Quick Overview
- 1#1: Cityworks - GIS-integrated platform for managing public works assets, work orders, maintenance, and service requests.
- 2#2: Cartegraph - Asset management and work order software optimized for public works with advanced analytics and mobile capabilities.
- 3#3: PubWorks - Modular public works solution for work orders, asset tracking, permitting, and fleet management.
- 4#4: CentralSquare Lucity - Comprehensive public sector CMMS for work orders, asset management, and GIS integration.
- 5#5: AssetWorks - Public sector-focused asset and work order management with fleet maintenance tracking.
- 6#6: OpenGov - Cloud-based work order and asset management platform for government transparency and efficiency.
- 7#7: KloudGin - AI-powered field service management for public works work orders and mobile workforce.
- 8#8: GovPilot - All-in-one SaaS platform for municipal work orders, citizen requests, and department coordination.
- 9#9: MaintStar - Enterprise asset management system for public works maintenance and work order processing.
- 10#10: NEXGEN Asset Management - GIS-centric work order and asset lifecycle management tailored for public agencies.
We ranked these tools by evaluating key factors including feature set (GIS, mobile, asset lifecycle management), platform reliability, ease of implementation, and value for public sector agencies, ensuring a balanced assessment of functionality and practicality.
Comparison Table
Public works work order software streamlines infrastructure management, service delivery, and asset tracking; this comparison table explores leading tools like Cityworks, Cartegraph, PubWorks, CentralSquare Lucity, AssetWorks, and more, highlighting features, scalability, and usability to help teams identify the best fit for their needs.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Cityworks GIS-integrated platform for managing public works assets, work orders, maintenance, and service requests. | enterprise | 9.4/10 | 9.8/10 | 8.2/10 | 8.7/10 |
| 2 | Cartegraph Asset management and work order software optimized for public works with advanced analytics and mobile capabilities. | enterprise | 9.2/10 | 9.5/10 | 8.4/10 | 8.9/10 |
| 3 | PubWorks Modular public works solution for work orders, asset tracking, permitting, and fleet management. | specialized | 8.7/10 | 9.2/10 | 8.5/10 | 8.0/10 |
| 4 | CentralSquare Lucity Comprehensive public sector CMMS for work orders, asset management, and GIS integration. | enterprise | 8.7/10 | 9.2/10 | 8.1/10 | 8.4/10 |
| 5 | AssetWorks Public sector-focused asset and work order management with fleet maintenance tracking. | enterprise | 8.2/10 | 8.7/10 | 7.6/10 | 8.0/10 |
| 6 | OpenGov Cloud-based work order and asset management platform for government transparency and efficiency. | enterprise | 8.1/10 | 8.4/10 | 7.9/10 | 7.6/10 |
| 7 | KloudGin AI-powered field service management for public works work orders and mobile workforce. | specialized | 7.9/10 | 8.4/10 | 7.7/10 | 7.2/10 |
| 8 | GovPilot All-in-one SaaS platform for municipal work orders, citizen requests, and department coordination. | specialized | 8.1/10 | 8.4/10 | 8.2/10 | 7.8/10 |
| 9 | MaintStar Enterprise asset management system for public works maintenance and work order processing. | enterprise | 7.4/10 | 8.2/10 | 6.8/10 | 7.0/10 |
| 10 | NEXGEN Asset Management GIS-centric work order and asset lifecycle management tailored for public agencies. | specialized | 7.3/10 | 7.6/10 | 6.9/10 | 7.4/10 |
GIS-integrated platform for managing public works assets, work orders, maintenance, and service requests.
Asset management and work order software optimized for public works with advanced analytics and mobile capabilities.
Modular public works solution for work orders, asset tracking, permitting, and fleet management.
Comprehensive public sector CMMS for work orders, asset management, and GIS integration.
Public sector-focused asset and work order management with fleet maintenance tracking.
Cloud-based work order and asset management platform for government transparency and efficiency.
AI-powered field service management for public works work orders and mobile workforce.
All-in-one SaaS platform for municipal work orders, citizen requests, and department coordination.
Enterprise asset management system for public works maintenance and work order processing.
GIS-centric work order and asset lifecycle management tailored for public agencies.
Cityworks
enterpriseGIS-integrated platform for managing public works assets, work orders, maintenance, and service requests.
Deep native integration with Esri ArcGIS, enabling dynamic mapping of work orders, assets, and service requests with advanced spatial analytics
Cityworks is a comprehensive GIS-centric platform designed for public works and municipal operations, specializing in work order management, asset tracking, preventive maintenance, and service request handling. It integrates deeply with Esri ArcGIS to provide spatial intelligence, enabling teams to visualize, assign, and track work orders across infrastructure assets like streets, parks, and utilities. With mobile apps for field workers and robust reporting tools, it streamlines workflows from request intake to completion, making it ideal for government agencies managing large-scale public infrastructure.
Pros
- Unmatched GIS integration with Esri ArcGIS for spatial asset management and work order mapping
- Comprehensive modules covering work orders, inspections, permitting, and licensing
- Strong mobile functionality for real-time field updates and offline access
Cons
- Steep learning curve due to its extensive customization and feature depth
- High implementation and ongoing costs, often requiring professional services
- Pricing lacks transparency, with custom quotes needed for full details
Best For
Large municipalities and public works departments requiring GIS-driven work order and asset management at enterprise scale.
Pricing
Enterprise-level custom pricing starting at $50,000+ annually, based on modules, users, and GIS integration; quotes required.
Cartegraph
enterpriseAsset management and work order software optimized for public works with advanced analytics and mobile capabilities.
GIS-centric asset management with dynamic mapping and spatial querying for precise infrastructure tracking
Cartegraph is a robust asset management and work order software designed specifically for public works, municipalities, and government agencies. It provides end-to-end functionality for managing infrastructure assets, creating and tracking work orders, scheduling preventive maintenance, and integrating with GIS for spatial analysis. The platform supports mobile field access, advanced reporting, and analytics to optimize operations, reduce costs, and ensure compliance with regulatory standards.
Pros
- Seamless GIS integration for asset visualization and location-based work orders
- Comprehensive work order management with mobile apps for field efficiency
- Advanced analytics and reporting for budgeting, compliance, and performance tracking
Cons
- Steep learning curve due to extensive customization options
- Enterprise-level pricing not ideal for small departments
- Implementation requires significant setup time and training
Best For
Mid-to-large municipalities and public works departments needing integrated GIS-driven asset and work order management.
Pricing
Custom enterprise licensing starting around $50,000+ annually based on users, assets, and modules; contact sales for tailored quotes.
PubWorks
specializedModular public works solution for work orders, asset tracking, permitting, and fleet management.
Deep GIS integration that overlays work orders, assets, and routes on interactive maps for precise field operations.
PubWorks is a specialized software platform tailored for public works departments, providing comprehensive work order management, asset tracking, fleet maintenance, and facility management tools. It streamlines task assignment, scheduling, dispatching, and completion tracking with mobile apps for field workers and GIS integration for mapping assets and routes. The system also offers robust reporting, preventive maintenance scheduling, and compliance tracking to enhance operational efficiency in municipalities.
Pros
- Highly integrated modules for work orders, assets, fleet, and GIS mapping
- Mobile-first design with real-time GPS tracking and offline capabilities
- Customizable reporting and dashboards for compliance and analytics
Cons
- Custom pricing can be steep for small municipalities
- Initial setup and training require significant time investment
- Limited native integrations with some modern ERP systems
Best For
Mid-sized municipalities and public works departments needing a scalable, all-in-one solution for work orders, preventive maintenance, and asset management.
Pricing
Quote-based, modular subscriptions starting around $5,000-$15,000 annually depending on users, assets, and modules selected.
CentralSquare Lucity
enterpriseComprehensive public sector CMMS for work orders, asset management, and GIS integration.
GIS-powered asset visualization and work order assignment for precise location-based maintenance planning
CentralSquare Lucity is a robust enterprise software platform designed for public works and asset management, enabling municipalities to track, schedule, and manage work orders efficiently. It offers comprehensive tools for asset lifecycle management, preventive maintenance, inventory control, and GIS integration to visualize infrastructure spatially. The solution supports mobile field access, custom workflows, and advanced reporting to optimize public sector operations and reduce downtime.
Pros
- Deep GIS integration for spatial asset tracking and work order routing
- Scalable for large municipalities with strong preventive maintenance tools
- Comprehensive mobile app for field technicians with offline capabilities
Cons
- Steep learning curve due to extensive customization options
- Lengthy implementation and onboarding process
- Premium pricing may not suit smaller departments
Best For
Mid-to-large municipalities and public works departments needing integrated asset and work order management with GIS capabilities.
Pricing
Custom enterprise pricing via quote; typically $75-$150 per user/month based on modules, users, and deployment scale.
AssetWorks
enterprisePublic sector-focused asset and work order management with fleet maintenance tracking.
Advanced GIS integration that enables location-intelligent work order routing and asset visualization on interactive maps
AssetWorks offers a robust work order management solution designed for public works departments, focusing on asset maintenance, scheduling, dispatching, and tracking across infrastructure like roads, parks, and facilities. It integrates seamlessly with GIS for location-based intelligence, mobile apps for field technicians, and inventory management to streamline operations. The platform provides analytics for preventive maintenance and compliance reporting, helping municipalities optimize resource allocation and reduce costs.
Pros
- Deep GIS and mapping integration for spatial asset tracking
- Mobile workforce tools with real-time updates and offline support
- Comprehensive analytics for predictive maintenance and reporting
Cons
- Steep learning curve due to extensive customization options
- Higher pricing suitable mainly for mid-to-large organizations
- Implementation can take longer than simpler alternatives
Best For
Mid-sized to large municipalities and public works departments needing integrated GIS-driven work order and asset management.
Pricing
Custom quote-based pricing; typically starts at $5,000+ per month for full deployments, depending on modules, users, and scale.
OpenGov
enterpriseCloud-based work order and asset management platform for government transparency and efficiency.
Deep GIS integration for visual work order mapping and asset-centric dispatching
OpenGov Work Orders is a cloud-based solution tailored for public sector organizations to streamline work order management, maintenance requests, and asset inspections in public works departments. It offers mobile apps for field workers, automated workflows, and real-time dashboards for tracking progress and resource allocation. The platform integrates deeply with GIS systems and other OpenGov modules like asset management and permitting for a unified government operations experience.
Pros
- Seamless GIS and asset management integration
- Mobile accessibility for field technicians
- Robust reporting and compliance tools
Cons
- Higher cost suitable for larger budgets only
- Steeper learning curve for non-tech users
- Custom implementation often required
Best For
Mid-to-large municipalities needing an integrated platform for work orders alongside budgeting, permitting, and asset management.
Pricing
Custom quote-based pricing; typically $5,000+ per month depending on modules, users, and agency size.
KloudGin
specializedAI-powered field service management for public works work orders and mobile workforce.
GenAI-powered intelligent agent for autonomous work order triage, resolution suggestions, and predictive maintenance.
KloudGin is an AI-powered field service management platform designed to unify work order management, dispatching, scheduling, and asset maintenance for asset-intensive industries including public works. It offers mobile-first tools for field technicians, real-time visibility into operations, and GenAI-driven automation for predictive maintenance and workflow optimization. The platform integrates with GIS, ERP systems, and IoT devices to support public sector needs like infrastructure repairs, fleet management, and compliance reporting.
Pros
- AI-driven automation and predictive analytics for efficient work order handling
- Robust mobile app with offline capabilities and real-time collaboration
- Strong integrations with GIS, ERP, and public sector tools
Cons
- Enterprise-focused with complex initial setup and customization
- Less specialized for small-scale public works compared to niche tools
- Pricing lacks transparency and can be high for mid-sized departments
Best For
Mid-to-large public works departments in municipalities needing scalable AI-enhanced field operations and asset management.
Pricing
Custom enterprise pricing upon request, typically subscription-based starting at $100+ per user/month depending on scale and features.
GovPilot
specializedAll-in-one SaaS platform for municipal work orders, citizen requests, and department coordination.
Integrated citizen self-service portal that converts public requests directly into prioritized work orders with GIS location data
GovPilot is a cloud-based government management platform tailored for local municipalities, with robust public works work order functionality that allows teams to create, assign, track, and report on maintenance tasks efficiently. It integrates work orders with asset management, GIS mapping, fleet tracking, and a citizen request portal for streamlined operations. The mobile app enables field workers to update statuses in real-time, while customizable dashboards provide oversight for supervisors.
Pros
- Comprehensive integration with GIS and asset management for contextual work orders
- Mobile-first design supports real-time field updates and photo attachments
- Citizen portal automates service requests into trackable work orders
Cons
- Modular pricing can become expensive for full suite adoption
- Primarily designed for broader gov operations, potentially overkill for work orders only
- Limited native integrations with non-gov specific tools
Best For
Small to mid-sized municipalities needing an all-in-one platform that ties public works work orders to citizen services and other gov functions.
Pricing
Custom quote-based pricing per module and municipality size, typically starting at $500-$1,500/month for core public works features.
MaintStar
enterpriseEnterprise asset management system for public works maintenance and work order processing.
Advanced GIS and mapping integration for geospatial work order assignment and asset tracking
MaintStar is an enterprise asset management (EAM) software suite tailored for public sector organizations, particularly public works, utilities, and facilities management. It provides comprehensive work order management, including creation, assignment, tracking, and mobile completion, alongside preventive maintenance scheduling and inventory control. The platform excels in integrating with GIS for asset mapping and offers robust reporting to support compliance and operational efficiency.
Pros
- Strong GIS integration for asset visualization and work order routing
- Comprehensive preventive maintenance and inventory modules
- Proven track record in public sector with customizable reporting
Cons
- Outdated user interface requiring training
- Complex implementation and customization process
- Pricing opaque without custom quotes
Best For
Mid-sized municipalities and public works departments needing integrated asset lifecycle management.
Pricing
Custom enterprise pricing via quote; typically $50,000+ annually for mid-sized deployments, modular licensing.
NEXGEN Asset Management
specializedGIS-centric work order and asset lifecycle management tailored for public agencies.
Advanced GIS mapping that overlays work orders directly on interactive asset maps for precise field operations
NEXGEN Asset Management is a cloud-based CMMS platform tailored for public works, utilities, and municipal operations, providing robust work order management, asset tracking, preventive maintenance scheduling, and inventory control. It enables efficient dispatching, mobile field access for technicians, and GIS integration for mapping infrastructure assets. The software emphasizes scalability for mid-sized organizations handling fleets, facilities, and public infrastructure maintenance.
Pros
- Strong GIS integration for asset visualization and location-based work orders
- Comprehensive mobile app supporting offline access and real-time updates
- Flexible reporting and analytics for maintenance KPIs
Cons
- Interface feels dated compared to modern competitors
- Limited native integrations with popular public sector ERP systems
- Pricing requires custom quotes, lacking transparency
Best For
Mid-sized public works departments managing infrastructure assets and routine maintenance without needing enterprise-scale complexity.
Pricing
Custom subscription pricing upon request; typically $50-100 per user/month for mid-sized deployments.
Conclusion
The review of public works work order software showcases a range of powerful tools, with Cityworks leading as the top choice—offering integrated GIS, robust asset management, and end-to-end work order processing. Cartegraph impresses with advanced analytics and mobile capabilities, making it a strong pick for data-driven agencies, while PubWorks stands out for modular flexibility, suiting organizations needing tailored solutions across work orders, asset tracking, and more. These top three highlight the best in industry innovation.
Ready to streamline your public works operations? Cityworks, the top-ranked solution, is the ideal starting point—explore its features to enhance efficiency and asset management today.
Tools Reviewed
All tools were independently evaluated for this comparison