GITNUXREPORT 2025

Remote And Hybrid Work In The Insurance Industry Statistics

Majority of insurance firms embrace remote work boosting productivity and reducing costs.

Jannik Linder

Co-Founder of Gitnux, specialized in content and tech since 2016.

First published: April 29, 2025

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Statistic 1

72% of insurance companies plan to maintain or expand their hybrid work models post-pandemic

Statistic 2

48% of insurance industry employees prefer fully remote work

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78% of insurance companies offer flexible working hours as part of their remote work policies

Statistic 4

63% of insurance brokers stated that remote work helped improve customer satisfaction

Statistic 5

59% of insurance industry workers reported better work-life balance since shifting to hybrid or remote work

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69% of insurance underwriters say remote work has positively impacted their productivity

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44% of insurance organizations report difficulty in maintaining team cohesion remotely

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55% of insurance companies believe remote work boosts employee retention

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71% of insurance professionals say remote work has increased their flexibility

Statistic 10

58% of insurance agents say remote work has improved their work-life balance

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59% of insurance companies see remote work as a way to attract younger talent

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61% of insurance teams report better collaboration using remote working tools

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47% of insurance professionals believe hybrid work improves job satisfaction

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63% of insurance industry employees prefer hybrid work over fully remote or in-office

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38% of insurance firms faced challenges in managing remote team productivity

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73% of insurance companies see remote work as a feature to retain talent

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41% of insurance employees believe remote work has reduced commute times significantly

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49% of insurance agents report that remote work has allowed for more flexible customer service hours

Statistic 19

67% of insurance companies agree that remote work has helped reduce employee turnover

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53% of insurance professionals feel remote work increases their autonomy

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69% of insurance employees noted a positive impact of remote work on mental health

Statistic 22

66% of insurance organizations report that remote work improves overall employee satisfaction

Statistic 23

43% of insurance workers report that remote work has increased their ability to focus on complex tasks

Statistic 24

54% of insurance agents reported increased productivity with remote work

Statistic 25

65% of insurance firms reported reduced overhead costs after implementing remote work policies

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45% of insurance claims processing tasks are now performed remotely

Statistic 27

66% of insurance firms noted a decline in office space expenses since adopting remote work

Statistic 28

78% of insurance companies believe remote work has transformed their operational efficiency

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51% of insurance companies experienced faster onboarding with remote work

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58% of insurance organizations report that remote work has led to cost savings in travel and office expenses

Statistic 31

67% of insurance companies have adopted remote work policies since 2020

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32% of insurance agents believe remote work has improved client communication

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40% of insurance companies report that remote work has led to increased innovation

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74% of insurance companies have a formal remote work policy in place

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54% of insurance companies anticipate increased cybersecurity concerns with remote work

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50% of insurance companies report implementing training programs for remote employees

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62% of insurance firms have increased their cybersecurity investments due to remote work vulnerabilities

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60% of insurance organizations report that remote work has increased their ability to attract diverse talent

Statistic 39

55% of insurance agencies have adopted virtual onboarding processes for remote employees

Statistic 40

74% of insurance companies plan to increase remote work options in the next two years

Statistic 41

82% of insurance companies increased their investment in remote working technology in 2023

Statistic 42

52% of insurance employees experienced technological challenges when transitioning to remote work

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46% of insurance organizations increased their use of virtual meeting tools in 2023

Statistic 44

42% of insurance brokers experienced improved client engagement through remote channels

Statistic 45

70% of insurance agencies utilized digital collaboration tools in 2023

Statistic 46

44% of insurance claims managers use remote technology to oversee claims processing

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Sources

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Key Highlights

67% of insurance companies have adopted remote work policies since 2020
54% of insurance agents reported increased productivity with remote work
72% of insurance companies plan to maintain or expand their hybrid work models post-pandemic
48% of insurance industry employees prefer fully remote work
65% of insurance firms reported reduced overhead costs after implementing remote work policies
78% of insurance companies offer flexible working hours as part of their remote work policies
63% of insurance brokers stated that remote work helped improve customer satisfaction
59% of insurance industry workers reported better work-life balance since shifting to hybrid or remote work
45% of insurance claims processing tasks are now performed remotely
82% of insurance companies increased their investment in remote working technology in 2023
32% of insurance agents believe remote work has improved client communication
69% of insurance underwriters say remote work has positively impacted their productivity
52% of insurance employees experienced technological challenges when transitioning to remote work

The insurance industry is experiencing a transformative shift towards remote and hybrid work models, with 67% of companies adopting flexible policies since 2020 and many reporting increased productivity, cost savings, and improved employee well-being—highlighting how these workplace innovations are reshaping the future of insurance.

Employee Preferences and Satisfaction

72% of insurance companies plan to maintain or expand their hybrid work models post-pandemic
48% of insurance industry employees prefer fully remote work
78% of insurance companies offer flexible working hours as part of their remote work policies
63% of insurance brokers stated that remote work helped improve customer satisfaction
59% of insurance industry workers reported better work-life balance since shifting to hybrid or remote work
69% of insurance underwriters say remote work has positively impacted their productivity
44% of insurance organizations report difficulty in maintaining team cohesion remotely
55% of insurance companies believe remote work boosts employee retention
71% of insurance professionals say remote work has increased their flexibility
58% of insurance agents say remote work has improved their work-life balance
59% of insurance companies see remote work as a way to attract younger talent
61% of insurance teams report better collaboration using remote working tools
47% of insurance professionals believe hybrid work improves job satisfaction
63% of insurance industry employees prefer hybrid work over fully remote or in-office
38% of insurance firms faced challenges in managing remote team productivity
73% of insurance companies see remote work as a feature to retain talent
41% of insurance employees believe remote work has reduced commute times significantly
49% of insurance agents report that remote work has allowed for more flexible customer service hours
67% of insurance companies agree that remote work has helped reduce employee turnover
53% of insurance professionals feel remote work increases their autonomy
69% of insurance employees noted a positive impact of remote work on mental health
66% of insurance organizations report that remote work improves overall employee satisfaction
43% of insurance workers report that remote work has increased their ability to focus on complex tasks

Employee Preferences and Satisfaction Interpretation

With nearly three-quarters of insurance companies intent on maintaining or expanding hybrid work models post-pandemic—while a growing chorus of employees laud improved work-life balance, flexibility, and mental health—the industry appears poised to allocate more trust and resources to remote arrangements, notwithstanding the challenges of team cohesion and productivity management.

Operational Efficiency and Cost Savings

54% of insurance agents reported increased productivity with remote work
65% of insurance firms reported reduced overhead costs after implementing remote work policies
45% of insurance claims processing tasks are now performed remotely
66% of insurance firms noted a decline in office space expenses since adopting remote work
78% of insurance companies believe remote work has transformed their operational efficiency
51% of insurance companies experienced faster onboarding with remote work
58% of insurance organizations report that remote work has led to cost savings in travel and office expenses

Operational Efficiency and Cost Savings Interpretation

As insurance companies increasingly embrace remote work, they’re not only underwriting cost savings and heightened efficiency but also rewriting the traditional office policy—proving that in today’s market, flexibility isn’t just a perk, but a smart business move.

Remote Work Adoption and Attitudes

67% of insurance companies have adopted remote work policies since 2020
32% of insurance agents believe remote work has improved client communication
40% of insurance companies report that remote work has led to increased innovation
74% of insurance companies have a formal remote work policy in place
54% of insurance companies anticipate increased cybersecurity concerns with remote work
50% of insurance companies report implementing training programs for remote employees
62% of insurance firms have increased their cybersecurity investments due to remote work vulnerabilities
60% of insurance organizations report that remote work has increased their ability to attract diverse talent
55% of insurance agencies have adopted virtual onboarding processes for remote employees
74% of insurance companies plan to increase remote work options in the next two years

Remote Work Adoption and Attitudes Interpretation

With most insurers embracing remote work—boosting innovation, talent diversity, and client communication—yet facing mounting cybersecurity concerns and the need for ongoing training, the industry is sprinting toward a digitally flexible future that demands both adaptability and heightened security.

Technology Use and Digital Transformation

82% of insurance companies increased their investment in remote working technology in 2023
52% of insurance employees experienced technological challenges when transitioning to remote work
46% of insurance organizations increased their use of virtual meeting tools in 2023
42% of insurance brokers experienced improved client engagement through remote channels
70% of insurance agencies utilized digital collaboration tools in 2023
44% of insurance claims managers use remote technology to oversee claims processing

Technology Use and Digital Transformation Interpretation

As insurance companies double down on remote work investments, they’re navigating technological bumps and embracing virtual tools, proving that in the insurance industry, staying connected amid change is both a challenge and an opportunity for improved client engagement and efficiency.