GITNUXSOFTWARE ADVICE
Emergency DisasterTop 9 Best Fire Dispatching Software of 2026
Explore top 10 fire dispatching software for efficient emergency response. Compare features to find your best fit—start now.
How we ranked these tools
Core product claims cross-referenced against official documentation, changelogs, and independent technical reviews.
Analyzed video reviews and hundreds of written evaluations to capture real-world user experiences with each tool.
AI persona simulations modeled how different user types would experience each tool across common use cases and workflows.
Final rankings reviewed and approved by our editorial team with authority to override AI-generated scores based on domain expertise.
Score: Features 40% · Ease 30% · Value 30%
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Editor picks
Three quick recommendations before you dive into the full comparison below — each one leads on a different dimension.
RapidSOS
RapidSOS Incident Data integration that enriches 911 calls with device location and context
Built for fire dispatch centers needing richer incident context from 911 calls.
RapidSOS Partner API
Emergency data enrichment delivered through Partner API events for dispatch routing and situational awareness
Built for fire dispatch teams integrating CAD systems needing real-time emergency data.
Persistent Systems Fire Dispatch
Incident workflow and dispatch task tracking for call-to-response coordination
Built for fire agencies needing structured dispatch workflows and incident tracking.
Comparison Table
This comparison table surveys fire dispatching software used in emergency operations, including RapidSOS, RapidSOS Partner API, Persistent Systems Fire Dispatch, Motorola Solutions CAD, and Esri Public Safety. Readers can compare capabilities such as data inputs, dispatch and incident workflows, integration options, and how each platform supports public safety teams across different deployment needs.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | RapidSOS Emergency data and dispatch intelligence platform that delivers location and incident context to public safety answering points. | emergency data | 8.6/10 | 8.9/10 | 8.2/10 | 8.5/10 |
| 2 | RapidSOS Partner API API interface that sends verified emergency context to dispatch systems for fire and medical incident triage workflows. | API integration | 8.0/10 | 8.4/10 | 7.5/10 | 8.0/10 |
| 3 | Persistent Systems Fire Dispatch Public safety platform capabilities that support dispatch and emergency management workflows for incident operations. | enterprise public safety | 7.6/10 | 8.1/10 | 7.2/10 | 7.4/10 |
| 4 | Motorola Solutions CAD Computer-aided dispatch software for emergency responders that coordinates incident handling, unit dispatch, and call history tracking. | CAD platform | 8.0/10 | 8.5/10 | 7.8/10 | 7.6/10 |
| 5 | Esri Public Safety GIS and incident-mapping tools used by public safety teams to support dispatch awareness and operational planning for fire response. | GIS operations | 8.1/10 | 8.7/10 | 7.4/10 | 7.9/10 |
| 6 | Everbridge Public Safety Incident communication platform that coordinates alerts and response actions across public safety stakeholders for fire events. | incident communications | 7.4/10 | 8.1/10 | 7.0/10 | 6.9/10 |
| 7 | AlertMedia Emergency communication software that sends targeted alerts and instructions for incidents impacting fire response and evacuation coordination. | mass notification | 7.5/10 | 7.6/10 | 7.9/10 | 6.9/10 |
| 8 | PagerDuty Incident Response Incident management and on-call automation used to coordinate operational response workflows connected to emergency dispatch operations. | incident management | 8.0/10 | 8.5/10 | 7.8/10 | 7.6/10 |
| 9 | OnSolve Emergency notification and response orchestration platform that supports public safety communications for fire incidents. | response orchestration | 8.1/10 | 8.4/10 | 7.9/10 | 7.9/10 |
Emergency data and dispatch intelligence platform that delivers location and incident context to public safety answering points.
API interface that sends verified emergency context to dispatch systems for fire and medical incident triage workflows.
Public safety platform capabilities that support dispatch and emergency management workflows for incident operations.
Computer-aided dispatch software for emergency responders that coordinates incident handling, unit dispatch, and call history tracking.
GIS and incident-mapping tools used by public safety teams to support dispatch awareness and operational planning for fire response.
Incident communication platform that coordinates alerts and response actions across public safety stakeholders for fire events.
Emergency communication software that sends targeted alerts and instructions for incidents impacting fire response and evacuation coordination.
Incident management and on-call automation used to coordinate operational response workflows connected to emergency dispatch operations.
Emergency notification and response orchestration platform that supports public safety communications for fire incidents.
RapidSOS
emergency dataEmergency data and dispatch intelligence platform that delivers location and incident context to public safety answering points.
RapidSOS Incident Data integration that enriches 911 calls with device location and context
RapidSOS stands out by connecting emergency call data to dispatch workflows through a live incident data layer. It supports automatic enrichment for 911 calls with device and location context that dispatchers can act on faster. The core value is improving situational awareness for fire response by routing better information into dispatch operations instead of relying on uncertain caller descriptions.
Pros
- Auto-enriches 911 calls with device and location context for faster fire response
- Structured incident data improves situational awareness for dispatch triage decisions
- Integrates with public-safety workflows rather than forcing new dispatcher processes
Cons
- Location accuracy depends on device data quality and network conditions
- Full value requires integration work with each dispatch environment
- Operational success hinges on dispatch center adoption and training
Best For
Fire dispatch centers needing richer incident context from 911 calls
RapidSOS Partner API
API integrationAPI interface that sends verified emergency context to dispatch systems for fire and medical incident triage workflows.
Emergency data enrichment delivered through Partner API events for dispatch routing and situational awareness
RapidSOS Partner API is distinct because it turns emergency data streams into dispatch-ready signals for fire response workflows. The API focuses on ingesting rich caller, location, and device information so dispatch systems can route incidents faster and with more context. It is built for integration with third-party dispatch, CAD, and mapping environments instead of standalone fire operations. Core capabilities center on data normalization, event delivery, and support for real-time incident intelligence that dispatch teams can use during active incidents.
Pros
- Delivers structured emergency data for faster incident routing
- Integration-oriented design supports CAD and dispatch system workflows
- Improves location and situational context from caller sources
- Real-time delivery helps dispatch teams act on fresh information
Cons
- Requires engineering work to integrate with dispatch environments
- Operational effectiveness depends on downstream CAD workflow configuration
- Limited value for teams seeking a standalone fire dispatch interface
Best For
Fire dispatch teams integrating CAD systems needing real-time emergency data
Persistent Systems Fire Dispatch
enterprise public safetyPublic safety platform capabilities that support dispatch and emergency management workflows for incident operations.
Incident workflow and dispatch task tracking for call-to-response coordination
Persistent Systems Fire Dispatch focuses on coordinating emergency call intake and dispatch workflows for fire services, with operational tools geared toward incident handling. The solution supports structured routing of alerts, task assignment to responders, and tracking of dispatch and field progress. It is positioned for organizations that need repeatable incident processes and dependable communication flows across control-room operations. The strongest value appears when dispatch operations require tight workflow control rather than ad hoc triage.
Pros
- Workflow-driven dispatch operations with incident task tracking
- Structured alert routing and responder assignment for faster coordination
- Designed for operational consistency across fire control-room processes
Cons
- Requires process discipline to maintain data quality and workflow accuracy
- UI learning curve can slow adoption for dispatch teams
Best For
Fire agencies needing structured dispatch workflows and incident tracking
Motorola Solutions CAD
CAD platformComputer-aided dispatch software for emergency responders that coordinates incident handling, unit dispatch, and call history tracking.
Unit status and incident task assignment workflows with GIS-informed map views
Motorola Solutions CAD stands out with deep interoperability across Motorola dispatch and communications ecosystems for incident call handling. The software supports computer-aided dispatch workflows like unit status tracking, incident creation, task assignment, and route guidance for responders. It also integrates with GIS and mapping views to support situational awareness during active fire and EMS runs. Deployment typically fits multi-agency, operations-centered environments where standardized processes and auditability matter.
Pros
- Strong CAD workflow support for incident creation, assignment, and unit tracking
- GIS mapping views improve situational awareness during fire and EMS dispatch
- Good integration fit with Motorola dispatch and communications tooling
- Operational controls support consistent incident processing and recordkeeping
Cons
- User setup and screen configuration can be heavy for new organizations
- Workflow depth can increase training time for dispatch operators
- Best results depend on upstream data quality and system integration
Best For
Fire dispatch centers needing interoperable CAD workflows with mapping and unit management
Esri Public Safety
GIS operationsGIS and incident-mapping tools used by public safety teams to support dispatch awareness and operational planning for fire response.
ArcGIS-based incident mapping for real-time spatial dispatch and response coordination
Esri Public Safety stands out by combining fire dispatch and incident workflows with a GIS-centric operational picture in ArcGIS. Core capabilities include call or dispatch operations support, geospatial incident mapping, and scenario-aware views that help responders align resources to locations and hazards. The solution emphasizes integration with other public safety systems so dispatch data and field updates stay consistent across maps and operational dashboards.
Pros
- GIS-native incident mapping ties dispatch events to real-world locations
- Strong integration with ArcGIS workflows supports spatial analysis during operations
- Operational dashboards help coordinate resources and track incident status
Cons
- Workflow setup can require GIS configuration and system integration effort
- Dispatch-specific configuration may demand specialized administrator knowledge
- User experience depends heavily on how maps and layers are standardized
Best For
Fire departments standardizing dispatch operations on GIS-driven situational awareness
Everbridge Public Safety
incident communicationsIncident communication platform that coordinates alerts and response actions across public safety stakeholders for fire events.
Everbridge incident management tied to configurable escalation and mass notification workflows
Everbridge Public Safety stands out with incident communications that connect dispatch workflows to mass notification and coordinated response. It supports multi-agency operations by combining case and alerting tools with escalation and notification logic. Fire dispatching workflows benefit from centralized incident management, templated communications, and integration options for operational systems. The result fits organizations that need dispatch plus public and stakeholder messaging tied to the same incident records.
Pros
- Incident-to-notification flow links dispatch actions with coordinated alerts
- Escalation and templating support consistent communications during high-volume incidents
- Multi-agency coordination features help align responders across jurisdictions
Cons
- Configuration effort can be high for workflow and notification logic
- Dispatch UX can feel complex compared with narrowly focused CAD tools
- Deep tailoring may require vendor involvement for system-wide rollout
Best For
Public safety agencies needing dispatch plus coordinated multi-channel incident communications
AlertMedia
mass notificationEmergency communication software that sends targeted alerts and instructions for incidents impacting fire response and evacuation coordination.
Automated alert escalation sequences with configurable recipient routing
AlertMedia stands out with a unified emergency communications approach that connects alerts, escalation, and incident response for public safety teams. Dispatching workflows are centered on automated notifications with configurable recipient rules and multi-step escalation to support time-critical fire incidents. The platform focuses more on alert orchestration and lifecycle management than on deep dispatch workstation functions like AVL routing or CAD integration. Core value shows up in channel flexibility, including voice, SMS, email, and web-ready message delivery tied to incident events.
Pros
- Multi-channel alerting supports voice, SMS, and email for fire incident reach
- Automated escalation reduces manual paging during fast-moving events
- Incident workflows keep communications organized across alert stages
Cons
- Dispatch-specific functions like CAD, unit assignment, and mapping are limited
- Fire dispatch workflows may require external tools for GIS and routing
- Scenario customization can become complex for large, dynamic response groups
Best For
Fire services needing fast alert escalation with incident-linked communications
PagerDuty Incident Response
incident managementIncident management and on-call automation used to coordinate operational response workflows connected to emergency dispatch operations.
Escalation Policies with layered on-call schedules for timed responder actions
PagerDuty Incident Response stands out for orchestrating response across on-call schedules, escalation policies, and automated incident workflows tied to system events. Core capabilities include alert routing, incident lifecycle management, bidirectional collaboration, and integrations with IT operations tools. For fire dispatching use, it can coordinate responders, capture incident details, and drive consistent acknowledgements and escalations when alarms trigger from connected sources.
Pros
- Strong incident lifecycle with acknowledgements, reassignment, and resolution states
- Escalation policies coordinate responders using on-call schedules and custom rules
- Extensive integrations support routing from monitoring events into dispatch workflows
Cons
- Dispatch-specific workflows require careful customization beyond standard incident management
- Complex routing rules can be hard to troubleshoot for large responder rotations
- Geospatial dispatch tasks like routing and unit availability need external tooling
Best For
Operations teams coordinating responder communications from event-driven alerts
OnSolve
response orchestrationEmergency notification and response orchestration platform that supports public safety communications for fire incidents.
Incident alerting and escalation workflows that coordinate communications and responsibilities during emergencies
OnSolve stands out for connecting incident management with rapid, automated public safety response workflows across agencies. The platform supports alerting, escalation, and communications coordination for emergency and fire incident scenarios. It emphasizes structured coordination, auditability, and real-time status tracking across stakeholders involved in dispatch and response. Overall, OnSolve focuses on operational execution during events rather than dispatch console replacement.
Pros
- Automated alerting and escalation tailored for emergency response workflows
- Operational dashboards support incident status tracking across dispatch and response teams
- Integrations and configurable processes support multi-agency coordination
- Strong audit trails help explain actions taken during incidents
Cons
- Dispatch-specific console workflows can require process redesign
- Advanced configuration can be heavier for small teams without dedicated admins
- Limited visibility into field unit details compared with pure dispatch consoles
- Implementation time can be significant for complex escalation policies
Best For
Fire agencies coordinating cross-team alerts and incident workflows, not replacing dispatch consoles
Conclusion
After evaluating 9 emergency disaster, RapidSOS stands out as our overall top pick — it scored highest across our combined criteria of features, ease of use, and value, which is why it sits at #1 in the rankings above.
Use the comparison table and detailed reviews above to validate the fit against your own requirements before committing to a tool.
How to Choose the Right Fire Dispatching Software
This buyer’s guide explains how to choose Fire Dispatching Software for fire call intake, incident creation, responder assignment, and coordinated communications. It covers RapidSOS, Persistent Systems Fire Dispatch, Motorola Solutions CAD, Esri Public Safety, Everbridge Public Safety, AlertMedia, PagerDuty Incident Response, OnSolve, and RapidSOS Partner API using concrete capabilities described for each tool.
What Is Fire Dispatching Software?
Fire Dispatching Software coordinates emergency call intake into incident records, routes alerts to dispatch workflows, and helps dispatch teams manage responder actions through structured processes. The software typically reduces reliance on uncertain caller descriptions by turning location and incident context into dispatch-ready signals. Tools like RapidSOS enrich 911 calls with device and location context for faster fire response triage. CAD-centric platforms like Motorola Solutions CAD combine incident creation, unit status tracking, and GIS-informed map views to support real-time operations in the control room.
Key Features to Look For
The right mix of features depends on whether dispatch needs verified location intelligence, repeatable call-to-response workflows, or cross-agency alert orchestration.
Verified incident context enrichment from 911 and device location
RapidSOS auto-enriches 911 calls with device and location context to improve situational awareness for fire dispatch triage decisions. RapidSOS Partner API delivers the same kind of emergency context as structured events designed for downstream dispatch routing in CAD and mapping workflows.
Structured incident workflow and dispatch task tracking
Persistent Systems Fire Dispatch provides workflow-driven dispatch operations with incident task tracking for call-to-response coordination. This approach prioritizes repeatable processes that keep alert routing, responder assignment, and dispatch-to-field progress aligned.
CAD workflows with unit status tracking and incident task assignment
Motorola Solutions CAD supports incident creation, unit status tracking, and task assignment so dispatch operators can manage fire and EMS runs with consistent recordkeeping. Its GIS mapping views add operational context to incident handling during active response.
GIS-native incident mapping for spatial coordination
Esri Public Safety ties dispatch events to real-world locations through ArcGIS-based incident mapping. It also supports scenario-aware spatial views and operational dashboards that help coordinate resources based on hazards and geographic context.
Incident communications tied to escalation logic and mass notification
Everbridge Public Safety connects incident management to configurable escalation and mass notification workflows for multi-agency operations. AlertMedia complements that by focusing on automated alert escalation sequences with configurable recipient routing for fire-linked communications.
Incident lifecycle coordination with acknowledgements, escalation, and on-call orchestration
PagerDuty Incident Response provides escalation policies with layered on-call schedules and structured incident lifecycle states that support consistent responder acknowledgements. OnSolve focuses on incident alerting and escalation workflows with operational dashboards and audit trails that connect dispatch coordination with stakeholder responsibilities during emergencies.
How to Choose the Right Fire Dispatching Software
The selection process should start with the dispatch workflow gaps that exist today and then map those gaps to tool-specific capabilities across incident intelligence, CAD workflows, GIS mapping, and communications orchestration.
Match the tool to the dispatch workflow you need to improve
For dispatch teams that need richer call data before triage, RapidSOS and RapidSOS Partner API add structured device and location context to 911-derived incidents. For agencies that need structured call-to-response processes and dispatch task tracking, Persistent Systems Fire Dispatch fits repeatable incident workflow control.
Decide whether CAD unit management and GIS views are central requirements
If the dispatch center relies on unit status tracking, incident creation, and assignment workflows in a CAD workstation, Motorola Solutions CAD is built around those functions. If dispatch teams must standardize spatial awareness on ArcGIS maps and dashboards, Esri Public Safety provides ArcGIS-based incident mapping tied to dispatch events.
Confirm how incidents should move into stakeholder notifications
If incident outcomes must trigger coordinated stakeholder messaging with escalation and mass notification logic, Everbridge Public Safety links incident records to configurable escalation workflows. If the primary need is fast alert escalation for fire-related impacts and evacuation instructions through voice, SMS, email, and web-ready delivery, AlertMedia centers on automated escalation sequences with configurable recipient routing.
Evaluate incident lifecycle automation for acknowledgements and timed actions
For operations teams that need acknowledgements, reassignment, resolution states, and escalation coordinated through on-call schedules, PagerDuty Incident Response provides incident lifecycle management with layered escalation policies. For multi-agency fire scenarios that require audit trails and real-time status tracking across dispatch and response teams, OnSolve delivers incident alerting and escalation workflows designed for operational execution.
Plan for integration work and workflow adoption before rollout
RapidSOS provides incident data integration that depends on device data quality and on dispatch center adoption and training to succeed operationally. Persistent Systems Fire Dispatch and Motorola Solutions CAD both require process discipline and careful UI setup so dispatch workflows remain accurate, while Esri Public Safety requires GIS configuration and layer standardization for consistent usability.
Who Needs Fire Dispatching Software?
Fire Dispatching Software benefits organizations that manage incident intake, triage decisions, responder assignment, and coordinated communications across dispatch and response stakeholders.
Fire dispatch centers needing richer 911 incident context for triage
RapidSOS is a strong fit for dispatch centers that want automatic enrichment of 911 calls with device and location context. RapidSOS Partner API also fits teams integrating CAD or dispatch mapping workflows that need real-time, structured emergency context events.
Fire agencies that require structured workflow control and incident task tracking
Persistent Systems Fire Dispatch is designed for workflow-driven dispatch operations that include incident task tracking and responder assignment. This works best when operational consistency and call-to-response tracking matter more than ad hoc triage steps.
Fire dispatch centers focused on CAD unit status, assignment, and GIS-informed mapping
Motorola Solutions CAD fits centers that require deep CAD workflows for incident creation, unit tracking, and task assignment. Its GIS mapping views support situational awareness during active fire and EMS runs.
Agencies standardizing dispatch awareness on GIS and ArcGIS incident mapping
Esri Public Safety fits departments standardizing dispatch operations on ArcGIS-driven situational awareness. It provides ArcGIS-based incident mapping, operational dashboards, and scenario-aware views that tie dispatch events to real-world locations.
Common Mistakes to Avoid
Common pitfalls appear when teams select a tool that does not align with their dispatch console workflows, GIS strategy, or incident communication requirements.
Buying only communications orchestration without dispatch workflow coverage
AlertMedia focuses on alert orchestration and incident-linked communications and it limits CAD-style functions like unit assignment and mapping. Everbridge Public Safety also centers on incident communications and escalation logic, so fire dispatch centers that need console-level unit and routing workflows should look to Motorola Solutions CAD or Persistent Systems Fire Dispatch.
Assuming call enrichment works without integration and adoption planning
RapidSOS enrichment depends on device data quality and network conditions, and full value requires integration work with each dispatch environment. Operational success also depends on dispatch center adoption and training, so workflow rollout planning must be part of deployment.
Treating GIS setup as a one-time task instead of a standardization effort
Esri Public Safety requires GIS configuration and dispatch-specific setup that can demand specialized administrator knowledge. User experience depends heavily on how maps and layers are standardized, so inconsistent layers can undermine incident situational awareness.
Choosing a tool that cannot support the incident lifecycle states dispatch operations require
PagerDuty Incident Response and OnSolve provide incident lifecycle coordination, acknowledgements, escalation, and audit trails, but they do not replace geospatial dispatch tasks like routing and unit availability. Teams that need those functions should pair incident lifecycle automation with CAD and mapping tools like Motorola Solutions CAD or Esri Public Safety.
How We Selected and Ranked These Tools
We evaluated each fire dispatching solution using three sub-dimensions with explicit weights. Features received weight 0.4 because incident intelligence, CAD workflow depth, GIS mapping, and escalation capabilities determine day-to-day dispatch outcomes. Ease of use received weight 0.3 because dispatch operators need screen setup and workflow clarity that supports consistent incident processing. Value received weight 0.3 because workflow impact must justify the integration and configuration effort for each environment. Overall scoring uses overall = 0.40 × features + 0.30 × ease of use + 0.30 × value, and RapidSOS separated itself with a concrete example tied to the features dimension through incident data integration that enriches 911 calls with device location and context.
Frequently Asked Questions About Fire Dispatching Software
Which fire dispatching tools are best at enriching 911 data before dispatchers act?
RapidSOS and RapidSOS Partner API both focus on turning 911 call data into dispatch-ready signals with stronger context. RapidSOS adds an Incident Data layer that enriches location and device information for faster situational awareness, while RapidSOS Partner API delivers enrichment as real-time events for dispatch routing workflows.
What tool fits agencies that need a GIS-first operational picture during fire dispatch?
Esri Public Safety is designed around ArcGIS-centric workflows that map incidents and keep dispatch and field updates consistent across spatial views. Motorola Solutions CAD can also support GIS and mapping views, but it centers on interoperability inside Motorola CAD and communications ecosystems.
How do CAD workflow capabilities differ between Persistent Systems Fire Dispatch and Motorola Solutions CAD?
Persistent Systems Fire Dispatch emphasizes structured incident workflows, alert routing, task assignment, and tracking from call intake through field progress. Motorola Solutions CAD provides similar CAD workflow elements like unit status tracking and incident task assignment, with stronger interoperability across Motorola communications components and standardized operational processes.
Which platforms integrate incident communications and escalation directly with dispatch records?
Everbridge Public Safety ties dispatch-centered incident management to escalation and mass notification logic that can notify public and stakeholder channels from the same incident records. OnSolve and AlertMedia also connect incident lifecycle actions to communications workflows, but Everbridge is oriented around coordinated multi-channel incident records.
What option best supports automated multi-step alert escalation for time-critical fire incidents?
AlertMedia is built around automated alert escalation sequences with configurable recipient rules that support multi-step notifications during active incidents. OnSolve also emphasizes structured escalation and status tracking across stakeholders, but AlertMedia focuses more on alert orchestration and lifecycle management than on deep CAD replacement workflows.
Which tool coordinates responders using on-call scheduling and escalation policies triggered by events?
PagerDuty Incident Response orchestrates response actions using on-call schedules and escalation policies tied to system events. It can coordinate responder communications, drive consistent acknowledgements, and route alerts to the right teams when alarms are triggered from connected sources.
Which platforms support cross-agency coordination without replacing a dispatch console?
OnSolve and Everbridge Public Safety both target cross-team and cross-agency incident coordination by tying alerts, escalation, and real-time status tracking to shared incident records. OnSolve is explicitly positioned to coordinate operational execution rather than replace dispatch console workstations.
When should a department choose RapidSOS Partner API instead of RapidSOS as an integration approach?
RapidSOS is suited for fire dispatch centers that want an incident data layer to enrich 911 calls directly into dispatch operations. RapidSOS Partner API is suited for engineering teams building integrations because it normalizes and delivers emergency data enrichment through dispatch-ready API events into CAD, mapping, or third-party environments.
What problem occurs when dispatch workflows lack consistent resource status and how do tools address it?
When unit and task states are not synchronized, dispatch teams lose visibility into available resources and ongoing assignments during fire incidents. Motorola Solutions CAD addresses this with unit status tracking and incident task assignment workflows, while Persistent Systems Fire Dispatch focuses on call-to-response coordination with explicit dispatch task tracking and workflow control.
Tools reviewed
Referenced in the comparison table and product reviews above.
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