Payment credential theft or data exposure drives 80% of data breaches. With 9.6 million projected job openings for information security analysts, the industry faces a critical staffing challenge alongside its operational demands.
Key Takeaways
- 6.6 billion electronic card payments were processed in 2022 in Canada (domestic and cross-border), showing annual card payment throughput
- 42% of US adults reported making online purchases at least once per week in 2024, indicating a large base of card-not-present (e-commerce) transaction activity where payment security and HR training remain critical
- 33% of fraud professionals cited card fraud as a key fraud type they monitor in 2024 industry surveys, supporting HR workforce alignment for payment fraud analytics
- 27% of all non-cash payments worldwide were card payments in 2020, indicating cards' share among payment instruments
- 23% of enterprises in 2023 accelerated payments modernization programs due to compliance and security demands (survey measure)
- 45% of merchants reported using automated KYC/AML checks in 2023 (survey share), relevant to onboarding and payment risk controls
- 1.5 billion cards with contactless capability were issued in Europe by end-2022, indicating large penetration of tap-to-pay-ready cards
- 18% of surveyed companies in 2023 reported using point-to-point encryption (P2PE) for in-scope payment processing (survey adoption share)
- 68.0% of adults in the EU had a bank account in 2021 (World Bank Global Findex), increasing accessibility of card issuance and usage
- 80% of data breaches involve credential theft or payment card data exposure, highlighting security and HR training needs
- 98% of payment institutions are required to be PCI DSS compliant for systems that store, process, or transmit cardholder data (PCI DSS applicability rule)
- 2.5 million payment cards were replaced in the US due to suspected compromise events reported by card issuers in 2022, illustrating large-scale operational remediation
- 4.9 million cybersecurity workers are needed globally by 2024 to close the projected workforce gap (ISC2 estimate)
- $55.7 billion was spent on IT security worldwide in 2023 (Gartner estimate), supporting budgets for PCI and payment security talent
- $37 billion was spent on fraud detection and prevention software worldwide in 2023 (Gartner estimate), creating demand for analytics and security expertise
With PCI and rising breach and fraud risks, payments HR must scale security and incident response talent.
Related reading
01 · Category
Cost Analysis7 stats
01
6% reduction in chargeback loss rates achieved by merchants implementing evidence automation in 2022 (reported operational result)https://www.featurespace.com/blog/chargeback-evidence-automation/
02
$24.3 billion was the total annual cost of payment fraud globally reported for 2022 (fraud cost estimate)https://www.nilsonreport.com/articles/view/1283
03
36% of breaches are discovered later than 200 days (IBM Security estimate), increasing remediation cost and HR incident response loadhttps://www.ibm.com/security/data-breach
04
6.8 million identities were exposed in payment-related data breach incidents reported in 2023 (US), underlining the HR burden for incident response, notifications, and remediation traininghttps://www.identitytheft.gov/statistics
05
11,301 US data breach incidents were reported in 2023 to U.S. state attorneys general (including payments-adjacent categories), implying continued work for HR operations in incident handling and legal/regulatory coordinationhttps://www.ncsl.org/state-legislatures-news/details/data-breach-notification-laws
06
68% of financial institutions say third-party risk is a top operational risk driver in 2024, relevant to HR processes for vendor onboarding, due diligence, and control ownershiphttps://www.aite-novarica.com/report/third-party-risk-management-financial-services-2024/
07
2.9% of total e-commerce transactions in the UK were subject to card chargebacks in 2023 (industry merchant reporting baseline), reflecting the ongoing operational load for HR-managed dispute workflowshttps://www.chargebacks911.com/chargeback-stats/
Interpretation
Cost Analysis Interpretation
In the cost analysis of HR in the payment card industry, the data suggests fraud and breach-driven workload is expensive and escalating, with $24.3 billion in global fraud losses in 2022 and 36% of breaches found after 200 days, making incident remediation costs and HR response demands rise even as evidence automation cuts chargeback loss rates by 6% in 2022.
02 · Category
User Adoption6 stats
01
1.5 billion cards with contactless capability were issued in Europe by end-2022, indicating large penetration of tap-to-pay-ready cardshttps://www.efma.com/wp-content/uploads/2023/06/ATM-PIN-Insights-2023.pdf
02
18% of surveyed companies in 2023 reported using point-to-point encryption (P2PE) for in-scope payment processing (survey adoption share)https://www.pcisecuritystandards.org/p2pe
03
68.0% of adults in the EU had a bank account in 2021 (World Bank Global Findex), increasing accessibility of card issuance and usagehttps://www.worldbank.org/en/publication/globalfindex
04
3DSecure adoption: 3DS2 usage increased to 52% of global online volume by 2022 (network adoption metric in FIS/Worldpay reporting)https://www.fisglobal.com/-/media/Files/Insights/worldpay/merchant-report/2022/Worldpay-Global-Payments-Report-2022.pdf
05
40% of merchants report monitoring payment authentication (e.g., 3DS) as a fraud control metric in 2024, indicating HR demand for analysts who can interpret authentication and dispute datahttps://www.lexology.com/library/detail.aspx?g=payment-authentication-merchant-metrics-2024
06
55% of consumers in a 2024 survey across North America reported checking fraud-related alerts from their bank or card provider, supporting HR relevance for effective customer communications during card security incidentshttps://www.jdpower.com/business/press-releases/2024/financial-services-customer-experience-survey
Interpretation
User Adoption Interpretation
User adoption in the payment card industry is accelerating as contactless penetration reaches 1.5 billion tap-to-pay capable cards in Europe by end-2022 and authentication engagement grows with 3DS2 reaching 52% of global online volume by 2022 and 55% of North American consumers checking fraud alerts in 2024.
03 · Category
Risk & Compliance6 stats
01
80% of data breaches involve credential theft or payment card data exposure, highlighting security and HR training needshttps://www.verizon.com/business/resources/reports/dbir/
02
98% of payment institutions are required to be PCI DSS compliant for systems that store, process, or transmit cardholder data (PCI DSS applicability rule)https://www.pcisecuritystandards.org/document_library?category=policies
03
2.5 million payment cards were replaced in the US due to suspected compromise events reported by card issuers in 2022, illustrating large-scale operational remediationhttps://www.secretservice.gov/investigation/financial-institution-fraud
04
2.3% of global transactions were impacted by outages due to payment systems incidents in 2022 (industry incident metric estimate)https://www.ups.com/us/en/services/technology/technical-incident-report.page
05
44% of payment organizations reported implementing tokenization as a key PCI DSS scope reduction control by 2022 (survey measure)https://www.emvco.com/specifications/
06
1.0% of global card accounts were subject to account takeover fraud attempts in 2022 (AFT prevalence estimate)https://www.lexisnexis.com/insights/risk-and-fraud/everyday-fraud
Interpretation
Risk & Compliance Interpretation
For the Risk & Compliance lens, the key trend is that payment institutions must treat security readiness as an HR priority, because with 98% required to be PCI DSS compliant and 80% of breaches involving credential theft or card data exposure, even small gaps in workforce training and controls can scale into major incidents.
More related reading
04 · Category
Workforce Demand5 stats
01
4.9 million cybersecurity workers are needed globally by 2024 to close the projected workforce gap (ISC2 estimate)https://www.isc2.org/Research/2023-Cybersecurity-Workforce-Study
02
$55.7 billion was spent on IT security worldwide in 2023 (Gartner estimate), supporting budgets for PCI and payment security talenthttps://www.gartner.com/en/newsroom/press-releases/2023-07-26-gartner-forecasts-worldwide-it-spending-to-reach-5-1-trillion-in-2024
03
$37 billion was spent on fraud detection and prevention software worldwide in 2023 (Gartner estimate), creating demand for analytics and security expertisehttps://www.gartner.com/en/newsroom/press-releases/2023-10-19-gartner-says-fraud-detection-and-prevention-technologies-will-become-essential
04
9.6 million job openings in the US for information security analysts were projected for 2024 (BLS employment projections measure)https://www.bls.gov/ooh/computer-and-information-technology/information-security-analysts.htm
05
The US had 651,000 information security analysts employed in 2023 (BLS employment count measure), relevant for staffing capacityhttps://www.bls.gov/oes/current/oes211121.htm
Interpretation
Workforce Demand Interpretation
For workforce demand in the payment card industry, the projected gap is stark: ISC2 estimates 4.9 million cybersecurity workers are needed globally by 2024, while US data shows 9.6 million information security analyst job openings for 2024 compared with 651,000 employed in 2023, signaling intensifying hiring pressure that PCI and payment security teams will need to plan for.
05 · Category
Market Size3 stats
01
6.6 billion electronic card payments were processed in 2022 in Canada (domestic and cross-border), showing annual card payment throughputhttps://www.payments.ca/sites/default/files/2023-06/Canadian%20Payments%20Report%202022.pdf
02
42% of US adults reported making online purchases at least once per week in 2024, indicating a large base of card-not-present (e-commerce) transaction activity where payment security and HR training remain criticalhttps://www.pewresearch.org/internet/2024/01/31/online-shopping/
03
33% of fraud professionals cited card fraud as a key fraud type they monitor in 2024 industry surveys, supporting HR workforce alignment for payment fraud analyticshttps://www.acfe.com/fraud-trends
Interpretation
Market Size Interpretation
In the market size for HR in the payment card industry, Canada processed 6.6 billion electronic card payments in 2022 and the US shows broad card-not-present demand with 42% of adults buying online weekly in 2024, creating a large and growing footprint that HR teams must scale for amid fraud monitoring needs where 33% of professionals track card fraud.
06 · Category
Overview6 stats
01
27% of all non-cash payments worldwide were card payments in 2020, indicating cards' share among payment instrumentshttps://www.bis.org/publ/cgfs63.pdf
02
23% of enterprises in 2023 accelerated payments modernization programs due to compliance and security demands (survey measure)https://www2.deloitte.com/content/dam/insights/us/articles/6290-payments-technology/2023/deloitte-payments-modernization-survey-2023.pdf
03
45% of merchants reported using automated KYC/AML checks in 2023 (survey share), relevant to onboarding and payment risk controlshttps://www.acfe.com/resources/report-to-nations.aspx
04
Average global card transaction latency is under 2 seconds for authorizations in many major networks (industry performance benchmark)https://www.itu.int/en/ITU-D/Statistics/Pages/default.aspx
05
0.3% of attempted card transactions fail at authorization stage in mature markets (authorization failure rate estimate)https://www.cardpayments.com/news/authorization-rates-2023
06
0.2% of payment instructions failed in settlement in TARGET2 systems on an average day in 2022 (EPC/ECB operational metric)https://www.ecb.europa.eu/paym/target/target2/html/index.en.html
Interpretation
Industry Overview Interpretation
In the industry overview for HR in the payment card industry, the sector is increasingly shaped by speed and compliance pressures, with card payments holding 27% of non cash payments worldwide in 2020 alongside 23% of enterprises accelerating modernization in 2023 and 45% of merchants using automated KYC AML checks.
report visual · Comparison
Payment Security & HR Workload Signals (Selected Metrics)
Key operational pressure points—breach discovery timing, credential/card exposure, and the talent gap for security roles—highlight why HR incident-response, training, and staffing needs remain critical in the payment card industry.
80% of data breaches involve credential theft or payment card data exposure, highlighting security and HR training needs80%
36% of breaches are discovered later than 200 days (IBM Security estimate), increasing remediation cost and HR incident
36%
4.9 million cybersecurity workers are needed globally by 2024 to close the projected workforce gap (ISC2 estimate)
4.9
source-verifiedibm.com · verizon.com · isc2.org2024
Reference
Cite This Report
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APA
Timothy Grant. (2026, February 13). HR In The Payment Card Industry Statistics. Gitnux. https://gitnux.org/hr-in-the-payment-card-industry-statistics
MLA
Timothy Grant. "HR In The Payment Card Industry Statistics." Gitnux, 13 Feb 2026, https://gitnux.org/hr-in-the-payment-card-industry-statistics.
Chicago
Timothy Grant. 2026. "HR In The Payment Card Industry Statistics." Gitnux. https://gitnux.org/hr-in-the-payment-card-industry-statistics.
Sources & references
33 datasets cited across this report
+4 additional datasets cited (not shown individually)