Quick Overview
- 1#1: Tyler Technologies CAD - Enterprise-grade CAD software for public safety agencies providing real-time dispatch, mapping, and resource management.
- 2#2: Motorola Solutions CommandCentral CAD - Advanced CAD platform integrating multimedia awareness, NG911 support, and efficient incident dispatching.
- 3#3: Hexagon HxGN OnCall Dispatch - GIS-powered CAD system for emergency dispatch with superior mapping and mobile resource tracking.
- 4#4: CentralSquare CAD - Scalable CAD solution for 911 centers featuring automated dispatching and interoperability.
- 5#5: Mark43 CAD - Cloud-native CAD platform modernizing public safety dispatch with AI-driven insights and rapid deployment.
- 6#6: Southern Software 911 CAD - Highly customizable CAD for PSAPs with flexible workflows and comprehensive reporting.
- 7#7: Zuercher360 - Integrated public safety suite with CAD for seamless dispatching, RMS, and jail management.
- 8#8: InterAct CAD - Robust CAD software focused on law enforcement dispatch with real-time mapping and call handling.
- 9#9: ProPhoenix CAD - Specialized CAD for fire and EMS dispatch offering intuitive interfaces and mobile integration.
- 10#10: Firehouse Software - Comprehensive fire department software including CAD dispatch for incident management and scheduling.
We ranked tools based on key features like real-time mapping, resource management, interoperability, and user-friendliness, balancing performance with accessibility to ensure they deliver consistent value across varying public safety workflows.
Comparison Table
This comparison table explores key cad dispatch software tools, including Tyler Technologies CAD, Motorola Solutions CommandCentral CAD, Hexagon HxGN OnCall Dispatch, CentralSquare CAD, Mark43 CAD, and more, to highlight their unique strengths and practical uses. It examines capabilities like response speed, integration options, and user interface, helping readers identify the best fit for their operational needs.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Tyler Technologies CAD Enterprise-grade CAD software for public safety agencies providing real-time dispatch, mapping, and resource management. | enterprise | 9.4/10 | 9.6/10 | 8.7/10 | 8.9/10 |
| 2 | Motorola Solutions CommandCentral CAD Advanced CAD platform integrating multimedia awareness, NG911 support, and efficient incident dispatching. | enterprise | 9.2/10 | 9.6/10 | 8.7/10 | 8.9/10 |
| 3 | Hexagon HxGN OnCall Dispatch GIS-powered CAD system for emergency dispatch with superior mapping and mobile resource tracking. | enterprise | 8.6/10 | 9.3/10 | 7.7/10 | 8.1/10 |
| 4 | CentralSquare CAD Scalable CAD solution for 911 centers featuring automated dispatching and interoperability. | enterprise | 8.2/10 | 8.7/10 | 7.4/10 | 7.9/10 |
| 5 | Mark43 CAD Cloud-native CAD platform modernizing public safety dispatch with AI-driven insights and rapid deployment. | enterprise | 8.4/10 | 9.1/10 | 8.0/10 | 7.6/10 |
| 6 | Southern Software 911 CAD Highly customizable CAD for PSAPs with flexible workflows and comprehensive reporting. | specialized | 7.8/10 | 7.5/10 | 8.0/10 | 8.5/10 |
| 7 | Zuercher360 Integrated public safety suite with CAD for seamless dispatching, RMS, and jail management. | enterprise | 8.2/10 | 8.7/10 | 7.6/10 | 8.0/10 |
| 8 | InterAct CAD Robust CAD software focused on law enforcement dispatch with real-time mapping and call handling. | enterprise | 8.2/10 | 8.7/10 | 7.8/10 | 7.9/10 |
| 9 | ProPhoenix CAD Specialized CAD for fire and EMS dispatch offering intuitive interfaces and mobile integration. | specialized | 8.1/10 | 8.3/10 | 8.5/10 | 7.7/10 |
| 10 | Firehouse Software Comprehensive fire department software including CAD dispatch for incident management and scheduling. | specialized | 7.9/10 | 8.2/10 | 7.4/10 | 7.6/10 |
Enterprise-grade CAD software for public safety agencies providing real-time dispatch, mapping, and resource management.
Advanced CAD platform integrating multimedia awareness, NG911 support, and efficient incident dispatching.
GIS-powered CAD system for emergency dispatch with superior mapping and mobile resource tracking.
Scalable CAD solution for 911 centers featuring automated dispatching and interoperability.
Cloud-native CAD platform modernizing public safety dispatch with AI-driven insights and rapid deployment.
Highly customizable CAD for PSAPs with flexible workflows and comprehensive reporting.
Integrated public safety suite with CAD for seamless dispatching, RMS, and jail management.
Robust CAD software focused on law enforcement dispatch with real-time mapping and call handling.
Specialized CAD for fire and EMS dispatch offering intuitive interfaces and mobile integration.
Comprehensive fire department software including CAD dispatch for incident management and scheduling.
Tyler Technologies CAD
enterpriseEnterprise-grade CAD software for public safety agencies providing real-time dispatch, mapping, and resource management.
Enterprise-wide integration with Tyler's full public safety suite for unified data flow and reduced silos
Tyler Technologies CAD is a premier computer-aided dispatch (CAD) software solution tailored for public safety agencies, enabling efficient incident management, resource allocation, and real-time communication. It integrates advanced GIS mapping, NG911 support, and mobile data access to streamline emergency response operations. As part of Tyler's comprehensive public safety suite, it ensures seamless data sharing with RMS, records management, and other modules for enhanced situational awareness.
Pros
- Exceptional integration with Tyler's public safety ecosystem including RMS and NG911
- Robust real-time mapping and GIS capabilities for precise dispatching
- Highly scalable for agencies of all sizes with proven reliability in high-volume environments
Cons
- Steep initial learning curve and customization complexity
- Premium pricing may be prohibitive for smaller agencies
- Occasional reports of rigid workflows during peak incident surges
Best For
Large to enterprise-level public safety agencies requiring integrated, scalable CAD with advanced NG911 and GIS features.
Pricing
Custom enterprise pricing, typically subscription-based starting at $100,000+ annually depending on agency size, users, and modules.
Motorola Solutions CommandCentral CAD
enterpriseAdvanced CAD platform integrating multimedia awareness, NG911 support, and efficient incident dispatching.
Seamless NG911 multimedia handling and real-time integration with P25 radio systems for enhanced situational awareness
Motorola Solutions CommandCentral CAD is a robust computer-aided dispatch (CAD) platform tailored for public safety agencies, enabling efficient call intake, resource allocation, and incident management. It integrates real-time mapping, unit tracking via AVL, and advanced analytics to enhance situational awareness and response times. The software supports multi-agency operations and seamlessly connects with Motorola's ecosystem, including radios and NG911 systems, ensuring mission-critical reliability.
Pros
- Superior integration with Motorola radios, AVL, and NG911 for unified operations
- High reliability and scalability for large-scale deployments
- Advanced GIS mapping and predictive analytics for optimized dispatching
Cons
- High cost suitable only for well-funded agencies
- Steep learning curve due to extensive customization options
- Potential vendor lock-in limiting third-party integrations
Best For
Large public safety agencies and multi-jurisdictional centers needing enterprise-grade, integrated CAD with mission-critical uptime.
Pricing
Custom enterprise pricing via quote; starts at six figures annually for mid-sized deployments, scaling with users and features.
Hexagon HxGN OnCall Dispatch
enterpriseGIS-powered CAD system for emergency dispatch with superior mapping and mobile resource tracking.
Advanced Hexagon geospatial intelligence for dynamic, real-time incident mapping and resource optimization.
Hexagon HxGN OnCall Dispatch is a comprehensive CAD (Computer-AI ded Dispatch) software solution designed for public safety agencies, enabling efficient call handling, resource dispatching, and incident management. It leverages advanced GIS integration for real-time mapping and situational awareness, supporting NG911 transitions and multi-agency coordination. The platform streamlines workflows from call intake to field response with mobile apps and analytics for post-incident review.
Pros
- Superior GIS and real-time mapping capabilities
- Scalable for enterprise-level agencies with strong interoperability
- Robust NG911 support and mobile field tools
Cons
- Steep learning curve for new users
- High implementation and customization costs
- Less intuitive interface compared to modern cloud-native alternatives
Best For
Large public safety organizations needing advanced geospatial dispatch and multi-agency integration.
Pricing
Custom enterprise pricing; typically starts at $50,000+ annually based on agency size and modules, with quotes required.
CentralSquare CAD
enterpriseScalable CAD solution for 911 centers featuring automated dispatching and interoperability.
Unified public safety platform integration with dynamic CAD-to-RMS data flow
CentralSquare CAD is a robust computer-aided dispatch (CAD) software solution tailored for public safety agencies, including police, fire, and EMS operations. It handles incident intake via voice, text, and NG911 multimedia, automates resource dispatching with real-time mapping and AVL, and supports status updates and reporting. The platform excels in integrating with CentralSquare's broader ecosystem, such as RMS and mobile apps, for streamlined workflows.
Pros
- Comprehensive NG911 and multimedia call handling
- Strong integration with RMS, analytics, and mobile tools
- Scalable for enterprise-level agencies with high call volumes
Cons
- Complex implementation and customization process
- Dated user interface in some modules
- High cost with potential vendor lock-in
Best For
Mid-to-large public safety agencies needing a fully integrated dispatch and records management ecosystem.
Pricing
Custom enterprise pricing; annual subscriptions typically range from $100,000+ for mid-sized agencies, based on users, modules, and hosting.
Mark43 CAD
enterpriseCloud-native CAD platform modernizing public safety dispatch with AI-driven insights and rapid deployment.
Serverless, browser-based CAD that eliminates hardware maintenance and supports instant scalability across multi-agency operations
Mark43 CAD is a modern, cloud-native computer-aided dispatch (CAD) system tailored for public safety agencies including law enforcement, fire, and EMS. It streamlines incident intake, resource allocation, real-time mapping, and communication through an intuitive web-based interface with no client-side installations required. The platform integrates with NG911, AVL systems, mobile apps, and records management systems (RMS) to enhance operational efficiency and provide advanced analytics for decision-making.
Pros
- Fully cloud-based architecture ensures scalability and zero downtime
- Seamless integrations with NG911, RMS, and mobile apps
- Advanced real-time mapping and analytics for superior situational awareness
Cons
- High enterprise-level pricing may deter smaller agencies
- Initial implementation and training can be time-intensive
- Customization options are somewhat limited compared to legacy systems
Best For
Medium to large public safety agencies prioritizing modern, scalable technology over budget constraints.
Pricing
Custom enterprise subscription pricing, typically starting at $500,000+ annually based on agency size, users, and modules.
Southern Software 911 CAD
specializedHighly customizable CAD for PSAPs with flexible workflows and comprehensive reporting.
Seamless 'one-database' integration across CAD, RMS, JMS, and jail management for unified public safety operations
Southern Software's 911 CAD is a robust computer-aided dispatch system tailored for public safety agencies, including police, fire, and EMS, handling call intake, unit dispatching, resource tracking, and incident management. It integrates seamlessly with NG911, GIS mapping, AVL, and their own RMS/JMS modules for streamlined operations. Designed primarily for small to mid-sized departments, it emphasizes reliability and customization over cutting-edge scalability.
Pros
- Excellent integration with NG911, multimedia messaging, and Southern Software's RMS/JMS ecosystem
- Reliable performance with strong AVL and GIS mapping capabilities
- Cost-effective for small to mid-sized agencies with responsive customer support
Cons
- User interface appears somewhat dated compared to fully modern web-based competitors
- Limited scalability for very large, high-volume dispatch centers
- Customization requires vendor assistance, leading to potential delays
Best For
Small to mid-sized public safety agencies seeking affordable, reliable CAD with strong ecosystem integration.
Pricing
Custom quote-based pricing; perpetual licenses or hosted SaaS options typically range from $50-$150 per user/month depending on modules and agency size.
Zuercher360
enterpriseIntegrated public safety suite with CAD for seamless dispatching, RMS, and jail management.
End-to-end integration of CAD with RMS and JMS for unified data flow without third-party middleware
Zuercher360 is an integrated public safety software suite from Zuercher Technologies, featuring a robust Computer-AI ded Dispatch (CAD) system tailored for law enforcement, fire, and EMS agencies. It provides real-time incident management, AVL tracking, dynamic mapping with ESRI integration, and seamless connectivity with RMS and JMS modules. The platform emphasizes operational efficiency through mobile apps, NG911 readiness, and customizable workflows for dispatch centers.
Pros
- Seamless integration across CAD, RMS, and JMS reduces silos and vendor dependencies
- Advanced mapping and AVL provide precise unit tracking and response optimization
- Reliable uptime and strong support for mid-sized agencies
Cons
- User interface appears dated compared to modern cloud-native competitors
- Steep learning curve for full customization and advanced features
- Pricing lacks transparency without a demo
Best For
Mid-sized public safety agencies needing an all-in-one integrated dispatch and records management solution.
Pricing
Custom quotes based on agency size, modules, and deployment (on-premise or hosted); typically annual subscriptions starting around $50K+ for mid-tier setups.
InterAct CAD
enterpriseRobust CAD software focused on law enforcement dispatch with real-time mapping and call handling.
Unified public safety suite integration that combines CAD with RMS and mobile tools for end-to-end incident management
InterAct CAD is a robust computer-aided dispatch (CAD) software solution from InterAct Public Safety, designed for police, fire, and EMS agencies to manage emergency calls, dispatch resources, and track incidents in real-time. It features advanced mapping, automatic vehicle location (AVL), and seamless integration with records management systems (RMS) and next-generation 911 (NG911) technologies. The platform supports high-volume dispatch centers with customizable workflows and comprehensive reporting tools.
Pros
- Strong integration with RMS, JMS, and NG911 systems
- Advanced real-time mapping and AVL for precise unit tracking
- Scalable for agencies handling high call volumes
Cons
- Steep learning curve and complex initial setup
- High implementation and ongoing maintenance costs
- Interface feels dated compared to newer cloud-native competitors
Best For
Mid-to-large public safety agencies needing a highly integrable, on-premise CAD system for complex dispatch operations.
Pricing
Custom enterprise pricing based on agency size and modules; typically starts at $50,000+ annually with one-time setup fees.
ProPhoenix CAD
specializedSpecialized CAD for fire and EMS dispatch offering intuitive interfaces and mobile integration.
Phoenix Mobile app for real-time field unit status and AVL integration
ProPhoenix CAD is a cloud-based computer-aided dispatch (CAD) software tailored for public safety agencies, including police, fire, and EMS. It facilitates efficient incident intake, unit dispatching, resource tracking, and real-time mapping via an intuitive web interface. The system integrates with mobile apps and other ProPhoenix modules like RMS for a unified workflow.
Pros
- Modern, intuitive interface with mobile-first design
- Strong scalability for growing agencies via cloud deployment
- Seamless integration within the ProPhoenix ecosystem (RMS, JMS)
Cons
- Fewer third-party integrations than industry leaders
- Pricing can be higher for smaller agencies
- Advanced reporting and analytics require customization
Best For
Mid-sized public safety agencies seeking a modern, cloud-native CAD with strong mobile and ecosystem integration.
Pricing
Custom subscription pricing based on agency size and modules; typically starts at $5,000-$10,000/month for mid-sized deployments.
Firehouse Software
specializedComprehensive fire department software including CAD dispatch for incident management and scheduling.
Seamless native integration between CAD dispatching and RMS for automatic incident reporting and NFIRS compliance.
Firehouse Software, through its FireCAD module, provides a robust computer-aided dispatch (CAD) system tailored primarily for fire departments. It handles incident intake, unit dispatching, real-time mapping via ESRI GIS integration, and status tracking. Seamlessly integrated with Firehouse RMS, it supports end-to-end operations from call handling to NFIRS reporting and analytics.
Pros
- Deep integration with Firehouse RMS for unified data flow
- Customizable dispatch screens and fire-specific workflows
- Reliable GIS mapping and AVL for precise unit tracking
Cons
- Dated Windows-based interface feels legacy compared to modern cloud solutions
- Limited multi-agency support beyond fire departments
- Steep initial setup and training requirements
Best For
Small to mid-sized fire departments needing an integrated CAD-RMS solution without multi-agency complexity.
Pricing
Custom quote-based pricing; modular perpetual licenses or subscriptions starting around $5,000-$20,000 annually depending on department size and modules.
Conclusion
The top 10 cad dispatch software review highlights leading solutions that redefine public safety operations, with Tyler Technologies CAD emerging as the top choice for its enterprise-grade real-time dispatch, mapping, and resource management. Close contenders Motorola Solutions CommandCentral CAD and Hexagon HxGN OnCall Dispatch offer unique strengths—multimedia integration and NG911 support, and GIS-powered mapping and mobile tracking, respectively—catering to varied operational needs. Each tool in the list proves instrumental in modernizing public safety, with the top three setting the standard for excellence.
Dive into top-ranked Tyler Technologies CAD to unlock its comprehensive dispatch capabilities, or explore Motorola and Hexagon’s offerings to find the perfect fit for your agency’s specific requirements.
Tools Reviewed
All tools were independently evaluated for this comparison