GITNUXREPORT 2025

Digital Transformation In The Finance Industry Statistics

Most financial institutions prioritize digital transformation to enhance customer experience.

Jannik Linder

Co-Founder of Gitnux, specialized in content and tech since 2016.

First published: April 29, 2025

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Statistic 1

67% of customers prefer banking with institutions that offer seamless digital experiences

Statistic 2

78% of consumers are willing to use fintech apps for managing their finances

Statistic 3

65% of financial companies prioritize customer experience improvement in digital transformation plans

Statistic 4

48% of financial organizations estimate that their digital payments revenue has increased by more than 25% in the last year

Statistic 5

60% of financial institutions believe that digital transformation enhances customer engagement

Statistic 6

83% of banking customers use mobile banking apps

Statistic 7

38% of financial institutions are experimenting with augmented reality for customer engagement

Statistic 8

79% of financial services companies utilize customer data platforms to personalize marketing strategies

Statistic 9

71% of financial organizations report increased customer retention due to digital solutions

Statistic 10

59% of financial companies use chatbots to enhance customer support

Statistic 11

81% of consumers have used digital channels for loan applications

Statistic 12

69% of banking customers are more likely to switch to competitors offering better digital experiences

Statistic 13

69% of financial institutions have increased their cybersecurity spending due to digital transformation efforts

Statistic 14

65% of banks are investing in biometric authentication technologies

Statistic 15

77% of financial services firms see cybersecurity as a key barrier to digital transformation

Statistic 16

46% of financial institutions have increased focus on data privacy compliance due to digital transformation

Statistic 17

82% of financial institutions have accelerated their digital transformation initiatives due to the COVID-19 pandemic

Statistic 18

75% of banking CEOs consider digital transformation a top strategic priority

Statistic 19

60% of financial organizations have increased their investments in AI and machine learning

Statistic 20

54% of banks have adopted cloud solutions for their core banking systems

Statistic 21

80% of financial institutions plan to increase their AI investments over the next five years

Statistic 22

31% of finance executives see digital transformation as the most critical factor for future growth

Statistic 23

70% of financial brands have integrated real-time data analytics into their decision-making processes

Statistic 24

52% of fintech startups experienced accelerated growth during the pandemic

Statistic 25

58% of financial firms have adopted open banking APIs to enhance service delivery

Statistic 26

45% of financial services companies are adopting sustainable digital solutions to meet ESG goals

Statistic 27

66% of financial institutions utilize data visualization tools to improve data insights

Statistic 28

61% of financial companies are exploring or deploying quantum computing for advanced analytics

Statistic 29

73% of financial institutions track digital transformation progress via KPIs and dashboards

Statistic 30

44% of mortgage lenders have adopted digital self-service options for loan processing

Statistic 31

88% of finance professionals believe that data-driven decision-making significantly improves outcomes

Statistic 32

63% of financial institutions prioritize digital onboarding to reduce account opening times

Statistic 33

54% of financial firms have developed or are developing digital-only banking services

Statistic 34

85% of fintech companies plan to expand their digital offerings in the next year

Statistic 35

49% of banks have implemented or are planning to implement machine learning for credit scoring

Statistic 36

58% of financial institutions incorporate social media data into their risk assessment processes

Statistic 37

77% of financial services firms report improved compliance management through digital tools

Statistic 38

66% of banks have integrated predictive analytics into their risk management frameworks

Statistic 39

54% of financial institutions are investing in digital literacy training for their employees

Statistic 40

68% of financial firms see blockchain as essential for future transactions

Statistic 41

74% of financial organizations develop internal digital skills through training programs

Statistic 42

57% of financial firms are exploring AI-powered fraud detection systems

Statistic 43

78% of financial institutions see digital transformation as a way to improve product innovation

Statistic 44

42% of financial services companies report challenges in integrating legacy systems with new digital platforms

Statistic 45

53% of financial institutions plan to adopt or expand use of digital currencies and central bank digital currencies (CBDCs)

Statistic 46

65% of investment firms leverage digital solutions for portfolio management

Statistic 47

49% of financial institutions have developed digital channels for institutional clients

Statistic 48

71% of financial services firms have increased use of automated compliance reporting tools

Statistic 49

54% of finance professionals believe that digital transformation will significantly reduce manual errors

Statistic 50

63% of financial firms prioritize AI ethics and governance in their digital strategies

Statistic 51

50% of financial services companies report improved operational efficiency through digital transformation

Statistic 52

42% of financial institutions use blockchain technology for secure transactions

Statistic 53

72% of financial services firms have implemented robotic process automation (RPA)

Statistic 54

55% of financial firms report reduced costs since adopting digital technologies

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Key Highlights

82% of financial institutions have accelerated their digital transformation initiatives due to the COVID-19 pandemic
75% of banking CEOs consider digital transformation a top strategic priority
67% of customers prefer banking with institutions that offer seamless digital experiences
60% of financial organizations have increased their investments in AI and machine learning
50% of financial services companies report improved operational efficiency through digital transformation
42% of financial institutions use blockchain technology for secure transactions
78% of consumers are willing to use fintech apps for managing their finances
65% of financial companies prioritize customer experience improvement in digital transformation plans
54% of banks have adopted cloud solutions for their core banking systems
69% of financial institutions have increased their cybersecurity spending due to digital transformation efforts
72% of financial services firms have implemented robotic process automation (RPA)
55% of financial firms report reduced costs since adopting digital technologies
80% of financial institutions plan to increase their AI investments over the next five years

Amidst a rapidly evolving landscape, the finance industry is accelerating digital transformation at an unprecedented pace—driven by the pandemic, customer demand for seamless experiences, and strategic investments in AI, blockchain, and data analytics—redefining the future of banking and financial services.

Customer Engagement and Usage

67% of customers prefer banking with institutions that offer seamless digital experiences
78% of consumers are willing to use fintech apps for managing their finances
65% of financial companies prioritize customer experience improvement in digital transformation plans
48% of financial organizations estimate that their digital payments revenue has increased by more than 25% in the last year
60% of financial institutions believe that digital transformation enhances customer engagement
83% of banking customers use mobile banking apps
38% of financial institutions are experimenting with augmented reality for customer engagement
79% of financial services companies utilize customer data platforms to personalize marketing strategies
71% of financial organizations report increased customer retention due to digital solutions
59% of financial companies use chatbots to enhance customer support
81% of consumers have used digital channels for loan applications
69% of banking customers are more likely to switch to competitors offering better digital experiences

Customer Engagement and Usage Interpretation

With 83% of banking customers already embracing mobile apps and 69% willing to switch for better digital experiences, the financial industry’s digital transformation is no longer optional but a pivotal race to both meet and exceed consumer expectations—where those lagging behind risk losing their most valuable asset: customer loyalty.

Cybersecurity and Data Privacy

69% of financial institutions have increased their cybersecurity spending due to digital transformation efforts
65% of banks are investing in biometric authentication technologies
77% of financial services firms see cybersecurity as a key barrier to digital transformation
46% of financial institutions have increased focus on data privacy compliance due to digital transformation

Cybersecurity and Data Privacy Interpretation

As financial institutions race to digitize and innovate, over two-thirds ramp up cybersecurity budgets and nearly half tighten data privacy measures—proving that in finance’s digital age, safeguarding assets is just as vital as growing them.

Digital Transformation and Technology Adoption

82% of financial institutions have accelerated their digital transformation initiatives due to the COVID-19 pandemic
75% of banking CEOs consider digital transformation a top strategic priority
60% of financial organizations have increased their investments in AI and machine learning
54% of banks have adopted cloud solutions for their core banking systems
80% of financial institutions plan to increase their AI investments over the next five years
31% of finance executives see digital transformation as the most critical factor for future growth
70% of financial brands have integrated real-time data analytics into their decision-making processes
52% of fintech startups experienced accelerated growth during the pandemic
58% of financial firms have adopted open banking APIs to enhance service delivery
45% of financial services companies are adopting sustainable digital solutions to meet ESG goals
66% of financial institutions utilize data visualization tools to improve data insights
61% of financial companies are exploring or deploying quantum computing for advanced analytics
73% of financial institutions track digital transformation progress via KPIs and dashboards
44% of mortgage lenders have adopted digital self-service options for loan processing
88% of finance professionals believe that data-driven decision-making significantly improves outcomes
63% of financial institutions prioritize digital onboarding to reduce account opening times
54% of financial firms have developed or are developing digital-only banking services
85% of fintech companies plan to expand their digital offerings in the next year
49% of banks have implemented or are planning to implement machine learning for credit scoring
58% of financial institutions incorporate social media data into their risk assessment processes
77% of financial services firms report improved compliance management through digital tools
66% of banks have integrated predictive analytics into their risk management frameworks
54% of financial institutions are investing in digital literacy training for their employees
68% of financial firms see blockchain as essential for future transactions
74% of financial organizations develop internal digital skills through training programs
57% of financial firms are exploring AI-powered fraud detection systems
78% of financial institutions see digital transformation as a way to improve product innovation
42% of financial services companies report challenges in integrating legacy systems with new digital platforms
53% of financial institutions plan to adopt or expand use of digital currencies and central bank digital currencies (CBDCs)
65% of investment firms leverage digital solutions for portfolio management
49% of financial institutions have developed digital channels for institutional clients
71% of financial services firms have increased use of automated compliance reporting tools
54% of finance professionals believe that digital transformation will significantly reduce manual errors
63% of financial firms prioritize AI ethics and governance in their digital strategies

Digital Transformation and Technology Adoption Interpretation

Amidst a pandemic-driven digital surge where over 80% of financial institutions fast-tracked their efforts and nearly three-quarters of banking CEOs declare digital transformation a top priority, the industry is boldly wagering on AI, cloud, and real-time analytics—though not without navigating legacy system hurdles—to turn digital dollars into strategic gold.

Operational Efficiency and Cost Reduction

50% of financial services companies report improved operational efficiency through digital transformation
42% of financial institutions use blockchain technology for secure transactions
72% of financial services firms have implemented robotic process automation (RPA)
55% of financial firms report reduced costs since adopting digital technologies

Operational Efficiency and Cost Reduction Interpretation

These statistics reveal that the financial industry's digital revolution is not just a trend but a competitive necessity—boosting efficiency, bolstering security, cutting costs, and embracing automation to stay ahead in a rapidly evolving landscape.