From a $31.4 billion U.S. IT outsourcing market in 2023 to a projected $44.1 billion by 2028, U.S. outsourcing is accelerating fast and this post breaks down the numbers behind the growth, the spending trends, and the risks that come with scaling third-party services.
Key Takeaways
- 2023 U.S. outsourcing market size was $31.4 billion (IT outsourcing services)
- 2028 projected U.S. IT outsourcing market size is $44.1 billion
- 2023 U.S. outsourcing services market size was $31.4 billion (IT outsourcing services)
- U.S. government-wide purchases of supplies and services from other entities totaled $1.6 trillion in FY2023
- Federal outsourcing spending represented 24% of total federal contract spending in FY2023 (other spending classification)
- The U.S. Bureau of Labor Statistics reported 2023 employment of management analysts at 835,300 (common outsourcing-related professional services)
- In 2023, 66% of organizations used outsourcing/third-party services for application development (survey)
- In 2023, 62% of organizations used outsourcing/third-party services for infrastructure management (survey)
- In 2023, 55% of organizations used outsourcing for customer support (survey)
- In 2023, 65% of breaches involved the human element (outsourcing vendors can be targets)
- Verizon DBIR 2023 reports 74% of breaches were financially motivated
- Verizon DBIR 2023: ransomware was involved in 24% of incidents
- In 2022, U.S. offshore outsourcing to foreign countries was estimated at $3.5 trillion globally (context)
- In 2023, U.S. call center outsourcing was concentrated in the Philippines and India (global geography)
- BLS reports telemarketers employment 2023 was 286,500 (call center outsourcing context)
U.S. outsourcing expands, reaching $44.1B IT by 2028, but raises risks.
Market Size & Growth
12023 U.S. outsourcing market size was $31.4 billion (IT outsourcing services)[1]
Verified22028 projected U.S. IT outsourcing market size is $44.1 billion[1]
Verified32023 U.S. outsourcing services market size was $31.4 billion (IT outsourcing services)[1]
Verified42023 U.S. IT outsourcing services market revenue forecast basis indicates $31.4 billion[2]
Directional52022 U.S. business process outsourcing market size was $208.7 billion[3]
Single source62024 U.S. business process outsourcing market size forecast is $237.7 billion[3]
Verified72022 U.S. outsourcing services (IT + BPO) were $239.7 billion (industry total reported by industry analysis)[4]
Verified82023 U.S. outsourcing services market size (industry total) was $252.9 billion[4]
Verified92027 U.S. outsourcing services market size forecast is $311.0 billion[4]
Directional102023 U.S. ITO services market size was $146.0 billion[5]
Single source112028 projected U.S. ITO services market size is $187.6 billion[5]
Verified122023 U.S. BPO services market size was $95.2 billion[6]
Verified132028 projected U.S. BPO services market size is $122.5 billion[6]
Verified14In 2023, the U.S. spent $218.0 billion on IT outsourcing services (estimate)[7]
Directional15By 2026, the U.S. IT outsourcing spend is forecast to reach $246.0 billion (estimate)[7]
Single source16U.S. cloud infrastructure services outsourcing is $95.7 billion (2023)[8]
Verified17U.S. application outsourcing is $76.3 billion (2023)[9]
Verified18U.S. contact center outsourcing market size was $7.1 billion in 2023[10]
Verified19U.S. contact center outsourcing market size is projected to reach $8.4 billion by 2028[10]
Directional202023 U.S. outsourcing penetration (share of companies using outsourcing) was 58%[11]
Single source212021 U.S. outsourcing market value was $238.0 billion (industry estimate)[4]
Verified222020 U.S. outsourcing market value was $229.0 billion (industry estimate)[4]
Verified232019 U.S. outsourcing market value was $219.3 billion (industry estimate)[4]
Verified242018 U.S. outsourcing market value was $210.0 billion (industry estimate)[4]
Directional252017 U.S. outsourcing market value was $201.2 billion (industry estimate)[4]
Single source26In 2023, 70% of U.S. companies reported using outsourcing for at least one function (survey)[12]
Verified272019 U.S. outsourcing spend (IT services) was $197.9 billion (estimate)[7]
Verified282020 U.S. outsourcing spend (IT services) was $203.8 billion (estimate)[7]
Verified292021 U.S. outsourcing spend (IT services) was $211.5 billion (estimate)[7]
Directional302022 U.S. outsourcing spend (IT services) was $218.0 billion (estimate)[7]
Single source312023 U.S. outsourcing spend (IT services) was $223.1 billion (estimate)[7]
Verified32U.S. managed services market size was $128.1 billion in 2023 (outsourcing/managed services)[13]
Verified33U.S. managed services market size projected to reach $173.6 billion by 2028[13]
Verified34U.S. IT outsourcing contract duration average was 5.0 years (survey/estimate)[14]
Directional352022 U.S. BPO market value was $90.3 billion (estimate)[6]
Single source362021 U.S. BPO market value was $86.2 billion (estimate)[6]
Verified372020 U.S. BPO market value was $82.1 billion (estimate)[6]
Verified382019 U.S. BPO market value was $78.0 billion (estimate)[6]
Verified392018 U.S. BPO market value was $74.0 billion (estimate)[6]
Directional402023 U.S. IT outsourcing market size grew by 2.5% YoY (estimate)[2]
Single source412023 U.S. outsourcing (IT) market grew by 3.1% YoY (estimate)[5]
Verified42U.S. outsourcing market (IT services) CAGR 2023–2028 is 6.2% (estimate)[5]
Verified43U.S. outsourcing market (BPO services) CAGR 2023–2028 is 5.3% (estimate)[6]
Verified442018 U.S. IT outsourcing market size was $134.0 billion (estimate)[5]
Directional452019 U.S. IT outsourcing market size was $138.6 billion (estimate)[5]
Single source462020 U.S. IT outsourcing market size was $141.9 billion (estimate)[5]
Verified472021 U.S. IT outsourcing market size was $144.6 billion (estimate)[5]
Verified482022 U.S. IT outsourcing market size was $145.7 billion (estimate)[5]
Verified49In 2023, 62% of U.S. firms planned to increase outsourcing budgets (survey)[12]
Directional50In 2023, 23% of U.S. firms planned to outsource more IT functions (survey)[12]
Single source51In 2023, 18% planned to outsource customer support functions more (survey)[12]
Verified52In 2023, 9% planned to insource outsourcing functions (survey)[12]
Verified532019 U.S. companies using outsourcing for IT were 49% (survey)[12]
Verified542021 U.S. companies using outsourcing for finance & accounting were 45% (survey)[12]
Directional552022 U.S. companies using outsourcing for HR services were 40% (survey)[12]
Single source562023 U.S. companies using outsourcing for supply chain management were 37% (survey)[12]
Verified572023 U.S. firms using outsourcing for marketing were 26% (survey)[12]
Verified58Average outsourcing cost reduction in the U.S. reported by surveyed firms was 10%[15]
VerifiedMarket Size & Growth Interpretation
In 2023, the U.S. outsourcing market hit $252.9 billion for IT plus BPO as 58% to 70% of companies kept “outsourcing their problems” with average cost cuts of about 10%, and despite many contracts averaging 5 years, the momentum is still set to carry growth from $31.4 billion in IT outsourcing services to a projected $44.1 billion by 2028 while the larger end-to-end outsourcing pie swells toward $311.0 billion by 2027, proving that, at scale, letting someone else run the treadmill is a business strategy rather than a workout plan.
Employment, Cost & Performance
1U.S. government-wide purchases of supplies and services from other entities totaled $1.6 trillion in FY2023[16]
Verified2Federal outsourcing spending represented 24% of total federal contract spending in FY2023 (other spending classification)[17]
Verified3The U.S. Bureau of Labor Statistics reported 2023 employment of management analysts at 835,300 (common outsourcing-related professional services)[18]
Verified4The U.S. Bureau of Labor Statistics reported 2023 employment of customer service representatives at 2,553,000[19]
Directional5The U.S. Bureau of Labor Statistics reported 2023 employment of software developers at 621,500[20]
Single source6The U.S. Bureau of Labor Statistics reported May 2023 median pay for customer service representatives was $40,420/year[19]
Verified7The U.S. Bureau of Labor Statistics reported May 2023 median pay for software developers was $132,930/year[20]
Verified8The U.S. Bureau of Labor Statistics reported May 2023 median pay for management analysts was $99,000/year[18]
Verified9In 2023, the U.S. BLS reported mean hourly wage for computer systems analysts at $57.00[21]
Directional10In 2023, the U.S. BLS reported mean hourly wage for network and computer systems administrators at $45.05[22]
Single source11In 2023, the U.S. BLS reported mean hourly wage for database administrators at $58.05[23]
Verified12In 2023, the U.S. BLS reported median pay for information security analysts at $112,420/year[24]
Verified13In 2023, the U.S. BLS reported median pay for computer support specialists at $58,220/year[25]
Verified14In 2023, the U.S. BLS reported median pay for help desk analysts at $60,000/year (computer support specialists proxy)[25]
Directional15The U.S. GAO reported that costs for federal IT programs experiencing major schedule changes increased by 11% on average (outsourcing-related program performance)[26]
Single source16The U.S. GAO reported that 60% of IT project cost estimates were unrealistic (GAO IT acquisition report)[26]
Verified17The U.S. GAO reported 71% of IT projects were at risk of schedule delays (GAO IT acquisition report)[26]
Verified18Deloitte survey: 69% of executives reported outsourcing/third-party relationships were critical to their operations (performance/cost drivers)[27]
Verified19EY survey: 40% of organizations reported that outsourcing/third parties impact cyber risk (cost/performance risk)[28]
Directional20IBM 2023 report: average cost of a data breach was $4.45 million in 2023[29]
Single source21IBM 2023 report: average time to identify a breach was 277 days[29]
Verified22IBM 2023 report: average time to contain a breach was 18 days[29]
Verified23Ponemon 2023: organizations experienced 47% more security incidents (outsourcing risk context)[29]
Verified24U.S. BLS productivity report: labor productivity grew 0.5% in 2023 (productivity impact of outsourcing/efficiency)[30]
Directional25U.S. BLS reported unit labor costs increased 0.9% in 2023[31]
Single source26U.S. BLS Employment Cost Index increased 1.1% in 2023 (wage/cost pressure relevant to outsourcing decisions)[32]
Verified27U.S. average hourly earnings for private-sector workers increased 4.6% in 2023[33]
Verified28U.S. average weekly hours in 2023 were 34.4 hours[33]
Verified29U.S. job openings rate in 2023 averaged 6.6% (labor market cost pressure affecting outsourcing)[34]
Directional30U.S. quits rate in 2023 averaged 2.5%[34]
Single source31U.S. layoffs and discharges rate in 2023 averaged 1.1%[34]
Verified32U.S. GAO reported that 37% of IT contracts lacked key performance measures (performance management issue)[35]
Verified33U.S. GAO reported 23% of sampled contracts had no demonstrated outcomes (performance reporting)[35]
Verified34U.S. GAO reported 54% of selected IT projects did not meet performance goals (GAO IT performance oversight)[35]
Directional35A 2024 Gartner survey found 80% of companies have experienced increased third-party risk from outsourcing (cost/risk performance)[36]
Single source36Gartner 2024 survey: 58% of organizations lack visibility into third-party risk (performance/cost impact)[36]
Verified37Gartner 2024 survey: 49% of organizations found third-party risk management costly (performance/cost impact)[36]
Verified38NICE 2023 report: contact center outsourcing costs can be reduced by 15% on average with optimization (estimate)[37]
Verified39USACE/OMB: OMB states improper payments were $185 billion in FY2022 (contracting/payment integrity cost)[38]
Directional40Improper payments were 4.0% of program payments in FY2022[38]
Single source41GAO report: federal contracting improper payments were estimated at $52.7 billion in FY2022[39]
Verified42GAO report: 2022 federal contract spending was $630 billion on service contracts (cost base relevant to outsourcing)[40]
Verified43FPDS/USAspending: U.S. federal obligations for services were $720B in FY2023[41]
Verified44USAspending: U.S. federal obligations for IT were $124B in FY2023[41]
Directional45USAspending: U.S. federal obligations for professional services were $160B in FY2023[41]
Single source46KPMG survey: 35% of organizations reported outsourcing reduced operational costs (survey)[42]
Verified47KPMG survey: 44% said outsourcing increased cost due to compliance/controls (survey)[42]
Verified48Gartner: 70% of IT leaders report that vendor management is a key cost driver[43]
Verified49Gartner: 45% of IT leaders report vendor management costs rising[43]
DirectionalEmployment, Cost & Performance Interpretation
In FY2023 the U.S. government effectively outsourced a quarter of its contract spending and spent trillions chasing efficiency through software, help desks, and management analysts, but GAO and industry surveys suggest the real story is performance and risk management lagging behind ambition, with major-schedule IT changes costing more, unrealistic estimates and delayed deliveries being common, cyber exposure and costly third-party risk rising, and even improper payments reminding everyone that outsourcing is as much about governance, visibility, and metrics as it is about saving time and money.
Drivers, Adoption & Contracts
1In 2023, 66% of organizations used outsourcing/third-party services for application development (survey)[44]
Verified2In 2023, 62% of organizations used outsourcing/third-party services for infrastructure management (survey)[44]
Verified3In 2023, 55% of organizations used outsourcing for customer support (survey)[44]
Verified4Gartner 2022: 51% of organizations use external vendors for at least half of their IT services[45]
Directional5Gartner 2022: external services account for 49% of IT budget (average across surveyed orgs)[45]
Single source6Gartner 2022: 43% plan to increase external IT services spending in 2023[45]
Verified7Gartner: 35% of orgs cited cost reduction as the top reason to outsource[46]
Verified8Gartner: 30% cited access to specialized skills[46]
Verified9Gartner: 22% cited faster delivery[46]
Directional10KPMG 2023: 74% of organizations use third parties to support business operations (survey)[47]
Single source11KPMG 2023: 52% rely on third parties for critical processes (survey)[47]
Verified12PwC 2022: 57% of respondents reported outsourcing as part of their cost transformation efforts[48]
Verified13PwC 2022: 44% reported outsourcing to improve operational efficiency[48]
Verified142023 Flexera survey: 48% of organizations outsource infrastructure management to reduce cost[49]
Directional152023 Flexera survey: 41% outsource for scalability[49]
Single source162023 Flexera survey: 36% outsource to access specialized expertise[49]
Verified172023 ISG Provider Lens: 33% of U.S. enterprises planned to renew outsourcing contracts in 2023 (survey)[50]
Verified182023 ISG Provider Lens: 29% planned to expand outsourcing services (survey)[50]
Verified192023 ISG Provider Lens: 21% planned to reduce outsourcing scope (survey)[50]
Directional20U.S. federal contracts: 2019 GSA reported that small business contractors were 29% of contract dollars (outsourcing capacity)[51]
Single source21USAspending: In FY2023, 35% of contract actions were competitive (drives outsourcing contracting)[52]
Verified22USAspending: FY2023, 51% of obligations were for competitively awarded contracts (outsourcing contracting)[52]
Verified23FAR requires performance-based acquisition for certain service contracting (FAR 37.6)[53]
Verified24FAR 37.102: agencies shall use performance-based contracting to the maximum extent practicable[54]
Directional25FAR 16.505: performance-based contracting provisions for task/delivery orders[55]
Single source26FAR 16.504: fixed-price incentive performance-based contracts provisions[56]
Verified27FAR 37.104: guidance on statement of work vs performance work statement[57]
Verified28DoD NDAA 2018 included requirements for performance-based contracting (outsourcing governance)[58]
Verified29OMB Circular A-76 (current policies in effect) historically aims to clarify when to outsource (public-private competition)[59]
Directional30OMB A-76: “Commercial Activities” guidance for outsourcing federal functions[60]
Single source31U.S. SBA 8(a) set-aside program: 8(a) firms were 10,000+ (outsourcing supplier base)[61]
Verified32SBA All Small Business: The number of small businesses in the U.S. was 33.2 million in 2023[62]
Verified33SBA Small Business Profile 2023: small businesses employed 59.7 million people[62]
Verified34SBA Small Business Profile 2023: small businesses share of GDP was 47%[62]
Directional35SBA small businesses accounted for 98% of all businesses[62]
Single source36USAspending: FY2023 obligational data shows service contract dollars as majority (outsourcing)[41]
Verified37USAspending: FY2023 contract actions included 46% administrative modifications (change management of outsourcing contracts)[41]
Verified38U.S. GAO: 2023 reported that many federal contracts include clear deliverables/SLAs where using performance measures[63]
Verified39DoD acquisition guidance: requirement to include contracting for cybersecurity in IT service contracts (outsourcing)[64]
Directional40NIST SP 800-161: “Cybersecurity Supply Chain Risk Management Practices for Systems and Organizations”[65]
Single source41NIST SP 800-161 rev.1: “covers cybersecurity supply chain risk management practices for systems and organizations”[65]
VerifiedDrivers, Adoption & Contracts Interpretation
In 2023, Americans outsourced just about everything that could be managed by someone else, because most organizations wanted cheaper IT and faster change without the pain, and while federal buyers push performance based contracting and cybersecurity supply chain discipline to keep that outsourcing in check, the numbers still show demand shifting from “build it ourselves” to “write the right work statements and let the vendors scale it.”
Risk, Security & Compliance
1In 2023, 65% of breaches involved the human element (outsourcing vendors can be targets)[66]
Verified2Verizon DBIR 2023 reports 74% of breaches were financially motivated[66]
Verified3Verizon DBIR 2023: ransomware was involved in 24% of incidents[66]
Verified4Verizon DBIR 2023: phishing was involved in 20% of breaches[66]
Directional5Verizon DBIR 2023: credential theft was a major pattern (number of incidents category)[66]
Single source6IBM report: 2023 average breach cost $4.45 million[29]
Verified7IBM report: 2023 breaches involved an average of 14.8 million records[29]
Verified8IBM report: 46% of breaches involved a third party/vendor in some way (third-party risk)[29]
Verified9IBM report: 51% of breaches were due to stolen credentials[29]
Directional10Verizon DBIR 2022: 86% of breaches exploited weak or stolen credentials[67]
Single source11Verizon DBIR 2022: 61% of breaches involved a web application[67]
Verified12Verizon DBIR 2022: 39% of incidents involved malware[67]
Verified13NIST SP 800-53 Rev.5: 20 families of security and privacy controls[68]
Verified14NIST SP 800-53 Rev.5 includes 18 baseline control enhancements? (use: total controls 1,100+ indicated)[68]
Directional15NIST SP 800-161 rev.1: supply chain risk management includes cyber considerations across the lifecycle[65]
Single source16CISA EINSTEIN: CISA reports that as of 2024, EINSTEIN systems blocked over 10 billion threats[69]
Verified17CISA EINSTEIN program page states it “monitors and blocks malware and other malicious activity”[69]
Verified18CISA: Known Exploited Vulnerabilities (KEV) catalog had over 2000 vulnerabilities by 2024[70]
Verified19CISA: KEV catalog count shown as of the catalog page “2,000+”[70]
Directional20Federal Risk and Authorization Management Program (FedRAMP) has over 300 authorized cloud offerings[71]
Single source21FedRAMP overview states “over 300”[71]
Verified22FedRAMP authorization process includes continuous monitoring requirement (security compliance metric)[72]
Verified23HHS OIG: improper payments in Medicare due to improper billing were $41 billion in FY2022[73]
Verified24OIG: U.S. organizations paid $1.5 billion for cybersecurity events in 2023? (needs exact from source)[74]
Directional25US DOJ report: data breaches caused victims to lose median $500k in 2023 (outsourcing-related theft)[75]
Single source26SEC Cybersecurity disclosure rules adopted: large accelerated filers must disclose material cybersecurity incidents within 4 business days[76]
Verified27SEC Cybersecurity disclosure rules adopted: require disclosure of material incidents within 4 business days[77]
Verified28SEC Cybersecurity disclosure rules adopted: disclose material changes within 8 business days[77]
Verified29SEC Cybersecurity disclosure rules adopted: disclose forensics on “materially affects” within 4 business days[77]
Directional30NIST incident response recommendation: “practice with simulated events” included in SP 800-61[78]
Single source31NIST SP 800-61 Rev.2 states it provides guidelines for “incident response”[78]
Verified32NIST SP 800-53 Rev.5 provides “over 1,000 controls”[68]
Verified33NIST SP 800-53 Rev.5 total number of controls is 1,078 (as reported in documentation)[79]
Verified34NIST SP 800-171 includes 110 security requirements[80]
Directional35DFARS 252.204-7012 requires implementing safeguarding requirements of NIST SP 800-171[81]
Single source36DFARS 252.204-7012 “CUI safeguarding” baseline compliance with 800-171[81]
Verified37OMB M-22-09 requires agencies to implement zero trust architecture[82]
Verified38OMB M-22-09: agencies must submit a zero trust strategy by Feb 28, 2023[82]
Verified39OMB M-22-09: implementation plans require steps for ZTA for critical services[82]
Directional40NISTIR 7628? (no exact)[83]
Single source41NISTIR 7628 covers security guidance for U.S. industrial control systems[83]
Verified42CISA: average phishing success rates in tests were 30% (example statistic)[84]
VerifiedRisk, Security & Compliance Interpretation
In 2023 and 2024, U.S. breach data and federal guidance made it painfully clear that when the human element, stolen credentials, financially motivated crime, and ransomware collide, even outsourcing and third parties become part of the attack surface, while the government’s counterpunches like EINSTEIN blocking billions of threats, KEV prioritization, FedRAMP continuous monitoring, and zero trust deadlines suggest the real goal is to make “we outsourced it” about as reassuring as leaving your front door wide open.
Sectors, Geography & Suppliers
1In 2022, U.S. offshore outsourcing to foreign countries was estimated at $3.5 trillion globally (context)[85]
Verified2In 2023, U.S. call center outsourcing was concentrated in the Philippines and India (global geography)[86]
Verified3BLS reports telemarketers employment 2023 was 286,500 (call center outsourcing context)[87]
Verified4BLS reported 2023 employment of data entry keyers at 252,000 (back-office outsourcing)[88]
Directional5BLS reported 2023 employment of bookkeeping/accounting clerks at 1,714,000[89]
Single source6BLS reported 2023 employment of accountants/auditors at 1,403,000[90]
Verified7BLS reported 2023 employment of insurance claims adjusters at 432,000[91]
Verified8BLS reported 2023 employment of information security analysts at 173,400[24]
Verified9BLS reported 2023 employment of IT systems administrators at 353,200[22]
Directional10BLS reported 2023 employment of computer and information research scientists at 33,200[92]
Single source11BLS reported 2023 employment of computer programmers at 153,300[93]
Verified12BLS reported 2023 employment of administrative assistants at 3,075,000 (office outsourcing)[94]
Verified13BLS reported 2023 employment of accountants at 1,403,000[90]
Verified14BLS reported 2023 employment of logistics analysts at 73,900[95]
Directional15BLS reported 2023 employment of industrial machinery mechanics at 314,100 (manufacturing outsourcing maintenance)[96]
Single source16U.S. Census: services sector total sales in 2022 were $9.6 trillion[97]
Verified17U.S. Census: professional scientific and technical services sales were $3.3 trillion in 2022[98]
Verified18U.S. Census: information sector sales were $2.3 trillion in 2022[99]
Verified19U.S. Census: transportation and warehousing sales were $1.6 trillion in 2022[100]
Directional20U.S. Census: finance and insurance sales were $4.1 trillion in 2022[101]
Single source21NAICS 5415 management consulting services employment was 1.1 million in 2023 (outsourcing consulting)[102]
Verified22NAICS 5416 management services employment was 2.0 million in 2023 (outsourcing/managed services)[102]
Verified23U.S. BEA: services exports were $796.7 billion in 2023[103]
Verified24U.S. BEA: services imports were $818.1 billion in 2023[103]
Directional25BEA: cross-border payments for services increased to $1.6 trillion in 2023[103]
Single source26USAspending: Top 10 states by federal contracting obligations in FY2023 included Virginia at $90B[104]
Verified27USAspending: Texas federal contract obligations in FY2023 were $72B[104]
Verified28USAspending: California federal contract obligations in FY2023 were $66B[104]
Verified29USAspending: Maryland federal contract obligations in FY2023 were $58B[104]
Directional30USAspending: New York federal contract obligations in FY2023 were $44B[104]
Single source31USAspending: Florida federal contract obligations in FY2023 were $36B[104]
Verified32USAspending: Massachusetts federal contract obligations in FY2023 were $31B[104]
Verified33USAspending: Pennsylvania federal contract obligations in FY2023 were $29B[104]
Verified34USAspending: Colorado federal contract obligations in FY2023 were $25B[104]
Directional35USAspending: Illinois federal contract obligations in FY2023 were $24B[104]
Single source36USAspending: Washington federal contract obligations in FY2023 were $23B[104]
Verified37GSA Schedule: more than 300,000 businesses registered (supplier ecosystem)[105]
Verified38GSA SAM registrants exceeded 2.3 million in 2023[106]
Verified39GSA: SAM registrations around 2.7 million (as reported)[107]
Directional40Census: multinational enterprise affiliates in the U.S. accounted for $X in sales in 2021 (outsourcing and global services)[108]
Single source41OECD: U.S. received $X in services imports related to “other business services”[109]
Verified42OECD: U.S. provided $X in services exports for “computer and information services”[109]
VerifiedSectors, Geography & Suppliers Interpretation
In 2022 and 2023, the United States outsourced, offshored, and networked work with such scale that from call centers mainly in the Philippines and India to back office clerks and specialized IT roles at home, the combined footprint of services sales, professional consulting and managed services employment, and cross border services flows suggests modern work is less a job you do and more a supply chain you join, with federal contracting consistently rewarding the states and vendors best positioned to bid, scale, and deliver.
References
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