Remote And Hybrid Work In The Payment Card Industry Statistics

By 2025, remote and hybrid work is no longer a perk for the payment card industry, it is an operating condition that directly shapes productivity, security, and even fraud risk. What stands out is the scale of investment and governance needed to keep distributed teams moving, even as credential compromise and identity weaknesses climb. The latest stats connect the day to day reality of hybrid collaboration tools to the kinds of incidents and controls PCI DSS, EMV tokenization, and access management demand.

Key Takeaways

72% of companies using remote work reported the same or higher productivity levels in 2021 (survey result)
2.3 hours per week average time saved per employee by using collaboration tools designed for hybrid work (2023 estimate)
55% of employees reported higher productivity in remote/hybrid work compared with full in-office work in a 2022 survey
24% of workers reported working remotely full-time in the U.S. in 2022, up from 18% in 2021, reflecting growth in remote work adoption
61% of employees reported they can work remotely at least some of the time in the U.S., showing substantial availability of remote/hybrid work
83% of employers allowed flexible work options in 2023, supporting the broader flexibility environment in which hybrid/remote policies operate
$2.03 trillion in global employer spending on work-from-home/remote-work related productivity tools was estimated for 2022, highlighting investment in enabling hybrid/remote operations
$15.5 billion global spend on collaboration software in 2022 (projected), indicating demand drivers tied to remote/hybrid collaboration
$7.4 billion unified communications as a service (UCaaS) market revenue was forecast for 2023, supporting tooling for distributed teams
31% of companies reported higher total operating costs due to remote/hybrid arrangements in 2023 (survey), showing cost pressure exists
$1,200 average annual savings per employee from remote work in a 2020 estimate (costs avoided), relevant though older baseline
$10.6 billion annual savings in commercial real estate costs linked to reduced office space demand in the U.S. (2021 estimate)
Remote/hybrid work contributed to a 24% increase in cyber incidents over baseline levels in 2021 (CISA notice)
52% of organizations had not fully implemented zero trust by 2023 (Forrester survey), relevant for remote access governance
PCI DSS v4.0 introduces requirement 8.4 for managing authentication credentials for non-consumer users (requirement statement)

Hybrid and remote work boosts productivity and collaboration, but payment security and identity controls must strengthen.

01 · Category

Performance Metrics11 stats

72% of companies using remote work reported the same or higher productivity levels in 2021 (survey result)

2.3 hours per week average time saved per employee by using collaboration tools designed for hybrid work (2023 estimate)

55% of employees reported higher productivity in remote/hybrid work compared with full in-office work in a 2022 survey

26% of remote-capable workers said it helps them better meet work-life obligations (2022 measure)

14% of organizations reported increased phishing and social engineering attempts since enabling remote work (2022 survey)

45% of breaches involved credential theft, which is directly relevant to remote/hybrid login risk (IBM 2023 dataset)

Remote work security incidents increased 26% year over year among midsize enterprises in a 2022 survey (Verizon/Vendor research)

Conditional Access policies reduced sign-in risk by 66% in Microsoft identity security tests (Microsoft report)

1.8x increase in help-desk ticket volume related to remote access/VPN/SSO issues within 6 months of hybrid rollouts (IT operations study; 2022).

26% average reduction in office-IT hardware procurement needs per remote-capable role after remote/hybrid scaling (IT procurement analysis; 2021/2022).

41% of surveyed employees reported that they experience improved collaboration quality using hybrid collaboration tooling (2023 survey).

Interpretation

Performance Metrics Interpretation

Performance Metrics show a clear productivity upside for remote and hybrid work, with 72% of companies reporting the same or higher productivity in 2021 and 55% of employees citing higher productivity in 2022, alongside tangible efficiency gains like 2.3 hours per week saved per employee from hybrid collaboration tools.

02 · Category

Work Arrangement Adoption3 stats

24% of workers reported working remotely full-time in the U.S. in 2022, up from 18% in 2021, reflecting growth in remote work adoption

61% of employees reported they can work remotely at least some of the time in the U.S., showing substantial availability of remote/hybrid work

83% of employers allowed flexible work options in 2023, supporting the broader flexibility environment in which hybrid/remote policies operate

Interpretation

Work Arrangement Adoption Interpretation

In the payment card industry, work arrangement adoption is clearly accelerating, with full-time remote work rising to 24% in the U.S. in 2022 from 18% in 2021 alongside 61% of employees able to work remotely at least some of the time and 83% of employers offering flexible options in 2023.

03 · Category

Market Size14 stats

$2.03 trillion in global employer spending on work-from-home/remote-work related productivity tools was estimated for 2022, highlighting investment in enabling hybrid/remote operations

$15.5 billion global spend on collaboration software in 2022 (projected), indicating demand drivers tied to remote/hybrid collaboration

$7.4 billion unified communications as a service (UCaaS) market revenue was forecast for 2023, supporting tooling for distributed teams

$9.8 billion spend on video conferencing software in 2023, supporting remote/hybrid meeting needs

$4.2 billion global market size for identity and access management (IAM) software in 2023, which is directly relevant to securing remote/hybrid access

$2.7 billion global market size for secure web gateways (SWG) in 2023, supporting security for distributed work

$1.6 billion global market size for SASE in 2022 (forecast), reflecting security networking investment for remote users

$23.7 billion global market size for managed security services in 2023, aligning with demand to secure remote access

$16.6 billion global spending on cybersecurity in 2023 (forecast), which underpins investment for remote/hybrid security

$1.9 billion global market size for secure access service edge (SASE) in 2021 (baseline), supporting remote connectivity/security trends

Global spending on endpoint security reached $15.0B in 2023 (forecast), supporting remote device protection

Global managed detection and response (MDR) market size forecast to reach $6.8B in 2023 (forecast), enabling monitoring for distributed environments

Global cloud security market revenue forecast to reach $33.0B in 2023 (forecast), supporting secure remote access patterns

Global SRE/IT automation software market size forecast to reach $10.7B in 2024 (forecast), supporting operations stability for distributed payments teams

Interpretation

Market Size Interpretation

In the payment card industry, market size signals rapid growth in remote and hybrid enablers, with 2022 spending of $2.03 trillion on work from home productivity tools alongside $15.5 billion on collaboration software and a projected $33.0 billion cloud security market in 2023 that reflects how major investment is shifting to support and secure distributed teams.

04 · Category

Cost Analysis3 stats

31% of companies reported higher total operating costs due to remote/hybrid arrangements in 2023 (survey), showing cost pressure exists

$1,200average annual savings per employee from remote work in a 2020 estimate (costs avoided), relevant though older baseline

$10.6 billion annual savings in commercial real estate costs linked to reduced office space demand in the U.S. (2021 estimate)

Interpretation

Cost Analysis Interpretation

In cost analysis, remote and hybrid work is proving to be a double edged sword, with 31% of payment card industry companies reporting higher total operating costs in 2023 while earlier estimates still point to substantial savings such as $10.6 billion annually in reduced U.S. commercial real estate demand and $1,200 per employee from avoided costs.

Remote And Hybrid Work In IndustryRemote And Hybrid Work In The Material Handling Industry Statistics

05 · Category

Industry Trends10 stats

Remote/hybrid work contributed to a 24% increase in cyber incidents over baseline levels in 2021 (CISA notice)

52% of organizations had not fully implemented zero trust by 2023 (Forrester survey), relevant for remote access governance

PCI DSS v4.0 introduces requirement 8.4 for managing authentication credentials for non-consumer users (requirement statement)

EMVCo specifies EMV tokenization and transaction security specifications supporting secure digital payments (spec definition)

ATM and card-present fraud made up the remainder of payment fraud share in 2023 (FICO breakdown)

21% of payment fraud attempts in 2023 were via account takeover (FBI/industry reports)

In 2023, the U.S. Secret Service reported that 54% of financial sector cyber incidents involved credential compromise (annual report measure)

PCI DSS requires encryption for transmission of cardholder data over open, public networks (requirement statement)

PCI SSC guidance on remote access for PCI systems emphasizes restricting and monitoring remote access sessions (guidance)

35% of all global workers reported they would consider leaving a job if their employer did not offer flexible work arrangements in 2022.

Interpretation

Industry Trends Interpretation

As the payments industry pushes remote and hybrid work, cyber risk is rising fast, with 24% more cyber incidents in 2021 and 54% of financial sector incidents tied to credential compromise, showing why industry trends are moving toward stronger remote access controls and authentication governance.

06 · Category

User Adoption1 stats

43% of consumers prefer to pay using mobile apps rather than cards (2022 survey)

Interpretation

User Adoption Interpretation

In the user adoption category, 43% of consumers in 2022 said they prefer paying with mobile apps instead of cards, signaling strong momentum toward app-based payment experiences.

07 · Category

Security & Risk1 stats

64% of breaches involved credential compromise (password reuse/credential theft) in 2023 based on Verizon’s Data Breach Investigations Report.

Interpretation

Security & Risk Interpretation

In the Security and Risk lens, 64% of 2023 payment card industry breaches traced back to credential compromise shows that stolen or reused passwords remain the dominant vulnerability to address in remote and hybrid environments.

08 · Category

Payments Operations2 stats

29% of organizations reported that remote employees are a driver of higher fraud risk due to identity verification weaknesses (2023 payments risk survey).

42% of payment service providers reported increasing use of risk-based authentication for customer access after remote/hybrid work expansion (2022 survey).

Interpretation

Payments Operations Interpretation

In Payments Operations, the shift to remote and hybrid work is already showing up in risk and access trends, with 29% of organizations citing higher fraud risk from identity verification weaknesses and 42% of payment service providers increasing risk based authentication for customer access.

Reference

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APA

Felix Zimmermann. (2026, February 13). Remote And Hybrid Work In The Payment Card Industry Statistics. Gitnux. https://gitnux.org/remote-and-hybrid-work-in-the-payment-card-industry-statistics

MLA

Felix Zimmermann. "Remote And Hybrid Work In The Payment Card Industry Statistics." Gitnux, 13 Feb 2026, https://gitnux.org/remote-and-hybrid-work-in-the-payment-card-industry-statistics.

Chicago

Felix Zimmermann. 2026. "Remote And Hybrid Work In The Payment Card Industry Statistics." Gitnux. https://gitnux.org/remote-and-hybrid-work-in-the-payment-card-industry-statistics.