GITNUXREPORT 2025

Home Service Industry Statistics

Home services industry booming with digital, eco-friendly, and smart growth.

Jannik Linder

Co-Founder of Gitnux, specialized in content and tech since 2016.

First published: April 29, 2025

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Statistic 1

70% of homeowners prefer to book home services online

Statistic 2

60% of consumers are willing to pay more for eco-friendly home services

Statistic 3

65% of homeowners use mobile apps to find or research home service providers

Statistic 4

DIY home repair accounts for approximately 35% of total home maintenance activities

Statistic 5

The average customer satisfaction rate for home cleaning services is around 86%

Statistic 6

50% of consumers prefer to pay for home services via digital wallets or credit cards

Statistic 7

40% of homeowners are willing to wait longer for eco-friendly and sustainable home services

Statistic 8

68% of consumers use online reviews to select home service providers

Statistic 9

The average homeowner contacts 3 service providers before booking

Statistic 10

33% of homeowners say they prefer scheduling home repairs through web portals

Statistic 11

55% of customers are more likely to recommend a service provider with a strong online presence

Statistic 12

40% of home owners try to fix issues themselves before calling a professional

Statistic 13

The average length of a home cleaning appointment is 2 hours

Statistic 14

45% of home service companies offer eco-friendly or sustainable options

Statistic 15

58% of homeowners plan to upgrade their home security systems in the next two years

Statistic 16

60% of home service providers have adopted contactless payments since 2020

Statistic 17

77% of consumers seek highly rated home service providers

Statistic 18

About 45% of consumers prefer scheduling home services via online platforms or mobile apps

Statistic 19

45% of homeowners report difficulty finding reliable home service providers

Statistic 20

80% of tradespeople report increased competition in the home service industry

Statistic 21

The average time to get a home repair completed is approximately 4.3 days

Statistic 22

55% of home services companies have adopted digital marketing strategies

Statistic 23

The median age of home service industry professionals is 45 years

Statistic 24

43% of home service providers report workforce shortages impacting their operations

Statistic 25

The average cost for plumbing repairs in residential homes is around $350

Statistic 26

The most common home repair issues include plumbing, electrical, and HVAC, accounting for over 65% of calls for service

Statistic 27

Over 50% of home service business owners operate without a dedicated website

Statistic 28

85% of home service providers use scheduling software to manage appointments

Statistic 29

70% of home service firms use social media for marketing

Statistic 30

The average cost for electrical repairs in homes is approximately $400

Statistic 31

Approximately 25% of home service calls are related to HVAC issues

Statistic 32

56% of home service businesses report increasing investments in employee training

Statistic 33

The average wait time for emergency home repairs is approximately 1 hour

Statistic 34

58% of home service businesses have integrated online booking systems

Statistic 35

The global home services market is projected to reach $487.18 billion by 2026

Statistic 36

The average household spends around $2,000 annually on home repairs and maintenance

Statistic 37

The home cleaning segment holds a market size of approximately $61 billion globally

Statistic 38

The home improvement sector grew by 4.1% in 2022

Statistic 39

The home security segment within the home services industry is expected to grow at a CAGR of 8.2% through 2027

Statistic 40

Pandemic-driven growth led to a 20% increase in demand for home improvement services in 2020

Statistic 41

The use of augmented reality (AR) tools in home services has increased by 30% in the past three years

Statistic 42

The app-based home services booking market is expected to grow by 18% annually until 2025

Statistic 43

The Indoor air quality testing and services sector is expected to reach $500 million globally by 2025

Statistic 44

Commercial home service companies report an average annual revenue of $750,000

Statistic 45

The green home improvement segment is expected to grow at a CAGR of 7.5% through 2030

Statistic 46

75% of home service companies plan to expand their digital platforms in the next year

Statistic 47

The home appliance repair market is valued at approximately $190 billion globally

Statistic 48

The utilization of AI chatbots in home service customer support has increased by 45% in the past two years

Statistic 49

Millennials represent roughly 35% of the home service consumer demographic

Statistic 50

The smart home automation market within the home services industry is projected to reach $135 billion by 2025

Statistic 51

The residential pest control market is expected to grow at a CAGR of 5.2% from 2021 to 2028

Statistic 52

The HVAC repair segment holds a market value of over $120 billion globally

Statistic 53

The demand for bathroom remodeling services increased by 12% in 2023

Statistic 54

The total number of bathroom renovations in the U.S. was approximately 2 million in 2022

Statistic 55

The repair and maintenance segment accounts for nearly 40% of the total home services market

Statistic 56

80% of home service companies expect revenue growth in the next year

Statistic 57

The residential roofing market projected to hit $45 billion by 2028

Statistic 58

The residential landscaping market is valued at over $100 billion globally

Statistic 59

The average annual expenditure for home exterior improvements is around $8,000

Statistic 60

The demand for smart thermostat installations increased by 40% in 2022

Statistic 61

The commercial HVAC market is projected to reach $200 billion globally by 2027

Statistic 62

The global smart home market is expected to reach $174 billion by 2025

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Key Highlights

The global home services market is projected to reach $487.18 billion by 2026
70% of homeowners prefer to book home services online
The average household spends around $2,000 annually on home repairs and maintenance
45% of homeowners report difficulty finding reliable home service providers
The home cleaning segment holds a market size of approximately $61 billion globally
60% of consumers are willing to pay more for eco-friendly home services
The home improvement sector grew by 4.1% in 2022
65% of homeowners use mobile apps to find or research home service providers
80% of tradespeople report increased competition in the home service industry
The average time to get a home repair completed is approximately 4.3 days
The home security segment within the home services industry is expected to grow at a CAGR of 8.2% through 2027
55% of home services companies have adopted digital marketing strategies
DIY home repair accounts for approximately 35% of total home maintenance activities

The home service industry is booming like never before, projected to hit nearly half a trillion dollars by 2026, as digital transformation, eco-friendly options, and evolving consumer preferences reshape the way homeowners access repairs, improvements, and security solutions worldwide.

Consumer Preferences and Behavior

70% of homeowners prefer to book home services online
60% of consumers are willing to pay more for eco-friendly home services
65% of homeowners use mobile apps to find or research home service providers
DIY home repair accounts for approximately 35% of total home maintenance activities
The average customer satisfaction rate for home cleaning services is around 86%
50% of consumers prefer to pay for home services via digital wallets or credit cards
40% of homeowners are willing to wait longer for eco-friendly and sustainable home services
68% of consumers use online reviews to select home service providers
The average homeowner contacts 3 service providers before booking
33% of homeowners say they prefer scheduling home repairs through web portals
55% of customers are more likely to recommend a service provider with a strong online presence
40% of home owners try to fix issues themselves before calling a professional
The average length of a home cleaning appointment is 2 hours
45% of home service companies offer eco-friendly or sustainable options
58% of homeowners plan to upgrade their home security systems in the next two years
60% of home service providers have adopted contactless payments since 2020
77% of consumers seek highly rated home service providers
About 45% of consumers prefer scheduling home services via online platforms or mobile apps

Consumer Preferences and Behavior Interpretation

As homeowners increasingly rely on digital platforms to research, review, and pay for eco-conscious, highly-rated home services—often whether they want to DIY or wait for a sustainable solution—they're demanding seamless, eco-friendly experiences that blend convenience with security, signaling a shift where going online is no longer just an option but a home care necessity.

Industry Challenges and Pain Points

45% of homeowners report difficulty finding reliable home service providers
80% of tradespeople report increased competition in the home service industry
The average time to get a home repair completed is approximately 4.3 days
55% of home services companies have adopted digital marketing strategies
The median age of home service industry professionals is 45 years
43% of home service providers report workforce shortages impacting their operations
The average cost for plumbing repairs in residential homes is around $350
The most common home repair issues include plumbing, electrical, and HVAC, accounting for over 65% of calls for service
Over 50% of home service business owners operate without a dedicated website
85% of home service providers use scheduling software to manage appointments
70% of home service firms use social media for marketing
The average cost for electrical repairs in homes is approximately $400
Approximately 25% of home service calls are related to HVAC issues
56% of home service businesses report increasing investments in employee training
The average wait time for emergency home repairs is approximately 1 hour

Industry Challenges and Pain Points Interpretation

Despite a competitive landscape and workforce challenges, the home service industry's pivot to digital tools and training signals a shift towards more reliable, efficient repairs, yet over half still struggle with visibility and staffing—making timely home fixes as much about tech savvy as skilled hands.

Market Segments and Niches

58% of home service businesses have integrated online booking systems

Market Segments and Niches Interpretation

With over half of home service businesses now embracing online booking, it’s clear that convenience is no longer optional but a fundamental must in the modern industry.

Market Size and Growth Trends

The global home services market is projected to reach $487.18 billion by 2026
The average household spends around $2,000 annually on home repairs and maintenance
The home cleaning segment holds a market size of approximately $61 billion globally
The home improvement sector grew by 4.1% in 2022
The home security segment within the home services industry is expected to grow at a CAGR of 8.2% through 2027
Pandemic-driven growth led to a 20% increase in demand for home improvement services in 2020
The use of augmented reality (AR) tools in home services has increased by 30% in the past three years
The app-based home services booking market is expected to grow by 18% annually until 2025
The Indoor air quality testing and services sector is expected to reach $500 million globally by 2025
Commercial home service companies report an average annual revenue of $750,000
The green home improvement segment is expected to grow at a CAGR of 7.5% through 2030
75% of home service companies plan to expand their digital platforms in the next year
The home appliance repair market is valued at approximately $190 billion globally
The utilization of AI chatbots in home service customer support has increased by 45% in the past two years
Millennials represent roughly 35% of the home service consumer demographic
The smart home automation market within the home services industry is projected to reach $135 billion by 2025
The residential pest control market is expected to grow at a CAGR of 5.2% from 2021 to 2028
The HVAC repair segment holds a market value of over $120 billion globally
The demand for bathroom remodeling services increased by 12% in 2023
The total number of bathroom renovations in the U.S. was approximately 2 million in 2022
The repair and maintenance segment accounts for nearly 40% of the total home services market
80% of home service companies expect revenue growth in the next year
The residential roofing market projected to hit $45 billion by 2028
The residential landscaping market is valued at over $100 billion globally
The average annual expenditure for home exterior improvements is around $8,000
The demand for smart thermostat installations increased by 40% in 2022
The commercial HVAC market is projected to reach $200 billion globally by 2027
The global smart home market is expected to reach $174 billion by 2025

Market Size and Growth Trends Interpretation

As the home services industry approaches a staggering $487 billion by 2026, it's clear that whether through AR-enabled repairs, AI chatbots, or smart home upgrades, consumers are more eager than ever to upgrade, secure, and personalize their dwellings—transforming our houses into high-tech havens while leaving traditional handyman work comfortably sizeable at nearly $200 billion globally.