GITNUXREPORT 2025

Upskilling And Reskilling In The Gambling Industry Statistics

Majority of gambling companies invest in upskilling to bridge skills gaps and adapt.

Jannik Linder

Co-Founder of Gitnux, specialized in content and tech since 2016.

First published: April 29, 2025

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Statistic 1

58% of employees in the gambling industry feel that their skills are not fully aligned with emerging digital platforms

Statistic 2

54% of casino employees believe that upskilling has positively impacted their career progression

Statistic 3

69% of employees believe that reskilling initiatives have made them more adaptable to industry changes

Statistic 4

48% of gaming organizations report a skills gap in data analytics among their staff

Statistic 5

70% of gambling companies identified cyber security as a key area where reskilling is needed for their staff

Statistic 6

45% of gambling organizations report that lack of skilled AI specialists is a barrier to implementing new technologies

Statistic 7

42% of gambling organizations lack comprehensive reskilling plans, indicating a gap in strategic workforce development

Statistic 8

44% of gambling companies reported challenges in sourcing qualified trainers for specialized skill areas like AI and data science

Statistic 9

86% of gambling industry HR leaders believe that upskilling helps in adapting to rapidly changing market conditions

Statistic 10

49% of online gambling firms are now incorporating biometric authentication in training to improve access security

Statistic 11

65% of gambling companies plan to increase their investment in employee upskilling within the next year

Statistic 12

72% of online casino operators have implemented reskilling programs to adapt to new technology trends

Statistic 13

The global gambling industry's training and development market is expected to grow at a CAGR of 9.2% from 2023 to 2030

Statistic 14

40% of gambling companies increased their e-learning offerings for staff during the pandemic

Statistic 15

The use of virtual reality (VR) training tools in gambling industry training has increased by 35% in the last two years

Statistic 16

49% of gambling operators plan to implement AI-driven training modules within the next 12 months

Statistic 17

63% of regulators in the gambling industry emphasize the need for continuous professional development as part of licensing requirements

Statistic 18

81% of senior management in the gambling industry see upskilling as crucial for digital transformation success

Statistic 19

73% of employees expressed interest in learning more about blockchain and cryptocurrency applications in gambling

Statistic 20

68% of casinos have introduced competency-based training programs to improve staff performance

Statistic 21

The average retention rate for employees undergoing upskilling programs in the gambling industry is 15% higher than those who do not participate

Statistic 22

52% of gambling companies plan to use gamified learning platforms to enhance employee training

Statistic 23

60% of online betting platforms are investing in data literacy training for regulatory compliance

Statistic 24

49% of gambling operators report an increased need for reskilling in customer data privacy regulations

Statistic 25

82% of casino staff surveyed believe continuous training improves customer service quality

Statistic 26

55% of gambling industries use online certification programs to keep staff updated on the latest industry standards

Statistic 27

47% of gambling firms have allocated more budget towards upskilling in response to rising competition

Statistic 28

37% of casino employees report feeling unprepared to handle AI and automation tools without additional training

Statistic 29

80% of gambling industry trainers believe that virtual reality enhances skill retention

Statistic 30

66% of gambling companies are exploring reskilling initiatives focused on responsible gambling and player protection

Statistic 31

63% of managers in the gambling industry see digital upskilling as a priority to attract young talent

Statistic 32

71% of gambling companies report increased employee engagement following upskilling programs

Statistic 33

54% of online poker sites have initiated specialized training focusing on game fairness and ethical play

Statistic 34

69% of gambling industry professionals are in favor of mandatory continuous training as part of licensing renewal

Statistic 35

33% of casino employees have taken part in cross-disciplinary upskilling to better understand adjacent operational roles

Statistic 36

77% of gambling firms prioritize data analysis skills in their reskilling initiatives

Statistic 37

61% of gambling organizations have increased their strategic focus on upskilling to adapt to remote work models

Statistic 38

84% of gaming companies believe that ongoing training reduces employee turnover

Statistic 39

56% of gambling companies use online simulation tools for staff training on high-stakes gaming scenarios

Statistic 40

46% of staff in gambling organizations have completed cybersecurity awareness training in the past year

Statistic 41

64% of lottery operators are investing in reskilling for blockchain technology applications

Statistic 42

50% of gambling firms report that upgrading legacy systems necessitated extensive reskilling efforts

Statistic 43

48% of online sports betting companies focus on training personnel in real-time data analysis and prediction

Statistic 44

59% of gambling operators use peer-to-peer learning networks to facilitate continuous skill development

Statistic 45

62% of gambling entities have increased their investment in diversity and inclusion training as part of upskilling strategies

Statistic 46

79% of casino management teams consider continuously upgrading digital skills essential for operational efficiency

Statistic 47

70% of online gambling platforms have partnerships with educational providers for ongoing employee training

Statistic 48

55% of gambling industry HR leaders see upskilling as a key factor in retaining top talent

Statistic 49

66% of gambling companies increased investments in mobile learning platforms to facilitate flexible upskilling

Statistic 50

51% of gaming operators report that reskilling has improved compliance with evolving regulations

Statistic 51

41% of casino workers have undergone training in responsible gambling techniques over the past year

Statistic 52

78% of organizations in the gambling industry state that data-driven decision-making skills are a priority for their upskilling efforts

Statistic 53

67% of gambling sector professionals see virtual collaboration tools as vital components of skill development

Statistic 54

63% of online betting firms have developed customized training programs tailored to their specific platforms and services

Statistic 55

55% of gambling companies measure the ROI of their upskilling initiatives through key performance indicators

Statistic 56

48% of gambling organizations partner with technology providers to deliver cutting-edge training solutions

Statistic 57

59% of gambling companies have established mentoring programs as part of their reskilling efforts

Statistic 58

54% of gaming firms focus on developing soft skills like communication and problem-solving alongside technical upskilling

Statistic 59

61% of organization leaders believe that continuous learning culture is critical for future-proofing the gambling industry

Statistic 60

42% of gambling organizations have adopted microlearning modules to facilitate targeted skill development

Statistic 61

76% of gambling companies report an increase in innovation outputs following employee upskilling initiatives

Statistic 62

83% of staff training in the gambling industry now includes modules on responsible gambling and ethical standards

Statistic 63

62% of gambling firms report that their upskilling efforts have reduced operational errors

Statistic 64

69% of gaming companies have increased investment in AI and machine learning training programs

Statistic 65

57% of gambling industries have started offering micro-credentials for specialized skills such as data science or cybersecurity

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Sources

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Key Highlights

65% of gambling companies plan to increase their investment in employee upskilling within the next year
48% of gaming organizations report a skills gap in data analytics among their staff
72% of online casino operators have implemented reskilling programs to adapt to new technology trends
The global gambling industry's training and development market is expected to grow at a CAGR of 9.2% from 2023 to 2030
58% of employees in the gambling industry feel that their skills are not fully aligned with emerging digital platforms
40% of gambling companies increased their e-learning offerings for staff during the pandemic
54% of casino employees believe that upskilling has positively impacted their career progression
The use of virtual reality (VR) training tools in gambling industry training has increased by 35% in the last two years
49% of gambling operators plan to implement AI-driven training modules within the next 12 months
63% of regulators in the gambling industry emphasize the need for continuous professional development as part of licensing requirements
70% of gambling companies identified cyber security as a key area where reskilling is needed for their staff
81% of senior management in the gambling industry see upskilling as crucial for digital transformation success
73% of employees expressed interest in learning more about blockchain and cryptocurrency applications in gambling

As the gambling industry accelerates into a digital future, a remarkable 65% of companies plan to boost their investment in employee upskilling within the next year, highlighting a critical shift towards closing skill gaps and embracing advanced technologies.

Employee Sentiments and Industry Satisfaction

58% of employees in the gambling industry feel that their skills are not fully aligned with emerging digital platforms
54% of casino employees believe that upskilling has positively impacted their career progression
69% of employees believe that reskilling initiatives have made them more adaptable to industry changes

Employee Sentiments and Industry Satisfaction Interpretation

As the gambling industry bets big on digital transformation, over half of its workforce recognizes that upskilling and reskilling are not just beneficial but essential to dealing the winning hand in an ever-evolving gaming landscape.

Industry Workforce Development and Skills Gaps

48% of gaming organizations report a skills gap in data analytics among their staff
70% of gambling companies identified cyber security as a key area where reskilling is needed for their staff
45% of gambling organizations report that lack of skilled AI specialists is a barrier to implementing new technologies
42% of gambling organizations lack comprehensive reskilling plans, indicating a gap in strategic workforce development
44% of gambling companies reported challenges in sourcing qualified trainers for specialized skill areas like AI and data science
86% of gambling industry HR leaders believe that upskilling helps in adapting to rapidly changing market conditions

Industry Workforce Development and Skills Gaps Interpretation

With 86% of HR leaders recognizing upskilling as key to navigating industry upheavals, but nearly half facing skills gaps in data, AI, and cybersecurity, the gambling industry's push for strategic workforce development may be its ace or its gamble.

Technology Adoption and Implementation

49% of online gambling firms are now incorporating biometric authentication in training to improve access security

Technology Adoption and Implementation Interpretation

Nearly half of online gambling firms are betting big on biometric authentication in training, turning security into a high-stakes game of technological bluffing.

Training and Education Initiatives

65% of gambling companies plan to increase their investment in employee upskilling within the next year
72% of online casino operators have implemented reskilling programs to adapt to new technology trends
The global gambling industry's training and development market is expected to grow at a CAGR of 9.2% from 2023 to 2030
40% of gambling companies increased their e-learning offerings for staff during the pandemic
The use of virtual reality (VR) training tools in gambling industry training has increased by 35% in the last two years
49% of gambling operators plan to implement AI-driven training modules within the next 12 months
63% of regulators in the gambling industry emphasize the need for continuous professional development as part of licensing requirements
81% of senior management in the gambling industry see upskilling as crucial for digital transformation success
73% of employees expressed interest in learning more about blockchain and cryptocurrency applications in gambling
68% of casinos have introduced competency-based training programs to improve staff performance
The average retention rate for employees undergoing upskilling programs in the gambling industry is 15% higher than those who do not participate
52% of gambling companies plan to use gamified learning platforms to enhance employee training
60% of online betting platforms are investing in data literacy training for regulatory compliance
49% of gambling operators report an increased need for reskilling in customer data privacy regulations
82% of casino staff surveyed believe continuous training improves customer service quality
55% of gambling industries use online certification programs to keep staff updated on the latest industry standards
47% of gambling firms have allocated more budget towards upskilling in response to rising competition
37% of casino employees report feeling unprepared to handle AI and automation tools without additional training
80% of gambling industry trainers believe that virtual reality enhances skill retention
66% of gambling companies are exploring reskilling initiatives focused on responsible gambling and player protection
63% of managers in the gambling industry see digital upskilling as a priority to attract young talent
71% of gambling companies report increased employee engagement following upskilling programs
54% of online poker sites have initiated specialized training focusing on game fairness and ethical play
69% of gambling industry professionals are in favor of mandatory continuous training as part of licensing renewal
33% of casino employees have taken part in cross-disciplinary upskilling to better understand adjacent operational roles
77% of gambling firms prioritize data analysis skills in their reskilling initiatives
61% of gambling organizations have increased their strategic focus on upskilling to adapt to remote work models
84% of gaming companies believe that ongoing training reduces employee turnover
56% of gambling companies use online simulation tools for staff training on high-stakes gaming scenarios
46% of staff in gambling organizations have completed cybersecurity awareness training in the past year
64% of lottery operators are investing in reskilling for blockchain technology applications
50% of gambling firms report that upgrading legacy systems necessitated extensive reskilling efforts
48% of online sports betting companies focus on training personnel in real-time data analysis and prediction
59% of gambling operators use peer-to-peer learning networks to facilitate continuous skill development
62% of gambling entities have increased their investment in diversity and inclusion training as part of upskilling strategies
79% of casino management teams consider continuously upgrading digital skills essential for operational efficiency
70% of online gambling platforms have partnerships with educational providers for ongoing employee training
55% of gambling industry HR leaders see upskilling as a key factor in retaining top talent
66% of gambling companies increased investments in mobile learning platforms to facilitate flexible upskilling
51% of gaming operators report that reskilling has improved compliance with evolving regulations
41% of casino workers have undergone training in responsible gambling techniques over the past year
78% of organizations in the gambling industry state that data-driven decision-making skills are a priority for their upskilling efforts
67% of gambling sector professionals see virtual collaboration tools as vital components of skill development
63% of online betting firms have developed customized training programs tailored to their specific platforms and services
55% of gambling companies measure the ROI of their upskilling initiatives through key performance indicators
48% of gambling organizations partner with technology providers to deliver cutting-edge training solutions
59% of gambling companies have established mentoring programs as part of their reskilling efforts
54% of gaming firms focus on developing soft skills like communication and problem-solving alongside technical upskilling
61% of organization leaders believe that continuous learning culture is critical for future-proofing the gambling industry
42% of gambling organizations have adopted microlearning modules to facilitate targeted skill development
76% of gambling companies report an increase in innovation outputs following employee upskilling initiatives
83% of staff training in the gambling industry now includes modules on responsible gambling and ethical standards
62% of gambling firms report that their upskilling efforts have reduced operational errors
69% of gaming companies have increased investment in AI and machine learning training programs
57% of gambling industries have started offering micro-credentials for specialized skills such as data science or cybersecurity

Training and Education Initiatives Interpretation

With 65% of gambling companies boosting investment in employee upskilling—especially in cutting-edge areas like AI, VR, and blockchain—it's clear that the industry recognizes continuous learning is no longer optional but essential for staying competitive, ensuring compliance, and enhancing customer experience in the rapidly evolving digital landscape.