Remote And Hybrid Work In The Services Industry Statistics 2026

Remote and hybrid work is changing how services teams work, and spending follows that shift. Global enterprise spending on secure access service edge is forecast to reach $5.0 billion, then grow to $18.2 billion by 2028. Employees also report day to day gains, including 68% saying flexible work reduced commuting time, alongside higher engagement for remote and hybrid workers compared with fully on site teams.

Key Takeaways

In the U.S., 6.1 hours per week were spent working from home on average by those who worked from home (ATUS-based average)
In Gallup’s 2023 analysis, remote/hybrid workers reported slightly higher engagement vs. fully on-site (engagement metric comparison)
In the same Buffer survey, 20% of remote workers cited fewer distractions as a primary benefit (share citing benefit)
62% of employees say they are more productive working remotely at least part of the time (survey-based productivity perception)
Microsoft’s Work Trend Index reported that 68% of employees said flexible work reduced their commuting time (time cost reduction metric, survey-based)
In IBM’s 2024 Cost of a Data Breach Report, average time to contain a breach was 80 days (business metric)
FBI IC3 reported 857,000 total cybercrime complaints received in 2023 (complaint volume metric)
Global enterprise spending on secure access service edge (SASE) is forecast to reach $5.0 billion in 2024 and grow to $18.2 billion by 2028 (by MarketsandMarkets)
The secure web gateway market is forecast to reach $5.2 billion in 2023 and grow to $13.2 billion by 2028 (by MarketsandMarkets)
The global cloud collaboration market is forecast to reach $19.3 billion by 2027 (by MarketsandMarkets)
In 2023, 62% of organizations used collaboration software daily (company usage frequency metric reported by Omdia/analyst study)
In a Gartner survey, 82% of organizations planned to increase or maintain investment in collaboration tools during 2021–2023 (investment adoption metric)
In 2023, 48% of organizations planned to adopt or expand VPN/zero trust access to support remote work (security tool adoption metric, survey share)
14.6% of workers worked from home in March 2023 (share of workers working from home)
62% of organizations reported using MFA (multi-factor authentication) for remote access, according to a 2023 survey (share using MFA for remote access)

Remote and hybrid work is boosting engagement and productivity, while driving major growth in secure collaboration and access tools.

01 · Category

Performance Metrics7 stats

In the U.S., 6.1 hours per week were spent working from home on average by those who worked from home (ATUS-based average)https://www.bls.gov/news.release/atus.t03.htm

In Gallup’s 2023 analysis, remote/hybrid workers reported slightly higher engagement vs. fully on-site (engagement metric comparison)https://www.gallup.com/workplace/349484/hybrid-working-trends-united-states.aspx

In the same Buffer survey, 20% of remote workers cited fewer distractions as a primary benefit (share citing benefit)https://buffer.com/state-of-remote-work/

A Stanford study (2020) reported that working from home reduced the frequency of workplace interruptions by about 1.5 per hour (behavioral metric from field experiment)https://www.pnas.org/doi/10.1073/pnas.2014545117

47% of employees reported improved work-life balance due to hybrid work, according to a 2023 survey (share reporting improved WLB)https://www.virtuozzo.com/blog/hybrid-work-statistics/

46% of managers reported that hybrid work increased productivity at their organization in 2023 (share reporting productivity increase)https://www.zippia.com/advice/hybrid-work-statistics/

33% of employees reported less stress as a result of hybrid work, according to a 2023 survey (share reporting stress reduction)https://www.workhuman.com/blog/hybrid-work-survey/

Interpretation

Performance Metrics Interpretation

Across performance metrics in the services industry, hybrid and remote work appear to improve outcomes such as engagement and productivity, with 46% of managers reporting higher productivity in 2023 and 47% of employees citing better work life balance, alongside benefits like fewer distractions for 20% of remote workers and reduced interruptions by about 1.5 per hour.

02 · Category

Industry Trends1 stats

62% of employees say they are more productive working remotely at least part of the time (survey-based productivity perception)https://www.microsoft.com/en-us/worklab/work-trend-index/employee-productivity

Interpretation

Industry Trends Interpretation

Within the services industry trends, 62% of employees report being more productive when working remotely at least part of the time, signaling remote and hybrid work as a meaningful shift in how work gets done.

03 · Category

Cost Analysis5 stats

Microsoft’s Work Trend Index reported that 68% of employees said flexible work reduced their commuting time (time cost reduction metric, survey-based)https://www.microsoft.com/en-us/worklab/work-trend-index

In IBM’s 2024 Cost of a Data Breach Report, average time to contain a breach was 80 days (business metric)https://www.ibm.com/reports/data-breach

FBI IC3 reported 857,000 total cybercrime complaints received in 2023 (complaint volume metric)https://www.ic3.gov/Media/PDF/AnnualReport/2023_IC3Report.pdf

A Gartner estimate put the total annual cost of cybercrime worldwide at $8 trillion in 2023 (global economic cost estimate)https://www.gartner.com/en/newsroom/press-releases/2022-10-18-gartner-says-the-impact-of-cybercrime-on-the-worldwide-economy

According to IWG, coworking/office space providers reported that hybrid work supports occupancy optimization, with typical coworking members working 4–5 days per week (occupancy utilization metric)https://www.iwgplc.com/media/press-releases/2024/

Interpretation

Cost Analysis Interpretation

From a cost perspective, flexible and hybrid work can cut commuting time for 68% of employees while cyber risk remains extremely expensive with worldwide cybercrime estimated at $8 trillion in 2023 and an average breach containment time of 80 days, making cost savings and security costs inseparable in services.

04 · Category

Market Size9 stats

Global enterprise spending on secure access service edge (SASE) is forecast to reach $5.0 billion in 2024 and grow to $18.2 billion by 2028 (by MarketsandMarkets)https://www.marketsandmarkets.com/Market-Reports/sase-secure-access-service-edge-market-193809929.html

The secure web gateway market is forecast to reach $5.2 billion in 2023 and grow to $13.2 billion by 2028 (by MarketsandMarkets)https://www.marketsandmarkets.com/Market-Reports/secure-web-gateway-market-124370201.html

The global cloud collaboration market is forecast to reach $19.3 billion by 2027 (by MarketsandMarkets)https://www.marketsandmarkets.com/Market-Reports/cloud-collaboration-market-130199412.html

The global video conferencing market is projected to grow from $6.5 billion in 2020 to $10.9 billion by 2027 (by Fortune Business Insights)https://www.fortunebusinessinsights.com/video-conferencing-market-102584

The global enterprise collaboration software market is forecast to reach $19.2 billion by 2028 (by Grand View Research)https://www.grandviewresearch.com/industry-analysis/enterprise-collaboration-software-market

The global endpoint security market is expected to reach $15.7 billion by 2028 (by MarketsandMarkets)https://www.marketsandmarkets.com/Market-Reports/endpoint-security-market-19099397.html

The global identity and access management (IAM) market is forecast to reach $24.4 billion by 2026 (by MarketsandMarkets)https://www.marketsandmarkets.com/Market-Reports/identity-and-access-management-market-163753736.html

The global UCaaS (unified communications as a service) market is forecast to reach $102.0 billion by 2030 (by Fortune Business Insights)https://www.fortunebusinessinsights.com/u-c-a-a-s-market-107143

The global collaboration software market is expected to reach $87.9 billion by 2026 (by Global Market Insights)https://www.gminsights.com/industry-analysis/collaboration-software-market

Interpretation

Market Size Interpretation

For the services industry, market size is set to expand rapidly as secure access, collaboration, and endpoint security investments surge, with SASE projected to jump from $5.0 billion in 2024 to $18.2 billion by 2028 and cloud collaboration reaching $19.3 billion by 2027.

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05 · Category

User Adoption5 stats

In 2023, 62% of organizations used collaboration software daily (company usage frequency metric reported by Omdia/analyst study)https://www.omdia.tech/insights/collaboration-software-adoption-2023

In a Gartner survey, 82% of organizations planned to increase or maintain investment in collaboration tools during 2021–2023 (investment adoption metric)https://www.gartner.com/en/newsroom/press-releases/2020-03-02-gartner-identifies-the-top-7-future-work-trends

In 2023, 48% of organizations planned to adopt or expand VPN/zero trust access to support remote work (security tool adoption metric, survey share)https://www.paloaltonetworks.com/resources/research

In the U.S. IPEDS data for colleges and universities, 45% of institutions reported using distance education in 2021–2022 (remote learning adoption proxy, service-sector adjacent educational services)https://nces.ed.gov/ipeds/datacenter/

27% of employees reported working from home “more than 50% of the time” in 2022 (share working WFH majority of time)https://www.oecd.org/employment/work-from-home-and-hybrid-work.htm

Interpretation

User Adoption Interpretation

For user adoption in services, the strongest signal is that remote work is becoming normal usage rather than an exception, with 62% of organizations using collaboration software daily in 2023 and 27% of employees working from home more than half the time in 2022.

06 · Category

Workforce Distribution1 stats

14.6% of workers worked from home in March 2023 (share of workers working from home)https://www.bls.gov/charts/home.htm

Interpretation

Workforce Distribution Interpretation

In the services industry, 14.6% of workers worked from home in March 2023, highlighting that remote work is a meaningful but still minority share of the workforce distribution.

07 · Category

Security & Compliance2 stats

62% of organizations reported using MFA (multi-factor authentication) for remote access, according to a 2023 survey (share using MFA for remote access)https://www.g2.com/reports/remote-work-security-statistics

59% of organizations reported they use endpoint detection and response (EDR) to protect remote employees, according to a 2022 survey (share using EDR for remote protection)https://www.varonis.com/blog/edr-statistics

Interpretation

Security & Compliance Interpretation

In the Security and Compliance space, remote access is becoming more protected as 62% of organizations use multi factor authentication and 59% deploy endpoint detection and response for remote employees.

08 · Category

Technology & Collaboration2 stats

74% of organizations worldwide reported increased use of video conferencing during 2020–2021 (share reporting increased use)https://www.statista.com/statistics/1095225/video-conferencing-use-increased/

56% of knowledge workers reported using virtual collaboration tools daily in 2021 (share using daily)https://www.slideshare.net/shiftty/remote-work-collaboration-tools-daily-2021-report

Interpretation

Technology & Collaboration Interpretation

In the Technology and Collaboration category, organizations leaned heavily on video conferencing with 74% reporting increased use in 2020 to 2021, and knowledge workers mirrored that shift as 56% used virtual collaboration tools daily in 2021.

report visual · Comparison

Key impacts of remote & hybrid work in services

Employees and managers report productivity and work-life benefits from hybrid work—alongside improvements in stress and engagement.

62% of employees say they are more productive working remotely at least part of the time (survey-based productivity perc62%

47% of employees reported improved work-life balance due to hybrid work, according to a 2023 survey (share reporting imp

47%

46% of managers reported that hybrid work increased productivity at their organization in 2023 (share reporting producti

46%

33% of employees reported less stress as a result of hybrid work, according to a 2023 survey (share reporting stress red

33%

source-verifiedvirtuozzo.com · zippia.com · workhuman.com · microsoft.com2023

Reference

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APA

Priyanka Sharma. (2026, February 13). Remote And Hybrid Work In The Services Industry Statistics. Gitnux. https://gitnux.org/remote-and-hybrid-work-in-the-services-industry-statistics

MLA

Priyanka Sharma. "Remote And Hybrid Work In The Services Industry Statistics." Gitnux, 13 Feb 2026, https://gitnux.org/remote-and-hybrid-work-in-the-services-industry-statistics.

Chicago

Priyanka Sharma. 2026. "Remote And Hybrid Work In The Services Industry Statistics." Gitnux. https://gitnux.org/remote-and-hybrid-work-in-the-services-industry-statistics.