GITNUXREPORT 2025

Remote And Hybrid Work In The Payment Card Industry Statistics

Remote and hybrid work policies boost security, productivity, and cost savings in payments.

Jannik Linder

Co-Founder of Gitnux, specialized in content and tech since 2016.

First published: April 29, 2025

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Statistic 1

46% of consumers prefer paying with cards through digital wallets that support remote transaction capabilities

Statistic 2

66% of customer service interactions in the payment sector now occur remotely

Statistic 3

59% of consumers using contactless payment methods prefer touchless transactions that can be initiated remotely

Statistic 4

47% of payment card companies increased investment in cybersecurity to support remote workforces

Statistic 5

71% of payment card companies report a positive ROI on remote work technology investments

Statistic 6

61% of payment industry survey participants reported remote work has accelerated digital transformation initiatives

Statistic 7

60% of industry conferences for payment professionals were held virtually in 2023

Statistic 8

54% of payment card fraud investigations are now initiated remotely

Statistic 9

67% of payment card companies increased their remote fraud detection capabilities in 2023

Statistic 10

39% of digital payment card fraud cases saw a decrease after the adoption of remote work security protocols

Statistic 11

72% of remote payment fraud investigations are now supported by cloud-based tools

Statistic 12

83% of remote workers in the payment industry use multi-factor authentication

Statistic 13

45% of remote payment staff have received specialized cybersecurity training since the shift to remote work

Statistic 14

48% of payment fraud prevention initiatives include remote employee screening procedures

Statistic 15

72% of payment card companies increased their use of biometric authentication for remote access purposes

Statistic 16

42% of remote payment fraud investigations involve cross-border collaborations

Statistic 17

53% of consumers report increased trust in digital payment methods due to enhanced security protocols implemented remotely

Statistic 18

49% of payment companies reported difficulty maintaining PCI compliance with a remote workforce

Statistic 19

81% of PCI DSS validation processes shifted to virtual assessments in 2022

Statistic 20

78% of payment card industry employees reported a preference for remote or hybrid work models

Statistic 21

65% of payment processing companies implemented more flexible work arrangements following the COVID-19 pandemic

Statistic 22

82% of PCI DSS compliance activities were supported through remote work tools during 2022

Statistic 23

70% of PCI merchants transitioned to hybrid working models post-pandemic

Statistic 24

62% of payment card technologists say remote work has improved their productivity

Statistic 25

55% of fraud prevention teams in payment card companies now operate entirely remotely

Statistic 26

60% of payment industry workers feel that remote work has enhanced work-life balance

Statistic 27

73% of payment card merchants experienced a reduction in operational costs due to remote work policies

Statistic 28

48% of remote PCI compliance audits are conducted via teleconferencing and digital documentation

Statistic 29

37% of payment card organizations report challenges in managing remote teams effectively

Statistic 30

80% of payment processor staff used secure remote access tools during the pandemic

Statistic 31

42% of payment card operations teams now work remotely at least 75% of their workweek

Statistic 32

58% of financial institutions in the payment industry believe remote work will remain a permanent part of their operational model

Statistic 33

69% of companies cite improved employee retention as a benefit of remote work policies within the payment card sector

Statistic 34

51% of remote payment industry workforce expressed concern over cybersecurity threats related to remote work

Statistic 35

77% of payment card companies plan to permanently implement hybrid working arrangements by 2025

Statistic 36

58% of employees in the payment card industry working remotely report improved cybersecurity awareness

Statistic 37

43% of financial institutions increased their cyber insurance coverage due to remote work vulnerabilities

Statistic 38

81% of PCI DSS compliance training sessions were conducted virtually in 2022

Statistic 39

55% of payment card merger and acquisition activities in 2023 involved remote due diligence processes

Statistic 40

34% of payment vendors experienced delays in onboarding new remote employees

Statistic 41

76% of payment infrastructure upgrades in 2023 included support for remote remote access

Statistic 42

68% of payment security incidents in 2022 involved remote employees or remote access points

Statistic 43

39% of survey respondents indicated that remote work has improved their ability to comply with PCI DSS standards

Statistic 44

50% of digital payment fraud detection teams adopted AI tools to support remote work

Statistic 45

63% of payment card industry HR managers believe remote work has enhanced talent acquisition efforts

Statistic 46

35% of remote payment card customer service teams faced challenges in maintaining service quality

Statistic 47

79% of payment companies plan to increase their cybersecurity budget specifically for remote work security in 2024

Statistic 48

54% of payment card companies experienced data breaches associated with remote workers in 2023

Statistic 49

44% of payment compliance audits utilize remote inspection tools

Statistic 50

65% of employees in the payment card industry believe remote work has positively impacted their productivity

Statistic 51

55% of remote payment staff use VPNs to secure their connections

Statistic 52

66% of payment industry webinars and training sessions are now conducted online due to remote work preferences

Statistic 53

80% of payment card companies have established remote work policies that include cybersecurity provisions

Statistic 54

35% of remote payment workers indicate increased job satisfaction

Statistic 55

78% of payment processor technical support functions are now operated remotely

Statistic 56

52% of financial institutions in the payment sector report challenges in maintaining real-time transaction monitoring remotely

Statistic 57

44% of payment companies reported an increase in remote onboarding time for new employees

Statistic 58

72% of remote workers in the payment industry believe flexible schedules improve their overall health

Statistic 59

49% of PCI compliance staff received training on remote security best practices in 2023

Statistic 60

69% of payment processing firms incorporated remote work into their disaster recovery planning

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Sources

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Key Highlights

78% of payment card industry employees reported a preference for remote or hybrid work models
65% of payment processing companies implemented more flexible work arrangements following the COVID-19 pandemic
54% of payment card fraud investigations are now initiated remotely
82% of PCI DSS compliance activities were supported through remote work tools during 2022
47% of payment card companies increased investment in cybersecurity to support remote workforces
70% of PCI merchants transitioned to hybrid working models post-pandemic
62% of payment card technologists say remote work has improved their productivity
55% of fraud prevention teams in payment card companies now operate entirely remotely
60% of payment industry workers feel that remote work has enhanced work-life balance
73% of payment card merchants experienced a reduction in operational costs due to remote work policies
48% of remote PCI compliance audits are conducted via teleconferencing and digital documentation
37% of payment card organizations report challenges in managing remote teams effectively
80% of payment processor staff used secure remote access tools during the pandemic

As remote work reshapes the payment card industry, an overwhelming 78% of professionals now prefer flexible, hybrid models, transforming how companies approach cybersecurity, compliance, and operational efficiency in a post-pandemic world.

Customer Experience and Consumer Preferences

46% of consumers prefer paying with cards through digital wallets that support remote transaction capabilities
66% of customer service interactions in the payment sector now occur remotely
59% of consumers using contactless payment methods prefer touchless transactions that can be initiated remotely

Customer Experience and Consumer Preferences Interpretation

These statistics highlight that in the payment card industry, convenience and safety are driving a remote revolution—more consumers and customer service interactions are embracing digital wallets and contactless payments that can be initiated from afar, making physical proximity increasingly optional in the pursuit of seamless financial transactions.

Industry Trends and Investment Activities

47% of payment card companies increased investment in cybersecurity to support remote workforces
71% of payment card companies report a positive ROI on remote work technology investments
61% of payment industry survey participants reported remote work has accelerated digital transformation initiatives
60% of industry conferences for payment professionals were held virtually in 2023

Industry Trends and Investment Activities Interpretation

With nearly half boosting cybersecurity and over two-thirds reaping digital dividends, the payment card industry’s pivot to remote work isn’t just a trend—it’s a strategic shift that’s reshaping both security protocols and innovation horizons.

Payment Security and Fraud Prevention

54% of payment card fraud investigations are now initiated remotely
67% of payment card companies increased their remote fraud detection capabilities in 2023
39% of digital payment card fraud cases saw a decrease after the adoption of remote work security protocols
72% of remote payment fraud investigations are now supported by cloud-based tools
83% of remote workers in the payment industry use multi-factor authentication
45% of remote payment staff have received specialized cybersecurity training since the shift to remote work
48% of payment fraud prevention initiatives include remote employee screening procedures
72% of payment card companies increased their use of biometric authentication for remote access purposes
42% of remote payment fraud investigations involve cross-border collaborations
53% of consumers report increased trust in digital payment methods due to enhanced security protocols implemented remotely

Payment Security and Fraud Prevention Interpretation

As remote work reshapes the payment industry’s defenses, nearly two-thirds have bolstered fraud detection capabilities—proving that even in a decentralized world, security is a collaborative, cloud-powered, multi-factor dance to keep digital wallets safe.

Regulatory Compliance and Certifications

49% of payment companies reported difficulty maintaining PCI compliance with a remote workforce
81% of PCI DSS validation processes shifted to virtual assessments in 2022

Regulatory Compliance and Certifications Interpretation

With nearly half of payment companies struggling to maintain PCI compliance remotely and over 80% of assessments moving online in 2022, the payment card industry is clearly navigating a digital landscape where cybersecurity vigilance must evolve faster than ever.

Remote Work and Workforce Management

78% of payment card industry employees reported a preference for remote or hybrid work models
65% of payment processing companies implemented more flexible work arrangements following the COVID-19 pandemic
82% of PCI DSS compliance activities were supported through remote work tools during 2022
70% of PCI merchants transitioned to hybrid working models post-pandemic
62% of payment card technologists say remote work has improved their productivity
55% of fraud prevention teams in payment card companies now operate entirely remotely
60% of payment industry workers feel that remote work has enhanced work-life balance
73% of payment card merchants experienced a reduction in operational costs due to remote work policies
48% of remote PCI compliance audits are conducted via teleconferencing and digital documentation
37% of payment card organizations report challenges in managing remote teams effectively
80% of payment processor staff used secure remote access tools during the pandemic
42% of payment card operations teams now work remotely at least 75% of their workweek
58% of financial institutions in the payment industry believe remote work will remain a permanent part of their operational model
69% of companies cite improved employee retention as a benefit of remote work policies within the payment card sector
51% of remote payment industry workforce expressed concern over cybersecurity threats related to remote work
77% of payment card companies plan to permanently implement hybrid working arrangements by 2025
58% of employees in the payment card industry working remotely report improved cybersecurity awareness
43% of financial institutions increased their cyber insurance coverage due to remote work vulnerabilities
81% of PCI DSS compliance training sessions were conducted virtually in 2022
55% of payment card merger and acquisition activities in 2023 involved remote due diligence processes
34% of payment vendors experienced delays in onboarding new remote employees
76% of payment infrastructure upgrades in 2023 included support for remote remote access
68% of payment security incidents in 2022 involved remote employees or remote access points
39% of survey respondents indicated that remote work has improved their ability to comply with PCI DSS standards
50% of digital payment fraud detection teams adopted AI tools to support remote work
63% of payment card industry HR managers believe remote work has enhanced talent acquisition efforts
35% of remote payment card customer service teams faced challenges in maintaining service quality
79% of payment companies plan to increase their cybersecurity budget specifically for remote work security in 2024
54% of payment card companies experienced data breaches associated with remote workers in 2023
44% of payment compliance audits utilize remote inspection tools
65% of employees in the payment card industry believe remote work has positively impacted their productivity
55% of remote payment staff use VPNs to secure their connections
66% of payment industry webinars and training sessions are now conducted online due to remote work preferences
80% of payment card companies have established remote work policies that include cybersecurity provisions
35% of remote payment workers indicate increased job satisfaction
78% of payment processor technical support functions are now operated remotely
52% of financial institutions in the payment sector report challenges in maintaining real-time transaction monitoring remotely
44% of payment companies reported an increase in remote onboarding time for new employees
72% of remote workers in the payment industry believe flexible schedules improve their overall health
49% of PCI compliance staff received training on remote security best practices in 2023
69% of payment processing firms incorporated remote work into their disaster recovery planning

Remote Work and Workforce Management Interpretation

As remote and hybrid work models become the new norm in the payment card industry, stakeholders are balancing impressive gains in cost savings, productivity, and employee satisfaction against persistent cybersecurity concerns—proving that in a sector where security is paramount, working from anywhere is both a strategic advantage and a digital battleground.