Key Takeaways
- In 2023, the U.S. auto body collision repair industry generated total revenue of $44.3 billion, marking a 2.1% increase from 2022 driven by rising vehicle complexity and insurance claims.
- Globally, the collision repair market was valued at $202.5 billion in 2023, projected to grow at a CAGR of 4.2% through 2030 due to increasing vehicle ownership.
- The North American auto body repair sector reached $50.8 billion in revenue in 2022, with a 3.5% YoY growth attributed to higher accident rates post-pandemic.
- The U.S. auto body collision repair industry employed 192,400 people in 2023, with a 1.1% increase from 2022.
- There were 30,100 auto body repair establishments in the U.S. in 2023, averaging 6.4 employees per shop.
- Average hourly wage for auto body repair technicians in the U.S. was $24.67 in 2023, up 4.2% YoY.
- U.S. collision repair industry processed 14.2 million repair orders in 2023, up 2.3% from 2022.
- Average repair order value in U.S. auto body shops was $4,120 in 2023, rising 6.8% YoY.
- 28% of U.S. collision repairs in 2023 involved structural work, averaging 15 hours labor.
- 67% of U.S. collision shops adopted frame benches in 2023, used in 45% repairs.
- ADAS calibration equipment installed in 78% of U.S. shops by 2023, up from 62% in 2021.
- 45% of global collision shops used diagnostic scan tools mandatorily in 2023 repairs.
- 76% insurance claims in U.S. 2023 directed via DRP programs, covering 68% volume.
- Average consumer out-of-pocket for collision repair in U.S. was $612 in 2023.
- 58% of U.S. drivers chose independent shops over dealers in 2023.
The auto body repair industry is growing globally due to more complex vehicles and accidents.
Collision Repair Volumes
- U.S. collision repair industry processed 14.2 million repair orders in 2023, up 2.3% from 2022.
- Average repair order value in U.S. auto body shops was $4,120 in 2023, rising 6.8% YoY.
- 28% of U.S. collision repairs in 2023 involved structural work, averaging 15 hours labor.
- Hail claims accounted for 11.5% of total U.S. repair volumes in 2023, totaling 1.63 million claims.
- Cycle time for U.S. collision repairs averaged 12.4 days in 2023, down 0.8 days from 2022.
- 42% of repairs in Europe in 2023 were for rear-end collisions, highest volume type.
- U.S. shops completed 4.1 million aluminum-intensive repairs in 2023, up 9.2%.
- Average paint labor hours per repair in U.S. was 18.7 in 2023, increasing due to complexity.
- Canada saw 1.8 million collision repair orders in 2023, with winter accidents at 35%.
- 19% of U.S. repairs in 2023 were total losses, reducing repairable volumes by 2.7 million.
- Mechanical repairs bundled with collision work rose to 62% of orders in U.S. 2023.
- UK processed 2.4 million collision repairs in 2023, with urban areas at 68% share.
- U.S. ADAS calibrations performed in 3.2 million repairs in 2023, 22% of total.
- Average frame/straightening hours per U.S. repair was 8.9 in 2023.
- Australia had 850,000 collision repair jobs in 2023, up 3.4%.
- 37% of global repairs in 2023 involved plastic bumper replacements.
- U.S. fleet vehicle repairs totaled 2.9 million in 2023, 20% of market.
- Germany completed 1.7 million collision repairs in 2023, EVs at 14%.
- Repair severity index in U.S. rose 7.2% in 2023 to 112.4.
- Brazil saw 3.2 million repair orders in 2023, motorcycles at 22%.
- U.S. luxury vehicle repairs averaged 25.6 hours in 2023 vs. 14.2 for economy.
- France processed 2.1 million repairs in 2023, Paris region 28%.
- 51% of U.S. repairs under 8 hours labor in 2023, minor dents dominant.
- Mexico had 2.8 million collision repairs in 2023, up 5.1%.
- Japan repaired 4.5 million vehicles in 2023, urban collisions 55%.
Collision Repair Volumes Interpretation
Consumer & Insurance Trends
- 76% insurance claims in U.S. 2023 directed via DRP programs, covering 68% volume.
- Average consumer out-of-pocket for collision repair in U.S. was $612 in 2023.
- 58% of U.S. drivers chose independent shops over dealers in 2023.
- Collision claim frequency per 100 insured vehicles was 7.8 in U.S. 2023.
- 41% of consumers paid more for OEM parts in 2023 repairs.
- Canada insurance payout for collision averaged CAD 5,200 in 2023.
- 69% U.S. consumers used mobile apps for repair status in 2023.
- Severity per claim rose 5.9% to $4,850 in U.S. 2023.
- 27% of repairs paid 100% out-of-pocket by consumers in 2023.
- Europe: 52% drivers satisfied with repair quality in 2023 surveys.
- U.S. hail claim payouts totaled $6.8 billion for consumers in 2023.
- 63% consumers researched shops online before choosing in 2023.
- UK average repair cost insured: £3,200 in 2023.
- 34% U.S. millennials opted for lifetime warranties in 2023.
- Australia: 71% claims steerage complaints in 2023.
- 48% consumers reported supplement requests approved in 2023.
- Germany insurance cycle time averaged 14 days in 2023.
- 55% U.S. drivers aged 25-44 filed claims in 2023.
- France: 62% chose certified shops per consumer surveys 2023.
- U.S. direct repair participation averaged 75% for top insurers 2023.
Consumer & Insurance Trends Interpretation
Employment & Labor
- The U.S. auto body collision repair industry employed 192,400 people in 2023, with a 1.1% increase from 2022.
- There were 30,100 auto body repair establishments in the U.S. in 2023, averaging 6.4 employees per shop.
- Average hourly wage for auto body repair technicians in the U.S. was $24.67 in 2023, up 4.2% YoY.
- 65% of U.S. collision repair shops reported labor shortages in 2023, affecting 12,500 positions.
- Women represented 8.2% of the U.S. auto body repair workforce in 2023, totaling about 15,800 employees.
- Technician turnover rate in U.S. collision shops averaged 28% in 2023, highest in 5 years.
- Canada had 14,200 auto body repair workers in 2023, with 3.1% employment growth.
- 42% of U.S. collision repair technicians were certified by I-CAR in 2023, covering 80,800 workers.
- Average annual salary for collision repair managers in U.S. was $68,400 in 2023.
- Europe employed 450,000 in collision repair in 2023, with Germany at 85,000 workers.
- U.S. shops hired 18,900 new technicians in 2023, but lost 22,400 to attrition.
- 55% of U.S. auto body shops offered overtime pay in 2023, averaging 12 hours/week per tech.
- Australia had 25,000 collision repair employees in 2023, with 2.8% growth.
- Hispanic workers made up 22.4% of U.S. collision repair labor force in 2023, about 43,100 people.
- UK collision repair sector employed 38,000 in 2023, down 1.2% due to automation.
- 73% of U.S. technicians had 5+ years experience in 2023, stabilizing workforce.
- Entry-level technician wages in U.S. averaged $18.50/hour in 2023, up 5.1%.
- Brazil's collision repair industry employed 120,000 in 2023, growing 3.7%.
- U.S. collision repair apprenticeships trained 4,200 new workers in 2023 via 1,100 programs.
- France had 65,000 auto body workers in 2023, with 15% under 25 years old.
- 31% of U.S. shops used staffing agencies for temps in 2023, filling 9,300 roles.
- Mexico employed 95,000 in collision repair in 2023, up 4.5% YoY.
- Average workweek for U.S. technicians was 43.2 hours in 2023.
- Japan had 180,000 collision repair workers in 2023, facing 12% shortage.
- U.S. female-owned collision shops employed 2,100 women owners/managers in 2023.
- South Africa's auto body labor force was 28,000 in 2023, with skills gap at 18%.
Employment & Labor Interpretation
Market Size & Revenue
- In 2023, the U.S. auto body collision repair industry generated total revenue of $44.3 billion, marking a 2.1% increase from 2022 driven by rising vehicle complexity and insurance claims.
- Globally, the collision repair market was valued at $202.5 billion in 2023, projected to grow at a CAGR of 4.2% through 2030 due to increasing vehicle ownership.
- The North American auto body repair sector reached $50.8 billion in revenue in 2022, with a 3.5% YoY growth attributed to higher accident rates post-pandemic.
- U.S. independent collision repair shops accounted for 78% of total industry revenue in 2023, totaling approximately $34.6 billion.
- Europe's collision repair market size stood at €45.2 billion in 2023, fueled by aging vehicle fleets and electric vehicle integration challenges.
- In 2024, the U.S. auto body repair industry is expected to see revenue growth of 1.8% to $45.1 billion, influenced by supply chain stabilization.
- Asia-Pacific collision repair market revenue hit $85.7 billion in 2023, with China contributing 42% due to rapid urbanization.
- Canadian auto body shops generated $6.2 billion in 2023, up 2.9% from prior year amid severe weather-related claims.
- The U.S. multi-shop operator (MSO) segment in collision repair reached $12.4 billion in revenue in 2023, growing 5.2% YoY.
- Latin America's collision repair industry was valued at $18.9 billion in 2023, with Brazil leading at 35% market share.
- U.S. auto body repair industry profit margin averaged 6.2% in 2023, generating $2.75 billion in total profits.
- Australia's collision repair sector revenue totaled AUD 4.8 billion in 2023, boosted by 3.1% increase in repair orders.
- In 2023, OEM-certified collision centers in the U.S. captured 22% of market revenue, equating to $9.75 billion.
- UK collision repair market size was £3.9 billion in 2023, with a projected CAGR of 3.4% to 2028.
- The U.S. collision repair aftermarket parts market contributed $15.2 billion to industry revenue in 2023.
- Germany's auto body repair industry revenue reached €12.1 billion in 2023, driven by premium vehicle repairs.
- In 2022, the global collision repair software market was $1.8 billion, part of broader industry revenue streams.
- U.S. dealer-owned body shops generated $8.7 billion in 2023, representing 19.6% of total industry revenue.
- Mexico's collision repair market hit $4.5 billion in 2023, growing 4.1% due to manufacturing hub status.
- France's auto collision repair sector revenue was €8.3 billion in 2023, with EVs adding 12% growth pressure.
- U.S. collision repair industry saw 1.2 million repairable claims in 2023, contributing to revenue stability.
- Japan's collision repair market valued at ¥2.1 trillion in 2023, impacted by aging population and vehicles.
- In 2023, South Korea's auto body repair revenue was KRW 7.5 trillion, up 2.7% YoY.
- India's collision repair sector reached INR 450 billion in 2023, with 5.8% CAGR projected.
- U.S. industry revenue per shop averaged $1.47 million in 2023 for 30,100 establishments.
- Spain's collision repair market was €2.4 billion in 2023, driven by tourism-related accidents.
- Italy's auto body repair revenue totaled €5.6 billion in 2023, with luxury car repairs prominent.
- Brazil's collision repair industry generated BRL 28 billion in 2023, up 4.3%.
- U.S. collision repair revenue from hail damage claims hit $4.1 billion in 2023.
- Netherlands auto body shops revenue was €1.9 billion in 2023, with EV repairs rising.
Market Size & Revenue Interpretation
Technology & Innovation
- 67% of U.S. collision shops adopted frame benches in 2023, used in 45% repairs.
- ADAS calibration equipment installed in 78% of U.S. shops by 2023, up from 62% in 2021.
- 45% of global collision shops used diagnostic scan tools mandatorily in 2023 repairs.
- U.S. shops with OEM-approved measuring systems reached 61% in 2023.
- Electric vehicle repair training completed by 52% of U.S. technicians in 2023.
- Aluminum repair certification held by 39% of U.S. shops in 2023.
- Robotic welders deployed in 28% of large U.S. MSOs in 2023.
- Cloud-based estimating software used by 71% of U.S. shops in 2023.
- 34% of European shops integrated VR training for techs in 2023.
- U.S. collision shops with paint drying ovens: 88% in 2023.
- AI-driven damage assessment tools adopted by 19% of U.S. shops in 2023.
- Canada: 67% shops used wireless measuring in 2023.
- 25% of U.S. shops had EV high-voltage training bays in 2023.
- Australia: 41% adoption of 3D scanning for repairs in 2023.
- UK shops with CCC ONE software: 56% in 2023.
- 73% U.S. shops used digital color matching in 2023.
- Germany: 82% frame machine usage rate in 2023.
- 16% of global shops tested drone inspections for hail in 2023.
- U.S. MSOs: 92% electronic estimating adoption in 2023.
- France: 55% ADAS scan tool ownership in 2023.
- 48% U.S. shops integrated telematics data in 2023 repairs.
- Brazil: 29% CNC dent removal tool usage in 2023.
- 62% U.S. shops had Bluetooth torque tools in 2023.
- Mexico: 37% laser measuring systems in 2023.
- Japan: 91% automated painting lines in large shops 2023.
- 22% U.S. shops piloted blockchain for parts tracking in 2023.
Technology & Innovation Interpretation
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