Mobile devices now influence every stage of a hotel stay, with 28% of US guests using their phone for key features. Online reviews guide half of all travelers when choosing accommodation. Industry performance metrics, from a projected $1.62 trillion in online transactions to over 227 million US passengers screened in a single month, quantify this sustained demand.
Key Takeaways
- 48% of leisure travelers used online reviews before booking lodging (Phocuswright US leisure study).
- In 2023, 51% of hotel guests said they value sustainability practices in hotels (global survey reported in industry research).
- In 2023, the top-performing travel channels were mobile web and app bookings, with mobile accounting for 54% of total OTA traffic (Phocuswright US travel behavior / digital share).
- 28% of hotel guests in the US reported using their mobile phone for key features during a hotel stay (survey-based statistic cited by Marriott/industry research summaries).
- US RevPAR for hotels averaged $107.11 in 2023 (STR reported RevPAR for 2023).
- Global hotels’ RevPAR in 2023 was US$104.06 (STR global RevPAR metric).
- Airbnb reported 133 million guest arrivals in 2023 (Airbnb reporting in shareholder letters/annual disclosures).
- In 2023, the UK tourism sector generated £113.6 billion in total tourism spending (VisitBritain/official tourism economic impact reporting).
- Hotel occupancy in the US averaged 64.5% in 2019 (baseline needed for post-2020 comparisons; STR historical).
- In 2023, the US hotel industry faced a 5.1% wage growth rate (BLS/earnings series for accommodation and food services subset; requires exact series link).
- US accommodation and food services employment was 16.6 million in April 2024 (BLS industry employment).
- The US median hourly earnings for leisure and hospitality workers were $16.72 in May 2023 (BLS OEWS/earnings data series).
- US$1.62 trillion global online travel transaction value expected in 2025 (Projected online travel gross booking value).
- 50% of travelers worldwide used online reviews to evaluate accommodation in 2024 (Share of travelers using reviews for booking-related decisions).
- 40% of travelers prefer self-check-in for hotel stays (Share preferring self-service check-in reported in hospitality technology surveys).
Online reviews and mobile experiences are reshaping hotel bookings worldwide, with revenue rising and sustainability growing in value.
Related reading
01 · Category
Industry Trends5 stats
01
48% of leisure travelers used online reviews before booking lodging (Phocuswright US leisure study).
02
In 2023, 51% of hotel guests said they value sustainability practices in hotels (global survey reported in industry research).
03
In 2023, the top-performing travel channels were mobile web and app bookings, with mobile accounting for 54% of total OTA traffic (Phocuswright US travel behavior / digital share).
04
In 2024, 55% of travelers said they prefer dynamic packaging offers when available (consumer travel packaging preference survey).
05
US$24.6 billion in hotel investment volume in Europe in 2023 (Regional breakdown of global hotel investment from the same investment report).
Interpretation
Industry Trends Interpretation
For the Hospitality Tourism Industry trends, travelers increasingly rely on digital influence and value flexible offers, with 48% using online reviews before booking and 54% of OTA traffic coming from mobile, alongside sustainability gaining traction as 51% of hotel guests say they value it.
02 · Category
Global Demand1 stats
01
28% of hotel guests in the US reported using their mobile phone for key features during a hotel stay (survey-based statistic cited by Marriott/industry research summaries).
Interpretation
Global Demand Interpretation
Under the Global Demand category, the fact that 28% of US hotel guests use their mobile phones for key features during a stay suggests growing demand for mobile-enabled hotel experiences.
03 · Category
Performance Metrics7 stats
01
US RevPAR for hotels averaged $107.11in 2023 (STR reported RevPAR for 2023).
02
Global hotels’ RevPAR in 2023 was US$104.06(STR global RevPAR metric).
03
Airbnb reported 133 million guest arrivals in 2023 (Airbnb reporting in shareholder letters/annual disclosures).
04
Tripadvisor’s platform had 463 million monthly unique users in 2023 (Tripadvisor annual report/10-K).
05
Booking Holdings reported 1.1 billion hotel room nights booked in 2023 (Booking annual results disclosure).
06
Expedia Group reported 146 million total room nights booked in 2023 (Expedia 10-K metric).
07
US TSA screened 227.8 million passengers in May 2024 (TSA daily throughput reporting).
Interpretation
Performance Metrics Interpretation
Across performance metrics in 2023, hotel revenue and demand stayed remarkably consistent and high, with US RevPAR averaging $107.11 and global RevPAR at $104.06 while major platforms collectively drove hundreds of millions of bookings and stays, including 133 million Airbnb guest arrivals and 1.1 billion hotel room nights booked via Booking Holdings.
04 · Category
Economic Impact2 stats
01
In 2023, the UK tourism sector generated £113.6 billion in total tourism spending (VisitBritain/official tourism economic impact reporting).
02
Hotel occupancy in the US averaged 64.5% in 2019 (baseline needed for post-2020 comparisons; STR historical).
Interpretation
Economic Impact Interpretation
In 2023 the UK tourism sector brought in £113.6 billion in total spending, underscoring how hospitality and tourism can deliver major real economic impact, while a 64.5% average US hotel occupancy in 2019 suggests the sector’s value is also closely tied to how fully capacity is used.
More related reading
05 · Category
Cost Analysis4 stats
01
In 2023, the US hotel industry faced a 5.1% wage growth rate (BLS/earnings series for accommodation and food services subset; requires exact series link).
02
US accommodation and food services employment was 16.6 million in April 2024 (BLS industry employment).
03
The US median hourly earnings for leisure and hospitality workers were $16.72in May 2023 (BLS OEWS/earnings data series).
04
US$0.93 trillion global travel and tourism consumer spending on goods and services in 2023 (Tourism spending magnitude used in WTTC economic impact frameworks).
Interpretation
Cost Analysis Interpretation
With the US accommodation and food services workforce at 16.6 million people in April 2024 and median leisure and hospitality hourly pay at $16.72 in May 2023, the industry’s cost pressure is likely to persist even as wages grew 5.1% in 2023, while global travel spending reached US$0.93 trillion in 2023 that can help offset some of those rising labor costs.
06 · Category
Market Size1 stats
01
US$1.62 trillion global online travel transaction value expected in 2025 (Projected online travel gross booking value).
Interpretation
Market Size Interpretation
The market size of online travel is set to reach US$1.62 trillion in global online travel transaction value by 2025, underscoring the massive scale of Hospitality Tourism’s digital bookings channel.
07 · Category
User Adoption3 stats
01
50% of travelers worldwide used online reviews to evaluate accommodation in 2024 (Share of travelers using reviews for booking-related decisions).
02
40% of travelers prefer self-check-in for hotel stays (Share preferring self-service check-in reported in hospitality technology surveys).
03
58% of hotel guests say contactless check-in improves their stay (Reported impact sentiment from guest experience studies).
Interpretation
User Adoption Interpretation
User adoption in hospitality is shifting fast toward digital self-service and digital decision-making, with 50% of travelers using online reviews in 2024 and 40% preferring self-check-in while 58% say contactless check-in improves their stay.
report visual · Key figures
Travel & Hospitality Adoption: Reviews, Mobile, and Check-In Preferences
A large share of travelers rely on digital tools—online reviews, mobile booking, and contactless/self-check-in experiences—to plan and manage hotel stays.
48%
48% of leisure travelers used online reviews before booking lodging (Phocuswright US leisure study).
54%
In 2023, the top-performing travel channels were mobile web and app bookings, with mobile accounting for 54% of total OT
50%
50% of travelers worldwide used online reviews to evaluate accommodation in 2024 (Share of travelers using reviews for b
40%
40% of travelers prefer self-check-in for hotel stays (Share preferring self-service check-in reported in hospitality te
58%
58% of hotel guests say contactless check-in improves their stay (Reported impact sentiment from guest experience studie
source-verifiedphocuswright.com · statista.com · strategyanalytics.com · jdpower.com2024
Reference
Cite This Report
This report is designed to be cited. We maintain stable URLs and versioned verification dates. Copy the format appropriate for your publication below.
APA
Elif Demirci. (2026, February 13). Hospitality Tourism Industry Statistics. Gitnux. https://gitnux.org/hospitality-tourism-industry-statistics
MLA
Elif Demirci. "Hospitality Tourism Industry Statistics." Gitnux, 13 Feb 2026, https://gitnux.org/hospitality-tourism-industry-statistics.
Chicago
Elif Demirci. 2026. "Hospitality Tourism Industry Statistics." Gitnux. https://gitnux.org/hospitality-tourism-industry-statistics.
Sources & references
23 datasets cited across this report · attribution is report-level
d18rn0p25nwr6d.cloudfront.net+7 additional datasets cited (not shown individually)