  • Reskilling current employees reduces onboarding costs by approximately 30% in the payments industry
  • 70% of payment industry employers see upskilling as crucial for maintaining competitive advantage
  • 55% of payment card industry roles now require digital literacy skills, compared to 30% two years ago
  • The number of online payment industry training courses increased by 150% from 2020 to 2023
  • 67% of payment companies are adopting AI and require reskilled staff to manage these technologies
  • Over 60% of payment industry employees are interested in learning blockchain technologies
  • 76% of payment service providers believe that upskilling enhances customer satisfaction through better service delivery
  • The average age of payment industry workers undertaking reskilling initiatives is 38 years old

In a rapidly evolving digital payment landscape, where 78% of professionals deem upskilling essential and global investments soar to $1.2 billion annually, the payment card industry is seizing the moment to transform its workforce through strategic reskilling initiatives that are redefining industry standards and securing future growth.

Skills Gap and Workforce Challenges

  • 45% of payment industry workers consider their skills outdated due to rapid technological change
  • 55% of payment card industry roles now require digital literacy skills, compared to 30% two years ago
  • The average age of payment industry workers undertaking reskilling initiatives is 38 years old
  • 48% of payment industry professionals feel inadequately trained for cybersecurity challenges
  • 43% of payment companies report a skill gap in emerging payment methods like contactless and mobile payments
  • The demand for upskilling in data privacy in the payment card industry has increased by 120% since 2021
  • 54% of payment industry HR managers report difficulty in finding candidates with up-to-date digital skills
  • 41% of payment employees are interested in learning about quantum computing applications
  • 48% of financial institutions in payments report a skills shortage in API management

Skills Gap and Workforce Challenges Interpretation

Amidst rapid technological evolution transforming the payment card industry, nearly half of its professionals feel their skills are outdated, highlighting a pressing need for upskilling in areas from cybersecurity to emerging payment methods like contactless and mobile payments—a challenge compounded by a talent shortage in digital expertise and a burgeoning interest in quantum computing, all underscoring that staying current isn't just a competitive advantage but a survival imperative.

Training and Education Initiatives

  • The number of online payment industry training courses increased by 150% from 2020 to 2023
  • Approximately 65% of payment companies have partnerships with edtechs for employee upskilling
  • 52% of payment industry employees have taken online courses related to payment security in the past year
  • 29% of payment professionals have completed certifications in cybersecurity in the past year
  • The average training duration for upskilling in fintech-related skills is 12 weeks
  • 64% of payment sector employees prefer microlearning modules for skill development
  • Companies investing more than $100,000 annually in employee training see a 20% increase in payment innovation projects
  • The average uptake rate for payment industry training programs is 45%, indicating room for growth in employee participation
  • 44% of payment firms utilize virtual reality simulations for employee training
  • In 2023, 88% of payment industry training initiatives focused on regulatory compliance
  • 50% of payment industry training budgets are allocated to cybersecurity skill development

Training and Education Initiatives Interpretation

As the payment industry accelerates its upskilling efforts—boomingly boosting online courses by 150%, pouring half its training budgets into cybersecurity, and embracing VR and microlearning—it's clear that staying ahead in financial security and innovation has become less of a choice and more of a corporate imperative.

Workforce Development and Reskilling Strategies

  • 78% of payment card industry professionals believe upskilling is essential for adapting to digital transformation
  • The global payment industry is expected to allocate $1.2 billion annually toward reskilling initiatives by 2025
  • 62% of payment card companies have implemented formal upskilling programs in the past two years
  • 82% of organizations in the payment sector plan to increase investment in employee training by 2024
  • Reskilling current employees reduces onboarding costs by approximately 30% in the payments industry
  • 70% of payment industry employers see upskilling as crucial for maintaining competitive advantage
  • 67% of payment companies are adopting AI and require reskilled staff to manage these technologies
  • Over 60% of payment industry employees are interested in learning blockchain technologies
  • 76% of payment service providers believe that upskilling enhances customer satisfaction through better service delivery
  • 80% of payment industry leaders see reskilling as key to compliance with evolving data regulation standards
  • 90% of surveyed payment companies plan to increase their investment in digital skills training over the next year
  • 87% of payment firms offer internal reskilling programs focused on data analytics
  • 58% of small to medium payment enterprises see upskilling as vital for growth
  • 69% of payment industry professionals feel that their company's reskilling efforts have a positive impact on innovation
  • Only 25% of payment card companies have a dedicated budget for reskilling initiatives
  • 73% of payment companies cite customer trust as a driver for investing in employee upskilling
  • 85% of managers believe that continuous upskilling can reduce staff turnover in the payment industry
  • 68% of payment companies have incorporated AI-based training platforms for internal reskilling
  • The reskilling market for payment professionals is projected to grow at a CAGR of 15% until 2030
  • 77% of newly implemented payment systems require staff retraining within 6 months of deployment
  • 55% of payment sector HR managers see reskilling as essential for digital transformation success
  • 69% of payment professionals say that reskilling has improved their job satisfaction
  • 59% of payment card organizations have developed dedicated upskilling pathways for underserved demographics
  • 92% of senior payment executives agree that reskilling is necessary to adapt to emerging fintech landscapes
  • The percentage of payment companies reporting successful reskilling programs increased by 35% from 2020 to 2023

Workforce Development and Reskilling Strategies Interpretation

As the payment industry races towards a digital future fueled by AI, blockchain, and data analytics, the reskilling revolution—though still underfunded with only a quarter of firms budgeting specifically for it—has become the strategic currency for staying competitive, compliant, and customer-centric in a landscape where 78% of professionals deem upskilling essential and nearly all leaders recognize that investing in their people's skills is no longer optional but imperative.

Sources & References