Asia Pacific generated 49.6 billion dollars in IT outsourcing revenue. One third of organizations plan to increase IT outsourcing while 60 percent expect to apply AI to business process operations. High maturity buyers meet performance targets at nearly double the rate of low maturity buyers.
Key Takeaways
- In 2023, Asia/Pacific accounted for $49.6 billion of global IT outsourcing services revenue (share of worldwide IT outsourcing services).
- In 2023, Asia/Pacific accounted for $51.1 billion of global BPO services revenue (share of worldwide BPO services).
- The global IT outsourcing market is forecast to grow from $312.3 billion in 2024 to $370.4 billion by 2028 (CAGR 4.8%).
- 27% of enterprises reported using outsourcing/managed services for at least one IT function in a 2023 survey (sample of enterprise IT decision makers).
- 33% of organizations planned to increase outsourcing of IT services in 2024 compared with 2023 (enterprise intention survey).
- 8.9% of organizations worldwide were reported to be planning to adopt or scale robotic process automation (RPA) in 2024 for business processes
- Median IT outsourcing contract renegotiation cycle is 3 years (median reported timing for contract review/renewal in provider-client governance studies).
- 41% of buyers reported faster time-to-market (by 2–6 months) after restructuring outsourcing to align with agile delivery (survey distribution).
- Average wage arbitrage from offshoring in outsourcing engagements is approximately 25% to 40% relative to onshore costs (cost delta range reported in peer-reviewed economic literature).
- Average outsourcing cost savings of 10% to 25% are reported in the majority of survey studies of IT services sourcing (meta-analytic range).
- Offshore delivery centers can reduce labor cost per FTE by 30% to 60% versus onshore benchmarks in outsourcing deals (range from labor economics study).
- 58% of outsourcing contracts include a cost-based pricing component (fixed price or time-and-materials) based on 2022 contract analytics in a sourcing governance study.
- In 2024, generative AI deployment is cited as a key driver of outsourcing transitions; 56% of executives expect to use GenAI in outsourced workflows within 12–18 months (survey-based expectation).
- By 2025, 60% of global organizations are expected to use AI in business process outsourcing operations (forecasted adoption share).
- Robotic process automation (RPA) is forecast to be adopted by 25% of BPO organizations worldwide by 2026 (forecast share).
Asia Pacific leads IT and BPO revenue, while outsourcing expands globally with agile, cloud, and AI driving growth.
Related reading
01 · Category
Market Size7 stats
01
In 2023, Asia/Pacific accounted for $49.6 billion of global IT outsourcing services revenue (share of worldwide IT outsourcing services).
02
In 2023, Asia/Pacific accounted for $51.1 billion of global BPO services revenue (share of worldwide BPO services).
03
The global IT outsourcing market is forecast to grow from $312.3 billion in 2024 to $370.4 billion by 2028 (CAGR 4.8%).
04
The global business process outsourcing market is forecast to grow from $246.5 billion in 2024 to $339.6 billion by 2032 (CAGR 4.1%).
05
9.6% of global services trade value is accounted for by computer and information services in 2023, illustrating the economic footprint relevant to IT outsourcing
06
1.7 million people were employed directly in information technology services and call-center operations in the UK in 2023 (proxy employment pool for IT/BPO outsourcing)
07
14.8% year-over-year growth in global call center and customer interaction services market revenue was reported in 2023
Interpretation
Market Size Interpretation
For the market size angle, Asia Pacific led both IT outsourcing with $49.6 billion of 2023 revenue and BPO services with $51.1 billion, while global outsourcing is also set to expand from $312.3 billion in 2024 to $370.4 billion by 2028 in IT services, signaling strong and growing demand.
02 · Category
User Adoption4 stats
01
27% of enterprises reported using outsourcing/managed services for at least one IT function in a 2023 survey (sample of enterprise IT decision makers).
02
33% of organizations planned to increase outsourcing of IT services in 2024 compared with 2023 (enterprise intention survey).
03
8.9% of organizations worldwide were reported to be planning to adopt or scale robotic process automation (RPA) in 2024 for business processes
04
28% of global IT outsourcing buyers reported that they track service-level achievement using automated monitoring tools in 2024
Interpretation
User Adoption Interpretation
In the User Adoption category, the data shows momentum with 27% of enterprises already using outsourcing or managed IT services and 33% planning to expand it in 2024, while 28% of buyers rely on automated monitoring tools to track service performance and 8.9% plan to adopt or scale RPA.
03 · Category
Performance Metrics5 stats
01
Median IT outsourcing contract renegotiation cycle is 3 years (median reported timing for contract review/renewal in provider-client governance studies).
02
41% of buyers reported faster time-to-market (by 2–6 months) after restructuring outsourcing to align with agile delivery (survey distribution).
03
Average wage arbitrage from offshoring in outsourcing engagements is approximately 25% to 40% relative to onshore costs (cost delta range reported in peer-reviewed economic literature).
04
Outsourcing governance maturity levels: 74% of high-maturity buyers met or exceeded performance targets vs 38% of low-maturity buyers (benchmarking cross-tab).
05
63% of enterprises reported using standardized governance scorecards (KPIs/SLAs) to manage outsourcing providers in 2024
Interpretation
Performance Metrics Interpretation
Across performance metrics in outsourcing, stronger governance and agile alignment appear to drive measurable outcomes, with 74% of high-maturity buyers meeting performance targets versus 38% of low-maturity buyers and 41% of buyers reporting faster time to market by 2 to 6 months after restructuring.
More related reading
04 · Category
Cost Analysis4 stats
01
Average outsourcing cost savings of 10% to 25% are reported in the majority of survey studies of IT services sourcing (meta-analytic range).
02
Offshore delivery centers can reduce labor cost per FTE by 30% to 60% versus onshore benchmarks in outsourcing deals (range from labor economics study).
03
58% of outsourcing contracts include a cost-based pricing component (fixed price or time-and-materials) based on 2022 contract analytics in a sourcing governance study.
04
Value-based/ outcome-based pricing is used in 19% of outsourcing engagements in a 2023 procurement analytics dataset (share of contract pricing model).
Interpretation
Cost Analysis Interpretation
Across cost analysis evidence, outsourcing deals typically deliver measurable savings of 10% to 25% and often leverage offshore delivery to cut labor cost per FTE by 30% to 60%, while the majority of contracts still rely on cost-based pricing with 58% incorporating fixed or time-and-materials terms and only 19% using value or outcome-based pricing.
05 · Category
Industry Trends10 stats
01
In 2024, generative AI deployment is cited as a key driver of outsourcing transitions; 56% of executives expect to use GenAI in outsourced workflows within 12–18 months (survey-based expectation).
02
By 2025, 60% of global organizations are expected to use AI in business process outsourcing operations (forecasted adoption share).
03
Robotic process automation (RPA) is forecast to be adopted by 25% of BPO organizations worldwide by 2026 (forecast share).
04
Cloud outsourcing: 72% of IT outsourcing buyers plan to shift workloads to cloud service providers by 2025 (survey planning share).
05
Vendor consolidation: 46% of organizations reported reducing the number of outsourcing vendors by at least 2 in 2023 to simplify governance (change metric).
06
Data residency requirements: 38% of enterprises reported that data residency influenced their outsourcing vendor selection in 2023 (survey share).
07
Vendor risk management: 49% of organizations conduct quarterly third-party risk reviews for outsourcing providers (governance cadence).
08
Labor and rights: In the EU, the directive framework requiring supply chain due diligence (CS3D) was adopted in 2024, impacting outsourcing supply chains (regulatory milestone date).
09
15% of organizations cited regulatory compliance complexity as the primary constraint on scaling outsourcing in 2024
10
31% of outsourced IT functions were delivered from offshore locations in 2023, based on global delivery-mix reporting in industry benchmarking
Interpretation
Industry Trends Interpretation
In the Industry Trends outlook for outsourcing, executives are rapidly moving workloads and operations toward AI and cloud with 56% expecting to use GenAI in outsourced work and 72% of IT outsourcing buyers planning to shift workloads to cloud providers by 2025, while governance and risk factors like vendor consolidation and data residency requirements are also reshaping vendor choices.
06 · Category
Risk & Compliance5 stats
01
24% of outsourced engagements reported contract breach or service failure events during the service lifecycle in a 2022 governance dataset
02
72% of IT services procurement teams reported that they require data protection clauses in outsourcing contracts as a standard practice in 2023
03
12% of respondents reported implementing a formal exit plan (transition/termination assistance) in their outsourcing contracts by end of 2023
04
44% of outsourcing contracts reported include security and privacy requirements tied to specific compliance frameworks (e.g., ISO-aligned controls or equivalent) in 2023
05
27% of organizations reported that they use contractually defined data deletion timelines for outsourcing exits in 2024
Interpretation
Risk & Compliance Interpretation
Risk and compliance issues are showing up in outsourced services at a steady clip, with 24% reporting contract breach or service failures in 2022 and while 72% of IT procurement teams require data protection clauses, only 12% have a formal exit plan and 27% use contractually defined data deletion timelines, leaving a notable gap in end to end compliance readiness.
report visual · Comparison
Where outsourcing is heading: IT spend growth vs BPO growth
Forecast growth trends for global IT outsourcing and business process outsourcing indicate continued expansion across the outsourcing market.
In 2023, Asia/Pacific accounted for $49.6 billion of global IT outsourcing services revenue (share of worldwide IT outso$49.6 billion
The global IT outsourcing market is forecast to grow from $312.3 billion in 2024 to $370.4 billion by 2028 (CAGR 4.8%).
4.8%
The global business process outsourcing market is forecast to grow from $246.5 billion in 2024 to $339.6 billion by 2032
4.1%
source-verifiedalliedmarketresearch.com · idc.com2024
Reference
Cite This Report
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APA
Stefan Wendt. (2026, February 13). Outsourcing Industry Statistics. Gitnux. https://gitnux.org/outsourcing-industry-statistics
MLA
Stefan Wendt. "Outsourcing Industry Statistics." Gitnux, 13 Feb 2026, https://gitnux.org/outsourcing-industry-statistics.
Chicago
Stefan Wendt. 2026. "Outsourcing Industry Statistics." Gitnux. https://gitnux.org/outsourcing-industry-statistics.
Sources & references
35 datasets cited across this report · attribution is report-level
+10 additional datasets cited (not shown individually)