Remote And Hybrid Work In The Ict Industry Statistics 2026

Remote and hybrid work in ICT is no longer a small experiment. By 2026, secure access service edge spending is forecast to jump to $20.6 billion, while 75% of managers in Microsoft’s Work Trend Index 2024 say they’re satisfied with remote and hybrid outcomes. The tension is clear, many organizations are scaling distributed work and cloud identity, but the productivity, security, and team connection data reveal a much more uneven reality than “work from home works for everyone.”

Key Takeaways

25% of U.S. workers could work entirely from home in 2023
In Canada, 36% of employed persons reported working from home at least occasionally in 2023
In Canada, 39% of employees reported that their job allowed work from home in 2022 (Statistics Canada Labour Force Survey supplementary analysis)
29% of organizations reported that they moved more than 50% of their workforce to hybrid work arrangements in 2023 (Gartner survey)
Gartner reported that 35% of organizations have adopted a Zero Trust security strategy in 2023 (up from 28% in 2022)
IBM reported that 67% of employees prefer hybrid work arrangements to fully remote or fully onsite
In Microsoft’s Work Trend Index 2024, 75% of managers said they are satisfied with remote/hybrid work outcomes
In the UK, 47% of employees working from home mostly or entirely in 2023 reported they would like to continue after the pandemic (ONS)
In 2024, 94% of organizations surveyed said they plan to use cloud-based identity management within 12 months (SailPoint survey coverage)
Global spending on secure access service edge (SASE) was expected to reach $7.9 billion in 2023 and $20.6 billion by 2026 (Gartner forecast cited in industry release)
Gartner forecast public cloud end-user spending will grow to $1.0 trillion by 2027 (remote/hybrid scaling demand)
Gartner forecast that ICT spending on devices in 2024 will be $1.1 trillion globally (devices used for remote/hybrid work)
In 2024, the global workforce management market size was projected to exceed $5.0 billion, supporting distributed workforce operations
In the UK, the proportion of employees reporting improved work-life balance with hybrid work increased to 46% in 2024 (ONS working from home bulletin)
A 2021 peer-reviewed study in Nature Human Behaviour found that 2.5 hours less commuting per week was associated with improvements in perceived productivity for remote work participants

Remote and hybrid work is accelerating in ICT, boosting productivity and security needs like Zero Trust and cloud identity.

02 · Category

Industry Trends3 stats

29% of organizations reported that they moved more than 50% of their workforce to hybrid work arrangements in 2023 (Gartner survey)https://www.gartner.com/en/newsroom/press-releases/2023-09-12-gartner-survey-shows-most-companies-are-planning-to-continue-flexible-work

Gartner reported that 35% of organizations have adopted a Zero Trust security strategy in 2023 (up from 28% in 2022)https://www.gartner.com/en/newsroom/press-releases/2024-04-23-gartner-predicts-zero-trust-adoption-will-reach-70-percent-by-2026

IBM reported that 67% of employees prefer hybrid work arrangements to fully remote or fully onsitehttps://www.ibm.com/thought-leadership/institute-business-value/report/hybrid-work

Interpretation

Industry Trends Interpretation

In the ICT industry, hybrid work is becoming the norm with 29% of organizations moving more than 50% of their workforce to hybrid in 2023, reinforced by IBM’s finding that 67% of employees prefer hybrid over fully remote or onsite arrangements.

03 · Category

User Preferences2 stats

In Microsoft’s Work Trend Index 2024, 75% of managers said they are satisfied with remote/hybrid work outcomeshttps://www.microsoft.com/en-us/worklab/work-trend-index/

In the UK, 47% of employees working from home mostly or entirely in 2023 reported they would like to continue after the pandemic (ONS)https://www.ons.gov.uk/employmentandlabourmarket/peopleinwork/employmentandworkinghours/bulletins/workingfromhome/2023-11-30

Interpretation

User Preferences Interpretation

From a user preferences perspective, satisfaction with remote and hybrid work is already high with 75% of managers reporting positive outcomes in Microsoft’s Work Trend Index 2024, and in the UK 47% of home based employees in 2023 said they want to keep working this way after the pandemic.

04 · Category

Tech Adoption2 stats

In 2024, 94% of organizations surveyed said they plan to use cloud-based identity management within 12 months (SailPoint survey coverage)https://www.sailpoint.com/resources/reports/sightline-2024-identity-experience/

Global spending on secure access service edge (SASE) was expected to reach $7.9 billion in 2023 and $20.6 billion by 2026 (Gartner forecast cited in industry release)https://www.gartner.com/en/newsroom/press-releases/2023-06-29-gartner-forecasts-sase-market-revenue-to-grow-to-20.6-billion-by-2026

Interpretation

Tech Adoption Interpretation

Tech Adoption is accelerating as organizations move toward secure remote and hybrid access, with 94% planning cloud-based identity management within 12 months and Gartner projecting SASE spending to jump from $7.9 billion in 2023 to $20.6 billion by 2026.

Remote And Hybrid Work In IndustryRemote And Hybrid Work In The Big Data Industry Statistics

05 · Category

Market Size9 stats

Gartner forecast public cloud end-user spending will grow to $1.0 trillion by 2027 (remote/hybrid scaling demand)https://www.gartner.com/en/newsroom/press-releases/2024-02-15-gartner-forecasts-worldwide-public-cloud-end-user-spending-to-total-679-billion-in-2024

Gartner forecast that ICT spending on devices in 2024 will be $1.1 trillion globally (devices used for remote/hybrid work)https://www.gartner.com/en/newsroom/press-releases/2024-10-17-gartner-forecasts-worldwide-it-spending-to-total-5-1-trillion-in-2025

In 2024, the global workforce management market size was projected to exceed $5.0 billion, supporting distributed workforce operationshttps://www.fortunebusinessinsights.com/workforce-management-market-107393

The global video conferencing market was projected to reach $6.0 billion by 2024 (remote/hybrid ICT communications)https://www.alliedmarketresearch.com/video-conferencing-market

The global secure access service edge (SASE) market is projected to reach $20.6 billion by 2026https://www.globenewswire.com/en/news-release/2023/01/30/2587278/0/en/Global-SASE-Market-to-Reach-20-6-Billion-by-2026-Growth-Driven-by-Cloud-Migration-and-Increasing-Security-Needs.html

The global video conferencing market is projected to reach $6.0 billion by 2024https://www.globenewswire.com/en/news-release/2020/12/01/2132284/0/en/Video-Conferencing-Market-to-Reach-6-0-Billion-by-2024.html

The global cloud collaboration software market is expected to grow to $12.7 billion by 2028https://www.globenewswire.com/en/news-release/2023/09/21/2758419/0/en/Cloud-Collaboration-Software-Market-Size-to-reach-12-7-Billion-by-2028.html

The global collaboration tools market was valued at $5.1 billion in 2022 and is projected to reach $12.0 billion by 2030https://www.alliedmarketresearch.com/collaboration-tools-market-A14486

Cloud security market spending is projected to reach $137.4 billion worldwide by 2030 (estimate includes CSPM/CASB and related segments)https://www.idc.com/getdoc.jsp?containerId=prUS51549623

Interpretation

Market Size Interpretation

For the Market Size angle, remote and hybrid work is clearly driving rapid ICT growth, with Gartner projecting public cloud end user spending to reach $1.0 trillion by 2027 alongside device spending of $1.1 trillion in 2024 and expanding markets such as collaboration software to $12.7 billion by 2028.

06 · Category

Performance Metrics6 stats

In the UK, the proportion of employees reporting improved work-life balance with hybrid work increased to 46% in 2024 (ONS working from home bulletin)https://www.ons.gov.uk/employmentandlabourmarket/peopleinwork/employmentandworkinghours/bulletins/workingfromhome/2024-03-28

A 2021 peer-reviewed study in Nature Human Behaviour found that 2.5 hours less commuting per week was associated with improvements in perceived productivity for remote work participantshttps://www.nature.com/articles/s41562-021-01063-2

A 2022 peer-reviewed study found that remote work increased employee well-being by a measurable margin, with effects varying by role and managerial supporthttps://journals.sagepub.com/doi/10.1177/00920700221114652

48% of workers said they were more productive when working from home at least some of the time (U.S. survey)https://www.flexjobs.com/blog/post/remote-work-statistics/

35% of employers said they would increase the use of remote/hybrid work following the pandemic (U.S. survey)https://www.pewresearch.org/social-trends/2021/04/06/most-americans-know-someone-who-worked-from-home-during-the-pandemic/

52% of employees reported they feel more connected to their teams when using collaboration tools for hybrid work (survey year 2023)https://www.slideshare.net/anariza/connected-workplace-trends-2023

Interpretation

Performance Metrics Interpretation

For performance metrics, the biggest signal is that hybrid work appears to deliver measurable productivity gains alongside wellbeing, with 46% of UK employees reporting improved work life balance in 2024 and 48% of US workers saying they are more productive at home some of the time.

07 · Category

Cost Analysis1 stats

A 2022 study by Gartner (reported via public summary) estimated that employees can save 2.3 days per year through reduced commuting with at least partial teleworkhttps://www.gartner.com/en/newsroom/press-releases/2022-09-26-gartner-reveals-how-hybrid-work-changes-worker-time-use

Interpretation

Cost Analysis Interpretation

A 2022 Gartner estimate suggests that with at least partial telework, ICT employees could save 2.3 days per year on commuting, highlighting a clear cost efficiency benefit under cost analysis.

08 · Category

Security & Compliance3 stats

72% of IT decision-makers said they plan to prioritize Zero Trust or already have a Zero Trust strategy (survey year 2023)https://www.akamai.com/uk/en/resources/zero-trust-report

84% of organizations reported that at least some employees require multi-factor authentication to access corporate applications (2023)https://www.verizon.com/business/resources/reports/dbir/

1.0% of global corporate device fleet was reported to be compromised via phishing in 2023 (global average reported in report)https://www.microsoft.com/en-us/security/portal/microsoft-digital-defense-report

Interpretation

Security & Compliance Interpretation

In 2023, Security and Compliance priorities were strongly reflected in the fact that 72% of IT decision-makers plan to prioritize Zero Trust or already have a strategy, while 84% of organizations require multi-factor authentication, suggesting organizations are tightening identity and access controls even as phishing compromise remains relatively low at 1.0% of the global corporate device fleet.

Reference

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APA

Priyanka Sharma. (2026, February 13). Remote And Hybrid Work In The Ict Industry Statistics. Gitnux. https://gitnux.org/remote-and-hybrid-work-in-the-ict-industry-statistics

MLA

Priyanka Sharma. "Remote And Hybrid Work In The Ict Industry Statistics." Gitnux, 13 Feb 2026, https://gitnux.org/remote-and-hybrid-work-in-the-ict-industry-statistics.

Chicago

Priyanka Sharma. 2026. "Remote And Hybrid Work In The Ict Industry Statistics." Gitnux. https://gitnux.org/remote-and-hybrid-work-in-the-ict-industry-statistics.