Quick Overview
- 1#1: Genesys Cloud CX - Provides customizable real-time dashboards, wallboards, and agent desktops for comprehensive call center performance monitoring.
- 2#2: NICE CXone - Delivers advanced real-time agent desktops, interaction analytics, and wallboard displays for call center operations.
- 3#3: Five9 - Offers dynamic screen pops, supervisor real-time views, and customizable wallboards in a cloud contact center platform.
- 4#4: Talkdesk - Features AI-powered real-time dashboards, live agent views, and wallboards for enhanced call center visibility.
- 5#5: Amazon Connect - Scalable cloud contact center with real-time metrics, contact traces, and customizable dashboards for monitoring.
- 6#6: Twilio Flex - Programmable contact center platform with real-time insights, customizable UIs, and performance displays.
- 7#7: 8x8 Contact Center - Includes real-time analytics, queue management wallboards, and agent desktop displays for call centers.
- 8#8: RingCentral Contact Center - Unified platform with real-time queue monitoring, performance dashboards, and agent screen pops.
- 9#9: Xima CCW - Specialized wallboard software that visualizes real-time call center data from multiple telephony platforms.
- 10#10: Wallboard - Dedicated tool for creating dynamic digital signage and KPI wallboards tailored to call center metrics.
Tools were selected and ranked based on key criteria, including depth of real-time data visualization, flexibility in customization, ease of integration with existing systems, user-friendliness, and overall value, ensuring they deliver tangible benefits in enhancing visibility and agent productivity.
Comparison Table
This comparison table examines leading call center display software tools like Genesys Cloud CX, NICE CXone, Five9, Talkdesk, and Amazon Connect, providing insights into key features and functionality. It helps readers identify the right tool for their needs, whether focusing on integration, user experience, or operational efficiency.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Genesys Cloud CX Provides customizable real-time dashboards, wallboards, and agent desktops for comprehensive call center performance monitoring. | enterprise | 9.7/10 | 9.8/10 | 9.2/10 | 9.1/10 |
| 2 | NICE CXone Delivers advanced real-time agent desktops, interaction analytics, and wallboard displays for call center operations. | enterprise | 9.1/10 | 9.5/10 | 8.0/10 | 8.6/10 |
| 3 | Five9 Offers dynamic screen pops, supervisor real-time views, and customizable wallboards in a cloud contact center platform. | enterprise | 8.7/10 | 9.1/10 | 8.2/10 | 8.0/10 |
| 4 | Talkdesk Features AI-powered real-time dashboards, live agent views, and wallboards for enhanced call center visibility. | enterprise | 8.7/10 | 9.2/10 | 8.4/10 | 8.1/10 |
| 5 |  Amazon Connect Scalable cloud contact center with real-time metrics, contact traces, and customizable dashboards for monitoring. | enterprise | 8.5/10 | 9.2/10 | 7.1/10 | 8.4/10 |
| 6 | Twilio Flex Programmable contact center platform with real-time insights, customizable UIs, and performance displays. | enterprise | 8.7/10 | 9.5/10 | 7.5/10 | 8.2/10 |
| 7 | 8x8 Contact Center Includes real-time analytics, queue management wallboards, and agent desktop displays for call centers. | enterprise | 8.1/10 | 8.4/10 | 7.9/10 | 7.7/10 |
| 8 | RingCentral Contact Center Unified platform with real-time queue monitoring, performance dashboards, and agent screen pops. | enterprise | 8.2/10 | 8.5/10 | 8.0/10 | 7.8/10 |
| 9 | Xima CCW Specialized wallboard software that visualizes real-time call center data from multiple telephony platforms. | specialized | 8.1/10 | 8.5/10 | 8.0/10 | 7.8/10 |
| 10 | Wallboard Dedicated tool for creating dynamic digital signage and KPI wallboards tailored to call center metrics. | specialized | 8.1/10 | 8.5/10 | 7.8/10 | 7.9/10 |
Provides customizable real-time dashboards, wallboards, and agent desktops for comprehensive call center performance monitoring.
Delivers advanced real-time agent desktops, interaction analytics, and wallboard displays for call center operations.
Offers dynamic screen pops, supervisor real-time views, and customizable wallboards in a cloud contact center platform.
Features AI-powered real-time dashboards, live agent views, and wallboards for enhanced call center visibility.
Scalable cloud contact center with real-time metrics, contact traces, and customizable dashboards for monitoring.
Programmable contact center platform with real-time insights, customizable UIs, and performance displays.
Includes real-time analytics, queue management wallboards, and agent desktop displays for call centers.
Unified platform with real-time queue monitoring, performance dashboards, and agent screen pops.
Specialized wallboard software that visualizes real-time call center data from multiple telephony platforms.
Dedicated tool for creating dynamic digital signage and KPI wallboards tailored to call center metrics.
Genesys Cloud CX
enterpriseProvides customizable real-time dashboards, wallboards, and agent desktops for comprehensive call center performance monitoring.
Drag-and-drop wallboard builder with real-time AI-powered predictive insights and threshold alerts
Genesys Cloud CX is a comprehensive cloud-based contact center platform that excels in call center display capabilities through its real-time dashboards, wallboards, and agent desktops. It provides customizable visualizations of key metrics like queue status, agent performance, service levels, and occupancy rates, enabling supervisors to monitor operations dynamically. The software supports digital signage for wall displays and integrates seamlessly with broader CCaaS features for omnichannel insights.
Pros
- Highly customizable real-time dashboards and wallboards with drag-and-drop builders
- Seamless integration with AI analytics, predictive routing, and omnichannel data
- Scalable for enterprises with robust security and uptime guarantees
Cons
- Complex setup for advanced customizations requires training
- Pricing can be premium for smaller operations
- Heavy reliance on stable internet connectivity
Best For
Enterprise-level call centers and large contact centers needing integrated, real-time display solutions within a full CCaaS platform.
Pricing
Quote-based pricing starting at around $90-$150 per agent per month, with tiers for capacity and features.
NICE CXone
enterpriseDelivers advanced real-time agent desktops, interaction analytics, and wallboard displays for call center operations.
CXone Wallboards with dynamic scripting and gamification for engaging, real-time team motivation and performance visibility
NICE CXone is a comprehensive cloud-based customer experience platform specializing in contact center solutions, including advanced call center display software through its CXone Wallboards and real-time dashboards. It delivers live visualizations of key metrics like queue status, agent performance, service levels, and occupancy rates for supervisors and wall displays. The platform integrates AI-driven analytics and omnichannel data to enable proactive decision-making and optimize operations in high-volume environments.
Pros
- Highly customizable real-time dashboards and wallboards with drag-and-drop scripting
- Deep AI integration via Enlighten for predictive insights and automated displays
- Scalable omnichannel support across voice, digital, and blended interactions
Cons
- Steep learning curve for advanced customizations and setup
- Premium pricing that may overwhelm smaller operations
- Occasional performance lags in very high-volume deployments
Best For
Large enterprise contact centers requiring sophisticated, AI-enhanced real-time display and analytics capabilities.
Pricing
Custom enterprise subscription pricing, typically $150-$300 per agent/month depending on modules and scale.
Five9
enterpriseOffers dynamic screen pops, supervisor real-time views, and customizable wallboards in a cloud contact center platform.
Configurable digital wallboards that display live metrics on any screen, with drag-and-drop customization for team-specific KPIs
Five9 is a cloud-based contact center platform offering robust call center display solutions through customizable real-time dashboards, wallboards, and supervisor views. It provides live visibility into KPIs such as queue status, agent occupancy, service levels, and call volumes, displayed across desktops, TVs, or mobile devices. The software excels in integrating with CRMs and analytics tools to deliver a unified operational overview for optimizing call center performance.
Pros
- Highly customizable dashboards and wallboards for real-time KPI monitoring
- Seamless multi-channel integration for comprehensive visibility
- Scalable AI-powered analytics and reporting tools
Cons
- Higher pricing suitable mainly for mid-to-large centers
- Setup and customization require technical expertise
- Performance reliant on stable internet connectivity
Best For
Mid-to-enterprise call centers needing advanced real-time displays and analytics to monitor and optimize agent performance across multiple channels.
Pricing
Custom enterprise pricing; typically $130-$180 per agent per month depending on features and volume.
Talkdesk
enterpriseFeatures AI-powered real-time dashboards, live agent views, and wallboards for enhanced call center visibility.
Talkdesk Pulse: executive real-time dashboards with cross-channel metrics and predictive insights
Talkdesk is a leading cloud-based contact center platform that excels in call center display software through its real-time dashboards, agent desktops, and wallboards. It provides customizable views for monitoring queue status, agent performance, occupancy rates, and customer interactions with AI-driven insights. Supervisors and executives benefit from Pulse dashboards offering instant, drill-down analytics across omnichannel operations.
Pros
- Comprehensive real-time dashboards and wallboards for full visibility
- AI-powered analytics and customizable agent screens
- Seamless integrations with CRMs like Salesforce for enriched displays
Cons
- Premium pricing may not suit small teams
- Steeper learning curve for advanced customizations
- Overkill for basic display needs only
Best For
Mid-to-large contact centers needing scalable, AI-enhanced real-time display and analytics tools.
Pricing
Custom enterprise pricing starting at ~$75 per agent/month, scaling with features and volume.
Amazon Connect
enterpriseScalable cloud contact center with real-time metrics, contact traces, and customizable dashboards for monitoring.
Serverless Contact Control Panel (CCP) that embeds customizable real-time displays into any web application without infrastructure management
Amazon Connect is a cloud-based contact center platform from AWS that provides real-time agent desktops, supervisor dashboards, and customizable displays for call queues, customer data, and performance metrics. It enables omnichannel support with voice, chat, and task management, integrating seamlessly with CRM systems and AWS analytics tools. As call center display software, it excels in delivering dynamic, data-rich interfaces for monitoring and managing high-volume operations.
Pros
- Infinite scalability with serverless architecture
- Deep AWS ecosystem integrations for custom displays and analytics
- Real-time metrics and AI-powered insights via Contact Lens
Cons
- Steep learning curve requiring AWS expertise for setup
- Pricing can escalate unpredictably with high usage
- Limited out-of-the-box wallboards; heavy customization needed
Best For
Large enterprises already using AWS that need highly scalable, customizable call center displays integrated with broader cloud infrastructure.
Pricing
Pay-as-you-go model: ~$0.018/min for inbound calls, $0.004/concurrent minute for agents, plus add-ons for storage, AI features (~$20-100/user/month effective at scale).
Twilio Flex
enterpriseProgrammable contact center platform with real-time insights, customizable UIs, and performance displays.
Fully programmable agent workspace with drag-and-drop Studio flows and JavaScript plugins for unlimited customization.
Twilio Flex is a cloud-based, programmable contact center platform that delivers a fully customizable agent desktop for displaying caller information, customer data, and interaction controls in real-time. It supports omnichannel communications including voice, SMS, chat, and video, with seamless integrations to CRMs like Salesforce and Zendesk. Designed for developers, it allows businesses to build tailored workflows and UI components for efficient call center operations.
Pros
- Highly customizable agent desktop and workflows
- Robust omnichannel support with real-time data display
- Extensive integrations and developer tools
Cons
- Steep learning curve for customization requires coding skills
- Complex usage-based pricing can add up quickly
- Not ideal for non-technical teams or small-scale deployments
Best For
Tech-savvy enterprises and developers building scalable, customized contact center displays.
Pricing
Starts at $150 per active user per month for Flex Engagement, plus pay-as-you-go communication fees (e.g., $0.004/min for voice).
8x8 Contact Center
enterpriseIncludes real-time analytics, queue management wallboards, and agent desktop displays for call centers.
AI-powered Interaction Studio for real-time agent guidance and predictive analytics on wallboards
8x8 Contact Center is a cloud-based omnichannel platform that delivers real-time dashboards, wallboards, and agent desktops for comprehensive call center visibility. It provides customizable displays for metrics like queue lengths, agent status, service levels, and occupancy rates, enabling supervisors to monitor and manage operations effectively. The solution integrates AI-driven analytics and reporting to offer actionable insights across voice, chat, and digital channels.
Pros
- Highly customizable real-time wallboards and dashboards
- Strong omnichannel support with seamless CRM integrations
- Scalable cloud infrastructure with global low-latency PoPs
Cons
- Pricing can be steep for smaller teams
- Customization requires some technical expertise
- Occasional reports of interface glitches during peak loads
Best For
Mid-sized to large contact centers needing robust, real-time display tools with omnichannel capabilities.
Pricing
Starts at ~$95/agent/month for core features, scaling to $165+/agent/month for advanced AI and analytics tiers (billed annually).
RingCentral Contact Center
enterpriseUnified platform with real-time queue monitoring, performance dashboards, and agent screen pops.
Integrated AI Supervisor Assist within real-time wallboards for instant coaching prompts
RingCentral Contact Center is a cloud-based omnichannel contact center platform that offers robust real-time display capabilities, including customizable dashboards and wallboards for monitoring agent performance, queue metrics, and service levels. It integrates voice, chat, email, and social channels with AI-driven insights for supervisors. Designed for scalability, it provides supervisors with live views of KPIs like wait times, occupancy, and handle times to optimize operations.
Pros
- Comprehensive real-time dashboards and wallboards with drag-and-drop customization
- Seamless integration with RingCentral UCaaS for unified agent views
- AI-powered analytics and reporting for proactive display insights
Cons
- Higher pricing tiers may not suit small call centers
- Advanced display customizations require some technical setup
- Occasional lag in real-time updates during peak loads
Best For
Mid-to-large enterprises seeking an integrated UCaaS and contact center solution with strong real-time display and analytics features.
Pricing
Starts at $65/user/month for Essentials (billed annually), up to $135/user/month for Premium tier.
Xima CCW
specializedSpecialized wallboard software that visualizes real-time call center data from multiple telephony platforms.
Drag-and-drop Canvas designer for infinite wallboard customizations without coding
Xima CCW is a cloud-based call center wallboard software that delivers real-time dashboards and displays for monitoring key performance indicators like service levels, wait times, and agent occupancy. It integrates with over 50 telephony platforms, including Amazon Connect, Five9, and Genesys, allowing supervisors to create customizable wallboards viewable on TVs or desktops without hardware. The platform also includes alerting, scripting, and reporting tools to enhance contact center operations and motivation.
Pros
- Highly customizable wallboards with drag-and-drop designer
- Broad integrations with popular ACD/PBX systems
- Real-time alerts and mobile access for supervisors
Cons
- Limited advanced analytics compared to enterprise suites
- Pricing scales quickly for larger teams
- Steep initial setup for complex customizations
Best For
Mid-sized contact centers seeking affordable, real-time visual monitoring without on-premise hardware.
Pricing
Starts at $99/month for up to 10 agents; scales to $10-15 per agent/month for larger deployments, with custom enterprise pricing.
Wallboard
specializedDedicated tool for creating dynamic digital signage and KPI wallboards tailored to call center metrics.
No-code connector for 100+ telephony and CRM integrations
Wallboard is a call center display software designed to deliver real-time dashboards and wallboards for monitoring KPIs like call queues, agent occupancy, service levels, and SLAs on large screens or TVs. It supports seamless integrations with over 100 telephony systems, CRMs, and data sources such as Asterisk, Amazon Connect, and Genesys, enabling customizable visualizations without coding. The platform also includes features like alerts, gamification, and mobile access for on-the-go monitoring, helping teams stay motivated and responsive.
Pros
- Extensive integrations with 100+ data sources
- Highly customizable no-code dashboard builder
- Real-time updates and alerting capabilities
Cons
- Steep learning curve for complex customizations
- Pricing can add up for multi-site deployments
- UI feels dated compared to newer competitors
Best For
Mid-sized call centers needing flexible, multi-source wallboard displays without heavy development resources.
Pricing
Free community edition available; Pro plans start at €19/month per dashboard, with enterprise custom pricing.
Conclusion
Evaluating the top tools reveals Genesys Cloud CX as the clear leader, excelling with customizable dashboards and comprehensive performance monitoring. NICE CXone and Five9 stand as strong alternatives, each offering unique strengths like advanced analytics and real-time insights to suit different operational needs. Collectively, these platforms demonstrate the power of effective call center display software in boosting productivity.
Don’t miss out—try Genesys Cloud CX to experience its intuitive tools and transform how you monitor and optimize call center performance.
Tools Reviewed
All tools were independently evaluated for this comparison