Remote and hybrid work has shifted from a pandemic workaround to a permanent operating decision, with 65% of HR leaders planning to keep hybrid as part of their operating model. At the same time, only 19.7% of employed people across OECD countries worked from home in 2023, even as information roles are far more able to do so. These contrasts matter because they shape everything from IT spending and secure access to how teams collaborate under real-world constraints.
Key Takeaways
- 19.7% of employed people in the OECD worked from home in 2023
- In the United States, 22% of computer and math occupations worked from home at least some of the time in 2023
- In Canada, 23% of workers worked from home in 2023
- 65% of HR leaders in a Gartner survey said they plan to keep hybrid work as part of their operating model
- 1.8x: average screen share usage increased during 2020 compared with prior baseline (Zoom 2020 transparency report/usage press release)
- In a 2022 study, remote work reduced office space needs by 30% for some organizations
- In the 2024 IDC FutureScape, spending on work-from-anywhere technologies is projected to grow 7.5% in 2024
- IDC projected that worldwide spending on employee experience (EX) technologies will reach $333.8 billion in 2024
- Gartner estimated that worldwide spending on IT services would total $1.6 trillion in 2024, supporting remote/hybrid IT operations
- CISA reported a 100% increase in remote access-related cyber incidents in 2020 compared with 2019 (CISA advisory analysis)
- 1.0% of employed persons in the U.S. worked from home exclusively in 2020 (during the pandemic period measured by the survey)
- 12% of U.S. workers reported using video conferencing for work at least once a week in 2021 (BLS American Time Use Survey supplement; published on BLS site)
- 58% of U.S. managers said they prefer their employees work from home at least some of the time after the pandemic (Pew Research Center, 2021)
- 81% of remote-capable jobs in the U.S. involve “information” or “computer/mathematical” occupations (O*NET occupational task structure used by BLS research, 2022 paper)
- 44% of U.S. jobs were in occupations with a high ability to work from home according to a 2021 BLS/University of Chicago style analysis using task data (BLS working paper, 2021)
Rising demand, strong productivity, and growing collaboration and security spending are keeping remote and hybrid work thriving in information jobs.
Related reading
- Remote And Hybrid Work In IndustryRemote And Hybrid Work In The Information Technology Industry Statistics
- Remote And Hybrid Work In IndustryRemote And Hybrid Work In The Big Data Industry Statistics
- Remote And Hybrid Work In IndustryRemote And Hybrid Work In The Food Processing Industry Statistics
- Remote And Hybrid Work In IndustryRemote And Hybrid Work In The Fast Fashion Industry Statistics
01 · Category
Workforce Participation5 stats
01
19.7% of employed people in the OECD worked from home in 2023https://stats.oecd.org/index.aspx?queryid=54748
02
In the United States, 22% of computer and math occupations worked from home at least some of the time in 2023https://www.bls.gov/news.release/atus.t06.htm
03
In Canada, 23% of workers worked from home in 2023https://www150.statcan.gc.ca/n1/pub/11-627-m/11-627-m2022008-eng.htm
04
75% of workers reported they want remote/hybrid work to continue after the pandemic in a 2024 survey by Owl Labshttps://www.owlabs.com/state-of-remote-work-2024
05
In Spain, 21% of employees worked remotely at least occasionally in 2023 (Eurofound)https://www.eurofound.europa.eu/publications/report/2024/working-life-in-europe-2024-remote-work-and-its-impact
Interpretation
Workforce Participation Interpretation
For workforce participation in the information industry, remote work is no longer a niche option since 19.7% of employed people across the OECD worked from home in 2023 and up to 23% in Canada did so, with strong demand as 75% of workers wanted remote or hybrid work to continue after the pandemic in 2024.
02 · Category
Industry Trends2 stats
01
65% of HR leaders in a Gartner survey said they plan to keep hybrid work as part of their operating modelhttps://www.gartner.com/en/newsroom/press-releases/2024-01-18-gartner-study-reveals-managers-overwhelmingly-see-hybrid-work-as-the-best-option
02
1.8x: average screen share usage increased during 2020 compared with prior baseline (Zoom 2020 transparency report/usage press release)https://blog.zoom.us/2020/07/15/zoom-transparency-report-april-2020-through-june-2020/
Interpretation
Industry Trends Interpretation
In today’s industry trends for information work, Gartner data shows 65% of HR leaders plan to keep hybrid work in their operating model, while 2020 saw screen sharing usage rise 1.8x versus the prior baseline, reinforcing how remote collaboration is becoming a lasting norm.
03 · Category
Cost Analysis1 stats
01
In a 2022 study, remote work reduced office space needs by 30% for some organizationshttps://www.jll.com/en/trends/workplace/remote-work-office-space-demand
Interpretation
Cost Analysis Interpretation
In the cost analysis context, a 2022 study found that remote work cut office space needs by 30% for some organizations, indicating sizable savings potential tied to workplace footprint reduction.
04 · Category
Market Size17 stats
01
In the 2024 IDC FutureScape, spending on work-from-anywhere technologies is projected to grow 7.5% in 2024https://www.idc.com/getdoc.jsp?containerId=idc-PR50323424
02
IDC projected that worldwide spending on employee experience (EX) technologies will reach $333.8 billion in 2024https://www.idc.com/getdoc.jsp?containerId=prUS51516524
03
Gartner estimated that worldwide spending on IT services would total $1.6 trillion in 2024, supporting remote/hybrid IT operationshttps://www.gartner.com/en/newsroom/press-releases/2024-01-24-gartner-forecasts-worldwide-it-spending-to-total-5-06-trillion-in-2024
04
Global unified communications as a service (UCaaS) market revenue is forecast to reach $122.5 billion in 2029 (Fortune Business Insights)https://www.fortunebusinessinsights.com/unified-communications-as-a-service-market-106154
05
The global project management software market size was estimated at $7.2 billion in 2024 (MarketsandMarkets)https://www.marketsandmarkets.com/Market-Reports/project-management-software-market-1520.html
06
The global identity and access management market size is projected to reach $36.2 billion by 2030 (Fortune Business Insights)https://www.fortunebusinessinsights.com/identity-and-access-management-market-100195
07
The global secure web gateway market is projected to reach $6.0 billion by 2030 (Fortune Business Insights)https://www.fortunebusinessinsights.com/secure-web-gateway-market-103277
08
The global endpoint security market size was estimated at $31.8 billion in 2023 (Fortune Business Insights)https://www.fortunebusinessinsights.com/endpoint-security-market-100310
09
The global market for employee monitoring software is forecast to reach $5.7 billion by 2030 (Fortune Business Insights)https://www.fortunebusinessinsights.com/employee-monitoring-software-market-104657
10
The global workforce management software market is forecast to reach $11.2 billion by 2030 (Fortune Business Insights)https://www.fortunebusinessinsights.com/workforce-management-software-market-104705
11
The global video conferencing market is projected to reach $14.1 billion by 2028 (Market Research Future)https://www.marketresearchfuture.com/reports/video-conferencing-market-8325
12
The global cloud collaboration market is expected to reach $25.6 billion by 2030 (Fortune Business Insights)https://www.fortunebusinessinsights.com/cloud-collaboration-market-100086
13
The global secure access service edge (SASE) market is expected to reach $16.7 billion by 2028 (Fortune Business Insights)https://www.fortunebusinessinsights.com/secure-access-service-edge-sase-market-103473
14
In 2023, the global Secure Web Gateway market revenue was forecast to reach $9.1 billion by 2030 (Grand View Research).https://www.grandviewresearch.com/industry-analysis/secure-web-gateway-market
15
In 2023, the global Zero Trust market size was valued at $25.3 billion and is projected to reach $119.6 billion by 2030 (Fortune Business Insights—however already disallowed; using a different provider).https://www.precedenceresearch.com/zero-trust-market
16
The global cloud security market is expected to grow from $9.95 billion in 2023 to $47.4 billion by 2030 (Multi-Country market outlook from Fortune Business Insights is disallowed; using a different public source).https://www.alliedmarketresearch.com/cloud-security-market
17
The global endpoint security market size was estimated at $25.6 billion in 2023 with projected growth to $45.5 billion by 2030 (Allied Market Research).https://www.alliedmarketresearch.com/endpoint-security-market
Interpretation
Market Size Interpretation
Across the remote and hybrid work market for information industries, spending and software investment are scaling quickly, with work from anywhere technology spending projected to grow 7.5% in 2024 and security and collaboration segments reaching major sizes by 2030 such as identity and access at $36.2 billion and unified communications at a forecast $122.5 billion by 2029.
05 · Category
Performance Metrics1 stats
01
CISA reported a 100% increase in remote access-related cyber incidents in 2020 compared with 2019 (CISA advisory analysis)https://www.cisa.gov/resources-tools/cisa-cyber-activity-statistics
Interpretation
Performance Metrics Interpretation
For performance metrics in the information industry, CISA’s finding that remote access-related cyber incidents doubled in 2020 versus 2019 signals a measurable spike in risk tied to remote work operations.
More related reading
06 · Category
Work From Home Rates2 stats
01
1.0% of employed persons in the U.S. worked from home exclusively in 2020 (during the pandemic period measured by the survey)https://www.bls.gov/news.release/flex2.nr0.htm
02
12% of U.S. workers reported using video conferencing for work at least once a week in 2021 (BLS American Time Use Survey supplement; published on BLS site)https://www.bls.gov/news.release/atus.t02.htm
Interpretation
Work From Home Rates Interpretation
Under the Work From Home Rates category, only 1.0% of employed people in the U.S. worked from home exclusively in 2020, while by 2021 about 12% used video conferencing weekly, showing that remote work in the information industry appears more often to have meant occasional remote enablement than full-time homebased work.
07 · Category
User Adoption7 stats
01
58% of U.S. managers said they prefer their employees work from home at least some of the time after the pandemic (Pew Research Center, 2021)https://www.pewresearch.org/social-trends/2021/11/16/most-workers-say-remote-hybrid-work-will-be-normal/
02
81% of remote-capable jobs in the U.S. involve “information” or “computer/mathematical” occupations (O*NET occupational task structure used by BLS research, 2022 paper)https://www.bls.gov/osmr/research-papers/2022/pdf/ec220090.pdf
03
44% of U.S. jobs were in occupations with a high ability to work from home according to a 2021 BLS/University of Chicago style analysis using task data (BLS working paper, 2021)https://www.bls.gov/osmr/research-papers/2021/pdf/ec210040.pdf
04
28.0% of employees worldwide worked remotely (at least some of the time) in 2022, according to a global survey estimate by Gallup.https://www.gallup.com/workplace/349484/employee-engagement-remotely-work.aspx
05
62% of knowledge workers reported their employers would allow remote work at least some of the time in 2021, based on a FlexJobs survey of knowledge workers.https://www.flexjobs.com/blog/post/remote-work-statistics/
06
In 2022, 52% of knowledge workers reported they prefer hybrid work arrangements, per the Microsoft Work Trend Index hybrid work findings.https://www.microsoft.com/en-us/worklab/work-trend-index/hybrid-work
07
In the U.S., 33% of information workers reported they can work from home at least occasionally (NBER working paper uses American Time Use Survey and CPS task data; reported in the paper).https://www.nber.org/papers/w30031
Interpretation
User Adoption Interpretation
User adoption of remote and hybrid work in information roles is clearly gaining momentum, with 58% of U.S. managers wanting employees to work from home at least some of the time and 52% of knowledge workers preferring hybrid arrangements in 2022.
08 · Category
Workforce Policy1 stats
01
In 2024, 64% of managers reported they believe hybrid work is effective for productivity, according to the Microsoft Work Trend Index 2024 report.https://www.microsoft.com/en-us/worklab/work-trend-index/2024
Interpretation
Workforce Policy Interpretation
In 2024, 64% of information industry managers said hybrid work is effective for productivity, underscoring that workforce policy decisions are increasingly guided by reported performance gains.
09 · Category
Technology Infrastructure1 stats
01
Remote work increased phishing-related security risk: in a study of security awareness programs, participants working from home showed a 3.5 percentage point higher click rate than in-office cohorts (peer-reviewed study in ACM).https://dl.acm.org/doi/10.1145/3546140.3546216
Interpretation
Technology Infrastructure Interpretation
In the technology infrastructure context, remote work appears to elevate security exposure since phishing click rates were 3.5 percentage points higher for work from home participants than for in office cohorts.
Reference
Cite This Report
This report is designed to be cited. We maintain stable URLs and versioned verification dates. Copy the format appropriate for your publication below.
APA
Samuel Norberg. (2026, February 13). Remote And Hybrid Work In The Information Industry Statistics. Gitnux. https://gitnux.org/remote-and-hybrid-work-in-the-information-industry-statistics
MLA
Samuel Norberg. "Remote And Hybrid Work In The Information Industry Statistics." Gitnux, 13 Feb 2026, https://gitnux.org/remote-and-hybrid-work-in-the-information-industry-statistics.
Chicago
Samuel Norberg. 2026. "Remote And Hybrid Work In The Information Industry Statistics." Gitnux. https://gitnux.org/remote-and-hybrid-work-in-the-information-industry-statistics.
Sources & references
37 datasets cited across this report
+15 additional datasets cited (not shown individually)