GITNUX REPORT 2024

Global Virtual Assistant Industry Statistics: $18.3B Market by 2025

Unveiling the Virtual Assistant Industry: $18.3B Market, 4M Workforce, and 17.7% Annual Growth

Author: Jannik Lindner

First published: 7/17/2024

Statistic 1

The number of virtual assistants working in the U.S. is estimated to be around 4 million.

Statistic 2

65% of virtual assistants are hired remotely.

Statistic 3

Virtual assistants are predominantly female, accounting for 85% of the workforce.

Statistic 4

The average virtual assistant works with 4.7 clients simultaneously.

Statistic 5

The virtual assistant industry is expected to create over 206,000 job opportunities by 2022.

Statistic 6

Virtual assistants typically work an average of 20-30 hours per week.

Statistic 7

80% of virtual assistants work remotely, providing services online.

Statistic 8

Virtual assistants are employed in various roles, including personal assistants, administrative assistants, and customer service representatives.

Statistic 9

The majority of virtual assistants (56%) work full-time.

Statistic 10

The majority of virtual assistants work as freelancers (61%).

Statistic 11

The average virtual assistant carries out tasks for 4.3 clients simultaneously.

Statistic 12

23% of virtual assistants have a Bachelor's degree, and 3% have a Master's degree.

Statistic 13

Virtual assistant jobs increased by 87% in 2020 compared to 2019.

Statistic 14

On average, virtual assistants bill their clients for 31 hours of work per week.

Statistic 15

84% of virtual assistants work as independent contractors.

Statistic 16

67% of virtual assistants have received formal training in their field.

Statistic 17

88% of virtual assistants report a high level of job satisfaction.

Statistic 18

73% of virtual assistants are self-employed.

Statistic 19

78% of virtual assistants have a Bachelor's degree.

Statistic 20

Virtual assistants typically work an average of 25 hours per week.

Statistic 21

Virtual assistants based in Canada have seen a 40% increase in job demand over the past year.

Statistic 22

Virtual assistants handle an average of 25 emails per day for their clients.

Statistic 23

The Philippines is the top outsourcing destination for virtual assistants.

Statistic 24

Around 26% of virtual assistants work with clients from multiple countries.

Statistic 25

47% of virtual assistants are based in the U.S.

Statistic 26

69% of businesses use virtual assistants for assistance in various tasks.

Statistic 27

The virtual assistant industry is predicted to grow by 17.7% annually.

Statistic 28

The most common tasks outsourced to virtual assistants are email management and scheduling.

Statistic 29

The number of virtual assistant jobs has grown by 95% from 2019 to 2020.

Statistic 30

Virtual assistants are most commonly hired for administrative tasks (69%).

Statistic 31

Virtual assistants can work across various industries, with technology being the fastest-growing sector for hiring.

Statistic 32

85% of small and medium-sized enterprises (SMEs) report increased productivity after hiring a virtual assistant.

Statistic 33

The demand for specialized virtual assistants, such as social media managers or content writers, is on the rise.

Statistic 34

37% of virtual assistant clients have been with their current assistant for over a year.

Statistic 35

The virtual assistant industry is projected to grow at a CAGR of 14.5% from 2021 to 2028.

Statistic 36

83% of businesses that hire virtual assistants see an increase in efficiency.

Statistic 37

The main reasons businesses hire virtual assistants are to save time (67%) and reduce costs (50%).

Statistic 38

The healthcare sector is one of the fastest-growing industries for virtual assistant services.

Statistic 39

Virtual assistants handle tasks ranging from social media management to bookkeeping for their clients.

Statistic 40

54% of businesses that use virtual assistants say it helps them remain more competitive.

Statistic 41

The top three skills businesses look for in virtual assistants are communication, reliability, and attention to detail.

Statistic 42

89% of businesses with virtual assistants say they are now more productive.

Statistic 43

The real estate industry is increasingly utilizing virtual assistants for tasks like lead generation and marketing.

Statistic 44

Virtual assistants based in the UK have seen a 322% increase in job postings in recent years.

Statistic 45

The demand for virtual assistants grew by 180% in the first quarter of 2021.

Statistic 46

46% of entrepreneurs say that hiring a virtual assistant helped them improve work-life balance.

Statistic 47

71% of businesses plan to expand their use of virtual assistants in the next five years.

Statistic 48

75% of businesses are satisfied with the work quality of virtual assistants.

Statistic 49

The real estate industry accounts for 12% of virtual assistant services.

Statistic 50

61% of businesses that use virtual assistants report increased efficiency.

Statistic 51

The top three industries utilizing virtual assistant services are marketing, real estate, and consulting.

Statistic 52

The use of virtual assistants in e-commerce businesses increased by 35% in 2020.

Statistic 53

72% of businesses report that using virtual assistants has increased their overall efficiency.

Statistic 54

The legal industry has seen a 45% increase in the hiring of virtual assistants.

Statistic 55

82% of businesses that use virtual assistants reported an increase in productivity.

Statistic 56

The virtual assistant industry is predicted to grow at a CAGR of 25.7% from 2020 to 2027.

Statistic 57

The healthcare industry has seen a 75% increase in hiring virtual assistants.

Statistic 58

Virtual assistants handle an average of 27 tasks per week for their clients.

Statistic 59

There was a 50% increase in the number of virtual assistant jobs posted in 2020.

Statistic 60

The retail industry has experienced a 32% increase in hiring virtual assistants.

Statistic 61

The use of voice-activated virtual assistants is expected to grow by 33% annually.

Statistic 62

The insurance industry accounts for 10% of virtual assistant services.

Statistic 63

63% of businesses have no initial training budget for virtual assistants.

Statistic 64

The use of virtual assistants in the technology sector has increased by 20% in the past two years.

Statistic 65

68% of businesses report a positive return on investment after hiring a virtual assistant.

Statistic 66

The top three skills that businesses look for in virtual assistants are communication, organization, and time management.

Statistic 67

The Philippines is the top country for outsourcing virtual assistant services, accounting for 65% of the market share.

Statistic 68

The global virtual assistant market size is expected to reach $18.3 billion by 2025.

Statistic 69

The virtual assistant market in Europe is expected to reach $2.7 billion by 2025.

Statistic 70

By 2024, it is estimated that the virtual assistant market will generate around $19.6 billion in revenue.

Statistic 71

By 2026, the virtual assistant market is projected to exceed $25 billion in revenue.

Statistic 72

The freelance virtual assistant market is expected to reach $5.9 billion by 2023.

Statistic 73

The average hourly rate for a virtual assistant in the U.S. is $35-$50 per hour.

Statistic 74

Virtual assistants save businesses up to 78% in operational costs.

Statistic 75

The average annual income for a virtual assistant in the U.S. is $57,000.

Statistic 76

Virtual assistants have an average client satisfaction rate of 88%.

Statistic 77

Hiring a virtual assistant can save a business up to 78 hours per month.

Statistic 78

Virtual assistants can save businesses up to 80% of the cost of hiring a full-time employee.

Statistic 79

Virtual assistants can help businesses save up to 40% on operational costs.

Statistic 80

The average hourly rate for a virtual assistant in the U.K. is £24.

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Summary

  • The global virtual assistant market size is expected to reach $18.3 billion by 2025.
  • The number of virtual assistants working in the U.S. is estimated to be around 4 million.
  • The average hourly rate for a virtual assistant in the U.S. is $35-$50 per hour.
  • 69% of businesses use virtual assistants for assistance in various tasks.
  • The virtual assistant industry is predicted to grow by 17.7% annually.
  • Virtual assistants save businesses up to 78% in operational costs.
  • 65% of virtual assistants are hired remotely.
  • The most common tasks outsourced to virtual assistants are email management and scheduling.
  • The Philippines is the top outsourcing destination for virtual assistants.
  • Virtual assistants are predominantly female, accounting for 85% of the workforce.
  • The number of virtual assistant jobs has grown by 95% from 2019 to 2020.
  • The average virtual assistant works with 4.7 clients simultaneously.
  • Virtual assistants are most commonly hired for administrative tasks (69%).
  • The average annual income for a virtual assistant in the U.S. is $57,000.
  • Virtual assistants can work across various industries, with technology being the fastest-growing sector for hiring.

Step aside Alexa, Siri, and Cortana, because the real MVPs of the digital world are the unsung heroes of the Virtual Assistant Industry. With a global market set to boom at $18.3 billion by 2025, over 4 million virtual assistants are quietly revolutionizing the way businesses operate, saving up to 78% in operational costs while juggling an average of 4.7 clients simultaneously. From email management to scheduling chaos, these multitasking marvels are the backbone of remote assistance, with the Philippines leading the charge as the top outsourcing destination. So, grab your virtual coffee and lets dive into the quirky, efficient, and ever-expanding world of the virtual assistants who are making waves and saving days, one click at a time.

Employment Statistics

  • The number of virtual assistants working in the U.S. is estimated to be around 4 million.
  • 65% of virtual assistants are hired remotely.
  • Virtual assistants are predominantly female, accounting for 85% of the workforce.
  • The average virtual assistant works with 4.7 clients simultaneously.
  • The virtual assistant industry is expected to create over 206,000 job opportunities by 2022.
  • Virtual assistants typically work an average of 20-30 hours per week.
  • 80% of virtual assistants work remotely, providing services online.
  • Virtual assistants are employed in various roles, including personal assistants, administrative assistants, and customer service representatives.
  • The majority of virtual assistants (56%) work full-time.
  • The majority of virtual assistants work as freelancers (61%).
  • The average virtual assistant carries out tasks for 4.3 clients simultaneously.
  • 23% of virtual assistants have a Bachelor's degree, and 3% have a Master's degree.
  • Virtual assistant jobs increased by 87% in 2020 compared to 2019.
  • On average, virtual assistants bill their clients for 31 hours of work per week.
  • 84% of virtual assistants work as independent contractors.
  • 67% of virtual assistants have received formal training in their field.
  • 88% of virtual assistants report a high level of job satisfaction.
  • 73% of virtual assistants are self-employed.
  • 78% of virtual assistants have a Bachelor's degree.
  • Virtual assistants typically work an average of 25 hours per week.
  • Virtual assistants based in Canada have seen a 40% increase in job demand over the past year.
  • Virtual assistants handle an average of 25 emails per day for their clients.

Interpretation

In the bustling world of virtual assistants, where keystrokes and multitasking reign supreme, an army of 4 million strong is taking the remote work landscape by storm. Predominantly female and carrying out tasks for 4.7 clients simultaneously, these virtual virtuosos are no strangers to juggling demands with finesse. With job opportunities expected to soar in the coming years, it seems the virtual assistant industry is here to stay, leaving a digital footprint that is as efficient as it is indispensable. And let's not forget the sheer ingenuity of these freelancing wonders – from personal assistants to customer service dynamos, they are the unsung heroes of the virtual realm, providing a seamless blend of professionalism and personality. So, as the emails pile up and the client list grows, one thing is certain – the virtual assistant revolution shows no signs of slowing down.

Geographic Trends

  • The Philippines is the top outsourcing destination for virtual assistants.
  • Around 26% of virtual assistants work with clients from multiple countries.
  • 47% of virtual assistants are based in the U.S.

Interpretation

As the virtual assistant industry continues to flourish, the statistics paint a colorful picture of its global landscape. With the Philippines reigning supreme as the top outsourcing destination, virtual assistants from around the world are juggling tasks for clients spanning multiple countries, showcasing their diverse skill set and adaptability. Despite nearly half of virtual assistants being based in the U.S., the industry's reach knows no bounds, exemplifying the true essence of a borderless profession where talent transcends geographical boundaries.

Industry Trends

  • 69% of businesses use virtual assistants for assistance in various tasks.
  • The virtual assistant industry is predicted to grow by 17.7% annually.
  • The most common tasks outsourced to virtual assistants are email management and scheduling.
  • The number of virtual assistant jobs has grown by 95% from 2019 to 2020.
  • Virtual assistants are most commonly hired for administrative tasks (69%).
  • Virtual assistants can work across various industries, with technology being the fastest-growing sector for hiring.
  • 85% of small and medium-sized enterprises (SMEs) report increased productivity after hiring a virtual assistant.
  • The demand for specialized virtual assistants, such as social media managers or content writers, is on the rise.
  • 37% of virtual assistant clients have been with their current assistant for over a year.
  • The virtual assistant industry is projected to grow at a CAGR of 14.5% from 2021 to 2028.
  • 83% of businesses that hire virtual assistants see an increase in efficiency.
  • The main reasons businesses hire virtual assistants are to save time (67%) and reduce costs (50%).
  • The healthcare sector is one of the fastest-growing industries for virtual assistant services.
  • Virtual assistants handle tasks ranging from social media management to bookkeeping for their clients.
  • 54% of businesses that use virtual assistants say it helps them remain more competitive.
  • The top three skills businesses look for in virtual assistants are communication, reliability, and attention to detail.
  • 89% of businesses with virtual assistants say they are now more productive.
  • The real estate industry is increasingly utilizing virtual assistants for tasks like lead generation and marketing.
  • Virtual assistants based in the UK have seen a 322% increase in job postings in recent years.
  • The demand for virtual assistants grew by 180% in the first quarter of 2021.
  • 46% of entrepreneurs say that hiring a virtual assistant helped them improve work-life balance.
  • 71% of businesses plan to expand their use of virtual assistants in the next five years.
  • 75% of businesses are satisfied with the work quality of virtual assistants.
  • The real estate industry accounts for 12% of virtual assistant services.
  • 61% of businesses that use virtual assistants report increased efficiency.
  • The top three industries utilizing virtual assistant services are marketing, real estate, and consulting.
  • The use of virtual assistants in e-commerce businesses increased by 35% in 2020.
  • 72% of businesses report that using virtual assistants has increased their overall efficiency.
  • The legal industry has seen a 45% increase in the hiring of virtual assistants.
  • 82% of businesses that use virtual assistants reported an increase in productivity.
  • The virtual assistant industry is predicted to grow at a CAGR of 25.7% from 2020 to 2027.
  • The healthcare industry has seen a 75% increase in hiring virtual assistants.
  • Virtual assistants handle an average of 27 tasks per week for their clients.
  • There was a 50% increase in the number of virtual assistant jobs posted in 2020.
  • The retail industry has experienced a 32% increase in hiring virtual assistants.
  • The use of voice-activated virtual assistants is expected to grow by 33% annually.
  • The insurance industry accounts for 10% of virtual assistant services.
  • 63% of businesses have no initial training budget for virtual assistants.
  • The use of virtual assistants in the technology sector has increased by 20% in the past two years.
  • 68% of businesses report a positive return on investment after hiring a virtual assistant.
  • The top three skills that businesses look for in virtual assistants are communication, organization, and time management.
  • The Philippines is the top country for outsourcing virtual assistant services, accounting for 65% of the market share.

Interpretation

In a world where time is money and efficiency is key, the virtual assistant industry has emerged as the unsung hero of modern business operations. With 69% of businesses seeking their help, it's clear that virtual assistants are here to stay, projected to grow by 17.7% annually. From email management to scheduling, these multitasking mavens are the backbone of productivity, resulting in a 95% job growth from 2019 to 2020. Whether it's administrative tasks in tech or specialized roles like social media managers, virtual assistants are the Swiss Army knives of the workforce, boosting productivity by 85% for small to medium-sized enterprises. As businesses strive to save time, reduce costs, and remain competitive, virtual assistants are the secret weapon ensuring success one task at a time.

Market Size

  • The global virtual assistant market size is expected to reach $18.3 billion by 2025.
  • The virtual assistant market in Europe is expected to reach $2.7 billion by 2025.
  • By 2024, it is estimated that the virtual assistant market will generate around $19.6 billion in revenue.
  • By 2026, the virtual assistant market is projected to exceed $25 billion in revenue.
  • The freelance virtual assistant market is expected to reach $5.9 billion by 2023.

Interpretation

In a world where even our personal assistants are going virtual, the numbers speak volumes. With a market size reaching a whopping $18.3 billion globally by 2025, it's clear that virtual assistants are not just a passing trend but a lucrative industry poised for exponential growth. In Europe alone, the market is set to hit $2.7 billion, proving that the demand for digital help knows no borders. By 2024, experts anticipate a revenue surge to $19.6 billion, with projections skyrocketing to over $25 billion by 2026. And let's not forget the freelancers, expected to rake in a cool $5.9 billion by 2023. It seems we're not just talking Siri and Alexa here, but a booming virtual workforce ready to shake up the way we work and play.

Rates and Costs

  • The average hourly rate for a virtual assistant in the U.S. is $35-$50 per hour.
  • Virtual assistants save businesses up to 78% in operational costs.
  • The average annual income for a virtual assistant in the U.S. is $57,000.
  • Virtual assistants have an average client satisfaction rate of 88%.
  • Hiring a virtual assistant can save a business up to 78 hours per month.
  • Virtual assistants can save businesses up to 80% of the cost of hiring a full-time employee.
  • Virtual assistants can help businesses save up to 40% on operational costs.
  • The average hourly rate for a virtual assistant in the U.K. is £24.

Interpretation

In the virtual assistant industry, numbers speak louder than words (and emails, and spreadsheets). With an average hourly rate that could make some lawyers blush, virtual assistants are becoming the unsung heroes of businesses everywhere, saving up to 78% in operational costs and earning a cool $57,000 annually in the process. With a client satisfaction rate that most restaurants can only dream of, hiring a virtual assistant not only frees up valuable time (78 hours a month, to be precise) but also saves businesses up to 80% of what they would spend on a full-time employee. So, next time you're drowning in administrative tasks, maybe it's time to say goodbye to the office coffee machine and hello to your new virtual sidekick. After all, they'll not only save you money but also save you from the inevitable office small talk. Cheers to that.

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