GITNUXREPORT 2025

Supply Chain In The E Commerce Industry Statistics

Supply chain challenges hinder delivery, increase costs, and impact online shopping.

Jannik Linder

Co-Founder of Gitnux, specialized in content and tech since 2016.

First published: April 29, 2025

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Statistic 1

70% of online shoppers abandon their shopping carts due to long shipping times

Statistic 2

59% of consumers have stopped shopping with a retailer because of poor delivery experience

Statistic 3

Delivery times impact 58% of consumers' purchase decisions

Statistic 4

76% of customers expect their orders to arrive within 4-5 days

Statistic 5

30% of online shoppers have returned an item due to late delivery

Statistic 6

81% of consumers say that fast shipping increases their likelihood of making a purchase

Statistic 7

The average e-commerce return rate is approximately 20%

Statistic 8

35% of consumers are willing to pay extra for same-day shipping

Statistic 9

60% of online shoppers prefer free shipping even if it takes longer

Statistic 10

78% of consumers globally prefer same-day or next-day delivery

Statistic 11

85% of online shoppers want real-time tracking information

Statistic 12

55% of consumers would abandon a purchase if delivery costs are too high

Statistic 13

50% of online shoppers will wait longer if free shipping is offered

Statistic 14

65% of customers prefer to pick up their orders in-store or curbside

Statistic 15

58% of consumers are more likely to order from a retailer with transparent shipping policies

Statistic 16

62% of online shoppers are more likely to shop from brands with sustainable supply chain practices

Statistic 17

42% of online retailers use third-party logistics (3PL) providers to manage their supply chain

Statistic 18

53% of e-commerce orders are fulfilled through dropshipping

Statistic 19

45% of e-commerce companies plan to invest more in supply chain technology in 2024

Statistic 20

40% of e-commerce companies see supply chain automation as critical for future growth

Statistic 21

More than 85% of e-commerce retailers utilize multi-channel fulfillment strategies

Statistic 22

55% of third-party logistics providers plan to expand their services in e-commerce

Statistic 23

66% of supply chain professionals believe sustainability initiatives will become a competitive advantage

Statistic 24

84% of consumers want eco-friendly packaging

Statistic 25

80% of e-commerce businesses reported supply chain disruptions in 2022

Statistic 26

65% of e-commerce companies increased their inventory levels in response to supply chain uncertainties

Statistic 27

The global e-commerce logistics market is projected to reach $1.3 trillion by 2026

Statistic 28

54% of online retailers face challenges in managing inventory due to supply chain disruptions

Statistic 29

44% of retailers say supply chain visibility is their biggest challenge

Statistic 30

68% of online retailers expect supply chain costs to increase in 2024

Statistic 31

The use of artificial intelligence in supply chain management is projected to grow at a CAGR of 42% through 2027

Statistic 32

Inventory inaccuracies cost e-commerce businesses an estimated $1.1 trillion annually

Statistic 33

Packaging and labeling issues cause 20% of e-commerce order delays

Statistic 34

70% of logistics professionals believe blockchain can improve supply chain transparency

Statistic 35

90% of e-commerce businesses see supply chain disruptions as a significant risk to revenue

Statistic 36

72% of retailers use data analytics to optimize supply chain efficiency

Statistic 37

46% of online retailers have faced stockouts in the past year

Statistic 38

48% of e-commerce companies plan to upgrade their warehouse robots in the next year

Statistic 39

80% of e-commerce logistics companies are investing in last-mile delivery innovations

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Key Highlights

70% of online shoppers abandon their shopping carts due to long shipping times
59% of consumers have stopped shopping with a retailer because of poor delivery experience
80% of e-commerce businesses reported supply chain disruptions in 2022
65% of e-commerce companies increased their inventory levels in response to supply chain uncertainties
The global e-commerce logistics market is projected to reach $1.3 trillion by 2026
42% of online retailers use third-party logistics (3PL) providers to manage their supply chain
Delivery times impact 58% of consumers' purchase decisions
53% of e-commerce orders are fulfilled through dropshipping
76% of customers expect their orders to arrive within 4-5 days
30% of online shoppers have returned an item due to late delivery
81% of consumers say that fast shipping increases their likelihood of making a purchase
The average e-commerce return rate is approximately 20%
35% of consumers are willing to pay extra for same-day shipping

In today’s fast-paced digital marketplace, the perfect supply chain has become the secret weapon for e-commerce success—while an inefficient system can lead to cart abandonment, lost sales, and mounting costs, the industry is rapidly evolving with innovations like AI, blockchain, and sustainable logistics shaping the future.

Consumer Behavior and Expectations

70% of online shoppers abandon their shopping carts due to long shipping times
59% of consumers have stopped shopping with a retailer because of poor delivery experience
Delivery times impact 58% of consumers' purchase decisions
76% of customers expect their orders to arrive within 4-5 days
30% of online shoppers have returned an item due to late delivery
81% of consumers say that fast shipping increases their likelihood of making a purchase
The average e-commerce return rate is approximately 20%
35% of consumers are willing to pay extra for same-day shipping
60% of online shoppers prefer free shipping even if it takes longer
78% of consumers globally prefer same-day or next-day delivery
85% of online shoppers want real-time tracking information
55% of consumers would abandon a purchase if delivery costs are too high
50% of online shoppers will wait longer if free shipping is offered
65% of customers prefer to pick up their orders in-store or curbside
58% of consumers are more likely to order from a retailer with transparent shipping policies
62% of online shoppers are more likely to shop from brands with sustainable supply chain practices

Consumer Behavior and Expectations Interpretation

In the race to satisfy the modern online shopper—who expects swift, transparent, and sustainable delivery—retailers must navigate a delicate balance: faster shipping can boost sales and loyalty but often at the cost of higher returns and logistical strain, proving that in e-commerce, good things really do arrive quickly and honestly.

E-commerce Business Strategies and Investments

42% of online retailers use third-party logistics (3PL) providers to manage their supply chain
53% of e-commerce orders are fulfilled through dropshipping
45% of e-commerce companies plan to invest more in supply chain technology in 2024
40% of e-commerce companies see supply chain automation as critical for future growth
More than 85% of e-commerce retailers utilize multi-channel fulfillment strategies
55% of third-party logistics providers plan to expand their services in e-commerce

E-commerce Business Strategies and Investments Interpretation

With over half of e-commerce orders relying on dropshipping and nearly half investing heavily in automation and technology, retailers are increasingly turning to third-party logistics and multi-channel strategies to stay competitive in a rapidly evolving digital marketplace that’s poised for major expansion.

Environmental Sustainability and Packaging

66% of supply chain professionals believe sustainability initiatives will become a competitive advantage
84% of consumers want eco-friendly packaging

Environmental Sustainability and Packaging Interpretation

With 66% of supply chain experts seeing sustainability as a competitive edge and 84% of consumers craving eco-friendly packaging, the e-commerce industry must embrace green innovations or risk falling behind in the race for trust and loyalty.

Supply Chain and Logistics Challenges

80% of e-commerce businesses reported supply chain disruptions in 2022
65% of e-commerce companies increased their inventory levels in response to supply chain uncertainties
The global e-commerce logistics market is projected to reach $1.3 trillion by 2026
54% of online retailers face challenges in managing inventory due to supply chain disruptions
44% of retailers say supply chain visibility is their biggest challenge
68% of online retailers expect supply chain costs to increase in 2024
The use of artificial intelligence in supply chain management is projected to grow at a CAGR of 42% through 2027
Inventory inaccuracies cost e-commerce businesses an estimated $1.1 trillion annually
Packaging and labeling issues cause 20% of e-commerce order delays
70% of logistics professionals believe blockchain can improve supply chain transparency
90% of e-commerce businesses see supply chain disruptions as a significant risk to revenue
72% of retailers use data analytics to optimize supply chain efficiency
46% of online retailers have faced stockouts in the past year

Supply Chain and Logistics Challenges Interpretation

Amidst a turbulent supply chain landscape where 80% faced disruptions, nearly half grappled with inventory inaccuracies costing trillions, and a pivot to AI and blockchain promises transparency and efficiency, e-commerce businesses are racing against rising costs and visibility challenges to keep their digital shelves stocked and their revenues afloat.

Technologies and Innovations in E-commerce

48% of e-commerce companies plan to upgrade their warehouse robots in the next year
80% of e-commerce logistics companies are investing in last-mile delivery innovations

Technologies and Innovations in E-commerce Interpretation

With nearly half of e-commerce firms gearing up to upgrade warehouse robots and a sweeping 80% investing in last-mile delivery innovations, the industry is clearly racing toward a future where automation and agile logistics are the new standard for competitive survival.