GITNUXREPORT 2025

Digital Transformation In The Automotive Aftermarket Industry Statistics

Most automotive companies embrace digital tools to boost growth, efficiency, and customer experience.

Jannik Linder

Co-Founder of Gitnux, specialized in content and tech since 2016.

First published: April 29, 2025

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Statistic 1

72% of consumers prefer to research vehicle repairs online before visiting a mechanic

Statistic 2

43% of automotive consumers research parts online before purchase

Statistic 3

69% of auto parts buyers prefer online shopping for convenience

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67% of consumers trust online reviews for automotive repair services

Statistic 5

59% of customers prefer ordering auto parts online via mobile devices

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78% of automotive aftermarket companies believe digital transformation is critical for future growth

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65% of automotive retailers have adopted online sales platforms

Statistic 8

The global automotive aftermarket digital services market is projected to reach $186 billion by 2025

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60% of automotive aftersales companies plan to increase their investment in digital tools in the next two years

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82% of automotive parts retailers use some form of digital inventory management system

Statistic 11

55% of the automotive aftermarket industry reports that their customer service is enhanced through digital channels

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Mobile apps are used by 68% of automotive repair shops to schedule appointments

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50% of automotive aftermarket companies have integrated CRM systems with their digital platforms

Statistic 14

Digital marketing spend in the automotive aftermarket sector increased by 30% in 2023

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40% of automotive repair shops use digital lead generation tools

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78% of automotive aftermarket companies are investing in cybersecurity measures for their digital assets

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65% of automotive aftermarket companies see digital transformation as a means to improve operational efficiency

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54% of automotive aftermarket businesses have implemented data analytics to optimize inventory

Statistic 19

The number of connected cars on the road has exceeded 350 million worldwide as of 2023

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80% of automotive parts brands are exploring or utilizing digital twins for product development

Statistic 21

71% of automotive aftermarket companies plan to implement AI-driven customer service chatbots

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55% of technicians now use digital tools for diagnostics, pointing to increased reliance on technology in repairs

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49% of automotive service centers have adopted digital inspection software

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62% of automotive aftermarket companies see digitalization as a key driver for international expansion

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The adoption rate of ecommerce platforms by automotive parts suppliers reached 70% in 2023

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The global automotive aftermarket digital parts marketplace is expected to grow at a CAGR of 12% between 2023 and 2028

Statistic 27

The use of AI-powered diagnostics in the automotive aftermarket has increased by 45% over the last three years

Statistic 28

Use of augmented reality tools for vehicle repairs increased by 22% in 2023

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Key Highlights

78% of automotive aftermarket companies believe digital transformation is critical for future growth
65% of automotive retailers have adopted online sales platforms
The global automotive aftermarket digital services market is projected to reach $186 billion by 2025
72% of consumers prefer to research vehicle repairs online before visiting a mechanic
60% of automotive aftersales companies plan to increase their investment in digital tools in the next two years
82% of automotive parts retailers use some form of digital inventory management system
The use of AI-powered diagnostics in the automotive aftermarket has increased by 45% over the last three years
55% of the automotive aftermarket industry reports that their customer service is enhanced through digital channels
Mobile apps are used by 68% of automotive repair shops to schedule appointments
50% of automotive aftermarket companies have integrated CRM systems with their digital platforms
Digital marketing spend in the automotive aftermarket sector increased by 30% in 2023
43% of automotive consumers research parts online before purchase
40% of automotive repair shops use digital lead generation tools

Amid a rapidly evolving landscape, the automotive aftermarket industry is steering into a digital revolution, with over 78% of companies viewing transformation as vital for future growth and the global market projected to hit $186 billion by 2025.

Consumer Behavior and Preferences

72% of consumers prefer to research vehicle repairs online before visiting a mechanic
43% of automotive consumers research parts online before purchase
69% of auto parts buyers prefer online shopping for convenience
67% of consumers trust online reviews for automotive repair services
59% of customers prefer ordering auto parts online via mobile devices

Consumer Behavior and Preferences Interpretation

As the automotive aftermarket speeds into the digital era, consumers’ growing reliance on online research, reviews, and mobile shopping underscores the industry’s urgent need to accelerate its digital transformation or risk leaving customers in the rearview mirror.

Digital Adoption and Technology Integration

78% of automotive aftermarket companies believe digital transformation is critical for future growth
65% of automotive retailers have adopted online sales platforms
The global automotive aftermarket digital services market is projected to reach $186 billion by 2025
60% of automotive aftersales companies plan to increase their investment in digital tools in the next two years
82% of automotive parts retailers use some form of digital inventory management system
55% of the automotive aftermarket industry reports that their customer service is enhanced through digital channels
Mobile apps are used by 68% of automotive repair shops to schedule appointments
50% of automotive aftermarket companies have integrated CRM systems with their digital platforms
Digital marketing spend in the automotive aftermarket sector increased by 30% in 2023
40% of automotive repair shops use digital lead generation tools
78% of automotive aftermarket companies are investing in cybersecurity measures for their digital assets
65% of automotive aftermarket companies see digital transformation as a means to improve operational efficiency
54% of automotive aftermarket businesses have implemented data analytics to optimize inventory
The number of connected cars on the road has exceeded 350 million worldwide as of 2023
80% of automotive parts brands are exploring or utilizing digital twins for product development
71% of automotive aftermarket companies plan to implement AI-driven customer service chatbots
55% of technicians now use digital tools for diagnostics, pointing to increased reliance on technology in repairs
49% of automotive service centers have adopted digital inspection software
62% of automotive aftermarket companies see digitalization as a key driver for international expansion

Digital Adoption and Technology Integration Interpretation

With nearly four out of five companies recognizing digital transformation as essential, the automotive aftermarket is racing down the information highway—embracing online sales, AI chatbots, and digital twins—transforming from greasy garages into high-tech hubs poised for a billion-dollar future.

E-commerce and Online Shopping Trends

The adoption rate of ecommerce platforms by automotive parts suppliers reached 70% in 2023
The global automotive aftermarket digital parts marketplace is expected to grow at a CAGR of 12% between 2023 and 2028

E-commerce and Online Shopping Trends Interpretation

With 70% of automotive parts suppliers embracing e-commerce in 2023 and a projected 12% CAGR in the digital marketplace through 2028, the automotive aftermarket is clearly shifting gears toward a high-tech highway, leaving traditional garage doors firmly closed behind.

Innovations and Emerging Technologies

The use of AI-powered diagnostics in the automotive aftermarket has increased by 45% over the last three years
Use of augmented reality tools for vehicle repairs increased by 22% in 2023

Innovations and Emerging Technologies Interpretation

The automotive aftermarket is accelerating into the future, with AI diagnostics revving up by 45% and augmented reality tools enhancing repairs by 22% in 2023—proving that even car repairs are now more high-tech than ever.