GITNUXREPORT 2025

Digital Transformation In The Commercial Industry Statistics

Majority of commercial firms embrace digital transformation to boost growth, customer experience.

Jannik Linder

Co-Founder of Gitnux, specialized in content and tech since 2016.

First published: April 29, 2025

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Statistic 1

60% of commercial enterprises say that digital transformation has significantly improved customer experience

Statistic 2

85% of consumers say their digital experiences with brands positively influence their purchasing decisions

Statistic 3

60% of commercial firms track customer data to personalize marketing efforts

Statistic 4

64% of organizations say customer expectations are their primary motivation for digital transformation

Statistic 5

58% of companies use big data analytics to inform strategic decisions

Statistic 6

63% of organizations are deploying chatbots to improve customer service

Statistic 7

54% of businesses see augmented reality as a way to enhance customer experience

Statistic 8

65% of commercial companies see cybersecurity as a primary concern during digital transformation

Statistic 9

44% of organizations report cybersecurity incidents during digital transformation projects

Statistic 10

49% of organizations still face data privacy challenges when implementing digital tools

Statistic 11

87% of commercial organizations have implemented digital transformation initiatives

Statistic 12

70% of commercial companies report increased revenue due to digital transformation

Statistic 13

83% of commercial firms consider digital transformation a core part of their business strategy

Statistic 14

54% of commercial organizations have experienced a positive ROI from digital transformation projects

Statistic 15

45% of commercial businesses face challenges integrating new digital technologies

Statistic 16

78% of commercial organizations believe digital transformation drives innovation

Statistic 17

55% of commercial firms plan to increase their digital transformation budgets in the next year

Statistic 18

68% of commercial organizations have adopted cloud computing as part of their digital transformation strategy

Statistic 19

80% of commercial decision-makers believe data analytics are critical to success in digital transformation

Statistic 20

50% of companies report slow digital transformation progress due to legacy systems

Statistic 21

72% of commercial organizations utilize AI or machine learning to improve business operations

Statistic 22

43% of executives believe digital transformation is the most critical factor for future competitiveness

Statistic 23

76% of commercial companies have implemented mobile solutions for customer engagement

Statistic 24

67% of organizations see IoT (Internet of Things) as a key component of digital transformation

Statistic 25

39% of firms report that digital transformation has directly contributed to cost reductions

Statistic 26

58% of commercial organizations are investing in process automation to enhance efficiency

Statistic 27

74% of businesses experienced operational improvements after digital transformation

Statistic 28

81% of companies believe that digital transformation will help them succeed post-pandemic

Statistic 29

66% of firms cite competition as the primary driver for initiating digital transformation

Statistic 30

30% of organizations have fully integrated AI into their core processes

Statistic 31

69% of departments within commercial companies are adopting collaborative digital tools to enhance productivity

Statistic 32

79% of commercial businesses say digital transformation has improved the speed of service delivery

Statistic 33

41% of commercial organizations are planning to leverage edge computing as part of digital strategies

Statistic 34

42% of companies report that digital transformation has led to increased employee engagement

Statistic 35

73% of organizations that undergo digital transformation report an improvement in data quality

Statistic 36

49% of companies prioritize sustainability in their digital transformation strategies

Statistic 37

65% of firms see digital transformation as a way to improve supply chain resilience

Statistic 38

59% of organizations report that digital transformation improves agility and responsiveness

Statistic 39

71% of commercial organizations invest in digital skills development for their workforce

Statistic 40

58% of organizations utilize digital twins to simulate and optimize operational processes

Statistic 41

62% of firms report that digital transformation initiatives have improved data-driven decision-making

Statistic 42

33% of commercial organizations are using or planning to implement robotic process automation (RPA)

Statistic 43

75% of digital transformation projects in the commercial sector fail to meet expectations, often due to poor change management

Statistic 44

60% of companies see a competitive advantage when effectively leveraging digital transformation

Statistic 45

48% of enterprises report increased use of data lakes for better data integration and analytics

Statistic 46

57% of firms believe that digital transformation helps attract top talent

Statistic 47

69% of organizations say they are accelerating digital transformation efforts post-pandemic

Statistic 48

66% of commercial organizations partner with startups or tech firms to enhance their digital capabilities

Statistic 49

52% of companies are investing in employee digital literacy programs

Statistic 50

44% of businesses plan to adopt 5G technology to support digital transformation

Statistic 51

53% of firms are exploring blockchain technology for supply chain transparency

Statistic 52

45% of firms indicate that employee training is a significant challenge during digital transformation

Statistic 53

38% of companies consider digital transformation a threat to traditional business models, facing internal resistance

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Key Highlights

87% of commercial organizations have implemented digital transformation initiatives
70% of commercial companies report increased revenue due to digital transformation
60% of commercial enterprises say that digital transformation has significantly improved customer experience
83% of commercial firms consider digital transformation a core part of their business strategy
54% of commercial organizations have experienced a positive ROI from digital transformation projects
45% of commercial businesses face challenges integrating new digital technologies
78% of commercial organizations believe digital transformation drives innovation
65% of commercial companies see cybersecurity as a primary concern during digital transformation
55% of commercial firms plan to increase their digital transformation budgets in the next year
68% of commercial organizations have adopted cloud computing as part of their digital transformation strategy
80% of commercial decision-makers believe data analytics are critical to success in digital transformation
50% of companies report slow digital transformation progress due to legacy systems
72% of commercial organizations utilize AI or machine learning to improve business operations

In an era where 87% of commercial organizations are embracing digital transformation, the industry is experiencing a revolution that not only boosts revenue—reported by 70% of companies—but also redefines customer experience, drives innovation, and secures a competitive edge in a rapidly evolving market.

Customer Experience and Data Analytics

60% of commercial enterprises say that digital transformation has significantly improved customer experience
85% of consumers say their digital experiences with brands positively influence their purchasing decisions
60% of commercial firms track customer data to personalize marketing efforts
64% of organizations say customer expectations are their primary motivation for digital transformation
58% of companies use big data analytics to inform strategic decisions
63% of organizations are deploying chatbots to improve customer service
54% of businesses see augmented reality as a way to enhance customer experience

Customer Experience and Data Analytics Interpretation

As the digital tide surges through the commercial landscape, it’s clear that data-driven personalization and immersive technologies are not just enhancing customer experiences but becoming the new currency of competitive advantage.

Cybersecurity and Data Privacy

65% of commercial companies see cybersecurity as a primary concern during digital transformation
44% of organizations report cybersecurity incidents during digital transformation projects
49% of organizations still face data privacy challenges when implementing digital tools

Cybersecurity and Data Privacy Interpretation

Amid digital transformation, with 65% prioritizing cybersecurity and nearly half grappling with data privacy issues, it's clear that in the commercial industry, embracing innovation must come with a vigilant eye—and perhaps a firewall—to keep the vaults secure while unlocking new growth.

Digital Transformation Adoption and Implementation

87% of commercial organizations have implemented digital transformation initiatives
70% of commercial companies report increased revenue due to digital transformation
83% of commercial firms consider digital transformation a core part of their business strategy
54% of commercial organizations have experienced a positive ROI from digital transformation projects
45% of commercial businesses face challenges integrating new digital technologies
78% of commercial organizations believe digital transformation drives innovation
55% of commercial firms plan to increase their digital transformation budgets in the next year
68% of commercial organizations have adopted cloud computing as part of their digital transformation strategy
80% of commercial decision-makers believe data analytics are critical to success in digital transformation
50% of companies report slow digital transformation progress due to legacy systems
72% of commercial organizations utilize AI or machine learning to improve business operations
43% of executives believe digital transformation is the most critical factor for future competitiveness
76% of commercial companies have implemented mobile solutions for customer engagement
67% of organizations see IoT (Internet of Things) as a key component of digital transformation
39% of firms report that digital transformation has directly contributed to cost reductions
58% of commercial organizations are investing in process automation to enhance efficiency
74% of businesses experienced operational improvements after digital transformation
81% of companies believe that digital transformation will help them succeed post-pandemic
66% of firms cite competition as the primary driver for initiating digital transformation
30% of organizations have fully integrated AI into their core processes
69% of departments within commercial companies are adopting collaborative digital tools to enhance productivity
79% of commercial businesses say digital transformation has improved the speed of service delivery
41% of commercial organizations are planning to leverage edge computing as part of digital strategies
42% of companies report that digital transformation has led to increased employee engagement
73% of organizations that undergo digital transformation report an improvement in data quality
49% of companies prioritize sustainability in their digital transformation strategies
65% of firms see digital transformation as a way to improve supply chain resilience
59% of organizations report that digital transformation improves agility and responsiveness
71% of commercial organizations invest in digital skills development for their workforce
58% of organizations utilize digital twins to simulate and optimize operational processes
62% of firms report that digital transformation initiatives have improved data-driven decision-making
33% of commercial organizations are using or planning to implement robotic process automation (RPA)
75% of digital transformation projects in the commercial sector fail to meet expectations, often due to poor change management
60% of companies see a competitive advantage when effectively leveraging digital transformation
48% of enterprises report increased use of data lakes for better data integration and analytics
57% of firms believe that digital transformation helps attract top talent
69% of organizations say they are accelerating digital transformation efforts post-pandemic
66% of commercial organizations partner with startups or tech firms to enhance their digital capabilities
52% of companies are investing in employee digital literacy programs
44% of businesses plan to adopt 5G technology to support digital transformation

Digital Transformation Adoption and Implementation Interpretation

While 87% of commercial organizations are racing to digitize their operations—hoping to boost revenues, foster innovation, and stay ahead of fierce competition—over half still face integration challenges and high project failure rates, proving that in the digital age, transformation is less a sprint and more a strategic marathon demanding skillful change management and robust technology deployment.

Emerging Technologies and Innovation

53% of firms are exploring blockchain technology for supply chain transparency

Emerging Technologies and Innovation Interpretation

With over half of firms exploring blockchain for supply chain transparency, it's clear that the commercial industry is increasingly recognizing that in the race for trust and accountability, data's ledger is the new gold standard.

Organizational Challenges and Strategic Planning

45% of firms indicate that employee training is a significant challenge during digital transformation
38% of companies consider digital transformation a threat to traditional business models, facing internal resistance

Organizational Challenges and Strategic Planning Interpretation

Nearly half of firms find employee training a hurdle in digital overhaul, while over a third see digital shifts as a threat to traditional business models, revealing that embracing change often feels more about convincing hearts than installing new tech.