GITNUXREPORT 2025

Supply Chain In The Insurance Industry Statistics

Insurance industry faces rising costs and disruptions requiring resilient supply chain strategies.

Jannik Linder

Co-Founder of Gitnux, specialized in content and tech since 2016.

First published: April 29, 2025

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72% of insurance supply chain managers cite data security as a major concern

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Cybersecurity threats to insurance supply chains increased by 35% in 2023

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Investment in supply chain cybersecurity by insurance companies has increased by 27% in the past year

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84% of insurance enterprises prioritize supply chain resilience in their strategic planning

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64% of insurance operations plan to implement flexible supply chain sourcing models within the next two years

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The global insurance supply chain is valued at approximately $5.2 trillion annually

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68% of insurance companies report supply chain disruptions impacting claims processing

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45% of insurance firms are increasing their investment in supply chain resilience strategies

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The average insurance claim processing time increased by 15% due to supply chain issues in 2023

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54% of insurance companies experienced delays in policy issuance because of supply chain disruptions

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Insurance companies report an average of 12% increased costs due to supply chain inefficiencies

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60% of insurance claims require supply chain components, such as repair parts, which are often delayed

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Insurance fraud detection rates improved by 20% after integrating supply chain data analytics

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58% of insurance companies reported supplier disruptions affecting premium revenue

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66% of insurance firms indicated a need for better supply chain risk management tools

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Insurance claims involving international supply chain components increased by 22% in the past year

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54% of insurance distributors cited supply chain delays as a barrier to customer satisfaction

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61% of insurers believe supply chain disruptions will continue to pose a threat over the next five years

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Approximately 52% of insurance companies experienced increased operational costs due to supply chain challenges

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69% of insurance companies report that supply chain issues have led to increased customer complaints

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82% of insurance CFOs acknowledge supply chain risks as significant financial threats

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48% of insurance companies have added new supply chain vendors to diversify their supply base

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36% of insurance firms experienced compliance issues related to supply chain sourcing

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65% of insurers have increased their focus on resilient supply chain sourcing post-pandemic

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70% of insurance supply chains faced disruptions due to geopolitical tensions in 2023

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42% of insurance companies invested in supply chain training for their staff

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50% of insurance firms experienced delays in equipment delivery affecting operational capacity

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63% of insurance firms report difficulty in verifying supplier compliance with sustainability standards

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25% of insurance companies have adopted comprehensive supply chain risk insurance policies

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80% of insurance companies experienced supply chain disruptions during global crises in 2023

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67% of insurance claims involving supply chain components have increased in complexity

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45% of insurance organizations plan to increase supply chain audit activities in the coming year

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77% of insurance companies consider supply chain management a core part of business resilience

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55% of insurance firms have experienced increased legal and compliance costs related to supply chain issues

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70% of insurance underwriters view supply chain risk as a primary factor in underwriting decisions

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62% of insurance companies experienced increased incident reporting related to supply chain disruptions

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53% of insurance firms seek partnerships with supply chain technology providers to enhance transparency

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83% of insurance carriers use third-party logistics providers for claims settlement

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75% of insurance companies are adopting more flexible inventory management practices

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Automation reduced supply chain-related processing time by an average of 22% in insurance operations

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79% of insurance companies are exploring blockchain solutions to improve supply chain transparency

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The insurance industry’s supply chain automation adoption rate increased by 25% in 2023

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47% of insurers are planning to increase their digital procurement capabilities

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Investment in supply chain analytics by insurance companies grew by 30% in 2023

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40% of insurance firms utilize AI to predict supply chain disruptions

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57% of insurance organizations plan to enhance their supply chain visibility through integrated digital platforms

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73% of insurance carriers are considering adopting IoT devices for real-time supply chain tracking

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59% of insurance leaders indicated they are prioritizing digital transformation projects to mitigate supply chain risks

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Investment in supply chain digital twin technology in insurance increased by 34% in 2023

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49% of insurers leverage supply chain data for predictive analytics to improve risk assessment

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Sources

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Key Highlights

The global insurance supply chain is valued at approximately $5.2 trillion annually
68% of insurance companies report supply chain disruptions impacting claims processing
45% of insurance firms are increasing their investment in supply chain resilience strategies
72% of insurance supply chain managers cite data security as a major concern
The average insurance claim processing time increased by 15% due to supply chain issues in 2023
54% of insurance companies experienced delays in policy issuance because of supply chain disruptions
83% of insurance carriers use third-party logistics providers for claims settlement
Cybersecurity threats to insurance supply chains increased by 35% in 2023
Insurance companies report an average of 12% increased costs due to supply chain inefficiencies
60% of insurance claims require supply chain components, such as repair parts, which are often delayed
Insurance fraud detection rates improved by 20% after integrating supply chain data analytics
79% of insurance companies are exploring blockchain solutions to improve supply chain transparency
The insurance industry’s supply chain automation adoption rate increased by 25% in 2023

In a $5.2 trillion industry grappling with unprecedented disruptions, the insurance sector is rapidly transforming its supply chain strategies—embracing digital innovation, cybersecurity measures, and resilient sourcing to protect claims processing, reduce costs, and improve customer satisfaction amidst ongoing global challenges.

Cybersecurity and Risk Management

72% of insurance supply chain managers cite data security as a major concern
Cybersecurity threats to insurance supply chains increased by 35% in 2023
Investment in supply chain cybersecurity by insurance companies has increased by 27% in the past year

Cybersecurity and Risk Management Interpretation

With 72% of supply chain managers citing data security as a major concern amid a 35% surge in cybersecurity threats and a 27% boost in investment, the insurance industry is clearly rallying to lock its digital doors before—or after—break-ins happen.

Strategic Planning and Future Developments

84% of insurance enterprises prioritize supply chain resilience in their strategic planning
64% of insurance operations plan to implement flexible supply chain sourcing models within the next two years

Strategic Planning and Future Developments Interpretation

With 84% of insurance firms prioritizing supply chain resilience and 64% planning to adopt flexible sourcing models soon, the industry is clearly recognizing that in the race of risk management, adaptability isn't just advantageous—it's survival.

Supply Chain Disruptions and Delays

The global insurance supply chain is valued at approximately $5.2 trillion annually
68% of insurance companies report supply chain disruptions impacting claims processing
45% of insurance firms are increasing their investment in supply chain resilience strategies
The average insurance claim processing time increased by 15% due to supply chain issues in 2023
54% of insurance companies experienced delays in policy issuance because of supply chain disruptions
Insurance companies report an average of 12% increased costs due to supply chain inefficiencies
60% of insurance claims require supply chain components, such as repair parts, which are often delayed
Insurance fraud detection rates improved by 20% after integrating supply chain data analytics
58% of insurance companies reported supplier disruptions affecting premium revenue
66% of insurance firms indicated a need for better supply chain risk management tools
Insurance claims involving international supply chain components increased by 22% in the past year
54% of insurance distributors cited supply chain delays as a barrier to customer satisfaction
61% of insurers believe supply chain disruptions will continue to pose a threat over the next five years
Approximately 52% of insurance companies experienced increased operational costs due to supply chain challenges
69% of insurance companies report that supply chain issues have led to increased customer complaints
82% of insurance CFOs acknowledge supply chain risks as significant financial threats
48% of insurance companies have added new supply chain vendors to diversify their supply base
36% of insurance firms experienced compliance issues related to supply chain sourcing
65% of insurers have increased their focus on resilient supply chain sourcing post-pandemic
70% of insurance supply chains faced disruptions due to geopolitical tensions in 2023
42% of insurance companies invested in supply chain training for their staff
50% of insurance firms experienced delays in equipment delivery affecting operational capacity
63% of insurance firms report difficulty in verifying supplier compliance with sustainability standards
25% of insurance companies have adopted comprehensive supply chain risk insurance policies
80% of insurance companies experienced supply chain disruptions during global crises in 2023
67% of insurance claims involving supply chain components have increased in complexity
45% of insurance organizations plan to increase supply chain audit activities in the coming year
77% of insurance companies consider supply chain management a core part of business resilience
55% of insurance firms have experienced increased legal and compliance costs related to supply chain issues
70% of insurance underwriters view supply chain risk as a primary factor in underwriting decisions
62% of insurance companies experienced increased incident reporting related to supply chain disruptions
53% of insurance firms seek partnerships with supply chain technology providers to enhance transparency

Supply Chain Disruptions and Delays Interpretation

As the $5.2 trillion insurance supply chain faces relentless disruptions—from delays and increased costs to mounting complexity and geopolitical tensions—industry leaders are increasingly recognizing that resilient supply chain management isn’t just strategic but essential for safeguarding claims processing, customer satisfaction, and financial stability in a volatile global landscape.

Supply Chain Performance Metrics and Efficiency

83% of insurance carriers use third-party logistics providers for claims settlement
75% of insurance companies are adopting more flexible inventory management practices
Automation reduced supply chain-related processing time by an average of 22% in insurance operations

Supply Chain Performance Metrics and Efficiency Interpretation

With 83% of insurers outsourcing claims logistics, 75% embracing flexible inventory strategies, and automation shaving over a fifth of processing time, the insurance supply chain is clearly embracing efficiency—because in this industry, swift and adaptable logistics aren't just an option, they're the new gold standard.

Technological Adoption and Innovation

79% of insurance companies are exploring blockchain solutions to improve supply chain transparency
The insurance industry’s supply chain automation adoption rate increased by 25% in 2023
47% of insurers are planning to increase their digital procurement capabilities
Investment in supply chain analytics by insurance companies grew by 30% in 2023
40% of insurance firms utilize AI to predict supply chain disruptions
57% of insurance organizations plan to enhance their supply chain visibility through integrated digital platforms
73% of insurance carriers are considering adopting IoT devices for real-time supply chain tracking
59% of insurance leaders indicated they are prioritizing digital transformation projects to mitigate supply chain risks
Investment in supply chain digital twin technology in insurance increased by 34% in 2023
49% of insurers leverage supply chain data for predictive analytics to improve risk assessment

Technological Adoption and Innovation Interpretation

As insurance companies race to digitize and innovate, embracing blockchain, AI, IoT, and analytics, it's clear they're betting on technology not just to smooth the supply chain but to redefine the very blueprint of risk management—making the industry less about waiting and more about predicting.