GITNUX REPORT 2024

Direct Marketing Statistics: Email, SMS, Telemarketing, Social Media, and CRM

Unlocking the Power of Direct Marketing: From Email to Telemarketing, SMS, and Social Media Strategies

Author: Jannik Lindner

First published: 7/17/2024

Statistic 1

The average ROI for CRM is $8.71 for every dollar spent

Statistic 2

CRM can increase sales by up to 29%, sales productivity by up to 34%, and forecast accuracy by 42%

Statistic 3

74% of users say CRM systems give them improved access to customer data

Statistic 4

CRM applications can help increase customer retention rates by 27%

Statistic 5

91% of companies with more than 11 employees use CRM software

Statistic 6

65% of sales reps that have adopted mobile CRM have achieved their sales quotas

Statistic 7

CRM can reduce marketing costs by 23%

Statistic 8

Direct mail household response rate is 5.1%

Statistic 9

The average ROI for direct mail campaigns is between 18-20%

Statistic 10

Up to 90% of direct mail gets opened, compared to only 20-30% of emails

Statistic 11

42.2% of direct mail recipients either read or scan the mail they receive

Statistic 12

Direct mail requires 21% less cognitive effort to process than email

Statistic 13

59% of U.S. respondents agree they enjoy getting postal mail from brands about new products

Statistic 14

Direct mail outperforms all digital channels combined by nearly 600%

Statistic 15

The average CTR for display ads across all formats and placements is 0.05%

Statistic 16

Retargeted ads have a 10 times higher CTR than display ads

Statistic 17

Native ads receive 53% more views than traditional display ads

Statistic 18

Video ads have an average CTR of 1.84%, the highest of all digital ad formats

Statistic 19

Mobile ads perform 4-5 times better than desktop ads

Statistic 20

Programmatic advertising will account for 88% of all US digital display ad dollars in 2021

Statistic 21

Display ads can increase brand awareness by 12% on average

Statistic 22

66% of consumers have made a purchase as a result of email marketing

Statistic 23

Email marketing has an ROI of 4200%

Statistic 24

Personalized email messages improve click-through rates by an average of 14% and conversions by 10%

Statistic 25

Mobile email opens have grown by 180% in three years

Statistic 26

47% of email recipients open email based on the subject line alone

Statistic 27

Targeted and segmented emails generate 58% of all revenue

Statistic 28

78% of marketers have seen an increase in email engagement over the last 12 months

Statistic 29

Personalized web experiences increase sales by 19% on average

Statistic 30

80% of consumers are more likely to make a purchase when brands offer personalized experiences

Statistic 31

Personalized email subject lines increase open rates by 26%

Statistic 32

74% of customers feel frustrated when website content is not personalized

Statistic 33

Personalization can reduce acquisition costs by up to 50%

Statistic 34

63% of consumers expect personalization as a standard of service

Statistic 35

Personalized calls-to-action convert 202% better than default versions

Statistic 36

SMS messages have a 98% open rate

Statistic 37

SMS response rates are 295% higher than phone call responses

Statistic 38

90% of SMS messages are read within 3 minutes of being received

Statistic 39

SMS produces engagement rates 6-8 times higher than email

Statistic 40

75% of consumers are OK with receiving SMS messages from brands (after opt-in)

Statistic 41

The average click-through rate for SMS is 19%

Statistic 42

SMS marketing campaigns see a 29% conversion rate on average

Statistic 43

Social media advertising revenue is expected to reach $153 billion by 2021

Statistic 44

54% of social browsers use social media to research products

Statistic 45

73% of marketers believe that their efforts through social media marketing have been 'somewhat effective' or 'very effective' for their business

Statistic 46

Facebook ads have an average conversion rate of 9.21%

Statistic 47

Instagram has a potential advertising reach of 849.3 million users

Statistic 48

LinkedIn's conversion rates are 3X higher than other major ad platforms

Statistic 49

Twitter ads have an average engagement rate of 1-3%

Statistic 50

Telemarketing success rates are typically 1-3%

Statistic 51

60% of marketers say that telemarketing is 'very effective' for generating high-quality leads

Statistic 52

The average ROI for B2B telemarketing is $11 for every $1 spent

Statistic 53

Telemarketing can increase brand awareness by 12-15% on average

Statistic 54

67% of B2B marketers say telemarketing is effective for lead nurturing

Statistic 55

Telemarketing conversion rates can be as high as 29% for warm leads

Statistic 56

78% of decision-makers have taken an appointment or attended an event that came from a cold call

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Summary

  • 66% of consumers have made a purchase as a result of email marketing
  • Email marketing has an ROI of 4200%
  • Personalized email messages improve click-through rates by an average of 14% and conversions by 10%
  • Mobile email opens have grown by 180% in three years
  • 47% of email recipients open email based on the subject line alone
  • Targeted and segmented emails generate 58% of all revenue
  • 78% of marketers have seen an increase in email engagement over the last 12 months
  • Direct mail household response rate is 5.1%
  • The average ROI for direct mail campaigns is between 18-20%
  • Up to 90% of direct mail gets opened, compared to only 20-30% of emails
  • 42.2% of direct mail recipients either read or scan the mail they receive
  • Direct mail requires 21% less cognitive effort to process than email
  • 59% of U.S. respondents agree they enjoy getting postal mail from brands about new products
  • Direct mail outperforms all digital channels combined by nearly 600%
  • SMS messages have a 98% open rate

Are you tired of being just a number in the vast sea of marketing strategies? Well, buckle up, because weve got some statistics that will make you rethink your approach! Did you know that while 66% of consumers succumb to the allure of email marketing, direct mail boasts a whopping 90% open rate, leaving those emails in the digital dust? And if thats not enough to make you want to hit the post office, SMS marketing sees a mind-blowing 98% open rate and a 29% conversion rate within minutes. So, whether youre team email, mail, SMS, or even telemarketing, these stats will have you reevaluating your marketing game plan faster than you can say ROI.

Customer Relationship Management

  • The average ROI for CRM is $8.71 for every dollar spent
  • CRM can increase sales by up to 29%, sales productivity by up to 34%, and forecast accuracy by 42%
  • 74% of users say CRM systems give them improved access to customer data
  • CRM applications can help increase customer retention rates by 27%
  • 91% of companies with more than 11 employees use CRM software
  • 65% of sales reps that have adopted mobile CRM have achieved their sales quotas
  • CRM can reduce marketing costs by 23%

Interpretation

With an average return on investment of $8.71 for every dollar spent on Customer Relationship Management (CRM), it seems clear that in the world of business, a little customer love can go a long way. From boosting sales and productivity to enhancing forecast accuracy and customer data accessibility, CRM is the ultimate wingman for companies looking to woo their clients. With a whopping 91% of companies with over 11 employees already smitten with CRM software, it's a relationship status that's definitely "going steady." And let's not forget about the 65% of sales reps hitting their sales quotas with the help of mobile CRM – talk about a match made in marketing heaven. So, to all the skeptics out there, remember: when it comes to boosting your bottom line and reducing marketing costs by 23%, sometimes the best relationships are the ones with your customers.

Direct Mail

  • Direct mail household response rate is 5.1%
  • The average ROI for direct mail campaigns is between 18-20%
  • Up to 90% of direct mail gets opened, compared to only 20-30% of emails
  • 42.2% of direct mail recipients either read or scan the mail they receive
  • Direct mail requires 21% less cognitive effort to process than email
  • 59% of U.S. respondents agree they enjoy getting postal mail from brands about new products
  • Direct mail outperforms all digital channels combined by nearly 600%

Interpretation

In a world overflowing with electronic noise, where attention spans are shorter than a goldfish's memory, direct mail emerges as a delightful relic of connection. Its charm lies not just in its tangibility, but in its impressive statistics: a 5.1% household response rate, an ROI that dances between 18-20%, and an astonishing 90% open rate that puts emails to shame. With direct mail requiring a mere 21% of the cognitive effort needed to process emails, it's no wonder that 42.2% actually bother to read or scan it. Brands take note: while digital avenues may dazzle with flashing lights and instant gratification, the humble mailbox prevails. So here's to the joy of rummaging through a stack of postal treasures, proof that in this digital age, a well-crafted piece of mail still reigns supreme.

Display Advertising

  • The average CTR for display ads across all formats and placements is 0.05%
  • Retargeted ads have a 10 times higher CTR than display ads
  • Native ads receive 53% more views than traditional display ads
  • Video ads have an average CTR of 1.84%, the highest of all digital ad formats
  • Mobile ads perform 4-5 times better than desktop ads
  • Programmatic advertising will account for 88% of all US digital display ad dollars in 2021
  • Display ads can increase brand awareness by 12% on average

Interpretation

In the turbulent sea of digital marketing, the numbers don't lie. With an average CTR for display ads barely scraping the bottom at 0.05%, it's a tough world out there. But fear not, retargeted ads swoop in like a hero, boasting a CTR that's 10 times higher. And let's not forget about the flashy native ads, captivating audiences with 53% more views than their traditional counterparts. Video ads reign supreme with a jaw-dropping 1.84% CTR, while mobile ads strut their stuff performing 4-5 times better than desktop ads. Programmatic advertising is set to take over 88% of US digital display ad dollars in 2021, signaling a shift towards automation. And let's raise a toast to display ads for their underrated superpower of increasing brand awareness by an average of 12%. So, in this fast-paced world of click-through rates and views, it's clear that staying on top of the game means understanding these statistics and harnessing them for success.

Email Marketing

  • 66% of consumers have made a purchase as a result of email marketing
  • Email marketing has an ROI of 4200%
  • Personalized email messages improve click-through rates by an average of 14% and conversions by 10%
  • Mobile email opens have grown by 180% in three years
  • 47% of email recipients open email based on the subject line alone
  • Targeted and segmented emails generate 58% of all revenue
  • 78% of marketers have seen an increase in email engagement over the last 12 months

Interpretation

In a world inundated with digital noise, it seems the humble email still holds incredible power. With a 4200% ROI, one could say email marketing is the diamond in the rough of advertising strategies. Its effectiveness shines through in statistics like a beacon of hope in a sea of spam. Personalization seems to be the key to unlocking consumer wallets, with tailored messages boasting impressive boosts in click-through rates and conversions. Mobile email opens are skyrocketing, proving that convenience truly is king in our fast-paced society. The subject line remains the gatekeeper of our inboxes, with nearly half of recipients opening emails based solely on this initial glimpse. Targeted and segmented emails are the unsung heroes of revenue generation, proving that precision is paramount in the digital battlefield. So, to the skeptics who may doubt the power of email marketing, take heed of these numbers and witness the rise of the humble email into a juggernaut of engagement and revenue.

Personalization

  • Personalized web experiences increase sales by 19% on average
  • 80% of consumers are more likely to make a purchase when brands offer personalized experiences
  • Personalized email subject lines increase open rates by 26%
  • 74% of customers feel frustrated when website content is not personalized
  • Personalization can reduce acquisition costs by up to 50%
  • 63% of consumers expect personalization as a standard of service
  • Personalized calls-to-action convert 202% better than default versions

Interpretation

In this digital age, where generic content floods our screens like unwanted spam emails, the power of personalization is crystal clear. A 19% bump in sales due to tailored web experiences proves that customers no longer settle for a one-size-fits-all approach. In fact, a whopping 80% are more likely to open their wallets when brands go the extra mile. It's no surprise that personalized email subject lines see a 26% increase in open rates – who can resist a message made just for them? So, it's time for businesses to wake up and smell the data: 74% of customers are tired of cookie-cutter websites, and 63% demand a personalized touch as standard. The cherry on top? Personalization not only boosts engagement but slashes acquisition costs by half. So, skip the generic spiel and watch as personalized calls-to-action work their magic, converting a staggering 202% better than their bland counterparts. In a world where individuality reigns supreme, it's clear that the key to winning hearts, minds, and wallets lies in making it personal.

SMS Marketing

  • SMS messages have a 98% open rate
  • SMS response rates are 295% higher than phone call responses
  • 90% of SMS messages are read within 3 minutes of being received
  • SMS produces engagement rates 6-8 times higher than email
  • 75% of consumers are OK with receiving SMS messages from brands (after opt-in)
  • The average click-through rate for SMS is 19%
  • SMS marketing campaigns see a 29% conversion rate on average

Interpretation

In a world overflowing with digital noise, the power of the humble SMS stands unrivaled - with a jaw-dropping 98% open rate, it's the velvet rope of marketing messages, enticing even the most jaded consumer to take a peek. With response rates that put phone calls to shame, and an attention span second only to a goldfish (90% read within 3 minutes), SMS is the swift and sassy secret weapon of the marketing world. And when it comes to engagement, forget about email - SMS struts its stuff with rates that would make even the savviest social media influencer blush. So, dear brands, fear not - dive into the realm of SMS marketing, where 75% of consumers are eagerly waiting to hear from you, with a click-through rate that puts the rest to shame, and a conversion rate that's the envy of the marketing landscape. SMS: the maverick champion of direct marketing for the modern age.

Social Media Marketing

  • Social media advertising revenue is expected to reach $153 billion by 2021
  • 54% of social browsers use social media to research products
  • 73% of marketers believe that their efforts through social media marketing have been 'somewhat effective' or 'very effective' for their business
  • Facebook ads have an average conversion rate of 9.21%
  • Instagram has a potential advertising reach of 849.3 million users
  • LinkedIn's conversion rates are 3X higher than other major ad platforms
  • Twitter ads have an average engagement rate of 1-3%

Interpretation

In a digital landscape where every scroll and click holds potential profit, the power of direct marketing through social media platforms cannot be underestimated. With advertising revenue projected to surge to a staggering $153 billion by 2021, it is evident that social media has become a pulsating hub of consumer activity. From researching products to actually converting into customers, the statistics paint a clear picture of the impact these platforms have on the success of businesses. Whether through the mesmerizing visuals of Instagram or the professional allure of LinkedIn, each platform brings its own unique charm to the marketing game. So, as marketers bask in the glow of their 'somewhat effective' or 'very effective' social media campaigns, one thing is certain - in this whirlwind of tweets and posts, success lies in the numbers and engagement rates that can make or break the bottom line.

Telemarketing

  • Telemarketing success rates are typically 1-3%
  • 60% of marketers say that telemarketing is 'very effective' for generating high-quality leads
  • The average ROI for B2B telemarketing is $11 for every $1 spent
  • Telemarketing can increase brand awareness by 12-15% on average
  • 67% of B2B marketers say telemarketing is effective for lead nurturing
  • Telemarketing conversion rates can be as high as 29% for warm leads
  • 78% of decision-makers have taken an appointment or attended an event that came from a cold call

Interpretation

In a world where clicking 'ignore' has become second nature and blocking unknown numbers is a modern-day survival tactic, the realm of telemarketing is a complex dance of rejection and possibility. While the success rates hover in the seemingly meager 1-3% range, the die-hard believers in this ancient art boast of its prowess in generating high-quality leads, with an average ROI that would make any accountant's heart skip a beat. Telemarketing, like a persistent suitor, can woo potential customers and increase brand awareness by double digits, while nurturing leads with the tenderness of a seasoned gardener. So next time you hear that familiar ring, remember, behind that voice on the other end could lie a potential windfall or a missed opportunity that could haunt your decision-making dreams.

References