GITNUXREPORT 2025

Janitorial Industry Statistics

Janitorial industry growth, workforce challenges, eco-friendly trend, and technology adoption.

Jannik Lindner

Jannik Linder

Co-Founder of Gitnux, specialized in content and tech since 2016.

First published: April 29, 2025

Our Commitment to Accuracy

Rigorous fact-checking • Reputable sources • Regular updatesLearn more

Key Statistics

Statistic 1

The top three factors influencing clients to choose a janitorial service are price, reputation, and quality of service

Statistic 2

The average contract length for commercial cleaning services is about 2 years

Statistic 3

75% of customers prefer eco-friendly cleaning services

Statistic 4

48% of janitorial businesses rate customer retention as their primary goal

Statistic 5

Approximately 42% of janitorial clients request green cleaning as a preferred service

Statistic 6

Janitorial service complaints related to missed areas or poor quality account for 35% of customer complaints

Statistic 7

In 2023, the top three factors influencing the decision to outsource cleaning services are cost savings, quality, and compliance

Statistic 8

45% of janitorial companies report difficulty in securing sufficient cleaning supplies during peak demand periods

Statistic 9

Approximately 60% of janitorial companies offer 24/7 service options to accommodate client schedules

Statistic 10

The most cited reasons for outsourcing cleaning services are cost reduction (65%) and maintaining hygiene standards (55%)

Statistic 11

Eco-friendly cleaning products are used by approximately 45% of janitorial companies

Statistic 12

55% of janitorial companies now offer environmentally sustainable cleaning options

Statistic 13

The global janitorial services market is projected to reach $248.31 billion by 2026

Statistic 14

Commercial cleaning accounts for about 70% of the janitorial industry revenue in the U.S.

Statistic 15

The janitorial industry is expected to grow at a CAGR of 6.2% from 2023 to 2030

Statistic 16

In 2022, more than 60% of janitorial companies reported experiencing supply chain disruptions

Statistic 17

The total market share of the top 10 janitorial companies in the U.S. is approximately 40%

Statistic 18

The cleaning supplies market is projected to reach $74 billion globally by 2027

Statistic 19

The adoption of robotic cleaning equipment increased by 20% in 2022

Statistic 20

Approximately 25% of janitorial firms offer specialized services such as carpet cleaning or window washing

Statistic 21

The use of disinfectants increased by 80% in 2020 due to COVID-19

Statistic 22

The average annual revenue per janitorial company in the U.S. is approximately $400,000

Statistic 23

65% of janitorial companies plan to invest more in technology in the next 12 months

Statistic 24

The global disinfectant market is expected to grow to $36 billion by 2027

Statistic 25

The average lifespan of cleaning equipment is about 5 years

Statistic 26

The market for eco-friendly and sustainable cleaning products is expected to reach $11 billion globally by 2025

Statistic 27

80% of janitorial companies utilize mobile apps for scheduling and communication

Statistic 28

35% of cleaning companies are integrating AI and automation into their operations

Statistic 29

The average janitorial employee in the U.S. earns approximately $12.00 per hour

Statistic 30

67% of janitorial companies report difficulty in hiring skilled workers

Statistic 31

Approximately 80% of janitorial services in the U.S. are small businesses with fewer than 50 employees

Statistic 32

62% of janitorial companies plan to expand their workforce in the next year

Statistic 33

The average length of time a janitorial employee stays with a company is 1.5 years

Statistic 34

The cleaning industry employment reached approximately 2.3 million workers in 2022 in the U.S.

Statistic 35

52% of janitorial workers are women

Statistic 36

60% of janitorial companies report that training and onboarding are challenges in their operations

Statistic 37

55% of janitorial employees in the U.S. are Hispanic or Latino

Statistic 38

40% of janitorial companies are family-owned businesses

Statistic 39

The average hourly rate for janitorial services in the U.S. is approximately $40

Statistic 40

Over 35% of janitorial companies report experiencing high turnover rates annually

Statistic 41

50% of janitorial companies rank employee safety as their top priority

Statistic 42

The most common janitorial tasks include floor cleaning (85%), trash removal (78%), and restroom sanitation (74%)

Statistic 43

The average cleaning job at a commercial facility takes about 2 hours

Statistic 44

90% of janitorial companies believe employee training improves service quality

Statistic 45

The total employment in the global cleaning services industry was valued at $22 billion in 2022

Slide 1 of 45
Share:FacebookLinkedIn
Sources

Our Reports have been cited by:

Trust Badges - Publications that have cited our reports

Key Highlights

  • The global janitorial services market is projected to reach $248.31 billion by 2026
  • The average janitorial employee in the U.S. earns approximately $12.00 per hour
  • 67% of janitorial companies report difficulty in hiring skilled workers
  • The top three factors influencing clients to choose a janitorial service are price, reputation, and quality of service
  • Commercial cleaning accounts for about 70% of the janitorial industry revenue in the U.S.
  • Eco-friendly cleaning products are used by approximately 45% of janitorial companies
  • The janitorial industry is expected to grow at a CAGR of 6.2% from 2023 to 2030
  • Approximately 80% of janitorial services in the U.S. are small businesses with fewer than 50 employees
  • The average contract length for commercial cleaning services is about 2 years
  • 62% of janitorial companies plan to expand their workforce in the next year
  • In 2022, more than 60% of janitorial companies reported experiencing supply chain disruptions
  • The total market share of the top 10 janitorial companies in the U.S. is approximately 40%
  • 55% of janitorial companies now offer environmentally sustainable cleaning options

As the janitorial industry eyeing a booming $248 billion market by 2026 and embracing eco-friendly innovations amidst staffing challenges, it’s clear that this vital sector is undergoing a transformative leap driven by technology, sustainable practices, and changing client demands.

Customer Preferences and Demand Factors

  • The top three factors influencing clients to choose a janitorial service are price, reputation, and quality of service
  • The average contract length for commercial cleaning services is about 2 years
  • 75% of customers prefer eco-friendly cleaning services
  • 48% of janitorial businesses rate customer retention as their primary goal
  • Approximately 42% of janitorial clients request green cleaning as a preferred service
  • Janitorial service complaints related to missed areas or poor quality account for 35% of customer complaints
  • In 2023, the top three factors influencing the decision to outsource cleaning services are cost savings, quality, and compliance
  • 45% of janitorial companies report difficulty in securing sufficient cleaning supplies during peak demand periods
  • Approximately 60% of janitorial companies offer 24/7 service options to accommodate client schedules
  • The most cited reasons for outsourcing cleaning services are cost reduction (65%) and maintaining hygiene standards (55%)

Customer Preferences and Demand Factors Interpretation

In a competitive janitorial industry where reputation, eco-friendliness, and quality reign supreme, companies must balance contract longevity, supply chain resilience, and 24/7 availability, all while striving to keep customer complaints at bay—proving that in cleaning, as in business, thoroughness and adaptability are the ultimate detergents for success.

Environmental Sustainability and Green Cleaning

  • Eco-friendly cleaning products are used by approximately 45% of janitorial companies
  • 55% of janitorial companies now offer environmentally sustainable cleaning options

Environmental Sustainability and Green Cleaning Interpretation

With nearly half of janitorial companies embracing eco-friendly products, it's clear that sustainable cleaning isn't just a trend—it's quickly becoming the standard for a cleaner planet.

Market Growth and Industry Trends

  • The global janitorial services market is projected to reach $248.31 billion by 2026
  • Commercial cleaning accounts for about 70% of the janitorial industry revenue in the U.S.
  • The janitorial industry is expected to grow at a CAGR of 6.2% from 2023 to 2030
  • In 2022, more than 60% of janitorial companies reported experiencing supply chain disruptions
  • The total market share of the top 10 janitorial companies in the U.S. is approximately 40%
  • The cleaning supplies market is projected to reach $74 billion globally by 2027
  • The adoption of robotic cleaning equipment increased by 20% in 2022
  • Approximately 25% of janitorial firms offer specialized services such as carpet cleaning or window washing
  • The use of disinfectants increased by 80% in 2020 due to COVID-19
  • The average annual revenue per janitorial company in the U.S. is approximately $400,000
  • 65% of janitorial companies plan to invest more in technology in the next 12 months
  • The global disinfectant market is expected to grow to $36 billion by 2027
  • The average lifespan of cleaning equipment is about 5 years
  • The market for eco-friendly and sustainable cleaning products is expected to reach $11 billion globally by 2025

Market Growth and Industry Trends Interpretation

As the janitorial industry sweeps toward a $248 billion horizon fueled by technology, sustainability, and pandemic-driven demand, it’s clear that keeping it clean isn’t just about soap and mops anymore—it's a high-stakes, evolving market where innovation and supply chain resilience are just as critical as disinfectants.

Technology Adoption and Innovation

  • 80% of janitorial companies utilize mobile apps for scheduling and communication
  • 35% of cleaning companies are integrating AI and automation into their operations

Technology Adoption and Innovation Interpretation

With 80% of janitorial firms embracing mobile apps and 35% pioneering AI integration, the industry is clearly sweeping toward a future where dirt isn't the only thing getting cleaned up—technology is holding the mop.

Workforce and Employment Characteristics

  • The average janitorial employee in the U.S. earns approximately $12.00 per hour
  • 67% of janitorial companies report difficulty in hiring skilled workers
  • Approximately 80% of janitorial services in the U.S. are small businesses with fewer than 50 employees
  • 62% of janitorial companies plan to expand their workforce in the next year
  • The average length of time a janitorial employee stays with a company is 1.5 years
  • The cleaning industry employment reached approximately 2.3 million workers in 2022 in the U.S.
  • 52% of janitorial workers are women
  • 60% of janitorial companies report that training and onboarding are challenges in their operations
  • 55% of janitorial employees in the U.S. are Hispanic or Latino
  • 40% of janitorial companies are family-owned businesses
  • The average hourly rate for janitorial services in the U.S. is approximately $40
  • Over 35% of janitorial companies report experiencing high turnover rates annually
  • 50% of janitorial companies rank employee safety as their top priority
  • The most common janitorial tasks include floor cleaning (85%), trash removal (78%), and restroom sanitation (74%)
  • The average cleaning job at a commercial facility takes about 2 hours
  • 90% of janitorial companies believe employee training improves service quality
  • The total employment in the global cleaning services industry was valued at $22 billion in 2022

Workforce and Employment Characteristics Interpretation

Despite paying workers roughly $12 an hour and grappling with high turnover and recruitment challenges, the U.S. janitorial industry—home to 2.3 million employees, over half of whom are women and many from Hispanic and Latino backgrounds—continues to expand and prioritize safety and training, proving that behind every polished floor is a resilient workforce cleaning up the nation's perception of what it takes to keep America shining.