01 Industry overview
The technology insurance industry at a glance
Technology insurance is led by cyber coverage, with the global cyber-insurance market reaching nearly $15 billion in 2025 while demand, claims and protection gaps continued to expand.
- $15B[20]
- Global cyber premiums, 2025
- $9.46B[18]
- U.S. cyber premiums, 2025
- 5.84M[18]
- U.S. policies in force, 2025
- 30%[49]
- U.S. top-five market share, 2024
- Market size
- Global cyber-insurance premiums reached nearly $15 billion in 2025, according to Munich Re. In the United States, cyber direct written premiums reached approximately $9.46 billion in 2025, up 3.5% from 2024.[20][18]
- Forecast & CAGR
- The global technology errors-and-omissions insurance segment was valued at $574.0 million in 2025 and is forecast to reach $928.8 million by 2033, representing a 6.2% CAGR from 2026 to 2033. This is a narrower segment than the overall technology-insurance industry.[66]
- Market share & regions
- The United States accounted for approximately $9.46 billion of cyber direct written premiums in 2025, while global premiums were nearly $15 billion. Within the 2024 U.S. market, domestic surplus-lines insurers held 57%, domestic admitted insurers 25% and alien surplus-lines insurers 18%.[18][67]
- Segmentation
- Technology insurance is commonly segmented into cyber insurance, technology errors-and-omissions coverage, and related professional-liability or media risks. Within U.S. cyber insurance, 2024 premium was divided across primary, excess and endorsement policies; endorsement business was the most concentrated, with the largest writer holding 46% of premium and the top 10 holding 75%.[49]
- Key players & concentration
- The U.S. cyber market remains competitive: 218 insurers reported cyber premium in 2024, including 112 writing more than $1 million and 58 writing more than $5 million. The five largest insurers accounted for 30% of U.S. cyber premium, down from 32% in 2023.[49]
- Pricing
- U.S. cyber renewal pricing declined 5% on average in the fourth quarter of 2024, the first quarterly decrease after seven years of rising rates. NAIC reported that prices continued to decline in 2025 even as the U.S. market expanded and claims increased.[18]
- Trends, drivers & challenges
- Demand is being driven by ransomware, business interruption, third-party technology dependence and emerging AI-related threats. U.S. insurers reported 56,323 cyber claims in 2025, 20% more than in 2024, while the industry loss ratio increased to 53% from 48.7%.[18]
- Consumer behavior & competition
- Business adoption is rising but remains uneven: 34% of Canadian businesses reported cyber-risk insurance in 2025, up from 22% in 2023 and 16% in 2021. Munich Re’s 2026 global survey found that 89% of management-level respondents considered their organizations’ existing cyber protection inadequate, indicating substantial unmet demand.[68][20]
- M&A
- M&A activity is extending beyond insurers and brokers into cyber-risk data and analytics. In May 2026, Howden acquired the intellectual-property assets of Cybeta to improve cyber-risk underwriting, placement and claims analysis.[69]
- Regulation
- U.S. cyber insurance is regulated primarily through state insurance departments, which monitor insurer financial strength and market practices and review rates and policy language under state law. NAIC’s 2026 report highlights AI-enabled phishing, deepfakes and vulnerability discovery as emerging regulatory and underwriting concerns.[18]
- Latest news
- The latest NAIC market report, published in 2026, found that U.S. cyber direct written premiums reached approximately $9.46 billion in 2025, policies in force rose to 5.84 million and reported claims increased to 56,323. The report also identified a widening gap between rising cyber exposure and adequate insurance protection.[18]
Total cyber insurance policies in force (United States)
Total cyber insurance policies in force grew from 3.3M in 2019 to 4.4M in 2024.
02 Ranking
Top 10 Companies in the Technology Insurance Industry
The leading companies in the technology insurance industry, ranked on market impact, performance, momentum, innovation and brand popularity.
Updated November 9, 2026 · Next review December 9, 2026
Allianz and AXA are tied at the top of Gitnux's 2026 technology insurance ranking with an Overall score of 8.9 each.
Ranked by Overall score · How we score ↓
Editor's top 3 picks
Where to start, by need.
#1 Overall · Leader in cyber insurance underwriting
Allianz
DE
Ranked #1 · 8.9 · Cyber insurance underwriting
Why we picked it: It sells global commercial cyber insurance for business and organizational risks, with revenue growth at 5.2%.
Leader in cyber risk prevention services
Coalition
US
Ranked #3 · 8.8 · Cyber risk prevention services
Why we picked it: It operates as Allianz Commercial’s exclusive global cyber insurance partner starting in 2026.
Leader in cyber reinsurance
Munich Re
DE
Ranked #5 · 8.6 · Cyber reinsurance
Why we picked it: It expanded cyber coverage for small employers through HSB business, with revenue growth at -0.7%.
Pick 1 is the #1 company overall. Picks 2 and 3 are the highest-ranked companies in the top 5 that add a new segment.
Full ranking
| # | Company | Overall ↓ | Impact | Performance | Momentum | Innovation | Company snapshot |
|---|---|---|---|---|---|---|---|
| 1 | Allianz Cyber insurance underwriting · DE | 8.9 | 9.9 | 8.0 | 7.9 | 8.9 | |
Company snapshot · Allianz · Data as of November 9, 2026 Allianz Commercial offers cyber insurance for business and organizational risks.[70]
| |||||||
| 2 | AXA Cyber insurance underwriting · FR | 8.9 | 9.9 | 8.1 | 8.0 | 8.9 | |
Company snapshot · AXA · Data as of November 9, 2026 AXA XL lists cyber among its global commercial insurance lines.[71]
| |||||||
| 3 | Coalition Cyber risk prevention services · US | 8.8 | 7.3 | 9.4 | 9.9 | 9.9 | |
Company snapshot · Coalition · Data as of November 9, 2026 Coalition became Allianz Commercial's exclusive global cyber insurance partner in 2026.[70]
| |||||||
| 4 | Chubb Cyber insurance underwriting · CH | 8.7 | 8.8 | 8.2 | 8.7 | 8.0 | |
Company snapshot · Chubb · Data as of November 9, 2026 Largest US cyber insurer by 2025 direct premiums written.[46]
| |||||||
| 5 | Munich Re Cyber reinsurance · DE | 8.6 | 9.8 | 7.1 | 8.1 | 9.9 | |
Company snapshot · Munich Re · Data as of November 9, 2026 Munich Re's HSB business expanded cyber coverage for small employers.[20]
| |||||||
| 6 | Arch Capital Group Cyber insurance and specialty underwriting · BM | 8.5 | 7.6 | 9.3 | 9.3 | 8.0 | |
Company snapshot · Arch Capital Group · Data as of November 9, 2026 Arch ranked eighth among US cyber insurance writers in 2025.[46]
| |||||||
| 7 | Travelers US commercial cyber insurance · US | 8.3 | 7.8 | 8.0 | 7.9 | 8.9 | |
Company snapshot · Travelers · Data as of November 9, 2026 Travelers ranked third among US cyber insurance writers in 2025.[46]
| |||||||
| 8 | Beazley Specialist cyber and technology insurance · GB | 8.3 | 8.5 | 8.6 | 8.0 | 8.9 | |
Company snapshot · Beazley · Data as of November 9, 2026 Beazley offers end-to-end cyber and technology coverage globally.[72]
| |||||||
| 9 | Berkshire Hathaway Commercial cyber insurance through insurance operations · US | 8.0 | 7.6 | 9.9 | 7.0 | 7.0 | |
Company snapshot · Berkshire Hathaway · Data as of November 9, 2026 Berkshire Hathaway ranked ninth among US cyber insurance writers in 2025.[46]
| |||||||
| 10 | American International Group Global cyber and technology E&O insurance · US | 8.0 | 8.4 | 7.0 | 7.3 | 8.0 | |
Company snapshot · American International Group · Data as of November 9, 2026 AIG ranked seventh among US cyber insurance writers in 2025.[46]
| |||||||
How we score
- Impact (30%): scale and weight in the market (revenue, market share, employees, market position).
- Performance (20%): recent revenue growth and operating margin; an analyst assessment where a company does not publish them.
- Momentum (20%): growth trajectory and future potential.
- Innovation (15%): R&D intensity and how technologically advanced the company is.
Popularity (brand search demand, 15%) counts toward Overall but is not published as a column. Overall leaves out what is not known.
Scale Scores are shown on a 7–10 scale with one decimal; bars start at 7.0.
Cadence Recalculated when new figures are published; next review December 9, 2026.
Independence. Rankings are editorially independent. Scores, ranks, picks and the verdict follow the method above; no company can pay to change them.
Cite this ranking
APA
Daniel Varga. (2026, February 13). Top 10 companies in the technology insurance industry. In Technology Insurance Industry Statistics. Gitnux. https://gitnux.org/technology-insurance-industry-statistics/#top-companies
03 Trends & forecasts
Top 10 Technology Insurance Industry Trends & Forecasts 2027
What is changing in the technology insurance industry, with the evidence behind each trend and a forecast for 2027.
Forecasts were generated by an AI model from the cited evidence. They are estimates, not guarantees.
01Cyber demand expands despite protection gaps
High confidenceU.S. cyber direct written premiums reached approximately $9.46 billion in 2025, up 3.5% from 2024, while domestic insurers reported 5.84 million policies in force, a 33% increase. Munich Re found that 89% of management-level respondents in 2026 considered their organization’s existing cyber protection inadequate.[18][20]
Forecast 2027: In 2027, global and U.S. cyber premiums should continue growing at a mid-single-digit rate as more businesses convert recognized exposure into purchased coverage. Growth is likely to be strongest among mid-sized firms and organizations with material cloud or technology dependence.
02Claims frequency continues rising
High confidenceU.S. insurers reported 56,323 cyber claims in 2025, 20% more than in 2024. The industry loss ratio also rose from 48.7% to 53%, indicating that claims are increasing faster than premium growth.[18]
Forecast 2027: In 2027, claim counts should rise again as attack volumes, interconnected systems and reporting practices expand. Loss performance will remain a central constraint on underwriting growth, especially for large accounts.
03Ransomware remains a core loss driver
High confidenceThe FBI’s 2025 Internet Crime Report recorded more than 3,600 ransomware complaints with reported losses exceeding $32 million, while identifying 63 new ransomware variants during the year. NAIC also identifies ransomware as a continuing influence on cyber premiums, claims and coverage terms.[73][18]
Forecast 2027: In 2027, ransomware will remain a standard underwriting scenario rather than an exceptional event. Insurers are likely to maintain strong requirements for multifactor authentication, privileged-access controls, tested backups and incident-response planning.
04AI risks create new coverage demand
High confidenceMunich Re’s 2026 survey found that 57% of respondents already use AI in business operations and 63% are interested in buying insurance covering AI risks. NAIC identifies AI-enabled phishing, deepfakes and vulnerability discovery as emerging cyber-insurance concerns.[20][18]
Forecast 2027: By 2027, AI-related coverage will increasingly appear through endorsements, sublimits and tailored technology E&O products rather than fully standardized standalone policies. Demand will focus on data leakage, model errors, intellectual-property disputes, fraud and operational failure.
05Cloud and vendor accumulation gains focus
High confidenceMunich Re reports that 98% of surveyed organizations rely on cloud services. NAIC highlights cloud outages and third-party vendor dependencies as risks that can generate correlated claims across many policyholders.[20][18]
Forecast 2027: In 2027, insurers will place greater emphasis on concentration analysis for cloud providers, software platforms and managed-service vendors. Aggregate limits, systemic-event exclusions and scenario-based accumulation modeling should become more common in large-account placements.
06Cyber pricing approaches a floor
Medium confidenceAon reported that average global client premium changes remained broadly flat through year-end 2025, with quarterly primary pricing ranging from a 4% decrease to a 1% increase. DUAL described the U.S. market in 2026 as moving from softening toward stabilization, with rate reductions decelerating to low single digits.[49]
Forecast 2027: In 2027, average cyber renewal pricing is likely to be roughly flat to modestly lower for well-controlled risks, while accounts with poor security or adverse claims experience may see increases, higher retentions or narrower terms.
07Loss-cost pressure limits margin recovery
High confidenceThe NAIC reported that the U.S. cyber industry loss ratio increased to 53% in 2025 from 48.7% in 2024, even as prices continued to decline. DUAL separately described 2025 loss performance as reinforcing the need for stabilization and noted compressed underwriting margins.[18]
Forecast 2027: In 2027, insurers will prioritize technical profitability over premium volume. Underwriting actions should include tighter attachment points, more differentiated pricing by control quality and increased use of reinsurance or portfolio limits for systemic exposures.
08Technology E&O grows beyond cyber
Medium confidenceThe global technology errors-and-omissions market was estimated at $574.0 million in 2025 and is forecast to reach $928.8 million by 2033, implying a 6.2% CAGR from 2026 to 2033. The segment covers exposures involving IT services, cloud and SaaS providers, fintech platforms and healthcare technology.[66]
Forecast 2027: In 2027, technology E&O should expand steadily as software, cloud and managed-service companies seek protection for service failure, professional mistakes and contractual liability. Cyber-integrated E&O products will gain share where buyers want one technology-risk program.
09Small-business adoption remains uneven
Medium confidenceStatistics Canada reported that 22% of Canadian businesses had cyber-risk insurance in 2023, up from 16% in 2021. The overview indicates that the proportion reached 34% in 2025, showing faster adoption but a continuing majority without coverage.[68]
Forecast 2027: In 2027, SME penetration should continue rising, but affordability, limited cyber expertise and difficulty completing underwriting questionnaires will keep adoption below large-enterprise levels. Simplified products distributed through brokers, platforms and managed-service providers should capture much of the growth.
10Competition remains broad and fragmented
High confidenceAon counted 218 insurers writing U.S. cyber premium in 2024, including 112 writing more than $1 million and 58 writing more than $5 million. The top five accounted for 30% of the market, down from 32% in 2023.[49]
Forecast 2027: In 2027, the U.S. market should remain competitive, with established carriers, specialty insurers, MGAs and technology-led underwriters competing for profitable segments. Consolidation may occur in analytics and distribution without materially eliminating carrier choice.
04 Statistics
Technology & Innovation
InsurTech funding leaned to AI: 34.6% of global InsurTech deals were AI-centered in 2024, and $3.3 billion was raised across 33 deals in Q4 2024. Automation adoption also grew via straight-through processing plans.
AI in the technology insurance industry
- Six of the ten largest InsurTech funding rounds in 2024 went to AI-centered companies.[1]
- $370.76 million was raised by AI-centered InsurTech companies across 33 deals in the fourth quarter of 2024.[1]
- 34.6% of global InsurTech deals were AI-centered in 2024.[1]
- 42.3% of InsurTech deals were AI-centered in the fourth quarter of 2024.[1]
- $3.3 billion was invested in AI-focused InsurTech companies across almost 230 deals globally in 2025.[1]
- Two-thirds of global InsurTech funding went to AI-focused companies in 2025.[1]
Automation in the technology insurance industry
- 14% of insurers currently use straight-through processing in claims workflows, while 36% plan to introduce it, according to a 2026 survey.[2]
- 92% of financial-services companies reported profits from AI use in 2026, supporting automation across insurance operations.[3]
- 73% of insurance CEOs identified AI as their top investment priority in 2026, including applications in underwriting, claims, onboarding and customer service.[3]
- 45 venture investments in technology firms were made by reinsurance and insurance companies in the fourth quarter of 2024, supporting operational automation.[4]
Digital Transformation in the insurance sector (sector benchmark)
- 25% of the world’s 210 largest insurers had fully digitalized their value chain in ACORD’s 2025 study, while 46% were still investing in digitalization without completing the transformation.[5]
- 13% of UK insurance professionals surveyed said their operations were fully digitized, while 79% considered digital transformation important or extremely important for competitiveness.[6]
- 46% of global insurers were classified as having digital aspirations in ACORD’s 2025 maturity study, meaning they had explicit digitalization investment but remained on the transformation journey.[5]
- 45% of surveyed global insurance companies identified legacy technology systems and infrastructure as their biggest barrier to adopting digital tools and new ways of working.[7]
Technology Adoption in the insurance sector (sector benchmark)
- 65% of European insurance undertakings surveyed by EIOPA were already actively using generative AI in 2025, with another 23% planning adoption.[8]
- 76% of US insurance executives surveyed by Deloitte had implemented generative AI in at least one business function in 2024, including 82% of life-and-annuity insurers and 70% of property-and-casualty insurers.[9]
- 95% of UK insurance firms responding to the Bank of England’s 2024 survey were already using artificial intelligence, the highest adoption rate among surveyed financial-services sectors.[10]
- 78% of global property-and-casualty insurers surveyed by Bain were using generative AI in some capacity in 2025, but only 4% had scaled it across their organizations.[4]
Cloud Computing in the insurance sector (sector benchmark)
- 94% of Insurance Ireland CEOs surveyed said their companies currently adopted cloud technology in 2025, making it the most widely adopted innovative technology in the survey.[11]
- Cloud computing and data-science techniques were described as well embedded across many Irish insurance companies in a 2025 CEO survey covering 37 respondents.[11]
- Gartner reported in 2024 that industry cloud platforms were highly valued by insurance respondents to its Cloud End-User Behavior Survey, indicating strong interest in sector-specific cloud environments.[12]
- 78% of Insurance Ireland CEOs surveyed planned future use of cloud technology in 2025, despite already reporting 94% current adoption.[11]
Big Data in the insurance sector (sector benchmark)
- 65% of European insurance undertakings surveyed by EIOPA used generative AI in 2025, with reported applications spanning customer service, claims management, sales and distribution, and data analysis.[8]
- 50% of European non-life insurers and 24% of life insurers reported using artificial intelligence in their operations in EIOPA’s 2023 digitalization survey.[8]
- 75% of Insurance Ireland CEOs surveyed said their companies currently adopted data science or analytics in 2025, making it the second-most adopted innovative technology in the survey.[11]
- 64% of reported generative-AI use cases among European insurers were for internal back-office applications in EIOPA’s 2025 survey, compared with 36% for customer-facing applications.[8]
IoT in the insurance sector (sector benchmark)
- 13% of Insurance Ireland CEOs surveyed said their companies currently adopted Internet of Things technology in 2025.[11]
- 13% of Insurance Ireland CEOs reported current IoT adoption in 2025, compared with 94% for cloud technology and 75% for data science or analytics.[11]
- 19% of Insurance Ireland CEOs surveyed planned future Internet of Things adoption in 2025, up from 13% reporting current adoption.[11]
- 19% of Insurance Ireland CEOs reported planned IoT adoption in 2025, compared with 54% planning machine learning and predictive modelling and 86% planning artificial intelligence.[11]
05 Statistics
Data & Analytics
Data access and quality constrain analytics uptake. In 2024, 42% of property-and-casualty insurers reported data-quality, data-accessibility, or IT-support problems as significant barriers to analytics adoption.
Data analytics in the technology insurance industry
- 42% of property-and-casualty insurers reported data-quality, data-accessibility or information-technology-support problems as significant barriers to analytics adoption in the United States and Canada in 2024.[2]
- 80% of insurers had established that their head of artificial intelligence would report directly to the chief technology, information or data officer in EY’s survey.[13]
Data Quality in the insurance sector (sector benchmark)
- 71% of UK insurers and brokers reported duplicate data as a data challenge in 2025.[14]
- 45% of insurers globally cited receiving relevant asset data within required timeframes as an operational challenge in 2024.[15]
- 39% of insurers globally cited asset data management as an operational challenge in 2024.[15]
- 61% of insurance respondents globally identified internal data quality as their biggest challenge in fraud response in 2024.[16]
- 63% of UK insurers and brokers reported distrust in data as a data challenge in 2025.[14]
- 53% of insurance respondents globally identified access to external data as a fraud-response challenge in 2024.[16]
Data Governance in the insurance sector (sector benchmark)
- 55% of insurance executives said data security and privacy were a focus of their data strategy in 2026.[17]
- 17% of UK insurers and brokers had a unified data platform supporting integrations from multiple data sources in 2025.[14]
- 48% of insurance executives said risk management and compliance were a focus of their data strategy in 2026.[17]
- 65% of insurance executives said data governance was a focus of their data strategy in 2026.[17]
- 67% of UK insurers and brokers followed manual processes for customer financial-crime risk assessments in 2025.[14]
KPIs in the technology insurance industry
- 53% was the industry-wide cyber-insurance loss ratio in 2025, up from 48.7% in the prior year, according to the 2026 U.S. market report.[18]
- 32% of 302 insurers were piloting artificial intelligence in specific claims functions in 2026.[19]
- 33% of 302 insurers had deployed artificial intelligence at scale or end-to-end in claims operations in 2026.[19]
- 35% of 302 insurers were in pre-production for artificial intelligence in claims, including early planning or no active exploration, in 2026.[19]
06 Statistics
Strategy & Growth
Cyber premium volume stays high in the dataset: $16 billion-plus was reported by Munich Re for 2025. Coalition reported a 50% reduction in mean time to respond using managed detection and response.
Growth in the technology insurance industry
- $16 billion-plus was the global cyber-insurance premium volume reported by Munich Re for 2025.[20]
- $28 billion was Munich Re’s projected global cyber-insurance premium volume for 2030.[20]
- $891.7 million was Beazley’s net cyber-risks insurance written premium in 2025.[21]
- $1.276 billion was Beazley’s cyber-risks insurance written premium in 2024.[22]
- 10% or more was Munich Re’s expected average annual growth rate for global cyber-insurance premiums through 2030 in its 2025 outlook.[20]
- $31 billion was Munich Re’s estimated global cyber-insurance gross written premium for 2030.[20]
Differentiation in the technology insurance industry
- 50% was Coalition’s reported reduction in mean time to respond associated with managed detection and response.[23]
- 75.6% was Beazley’s 2025 discounted combined ratio for its cyber-risks business.[21]
- 200 specialists were dedicated exclusively to cyber insurance at Munich Re in 2025.[20]
- 12.5% was the maximum premium credit Coalition offered customers using its managed-detection-and-response solution.[23]
Mergers and acquisitions in the technology insurance industry
- $575 million was the reported value of Munich Re’s agreed acquisition of At-Bay in 2026.[20]
- 2024 was the year Travelers completed its acquisition of cyber-insurance managing general underwriter Corvus Insurance.[2]
- $60 million was Zurich Insurance Group’s investment in Cowbell Cyber in 2024.[24]
- $435 million was the announced purchase price for Travelers’ acquisition of Corvus Insurance.[25]
Strategic partnerships in the technology insurance industry
- 2024 was the year Coalition expanded its Japanese capacity partnership with Mitsui Sumitomo Insurance.[23]
- 2017 was the year At-Bay was founded before becoming a strategic Munich Re acquisition target.[20]
- 2026 marked the agreement making Coalition Allianz Commercial’s exclusive global commercial cyber-insurance partner.[23]
- 2021 was the year Coalition announced its long-term cyber-program partnership with Swiss Re Corporate Solutions.[23]
- 2024 was the start year for Coalition’s multi-year cyber-capacity agreement with Aspen in the United States.[23]
- €17.3 billion was Allianz Commercial’s global gross premium in 2025, providing scale for its Coalition cyber-insurance partnership.[23]
07 Statistics
People & Workforce
Insurers report ongoing AI skills building, with 54% of insurance CEOs planning to hire talent with AI and technology skills in 2025. A reported obstacle remains a lack of in-house AI expertise, cited by 32% of firms.
Hiring in the technology insurance industry
- 600 new employees are planned for AIG’s Atlanta innovation hub over five years, announced in 2024.[26]
- 54% of insurance CEOs planned to hire new talent with AI and technology skills in 2025.[27]
- 41% of insurance firms planned to recruit employees with AI proficiency in a 2025 readiness survey.[28]
- 32% of insurance firms identified a lack of in-house AI expertise as a significant obstacle in 2025.[28]
Remote Work in the insurance sector (sector benchmark)
- Across North American insurance and actuarial professionals, 89% said in 2025 they had the option to work remotely.[29]
- Across U.S. finance and insurance employees, 30% worked fully from home during the December 2024–March 2025 survey period.[30]
- Across U.S. insurance companies, 22% said in 2025 that most of their staff worked fully remotely.[31]
- Across U.S. finance and insurance workers, 13.4% reported remote work in the Chicago Fed survey covering July 2021 through March 2024.[32]
Hybrid Work in the insurance sector (sector benchmark)
- Across 116 UK insurance companies, 19% expected their hybrid-working policy to become more restrictive in 2025.[33]
- Across U.S. finance and insurance workers, 28.7% were in hybrid work environments as of September 2024.[34]
- Across U.S. finance and insurance employees, 38% worked in hybrid arrangements during the December 2024–March 2025 survey period.[30]
- Among finance, insurance and real-estate employers in the United States, 55.8% were classified as fully hybrid in the 2024 NACE employer survey.[35]
Upskilling in the technology insurance industry
- 54% of insurance CEOs planned to upskill employees to support digital transformation and AI implementation in 2025.[27]
- 73% of insurance CEOs identified employee readiness and skill development as priorities for AI implementation in 2025.[27]
- Nearly 50% of insurance firms were upskilling existing staff to address AI expertise gaps in 2025.[28]
Employee Engagement in the insurance sector (sector benchmark)
- Across U.S. employees, 33% were engaged in their work and workplace in 2023, an economy-wide benchmark relevant where insurance-specific engagement data are limited.[36]
- Among U.S. employees surveyed by Gallup, 16% were actively disengaged in 2023, providing an economy-wide benchmark for insurance employers.[36]
- Among workers newly hired into property and casualty insurance during the previous five years, about one-third valued engaging and interesting work in a 2025 poll.[34]
- Across insurance employees surveyed by APQC in the first half of 2024, employee experience priorities and engagement gaps were measured across insurance organizations.[37]
DEI in the technology insurance industry
- 91% of Insurance Ireland and Deloitte survey respondents said DEI was a board and executive agenda item in 2024.[38]
- 50% of Insurance Ireland and Deloitte survey respondents had a full-time or part-time DEI resource in 2024.[38]
- 12% of leaders in the Lloyd’s market were ethnically diverse in 2025, up 3 percentage points from the prior return.[39]
- 44% of the Lloyd’s market workforce were women in 2025.[39]
- 14% of the Lloyd’s market workforce identified as ethnically diverse in 2025, up 1 percentage point from the prior return.[39]
Change Management in the insurance sector (sector benchmark)
- Across 53 insurance transformation leaders, 44% placed their organizations in the top quartile for AI transformation in 2026.[17]
- Across 200 global insurance executives, 73% planned to change their core insurance management technology within three years in 2025.[40]
- Across property and casualty insurers, 28% of AI investment went to change management, including employee and leadership training, in 2026.[41]
- Across 200 global insurance executives, 45% identified legacy technology as a major barrier to adopting digital tools and new ways of working in 2024.[7]
- Among global insurance chief risk officers, 75% reported increased involvement in major enterprise-wide change initiatives in 2025.[42]
08 Statistics
Customer & Sales
Buyers weigh speed and experience as differentiators: 89% said they would switch to a competitor that responded faster in 2026. Some still can’t reliably distinguish AI from a person, reported as 59%.
Customer experience in the technology insurance industry
- 54% of U.S. insurance buyers said artificial intelligence improved their experience in 2026.[43]
- 15% of U.S. insurance consumers preferred a fully self-service, digital-only experience in 2025.[44]
- 44% of U.S. insurance consumers preferred calling when they had a problem and needed help during an insurance purchase in 2026.[43]
- 48% of U.S. insurance consumers preferred a digital-first insurance experience with the option to speak to someone in 2025.[44]
- 59% of U.S. insurance consumers said they could not reliably tell whether they were interacting with artificial intelligence or a person in 2026.[43]
Customer retention in the technology insurance industry
- 64% of U.S. insurance consumers said they would consider switching insurers for a better digital experience in 2025.[44]
- 16% of U.S. small-commercial insurance customers identified good service experience as the main reason for retaining their insurer in 2025.[45]
- 89% of U.S. insurance buyers said they would switch to a competitor that responded faster in 2026.[43]
- 37% of U.S. insurance consumers still felt that brands using artificial intelligence valued them less in 2026.[43]
Customer acquisition in the technology insurance industry
- 39% of U.S. insurance customers considered purchasing a policy when price-comparison tools were available in 2026.[45]
- 21% of U.S. insurance customers considered purchasing a policy when no price-comparison tools were available in 2026.[45]
- 77% of U.S. insurance agents presented personal cyber insurance to clients at least once during the month surveyed in 2025.[46]
- 47% of new U.S. auto and home insurance policies were purchased through digital channels in 2026.[45]
Customer loyalty in the technology insurance industry
Lead generation in the technology insurance industry
- 53% of insurance companies reported that outbound call volumes had increased compared with the previous year in 2023.[47]
- 89% of U.S. insurance buyers said they would switch to a competitor if the response to a lead was too slow in 2026.[43]
- There was an 11-percentage-point gap between the response speed U.S. insurance consumers expected and the speed they actually received after submitting a lead form in 2026.[43]
- 73% of insurance companies said blocked or spam-marked calls had an extreme or high impact on lost sales or revenue in 2023.[47]
09 Statistics
Marketing & Brand
Outbound activity concentrates in sales and marketing: 39% of outbound calls were for sales and marketing in 2023. Agents also reported that customers often do not agree on the value of personal cyber insurance.
Marketing in the technology insurance industry
- 39% of outbound calls made by insurance companies were for sales and marketing in 2023.[47]
- 56% of insurance agents said their customers did not understand or agree with the value of personal cyber insurance in 2025.[46]
- 71% of insurance agents said price or breadth of coverage was the most important purchase criterion for personal cyber insurance clients in 2025.[46]
Digital marketing in the technology insurance industry
- 68% of insurance companies ranked mobile apps among their four most important customer-communication channels in 2023.[47]
- 83% of insurance companies ranked their website among their four most important customer-communication channels in 2023.[47]
- 54% of insurance companies ranked online chat among their four most important customer-communication channels in 2023.[47]
Branding in the technology insurance industry
Influencer Marketing in the insurance sector (sector benchmark)
- 11.62%: Banking, finance and insurance companies’ projected average share of marketing budgets allocated to influencer strategies three years later, based on 29 surveyed companies in 2023.[48]
- 25%: European insurance undertakings reported already having a commercial relationship with social-media influencers in EIOPA’s 2023 survey of 209 undertakings.[8]
- 4.17%: Banking, finance and insurance companies’ average share of marketing budgets allocated to influencer strategies one year earlier, based on 29 surveyed companies in 2023.[48]
- 8%: European insurance undertakings reported plans to establish a commercial relationship with social-media influencers soon in EIOPA’s 2023 survey of 209 undertakings.[8]
- 5.76%: Banking, finance and insurance companies’ average share of marketing budgets allocated to influencer strategies currently, based on 29 surveyed companies in 2023.[48]
10 Statistics
Operations & Execution
Claims operations show a high share of closures without payment: 74% closed without payment in 2024. U.S. insurers reported 56,323 cyber claims in 2025, 20% more than 2024.
Process optimization in the technology insurance industry
- 1,228 cyber and technology errors-and-omissions incidents were reported across Aon broking clients in the United States in 2024, a 22% year-over-year increase.[49]
- 74% of U.S. cyber insurance claims closed without payment in 2024, up from 65% in 2023.[49]
- 5.84 million cyber insurance policies were in force with U.S.-domiciled insurers in 2025, a 33% increase from 2020.[18]
- 77% was the decline in average ransom payments made by Aon’s U.S. broking clients in 2024, indicating improved controls and negotiation processes.[49]
- 56,323 cyber insurance claims were reported by U.S. insurers in 2025, 20% more than in 2024.[18]
Operational efficiency in the technology insurance industry
- 58% to 82% of insurers were using artificial-intelligence tools in their operations in the 2026 claims-technology study.[2]
- 12% of insurers reported fully mature artificial-intelligence capabilities in a 2026 claims-technology study.[2]
- 17 separate data sources feed premium processes at the average insurer, according to a 2026 insurance-technology analysis.[3]
- 7% of insurers said they had achieved scalable artificial-intelligence success in the 2026 claims-technology study.[2]
- 14% of insurers had fully integrated artificial intelligence into financial operations in 2026, despite 82% believing AI would define the industry’s near future.[3]
Quality management in the technology insurance industry
- 55% of insurers reporting lower cyber claim severity in 2024 experienced reductions exceeding 25%.[49]
- 1% of global economic cyber losses were covered by insurance in 2025, according to the NAIC’s assessment of the cyber protection gap.[18]
- 3% was the reduction in a leading cyber insurer’s claim ratio in 2024 compared with 2023, despite higher claim frequency.[49]
- 74% of U.S. cyber claims closed without payment in 2024, a measure of claim-resolution outcomes for cyber insurers.[49]
- 30% was the median year-over-year reduction in claim severity among U.S. cyber insurers reporting lower severity in 2024.[49]
Supply chain in the technology insurance industry
- More than 90 insurers participated in Aon cyber-risk placements in North America in 2025.[49]
- 80% of cyber premium placed by Aon in North America was concentrated among the top 20 insurers in 2025.[49]
- 21% of Aon cyber insurance purchasers added limits to their programs in 2024 as organizations reassessed cyber and technology dependencies.[49]
- 19% of U.S. cyber liability buyers purchased additional limits in 2025, reflecting increased protection sought for technology and supply-chain exposures.[49]
- Nearly one-fifth of Aon clients purchased additional cyber limits in 2025 as digital supply-chain reliance increased.[49]
Outsourcing / Offshoring in the insurance sector (sector benchmark)
- 44% of insurance organizations globally planned to increase outsourcing in Asia over the following 12 months in 2025.[17]
- 70% of Australian insurance businesses that offshore used offshore teams for broker support in 2026.[50]
- 37% of Australian insurance businesses offshored at least one function in 2026, compared with 29% in 2023.[50]
- 63% of Australian insurance businesses that offshore used offshore teams for administration and back-office work in 2026.[50]
- 45% of Australian insurance businesses that offshore used offshore teams for document processing in 2026.[50]
11 Statistics
Finance & Pricing
Pricing fell further as the market expanded: U.S. renewal pricing declined 5% on average in Q4 2024 and NAIC reported prices continued to decline in 2025. The U.S. industry loss ratio rose to 53% in 2025.
Pricing strategy in the technology insurance industry
- -5% was the global cyber insurance rate change in 2026 as pricing stabilization in the United States moderated the decline.[51]
- 4% to 7% were the average cyber pricing reductions experienced by Aon clients in North America in 2025.[49]
- -13% was the approximate global cyber insurance rate change in 2025, before easing to -5% in 2026.[51]
- 6.7% was the average decline in North American cyber premiums in 2024, according to Aon.[49]
- -4% to +1% was the quarterly range of average global primary tech E&O pricing changes through year-end 2025.[49]
Cost reduction in the technology insurance industry
- 74% of U.S. cyber claims closed without payment in 2024, reducing indemnity costs relative to reported claim counts.[49]
- 61.7 million dollars was Beazley Syndicate 623’s claims incurred net of reinsurance in 2024.[52]
- 26% was the year-over-year decline in average U.S. cyber claim severity in 2024.[49]
- 45% was the decline in the median global ransom payment between the third and fourth quarters of 2024, to 110,890 dollars.[49]
- 3% was the decline in a leading cyber insurer’s claim ratio in 2024 despite increased claims frequency.[49]
Profitability in the technology insurance industry
- 41.6% was the 2023 U.S. cyber market loss ratio reported by Tokio Marine HCC’s 2024 cyber market report.[53]
- 40% to 50% was the average cyber insurance loss-ratio range during 2022–2024, according to the American Academy of Actuaries.[54]
- 44% was the direct incurred loss and defense-cost-containment ratio for U.S. stand-alone cyber coverage in 2023.[55]
- 49% was the total U.S. cyber insurance loss and defense-cost ratio in 2024.[49]
- 53% was the U.S. industry-wide cyber insurance loss ratio in 2025, up from 48.7% in 2024.[18]
Financial planning in the technology insurance industry
- 17.1 billion dollars was Swiss Re’s projected global cyber insurance premium for 2027.[51]
- 16.4 billion dollars was Swiss Re’s projected global cyber insurance premium for 2026.[51]
- 7.46 billion dollars was U.S.-domiciled cyber insurance direct written premium in 2025.[18]
- 15 billion dollars was the approximate global cyber insurance premium written in 2024, up 7% from 2023.[18]
- 9.14 billion dollars was U.S. cyber insurance direct written premium in 2024, down 7% from 2023.[18]
12 Statistics
Product & Service
Claims satisfaction and coverage breadth remain measurable. In 2022, 79% of organizations that filed a cyber-insurance claim reported satisfaction with claims handling, and 70% said they were covered for the full financial loss sustained.
Product development in the technology insurance industry
- 87% of large commercial insurers prioritize new product development, compared with 18% of smaller firms, in North America and Europe in 2024.[19]
- 91% of large commercial insurers were expected to prioritize new product development in the future, according to a 2024 survey of North American and European insurance leaders.[19]
After-sales in the technology insurance industry
Value proposition in the technology insurance industry
- 49% of surveyed United Kingdom insurance brokers said clients’ information-technology departments had challenged the need for cyber insurance.[57]
- 52% of cyber-incident expenses were crisis costs, including privacy attorneys, digital forensics, public relations, notification and credit monitoring services.[57]
- 70% of average cyber-insurance payouts represented the overall cost of an incident for small and medium-sized enterprises in the United States, Canada and the United Kingdom.[57]
13 Statistics
Sustainability & Ethics
Allianz sustainability reporting received reasonable assurance under CSRD: 100% of 2024 reporting was prepared under CSRD requirements. Separate figures show €171.9 billion held in Allianz sustainable investments in 2024.
Sustainability in the technology insurance industry
- 1,000-plus Verisk employees participated in the company’s 11th consecutive Volunteer Week across 23 locations in seven countries in 2024.[58]
- 61.5% was the reduction in Allianz greenhouse-gas emissions per employee in own operations in 2024 against the stated baseline.[59]
- €171.9 billion was held in Allianz sustainable investments in 2024, covering the group’s global investment activities.[59]
- 60.1 hours was Allianz’s average learning time per employee in 2024.[59]
- €4.9 billion of revenue came from Allianz sustainable solutions in 2024, including insurance-related offerings worldwide.[59]
ESG in the technology insurance industry
- 34 Allianz insurance ESG cases were rejected and did not proceed in 2023.[59]
- 6.8% was the reduction in absolute carbon emissions in Allianz motor retail insurance in 2024.[59]
- 50.7% was the reduction in Allianz’s absolute greenhouse-gas emissions from proprietary investments in 2024 against its stated baseline.[59]
- 473 Allianz insurance ESG cases proceeded as transactions in 2023.[59]
- 208 Allianz insurance ESG cases proceeded with mitigation or additional conditions in 2023.[59]
CSR in the technology insurance industry
- €33.3 million was contributed by Allianz in 2024 to nonprofit partners, disaster relief and other charitable purposes.[59]
- 7 countries were represented by Verisk employees participating in the 2024 Volunteer Week.[58]
- 23 Verisk locations participated in the company’s 2024 Volunteer Week.[58]
- 63% of Verisk employees were located in North America in 2024, with 24% in EMEA and 12% in APAC.[60]
- 11 consecutive years was the length of Verisk’s Volunteer Week program as of 2024.[58]
Carbon footprint in the technology insurance industry
- 40,684 metric tons of CO2e were Zurich’s 2025 Scope 3 operational emissions, 69% below its 2019 baseline.[61]
- 55,078.8 metric tons of CO2e was Verisk’s 2024 emissions total after market-based offsets.[58]
- 15,299 metric tons of CO2e were Zurich’s 2025 Scope 1 and 2 operational emissions, 68% below its 2019 baseline.[61]
- 59,321.7 metric tons of CO2e comprised Verisk’s 2024 location-based Scope 3 emissions.[58]
- 2,983.5 metric tons of CO2e were Verisk’s 2024 location-based Scope 2 emissions.[58]
14 Statistics
Risk, Compliance & Legal
Cyber and data governance show up as priorities. Across global insurance, 78% of firms planned to increase cybersecurity budgets in 2026, and 75% named data privacy and security as the foremost compliance challenge for 2024.
Compliance in the technology insurance industry
- 55% of surveyed insurance companies were still in planning or development for ESG compliance programs in KPMG’s 2023 survey.[17]
- 51% of UK companies reported mitigating third-party cyber risks through due diligence or vendor security assessments in Deloitte’s 2025 review.[9]
- 100% of Allianz’s 2024 sustainability reporting was prepared under CSRD requirements and received reasonable-assurance audit coverage.[59]
- 26% of UK companies disclosed external assurance over cyber matters in Deloitte’s 2025 review.[9]
- 50% of surveyed insurance companies had identified a need for an ESG compliance program but had not begun planning in KPMG’s 2023 survey.[17]
Risk Management in the insurance sector (sector benchmark)
- Across global insurance, 66% of CROs identified cyber resilience as a top operational-resilience focus for 2026.[13]
- Across global insurance, 58% of CROs prioritized risk technology to strengthen risk governance and operating models in 2026.[13]
- Across global insurance, 56% of CROs identified third-party risk management as a top operational-resilience focus for 2026.[13]
- Across global insurance, 60% of CROs identified critical business services as a top operational-resilience focus for 2026.[13]
Cybersecurity in the insurance sector (sector benchmark)
- Across global insurance, 14% of firms measured the potential financial impact of cyber risks to a significant extent in 2026.[62]
- Across global insurance, 78% of firms planned to increase cybersecurity budgets in 2026.[62]
- Across global insurance, 58% of firms said geopolitical volatility was driving increased investment in cyber-risk mitigation in 2026.[62]
- Across global insurance, 24% of firms spent significantly more on proactive than reactive cybersecurity measures in 2026.[62]
Data Privacy in the insurance sector (sector benchmark)
- Across global insurance, 65% of respondents prioritized data governance in their data strategies, according to KPMG’s insurance executive survey.[17]
- Across global insurance, 55% of respondents prioritized data security and privacy in their data strategies, according to KPMG’s insurance executive survey.[17]
- In Australia, 28% of people trusted the insurance industry to use their personal information fairly in 2026, down from 40% previously.[63]
- Across global insurance, 75% of respondents named data privacy and security their foremost compliance challenge for 2024.[64]
Crisis Management in the insurance sector (sector benchmark)
- Across global insurers, disaster resilience was a leading focus for 52% of respondents in 2026.[65]
- Across global insurers, only 25% said resilience was very or extremely embedded in strategic objectives in 2026.[65]
- Across global insurers, climate resilience was a leading focus for 47% of respondents in 2026.[65]
- Across global insurers, digital resilience was a leading focus for 50% of respondents in 2026.[65]
Governance in the technology insurance industry
- 1 Board committee oversaw Verisk sustainability matters, including key risks, opportunities, disclosures and shareholder engagement in 2024.[58]
- 89 out of 100 was Allianz’s 2024 S&P Global Corporate Sustainability Assessment score, reflecting its governance and sustainability performance.[59]
- 18 UK companies disclosed cyber insurance as a board-level cyber-risk mitigation in Deloitte’s 2025 review.[9]
- 1 dedicated Risk Committee was established within Verisk’s Board of Directors in 2024.[58]
- 100% of Allianz’s 2024 sustainability reporting received reasonable assurance under its first fully CSRD-compliant reporting cycle.[59]
15 Statistics
Globalization & Expansion
Protection demand is spreading by geography, with the U.S. at about $9.46B of 2025 cyber direct written premiums and global nearly $15B. Coalition’s coverage expansion in Australia included 2,200-plus policyholders in 2024.
Globalization in the technology insurance industry
- 8% is Asia and Oceania’s expected share of global cyber-insurance premiums by 2027.[20]
- 24% is Europe’s expected share of global cyber-insurance premiums by 2027.[20]
- 26% was Europe’s compound annual cyber-insurance premium growth rate from 2020 to 2024.[20]
- $1.7 billion was Munich Re’s cyber-insurance premium volume in 2025.[20]
- $15.5 billion was the estimated global cyber-insurance gross written premium in 2024.[20]
Supplier management in the technology insurance industry
- 12.5% is the maximum cyber-insurance premium credit Coalition offers eligible customers using its managed-detection-and-response service.[23]
- $278 million was At-Bay’s gross written premium in the year before Munich Re announced its acquisition.[20]
- $650 million was Coalition’s run-rate gross written premium after adding carrier capacity partners in 2021.[23]
- 50% faster mean time to respond was reported for businesses with managed detection and response in Coalition’s customer materials.[23]
- 160,000-plus customers were served by Coalition when it announced its Ascot capacity partnership in 2021.[23]
Stakeholder management in the technology insurance industry
- 9,500-plus respondents across 20 countries participated in Munich Re’s 2026 global cyber-risk and insurance survey.[20]
- 60% of managers globally were concerned or extremely concerned that a cyberattack could affect their company.[20]
- 68% of IT managers were concerned or extremely concerned about cyberattacks affecting their company.[20]
- 70% of cyberattacks were estimated to target companies with revenue below €50 million, often below €10 million.[20]
- 89% of management-level respondents said their organizations were not adequately protected against cyber risks.[20]
Distribution channels in the technology insurance industry
- 7 countries were named as initial rollout markets for Coalition’s expanded Allianz cyber-insurance partnership.[23]
- 60%–70% of Coalition’s Australian policyholders were estimated to be first-time cyber-insurance buyers in 2024.[23]
- 2,200-plus policyholders had Coalition coverage in Australia in 2024.[23]
- 3 times was the increase in Coalition’s Australian team size during its 2024 expansion.[23]
Key questions about the Technology Insurance Industry
How large is the global technology insurance market for cyber coverage in 2025?
What does 2026 suggest about growth in technology errors-and-omissions insurance?
Which companies lead the technology insurance industry?
What technology shifts are shaping coverage demand for cyber and technology risks?
How competitive is the U.S. cyber insurance market and how concentrated is premium?
Where does the U.S. cyber market stand on exposure and outcomes in 2025?
Cite This Report
This report is designed to be cited. We maintain stable URLs and versioned verification dates. Copy the format appropriate for your publication below.
Daniel Varga. (2026, February 13). Technology Insurance Industry Statistics. Gitnux. https://gitnux.org/technology-insurance-industry-statistics
Daniel Varga. "Technology Insurance Industry Statistics." Gitnux, 13 Feb 2026, https://gitnux.org/technology-insurance-industry-statistics.
Daniel Varga. 2026. "Technology Insurance Industry Statistics." Gitnux. https://gitnux.org/technology-insurance-industry-statistics.
Sources & references
73 sources cited across this report
ajg.com
insurancejournal.com
techradar.com
insurancebusinessmag.com
actuarialpost.co.uk
insurancetimes.co.uk
epam.com
eiopa.europa.eu
deloitte.com
bankofengland.co.uk
media.milliman.com
gartner.com
ey.com
dnb.co.uk
- infinance.nl
friss.com
kpmg.com
content.naic.org
- hfsresearch.com
munichre.com
prod.dxp.beazley.com
beazley.com
coalitioninc.com
nortonrosefulbright.com
investor.travelers.com
apnews.com
assets.kpmg.com
- insurasales.com
hub.selbyjennings.com
wfhresearch.com
jacobsononline.com
chicagofed.org
- vermelorpo.com
carriermanagement.com
naceweb.org
gallup.com
apqc.org
insuranceireland.eu
lloyds.com
novidea.com
capgemini.com
iif.com
invoca.com
insurity.com
jdpower.com
iii.org
media.transunion.com
cmosurvey.org
aon.com
macquarie.com.au
swissre.com
assets.lloyds.com
tmhcc.com
actuary.org
captive.com
rmmagazine.com
genevaassociation.org
verisk.com
allianz.com
integration.verisk.com
zurich.com
pwc.com
- oaic.gov.au
- insurers.gallagherbassett.com.au
- internationalinsurance.org
- congruencemarketinsights.com
businessinsurance.com
- www150.statcan.gc.ca
howdengroup.com
commercial.allianz.com
careers.axa.com
investor.relations.beazley.com
ic3.gov

Social media in the technology insurance industry