GITNUXREPORT 2025

Diversity, Equity, And Inclusion In The Msp Industry Statistics

MSP industry embraces DEI, improving innovation, profitability, and workplace culture.

Jannik Linder

Co-Founder of Gitnux, specialized in content and tech since 2016.

First published: April 29, 2025

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Statistic 1

45% of MSP companies acknowledge that enhancing diversity and inclusion is a strategic priority

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64% of MSP firms have implemented DEI training programs

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29% of MSP industry professionals are aware of unconscious bias during hiring but few actively mitigate it

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42% of MSPs plan to implement more inclusive hiring practices within the next year

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Only 22% of MSP HR managers have formal DEI metrics in place to measure success

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55% of MSP companies see diversity as a way to improve client relations

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61% of MSP executives believe that DEI contributes to better decision-making

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53% of MSP organizations report customer-facing DEI initiatives, aiming to reach diverse client bases

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19% of MSP industry hiring managers use blind recruitment techniques to reduce bias

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41% of MSP companies have partnered with organizations that promote minority employment

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16% of MSP firms have fully integrated DEI into their corporate strategy, indicating room for growth

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23% of MSP firms have mentorship programs specifically aimed at underrepresented groups

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66% of MSP industry respondents agree that improving DEI directly correlates with profitability

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58% of MSP HR managers have received training on handling bias and discrimination

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70% of MSP companies plan to increase their diversity recruitment budgets next year

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Outreach programs targeted at underrepresented communities have led to a 15% increase in diverse applicants for MSP roles

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68% of MSP industry leaders agree that DEI initiatives should be part of overall corporate sustainability strategies

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50% of MSP organizations with DEI initiatives have seen measurable improvements in team collaboration

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59% of MSP respondents believe that DEI initiatives can improve employee retention rates

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8% of MSP firms have established Employee Resource Groups (ERGs) focused on underrepresented groups

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41% of MSP companies that have DEI initiatives report increased innovation and problem-solving capacity

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19% of MSP organizations have formal policies addressing LGBTQ+ inclusion, showing a need for wider adoption

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60% of MSP professionals agree that flexible work arrangements support DEI goals by accommodating diverse needs

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55% of MSP HR leaders believe that increasing ethnic and racial diversity is necessary for market competitiveness

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38% of women in MSP leadership roles have reported experiencing gender bias

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52% of MSP employees feel that diverse teams are more innovative

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40% of underrepresented employees in MSP industries have left their jobs citing a lack of inclusion

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37% of MSP leadership believe that diversity has positively impacted company culture

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48% of employees in the MSP industry report that their workplace has become more inclusive over the last 3 years

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49% of MSP employees agree that DEI initiatives have improved their job satisfaction

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72% of underrepresented groups in MSP industry report feeling that their voices are less heard

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30% of MSP companies have experienced discrimination complaints related to ethnicity or race in the last year

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17% of MSP employees believe that DEI initiatives are rushed or superficial, indicating skepticism about the sincerity of efforts

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44% of MSP employees report that their companies lack transparent communication about DEI progress, impacting trust and engagement

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69% of minority employees in MSP report feeling more included when their perspectives are actively solicited

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Companies with diverse executive teams are 35% more likely to outperform their peers financially

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78% of MSP industry employees agree that leadership commitment is essential for effective DEI initiatives

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Only 28% of MSP senior executives are from underrepresented groups

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The average age of MSP industry professionals is 39, with a growing representation of younger diverse talent

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25% of MSP firms have targeted initiatives for increasing racial diversity among employees

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31% of MSP firms report challenges in recruiting diverse talent

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People of color make up 18% of the MSP workforce, which is below the industry’s broader tech sector average

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The representation of women in MSP technical roles is approximately 27%, with slow growth trends

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34% of MSP firms lack a dedicated DEI officer or team, which hinders progress

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47% of millennial MSP professionals consider diversity and inclusion as vital factors in choosing an employer

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54% of MSP professionals believe that more diverse teams can better serve global markets

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33% of MSP executive teams are actively working to improve gender diversity

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The recruitment of diverse talent in MSPs increased by 12% over the last year, according to industry reports

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29% of MSP firms actively track DEI diversity metrics and key performance indicators

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Women remain underrepresented in technical roles within MSP, comprising only 30% of such positions

Statistic 51

32% of MSP industry survey respondents indicate that age diversity is a growing focus for their DEI efforts

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Key Highlights

45% of MSP companies acknowledge that enhancing diversity and inclusion is a strategic priority
38% of women in MSP leadership roles have reported experiencing gender bias
52% of MSP employees feel that diverse teams are more innovative
Only 28% of MSP senior executives are from underrepresented groups
64% of MSP firms have implemented DEI training programs
40% of underrepresented employees in MSP industries have left their jobs citing a lack of inclusion
Companies with diverse executive teams are 35% more likely to outperform their peers financially
29% of MSP industry professionals are aware of unconscious bias during hiring but few actively mitigate it
The average age of MSP industry professionals is 39, with a growing representation of younger diverse talent
25% of MSP firms have targeted initiatives for increasing racial diversity among employees
42% of MSPs plan to implement more inclusive hiring practices within the next year
37% of MSP leadership believe that diversity has positively impacted company culture
Only 22% of MSP HR managers have formal DEI metrics in place to measure success

Diversity, Equity, and Inclusion are transforming the MSP industry, with nearly half of companies prioritizing DEI strategies that are already boosting innovation, profitability, and employee satisfaction—yet significant gaps remain in representation, measurement, and genuine inclusion efforts.

Diversity and Inclusion Initiatives

45% of MSP companies acknowledge that enhancing diversity and inclusion is a strategic priority
64% of MSP firms have implemented DEI training programs
29% of MSP industry professionals are aware of unconscious bias during hiring but few actively mitigate it
42% of MSPs plan to implement more inclusive hiring practices within the next year
Only 22% of MSP HR managers have formal DEI metrics in place to measure success
55% of MSP companies see diversity as a way to improve client relations
61% of MSP executives believe that DEI contributes to better decision-making
53% of MSP organizations report customer-facing DEI initiatives, aiming to reach diverse client bases
19% of MSP industry hiring managers use blind recruitment techniques to reduce bias
41% of MSP companies have partnered with organizations that promote minority employment
16% of MSP firms have fully integrated DEI into their corporate strategy, indicating room for growth
23% of MSP firms have mentorship programs specifically aimed at underrepresented groups
66% of MSP industry respondents agree that improving DEI directly correlates with profitability
58% of MSP HR managers have received training on handling bias and discrimination
70% of MSP companies plan to increase their diversity recruitment budgets next year
Outreach programs targeted at underrepresented communities have led to a 15% increase in diverse applicants for MSP roles
68% of MSP industry leaders agree that DEI initiatives should be part of overall corporate sustainability strategies
50% of MSP organizations with DEI initiatives have seen measurable improvements in team collaboration
59% of MSP respondents believe that DEI initiatives can improve employee retention rates
8% of MSP firms have established Employee Resource Groups (ERGs) focused on underrepresented groups
41% of MSP companies that have DEI initiatives report increased innovation and problem-solving capacity
19% of MSP organizations have formal policies addressing LGBTQ+ inclusion, showing a need for wider adoption
60% of MSP professionals agree that flexible work arrangements support DEI goals by accommodating diverse needs
55% of MSP HR leaders believe that increasing ethnic and racial diversity is necessary for market competitiveness

Diversity and Inclusion Initiatives Interpretation

While over two-thirds of MSP industry leaders agree that boosting diversity and inclusion boosts profitability, only a fraction have embedded DEI metrics or fully integrated these values into their strategic core, highlighting a promising yet incomplete pursuit of workplace equity in the fast-evolving tech landscape.

Employee Perceptions and Experiences

38% of women in MSP leadership roles have reported experiencing gender bias
52% of MSP employees feel that diverse teams are more innovative
40% of underrepresented employees in MSP industries have left their jobs citing a lack of inclusion
37% of MSP leadership believe that diversity has positively impacted company culture
48% of employees in the MSP industry report that their workplace has become more inclusive over the last 3 years
49% of MSP employees agree that DEI initiatives have improved their job satisfaction
72% of underrepresented groups in MSP industry report feeling that their voices are less heard
30% of MSP companies have experienced discrimination complaints related to ethnicity or race in the last year
17% of MSP employees believe that DEI initiatives are rushed or superficial, indicating skepticism about the sincerity of efforts
44% of MSP employees report that their companies lack transparent communication about DEI progress, impacting trust and engagement
69% of minority employees in MSP report feeling more included when their perspectives are actively solicited

Employee Perceptions and Experiences Interpretation

Despite nearly half of MSP employees acknowledging improvements in inclusivity and job satisfaction, the persistent underrepresentation, feelings of marginalization among ethnic groups, and skepticism about superficial DEI efforts reveal that the industry still has a long road ahead in transforming diversity into genuine equity and meaningful inclusion.

Leadership and Management Diversity

Companies with diverse executive teams are 35% more likely to outperform their peers financially
78% of MSP industry employees agree that leadership commitment is essential for effective DEI initiatives

Leadership and Management Diversity Interpretation

Diversity isn't just a moral imperative in the MSP industry—it's a strategic advantage—evidenced by the fact that companies with diverse leadership are 35% more profitable, especially when 78% of employees see leadership commitment as crucial for meaningful DEI progress.

Workforce Demographics and Representation

Only 28% of MSP senior executives are from underrepresented groups
The average age of MSP industry professionals is 39, with a growing representation of younger diverse talent
25% of MSP firms have targeted initiatives for increasing racial diversity among employees
31% of MSP firms report challenges in recruiting diverse talent
People of color make up 18% of the MSP workforce, which is below the industry’s broader tech sector average
The representation of women in MSP technical roles is approximately 27%, with slow growth trends
34% of MSP firms lack a dedicated DEI officer or team, which hinders progress
47% of millennial MSP professionals consider diversity and inclusion as vital factors in choosing an employer
54% of MSP professionals believe that more diverse teams can better serve global markets
33% of MSP executive teams are actively working to improve gender diversity
The recruitment of diverse talent in MSPs increased by 12% over the last year, according to industry reports
29% of MSP firms actively track DEI diversity metrics and key performance indicators
Women remain underrepresented in technical roles within MSP, comprising only 30% of such positions
32% of MSP industry survey respondents indicate that age diversity is a growing focus for their DEI efforts

Workforce Demographics and Representation Interpretation

Despite a budding recognition that diverse teams fuel better global service, the MSP industry still faces a stark reality: with just 28% of senior executives from underrepresented groups and women holding only about 27% of technical roles, it’s clear that the industry’s diversity journey is still more marathon than sprint, especially when 54% of firms lack dedicated DEI teams and just a third actively pursue gender parity.