GITNUXREPORT 2025

Upskilling And Reskilling In The Mortgage Industry Statistics

Mortgage industry upskilling drives efficiency, innovation, compliance, and talent retention.

Jannik Linder

Co-Founder of Gitnux, specialized in content and tech since 2016.

First published: April 29, 2025

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Statistic 1

46% of mortgage firms plan to implement AI-driven personalized learning paths by 2024

Statistic 2

The use of chatbot-based training in the mortgage industry increased by 37% in 2023

Statistic 3

The adoption of remote learning platforms for mortgage training increased by 56% during 2022-2023

Statistic 4

Investment in digital training has increased by 42% among mortgage lenders since 2020

Statistic 5

Investment in reskilling initiatives in the mortgage industry increased by 33% over the past two years

Statistic 6

Investments in artificial intelligence training for mortgage staff grew by 48% in 2023

Statistic 7

The demand for AI and machine learning skills in mortgage underwriting increased by 55% in 2023

Statistic 8

The use of virtual reality for mortgage training increased by 22% from 2022 to 2023

Statistic 9

The integration of gamification in mortgage training programs has improved learner engagement by 48%

Statistic 10

68% of mortgage industry professionals believe upskilling is essential to remain competitive

Statistic 11

The global upskilling market is expected to reach $30 billion by 2030

Statistic 12

54% of mortgage lenders reported increased demand for digital skills post-pandemic

Statistic 13

72% of respondents in a survey said reskilling initiatives improved customer satisfaction

Statistic 14

65% of mortgage brokers identified data analytics as a key area for upskilling

Statistic 15

Only 23% of mortgage companies currently offer formal reskilling programs

Statistic 16

80% of industry leaders plan to increase investment in employee training within the next year

Statistic 17

60% of mortgage firms have reported a skills gap in digital mortgage processing

Statistic 18

Reskilling efforts in the mortgage industry have led to a 35% increase in processing efficiency

Statistic 19

The average mortgage professional has completed 2.3 upskilling courses in the past year

Statistic 20

45% of mortgage companies stated that upskilling improved their ability to comply with new regulations

Statistic 21

78% of mortgage brokers believe that upskilling will be critical to adapting to market changes in the next five years

Statistic 22

52% of mortgage firms have integrated e-learning modules into their training programs

Statistic 23

Companies investing in reskilling are 3 times more likely to retain employees

Statistic 24

63% of new mortgage professionals received mandatory upskilling training within their first three months

Statistic 25

70% of mortgage industry HR managers see upskilling as vital for business growth

Statistic 26

46% of mortgage professionals seek online certifications to enhance their skills

Statistic 27

Only 15% of small mortgage lenders have formal reskilling programs due to budget constraints

Statistic 28

The average time to complete a digital upskilling program in the mortgage industry is 6 weeks

Statistic 29

83% of mortgage underwriters believe that ongoing upskilling prevents job obsolescence

Statistic 30

65% of mortgage firms plan to incorporate AI training into their upskilling portfolios by 2025

Statistic 31

40% of mortgage employees participated in cross-training programs last year, producing a 27% increase in versatility

Statistic 32

67% of mortgage professionals believe that upskilling reduces operational errors

Statistic 33

Remote training options have grown by 50% among mortgage firms to support upskilling efforts

Statistic 34

58% of mortgage lenders consider data security training crucial for employee development

Statistic 35

92% of mortgage industry leaders agree that reskilling contributes to long-term sustainability

Statistic 36

49% of underwriters have received training in new regulatory software in the past year

Statistic 37

75% of mortgage brokers who engaged in reskilling reported increased confidence in handling complex transactions

Statistic 38

41% of mortgage companies experienced reduced onboarding time after implementing targeted upskilling programs

Statistic 39

70% of mortgage industry HR managers prioritized reskilling in their 2023 strategic plans

Statistic 40

55% of mortgage employees prefer digital microlearning modules for skill development

Statistic 41

28% of mortgage industry professionals have completed cybersecurity upskilling since 2022

Statistic 42

66% of mortgage lenders increased their focus on soft skills training over the past year

Statistic 43

34% of mortgage professionals participated in industry-recognized upskilling certifications in 2023

Statistic 44

The average cost of upskilling a mortgage employee is estimated at $1,200 per learner annually

Statistic 45

81% of mortgage firms see upskilling as a strategic priority for digital transformation

Statistic 46

59% of mortgage professionals reported feeling more prepared for regulatory changes after upskilling

Statistic 47

64% of mortgage brokers engaged in cross-sector reskilling to expand service offerings

Statistic 48

55% of mortgage industry employees believe reskilling should be an ongoing process

Statistic 49

82% of mortgage industry HR managers now include digital skills assessments in their hiring process

Statistic 50

49% of mortgage underwriters participated in advanced analytics training during the last year

Statistic 51

23% of mortgage firms offered refresher courses to stay current with industry innovations

Statistic 52

67% of mortgage organizations reported increased employee engagement due to upskilling initiatives

Statistic 53

78% of mortgage companies view upskilling as a key factor in attracting top talent

Statistic 54

59% of mortgage firms indicated that reskilling improved their digital loan origination processes

Statistic 55

48% of mortgage industry professionals believe that ongoing training reduces employee turnover

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Key Highlights

68% of mortgage industry professionals believe upskilling is essential to remain competitive
The global upskilling market is expected to reach $30 billion by 2030
54% of mortgage lenders reported increased demand for digital skills post-pandemic
72% of respondents in a survey said reskilling initiatives improved customer satisfaction
65% of mortgage brokers identified data analytics as a key area for upskilling
Only 23% of mortgage companies currently offer formal reskilling programs
80% of industry leaders plan to increase investment in employee training within the next year
60% of mortgage firms have reported a skills gap in digital mortgage processing
Reskilling efforts in the mortgage industry have led to a 35% increase in processing efficiency
The average mortgage professional has completed 2.3 upskilling courses in the past year
45% of mortgage companies stated that upskilling improved their ability to comply with new regulations
Investment in digital training has increased by 42% among mortgage lenders since 2020
The demand for AI and machine learning skills in mortgage underwriting increased by 55% in 2023

With 68% of mortgage professionals deeming upskilling essential for staying competitive amid rapid technological shifts, the industry is witnessing an unprecedented surge in digital training investments and innovative reskilling initiatives poised to redefine future success.

Digital Transformation and Technological Adoption

46% of mortgage firms plan to implement AI-driven personalized learning paths by 2024
The use of chatbot-based training in the mortgage industry increased by 37% in 2023
The adoption of remote learning platforms for mortgage training increased by 56% during 2022-2023

Digital Transformation and Technological Adoption Interpretation

With nearly half of mortgage firms embracing AI-driven personalized learning by 2024, a 37% jump in chatbot training in 2023, and remote platforms surging by over 56%, it's clear the industry is digitizing its knowledge arsenal faster than a loan approval process—streamlining education to stay competitive in a tech-savvy world.

Investment and Strategic Priorities

Investment in digital training has increased by 42% among mortgage lenders since 2020
Investment in reskilling initiatives in the mortgage industry increased by 33% over the past two years
Investments in artificial intelligence training for mortgage staff grew by 48% in 2023

Investment and Strategic Priorities Interpretation

As mortgage lenders turbocharge their digital and AI training budgets—up 42%, 33%, and 48% respectively since 2020—it's clear they're not just closing loans, but also closing the skills gap, ensuring they're equipped for a future where technology and talent go hand in hand.

Market Trends and Industry Outlook

The demand for AI and machine learning skills in mortgage underwriting increased by 55% in 2023

Market Trends and Industry Outlook Interpretation

The rapid 55% surge in AI and machine learning expertise within mortgage underwriting underscores the industry's urgent pivot toward smarter, faster, and more efficient lending practices—reminding us that in today's mortgage market, upskilling isn't just optional; it's the new standard for staying ahead.

Training Methods and Educational Tools

The use of virtual reality for mortgage training increased by 22% from 2022 to 2023
The integration of gamification in mortgage training programs has improved learner engagement by 48%

Training Methods and Educational Tools Interpretation

With virtual reality training soaring by 22% and gamification boosting learner engagement by nearly half, the mortgage industry is clearly staking its future on making complex processes not only more immersive but also more captivating.

Workforce Development and Skills Enhancement

68% of mortgage industry professionals believe upskilling is essential to remain competitive
The global upskilling market is expected to reach $30 billion by 2030
54% of mortgage lenders reported increased demand for digital skills post-pandemic
72% of respondents in a survey said reskilling initiatives improved customer satisfaction
65% of mortgage brokers identified data analytics as a key area for upskilling
Only 23% of mortgage companies currently offer formal reskilling programs
80% of industry leaders plan to increase investment in employee training within the next year
60% of mortgage firms have reported a skills gap in digital mortgage processing
Reskilling efforts in the mortgage industry have led to a 35% increase in processing efficiency
The average mortgage professional has completed 2.3 upskilling courses in the past year
45% of mortgage companies stated that upskilling improved their ability to comply with new regulations
78% of mortgage brokers believe that upskilling will be critical to adapting to market changes in the next five years
52% of mortgage firms have integrated e-learning modules into their training programs
Companies investing in reskilling are 3 times more likely to retain employees
63% of new mortgage professionals received mandatory upskilling training within their first three months
70% of mortgage industry HR managers see upskilling as vital for business growth
46% of mortgage professionals seek online certifications to enhance their skills
Only 15% of small mortgage lenders have formal reskilling programs due to budget constraints
The average time to complete a digital upskilling program in the mortgage industry is 6 weeks
83% of mortgage underwriters believe that ongoing upskilling prevents job obsolescence
65% of mortgage firms plan to incorporate AI training into their upskilling portfolios by 2025
40% of mortgage employees participated in cross-training programs last year, producing a 27% increase in versatility
67% of mortgage professionals believe that upskilling reduces operational errors
Remote training options have grown by 50% among mortgage firms to support upskilling efforts
58% of mortgage lenders consider data security training crucial for employee development
92% of mortgage industry leaders agree that reskilling contributes to long-term sustainability
49% of underwriters have received training in new regulatory software in the past year
75% of mortgage brokers who engaged in reskilling reported increased confidence in handling complex transactions
41% of mortgage companies experienced reduced onboarding time after implementing targeted upskilling programs
70% of mortgage industry HR managers prioritized reskilling in their 2023 strategic plans
55% of mortgage employees prefer digital microlearning modules for skill development
28% of mortgage industry professionals have completed cybersecurity upskilling since 2022
66% of mortgage lenders increased their focus on soft skills training over the past year
34% of mortgage professionals participated in industry-recognized upskilling certifications in 2023
The average cost of upskilling a mortgage employee is estimated at $1,200 per learner annually
81% of mortgage firms see upskilling as a strategic priority for digital transformation
59% of mortgage professionals reported feeling more prepared for regulatory changes after upskilling
64% of mortgage brokers engaged in cross-sector reskilling to expand service offerings
55% of mortgage industry employees believe reskilling should be an ongoing process
82% of mortgage industry HR managers now include digital skills assessments in their hiring process
49% of mortgage underwriters participated in advanced analytics training during the last year
23% of mortgage firms offered refresher courses to stay current with industry innovations
67% of mortgage organizations reported increased employee engagement due to upskilling initiatives
78% of mortgage companies view upskilling as a key factor in attracting top talent
59% of mortgage firms indicated that reskilling improved their digital loan origination processes
48% of mortgage industry professionals believe that ongoing training reduces employee turnover

Workforce Development and Skills Enhancement Interpretation

With 68% of mortgage professionals asserting that upskilling is vital for competitiveness, and many firms investing heavily—yet only 23% offering formal programs—it’s clear that the industry recognizes the need for digital mastery and agility to avoid being left behind in a $30 billion global market, proving that in a digital age, knowledge isn't just power; it's the mortgage industry's lifeline.