GITNUXREPORT 2025

Ecommerce Delivery Statistics

Fast delivery and tracking significantly boost eCommerce customer loyalty and sales.

Jannik Linder

Co-Founder of Gitnux, specialized in content and tech since 2016.

First published: April 29, 2025

Our Commitment to Accuracy

Rigorous fact-checking • Reputable sources • Regular updatesLearn more

Statistic 1

The global eCommerce market is projected to reach $6.54 trillion by 2023

Statistic 2

70% of online shoppers expect same-day or next-day delivery

Statistic 3

66% of consumers say fast delivery influences their purchasing decision

Statistic 4

47% of consumers are willing to wait up to 5 days for standard delivery

Statistic 5

The majority of consumers (up to 60%) prefer to choose their delivery times

Statistic 6

56% of consumers want real-time delivery tracking features

Statistic 7

75% of consumers are willing to pay more for same-day delivery options

Statistic 8

Mobile commerce (mCommerce) accounts for 72.9% of total eCommerce sales worldwide

Statistic 9

41% of consumers have used pickup and drop-off points for their online orders

Statistic 10

63% of consumers prefer having multiple delivery options, from home delivery to parcel lockers

Statistic 11

90% of consumers say they are more likely to do repeat shopping if the delivery process is seamless

Statistic 12

55% of consumers prefer to be notified via SMS about their delivery status

Statistic 13

Around 70% of consumers prefer to track their delivery via a smartphone app

Statistic 14

68% of consumers say they would be more loyal to brands that offer transparent delivery times

Statistic 15

85% of eCommerce retailers offer free shipping as an incentive

Statistic 16

90% of consumers want to receive their delivery at a specific time slot

Statistic 17

55% of eCommerce businesses invest in delivery tracking technology

Statistic 18

The adoption of contactless delivery options increased by over 60% during 2020-2021

Statistic 19

72% of consumers are willing to pay more for environmentally friendly delivery options

Statistic 20

48% of consumers prefer to receive their packages at locker systems instead of home delivery

Statistic 21

54% of consumers choose same-day or next-day delivery when given the option

Statistic 22

Over 85% of customers say detailed delivery tracking improves their shopping experience

Statistic 23

67% of consumers use multiple channels to track their package, including apps, websites, and SMS

Statistic 24

45% of consumers abandon their online cart due to delivery costs

Statistic 25

82% of consumers have canceled a purchase due to high shipping costs or slow delivery

Statistic 26

40% of U.S. online shoppers consider free shipping to be the most important factor in their purchase decision

Statistic 27

The average cost per delivery for eCommerce retailers is $5.89

Statistic 28

Last mile delivery accounts for 53% of total delivery costs

Statistic 29

ECommerce delivery fraud costs merchants over $7 billion annually worldwide

Statistic 30

The average eCommerce delivery time is approximately 4.5 days globally

Statistic 31

60% of customers are more likely to shop again if their order is delivered on time

Statistic 32

Same-day delivery is expected to grow at a CAGR of around 21% through 2027

Statistic 33

86% of consumers are willing to pay for faster delivery if it’s guaranteed

Statistic 34

49% of consumers shop online more frequently when faster delivery options are available

Statistic 35

25% of consumers expect their online delivery to arrive within 24 hours

Statistic 36

Nearly 50% of eCommerce orders include an option for express shipping

Statistic 37

46% of consumers expect to receive their online order within 2 days or less

Statistic 38

80% of retailers plan to improve their delivery infrastructure in the next year

Statistic 39

65% of online shoppers have abandoned a purchase due to delivery delays

Statistic 40

41% of online orders are affected by delivery disruptions, like delays or losses, annually

Statistic 41

The average delivery success rate for eCommerce orders is approximately 97%

Statistic 42

35% of online shoppers say that delivery speed is the top factor influencing their satisfaction

Statistic 43

The global express logistics market is expected to reach $1.2 trillion by 2025

Statistic 44

ECommerce returns cost businesses approximately $550 billion annually worldwide

Statistic 45

The return rate for online purchases is roughly 20-30%, compared to 8-10% for brick-and-mortar stores

Statistic 46

58% of consumers are more likely to buy again if the returns process is easy

Statistic 47

The average eCommerce return rate is highest during holiday seasons, reaching up to 35%

Statistic 48

The use of drones for delivery has increased by 35% over the past two years

Statistic 49

Autonomous delivery vehicles are expected to grow at a CAGR of 15% through 2027

Statistic 50

The use of AI and machine learning in delivery routing has increased by 50% over two years

Statistic 51

The global drone delivery market is expected to reach $30 billion by 2030

Statistic 52

60% of eCommerce orders are now processed with automated fulfillment centers

Slide 1 of 52

Sources

Our Reports have been cited by:

Trust Badges - Publications that have cited our reports

Key Highlights

The global eCommerce market is projected to reach $6.54 trillion by 2023
70% of online shoppers expect same-day or next-day delivery
45% of consumers abandon their online cart due to delivery costs
66% of consumers say fast delivery influences their purchasing decision
The average eCommerce delivery time is approximately 4.5 days globally
47% of consumers are willing to wait up to 5 days for standard delivery
The majority of consumers (up to 60%) prefer to choose their delivery times
82% of consumers have canceled a purchase due to high shipping costs or slow delivery
ECommerce returns cost businesses approximately $550 billion annually worldwide
The return rate for online purchases is roughly 20-30%, compared to 8-10% for brick-and-mortar stores
58% of consumers are more likely to buy again if the returns process is easy
56% of consumers want real-time delivery tracking features
60% of customers are more likely to shop again if their order is delivered on time

In today’s fiercely competitive eCommerce landscape, where fast, reliable, and transparent delivery options can make or break a sale, understanding the staggering statistics—from the soaring demand for same-day delivery to the significant impact of shipping costs—is essential for businesses aiming to stay ahead.

Customer Expectations and Preferences

The global eCommerce market is projected to reach $6.54 trillion by 2023
70% of online shoppers expect same-day or next-day delivery
66% of consumers say fast delivery influences their purchasing decision
47% of consumers are willing to wait up to 5 days for standard delivery
The majority of consumers (up to 60%) prefer to choose their delivery times
56% of consumers want real-time delivery tracking features
75% of consumers are willing to pay more for same-day delivery options
Mobile commerce (mCommerce) accounts for 72.9% of total eCommerce sales worldwide
41% of consumers have used pickup and drop-off points for their online orders
63% of consumers prefer having multiple delivery options, from home delivery to parcel lockers
90% of consumers say they are more likely to do repeat shopping if the delivery process is seamless
55% of consumers prefer to be notified via SMS about their delivery status
Around 70% of consumers prefer to track their delivery via a smartphone app
68% of consumers say they would be more loyal to brands that offer transparent delivery times
85% of eCommerce retailers offer free shipping as an incentive
90% of consumers want to receive their delivery at a specific time slot
55% of eCommerce businesses invest in delivery tracking technology
The adoption of contactless delivery options increased by over 60% during 2020-2021
72% of consumers are willing to pay more for environmentally friendly delivery options
48% of consumers prefer to receive their packages at locker systems instead of home delivery
54% of consumers choose same-day or next-day delivery when given the option
Over 85% of customers say detailed delivery tracking improves their shopping experience
67% of consumers use multiple channels to track their package, including apps, websites, and SMS

Customer Expectations and Preferences Interpretation

As eCommerce surges toward a $6.54 trillion horizon, it’s clear that consumers’ appetite for swift, transparent, and customizable delivery options—especially via mobile and eco-friendly channels—is transforming shopping from a click into a high-speed, loyalty-bonding expedition, where the race for same-day gratification is almost as fierce as consumers’ desire for real-time tracking and flexible choices.

Delivery Costs and Economics

45% of consumers abandon their online cart due to delivery costs
82% of consumers have canceled a purchase due to high shipping costs or slow delivery
40% of U.S. online shoppers consider free shipping to be the most important factor in their purchase decision
The average cost per delivery for eCommerce retailers is $5.89
Last mile delivery accounts for 53% of total delivery costs
ECommerce delivery fraud costs merchants over $7 billion annually worldwide

Delivery Costs and Economics Interpretation

With nearly half of consumers abandoning carts over hidden costs and shipping woes accounting for over half of logistics expenses, it’s clear that balancing affordable delivery with fraud prevention is the high-stakes game eCommerce retailers must master to keep their margins—and customers—intact.

Delivery Speed and Timeliness

The average eCommerce delivery time is approximately 4.5 days globally
60% of customers are more likely to shop again if their order is delivered on time
Same-day delivery is expected to grow at a CAGR of around 21% through 2027
86% of consumers are willing to pay for faster delivery if it’s guaranteed
49% of consumers shop online more frequently when faster delivery options are available
25% of consumers expect their online delivery to arrive within 24 hours
Nearly 50% of eCommerce orders include an option for express shipping
46% of consumers expect to receive their online order within 2 days or less
80% of retailers plan to improve their delivery infrastructure in the next year
65% of online shoppers have abandoned a purchase due to delivery delays
41% of online orders are affected by delivery disruptions, like delays or losses, annually
The average delivery success rate for eCommerce orders is approximately 97%
35% of online shoppers say that delivery speed is the top factor influencing their satisfaction
The global express logistics market is expected to reach $1.2 trillion by 2025

Delivery Speed and Timeliness Interpretation

As delivery times shrink and consumers increasingly prioritize speed over price, the race for rapid, reliable eCommerce shipping is not just a trend but a trillion-dollar battleground where on-time deliveries are the new currency for customer loyalty—and those who falter risk losing both orders and reputation.

Return and Refund Policies

ECommerce returns cost businesses approximately $550 billion annually worldwide
The return rate for online purchases is roughly 20-30%, compared to 8-10% for brick-and-mortar stores
58% of consumers are more likely to buy again if the returns process is easy
The average eCommerce return rate is highest during holiday seasons, reaching up to 35%

Return and Refund Policies Interpretation

With eCommerce returns costing a staggering $550 billion annually and a return rate nearly triple that of physical stores, it's clear that seamless returns aren't just logistics—they're the key to turning one-time buyers into loyal customers, especially during holiday crunch times.

Technological Innovations in Delivery

The use of drones for delivery has increased by 35% over the past two years
Autonomous delivery vehicles are expected to grow at a CAGR of 15% through 2027
The use of AI and machine learning in delivery routing has increased by 50% over two years
The global drone delivery market is expected to reach $30 billion by 2030
60% of eCommerce orders are now processed with automated fulfillment centers

Technological Innovations in Delivery Interpretation

As eCommerce delivery takes to the skies and roads with a 50% leap in AI routing, a 35% uptick in drone use, and 60% of orders processed via automation, it’s clear that the future of shopping hinges on machines — making the phrase “your package is on its way” more literal than ever.