Quick Overview
- 1#1: Surfly - Delivers secure, enterprise-grade co-browsing for real-time customer support and sales collaboration.
- 2#2: Cobrowse.io - Provides a developer-friendly SDK for seamless, secure co-browsing integration into web applications.
- 3#3: Upscope - Offers instant, secure co-browsing and screen sharing optimized for remote support teams.
- 4#4: Glia - Powers digital customer service with advanced co-browsing tailored for financial institutions.
- 5#5: ScreenMeet - Enables secure remote access and co-browsing for efficient customer support sessions.
- 6#6: Talkdesk - Integrates co-browsing into cloud contact centers for enhanced agent-customer interactions.
- 7#7: Zendesk - Combines co-browsing with omnichannel support in a comprehensive customer service platform.
- 8#8: LivePerson - Facilitates conversational commerce with secure co-browsing for messaging and voice channels.
- 9#9: LogMeIn - Supports co-browsing through Bold360 for remote assistance and troubleshooting.
- 10#10: Genesys Cloud - Incorporates co-browsing into AI-driven cloud CX platforms for contact centers.
We selected and ranked these tools based on a balanced evaluation of features, including security, integration flexibility, and user experience, paired with practical value such as ease of use and business impact.
Comparison Table
This comparison table breaks down the top co-browsing platforms of 2026, analyzing how each one transforms customer interactions through real-time collaboration. We've evaluated critical factors like security protocols, cross-platform compatibility, and integration depth to help you find the ideal solution, whether you prioritize enterprise-grade compliance, developer-friendly APIs, or seamless agent workflows.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Surfly Delivers secure, enterprise-grade co-browsing for real-time customer support and sales collaboration. | enterprise | 9.7/10 | 9.8/10 | 9.6/10 | 9.4/10 |
| 2 | Cobrowse.io Provides a developer-friendly SDK for seamless, secure co-browsing integration into web applications. | specialized | 9.2/10 | 9.5/10 | 9.0/10 | 8.8/10 |
| 3 | Upscope Offers instant, secure co-browsing and screen sharing optimized for remote support teams. | specialized | 8.7/10 | 8.8/10 | 9.3/10 | 8.2/10 |
| 4 | Glia Powers digital customer service with advanced co-browsing tailored for financial institutions. | enterprise | 8.7/10 | 9.2/10 | 8.1/10 | 7.9/10 |
| 5 | ScreenMeet Enables secure remote access and co-browsing for efficient customer support sessions. | specialized | 8.4/10 | 8.6/10 | 9.1/10 | 7.9/10 |
| 6 | Talkdesk Integrates co-browsing into cloud contact centers for enhanced agent-customer interactions. | enterprise | 8.1/10 | 8.4/10 | 7.7/10 | 7.6/10 |
| 7 | Zendesk Combines co-browsing with omnichannel support in a comprehensive customer service platform. | enterprise | 7.1/10 | 6.8/10 | 8.2/10 | 6.5/10 |
| 8 | LivePerson Facilitates conversational commerce with secure co-browsing for messaging and voice channels. | enterprise | 8.2/10 | 8.7/10 | 7.9/10 | 7.6/10 |
| 9 | LogMeIn Supports co-browsing through Bold360 for remote assistance and troubleshooting. | enterprise | 7.6/10 | 7.2/10 | 8.3/10 | 6.8/10 |
| 10 | Genesys Cloud Incorporates co-browsing into AI-driven cloud CX platforms for contact centers. | enterprise | 8.1/10 | 8.7/10 | 7.4/10 | 7.2/10 |
Delivers secure, enterprise-grade co-browsing for real-time customer support and sales collaboration.
Provides a developer-friendly SDK for seamless, secure co-browsing integration into web applications.
Offers instant, secure co-browsing and screen sharing optimized for remote support teams.
Powers digital customer service with advanced co-browsing tailored for financial institutions.
Enables secure remote access and co-browsing for efficient customer support sessions.
Integrates co-browsing into cloud contact centers for enhanced agent-customer interactions.
Combines co-browsing with omnichannel support in a comprehensive customer service platform.
Facilitates conversational commerce with secure co-browsing for messaging and voice channels.
Supports co-browsing through Bold360 for remote assistance and troubleshooting.
Incorporates co-browsing into AI-driven cloud CX platforms for contact centers.
Surfly
enterpriseDelivers secure, enterprise-grade co-browsing for real-time customer support and sales collaboration.
Patented secure co-browsing with granular control masking and assisted form filling, enabling safe interaction on sensitive pages without exposing PII
Surfly is a leading co-browsing platform that enables real-time, secure collaboration between agents and customers on any webpage without requiring downloads or plugins. It offers synchronized browsing, annotations, laser pointers, assisted form filling, and data masking for enhanced privacy and compliance. Ideal for customer support, sales, and onboarding teams, Surfly significantly reduces resolution times while boosting customer satisfaction through interactive sessions.
Pros
- Exceptional security with data masking, PCI compliance, and no data storage
- Seamless integrations with CRMs like Salesforce, Zendesk, and Genesys
- Intuitive tools like annotations, form assist, and HD video for fluid collaboration
Cons
- Pricing is quote-based and can be premium for small teams
- Advanced customization requires higher-tier plans
- Reporting features are robust but less granular in entry-level options
Best For
Enterprise customer support and sales teams seeking secure, scalable co-browsing to accelerate resolutions and improve agent efficiency.
Cobrowse.io
specializedProvides a developer-friendly SDK for seamless, secure co-browsing integration into web applications.
Real-time, granular data masking that dynamically protects PII without interrupting the browsing experience
Cobrowse.io is a secure co-browsing platform that enables support agents to remotely view and interact with customer browser sessions in real-time without sharing credentials or screenshots. It automatically masks sensitive data like passwords, credit cards, and PII to ensure privacy compliance. The tool supports web, iOS, and Android applications, integrating seamlessly with popular helpdesk systems like Zendesk and Intercom.
Pros
- Advanced security with automatic, customizable masking of sensitive fields
- Full cross-platform support including native mobile apps (iOS/Android)
- Easy integrations with major CRMs and helpdesks like Zendesk, Salesforce, and Freshdesk
Cons
- Pricing can be high for small teams or low-volume usage
- Advanced customizations require developer involvement
- Limited reporting and analytics compared to some competitors
Best For
Mid-to-large customer support teams in regulated industries like fintech, healthcare, or e-commerce needing secure, compliant co-browsing.
Upscope
specializedOffers instant, secure co-browsing and screen sharing optimized for remote support teams.
One-click secure sharing links that work instantly behind any firewall without downloads
Upscope is a secure screen sharing and co-browsing platform that enables instant remote support sessions without requiring any software downloads or installations from the end user. Agents can view, control, and annotate the customer's screen in real-time, with built-in tools like laser pointers, voice chat, and form filling assistance. It integrates seamlessly with popular helpdesks such as Zendesk, Intercom, and Freshdesk, making it a robust choice for customer support and sales teams.
Pros
- No downloads or installations required for customers, enabling instant sessions
- Military-grade end-to-end encryption for maximum security
- Deep integrations with major helpdesk platforms like Zendesk and Intercom
Cons
- Pricing starts higher than some entry-level competitors
- Lacks native video conferencing (relies on third-party tools)
- Concurrent session limits may constrain very high-volume teams on lower plans
Best For
Customer support and sales teams in mid-sized businesses needing secure, frictionless remote assistance.
Glia
enterprisePowers digital customer service with advanced co-browsing tailored for financial institutions.
Secure, persistent co-browsing sessions with HIPAA/GDPR compliance and no software downloads required
Glia is a comprehensive digital customer engagement platform specializing in secure co-browsing for real-time screen sharing between agents and customers. It enables pixel-perfect views, annotations, form filling assistance, and pointer controls without requiring plugins or downloads. Integrated with video chat, messaging, and AI-driven guidance, Glia is designed for regulated industries to streamline support while ensuring compliance.
Pros
- Enterprise-grade security and compliance (SOC 2, PCI DSS) tailored for finance
- Seamless integration with CRMs like Salesforce and multi-channel support
- Plugin-free, cross-browser co-browsing with advanced controls like annotations
Cons
- Custom enterprise pricing lacks transparency and can be costly for SMBs
- Steeper setup for complex integrations
- Feature set optimized for regulated industries, less flexible for general use
Best For
Financial institutions and large enterprises seeking secure, compliant co-browsing integrated with digital customer service channels.
ScreenMeet
specializedEnables secure remote access and co-browsing for efficient customer support sessions.
Secure, pixel-perfect co-browsing without plugins or downloads, ensuring zero friction for end-users
ScreenMeet is a secure co-browsing and remote support platform that enables real-time collaboration between agents and customers on web pages without requiring plugins or downloads. It supports features like pointer sharing, annotations, form filling assistance, and optional video chat for enhanced customer interactions. Primarily designed for customer service, sales enablement, and training, it integrates with CRMs like Salesforce and Zendesk while prioritizing data security and compliance.
Pros
- Plugin-free co-browsing for instant sessions
- Strong security with encryption, GDPR/HIPAA compliance, and session controls
- Seamless integrations with major CRMs and helpdesk tools
Cons
- Pricing is quote-based and can be higher for enterprises
- Limited customization options compared to top competitors
- No robust free tier for testing at scale
Best For
Mid-sized customer support and sales teams needing secure, no-download co-browsing for web-based interactions.
Talkdesk
enterpriseIntegrates co-browsing into cloud contact centers for enhanced agent-customer interactions.
Autopilot AI integration that automates guidance during co-browsing sessions
Talkdesk is a cloud-based contact center platform that incorporates co-browsing as part of its digital engagement tools, enabling agents and customers to navigate websites together in real-time for enhanced support. It integrates co-browsing seamlessly with voice calls, chat, and other channels for a unified customer experience. While not a standalone co-browsing solution, it leverages AI and analytics to make sessions more efficient and insightful.
Pros
- Deep integration with omnichannel contact center features
- Secure, compliant co-browsing with annotation tools
- AI-driven insights during sessions for better outcomes
Cons
- Overkill and complex for teams needing only co-browsing
- Enterprise-level pricing not ideal for small businesses
- Steep learning curve due to full platform breadth
Best For
Mid-to-large contact centers seeking integrated co-browsing within a comprehensive CX platform.
Zendesk
enterpriseCombines co-browsing with omnichannel support in a comprehensive customer service platform.
Contextual co-browsing tied directly to open tickets and customer histories for faster resolutions
Zendesk is a comprehensive customer service platform that supports co-browsing through screen sharing features in its live chat and extensive app marketplace integrations with specialized tools like Surfly or Cobrowse. Agents can view and guide customers' browsers in real-time to resolve issues collaboratively, often within the context of tickets and conversations. While not a standalone co-browsing solution, it embeds these capabilities effectively into a broader support ecosystem for enhanced agent-customer interactions.
Pros
- Seamless integration with Zendesk's ticketing and CRM for contextual support
- User-friendly interface for agents familiar with the platform
- Scalable for enterprise teams with robust security and compliance
Cons
- Lacks native, advanced co-browsing; relies on third-party apps
- High pricing for a feature that's not core to the platform
- Setup requires configuration, adding complexity for pure co-browsing use
Best For
Established Zendesk users in customer support teams wanting to add co-browsing without changing platforms.
LivePerson
enterpriseFacilitates conversational commerce with secure co-browsing for messaging and voice channels.
Secure Co-Browse with automatic PII detection and masking to protect sensitive customer data
LivePerson is a comprehensive enterprise customer engagement platform that incorporates co-browsing as part of its Conversational Cloud suite, enabling real-time collaboration between agents and customers on websites. It supports secure navigation, annotations, pointers, and form-filling assistance while integrating seamlessly with chat, messaging, and AI bots. This makes it ideal for complex support scenarios where co-browsing enhances guided assistance across digital channels.
Pros
- Robust security with PII masking and secure co-browsing
- Seamless integration with omnichannel messaging and AI
- Scalable for high-volume enterprise environments
Cons
- Enterprise-level pricing is expensive for SMBs
- Steep learning curve and complex setup
- Co-browsing is tied to the full platform, not standalone
Best For
Large enterprises needing integrated co-browsing within a broader customer service and AI platform.
LogMeIn
enterpriseSupports co-browsing through Bold360 for remote assistance and troubleshooting.
Zero-download customer screen sharing for instant co-browsing sessions
LogMeIn, now part of the GoTo suite, provides remote access and support solutions with co-browsing capabilities through secure screen sharing and remote control features. It allows support agents to view and interact with a customer's browser or screen in real-time, facilitating collaborative troubleshooting and guidance. While powerful for IT support, it relies on screen sharing rather than native browser synchronization, making it suitable for technical assistance scenarios.
Pros
- Highly secure with enterprise-grade encryption and compliance
- No customer download required for screen sharing sessions
- Robust integration with CRM and ticketing systems
Cons
- Pricing is steep for small teams or basic co-browsing needs
- Lacks true URL-level browser synchronization found in specialized tools
- Overkill for simple collaborative browsing without remote control
Best For
Enterprise IT support teams requiring secure, reliable remote collaboration integrated with full desktop access.
Genesys Cloud
enterpriseIncorporates co-browsing into AI-driven cloud CX platforms for contact centers.
Dynamic masking that automatically obscures sensitive data during co-browsing sessions for compliance without interrupting collaboration
Genesys Cloud is a comprehensive cloud-based contact center platform that incorporates co-browsing functionality, allowing agents and customers to collaboratively view and interact with web pages in real-time. It enables secure screen sharing, annotations, highlighting, and form-filling assistance to streamline customer support. Integrated within an omnichannel suite, it combines co-browsing with voice, chat, and AI-driven tools for enhanced agent efficiency.
Pros
- Enterprise-grade security with dynamic data masking for PII and PCI compliance
- Seamless integration with full contact center suite including AI routing
- Scalable for high-volume operations with real-time collaboration tools
Cons
- High cost suitable only for large enterprises
- Steep learning curve and complex setup for co-browsing features
- Overkill for teams needing standalone co-browsing without full CC platform
Best For
Large enterprises with existing contact centers seeking integrated, secure co-browsing within an omnichannel environment.
Conclusion
The reviewed co-browsing tools cater to diverse needs, with Surfly leading as the top choice for enterprise-grade security and real-time collaboration. Cobrowse.io excels with its developer-friendly SDK for seamless integration, while Upscope stands out for instant, screen-sharing optimized remote support, offering strong alternatives for specific use cases.
Explore Surfly to unlock efficient, secure co-browsing that enhances customer and sales interactions.
Tools Reviewed
All tools were independently evaluated for this comparison
Referenced in the comparison table and product reviews above.