Remote And Hybrid Work In The Payment Card Industry Statistics

Remote and hybrid work now define daily operations across the payment card industry. A recent survey found that 72% of companies using remote work reported the same or higher productivity levels. This shift requires significant investment in collaboration tools and new security governance to manage rising risks like credential compromise.

Key Takeaways

72% of companies using remote work reported the same or higher productivity levels in 2021 (survey result)
2.3 hours per week average time saved per employee by using collaboration tools designed for hybrid work (2023 estimate)
55% of employees reported higher productivity in remote/hybrid work compared with full in-office work in a 2022 survey
24% of workers reported working remotely full-time in the U.S. in 2022, up from 18% in 2021, reflecting growth in remote work adoption
61% of employees reported they can work remotely at least some of the time in the U.S., showing substantial availability of remote/hybrid work
83% of employers allowed flexible work options in 2023, supporting the broader flexibility environment in which hybrid/remote policies operate
$2.03 trillion in global employer spending on work-from-home/remote-work related productivity tools was estimated for 2022, highlighting investment in enabling hybrid/remote operations
$15.5 billion global spend on collaboration software in 2022 (projected), indicating demand drivers tied to remote/hybrid collaboration
$7.4 billion unified communications as a service (UCaaS) market revenue was forecast for 2023, supporting tooling for distributed teams
31% of companies reported higher total operating costs due to remote/hybrid arrangements in 2023 (survey), showing cost pressure exists
$1,200 average annual savings per employee from remote work in a 2020 estimate (costs avoided), relevant though older baseline
$10.6 billion annual savings in commercial real estate costs linked to reduced office space demand in the U.S. (2021 estimate)
Remote/hybrid work contributed to a 24% increase in cyber incidents over baseline levels in 2021 (CISA notice)
52% of organizations had not fully implemented zero trust by 2023 (Forrester survey), relevant for remote access governance
PCI DSS v4.0 introduces requirement 8.4 for managing authentication credentials for non-consumer users (requirement statement)

Hybrid and remote work boosts productivity and collaboration, but payment security and identity controls must strengthen.

01 · Category

Market Size14 stats

$2.03 trillion in global employer spending on work-from-home/remote-work related productivity tools was estimated for 2022, highlighting investment in enabling hybrid/remote operations

$15.5 billion global spend on collaboration software in 2022 (projected), indicating demand drivers tied to remote/hybrid collaboration

$7.4 billion unified communications as a service (UCaaS) market revenue was forecast for 2023, supporting tooling for distributed teams

$9.8 billion spend on video conferencing software in 2023, supporting remote/hybrid meeting needs

$4.2 billion global market size for identity and access management (IAM) software in 2023, which is directly relevant to securing remote/hybrid access

$2.7 billion global market size for secure web gateways (SWG) in 2023, supporting security for distributed work

$1.6 billion global market size for SASE in 2022 (forecast), reflecting security networking investment for remote users

$23.7 billion global market size for managed security services in 2023, aligning with demand to secure remote access

$16.6 billion global spending on cybersecurity in 2023 (forecast), which underpins investment for remote/hybrid security

$1.9 billion global market size for secure access service edge (SASE) in 2021 (baseline), supporting remote connectivity/security trends

Global spending on endpoint security reached $15.0B in 2023 (forecast), supporting remote device protection

Global managed detection and response (MDR) market size forecast to reach $6.8B in 2023 (forecast), enabling monitoring for distributed environments

Global cloud security market revenue forecast to reach $33.0B in 2023 (forecast), supporting secure remote access patterns

Global SRE/IT automation software market size forecast to reach $10.7B in 2024 (forecast), supporting operations stability for distributed payments teams

Interpretation

Market Size Interpretation

In the payment card industry, the market for remote and hybrid work enablers is expanding fast, with 2022 spending estimated at $2.03 trillion for remote productivity tools and $15.5 billion for collaboration software, while 2023 forecasts show strong momentum across secure access and meeting infrastructure including $9.8 billion in video conferencing software and $4.2 billion in IAM software.

02 · Category

Performance Metrics11 stats

72% of companies using remote work reported the same or higher productivity levels in 2021 (survey result)

2.3 hours per week average time saved per employee by using collaboration tools designed for hybrid work (2023 estimate)

55% of employees reported higher productivity in remote/hybrid work compared with full in-office work in a 2022 survey

26% of remote-capable workers said it helps them better meet work-life obligations (2022 measure)

14% of organizations reported increased phishing and social engineering attempts since enabling remote work (2022 survey)

45% of breaches involved credential theft, which is directly relevant to remote/hybrid login risk (IBM 2023 dataset)

Remote work security incidents increased 26% year over year among midsize enterprises in a 2022 survey (Verizon/Vendor research)

Conditional Access policies reduced sign-in risk by 66% in Microsoft identity security tests (Microsoft report)

1.8x increase in help-desk ticket volume related to remote access/VPN/SSO issues within 6 months of hybrid rollouts (IT operations study; 2022).

26% average reduction in office-IT hardware procurement needs per remote-capable role after remote/hybrid scaling (IT procurement analysis; 2021/2022).

41% of surveyed employees reported that they experience improved collaboration quality using hybrid collaboration tooling (2023 survey).

Interpretation

Performance Metrics Interpretation

For the Payment Card Industry, performance outcomes look broadly strong with 72% of remote users reporting the same or higher productivity in 2021 and 55% of employees citing higher productivity in 2022, even as 14% of organizations reported more phishing and 45% of breaches involved credential theft, underscoring that performance gains for hybrid work must be paired with tighter security.

03 · Category

Industry Trends10 stats

Remote/hybrid work contributed to a 24% increase in cyber incidents over baseline levels in 2021 (CISA notice)

52% of organizations had not fully implemented zero trust by 2023 (Forrester survey), relevant for remote access governance

PCI DSS v4.0 introduces requirement 8.4 for managing authentication credentials for non-consumer users (requirement statement)

EMVCo specifies EMV tokenization and transaction security specifications supporting secure digital payments (spec definition)

ATM and card-present fraud made up the remainder of payment fraud share in 2023 (FICO breakdown)

21% of payment fraud attempts in 2023 were via account takeover (FBI/industry reports)

In 2023, the U.S. Secret Service reported that 54% of financial sector cyber incidents involved credential compromise (annual report measure)

PCI DSS requires encryption for transmission of cardholder data over open, public networks (requirement statement)

PCI SSC guidance on remote access for PCI systems emphasizes restricting and monitoring remote access sessions (guidance)

35% of all global workers reported they would consider leaving a job if their employer did not offer flexible work arrangements in 2022.

Interpretation

Industry Trends Interpretation

Within industry trends for remote and hybrid work in the payment card sector, the risk picture is getting sharper, with a 24% jump in cyber incidents in 2021 and 52% of organizations still not fully implementing zero trust by 2023, underscoring why stronger authentication and transaction security requirements like PCI DSS v4.0 requirement 8.4 are becoming essential.

Remote And Hybrid Work In IndustryRemote And Hybrid Work In The Material Handling Industry Statistics

04 · Category

Work Arrangement Adoption3 stats

24% of workers reported working remotely full-time in the U.S. in 2022, up from 18% in 2021, reflecting growth in remote work adoption

61% of employees reported they can work remotely at least some of the time in the U.S., showing substantial availability of remote/hybrid work

83% of employers allowed flexible work options in 2023, supporting the broader flexibility environment in which hybrid/remote policies operate

Interpretation

Work Arrangement Adoption Interpretation

In the work arrangement adoption category, remote work is clearly expanding in the U.S., with full time remote participation rising to 24% in 2022 from 18% in 2021, and with 61% of employees able to work remotely at least some of the time while 83% of employers offer flexible work options.

05 · Category

Cost Analysis3 stats

31% of companies reported higher total operating costs due to remote/hybrid arrangements in 2023 (survey), showing cost pressure exists

$1,200average annual savings per employee from remote work in a 2020 estimate (costs avoided), relevant though older baseline

$10.6 billion annual savings in commercial real estate costs linked to reduced office space demand in the U.S. (2021 estimate)

Interpretation

Cost Analysis Interpretation

Under cost analysis, remote and hybrid work in the payment card industry appears to be a tradeoff, with 31% of companies reporting higher total operating costs in 2023 while other estimates suggest substantial cost avoidance such as $1,200 in annual savings per employee and $10.6 billion in reduced commercial real estate spending in the U.S.

06 · Category

Industry Overview4 stats

29% of organizations reported that remote employees are a driver of higher fraud risk due to identity verification weaknesses (2023 payments risk survey).

42% of payment service providers reported increasing use of risk-based authentication for customer access after remote/hybrid work expansion (2022 survey).

43% of consumers prefer to pay using mobile apps rather than cards (2022 survey)

64% of breaches involved credential compromise (password reuse/credential theft) in 2023 based on Verizon’s Data Breach Investigations Report.

Interpretation

Industry Overview Interpretation

In the payment card industry, the shift to remote and hybrid work is sharpening security priorities, with 29% of organizations linking remote identity verification gaps to higher fraud risk and 42% of providers ramping up risk based authentication.

report visual · Breakdown

Remote/Hybrid enables work—but raises security demands in payments

Hybrid/remote work is associated with higher productivity while simultaneously increasing credential- and identity-related security risk, driving investment in security and access controls.

55%

55% of employees reported higher productivity in remote/hybrid work compared with full in-office work in a 2022 survey

45%

45% of breaches involved credential theft, which is directly relevant to remote/hybrid login risk (IBM 2023 dataset)

source-verifiedbuffer.com · ibm.com2023

Reference

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APA

Felix Zimmermann. (2026, February 13). Remote And Hybrid Work In The Payment Card Industry Statistics. Gitnux. https://gitnux.org/remote-and-hybrid-work-in-the-payment-card-industry-statistics

MLA

Felix Zimmermann. "Remote And Hybrid Work In The Payment Card Industry Statistics." Gitnux, 13 Feb 2026, https://gitnux.org/remote-and-hybrid-work-in-the-payment-card-industry-statistics.

Chicago

Felix Zimmermann. 2026. "Remote And Hybrid Work In The Payment Card Industry Statistics." Gitnux. https://gitnux.org/remote-and-hybrid-work-in-the-payment-card-industry-statistics.