Healthcare executives expected telehealth adoption to increase, with 83% saying growth would happen in the next 12 months. U.S. adults followed that trajectory, with telehealth use rising from 40.4% in 2021 to 45.5% in 2023. Still, only 3.6% of U.S. adults used telehealth for medical or mental health in the prior two weeks in 2020.
Key Takeaways
- 40.4% of U.S. adults used telehealth in the past 12 months (2021)
- 45.5% of U.S. adults used telehealth in the past 12 months (2023)
- 3.6% of U.S. adults used telehealth for medical or mental health in the past 2 weeks (2020)
- 30% of U.S. hospitals planned to increase investment in digital health/telehealth over the next 12 months (2022)
- 83% of healthcare executives expect telehealth adoption to increase in the next 12 months (2021)
- Telehealth adoption varies by digital access: 68% of people who have broadband at home used the internet for health activities compared with 38% without broadband (US survey; 2021)
- Telehealth claims paid by Medicare increased from 0.3% of total Medicare Part B claims pre-pandemic to 8.1% by May 2020 (United States)
- Global digital health market size was $233.0 billion in 2020 and projected to reach $712.8 billion by 2028 (CAGR 16.9%)
- Global telehealth market size was $29.5 billion in 2020 and forecast to reach $209.2 billion by 2030 (CAGR 23.0%)
- Telehealth associated with a 38% reduction in no-show rates versus in-person care (systematic review)
- In-person outpatient wait times were reduced by 76% for teledermatology compared with in-person visits in a randomized trial (2013)
- Telehealth improved medication adherence by a standardized mean difference of 0.20 in a meta-analysis (effect size)
- Telehealth reduced total costs by 8% versus in-person care in a systematic review (cost reduction)
- A cost-effectiveness study found telehealth follow-up saved €1,196 per patient over 12 months versus usual care (Europe)
- A systematic review found telehealth interventions reduced healthcare costs by a median of 19% (median cost reduction)
Telehealth usage surged in recent years, improving access, satisfaction, and outcomes while driving major market growth.
Related reading
01 · Category
User Adoption6 stats
01
40.4% of U.S. adults used telehealth in the past 12 months (2021)
02
45.5% of U.S. adults used telehealth in the past 12 months (2023)
03
3.6% of U.S. adults used telehealth for medical or mental health in the past 2 weeks (2020)
04
32.0% of clinicians reported providing virtual care to patients in 2021 (US)
05
In a US survey, 65% of patients were willing to use telehealth for follow-up care (2019)
06
In a UK survey, 72% of respondents reported willingness to use video consultations for minor conditions (2019)
Interpretation
User Adoption Interpretation
User adoption of telehealth is rising, with the share of U.S. adults using it in the past 12 months growing from 40.4% in 2021 to 45.5% in 2023, while willingness to use it for specific care needs remains high at 65% for follow up in the US and 72% for video consultations in the UK.
02 · Category
Industry Trends5 stats
01
30% of U.S. hospitals planned to increase investment in digital health/telehealth over the next 12 months (2022)
02
83% of healthcare executives expect telehealth adoption to increase in the next 12 months (2021)
03
Telehealth adoption varies by digital access: 68% of people who have broadband at home used the internet for health activities compared with 38% without broadband (US survey; 2021)
04
In the US, 78% of adults believe telehealth is convenient (2023 survey)
05
In 2022, 41% of US health organizations reported being the target of ransomware (FBI/CISA survey via HIMSS/others)
Interpretation
Industry Trends Interpretation
Digital telehealth momentum is clearly building as shown by the fact that 30% of U.S. hospitals planned to increase investment in 2022 and 83% of healthcare executives expect adoption to rise in the next 12 months, underscoring an industry trend toward wider rollout.
03 · Category
Market Size8 stats
01
Telehealth claims paid by Medicare increased from 0.3% of total Medicare Part B claims pre-pandemic to 8.1% by May 2020 (United States)
02
Global digital health market size was $233.0 billion in 2020 and projected to reach $712.8 billion by 2028 (CAGR 16.9%)
03
Global telehealth market size was $29.5 billion in 2020 and forecast to reach $209.2 billion by 2030 (CAGR 23.0%)
04
U.S. telehealth services market revenue was $11.8 billion in 2022 (forecast to $64.9 billion by 2030; CAGR 25.2%)
05
The global remote patient monitoring (RPM) market was valued at $1.6 billion in 2019 and forecast to reach $6.7 billion by 2024 (CAGR ~32%)
06
During April 2020, telehealth comprised 14% of outpatient visits among Medicare fee-for-service beneficiaries (US)
07
A 2022 report estimated the US telehealth market reached $25.4 billion in 2021 and would grow to $60.5 billion by 2026 (forecast)
08
China’s telemedicine market is expected to grow from $4.9 billion in 2020 to $26.5 billion by 2025 (CAGR ~41%)
Interpretation
Market Size Interpretation
Telehealth market size surged sharply as demand accelerated, with Medicare telehealth going from just 0.3% of Part B claims pre pandemic to 8.1% by May 2020 and the global telehealth market growing from $29.5 billion in 2020 to a projected $209.2 billion by 2030, underscoring rapid expansion at the core of the Market Size category.
More related reading
04 · Category
Performance Metrics13 stats
01
Telehealth associated with a 38% reduction in no-show rates versus in-person care (systematic review)
02
In-person outpatient wait times were reduced by 76% for teledermatology compared with in-person visits in a randomized trial (2013)
03
Telehealth improved medication adherence by a standardized mean difference of 0.20 in a meta-analysis (effect size)
04
Telemedicine reduced emergency department visits by 33% in a meta-analysis (relative reduction)
05
Remote patient monitoring reduced hospital admissions by 23% in a meta-analysis (relative reduction)
06
Audio-video telehealth had similar clinical outcomes to in-person care for many conditions in a systematic review (diagnostic/clinical equivalence)
07
Patient satisfaction for telehealth was high: 83% of patients reported being satisfied in a systematic review (percentage satisfied)
08
Telehealth reduced the number of missed appointments by 28% in a real-world study (relative reduction)
09
In a randomized trial, telepsychiatry achieved 84% of clinical improvement relative to in-person care (noninferior; 2016)
10
In a systematic review, telehealth increased access to care by reducing travel burden: 1,000+ miles/year saved for patients in included studies (range)
11
Telehealth improved hypertension control by 0.44% absolute reduction in systolic blood pressure across studies (meta-analysis effect)
12
Diabetes telemonitoring improved HbA1c by -0.33% on average versus control (meta-analysis)
13
In a heart failure remote monitoring meta-analysis, mortality reduced by 16% (relative reduction)
Interpretation
Performance Metrics Interpretation
Across performance metrics, telehealth is consistently reducing key access and utilization barriers, including a 76% drop in teledermatology wait times and a 33% reduction in emergency department visits compared with in-person care.
05 · Category
Cost Analysis10 stats
01
Telehealth reduced total costs by 8% versus in-person care in a systematic review (cost reduction)
02
A cost-effectiveness study found telehealth follow-up saved €1,196 per patient over 12 months versus usual care (Europe)
03
A systematic review found telehealth interventions reduced healthcare costs by a median of 19% (median cost reduction)
04
Home-based remote monitoring reduced the odds of hospitalization by 0.77 (23% relative reduction) in a meta-analysis
05
Telehealth reduced clinician travel costs by 72% in an observational evaluation of telehealth services (percentage reduction)
06
Patient out-of-pocket expenses were lower by $62on average for telehealth visits versus in-person in a US study (average difference)
07
During the COVID-19 period, telehealth visits were associated with lower spending growth for Medicare beneficiaries in 2020 (relative spending trend)
08
Telehealth use reduced transportation-related time costs by 64 minutes per patient encounter on average in a US evaluation (time saved)
09
Telehealth reduced direct medical costs for chronic disease management by 14% in a meta-analysis (relative reduction)
10
Remote monitoring reimbursement codes 99453 and 99454 require at least 16 days of monitoring per month to meet specified criteria (billing rule minimum)
Interpretation
Cost Analysis Interpretation
Cost analyses consistently show telehealth can deliver meaningful savings, cutting total costs by 8% versus in-person care and even achieving up to a 19% median reduction across systematic reviews while also lowering patient out-of-pocket spending by $62 on average in the US.
report visual · Projection
Telehealth adoption has continued to rise (US)
Share of U.S. adults using telehealth increased from 2021 to 2023.
3.6 % of U.S. adults
Start
+132.94%
CAGR · 3y
45.5 % of U.S. adults
Projected
20212024
source-verifiedpewresearch.org · jamanetwork.com2023
Reference
Cite This Report
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APA
Emilia Santos. (2026, February 13). Digital Telehealth Services Industry Statistics. Gitnux. https://gitnux.org/digital-telehealth-services-industry-statistics
MLA
Emilia Santos. "Digital Telehealth Services Industry Statistics." Gitnux, 13 Feb 2026, https://gitnux.org/digital-telehealth-services-industry-statistics.
Chicago
Emilia Santos. 2026. "Digital Telehealth Services Industry Statistics." Gitnux. https://gitnux.org/digital-telehealth-services-industry-statistics.
Sources & references
42 datasets cited across this report · attribution is report-level
+25 additional datasets cited (not shown individually)