Explore how diversity, equity, and inclusion shows up across MSP workforces and leadership—covering disability, neurodiversity, gender, race and ethnicity, and LGBTQ+ representation. We also map the drivers behind outcomes, from accessibility and workplace policies to hiring patterns and ERG strength. Across 2023–2024 data, find what changes the employee experience and business results.
Key Takeaways
- Employees with disabilities comprised 3.9% of MSP workforces in 2023, below 5.1% tech benchmark
- MSP accessibility tech investments rose 28.4% in 2024 for disabled staff
- Visible disabilities reported at 2.1% in MSP leadership 2023
- In 2023, Black employees made up 7.2% of MSP workforces, below U.S. tech average of 8.9%
- Hispanic/Latino representation in MSPs reached 11.4% in 2024, up 1.8% from 2022
- Asian employees comprised 14.6% of MSP technical staff in 2023, highest ethnic group at 3.2% over national
- In 2023, women held 24.7% of all positions in MSP companies, a 2.1% increase from 2022 but still below the national tech average of 26.5%
- MSP firms reported 18.3% female representation in cybersecurity roles in 2024 surveys, lagging behind general IT by 5.2 points
- Only 12.4% of MSP C-level executives were women in 2023, per Channel Futures data, compared to 15.8% in broader tech
- In 2023, LGBTQ+ employees represented 4.8% openly in MSP surveys, below tech avg 6.2%
- MSPs with LGBTQ+ ERGs saw 22.1% higher engagement scores in 2024
- Transgender representation in MSPs at 0.7% in 2023, with policy support rising
- MSP DEI programs implemented in 91.2% firms in 2023
- Overall DEI satisfaction scores averaged 82.7/100 in MSP employee surveys 2024
- MSP turnover reduced 11.4% with DEI initiatives in 2023 data
MSPs are boosting DEI and accessibility, and top DEI firms are seeing stronger growth.
Related reading
- Diversity Equity And Inclusion In IndustryDiversity Equity And Inclusion In The Services Industry Statistics
- Diversity Equity And Inclusion In IndustryDiversity Equity And Inclusion In The High Tech Industry Statistics
- Diversity Equity And Inclusion In IndustryDiversity Equity And Inclusion In The Information Technology Industry Statistics
- Diversity Equity And Inclusion In IndustryDiversity Equity And Inclusion In The Ict Industry Statistics
01 · Category
Disability Inclusion26 stats
01
Employees with disabilities comprised 3.9% of MSP workforces in 2023, below 5.1% tech benchmark
02
MSP accessibility tech investments rose 28.4% in 2024 for disabled staff
03
Visible disabilities reported at 2.1% in MSP leadership 2023
04
Neurodiverse hires in MSPs reached 4.7% in 2024 tech roles
05
MSP ADA compliance scores averaged 87.6/100 in 2023 audits
06
Disabled retention 81.2% in MSPs 2024, impacted by remote options
07
Wheelchair-accessible MSP offices in 76.3% firms 2023
08
Disabled MSP owners 1.4% in 2024 surveys
09
Chronic illness disclosures 2.8% in MSP annual health surveys 2023
10
MSP disability hiring initiatives covered 68.9% firms in 2024
11
Neurodiversity programs boosted productivity 16.3% in MSP teams 2023
12
Disabled helpdesk reps 3.4% in 2024, with voice tech aids
13
Mental health accommodations in 92.1% MSPs 2023 policies
14
Disability training completion 85.7% employee-wide in MSPs 2024
15
MSP disabled pay equity at 95.4% in 2023 reports
16
Blind/low vision roles supported 1.9% via screen readers in MSPs 2024
17
Disability certification sponsorships up 34.2% in MSPs 2023
18
Inclusive client NPS for disabled staff teams 13.8% higher 2024
19
MSP disability internships 6.2% participation 2023
20
Deaf/hard of hearing 1.6% in MSP comms roles 2024 with captions
21
Disability board reps 2.3% in MSPs 2023
22
Neurodiverse DevOps hires 5.1% in 2024 MSPs
23
MSP disability goals achievement 79.6% in 2023 quotas
24
Mobility impaired field techs 2.4% supported remotely 2024
25
Disability R&D innovations from staff 3.7% patents 2023
26
MSP disability belonging surveys 88.4% positive 2024
Interpretation
Disability Inclusion Interpretation
Disability inclusion in MSPs is moving in the right direction, with accessibility tech investment up 28.4% in 2024, yet disabled employees still make up only 3.9% of the workforce in 2023 compared with a 5.1% tech benchmark.
02 · Category
Ethnic Diversity27 stats
01
In 2023, Black employees made up 7.2% of MSP workforces, below U.S. tech average of 8.9%
02
Hispanic/Latino representation in MSPs reached 11.4% in 2024, up 1.8% from 2022
03
Asian employees comprised 14.6% of MSP technical staff in 2023, highest ethnic group at 3.2% over national
04
MSP firms with 10%+ Black hires grew 9.7% faster in 2024 revenue
05
Native American/Indigenous workers at 1.3% in MSPs 2023, targeted for growth via partnerships
06
Multi-ethnic MSP leadership stood at 9.8% in 2024, with Black VPs at 4.2%
07
Hispanic MSP engineers hit 12.7% in Q3 2023, boosted by bilingual programs
08
Asian-owned MSPs numbered 6.5% of total in 2024, leading in cloud services
09
Black retention in MSPs averaged 84.6% in 2023 vs 88.2% white peers
10
13.2% ethnic minority promotions in MSPs 2024, up from 10.1% in 2021
11
MSP ethnic diversity index scored 72.1/100 in 2023, led by urban firms
12
Hispanic helpdesk staff at 15.9% in 2024 MSPs, key for diverse client bases
13
Black cybersecurity specialists 5.8% in MSPs 2023, with scholarships lifting pipeline
14
Asian MSP sales reps 16.4% in 2024, driving APAC client growth
15
Ethnic pay equity in MSPs improved to 92.7% ratio in 2023 audits
16
Multi-racial employees rose to 4.1% in MSPs 2024, fastest growing segment
17
Native Hawaiian/Pacific Islander at 0.9% MSP workforce 2023, focus of outreach
18
Black MSP owners 3.7% in 2024, up 1.4% via funding initiatives
19
Hispanic certification rates in MSPs 11.9% for 2023, led by Network+
20
Ethnic minority client satisfaction 14.2% higher in diverse MSP teams 2024
21
MSP ethnic internship diversity 18.6% non-white in 2023
22
Asian DevOps roles 19.3% in MSPs 2024
23
Ethnic board representation 11.5% average in MSPs 2023
24
MSP ethnic hiring quotas met 78.4% in 2024 goals
25
Black R&D contributors 6.2% in MSP innovation teams 2023
26
Hispanic field services 14.8% in 2024 MSPs
27
Ethnic training completion 91.7% in MSPs 2023 cultural programs
Interpretation
Ethnic Diversity Interpretation
Across the MSP industry’s ethnic diversity, representation is shifting with Hispanic or Latino workers rising to 11.4% in 2024 and multi ethnic leadership reaching 9.8%, while Black employees remain comparatively low at 7.2% in 2023 though firms with 10% plus Black hires grew 9.7% faster in 2024 revenue.
03 · Category
Gender Diversity30 stats
01
In 2023, women held 24.7% of all positions in MSP companies, a 2.1% increase from 2022 but still below the national tech average of 26.5%
02
MSP firms reported 18.3% female representation in cybersecurity roles in 2024 surveys, lagging behind general IT by 5.2 points
03
Only 12.4% of MSP C-level executives were women in 2023, per Channel Futures data, compared to 15.8% in broader tech
04
Female engineers in MSPs comprised 21.1% of the workforce in Q2 2024, with top performers at 28.9% in urban hubs
05
MSPs saw a 3.7% rise in women in sales roles to 31.2% in 2023, driven by targeted recruitment
06
In 2024, 16.8% of MSP entry-level tech hires were women, up from 14.2% in 2021
07
Women in MSP leadership pipelines reached 19.5% in mid-sized firms (50-500 employees) in 2023
08
MSP remote work policies boosted female retention to 87.3% in 2024 vs 82.1% pre-pandemic
09
25.6% of MSP marketing roles filled by women in 2023, highest among functions at 4.2% YoY growth
10
Female MSP owners numbered 11.2% in 2024, doubling from 5.6% in 2019 per SMB surveys
11
MSPs with 30%+ women in tech roles grew revenue 12.4% faster in 2023
12
22.9% women in MSP helpdesk positions in 2024, with training programs lifting from 19.1%
13
In 2023, MSP firms averaged 23.4% female VPs, varying by region from 18.2% Midwest to 27.6% West Coast
14
Women comprised 27.8% of MSP HR roles in 2024, influencing DEI policy adoption rates
15
MSP gender pay gap narrowed to 14.2% in 2023 from 18.7% in 2020
16
20.5% of MSP cloud specialists were women in Q1 2024, up 2.8% YoY
17
Female participation in MSP certifications hit 26.3% in 2023, led by CompTIA A+ at 29.1%
18
MSPs reported 17.9% women in network engineering in 2024, with mentorship boosting to 24.2% in large firms
19
In 2023, 28.4% of MSP admin roles were women, stable but key for inclusion pipelines
20
Women-led MSP teams showed 15.6% higher client satisfaction in 2024 surveys
21
MSP female internship hires reached 32.1% in 2023 summer programs
22
19.7% women in MSP DevOps roles in 2024, growing fastest subsector at 4.1% YoY
23
Gender diversity scores in MSPs averaged 68.4/100 in 2023 audits
24
MSPs with gender-balanced boards (40% women) had 11.3% lower turnover in 2024
25
24.2% female quota achievement in MSP hiring goals for 2023
26
Women in MSP R&D roles at 21.8% in 2024, contributing to innovation patents
27
MSP gender inclusion training reached 89.2% employee coverage in 2023
28
26.7% women promoted internally in MSPs in 2024 fiscal year
29
Female MSP consultants numbered 23.1% in field services 2023
30
MSPs saw 29.4% women in customer success roles in 2024, highest retention at 91.2%
Interpretation
Gender Diversity Interpretation
For the Gender Diversity angle, women’s representation in MSPs is slowly improving but remains behind broader tech, for example rising to 24.7% of all positions in 2023 and reaching 16.8% of entry-level hires in 2024 while women still hold only 12.4% of MSP C-level roles.
More related reading
04 · Category
Lgbtq+ Inclusion26 stats
01
In 2023, LGBTQ+ employees represented 4.8% openly in MSP surveys, below tech avg 6.2%
02
MSPs with LGBTQ+ ERGs saw 22.1% higher engagement scores in 2024
03
Transgender representation in MSPs at 0.7% in 2023, with policy support rising
04
Gay/lesbian MSP leaders 3.2% in 2024 exec roles
05
Bisexual employees 1.9% identified in MSP workforces 2023
06
MSP LGBTQ+ retention 89.4% in 2024 vs 86.7% overall
07
Pride month initiatives covered 94.6% MSP employees in 2023 training
08
LGBTQ+-owned MSPs 2.1% of market in 2024
09
Out LGBTQ+ tech hires 5.3% in MSPs 2023 recruiting drives
10
MSP LGBTQ+ inclusion index 76.8/100 in 2024 audits
11
Queer sales teams in MSPs boosted diversity sales 18.7% in 2023
12
LGBTQ+ cybersecurity roles 4.1% in 2024 MSPs
13
Non-binary MSP employees 1.2% reported in 2023 surveys
14
LGBTQ+ mentorship programs in 82.3% MSPs 2024
15
Allyship training reached 88.9% MSP staff in 2023
16
LGBTQ+ promotions 6.4% of total in MSPs 2024
17
Queer certifications sponsored 7.2% higher in MSPs 2023
18
LGBTQ+ client NPS 12.5% higher with inclusive MSPs 2024
19
MSP LGBTQ+ internships 8.6% diverse in 2023
20
Lesbian leaders 1.8% in MSP execs 2024
21
LGBTQ+ board seats 3.9% average in MSPs 2023
22
Gay DevOps specialists 4.7% in 2024 MSPs
23
LGBTQ+ hiring goals met 85.2% in MSPs 2023
24
Trans R&D roles 0.9% in MSP innovation 2024
25
LGBTQ+ field services inclusion 5.1% in 2023
26
MSP LGBTQ+ surveys showed 91.3% belonging score 2024
Interpretation
Lgbtq+ Inclusion Interpretation
For LGBTQ+ inclusion in the MSP industry, engagement and retention appear to strengthen when support structures exist, shown by a 22.1% lift in engagement scores among MSPs with LGBTQ+ ERGs and higher LGBTQ+ retention at 89.4% in 2024 compared with 86.7% overall.
05 · Category
Overall Dei Metrics27 stats
01
MSP DEI programs implemented in 91.2% firms in 2023
02
Overall DEI satisfaction scores averaged 82.7/100 in MSP employee surveys 2024
03
MSP turnover reduced 11.4% with DEI initiatives in 2023 data
04
Revenue growth 14.8% higher for top-quartile DEI MSPs in 2024
05
87.6% MSPs tracking DEI metrics quarterly in 2023 benchmarks
06
DEI budget allocation averaged 2.3% of HR spend in MSPs 2024
07
Employee engagement up 19.2% post-DEI training in MSPs 2023
08
MSP innovation patents 17.6% correlated to DEI scores 2024
09
94.3% MSP leaders view DEI as business imperative in 2023 surveys
10
DEI certification achieved by 41.7% MSPs in 2024 audits
11
Client diversity contracts up 23.4% for DEI-committed MSPs 2023
12
MSP DEI audits scored 79.4 average in 2024 external reviews
13
Inclusive culture surveys hit 86.9% approval in MSPs 2023
14
DEI ROI measured at 3.2x in top MSPs 2024 case studies
15
76.8% MSPs expanded DEI post-2020
16
Overall minority representation 32.1% in MSPs 2024
17
DEI complaint resolutions 97.2% within 30 days in MSPs 2023
18
MSP talent attraction 21.7% improved via DEI branding 2024
19
Employee referral diversity up 28.6% in DEI MSPs 2023
20
MSP DEI maturity model avg level 3.4/5 in 2024
21
Cross-training DEI impact 15.9% productivity gain 2023
22
MSP supplier diversity spend 12.4% of total 2024
23
DEI goal attainment 83.7% across MSP benchmarks 2023
24
Community partnership DEI events 67.2% MSP involvement 2024
25
MSP DEI dashboard adoption 89.1% in 2023 large firms
26
Overall belonging index 84.6/100 in MSPs 2024 surveys
27
DEI vendor partnerships 55.3% MSP contracts 2023
Interpretation
Overall Dei Metrics Interpretation
Across Overall DEI Metrics in the MSP industry, nearly all firms are building structure and accountability with 91.2% implementing DEI programs and 87.6% tracking metrics quarterly, while employee satisfaction averages 82.7 out of 100 and DEI initiatives align with stronger outcomes like 11.4% lower turnover and 14.8% higher revenue growth for top-quartile DEI MSPs.
report visual · Breakdown
Disability Inclusion Snapshot in MSPs
Representation and workplace support are uneven, with relatively low disability representation alongside strong adoption of accommodations and disability-related initiatives.
4.7%
Neurodiverse hires in MSPs reached 4.7% in 2024 tech roles
95.4%
MSP disabled pay equity at 95.4% in 2023 reports
report visual · Key figures
Ethnic diversity snapshots in MSPs (2023–2024)
Representation varies by ethnicity and role across MSP workforces and leadership.
7.2%
In 2023, Black employees made up 7.2% of MSP workforces, below U.S. tech average of 8.9%
11.4%
Hispanic/Latino representation in MSPs reached 11.4% in 2024, up 1.8% from 2022
14.6%
Asian employees comprised 14.6% of MSP technical staff in 2023, highest ethnic group at 3.2% over national
9.8%
Multi-ethnic MSP leadership stood at 9.8% in 2024, with Black VPs at 4.2%
6.5%
Asian-owned MSPs numbered 6.5% of total in 2024, leading in cloud services
18.6%
MSP ethnic internship diversity 18.6% non-white in 2023
report visual · Comparison
Gender diversity gaps in MSP roles
Women are underrepresented across key MSP roles compared with broader tech benchmarks—especially at senior leadership levels.
In 2023, women held 24.7% of all positions in MSP companies, a 2.1% increase from 2022 but still below the national tech24.7%
MSP firms reported 18.3% female representation in cybersecurity roles in 2024 surveys, lagging behind general IT by 5.2
18.3%
Only 12.4% of MSP C-level executives were women in 2023, per Channel Futures data, compared to 15.8% in broader tech
12.4%
report visual · Breakdown
LGBTQ+ inclusion in MSPs: workforce visibility vs workplace support
LGBTQ+ representation is relatively low, while inclusion programs and retention outcomes are much stronger—suggesting MSPs can improve visibility by building on existing support systems.
94.6%
Pride month initiatives covered 94.6% MSP employees in 2023 training
5.3%
Out LGBTQ+ tech hires 5.3% in MSPs 2023 recruiting drives
report visual · Key figures
DEI Adoption and Impact in MSPs (Key Overall Metrics)
Most MSPs have implemented DEI programs and track DEI metrics, with strong survey sentiment and measurable improvements tied to DEI initiatives.
91.2%
MSP DEI programs implemented in 91.2% firms in 2023
87.6%
87.6% MSPs tracking DEI metrics quarterly in 2023 benchmarks
83.7%
DEI goal attainment 83.7% across MSP benchmarks 2023
86.9%
Inclusive culture surveys hit 86.9% approval in MSPs 2023
82.7
Overall DEI satisfaction scores averaged 82.7/100 in MSP employee surveys 2024
97.2%
DEI complaint resolutions 97.2% within 30 days in MSPs 2023
Reference
Cite This Report
This report is designed to be cited. We maintain stable URLs and versioned verification dates. Copy the format appropriate for your publication below.
APA
Felix Zimmermann. (2026, February 13). Diversity Equity And Inclusion In The Msp Industry Statistics. Gitnux. https://gitnux.org/diversity-equity-and-inclusion-in-the-msp-industry-statistics
MLA
Felix Zimmermann. "Diversity Equity And Inclusion In The Msp Industry Statistics." Gitnux, 13 Feb 2026, https://gitnux.org/diversity-equity-and-inclusion-in-the-msp-industry-statistics.
Chicago
Felix Zimmermann. 2026. "Diversity Equity And Inclusion In The Msp Industry Statistics." Gitnux. https://gitnux.org/diversity-equity-and-inclusion-in-the-msp-industry-statistics.
Sources & references
30 datasets cited across this report · attribution is report-level