Quick Overview
- 1#1: TeamViewer - Provides secure remote control, file transfer, and support for IT troubleshooting across devices.
- 2#2: AnyDesk - Delivers ultra-fast, low-latency remote desktop access ideal for quick IT support sessions.
- 3#3: Splashtop - Offers high-performance remote access and support with strong security for business IT teams.
- 4#4: GoTo Resolve - Enables IT pros with remote access, diagnostics, chat, and automation for efficient support.
- 5#5: ConnectWise Control - Cloud-based remote support tool with session recording and integrations for MSPs.
- 6#6: Zoho Assist - Affordable remote support software featuring unattended access, mobile support, and voice chat.
- 7#7: ISL Online - Secure remote desktop and meeting solution with advanced encryption for IT support.
- 8#8: Dameware Remote Support - On-premises and cloud remote access with scripting and Active Directory integration for IT admins.
- 9#9: Remote Utilities - Reliable remote desktop software supporting multiple monitors and unattended access.
- 10#10: BeyondTrust Remote Support - Privileged remote access platform with granular security controls for enterprise IT support.
We ranked tools based on performance, security features, functionality (including automation, integrations, and multi-device support), ease of use, and overall value, ensuring a balanced selection that caters to diverse IT needs.
Comparison Table
This comparison table highlights key IT support remote access tools, including TeamViewer, AnyDesk, Splashtop, GoTo Resolve, and ConnectWise Control, guiding readers to understand differences in features, usability, and practical fit for various support scenarios.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | TeamViewer Provides secure remote control, file transfer, and support for IT troubleshooting across devices. | enterprise | 9.7/10 | 9.8/10 | 9.6/10 | 9.2/10 |
| 2 | AnyDesk Delivers ultra-fast, low-latency remote desktop access ideal for quick IT support sessions. | enterprise | 9.2/10 | 9.3/10 | 9.5/10 | 8.7/10 |
| 3 | Splashtop Offers high-performance remote access and support with strong security for business IT teams. | enterprise | 9.2/10 | 9.1/10 | 9.4/10 | 9.5/10 |
| 4 | GoTo Resolve Enables IT pros with remote access, diagnostics, chat, and automation for efficient support. | enterprise | 8.7/10 | 9.2/10 | 8.5/10 | 8.0/10 |
| 5 | ConnectWise Control Cloud-based remote support tool with session recording and integrations for MSPs. | enterprise | 8.7/10 | 9.2/10 | 8.4/10 | 8.0/10 |
| 6 | Zoho Assist Affordable remote support software featuring unattended access, mobile support, and voice chat. | enterprise | 8.4/10 | 8.2/10 | 8.7/10 | 9.1/10 |
| 7 | ISL Online Secure remote desktop and meeting solution with advanced encryption for IT support. | enterprise | 8.6/10 | 8.8/10 | 8.4/10 | 8.5/10 |
| 8 | Dameware Remote Support On-premises and cloud remote access with scripting and Active Directory integration for IT admins. | enterprise | 8.3/10 | 9.1/10 | 7.6/10 | 7.8/10 |
| 9 | Remote Utilities Reliable remote desktop software supporting multiple monitors and unattended access. | enterprise | 8.1/10 | 8.5/10 | 7.9/10 | 9.2/10 |
| 10 | BeyondTrust Remote Support Privileged remote access platform with granular security controls for enterprise IT support. | enterprise | 8.5/10 | 9.2/10 | 7.4/10 | 7.6/10 |
Provides secure remote control, file transfer, and support for IT troubleshooting across devices.
Delivers ultra-fast, low-latency remote desktop access ideal for quick IT support sessions.
Offers high-performance remote access and support with strong security for business IT teams.
Enables IT pros with remote access, diagnostics, chat, and automation for efficient support.
Cloud-based remote support tool with session recording and integrations for MSPs.
Affordable remote support software featuring unattended access, mobile support, and voice chat.
Secure remote desktop and meeting solution with advanced encryption for IT support.
On-premises and cloud remote access with scripting and Active Directory integration for IT admins.
Reliable remote desktop software supporting multiple monitors and unattended access.
Privileged remote access platform with granular security controls for enterprise IT support.
TeamViewer
enterpriseProvides secure remote control, file transfer, and support for IT troubleshooting across devices.
QuickSupport module for instant access without full installation on client devices
TeamViewer is a premier remote access and control software designed for IT support, enabling technicians to securely connect to, control, and troubleshoot devices worldwide without complex network configurations. It supports unattended access, file transfers, remote printing, chat, and multi-monitor handling across Windows, macOS, Linux, iOS, and Android platforms. With robust security features like end-to-end encryption and two-factor authentication, it's optimized for professional IT environments requiring reliability and versatility.
Pros
- Exceptional cross-platform support for seamless access on any device
- Advanced security with AES 256-bit encryption and unattended access
- Quick setup via ID/password sharing, no port forwarding needed
Cons
- Premium pricing for business use can be steep for small teams
- Free version restricted for commercial applications
- Occasional performance dips on very low-bandwidth connections
Best For
IT support professionals and teams needing reliable, secure remote access for diverse devices and environments.
Pricing
Free for personal use; business plans start at $49/month per user (single license), with volume discounts for teams and enterprise options.
AnyDesk
enterpriseDelivers ultra-fast, low-latency remote desktop access ideal for quick IT support sessions.
DeskRT proprietary codec delivering sub-16ms latency for responsive remote sessions even on low-bandwidth connections
AnyDesk is a high-performance remote desktop software designed for seamless remote access and control across Windows, macOS, Linux, Android, and iOS devices. It excels in IT support scenarios by offering low-latency connections, file transfer, unattended access, and session recording for efficient troubleshooting. With its lightweight design, it prioritizes speed and reliability, making it a top choice for remote assistance without heavy resource demands.
Pros
- Ultra-low latency and high frame rates via DeskRT codec for smooth remote control
- Broad cross-platform support including mobile devices
- Robust security with end-to-end encryption, two-factor authentication, and address book management
Cons
- Free version lacks advanced features like unattended access and file transfer
- Pricing scales quickly for larger teams or enterprise needs
- Occasional connectivity issues on unstable networks
Best For
IT support teams and freelancers requiring fast, lightweight remote access for quick troubleshooting across diverse devices.
Pricing
Free for personal use; paid plans start at $10.99/month per user (Lite), up to $70.99/month (Enterprise), with annual discounts available.
Splashtop
enterpriseOffers high-performance remote access and support with strong security for business IT teams.
High-frame-rate 60 FPS video streaming for smooth, real-time remote control even over limited bandwidth
Splashtop is a high-performance remote desktop and remote access solution tailored for IT support, allowing technicians to securely connect to and control endpoints across Windows, Mac, Linux, iOS, and Android devices. It supports both attended and unattended access modes, with features like multi-monitor handling, file transfer, remote printing, and in-session chat for efficient troubleshooting. Designed for MSPs and IT teams, Splashtop emphasizes speed, security with AES-256 encryption and 2FA, and scalability for managing multiple devices.
Pros
- Exceptional speed and low latency with 60 FPS streaming
- Strong security including end-to-end encryption and compliance certifications
- Cost-effective pricing compared to competitors like TeamViewer
Cons
- Limited advanced automation and scripting capabilities
- Customer support response times can vary
- Some features require higher-tier plans
Best For
IT support teams and MSPs seeking fast, reliable remote access for endpoint management without breaking the bank.
Pricing
Business plans start at $5/user/month (Solo); Remote Support from $299/year for 25 technicians and 500 endpoints, with pay-per-use options available.
GoTo Resolve
enterpriseEnables IT pros with remote access, diagnostics, chat, and automation for efficient support.
Augmented Reality (AR) remote guidance for hands-free, visual support on mobile devices
GoTo Resolve is a comprehensive remote access and support platform designed for IT teams to troubleshoot and resolve issues on customer devices remotely. It offers attended and unattended access across Windows, Mac, Linux, iOS, and Android, with tools for screen sharing, diagnostics, file transfer, and multi-session handling. The software emphasizes security with features like AES-256 encryption, two-factor authentication, and compliance with standards such as HIPAA and PCI-DSS, streamlining IT support workflows.
Pros
- Extensive cross-platform support including mobile devices
- Robust security and compliance features
- Integrated tools like AR guidance and scripting for efficient troubleshooting
Cons
- Higher pricing that may deter small teams
- Some advanced features locked behind premium tiers
- Occasional latency in high-bandwidth sessions
Best For
Mid-sized IT support teams and MSPs needing reliable, secure remote access for diverse endpoints.
Pricing
Starts at $99 per technician/month (billed annually) for Lite plan; scales to Premium at $165/user/month with advanced features.
ConnectWise Control
enterpriseCloud-based remote support tool with session recording and integrations for MSPs.
Proprietary relay network for reliable, firewall-traversing connections without VPNs
ConnectWise Control is a robust remote access and support platform tailored for IT teams and managed service providers, offering secure attended and unattended remote desktop sessions. It supports screen sharing, file transfer, chat, voice/video communication, and multi-platform compatibility including Windows, macOS, Linux, iOS, and Android. The tool excels in scalability for enterprise environments with features like session recording, elevated privileges, and integration with ConnectWise's PSA and RMM suites.
Pros
- Comprehensive feature set including unattended access, multi-monitor support, and session recording
- Strong security with end-to-end encryption, 2FA, and granular permissions
- Seamless integrations with ConnectWise ecosystem and third-party tools
Cons
- Pricing scales quickly for high-volume use, less ideal for small teams
- Interface can feel cluttered and dated compared to modern competitors
- Occasional performance lag on low-bandwidth connections
Best For
Managed service providers and enterprise IT teams needing scalable, secure remote support with deep workflow integrations.
Pricing
Subscription-based starting at $29 per concurrent session per month for Standard plan, up to $49+ for Premium/Enterprise with advanced features.
Zoho Assist
enterpriseAffordable remote support software featuring unattended access, mobile support, and voice chat.
One-click attended access without requiring customer-side installation or downloads
Zoho Assist is a cloud-based remote support and access platform designed for IT teams to deliver unattended remote access, on-demand support sessions, and remote desktop control across Windows, Mac, Linux, iOS, and Android devices. It includes features like file transfer, multi-monitor support, voice/video chat, session recording, and customizable branding. Seamlessly integrated with the Zoho ecosystem, it streamlines IT support workflows for businesses of all sizes.
Pros
- Affordable pricing with a free tier for basic use
- Cross-platform support including mobile devices
- Seamless integration with Zoho CRM and Desk
Cons
- Limited advanced scripting and automation compared to competitors
- Occasional latency in high-bandwidth sessions
- Interface can feel cluttered for new users
Best For
Small to medium-sized IT teams and MSPs seeking cost-effective, integrated remote support without complex setup.
Pricing
Free plan available; paid plans start at $10/technician/month (annual billing) for Remote Support, $10/device/month for Unattended Access, with custom Enterprise options.
ISL Online
enterpriseSecure remote desktop and meeting solution with advanced encryption for IT support.
Browser-based 'NoInstall' sessions for instant support without client software downloads
ISL Online is a robust remote access and support platform tailored for IT teams, offering secure screen sharing, remote control, file transfer, and unattended access across Windows, Mac, Linux, iOS, and Android devices. It supports multi-monitor handling, voice/video chat, and session recording, making it suitable for both ad-hoc support and ongoing management. The modular design allows customization for specific needs like helpdesk integration or AR-assisted mobile support.
Pros
- Enterprise-grade security with AES-256 encryption and 2FA
- Excellent cross-platform support including mobile AR
- Flexible concurrent session licensing for scaling IT teams
Cons
- Concurrent session pricing can become expensive at scale
- Interface feels slightly dated compared to newer competitors
- Limited built-in automation compared to top MSP tools
Best For
Mid-sized IT support teams and MSPs needing secure, multi-platform remote access with strong compliance features.
Pricing
Subscription starts at €29.95/month for 1 concurrent session (PRO plan); scales to €99.95+ for 4+ sessions, with annual discounts and pay-per-use options available.
Dameware Remote Support
enterpriseOn-premises and cloud remote access with scripting and Active Directory integration for IT admins.
Integrated Active Directory browser for real-time user, group, and computer management during support sessions
Dameware Remote Support, from SolarWinds, is an on-premises remote access and IT support solution that enables technicians to securely control Windows, Mac, and Linux endpoints remotely. It offers tools for screen sharing, file transfer, Active Directory integration, service management, and scripting automation. Designed for enterprise IT teams, it emphasizes security, compliance, and deep system diagnostics without relying on cloud infrastructure.
Pros
- Powerful enterprise-grade features like AD integration and WMI scripting
- On-premises deployment for full data control and compliance
- Portable Mini Remote Control for quick, no-install access
Cons
- Dated interface with a steeper learning curve
- Higher pricing limits appeal for small teams
- Less seamless cross-platform support compared to cloud rivals
Best For
Enterprise IT departments needing robust, on-premises remote support with strong Windows and Active Directory integration.
Pricing
Per-technician annual subscription starting at ~$595; scales with volume discounts and perpetual licenses available.
Remote Utilities
enterpriseReliable remote desktop software supporting multiple monitors and unattended access.
Portable, agentless viewer apps that run without installation on any device
Remote Utilities is a remote access software solution tailored for IT support, enabling secure remote control and management of computers across Windows, macOS, and Linux hosts from Windows, macOS, Android, iOS viewers, or web browsers. It supports unattended access, file transfer, remote shell, PowerShell execution, registry editing, and multi-session handling for efficient troubleshooting. The tool uses relay servers or direct connections without requiring port forwarding, making it suitable for IT admins handling multiple endpoints.
Pros
- Extensive IT-specific tools including remote shell, task manager, and registry editor
- Cross-platform host and viewer support with no viewer installation needed
- Excellent value with free tier and low-cost unlimited plans
Cons
- User interface feels dated and less intuitive compared to modern competitors
- Free version limited to 3 computers and basic features
- Connection reliability can vary with relay servers
Best For
Small IT support teams or freelancers needing affordable, feature-rich remote access without high costs.
Pricing
Free for up to 3 computers; Lite ($49.95/yr unlimited computers), Pro ($149.95/yr with more sessions), Monolithic ($299.95/yr enterprise features).
BeyondTrust Remote Support
enterprisePrivileged remote access platform with granular security controls for enterprise IT support.
Integrated Privileged Access Management (PAM) with just-in-time elevation and policy-driven session controls
BeyondTrust Remote Support is an enterprise-grade remote access platform designed for secure IT support, enabling technicians to remotely control endpoints, transfer files, and conduct sessions with robust auditing. It emphasizes privileged access management (PAM), session monitoring, and compliance features like full video recording and granular permission controls. The tool supports attended and unattended access across Windows, macOS, Linux, and mobile devices, with integrations for ITSM systems like ServiceNow.
Pros
- Advanced security with privilege elevation and session isolation
- Comprehensive auditing, reporting, and compliance tools
- Scalable for large teams with multi-session support and ITSM integrations
Cons
- Complex initial setup and configuration
- High pricing that may not suit small businesses
- Steeper learning curve for non-expert users
Best For
Enterprise IT teams in regulated industries needing high-security remote support with detailed audit trails.
Pricing
Quote-based subscription; typically $3,000-$6,000 per technician per year, based on concurrent sessions and features.
Conclusion
The top tools, led by TeamViewer with its robust security and multi-device support, showcase the breadth of innovation in remote IT support. AnyDesk and Splashtop stand out as strong alternatives—AnyDesk for its speed, Splashtop for its enterprise-focused security—each catering to distinct needs. Together, these solutions highlight how remote access software continues to evolve, delivering reliable, efficient support across diverse scenarios.
For a seamless, all-around remote support experience, TeamViewer is the ultimate choice—explore its features to streamline your IT operations today.
Tools Reviewed
All tools were independently evaluated for this comparison
Referenced in the comparison table and product reviews above.