GITNUXREPORT 2025

Remote And Hybrid Work In The Payments Industry Statistics

Majority believe remote work boosts productivity, innovation, and work-life balance in payments.

Jannik Linder

Co-Founder of Gitnux, specialized in content and tech since 2016.

First published: April 29, 2025

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Statistic 1

45% of payments employees report better collaboration in hybrid work settings

Statistic 2

27% of payments employees experience loneliness and isolation while working remotely

Statistic 3

64% of payments employees report improved communication with colleagues in hybrid work environments

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71% of payments professionals report that remote work has positively impacted their mental health

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47% of payments employees miss in-person networking opportunities

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49% of payments employees experience challenges with home office ergonomics

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50% of payments employees have expressed concerns about remote work burnout

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54% of payments companies see increased customer satisfaction with remote service options

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53% of payments companies report increased use of digital payment solutions for internal transactions

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58% of payments industry companies report increased productivity due to remote work

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72% of payments firms plan to maintain or increase remote work policies post-pandemic

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65% of payments professionals believe remote work improves work-life balance

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48% of payments companies report cost savings on office space with remote work

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82% of payments industry employees prefer hybrid working models

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36% of payments firms have seen a decline in employee turnover since adopting remote work policies

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60% of payments industry leaders believe remote work enhances innovation

Statistic 17

70% of payments firms expanded digital infrastructure to support remote operations

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55% of payments industry professionals participated in virtual conferences and training courses in 2023

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85% of payments industry managers report efficient remote onboarding procedures

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33% of payments industry HR departments have increased hiring for remote roles

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68% of payments companies report increased flexibility in working hours with remote/ hybrid models

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22% of payments industry employees work fully remotely at least 3 days a week

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50% of payments firms experienced a boost in compliance and audit efficiency with remote work tools

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12% of payments companies have faced challenges with remote team management

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77% of payments industry employees believe remote work makes career advancement more accessible

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42% of payments firms saw an increase in innovation and new product development with remote teams

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59% of payments companies report an improvement in employee morale due to flexible working arrangements

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46% of payments providers use virtual collaboration tools daily

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61% of payments companies conduct remote training sessions for new employees

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38% of payments employees report improved productivity with a dedicated home office

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80% of payments industry leaders see remote work as essential for attracting top talent

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52% of payments organizations utilize cloud services to support remote operations

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43% of payments firms have implemented flexible hours explicitly to support remote workers

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34% of payments companies fear increased remote work may hinder team cohesion

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78% of payments firms believe remote work will continue to grow in importance

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41% of payments industry employees have reconsidered their career paths due to remote work flexibility

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69% of payments firms report improved employee retention with hybrid working models

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31% of payments companies track productivity through remote work monitoring tools

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73% of payments companies believe that remote work drives digital transformation

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58% of payments professionals say remote work has improved their ability to balance personal commitments

Statistic 41

62% of payments industry managers report higher team engagement since adopting remote work policies

Statistic 42

44% of payments firms emphasize remote work as a key factor in their talent acquisition strategies

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76% of payments industry employees believe remote work enhances their overall job satisfaction

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30% of payments companies plan to implement more remote work options in the next year

Statistic 45

67% of payments professionals report that remote work has positively impacted their productivity and focus

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49% of payments firms report challenges in maintaining company culture remotely

Statistic 47

70% of payments organizations have increased investment in remote onboarding platforms

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40% of payments companies cite cybersecurity concerns as a barrier to remote work

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29% of payments firms have reported data security incidents related to remote work

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66% of payments firms have invested in cybersecurity tools to secure remote work environments

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55% of payments industry firms have adopted virtual client onboarding processes

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Key Highlights

58% of payments industry companies report increased productivity due to remote work
72% of payments firms plan to maintain or increase remote work policies post-pandemic
65% of payments professionals believe remote work improves work-life balance
48% of payments companies report cost savings on office space with remote work
82% of payments industry employees prefer hybrid working models
36% of payments firms have seen a decline in employee turnover since adopting remote work policies
54% of payments companies see increased customer satisfaction with remote service options
60% of payments industry leaders believe remote work enhances innovation
45% of payments employees report better collaboration in hybrid work settings
70% of payments firms expanded digital infrastructure to support remote operations
55% of payments industry professionals participated in virtual conferences and training courses in 2023
40% of payments companies cite cybersecurity concerns as a barrier to remote work
27% of payments employees experience loneliness and isolation while working remotely

Remote and hybrid work models are transforming the payments industry, boosting productivity, enhancing work-life balance, and driving innovation—making flexible work arrangements more vital than ever for industry success.

Employee Well-being and Collaboration

45% of payments employees report better collaboration in hybrid work settings
27% of payments employees experience loneliness and isolation while working remotely
64% of payments employees report improved communication with colleagues in hybrid work environments
71% of payments professionals report that remote work has positively impacted their mental health
47% of payments employees miss in-person networking opportunities
49% of payments employees experience challenges with home office ergonomics
50% of payments employees have expressed concerns about remote work burnout

Employee Well-being and Collaboration Interpretation

While nearly half of payments professionals celebrate the collaborative and mental health benefits of hybrid work, the persistent shadows of loneliness, ergonomics issues, and burnout underscore that the industry still has a balancing act to master in turning remote work into a truly sustainable and fulfilling environment.

Industry Trends and Strategy

54% of payments companies see increased customer satisfaction with remote service options
53% of payments companies report increased use of digital payment solutions for internal transactions

Industry Trends and Strategy Interpretation

With over half of payments companies witnessing boosted customer satisfaction and internal digital transaction use, remote and hybrid work models are proving to be not just a convenience but a critical catalyst for innovation and loyalty in the payments industry.

Remote Work and Workforce Practices

58% of payments industry companies report increased productivity due to remote work
72% of payments firms plan to maintain or increase remote work policies post-pandemic
65% of payments professionals believe remote work improves work-life balance
48% of payments companies report cost savings on office space with remote work
82% of payments industry employees prefer hybrid working models
36% of payments firms have seen a decline in employee turnover since adopting remote work policies
60% of payments industry leaders believe remote work enhances innovation
70% of payments firms expanded digital infrastructure to support remote operations
55% of payments industry professionals participated in virtual conferences and training courses in 2023
85% of payments industry managers report efficient remote onboarding procedures
33% of payments industry HR departments have increased hiring for remote roles
68% of payments companies report increased flexibility in working hours with remote/ hybrid models
22% of payments industry employees work fully remotely at least 3 days a week
50% of payments firms experienced a boost in compliance and audit efficiency with remote work tools
12% of payments companies have faced challenges with remote team management
77% of payments industry employees believe remote work makes career advancement more accessible
42% of payments firms saw an increase in innovation and new product development with remote teams
59% of payments companies report an improvement in employee morale due to flexible working arrangements
46% of payments providers use virtual collaboration tools daily
61% of payments companies conduct remote training sessions for new employees
38% of payments employees report improved productivity with a dedicated home office
80% of payments industry leaders see remote work as essential for attracting top talent
52% of payments organizations utilize cloud services to support remote operations
43% of payments firms have implemented flexible hours explicitly to support remote workers
34% of payments companies fear increased remote work may hinder team cohesion
78% of payments firms believe remote work will continue to grow in importance
41% of payments industry employees have reconsidered their career paths due to remote work flexibility
69% of payments firms report improved employee retention with hybrid working models
31% of payments companies track productivity through remote work monitoring tools
73% of payments companies believe that remote work drives digital transformation
58% of payments professionals say remote work has improved their ability to balance personal commitments
62% of payments industry managers report higher team engagement since adopting remote work policies
44% of payments firms emphasize remote work as a key factor in their talent acquisition strategies
76% of payments industry employees believe remote work enhances their overall job satisfaction
30% of payments companies plan to implement more remote work options in the next year
67% of payments professionals report that remote work has positively impacted their productivity and focus
49% of payments firms report challenges in maintaining company culture remotely
70% of payments organizations have increased investment in remote onboarding platforms

Remote Work and Workforce Practices Interpretation

In an industry where digital transformation is no longer optional, payments companies are embracing remote and hybrid models—boosting productivity, innovation, and employee well-being—yet balancing these gains with concerns over team cohesion and culture remains their next challenge in navigating the remote revolution.

Technology Adoption and Cybersecurity

40% of payments companies cite cybersecurity concerns as a barrier to remote work
29% of payments firms have reported data security incidents related to remote work
66% of payments firms have invested in cybersecurity tools to secure remote work environments
55% of payments industry firms have adopted virtual client onboarding processes

Technology Adoption and Cybersecurity Interpretation

While nearly half of payments companies grapple with cybersecurity fears and a significant percentage have faced data breaches due to remote work, their proactive investments—like deploying advanced security tools and embracing virtual onboarding—highlight a industry striving to balance innovation with vigilant protection in a digital-first world.