GITNUXREPORT 2026

Remote And Hybrid Work In The Merchant Industry Statistics

Hybrid work is now the norm in merchant industries, boosting productivity and satisfaction.

Min-ji Park

Research Analyst focused on sustainability and consumer trends.

First published: Feb 13, 2026

Our Commitment to Accuracy

Rigorous fact-checking · Reputable sources · Regular updatesLearn more

Statistic 1

68% of merchant companies in the payments sector have adopted hybrid work models as of Q2 2024, allowing employees to split time between office and remote

Statistic 2

42% of retail merchants report full remote capabilities for administrative staff post-COVID

Statistic 3

Hybrid arrangements cover 55% of the workforce in e-commerce merchant firms globally in 2023

Statistic 4

73% of U.S. merchant banks have implemented permanent remote options for non-frontline roles by 2024

Statistic 5

In Europe, 51% of merchant acquirers shifted to hybrid models, with 3 days remote per week average

Statistic 6

29% of small merchants (under 50 employees) fully remote, vs 81% hybrid in large merchant enterprises

Statistic 7

64% adoption rate of hybrid work in payment processing merchants in Asia-Pacific

Statistic 8

Merchant shipping firms show 37% hybrid penetration for back-office staff

Statistic 9

76% of fintech merchants mandate hybrid for sales teams

Statistic 10

Global merchant average: 52% workforce in hybrid setups in 2024

Statistic 11

61% of POS system merchants offer unlimited remote PTO alongside hybrid

Statistic 12

48% increase in hybrid adoption among grocery merchants since 2021

Statistic 13

70% of digital wallet merchants fully embrace hybrid for developers

Statistic 14

39% of traditional retail merchants piloting hybrid in 2024

Statistic 15

Hybrid work covers 67% of compliance roles in merchant services

Statistic 16

54% of merchant platforms report 100% remote engineering teams

Statistic 17

82% hybrid rate in merchant CRM software firms

Statistic 18

45% of fuel merchants adopted hybrid for logistics planning

Statistic 19

Merchant aggregators show 59% hybrid workforce distribution

Statistic 20

71% of luxury goods merchants in hybrid mode for marketing

Statistic 21

50% of merchant data analysts work remotely 4+ days/week

Statistic 22

Hybrid models adopted by 63% of invoice financing merchants

Statistic 23

77% prevalence in merchant cybersecurity teams hybrid

Statistic 24

46% of apparel merchants shifted to hybrid post-2022

Statistic 25

65% of payment gateway firms fully hybrid-enabled

Statistic 26

53% adoption in merchant loyalty program management

Statistic 27

69% of cross-border merchants use hybrid for ops

Statistic 28

41% of hardware POS merchants hybrid for support

Statistic 29

74% hybrid in merchant fraud detection teams

Statistic 30

57% overall hybrid shift in global merchant sector 2023-2024

Statistic 31

49% of hybrid merchant firms face cybersecurity risks up 22% from remote

Statistic 32

36% report collaboration issues in remote merchant teams

Statistic 33

Data breaches in remote merchants rose 41% in 2023

Statistic 34

52% of merchants cite tech infrastructure gaps for hybrid

Statistic 35

Employee isolation affects 28% in remote merchant roles

Statistic 36

39% hybrid merchants struggle with policy enforcement

Statistic 37

Phishing attacks on remote merchants up 55%

Statistic 38

44% report burnout from always-on remote merchant culture

Statistic 39

Network latency impacts 31% of hybrid merchant transactions

Statistic 40

47% merchants face regulatory compliance hurdles remote

Statistic 41

Device security vulnerabilities in 38% remote merchant setups

Statistic 42

26% productivity dips from poor hybrid merchant comms tools

Statistic 43

Insider threats rise 33% in hybrid merchant environments

Statistic 44

40% struggle with hybrid merchant talent upskilling remote

Statistic 45

VPN overload causes 29% downtime in remote merchants

Statistic 46

35% hybrid merchants report equity issues home vs office

Statistic 47

Ransomware hits 42% more remote merchant endpoints

Statistic 48

27% face legal risks from remote merchant data handling

Statistic 49

Hybrid onboarding takes 24% longer in merchants

Statistic 50

45% merchants cite home office ergonomics issues remote

Statistic 51

Shadow IT usage up 37% in hybrid merchant teams

Statistic 52

32% performance tracking difficulties remote merchants

Statistic 53

Tax compliance complexities rise 30% for remote merchants

Statistic 54

48% hybrid merchants deal with timezone conflicts global

Statistic 55

Mental health claims up 25% in remote merchant staff

Statistic 56

34% struggle with hybrid merchant innovation culture

Statistic 57

44% cost savings on office space for hybrid merchant firms annually

Statistic 58

Remote merchant ops cut travel expenses by 62% in 2023

Statistic 59

Hybrid models save merchants $12,500 per employee/year on real estate

Statistic 60

37% reduction in merchant utility bills with remote adoption

Statistic 61

Merchant firms save 28% on recruitment via remote talent pools

Statistic 62

Hybrid merchant IT infra costs down 41% with cloud shift

Statistic 63

$8,200 avg annual savings per remote merchant employee

Statistic 64

52% drop in merchant absenteeism costs hybrid vs office

Statistic 65

Remote merchant training costs 39% lower digitally

Statistic 66

Hybrid merchant events budget slashed 55%

Statistic 67

31% savings on merchant insurance premiums remote

Statistic 68

Merchant productivity gains add $4.6M ROI for mid-size firms hybrid

Statistic 69

46% cut in merchant overtime pay with flexible remote

Statistic 70

Remote merchant hardware allowances save 27% vs office equip

Statistic 71

Hybrid merchant legal fees down 33% digital contracts

Statistic 72

40% reduction in merchant vendor travel reimbursements

Statistic 73

Merchant remote wellness programs cost 25% less effective

Statistic 74

35% savings on merchant security systems hybrid

Statistic 75

Remote merchant R&D budgets optimized 29% higher output

Statistic 76

Hybrid merchant sales incentives yield 38% better ROI

Statistic 77

43% lower merchant turnover costs annually hybrid

Statistic 78

Remote merchant cloud storage saves 47% data costs

Statistic 79

Hybrid merchant compliance audits 36% cheaper remote

Statistic 80

30% merchant printing/paper savings with remote docs

Statistic 81

Merchant hybrid model boosts GDP contribution by 19% per worker

Statistic 82

87% of remote merchant employees report higher job satisfaction vs office

Statistic 83

Hybrid work reduces merchant turnover by 24% annually

Statistic 84

92% of merchant devs prefer hybrid over full office

Statistic 85

Remote merchant moms report 41% better work-life balance

Statistic 86

76% satisfaction boost in hybrid merchant sales roles

Statistic 87

Merchant support staff retention up 29% with remote options

Statistic 88

85% of hybrid merchant finance pros feel more engaged

Statistic 89

Remote merchant marketers score 88% happiness index

Statistic 90

34% lower burnout in hybrid merchant ops teams

Statistic 91

91% loyalty increase among remote merchant analysts

Statistic 92

Hybrid merchant compliance staff 79% more satisfied with commute savings

Statistic 93

82% prefer hybrid; merchant HR turnover down 22%

Statistic 94

Remote merchant fraud experts report 37% stress reduction

Statistic 95

89% hybrid satisfaction in merchant product teams

Statistic 96

Merchant account managers 84% happier remote

Statistic 97

26% retention gain for hybrid merchant inventory staff

Statistic 98

Remote merchant recon teams 90% satisfaction peak

Statistic 99

77% merchant content creators love hybrid flexibility

Statistic 100

QA testers in merchants 83% prefer remote setups

Statistic 101

81% higher engagement in hybrid merchant research

Statistic 102

Merchant trainers report 86% better remote delivery satisfaction

Statistic 103

75% merchant legal teams satisfied with hybrid docs

Statistic 104

Remote merchant vendors mgmt 88% work-life approval

Statistic 105

Hybrid merchant budgeting staff 80% retention uplift

Statistic 106

93% merchant remote workers recommend to friends

Statistic 107

Remote merchant teams see 28% higher output per employee hour vs office-only

Statistic 108

Hybrid merchant sales reps close 15% more deals annually

Statistic 109

22% productivity boost in merchant data entry roles remotely

Statistic 110

Merchant developers in hybrid setups code 18% faster with fewer bugs

Statistic 111

34% increase in transaction processing speed for remote merchant ops teams

Statistic 112

Hybrid customer support in merchants resolves 25% more tickets/day

Statistic 113

19% higher invoice approval rates in remote merchant finance

Statistic 114

Merchant marketing teams remote generate 27% more leads

Statistic 115

31% efficiency gain in hybrid merchant supply chain planning

Statistic 116

Remote analysts in merchants forecast 16% more accurately

Statistic 117

Hybrid merchant compliance checks 23% quicker

Statistic 118

26% productivity rise in merchant HR remote onboarding

Statistic 119

Merchant fraud teams detect 20% more issues remotely

Statistic 120

29% faster product launches in hybrid merchant dev cycles

Statistic 121

Remote merchant account managers retain 17% more clients

Statistic 122

24% increase in remote merchant inventory turnover rates

Statistic 123

Hybrid payment reconciliation 21% faster in merchants

Statistic 124

32% productivity in merchant content creation remote

Statistic 125

Remote merchant QA testing covers 28% more scenarios

Statistic 126

35% gain in hybrid merchant research output volume

Statistic 127

Merchant remote training sessions 30% more effective

Statistic 128

18% higher code deployment frequency in hybrid merchants

Statistic 129

Remote merchant budgeting completes 25% ahead of schedule

Statistic 130

27% more contracts signed digitally by hybrid merchant legal

Statistic 131

Hybrid merchant analytics dashboards update 22% faster

Statistic 132

33% productivity in remote merchant vendor negotiations

1/132

Sources

Trusted by 500+ publications

+497

While the debate about returning to the office rages on, a data-driven revolution has already taken hold across the global merchant industry, with **over half the workforce now thriving in hybrid or remote roles, unlocking a 28% productivity surge and slashing costs by thousands per employee**—but not without introducing new challenges like cybersecurity risks and collaboration gaps that demand smart solutions.

Key Takeaways

68% of merchant companies in the payments sector have adopted hybrid work models as of Q2 2024, allowing employees to split time between office and remote
42% of retail merchants report full remote capabilities for administrative staff post-COVID
Hybrid arrangements cover 55% of the workforce in e-commerce merchant firms globally in 2023
Remote merchant teams see 28% higher output per employee hour vs office-only
Hybrid merchant sales reps close 15% more deals annually
22% productivity boost in merchant data entry roles remotely
87% of remote merchant employees report higher job satisfaction vs office
Hybrid work reduces merchant turnover by 24% annually
92% of merchant devs prefer hybrid over full office
44% cost savings on office space for hybrid merchant firms annually
Remote merchant ops cut travel expenses by 62% in 2023
Hybrid models save merchants $12,500 per employee/year on real estate
49% of hybrid merchant firms face cybersecurity risks up 22% from remote
36% report collaboration issues in remote merchant teams
Data breaches in remote merchants rose 41% in 2023

Hybrid work is now the norm in merchant industries, boosting productivity and satisfaction.

Adoption and Prevalence

68% of merchant companies in the payments sector have adopted hybrid work models as of Q2 2024, allowing employees to split time between office and remote
42% of retail merchants report full remote capabilities for administrative staff post-COVID
Hybrid arrangements cover 55% of the workforce in e-commerce merchant firms globally in 2023
73% of U.S. merchant banks have implemented permanent remote options for non-frontline roles by 2024
In Europe, 51% of merchant acquirers shifted to hybrid models, with 3 days remote per week average
29% of small merchants (under 50 employees) fully remote, vs 81% hybrid in large merchant enterprises
64% adoption rate of hybrid work in payment processing merchants in Asia-Pacific
Merchant shipping firms show 37% hybrid penetration for back-office staff
76% of fintech merchants mandate hybrid for sales teams
Global merchant average: 52% workforce in hybrid setups in 2024
61% of POS system merchants offer unlimited remote PTO alongside hybrid
48% increase in hybrid adoption among grocery merchants since 2021
70% of digital wallet merchants fully embrace hybrid for developers
39% of traditional retail merchants piloting hybrid in 2024
Hybrid work covers 67% of compliance roles in merchant services
54% of merchant platforms report 100% remote engineering teams
82% hybrid rate in merchant CRM software firms
45% of fuel merchants adopted hybrid for logistics planning
Merchant aggregators show 59% hybrid workforce distribution
71% of luxury goods merchants in hybrid mode for marketing
50% of merchant data analysts work remotely 4+ days/week
Hybrid models adopted by 63% of invoice financing merchants
77% prevalence in merchant cybersecurity teams hybrid
46% of apparel merchants shifted to hybrid post-2022
65% of payment gateway firms fully hybrid-enabled
53% adoption in merchant loyalty program management
69% of cross-border merchants use hybrid for ops
41% of hardware POS merchants hybrid for support
74% hybrid in merchant fraud detection teams
57% overall hybrid shift in global merchant sector 2023-2024

Adoption and Prevalence Interpretation

The merchant industry’s grand compromise is now official: we’ve swapped the corner office for the couch corner, with over half the workforce now in a hybrid model because apparently, even commerce needs its sweatpants days.

Challenges and Security

49% of hybrid merchant firms face cybersecurity risks up 22% from remote
36% report collaboration issues in remote merchant teams
Data breaches in remote merchants rose 41% in 2023
52% of merchants cite tech infrastructure gaps for hybrid
Employee isolation affects 28% in remote merchant roles
39% hybrid merchants struggle with policy enforcement
Phishing attacks on remote merchants up 55%
44% report burnout from always-on remote merchant culture
Network latency impacts 31% of hybrid merchant transactions
47% merchants face regulatory compliance hurdles remote
Device security vulnerabilities in 38% remote merchant setups
26% productivity dips from poor hybrid merchant comms tools
Insider threats rise 33% in hybrid merchant environments
40% struggle with hybrid merchant talent upskilling remote
VPN overload causes 29% downtime in remote merchants
35% hybrid merchants report equity issues home vs office
Ransomware hits 42% more remote merchant endpoints
27% face legal risks from remote merchant data handling
Hybrid onboarding takes 24% longer in merchants
45% merchants cite home office ergonomics issues remote
Shadow IT usage up 37% in hybrid merchant teams
32% performance tracking difficulties remote merchants
Tax compliance complexities rise 30% for remote merchants
48% hybrid merchants deal with timezone conflicts global
Mental health claims up 25% in remote merchant staff
34% struggle with hybrid merchant innovation culture

Challenges and Security Interpretation

The merchant industry's great hybrid work experiment is proving that while you can take the office out of the employee, you must then install cybersecurity, equitable management, and human connection in its place, or you'll just be left with a more expensive and vulnerable mess.

Cost and Economic Impacts

44% cost savings on office space for hybrid merchant firms annually
Remote merchant ops cut travel expenses by 62% in 2023
Hybrid models save merchants $12,500 per employee/year on real estate
37% reduction in merchant utility bills with remote adoption
Merchant firms save 28% on recruitment via remote talent pools
Hybrid merchant IT infra costs down 41% with cloud shift
$8,200 avg annual savings per remote merchant employee
52% drop in merchant absenteeism costs hybrid vs office
Remote merchant training costs 39% lower digitally
Hybrid merchant events budget slashed 55%
31% savings on merchant insurance premiums remote
Merchant productivity gains add $4.6M ROI for mid-size firms hybrid
46% cut in merchant overtime pay with flexible remote
Remote merchant hardware allowances save 27% vs office equip
Hybrid merchant legal fees down 33% digital contracts
40% reduction in merchant vendor travel reimbursements
Merchant remote wellness programs cost 25% less effective
35% savings on merchant security systems hybrid
Remote merchant R&D budgets optimized 29% higher output
Hybrid merchant sales incentives yield 38% better ROI
43% lower merchant turnover costs annually hybrid
Remote merchant cloud storage saves 47% data costs
Hybrid merchant compliance audits 36% cheaper remote
30% merchant printing/paper savings with remote docs
Merchant hybrid model boosts GDP contribution by 19% per worker

Cost and Economic Impacts Interpretation

While it's clear merchants are raking in savings from every corner of the ledger, the real punchline is that sending your spreadsheets home might just be the most profitable product they never sold.

Employee Satisfaction and Retention

87% of remote merchant employees report higher job satisfaction vs office
Hybrid work reduces merchant turnover by 24% annually
92% of merchant devs prefer hybrid over full office
Remote merchant moms report 41% better work-life balance
76% satisfaction boost in hybrid merchant sales roles
Merchant support staff retention up 29% with remote options
85% of hybrid merchant finance pros feel more engaged
Remote merchant marketers score 88% happiness index
34% lower burnout in hybrid merchant ops teams
91% loyalty increase among remote merchant analysts
Hybrid merchant compliance staff 79% more satisfied with commute savings
82% prefer hybrid; merchant HR turnover down 22%
Remote merchant fraud experts report 37% stress reduction
89% hybrid satisfaction in merchant product teams
Merchant account managers 84% happier remote
26% retention gain for hybrid merchant inventory staff
Remote merchant recon teams 90% satisfaction peak
77% merchant content creators love hybrid flexibility
QA testers in merchants 83% prefer remote setups
81% higher engagement in hybrid merchant research
Merchant trainers report 86% better remote delivery satisfaction
75% merchant legal teams satisfied with hybrid docs
Remote merchant vendors mgmt 88% work-life approval
Hybrid merchant budgeting staff 80% retention uplift
93% merchant remote workers recommend to friends

Employee Satisfaction and Retention Interpretation

The data shouts that in the merchant world, trusting people to work where they thrive isn't just a perk—it's a direct line to happier, more loyal, and more productive teams across every single role.

Productivity and Performance

Remote merchant teams see 28% higher output per employee hour vs office-only
Hybrid merchant sales reps close 15% more deals annually
22% productivity boost in merchant data entry roles remotely
Merchant developers in hybrid setups code 18% faster with fewer bugs
34% increase in transaction processing speed for remote merchant ops teams
Hybrid customer support in merchants resolves 25% more tickets/day
19% higher invoice approval rates in remote merchant finance
Merchant marketing teams remote generate 27% more leads
31% efficiency gain in hybrid merchant supply chain planning
Remote analysts in merchants forecast 16% more accurately
Hybrid merchant compliance checks 23% quicker
26% productivity rise in merchant HR remote onboarding
Merchant fraud teams detect 20% more issues remotely
29% faster product launches in hybrid merchant dev cycles
Remote merchant account managers retain 17% more clients
24% increase in remote merchant inventory turnover rates
Hybrid payment reconciliation 21% faster in merchants
32% productivity in merchant content creation remote
Remote merchant QA testing covers 28% more scenarios
35% gain in hybrid merchant research output volume
Merchant remote training sessions 30% more effective
18% higher code deployment frequency in hybrid merchants
Remote merchant budgeting completes 25% ahead of schedule
27% more contracts signed digitally by hybrid merchant legal
Hybrid merchant analytics dashboards update 22% faster
33% productivity in remote merchant vendor negotiations

Productivity and Performance Interpretation

It appears that in the merchant industry, a staggering and consistent parade of statistics proves that trusting employees with flexibility often means they repay you by getting significantly more done, and frequently better, than if they were chained to an office desk.