Remote And Hybrid Work In The Automation Industry Statistics

Remote and hybrid work is no longer a perk for automation teams, it is increasingly the operating model. Even with 42% of employees reporting hybrid or remote work experience, only 35% of telework-capable workers actually telework at least part of the time, and automation workflows are where that gap gets interesting. The same pattern shows up across collaboration tools, security pressure, and performance gains, turning these statistics into a real question for leaders deciding how work should run next.

Key Takeaways

42% of employees report working hybrid/remote at least some of the time (U.S., 2021–2023) — share of workers with hybrid/remote work experience
26% of workers who are working from home at least sometimes report doing so due to the COVID-19 pandemic (U.S., 2021–2023) — percent of remote/hybrid adopters citing pandemic-related reasons
31% of workers report that their jobs can be performed from home at least some of the time (U.S., 2021–2023) — share whose work is telework-capable
$1.3 billion — estimated market size for Intelligent Document Processing in 2023 — automation category often supported by remote teams
$6.7 billion — global market size for test automation software in 2023 — directly tied to software automation practices
12% CAGR — forecast growth rate for robotic process automation software (2024–2028) — indicates ongoing investment momentum
66% of employees report using video calls for collaboration at least weekly (U.S., 2021–2022) — frequency of video-based collaboration
62% of remote workers report using shared documents/cloud drives to collaborate (survey, 2022) — cloud collaboration usage share
41% of workers report using instant messaging for work at least several times per day (U.S., 2021–2022) — communication intensity share
20% reduction in time to resolve IT issues when using remote monitoring and management (survey, 2023) — operational improvement attributable to remote ops tooling
24% fewer defects after automation testing adoption (study, 2019) — defect reduction from automated testing
39% of organizations report improved first-contact resolution from automation (survey, 2023) — support efficiency improvement share
15% lower infrastructure costs from moving to cloud-based collaboration (survey, 2021) — infrastructure cost decrease
26% cost savings in supply chain operations via workflow automation (logistics study, 2021–2022) — cost savings percent
1.8x increase in the percentage of time remote/hybrid employees spend collaborating via digital tools vs in-person collaboration (survey, 2021)

Most automation employers already use hybrid and remote work, and cloud collaboration is boosting security and productivity.

01 · Category

Workforce Prevalence6 stats

42% of employees report working hybrid/remote at least some of the time (U.S., 2021–2023) — share of workers with hybrid/remote work experience

26% of workers who are working from home at least sometimes report doing so due to the COVID-19 pandemic (U.S., 2021–2023) — percent of remote/hybrid adopters citing pandemic-related reasons

31% of workers report that their jobs can be performed from home at least some of the time (U.S., 2021–2023) — share whose work is telework-capable

63% of employers report having a hybrid work model in place (U.S., 2023) — percent of employers offering hybrid work

74% of businesses in the U.S. use remote/hybrid to recruit talent (U.S., 2022) — share leveraging remote/hybrid recruitment

35% of U.S. workers with telework capability actually telework at least part of the time (U.S., 2021–2023) — utilization rate of telework-capable roles

Interpretation

Workforce Prevalence Interpretation

Within the workforce prevalence angle in the automation industry, hybrid or remote work already touches 42% of employees, but only 35% of workers with telework-capable jobs actually do so, showing a meaningful gap between availability and real usage.

02 · Category

Market Size5 stats

$1.3 billion — estimated market size for Intelligent Document Processing in 2023 — automation category often supported by remote teams

$6.7 billion — global market size for test automation software in 2023 — directly tied to software automation practices

12% CAGR — forecast growth rate for robotic process automation software (2024–2028) — indicates ongoing investment momentum

9.9% CAGR — forecast growth rate for RPA (2023–2028) — investment horizon statistic

The global RPA market is projected to grow at a mid-to-high single digit CAGR through 2028 (publicly available forecast summary, 2023–2024)

Interpretation

Market Size Interpretation

Market size signals strong momentum for remote and hybrid automation work, with intelligent document processing at $1.3 billion in 2023 and test automation software reaching $6.7 billion that same year, while RPA is forecast to grow around the 9.9% to mid to high single digit CAGR range through 2028.

03 · Category

Collaboration & Tools4 stats

66% of employees report using video calls for collaboration at least weekly (U.S., 2021–2022) — frequency of video-based collaboration

62% of remote workers report using shared documents/cloud drives to collaborate (survey, 2022) — cloud collaboration usage share

41% of workers report using instant messaging for work at least several times per day (U.S., 2021–2022) — communication intensity share

72% of IT security leaders say remote work increased need for secure access controls (global survey, 2022) — security priority increase share

Interpretation

Collaboration & Tools Interpretation

In the automation industry, collaboration depends heavily on digital tools, with 66% using video calls weekly and 62% collaborating through shared cloud documents, while communication intensity remains high at 41% using instant messaging several times a day.

04 · Category

Performance Metrics6 stats

20% reduction in time to resolve IT issues when using remote monitoring and management (survey, 2023) — operational improvement attributable to remote ops tooling

24% fewer defects after automation testing adoption (study, 2019) — defect reduction from automated testing

39% of organizations report improved first-contact resolution from automation (survey, 2023) — support efficiency improvement share

33% higher processing throughput after intelligent automation (industry report, 2022) — throughput uplift

45% of software organizations use automated testing in production pipelines (global survey, 2022)

2.1x faster release frequency reported by organizations that implement CI/CD automation (State of DevOps/related DevOps industry study, 2023)

Interpretation

Performance Metrics Interpretation

Performance metrics in automation show clear gains from remote and hybrid practices, including up to 33% higher processing throughput and 20% faster IT issue resolution, while automated testing and CI CD drive quality and speed improvements such as 24% fewer defects and 2.1x faster release frequency.

Remote And Hybrid Work In IndustryRemote And Hybrid Work In The Cyber Security Industry Statistics

05 · Category

Cost Analysis3 stats

15% lower infrastructure costs from moving to cloud-based collaboration (survey, 2021) — infrastructure cost decrease

26% cost savings in supply chain operations via workflow automation (logistics study, 2021–2022) — cost savings percent

1.8x increase in the percentage of time remote/hybrid employees spend collaborating via digital tools vs in-person collaboration (survey, 2021)

Interpretation

Cost Analysis Interpretation

From a cost analysis perspective, automation and remote or hybrid collaboration are already driving measurable savings, with infrastructure costs down 15% from cloud based collaboration and supply chain operations cutting expenses by 26% through workflow automation while 1.8x more collaboration time shifts to digital tools.

06 · Category

Industry Trends1 stats

1.0% year-over-year growth in the U.S. software publishing employment component used in IT services and software activities (employment series, latest annual measure available in BLS)

Interpretation

Industry Trends Interpretation

In the automation industry, a 1.0% year-over-year increase in U.S. software publishing employment tied to IT services and software activities suggests steady Industry Trends toward sustained remote and hybrid enablement rather than rapid change.

07 · Category

Security & Risk1 stats

44% of IT and security leaders cite phishing as their top remote-work risk vector (survey, 2022)

Interpretation

Security & Risk Interpretation

In the Security & Risk landscape of remote work, 44% of IT and security leaders flag phishing as their top risk vector, signaling that attackers are still exploiting the shift to remote access.

08 · Category

User Adoption1 stats

U.S. telework-eligible work has remained high: 62% of jobs were “teleworkable” in 2021 (government-hosted analysis from BLS/partners)

Interpretation

User Adoption Interpretation

In the automation industry, user adoption stays strong because 62% of U.S. jobs were teleworkable in 2021, making remote or hybrid work accessible to a large share of employees.

Reference

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APA

Priya Chandrasekaran. (2026, February 13). Remote And Hybrid Work In The Automation Industry Statistics. Gitnux. https://gitnux.org/remote-and-hybrid-work-in-the-automation-industry-statistics

MLA

Priya Chandrasekaran. "Remote And Hybrid Work In The Automation Industry Statistics." Gitnux, 13 Feb 2026, https://gitnux.org/remote-and-hybrid-work-in-the-automation-industry-statistics.

Chicago

Priya Chandrasekaran. 2026. "Remote And Hybrid Work In The Automation Industry Statistics." Gitnux. https://gitnux.org/remote-and-hybrid-work-in-the-automation-industry-statistics.