Gitnux/Report 2026

Cleaning Services Industry Statistics

Global industrial cleaning chemicals reached $36.2B in 2023—how today’s chemical and disinfection demand reshapes cleaning services.
292Statistics
78Sources
12Sections
1Visuals
50mRead
November 11, 2026Updated
Cleaning Services Industry Statistics
Gabrielle FontaineWritten by Gabrielle Fontaine·Edited by Felix Zimmermann·Fact-checked by Abigail Foster
Published ·Updated
How this report is researched
01Editorial Scope

Before any source is gathered, an editor locks the question, what qualifies, and how the piece will be judged.

02Source Research

Search agents collect the source set and pull each data point out with its provenance attached.

Read our full methodology →

Search agents attach provenance to every extracted figure.

Next review: within 31 days

01 Industry overview

The cleaning services industry at a glance

The U.S. janitorial services market was estimated at $81.88 billion in 2025, supported by recurring commercial demand and a workforce of about 2.4 million janitors and building cleaners.

$81.88B[62]
U.S. market size, 2025
3.3%[62]
U.S. CAGR, 2026–2033
2.4M[38]
U.S. janitor jobs, 2025
31.3%[62]
North America global share, 2025
Market size
The U.S. janitorial services market was estimated at $81.88 billion in 2025. The U.S. Census Bureau’s Annual Integrated Economic Survey recorded $77.47 billion in 2024 revenue for janitorial-service employer firms, providing a separate official benchmark for the narrower employer-firm segment.[62][1]
Forecast & CAGR
Grand View Research forecasts the U.S. janitorial services market to reach $105.62 billion by 2033, representing a 3.3% CAGR from 2026 to 2033. BLS projects employment of janitors and cleaners, except maids and housekeeping cleaners, to increase 2% from 2025 to 2035.[62][38]
Market share & regions
North America accounted for 31.3% of global janitorial-service revenue in 2025, making it the largest regional market in the cited outlook. Within North America, the United States is forecast to generate $46.12 billion in janitorial-services revenue in 2026.[62][20]
Segmentation
The North American market is segmented into standard cleaning, damage-restoration cleaning, exterior-window cleaning and floor-care services. U.S. demand also spans commercial offices, healthcare, education, government, hospitality and residential customers; BLS reports that 35% of janitors and building cleaners work in services to buildings and dwellings, 17% in educational services and 7% in healthcare and social assistance.[62][38]
Key players & concentration
Reliable public sources reviewed did not provide a comparable, independently verified concentration ratio for the overall cleaning-services market. The available evidence describes a market containing national facility-service providers, regional contract-cleaning firms, franchise operators and independent businesses, but does not quantify their combined share.[63]
Pricing
The median hourly wage for U.S. janitors and building cleaners was $17.71 in May 2025; the lowest 10% earned less than $13.77 per hour and the highest 10% earned more than $24.17. Government-employed janitors had a higher median hourly wage of $20.76, compared with $18.63 in educational services and $18.35 in healthcare and social assistance.[38]
Trends, drivers & challenges
Demand is supported by the continuing need for clean and healthy workplaces, healthcare facilities and public buildings, while outsourcing and technology-enabled cleaning remain important market themes. Labor remains a central challenge: BLS projects only 2% occupational employment growth from 2025 to 2035, while CDC identifies chemical exposure, musculoskeletal strain, infectious agents and shift work as major occupational risks.[38][64]
Consumer behavior & competition
A Q1 2026 survey of more than 1,000 homeowners found that 90% were at least as likely to hire a home-services provider as two or three years earlier, 85% planned to maintain or increase spending during a recession, 96% considered a well-known brand important and 79% preferred local providers. These results point to competition based on trust, convenience, local presence and digital service quality.
M&A
M&A activity remained visible in professional cleaning and facility services in 2026. Freudenberg Home and Cleaning Solutions completed its takeover offer for Nilfisk on April 15, 2026, combining two professional-cleaning businesses, while Wind Point Partners announced its acquisition of CCS Facility Services on November 10, 2026; CCS served more than 1,400 customers across healthcare, education, government, manufacturing and commercial real estate.[65][66]
Regulation
EPA does not license companies that provide cleaning services, although state requirements for training, certification and licensing vary. OSHA requirements can apply when workers handle hazardous chemicals or encounter blood and other potentially infectious materials, including written cleaning and decontamination schedules, hazard communication and appropriate protective equipment.[29][67]
Latest news
The most recent transaction identified in the reviewed sources was Wind Point Partners’ acquisition of CCS Facility Services, announced November 10, 2026. CCS provides janitorial, facility-engineering and specialty-cleaning services to more than 1,400 customers, indicating continued investor interest in scaled, multi-sector facility-service platforms.[66]

02 Ranking

Top 10 Companies in the Cleaning Services Industry

The leading companies in the cleaning services industry, ranked on market impact, performance, momentum, innovation and brand popularity.

Updated November 11, 2026 · Next review December 11, 2026

Verdict

OCS Group leads Gitnux's 2026 cleaning services ranking with an Overall score of 9.0, with revenue growth 19.6% and operating margin 5.1%. Aramark is the runner-up at 8.9, with revenue growth 6.4% and operating margin 4.3%.

Ranked by Overall score · How we score ↓

Editor's top 3 picks

Where to start, by need.

  1. #1 Overall · Leader in commercial facility cleaning

    OCS Group

    GB

    Ranked #1 · 9.0 · Commercial facility cleaning

    Why we picked it: It sells commercial cleaning alongside integrated facilities management across multiple global regions.

    See in ranking ↓Visit ocs.com ↗

  2. #2 overall

    Aramark

    US

    Ranked #2 · 8.9 · Commercial facility cleaning

    Why we picked it: It manages facilities services, including cleaning, for institutional and commercial clients.

    See in ranking ↓Visit aramark.com ↗

  3. Leader in cleaning & disinfection FM

    Sodexo

    FR

    Ranked #5 · 8.5 · Cleaning & disinfection FM

    Why we picked it: It provides cleaning and disinfection through facilities-management solutions worldwide.

    See in ranking ↓Visit sodexo.com ↗

Pick 1 is the #1 company overall. Pick 2 is the highest-ranked company in the top 5 that adds a new segment; no further segment places in the top 5, so pick 3 follows rank.

Full ranking

Sort by
Top 10 companies in the cleaning services industry, 2026 – Gitnux ranking
#CompanyOverall ↓Company snapshot
1

OCS Group

Commercial facility cleaning · GB

9.0
2

Aramark

Commercial facility cleaning · US

8.9
3

ISS

Commercial facility cleaning · DK

8.8
4

Mitie

Commercial facility cleaning · GB

8.7
5

Sodexo

Cleaning & disinfection FM · FR

8.5
6

ServiceMaster Brands

Residential and commercial cleaning franchise systems · US

8.4
7

ABM Industries

Commercial janitorial and facility services, North America · US

8.3
8

Jani-King

Commercial cleaning franchise network worldwide · US

8.2
9

Coor

Nordic cleaning and facility management services · SE

7.9
10

Coverall

Commercial cleaning franchise network, North America · US

7.8

How we score

  • Impact (30%): scale and weight in the market (revenue, market share, employees, market position).
  • Performance (20%): recent revenue growth and operating margin; an analyst assessment where a company does not publish them.
  • Momentum (20%): growth trajectory and future potential.
  • Innovation (15%): R&D intensity and how technologically advanced the company is.

Popularity (brand search demand, 15%) counts toward Overall but is not published as a column. Overall leaves out what is not known.

Scale Scores are shown on a 7–10 scale with one decimal; bars start at 7.0.

Cadence Recalculated when new figures are published; next review December 11, 2026.

Independence. Rankings are editorially independent. Scores, ranks, picks and the verdict follow the method above; no company can pay to change them.

Cite this ranking

APA

Gabrielle Fontaine. (2026, February 13). Top 10 companies in the cleaning services industry. In Cleaning Services Industry Statistics. Gitnux. https://gitnux.org/cleaning-services-industry-statistics/#top-companies

report visual · Projection

Employment in janitorial services, NAICS 56172 (United States)

Employment in janitorial services, NAICS 56172 grew from 1,405.7 thousands of jobs in 2021 to 1,443.9 thousands of jobs in 2025.

1,406
Start
+0.67%
CAGR · 4y
1,444
Projected
20212025
source-verifiedfred.stlouisfed.org2025

04 Statistics

Technology & Innovation

AI and automation adoption show measurable pull. In April 2026, 21.6% of U.S. building and grounds workers used generative AI, while 32% planned robotic floor equipment in 2026.

AI in the cleaning services industry

  • 21.6% of U.S. building and grounds cleaning and maintenance workers used generative AI for work in April 2026.[1]
  • 41% of contract-cleaning companies planned to use AI for office, marketing, or back-office functions in 2026.[2]
  • 12.6% of U.S. building and grounds cleaning and maintenance workers used generative AI for work in April 2025.[1]
  • 58% of building service contractors planned to adopt AI within the next 12 months in 2026.[3]

Automation in the cleaning services industry

  • 58% of Canadian building service contractors identified cleaning-validation technology as their most likely technology implementation for the next 12 months in 2024.[4]
  • 38% of contract-cleaning companies expected demand for automation and technology in contracts to increase in 2026.[2]
  • 32% of contract-cleaning companies planned to adopt robotic floor equipment in 2026.[2]
  • 76% of building service contractors using autonomous cleaning equipment were likely to increase automation during the next two years in 2026.[3]
  • 30% of Canadian building service contractors were considering autonomous or robotic equipment in 2024.[4]
  • 36% of Canadian building service contractors identified Internet of Things or smart technology as a likely implementation for the next 12 months in 2024.[4]

Digital Transformation in the environmental and waste services sector (sector benchmark)

  • 72% of surveyed UK environmental-services organizations expected the pace of digital transformation to accelerate over the following three to five years.[5]
  • 66% of German waste-management firms planned to increase their engagement with digitalization in the future.[6]
  • 61% of German waste-management firms relied on digital technology for dispatching and logistics.[6]
  • 60% of global waste and recycling organizations identified resistance to change as their largest digital-implementation challenge in 2024.[7]
  • 51% of global waste and recycling companies planned to evolve and invest in IT architecture during 2024, according to an industry benchmark survey.[7]

Technology Adoption in the environmental and waste services sector (sector benchmark)

  • 20.3% of environmental-industry projects used remote sensors or monitors in 2023.[8]
  • 52.5% of environmental-industry projects used IT systems and software in 2023, compared with 52.2% in 2020.[8]
  • 34.3% of environmental-industry projects used analytical or monitoring technology in 2023.[8]
  • 47.4% of environmental-industry projects used mapping, modeling and visualization technologies in 2023.[8]
  • 19.1% of environmental-industry projects used satellite technology in 2023.[8]

Cloud Computing in the environmental and waste services sector (sector benchmark)

  • 39.52% to 62.11% of enterprises across most EU economic sectors used paid cloud-computing services in 2025; water supply, sewerage, waste management and remediation recorded the largest year-on-year increase.[9]
  • About 50% of surveyed German waste-management firms considered cloud computing already relevant or relevant within the following five years.[6]
  • 45.52% of EU enterprises using paid cloud services hosted their databases in the cloud in 2025.[9]
  • 30.12% of EU enterprises using paid cloud services purchased cloud-based enterprise-resource-planning applications in 2025.[9]
  • 30% of sustainability-services clients used cloud technology in engagements, based on a global study of more than 22,000 clients.[10]

Big Data in the environmental and waste services sector (sector benchmark)

  • 50% of German waste-management-firm respondents identified increasing data volume as a driver of digitalisation in the sector in 2021.[6]
  • 30% of German waste-management-firm respondents used real-time data transmission to offices and 14% were implementing it in the 2021 industry survey.[6]
  • 43% of German waste-management-firm respondents used monitoring of container filling levels, while 13% were implementing it, in the 2021 industry survey.[6]
  • 73% of environmental-industry respondents rated data management as critically or highly important in the 2023 global Geoscience Data Management Survey.[11]
  • 42% of German waste-management firms expected big-data analytics to become relevant within 12 months, based on the survey’s most digitally advanced respondent group.[6]

05 Statistics

Data & Analytics

Data use is expanding, but gaps remain in governance and reporting mechanics. In 2024, 40% of U.S. contractors used scheduling software, and globally 67.9% reported no formal data- and analytics-governance organization.

Business intelligence in the cleaning services industry

  • 40% of U.S. commercial cleaning contractors used business software for general business management in 2023.[12]
  • 55% of U.S. commercial cleaning contractors used business software for scheduling in 2023.[12]
  • 53% of U.S. commercial cleaning contractors used business software for payment processing in 2023.[12]
  • 54% of U.S. commercial cleaning contractors used business software for accounting in 2023.[12]
  • 70% of U.S. commercial cleaning contractors considered digital transformation critical to future success in 2023.[12]
  • 62% of U.S. commercial cleaning contractors reported efficiencies or enhanced capabilities from business-management software in 2023.[12]

Data analytics in the cleaning services industry

  • 58% of 2024 U.S. building service contractor respondents selected cleaning-validation technology as their most likely technology implementation for the following 12 months.[12]
  • 15% of 2024 U.S. building service contractor respondents selected enterprise-resource-planning systems as a likely technology implementation for the following 12 months.[12]
  • 19% of contract cleaning professionals reported that at least half of their cleaning products and equipment were already considered green in 2026.[2]
  • 41% of U.S. contract cleaning professionals expected client scrutiny of cleaning services to increase in 2026, reinforcing demand for measurable service data.[2]
  • 28% of U.S. commercial cleaning contractors planned to invest in new software or technology in 2023.[12]
  • 36% of 2024 U.S. building service contractor respondents selected IoT or smart technology as a likely technology implementation for the following 12 months.[12]

Data Quality in the environmental and waste services sector (sector benchmark)

  • Across waste and recycling organizations, 66% spend at least 10 hours per week manually compiling reports, based on a 2025 survey of 154 industry leaders.[13]
  • Across waste and recycling organizations, 79% still export operational data into Excel, based on a survey of 154 industry leaders in 2025.[13]
  • Across supply-management organizations, 23% spend at least 21% of their time cleaning data, according to a 2024 survey of more than 121 respondents.[14]
  • Across supply-management organizations, 67% say their data quality is better or significantly better than two years earlier, according to a 2024 survey.[14]
  • Across supply-management organizations, 49% rate their data quality as good or excellent in a 2024 survey of more than 121 respondents.[14]

Data Governance in the environmental and waste services sector (sector benchmark)

  • Across supply-management organizations, 81% find their data-governance program useful, according to a 2024 survey of more than 121 respondents.[14]
  • Across supply-management organizations, 61% have a dedicated data-governance function, according to a 2024 survey of more than 121 respondents.[14]
  • Across organizations globally, 32.1% report having a formal data- and analytics-governance organization in place, while 67.9% report none, in the 2024 study.[15]
  • Across supply-management organizations with a data-governance function, 47% house it in a center of excellence, according to a 2024 survey.[14]
  • Across organizations globally, 65% report that data governance is in place only at an initial, lower-maturity stage, according to DATAVERSITY’s 2024 survey.[16]

KPIs in the cleaning services industry

  • $62.71 was the global average revenue per job hour for residential cleaning businesses in September 2026.[17]
  • 131.1% was the global average annual technician turnover rate for residential cleaning businesses in September 2026.[17]
  • 37% of U.S. commercial cleaning contractors said repeat business generated their largest source of revenue in 2023.[12]
  • $217.91 was the global average revenue per residential cleaning job in September 2026, according to data from more than 150,000 monthly house cleanings.[17]
  • 42.55% was the global average direct-payroll-to-revenue ratio for residential cleaning businesses in September 2026.[17]
  • 6.14% was the global average monthly recurring-customer churn rate for residential cleaning businesses in September 2026.[17]

06 Statistics

Strategy & Growth

Scaled operators use frameworks and acquisitions to expand multi-sector service delivery. U.S. janitorial employment reached 1,443.9 thousand jobs in 2025.

Growth in the cleaning services industry

  • U.S. janitorial-services employment reached 1,443.9 thousand jobs in 2025.[18]
  • Vebego’s cleaning-services turnover rose to €944 million in 2024 from €918 million in 2023.[19]
  • U.S. janitorial-services employment was 1,452.3 thousand jobs in 2024.[18]
  • The global cleaning services market was valued at $451.63 billion in 2025 and projected to reach $859.20 billion by 2034.[20]
  • North America accounted for 37.52% of the global cleaning services market in 2025.[20]
  • The global cleaning services market was projected to grow at a 7.50% compound annual growth rate from 2026 to 2034.[20]

Differentiation in the cleaning services industry

  • ISS North America used self-delivery of core services to eliminate subcontracting and support service consistency across 449 client locations.[21]
  • ISS trained 51,525 placemakers on Pure Space cleaning standards in 2025.[22]
  • ISS’s Pure Space framework covered 38,974 operating sites in 2025.[22]
  • ISS’s cleaning framework saved 2.9 million litres of chemicals annually.[22]
  • ISS’s cleaning framework saved 76.7 million litres of water annually.[22]
  • ISS’s cleaning framework saved 611,000 kilograms of CO₂ emissions annually.[22]

Mergers and acquisitions in the cleaning services industry

  • ISS’s 2024 acquisition of Grupo BN added 1,800 employees according to the company’s acquisition table.[23]
  • ISS completed three cleaning-company acquisitions in 2024: Med-Serv in Austria, gammaRenax in Switzerland and Grupo BN in Spain.[23]
  • ISS’s 2024 acquisition of gammaRenax added 590 employees according to the company’s acquisition table.[23]
  • ISS acquired Grupo BN in Spain in September 2024, adding reported annual service revenue of DKK 226 million.[23]
  • ISS acquired gammaRenax in Switzerland in April 2024, adding reported annual service revenue of DKK 69 million.[23]
  • 4M Building Solutions completed five janitorial-services acquisitions during 2024.[24]

Strategic partnerships in the cleaning services industry

  • 79% of Aspire’s surveyed commercial cleaning companies identified as janitorial businesses in 2025.[25]
  • 95% of Aspire’s surveyed commercial cleaning companies identified as commercial-cleaning businesses in 2025.[25]
  • 23% of Aspire’s surveyed commercial cleaning companies identified as building-services businesses in 2025.[25]
  • 19% of Aspire’s surveyed commercial cleaning companies identified as facilities-management businesses in 2025.[25]
  • Aspire surveyed 1,022 commercial cleaning companies nationwide for its 2025 Commercial Cleaning Insights report.[25]
  • 21% of Aspire’s surveyed commercial cleaning companies identified as specialty-services businesses in 2025.[25]

07 Statistics

People & Workforce

Retention and training drive execution capacity under labor constraints. BLS projects only 2% employment growth from 2025 to 2035, and 85% planned to add staff to meet service demand in 2026.

Hiring in the cleaning services industry

  • 49% of building service contractors checked driving records during hiring in 2019.[12]
  • 46% of commercial-cleaning businesses reported average hourly wages of $10–$12 in 2025.[25]
  • 63% of commercial-cleaning businesses identified recruiting or retaining staff as a major risk to meeting 2025 goals.[25]
  • 56% of building service contractors cited paying enough to remain competitive as a labor challenge in 2026.[3]
  • 85% of building service contractors planned to add staff to meet service demand in 2026.[3]

Employee retention in the cleaning services industry

  • 80.1% of KB Building Services’ new hires passed their 90-day anniversary in 2026, compared with 41.5% before its retention program.[26]
  • 91.4% was KB Building Services’ overall employee-retention rate in October 2026.[26]
  • 35% of facility-management survey respondents identified employee retention as their largest cleaning-staff concern in 2023.[12]
  • 30% of facility-management survey respondents reported average cleaning-employee tenure of four to seven years in 2023.[12]
  • 66.8% was KB Building Services’ reduced turnover rate reported in 2026.[12]

Remote Work in the environmental and waste services sector (sector benchmark)

  • Across U.S. workers with teleworkable jobs, 14% worked from home all the time before the COVID-19 outbreak, according to retrospective 2024 responses.[27]
  • Across U.S. workers with teleworkable jobs, 43% worked from home most or some of the time in October 2024.[27]
  • Across U.S. workers with teleworkable jobs, 32% worked from home all the time in October 2024.[27]
  • Across U.S. workers with teleworkable jobs, 25% rarely or never worked from home in October 2024.[27]

Hybrid Work in the environmental and waste services sector (sector benchmark)

  • Among U.S. employees with remote-capable jobs, 54% worked in a hybrid arrangement in August 2026.[28]
  • Among U.S. employees with remote-capable jobs, 6% preferred working on-site when surveyed in November 2025.[28]
  • Among U.S. employees with remote-capable jobs, 52% expected hybrid work as their long-term arrangement in May 2026.[28]
  • Among U.S. employees with remote-capable jobs, 61% preferred hybrid work when surveyed in November 2025.[28]

Upskilling in the cleaning services industry

  • 92% of facility-management survey respondents rated training and education of staff as largely or moderately important in 2025.[12]
  • 60% of cleaning-industry survey respondents identified good training as an appealing job characteristic in 2025.[12]
  • 41% of cleaning-industry survey respondents had worked in the industry for more than a decade in 2025.[12]
  • 43% of in-house cleaning-industry respondents used nonmonetary incentives to enhance employee loyalty in 2026.[12]
  • 35% of facility-management survey respondents identified employee training as their top cleaning-staff concern in 2025.[12]

Employee Engagement in the environmental and waste services sector (sector benchmark)

  • Across global employees, 20% were engaged at work in 2025.[28]
  • At the U.S. Environmental Protection Agency, 81% of employees were positive on the 2024 Employee Engagement Index.[29]
  • At the U.S. Environmental Protection Agency, 84% of employees said in 2024 that they knew what was expected of them on the job.[29]
  • Across U.S. employees, 31% were engaged at work in 2025, compared with 20% globally.[28]
  • Across U.S. employees, 17% were actively disengaged at work in 2025.[28]

Change Management in the environmental and waste services sector (sector benchmark)

  • Across U.S. employees surveyed in 2025, 25% agreed that their organization effectively managed change across the workforce.[30]
  • Across organizations surveyed by APQC, 8% rated their change-management practices not at all effective for technology implementation and adoption in 2025.[31]

08 Statistics

Customer & Sales

Buying criteria skew toward results and measurable service data, with churn tied to experience and rescheduling. In Q1 2026, 90% of homeowners were at least as likely to hire as two or three years earlier.

Customer experience in the cleaning services industry

  • 39% of U.S. recurring-service consumers considered quality or results when selecting upkeep or maintenance providers in Q1 2026.[25]
  • 33% of U.S. recurring-service consumers considered online ratings when selecting upkeep or maintenance providers in Q1 2026.[25]
  • 43% of U.S. recurring-service consumers considered cost or value when selecting upkeep or maintenance providers in Q1 2026.[25]
  • 37% of U.S. recurring-service consumers ranked customer experience among their considerations when selecting upkeep or maintenance providers in Q1 2026.[25]
  • 33% of U.S. recurring-service consumers considered quote speed when selecting upkeep or maintenance providers in Q1 2026.[25]

Customer retention in the cleaning services industry

  • 56% of U.S. commercial cleaning contractors identified customer retention as a risk to achieving their 2024 goals.[32]
  • 37% of U.S. commercial cleaning contractors said repeat business was their most significant revenue source for 2024.[32]
  • 7.55% was the average monthly recurring-customer churn rate among house-cleaning businesses in February 2026.[17]
  • 5.68% was the average monthly recurring-customer churn rate among large, medium and small house-cleaning businesses in April 2026.[17]
  • 47% of U.S. commercial cleaning contractors listed retaining existing customers as a business goal for 2024.[32]

Customer acquisition in the cleaning services industry

  • 53% of U.S. commercial cleaning contractors expected their revenue to increase in 2024.[32]
  • 35% of U.S. commercial cleaning companies planned to increase sales and marketing efforts to reach their 2024 goals.[32]
  • 10% of U.S. commercial cleaning contractors listed market or service expansion as a business goal for 2024.[32]
  • 30% of U.S. commercial cleaning contractors’ revenue came from word-of-mouth referrals in the 2024 survey.[32]
  • 21% of U.S. commercial cleaning contractors expected positive market growth in 2024.[32]

Customer loyalty in the cleaning services industry

  • 34% of U.S. recurring-service consumers cited receiving a better offer as a cancellation cause in Q1 2026.[25]
  • 30% of U.S. recurring-service consumers cited deciding to do the work themselves as a cancellation cause in Q1 2026.[25]
  • 31% of U.S. recurring-service consumers cited unsatisfactory communication as a cancellation cause in Q1 2026.[25]
  • 38% of U.S. recurring-service consumers cited difficulty rescheduling as a cancellation cause in Q1 2026.[25]
  • 27% of U.S. recurring-service consumers cited poor quality or results as a cancellation cause in Q1 2026.[25]

Lead generation in the cleaning services industry

  • Approximately 92% of U.S. carpet and floor-cleaning businesses used referrals to generate new customer leads in 2024.[33]
  • Approximately 64% of U.S. carpet and floor-cleaning businesses used social media to generate new customer leads in 2024.[33]
  • Approximately 8% of U.S. carpet and floor-cleaning businesses used radio advertising to generate new customer leads in 2024.[33]
  • Approximately 41% of U.S. carpet and floor-cleaning businesses used electronic media, including websites, email and AdWords, to generate leads in 2024.[33]
  • Approximately 12% of U.S. carpet and floor-cleaning businesses used direct or door-to-door sales to generate leads in 2024.[33]

09 Statistics

Marketing & Brand

Local presence and cash-flow goals appear alongside franchise-market segmentation. Approximately 92% of U.S. carpet and floor-cleaning businesses operated outside a franchise system in 2024.

Marketing in the cleaning services industry

  • 57% of U.S. commercial cleaning companies identified improving cash flow as a business goal for 2024.[32]
  • 27% of U.S. dry cleaners listed finding ways to increase business or sales among their top three challenges in January 2025.[34]
  • 55% of U.S. dry cleaners believed in spending money on marketing in January 2025.[34]
  • 56% of U.S. dry cleaners reported 2024 sales above 2019 levels in the January 2025 survey.[34]
  • 63% of U.S. commercial cleaning companies identified increasing revenue as a business goal for 2024.[32]

Digital marketing in the cleaning services industry

  • Approximately 66% of U.S. carpet and floor-cleaning businesses regularly used Facebook for business growth in 2024.[33]
  • Approximately 8% of U.S. carpet and floor-cleaning businesses regularly used TikTok for business growth in 2024.[33]
  • Approximately 15% of U.S. carpet and floor-cleaning businesses regularly used YouTube for business growth in 2024.[33]
  • Approximately 27% of U.S. carpet and floor-cleaning businesses regularly used Instagram for business growth in 2024.[33]
  • Approximately 18% of U.S. carpet and floor-cleaning businesses regularly used LinkedIn for business growth in 2024.[33]

Branding in the cleaning services industry

  • Approximately 92% of U.S. carpet and floor-cleaning businesses operated outside a franchise system in 2024.[33]
  • Approximately 8% of U.S. carpet and floor-cleaning businesses belonged to a franchise system in 2024.[33]
  • 21% of U.S. commercial cleaning contractors reported having nationwide teams and customers in the 2024 survey.[32]

Social media in the cleaning services industry

  • Approximately 4% of U.S. carpet and floor-cleaning businesses regularly used Pinterest for business growth in 2024.[33]
  • Approximately 3% of U.S. carpet and floor-cleaning businesses regularly used Snapchat for business growth in 2024.[33]
  • Approximately 6% of U.S. carpet and floor-cleaning businesses regularly used X for business growth in 2024.[33]

Influencer Marketing in the environmental and waste services sector (sector benchmark)

  • 58% of B2B marketing teams globally used an always-on influencer marketing approach in the 2025 B2B Influencer Marketing Report.[35]
  • 55% of B2B marketers globally were already using influencers in 2025, while another 29% planned to adopt influencer marketing within the following year.[36]
  • 81% of B2B marketers using creators across five markets said in 2026 that reducing creator activity would leave revenue opportunities untapped.[37]
  • 43% of surveyed B2B marketers reported outstanding results from their influencer programs in the 2025 global B2B Influencer Marketing Report.[35]
  • 82% of B2B marketers who work with creators globally agreed in 2026 that influencer campaigns are essential for delivering measurable return on investment.[37]

10 Statistics

Operations & Execution

Compliance visibility is high in inspections, with recurring OSHA citations across multiple categories. During the five years through October 31, 2026, 244 hazard-communication citations were issued.

Process optimization in the cleaning services industry

  • 124.895 was the U.S. janitorial-services labor-productivity index in 2019, compared with a 2017 base of 100.[1]
  • 2.6% was the average annual labor-productivity growth for U.S. janitorial services from 1987 to 2020.[38]
  • 117.036 was the U.S. janitorial-services labor-productivity index in 2018, compared with a 2017 base of 100.[1]
  • 142.941 was the U.S. janitorial-services labor-productivity index in 2023, compared with a 2017 base of 100.[1]
  • 134.841 was the U.S. janitorial-services labor-productivity index in 2020, compared with a 2017 base of 100.[1]

Operational efficiency in the cleaning services industry

  • 21.76 dollars was the average hourly earnings for U.S. janitorial-services employees in September 2025.[38]
  • 29 fatality inspections were recorded in U.S. janitorial services during the five years through October 31, 2026.[39]
  • 1,328.1 thousand people were employed in U.S. janitorial services in 2020.[38]
  • 321,800 annual job openings for U.S. janitors and building cleaners are projected on average for 2025–2035.[38]
  • 53% of 1,092 U.S. janitorial-services OSHA inspections found at least one violation during the five years through October 31, 2026.[39]

Quality management in the cleaning services industry

  • 244 hazard-communication citations were issued in U.S. janitorial services during the five years through October 31, 2026.[39]
  • 3,509 dollars was the average proposed penalty per OSHA violation in U.S. janitorial services during the five years through October 31, 2026.[39]
  • 107 lockout/tagout citations were issued in U.S. janitorial services during the five years through October 31, 2026.[39]
  • 55 respiratory-protection citations were issued in U.S. janitorial services during the five years through October 31, 2026.[39]
  • 69 bloodborne-pathogen citations were issued in U.S. janitorial services during the five years through October 31, 2026.[39]

Supply chain in the cleaning services industry

  • 22% of cleaning products used by surveyed U.S. building-service contractors were considered green at a 76%–99% usage level.[2]
  • 8% of cleaning products and equipment were purchased through e-tailers by surveyed U.S. building-service contractors.[2]
  • 9% of cleaning products and equipment were purchased through warehouse wholesale clubs by surveyed U.S. building-service contractors.[2]
  • 11% of cleaning products and equipment were purchased directly from manufacturers by surveyed U.S. building-service contractors.[2]
  • 10% of cleaning products and equipment were purchased through retail stores by surveyed U.S. building-service contractors.[2]

Outsourcing / Offshoring in the environmental and waste services sector (sector benchmark)

  • 40% of companies surveyed globally in 2024 were delegating waste management to specialized partners, while 33% were considering it.[40]
  • U.S. waste management and remediation services affiliates recorded $3.6 billion in sales to foreign customers in 2021.[41]
  • 56% of companies surveyed globally in 2024 were using performance contracts for sustainability-related services.[40]
  • U.S. waste treatment and disposal services cross-border exports totaled $17 million in 2021, compared with $3.6 billion in foreign-affiliate sales.[41]
  • 100% of companies surveyed globally in 2024 were outsourcing at least one element of sustainability management.[40]

11 Statistics

Finance & Pricing

Margins vary by operator scale and cost structure, while labor and overhead pressures appear in contractor expectations. ABM reported a 3.7% fiscal-2025 operating-profit margin.

Pricing strategy in the cleaning services industry

  • 27% of surveyed U.S. building-service contractors expected profits in 2024 to be significantly lower than in 2023.[2]
  • 9.0% was Cintas’s share of total U.S. washing-and-cleaning industry turnover value in 2025.[42]
  • 62.2% of U.S. washing-and-cleaning industry demand came from business-to-business spending in 2025.[42]
  • 60.2 billion dollars was the turnover of the U.S. washing-and-cleaning industry in 2025.[42]
  • 17.6% was the combined production-value share of the five largest U.S. washing-and-cleaning companies in 2025.[42]

Cost reduction in the cleaning services industry

  • 1.4 billion dollars was ABM Industries’ operating-expense increase from fiscal 2024 to fiscal 2025, as reported in its consolidated results.[43]
  • 13.4 million dollars was ABM Industries’ restructuring and related expense in fiscal 2025.[43]
  • 697.4 million dollars was ABM Industries’ selling, general and administrative expense in fiscal 2025.[43]
  • 1.569 billion dollars was ABM Industries’ total outstanding borrowing under its amended credit facility at October 31, 2025.[43]
  • 8.9% was the decrease in ABM Industries’ selling, general and administrative expense from fiscal 2024 to fiscal 2025.[43]

Profitability in the cleaning services industry

  • 3.7% was ABM Industries’ fiscal-2025 operating-profit margin calculated from reported operating profit and revenue.[43]
  • 99.6% was the increase in ABM Industries’ net income from fiscal 2024 to fiscal 2025.[43]
  • 12.3% was ABM Industries’ consolidated gross margin in fiscal 2025.[43]
  • 162.4 million dollars was ABM Industries’ net income in fiscal 2025.[43]
  • 1.9% was ABM Industries’ fiscal-2025 net-income margin calculated from reported net income and revenue.[43]

Financial planning in the cleaning services industry

  • 121.3 million dollars was spent by ABM Industries on share repurchases during fiscal 2025.[43]
  • 50% of surveyed U.S. building-service contractors expected profits in 2024 to be significantly higher than in 2023.[2]
  • 1.06 dollars per share was the total dividend declared by ABM Industries during fiscal 2025.[43]
  • 577.5 million dollars of borrowing capacity remained available to ABM Industries at October 31, 2025.[43]
  • 6% of surveyed U.S. building-service contractors expected profits in 2024 to be unchanged from 2023.[2]

12 Statistics

Product & Service

Service-tech investment targets cleaning-validation and smart technologies. In 2024, 58% of contractors selected cleaning-validation programs for implementation within 12 months.

Product development in the cleaning services industry

  • 2% of U.S. building service contractors had fully embraced artificial intelligence in operations or services in 2024.[12]
  • 27% of U.S. building service contractors were in the early stages of exploring artificial intelligence for specific operational or service tasks in 2024.[12]
  • 58% of U.S. building service contractors said cleaning-validation programs or technologies were the cleaning solutions they were most likely to implement within the next 12 months in 2024.[12]
  • 6% of U.S. building service contractors had partially integrated artificial intelligence into operations or services in 2024.[12]
  • 36% of U.S. building service contractors identified Internet of Things or smart technology as a cleaning technology they were likely to implement within the next 12 months in 2024.[12]

Product lifecycle in the cleaning services industry

  • 73 million square feet had been cleaned by Denver Public Schools’ robotic scrubbers by 2024.[44]
  • Nearly 100 cleaning cobots had been deployed by Flagship Facility Services and SoftBank Robotics at almost 15 customer locations, including 10 U.S. airports, in 2024.[45]
  • 23 facilities were using Tennant autonomous robotic scrubbers at Veritiv, which had cleaned more than 470 million square feet by October 2024.[46]
  • 20 robotic scrubbers deployed by Denver Public Schools accumulated more than 5,500 autonomous operating hours by 2024.[44]
  • 35 million square feet had been cleaned by Flagship Facility Services’ cobots since their first deployment in 2024.[45]

After-sales in the cleaning services industry

  • 6% of building service contractor respondents reported high-touch surfaces as the most common source of customer complaints in 2019.[12]
  • 10% of building service contractor respondents reported shared spaces as the most common source of customer complaints in 2019.[12]
  • 16% of building service contractor respondents reported carpeting as the most common source of customer complaints after restrooms in 2019.[12]
  • 13% of building service contractor respondents reported hard-floor surfaces as the most common source of customer complaints after restrooms in 2019.[12]
  • 39% of building service contractor respondents reported restrooms as the most common source of customer complaints in 2019.[12]

Value proposition in the cleaning services industry

  • 72% of U.S. building service contractors said reducing the overall cost of cleaning was a very important customer challenge in 2024.[12]
  • 31% of U.S. contract cleaning professionals expected client scrutiny of cleaning services to increase in 2026.[2]
  • 51% of U.S. building service contractors said asset preservation was a very important customer challenge in 2024.[12]
  • 81% of U.S. building service contractors said improving facility image was a very important customer challenge in 2024.[12]
  • 89% of building service contractors cited experience and reputation as what set their businesses apart in a 2019 survey.[12]

13 Statistics

Sustainability & Ethics

Sustainability expectations are moving into procurement and service design, including chemical reduction and recycling services. Nearly 40% of U.S. contract-cleaning respondents reported at least half their products were green in 2026.

Sustainability in the cleaning services industry

  • 28% of U.S. building service contractors expected client demand for sustainable initiatives to increase in 2026.[2]
  • 33.33% of UK local-authority building-cleaning respondents identified sustainable-product and supply costs as the greatest sustainability barrier in 2024.[47]
  • 60% of UK local-authority building-cleaning respondents reported reducing the number of chemicals used in 2024.[47]
  • Nearly 40% of U.S. contract-cleaning respondents reported that at least half of their cleaning products and equipment were already considered green in 2026.[2]
  • 60% of UK local-authority building-cleaning respondents identified keeping the service fit for the future as the main sustainability driver in 2024.[47]

ESG in the cleaning services industry

  • 32% of Mitie’s purchases were Gold-rated sustainable products in 2025, compared with 25% cited as the industry average.[48]
  • 72% of Mitie’s spend at Bunzl was in Gold and Silver sustainable-procurement categories in both fiscal 2024 and fiscal 2025, including cleaning products.[48]
  • Mitie reported a 45% year-on-year reduction in total CO2e emissions from packaging and technology in 2025.[48]
  • Servicon published its first ESG report in 2024, covering employee retention, compensation, diversity, greenhouse-gas emissions and training hours.[49]
  • 540,000 litres of water were saved by Mitie’s autonomous cleaning technology between July 2025 and January 2026.[48]

Ethics in the cleaning services industry

  • Servicon’s inaugural 2023 impact report covered investment in people and communities alongside environmental performance.[49]
  • Servicon’s 2024 ESG report described responsible and ethical business conduct as a core reporting objective for its commercial-cleaning operations.[49]

CSR in the cleaning services industry

  • DOC Cleaning supported 12 full-time-equivalent disabled employees in its social-value programme reported in 2024.[50]
  • Servicon’s 2024 impact report focused on supporting employees and communities while advancing sustainability across its commercial-cleaning business.[49]

Circular economy in the cleaning services industry

  • Approximately 38% of U.S. building service contractors planned to offer recycling services within the following 12 months in 2026.[51]
  • 68% of U.S. building service contractors planned to provide composting services within the following 12 months in 2026.[51]

Carbon footprint in the cleaning services industry

  • 83.2 tonnes of CO2e was DOC Cleaning’s measured carbon footprint in its latest Planet Mark reporting year.[50]
  • More than 20,000 kilograms of CO2 emissions were avoided by Mitie’s cleaning-supply delivery improvements in 2025.[48]
  • 8% was the reduction in carbon intensity of Mitie’s cleaning-supply deliveries in 2025.[48]
  • 66 tonnes of CO2e emissions were avoided by Mitie’s sustainable cleaning-supply programme in fiscal 2026.[48]
  • 1.4 tonnes of CO2e per employee was DOC Cleaning’s carbon-footprint intensity in its latest Planet Mark reporting year.[50]

15 Statistics

Globalization & Expansion

Global delivery models combine standardized cleaning frameworks with local operational requirements. ISS’s Pure Space covered 38,974 operating sites in 2025.

Globalization in the cleaning services industry

  • Vebego generated €285 million in Germany in 2024, compared with €295 million in 2023.[19]
  • 325,000+ employees worked for ISS across 57 countries in 2025.[21]
  • Vebego generated €735 million in the Netherlands in 2024, compared with €672 million in 2023.[19]
  • ISS Switzerland generated CHF 914 million in revenue in 2025 with approximately 14,000 employees.[58]
  • $853 million was ISS North America’s revenue in 2025, supported by 5,300 employees and 449 client locations.[21]

Cultural adaptation in the cleaning services industry

  • 51,525 ISS placemakers were trained on the Pure Space cleaning framework.[22]
  • ISS has operated in China for 20 years, indicating two decades of local market presence and adaptation.[59]
  • ISS had more than 325,000 colleagues across more than 60 countries in 2026, illustrating the scale of its multicultural service workforce.[22]
  • 38,974 sites operated under ISS’s Pure Space cleaning framework, which combines a global standard with local operational and regulatory requirements.[22]
  • ISS China employed approximately 1,500 security guards serving enterprises, banks, schools, hospitals, shopping malls and luxury residences.[59]

Supplier management in the cleaning services industry

  • 2.9 million litres of chemicals were saved annually through ISS’s Pure Space cleaning framework.[22]
  • 611,000 kilograms of CO₂ emissions were saved annually through ISS’s Pure Space cleaning framework.[22]
  • A MaidThis franchise disclosure listed a 6% royalty fee calculated on a franchised cleaning location’s gross revenue.[60]
  • 76.7 million litres of water were saved annually through ISS’s Pure Space cleaning framework.[22]
  • ISS reported a 10% productivity improvement in cleaning through its Pure Space framework.[22]

Stakeholder management in the cleaning services industry

  • ServiceMaster Brands’ franchise network served more than one million homes and businesses annually in 2024.[61]
  • ServiceMaster Brands’ franchise network included more than 3,200 franchisees and over 4,600 locations in 2024.[61]
  • ServiceMaster Brands opened 29 new territories and signed 32 new location commitments in the first half of 2026.[61]
  • ISS Switzerland employed approximately 14,000 people in 2025.[58]
  • ISS employed more than 325,000 people globally and served more than 50,000 client sites in 2025.[21]

Distribution channels in the cleaning services industry

  • The Cleaning Authority reported 244 total operating territories at the end of 2025, including 241 franchised and three company-owned territories.[60]
  • The Cleaning Authority had 221 franchised territories operating at the end of 2023.[60]
  • ServiceMaster Clean’s Strategic Accounts Program served clients with multiple locations across regional or nationwide networks in 2025.[61]
  • The Cleaning Authority had 233 franchised territories operating at the end of 2024.[60]
  • ServiceMaster Brands operated through more than 3,200 franchisees across over 4,600 locations in 2024.[61]

Key questions about the Cleaning Services Industry

What is the U.S. janitorial services market size in 2025?
The U.S. janitorial services market was estimated at $81.88 billion in 2025.
How fast is the U.S. janitorial services market expected to grow from 2026 to 2033?
Grand View Research forecasts the market will reach $105.62 billion by 2033, a 3.3% CAGR from 2026 to 2033.
Which companies lead the cleaning services industry?
OCS Group leads Gitnux's 2026 cleaning services ranking with an Overall score of 9.0, with revenue growth 19.6% and operating margin 5.1%. Aramark is the runner-up at 8.9, with revenue growth 6.4% and operating margin 4.3%.
How is generative AI adoption changing cleaning operations in 2026?
In April 2026, 21.6% of U.S. building and grounds cleaning and maintenance workers used generative AI for work. In 2026, 41% of contract-cleaning companies planned to use AI for office, marketing, or back-office functions.
What does the industry structure look like in terms of provider types?
Reliable sources reviewed did not provide an independently verified concentration ratio for the overall market. The evidence describes national facility-service providers, regional contract-cleaning firms, franchise operators, and independent businesses.
Which labor and safety factors most affect capacity and risk in cleaning services?
BLS projects only 2% occupational employment growth from 2025 to 2035. In the five years through October 31, 2026, 53% of U.S. janitorial-services OSHA inspections found at least one violation.
Reference

Cite This Report

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APA
Gabrielle Fontaine. (2026, February 13). Cleaning Services Industry Statistics. Gitnux. https://gitnux.org/cleaning-services-industry-statistics
MLA
Gabrielle Fontaine. "Cleaning Services Industry Statistics." Gitnux, 13 Feb 2026, https://gitnux.org/cleaning-services-industry-statistics.
Chicago
Gabrielle Fontaine. 2026. "Cleaning Services Industry Statistics." Gitnux. https://gitnux.org/cleaning-services-industry-statistics.

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