GITNUXREPORT 2025

Digital Transformation In The Banking Industry Statistics

Banks prioritize digital transformation; enhances efficiency, security, customer experience.

Jannik Linder

Co-Founder of Gitnux, specialized in content and tech since 2016.

First published: April 29, 2025

Our Commitment to Accuracy

Rigorous fact-checking • Reputable sources • Regular updatesLearn more

Statistic 1

82% of banking customers prefer digital self-service options over branch visits

Statistic 2

65% of consumers say their banking experience has improved due to digital channels

Statistic 3

52% of banks are leveraging AI to enhance customer service

Statistic 4

68% of banking apps experience high user engagement, indicating effective digital customer experience

Statistic 5

AI-driven chatbots handle up to 70% of routine customer inquiries

Statistic 6

41% of banks see customer data analytics as essential for personalized services

Statistic 7

50% of banking infrastructure modernization initiatives are driven by the need for better customer experience

Statistic 8

65% of banking customers use online banking regularly

Statistic 9

45% of banks use data-driven personalization strategies to increase customer engagement

Statistic 10

55% of banks are investing in digital customer onboarding solutions

Statistic 11

45% of banking transactions now occur via mobile devices

Statistic 12

78% of transactions in retail banking are now digitized

Statistic 13

44% of consumers use digital wallets for banking transactions

Statistic 14

Digital payments account for over 60% of all banking transactions worldwide

Statistic 15

60% of banking institutions have increased their investment in digital transformation in 2023

Statistic 16

74% of banking institutions plan to expand their digital transformation initiatives in the next year

Statistic 17

85% of banking customers are willing to switch to a bank offering better digital services

Statistic 18

Digital-only banks account for 34% of new banking account openings

Statistic 19

77% of banking customers use multiple digital channels during their banking journey

Statistic 20

63% of banks report increased customer satisfaction after investing in digital transformation

Statistic 21

The global digital banking market is expected to reach $10.5 trillion by 2027

Statistic 22

80% of banking institutions expect digital transformation to significantly impact their product offerings

Statistic 23

70% of financial institutions see data analytics as vital to digital transformation success

Statistic 24

91% of banks regard digital transformation as necessary for future competitiveness

Statistic 25

65% of banks see their digital transformation efforts driving increased revenue

Statistic 26

36% of banks employ AI to analyze customer sentiment and feedback

Statistic 27

59% of consumers use online banking platforms to check account balances

Statistic 28

57% of retail banking respondents believe digital transformation has improved overall customer retention

Statistic 29

66% of banks have increased their investment in customer data analytics year-over-year

Statistic 30

70% of bank executives see digital transformation as critical for operational efficiency

Statistic 31

35% of banking processes are now fully automated through RPA (Robotic Process Automation)

Statistic 32

Digital onboarding reduces account opening time from days to minutes in most banks

Statistic 33

68% of banks are investing in IoT solutions to improve security and operational efficiency

Statistic 34

88% of banks are experimenting with digital-only channels to reduce operational costs

Statistic 35

62% of banking processes are now monitored through real-time analytics

Statistic 36

49% of banking workflows are now automated via AI and RPA

Statistic 37

55% of banking executives perceive cybersecurity as the biggest challenge in digital transformation

Statistic 38

Blockchain-based security solutions are being tested by 62% of banks

Statistic 39

Digital fraud losses in banking are projected to reach $11 billion globally in 2023

Statistic 40

54% of banking institutions have incorporated biometric authentication to enhance security

Statistic 41

89% of banking apps include features for managing fraud or suspicious activities

Statistic 42

34% of banking institutions are exploring the use of quantum computing for security solutions

Statistic 43

40% of banks have implemented AI for fraud detection

Statistic 44

63% of banks report improved fraud detection accuracy after digital transformation initiatives

Statistic 45

29% of retail banking customers have used biometric authentication

Statistic 46

80% of banking CIOs prioritize investments in cybersecurity due to digital transformation growth

Statistic 47

78% of banking transactions are now authorized via biometric authentication

Statistic 48

34% of banks are piloting quantum encryption to boost transaction security

Statistic 49

90% of banks plan to invest in blockchain technology by 2025

Statistic 50

Fintech partnerships increased by 29% in the banking sector in 2023

Statistic 51

85% of banks have adopted cloud solutions to enhance agility and scalability

Statistic 52

73% of banks are implementing machine learning algorithms for credit risk assessment

Statistic 53

54% of small and medium banks plan to adopt blockchain technology within the next two years

Statistic 54

48% of banking sectors have adopted machine-readable data standards to facilitate digital processes

Statistic 55

85% of banking institutions have launched initiatives around regulatory technology (RegTech) to ensure compliance

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Key Highlights

82% of banking customers prefer digital self-service options over branch visits
60% of banking institutions have increased their investment in digital transformation in 2023
45% of banking transactions now occur via mobile devices
70% of bank executives see digital transformation as critical for operational efficiency
65% of consumers say their banking experience has improved due to digital channels
52% of banks are leveraging AI to enhance customer service
74% of banking institutions plan to expand their digital transformation initiatives in the next year
85% of banking customers are willing to switch to a bank offering better digital services
55% of banking executives perceive cybersecurity as the biggest challenge in digital transformation
78% of transactions in retail banking are now digitized
90% of banks plan to invest in blockchain technology by 2025
Digital-only banks account for 34% of new banking account openings
68% of banking apps experience high user engagement, indicating effective digital customer experience

With over 82% of banking customers now preferring digital self-service options and 70% of transactions occurring via mobile devices, the banking industry is undergoing a seismic digital transformation that is reshaping customer experiences and operational efficiencies at an unprecedented pace.

Customer Experience

82% of banking customers prefer digital self-service options over branch visits
65% of consumers say their banking experience has improved due to digital channels
52% of banks are leveraging AI to enhance customer service
68% of banking apps experience high user engagement, indicating effective digital customer experience
AI-driven chatbots handle up to 70% of routine customer inquiries
41% of banks see customer data analytics as essential for personalized services
50% of banking infrastructure modernization initiatives are driven by the need for better customer experience
65% of banking customers use online banking regularly
45% of banks use data-driven personalization strategies to increase customer engagement
55% of banks are investing in digital customer onboarding solutions

Customer Experience Interpretation

As banking swiftly morphs into a digitally dominated arena—with 82% of customers favoring self-service, over half leveraging AI and data analytics, and nearly half prioritizing modernization—it's clear that in this high-tech era, banks focusing on seamless digital experiences are not just keeping up but are rewriting the rules of customer engagement.

Digital Payments and Financial Products

45% of banking transactions now occur via mobile devices
78% of transactions in retail banking are now digitized
44% of consumers use digital wallets for banking transactions
Digital payments account for over 60% of all banking transactions worldwide

Digital Payments and Financial Products Interpretation

With over 60% of banking transactions now digital, it's clear that consumers are swiftly steering their finances into the palm of their hands—and the banking industry must adapt or risk being left behind in the digital dust.

Digital Transformation and Customer Experience

60% of banking institutions have increased their investment in digital transformation in 2023
74% of banking institutions plan to expand their digital transformation initiatives in the next year
85% of banking customers are willing to switch to a bank offering better digital services
Digital-only banks account for 34% of new banking account openings
77% of banking customers use multiple digital channels during their banking journey
63% of banks report increased customer satisfaction after investing in digital transformation
The global digital banking market is expected to reach $10.5 trillion by 2027
80% of banking institutions expect digital transformation to significantly impact their product offerings
70% of financial institutions see data analytics as vital to digital transformation success
91% of banks regard digital transformation as necessary for future competitiveness
65% of banks see their digital transformation efforts driving increased revenue
36% of banks employ AI to analyze customer sentiment and feedback
59% of consumers use online banking platforms to check account balances
57% of retail banking respondents believe digital transformation has improved overall customer retention
66% of banks have increased their investment in customer data analytics year-over-year

Digital Transformation and Customer Experience Interpretation

As the digital tide sweeps through banking—with 60% boosting investments, 85% planning further expansion, and 91% deeming it essential—it's clear that banks embracing innovation and data-driven strategies not only better serve the 85% of customers eager for digital ease but are also positioning themselves to tap into a $10.5 trillion future market, proving that in modern banking, going digital isn't just optional—it's the currency of survival.

Operational Efficiency and Process Automation

70% of bank executives see digital transformation as critical for operational efficiency
35% of banking processes are now fully automated through RPA (Robotic Process Automation)
Digital onboarding reduces account opening time from days to minutes in most banks
68% of banks are investing in IoT solutions to improve security and operational efficiency
88% of banks are experimenting with digital-only channels to reduce operational costs
62% of banking processes are now monitored through real-time analytics
49% of banking workflows are now automated via AI and RPA

Operational Efficiency and Process Automation Interpretation

With nearly all banks embracing digital tools—from automation and AI to IoT and real-time analytics—it's clear that the industry is swiftly transforming from cliff-climbing traditionalists into sleek, tech-powered speedsters racing toward efficiency, security, and cost-cutting brilliance.

Security and Fraud Prevention

55% of banking executives perceive cybersecurity as the biggest challenge in digital transformation
Blockchain-based security solutions are being tested by 62% of banks
Digital fraud losses in banking are projected to reach $11 billion globally in 2023
54% of banking institutions have incorporated biometric authentication to enhance security
89% of banking apps include features for managing fraud or suspicious activities
34% of banking institutions are exploring the use of quantum computing for security solutions
40% of banks have implemented AI for fraud detection
63% of banks report improved fraud detection accuracy after digital transformation initiatives
29% of retail banking customers have used biometric authentication
80% of banking CIOs prioritize investments in cybersecurity due to digital transformation growth
78% of banking transactions are now authorized via biometric authentication
34% of banks are piloting quantum encryption to boost transaction security

Security and Fraud Prevention Interpretation

As banks race to outwit cybercriminals through biometric auth, AI, and quantum tech, cybersecurity remains the Everest of digital transformation, with over half of banking executives racing uphill to safeguard a trillion-dollar trust.

Technology Adoption and Innovation

90% of banks plan to invest in blockchain technology by 2025
Fintech partnerships increased by 29% in the banking sector in 2023
85% of banks have adopted cloud solutions to enhance agility and scalability
73% of banks are implementing machine learning algorithms for credit risk assessment
54% of small and medium banks plan to adopt blockchain technology within the next two years
48% of banking sectors have adopted machine-readable data standards to facilitate digital processes
85% of banking institutions have launched initiatives around regulatory technology (RegTech) to ensure compliance

Technology Adoption and Innovation Interpretation

With 90% of banks racing toward blockchain by 2025, 85% adopting cloud and RegTech, and nearly three-quarters embracing machine learning for credit risk, the banking industry is clearly transforming into a high-tech, compliance-savvy landscape—proof that in this digital age, staying still is the biggest risk of all.