GITNUXREPORT 2025

Supply Chain In The Services Industry Statistics

Supply chain resilience, digital transformation, and transparency key for service industry.

Jannik Linder

Co-Founder of Gitnux, specialized in content and tech since 2016.

First published: April 29, 2025

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Rigorous fact-checking • Reputable sources • Regular updatesLearn more

Statistic 1

68% of services firms prioritize digital transformation initiatives in supply chain management

Statistic 2

49% of services industries report using blockchain for enhancing supply chain transparency

Statistic 3

78% of service organizations see digital supply chain solutions as essential for future growth

Statistic 4

50% of service firms have adopted cloud-based supply chain solutions

Statistic 5

70% of services companies have increased inventory visibility through advanced tracking technologies

Statistic 6

60% of service industries plan to adopt IoT solutions for real-time supply chain monitoring

Statistic 7

35% of services firms use digital twin technology to simulate and optimize supply chain processes

Statistic 8

72% of service providers plan to invest in AI and automation for supply chain operations in the next two years

Statistic 9

47% of services companies are exploring circular economy principles in their supply chain strategies

Statistic 10

50% of service providers increased investment in supply chain workforce training

Statistic 11

65% of services companies reported supply chain disruptions caused revenue declines in 2022

Statistic 12

52% of service organizations increased inventory buffers after supply chain issues in 2022

Statistic 13

78% of service companies consider supply chain resilience as a critical factor for business continuity

Statistic 14

43% of services industry leaders believe supply chain transparency will significantly impact customer trust

Statistic 15

55% of services organizations experienced an increase in supply chain costs in 2022

Statistic 16

60% of service companies track supply chain sustainability metrics

Statistic 17

30% of service firms experienced supplier delays due to geopolitical issues in 2022

Statistic 18

85% of service providers increased reliance on local suppliers post-pandemic

Statistic 19

45% of service industry companies adopted just-in-time inventory practices in 2022

Statistic 20

54% of services companies experienced supply chain labor shortages impacting service delivery

Statistic 21

66% of services firms report an increased need for real-time supply chain data analytics

Statistic 22

60% of service companies improved supplier collaboration initiatives in response to supply chain disruptions

Statistic 23

50% of service providers have entered strategic partnerships to secure supply chain stability

Statistic 24

40% of service firms increased their use of third-party logistics providers in 2022

Statistic 25

37% of service industry companies experience challenges in supply chain data integration

Statistic 26

63% of service businesses report increases in customer complaints linked to supply chain delays

Statistic 27

58% of services organizations implement multi-sourcing strategies to mitigate supply chain risks

Statistic 28

69% of service companies increased inventory levels strategically to cushion against future supply chain disruptions

Statistic 29

44% of services organizations deploy predictive analytics to forecast supply chain disruptions

Statistic 30

65% of service firms view supplier diversity as a key component of supply chain resilience

Statistic 31

54% of service industry leaders plan to enhance supply chain cybersecurity measures in the next year

Statistic 32

72% of service providers increased stress testing of supply chain scenarios post-pandemic

Statistic 33

58% of services organizations focus on reducing supply chain lead times as a strategic goal

Statistic 34

49% of services companies report facing challenges with supply chain traceability

Statistic 35

62% of service industry supply chains incorporate sustainability practices into their procurement policies

Statistic 36

55% of service organizations report that supply chain disruptions led to increased operational costs

Statistic 37

67% of service firms conducted supply chain vulnerability assessments in the past year

Statistic 38

39% of service organizations increased collaboration with external partners to improve supply chain agility

Statistic 39

54% of service companies reported difficulty in managing supply chain compliance with local regulations

Statistic 40

70% of services organizations measure supply chain performance using customer satisfaction metrics

Statistic 41

49% of services organizations prioritize investment in supply chain risk management tools

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Key Highlights

65% of services companies reported supply chain disruptions caused revenue declines in 2022
52% of service organizations increased inventory buffers after supply chain issues in 2022
78% of service companies consider supply chain resilience as a critical factor for business continuity
43% of services industry leaders believe supply chain transparency will significantly impact customer trust
68% of services firms prioritize digital transformation initiatives in supply chain management
55% of services organizations experienced an increase in supply chain costs in 2022
72% of service providers plan to invest in AI and automation for supply chain operations in the next two years
60% of service companies track supply chain sustainability metrics
49% of services industries report using blockchain for enhancing supply chain transparency
30% of service firms experienced supplier delays due to geopolitical issues in 2022
85% of service providers increased reliance on local suppliers post-pandemic
70% of services organizations measure supply chain performance using customer satisfaction metrics
45% of service industry companies adopted just-in-time inventory practices in 2022

In an era where nearly two-thirds of service companies faced revenue declines due to supply chain disruptions in 2022, mastering supply chain resilience and digital transformation has become the backbone of sustaining growth and customer trust in the services industry.

Digital Transformation and Technology Adoption

68% of services firms prioritize digital transformation initiatives in supply chain management
49% of services industries report using blockchain for enhancing supply chain transparency
78% of service organizations see digital supply chain solutions as essential for future growth
50% of service firms have adopted cloud-based supply chain solutions
70% of services companies have increased inventory visibility through advanced tracking technologies
60% of service industries plan to adopt IoT solutions for real-time supply chain monitoring
35% of services firms use digital twin technology to simulate and optimize supply chain processes

Digital Transformation and Technology Adoption Interpretation

With nearly 70% of service firms embracing digital transformation—as blockchain, IoT, and digital twins become the new supply chain backbone—it's clear that the industry is racing toward a future where visibility, transparency, and real-time data aren't just advantages but essential to staying competitive in a rapidly digitalizing world.

Investment and Strategic Initiatives in the Service Sector

72% of service providers plan to invest in AI and automation for supply chain operations in the next two years
47% of services companies are exploring circular economy principles in their supply chain strategies
50% of service providers increased investment in supply chain workforce training

Investment and Strategic Initiatives in the Service Sector Interpretation

With nearly three-quarters of service providers set to invest in AI and automation, nearly half exploring circular economy models, and half bolstering workforce training, the supply chain in the services industry is clearly shifting from reactive juggling to strategic innovation—and fast.

Supply Chain Challenges and Strategies

65% of services companies reported supply chain disruptions caused revenue declines in 2022
52% of service organizations increased inventory buffers after supply chain issues in 2022
78% of service companies consider supply chain resilience as a critical factor for business continuity
43% of services industry leaders believe supply chain transparency will significantly impact customer trust
55% of services organizations experienced an increase in supply chain costs in 2022
60% of service companies track supply chain sustainability metrics
30% of service firms experienced supplier delays due to geopolitical issues in 2022
85% of service providers increased reliance on local suppliers post-pandemic
45% of service industry companies adopted just-in-time inventory practices in 2022
54% of services companies experienced supply chain labor shortages impacting service delivery
66% of services firms report an increased need for real-time supply chain data analytics
60% of service companies improved supplier collaboration initiatives in response to supply chain disruptions
50% of service providers have entered strategic partnerships to secure supply chain stability
40% of service firms increased their use of third-party logistics providers in 2022
37% of service industry companies experience challenges in supply chain data integration
63% of service businesses report increases in customer complaints linked to supply chain delays
58% of services organizations implement multi-sourcing strategies to mitigate supply chain risks
69% of service companies increased inventory levels strategically to cushion against future supply chain disruptions
44% of services organizations deploy predictive analytics to forecast supply chain disruptions
65% of service firms view supplier diversity as a key component of supply chain resilience
54% of service industry leaders plan to enhance supply chain cybersecurity measures in the next year
72% of service providers increased stress testing of supply chain scenarios post-pandemic
58% of services organizations focus on reducing supply chain lead times as a strategic goal
49% of services companies report facing challenges with supply chain traceability
62% of service industry supply chains incorporate sustainability practices into their procurement policies
55% of service organizations report that supply chain disruptions led to increased operational costs
67% of service firms conducted supply chain vulnerability assessments in the past year
39% of service organizations increased collaboration with external partners to improve supply chain agility
54% of service companies reported difficulty in managing supply chain compliance with local regulations

Supply Chain Challenges and Strategies Interpretation

Amidst a landscape where 65% of services firms faced revenue hits from supply chain woes, nearly as many are boosting inventory, embracing local sourcing, and leveraging analytics to turn disruptions into strategic opportunities, proving that resilience in service supply chains is less a luxury and more a survival skill.

Supply Chain Performance and Risk Management

70% of services organizations measure supply chain performance using customer satisfaction metrics
49% of services organizations prioritize investment in supply chain risk management tools

Supply Chain Performance and Risk Management Interpretation

With 70% of service providers gauging supply chain success through customer satisfaction and nearly half investing in risk management, it's clear today's services industry is both obsessively customer-centric and pragmatically debt-averse in safeguarding its supply lines.