Key Takeaways
- The global warranty market was valued at approximately $120 billion in 2023, driven primarily by automotive and consumer electronics sectors.
- In the US, the vehicle service contract industry generated $35.4 billion in direct written premiums in 2022.
- Extended warranties for consumer electronics accounted for 28% of the total warranty market revenue in North America in 2023.
- 65% of US consumers filed at least one warranty claim in the past year, averaging $450 per claim in 2023.
- Smartphone owners submitted 42 million warranty claims globally in 2023, with battery issues at 28%.
- 72% of appliance warranty claims in Europe were due to mechanical failures in 2023.
- SquareTrade paid out $1.2 billion in claims globally in 2023.
- Endurance Warranty generated $1.8 billion in revenue in 2023.
- CarShield sold 450,000 contracts, revenue $950 million in 2023.
- Automotive warranties cover 85% of new car sales in the US with standard 3-year/36,000-mile terms.
- Extended warranties for smartphones typically offer 2-3 years coverage including accidental damage for $100-200 premiums.
- Home appliance warranties standardly cover 1-year parts and labor, extendable to 5 years for $150 average.
- The global warranty market is projected to reach $180 billion by 2030, growing at 5.5% CAGR.
- AI-driven predictive warranty analytics expected to reduce claims by 20% by 2028.
- EV warranty coverage to expand to 10 years/150,000 miles by 2027 standard.
The global warranty market is large and growing, driven heavily by vehicles and consumer electronics.
Company Performance and Revenues
- SquareTrade paid out $1.2 billion in claims globally in 2023.
- Endurance Warranty generated $1.8 billion in revenue in 2023.
- CarShield sold 450,000 contracts, revenue $950 million in 2023.
- Protect My Car achieved £250 million turnover in UK 2023.
- Upsie reported 25% revenue growth to $120 million in 2023.
- Olive auto warranty earned $600 million premiums in 2023.
- Asurion's enterprise revenue hit $8.5 billion worldwide 2023.
- Connected Car Warranty Group revenues up 18% to €1.2 billion 2023.
- Lemonade Insurance warranty line generated $450 million in 2023.
- Best Buy's Geek Squad protection plans sold $2.1 billion 2023.
- Allstate Protection Plans revenue $1.9 billion in 2023.
- Walmart Protection Plans generated $850 million in 2023.
- Amazon's warranty partnerships contributed $1.4 billion revenue share 2023.
- Costco's Concierge Services warranty sales $650 million 2023.
- Lowe's extended warranties for appliances $420 million in 2023.
- Home Depot protection plans revenue $580 million 2023.
- Apple's AppleCare+ generated $8.2 billion in 2023.
- Samsung Care+ revenues worldwide $3.5 billion in 2023.
- Sony's extended warranty services $1.1 billion FY2023.
- LG Electronics warranty revenue $2.4 billion in 2023.
- Whirlpool's extended service contracts $900 million 2023.
- GE Appliances protection plans $750 million revenue 2023.
- Fidelity Warranty Services premiums $1.3 billion 2023.
- AUL Corporation vehicle contracts $700 million 2023.
- Royal Administration Services $550 million revenue 2023.
- National Product Care $400 million in Canada 2023.
Company Performance and Revenues Interpretation
Consumer Behavior and Claims
- 65% of US consumers filed at least one warranty claim in the past year, averaging $450 per claim in 2023.
- Smartphone owners submitted 42 million warranty claims globally in 2023, with battery issues at 28%.
- 72% of appliance warranty claims in Europe were due to mechanical failures in 2023.
- US car owners filed 18.5 million VSC claims in 2022, costing $10.2 billion.
- Only 23% of consumers read warranty terms before purchase, per 2023 survey.
- Laptop warranty claims peaked at 15% failure rate within first year in 2023.
- 58% of TV warranty claims in North America involved screen defects in 2023.
- Global consumers spent 14 hours on average resolving warranty issues in 2023.
- 41% of extended warranty buyers in India never used the coverage in 2023.
- HVAC warranty claims rose 12% in US due to part shortages in 2023.
- 67% of smartwatch claims were for water damage globally in 2023.
- Australian consumers filed 2.1 million warranty claims in 2023, up 8%.
- 55% of furniture warranty claims denied due to misuse in UK 2023.
- Electric bike warranty claims hit 25% for battery failures in Europe 2023.
- 49% of US consumers prefer retailer warranties over manufacturer ones in 2023 survey.
- Global drone claims averaged 9.2% of units sold under warranty in 2023.
- 76% of gaming console claims in Brazil were power supply related in 2023.
- Canadian consumers reported 78% satisfaction with warranty claim processing times in 2023.
- 32% of vacuum cleaner claims involved motor burnout in Asia 2023.
- UK smartphone users filed claims 3x more for drops than defects in 2023.
- 61% of EV warranty inquiries were battery-related in US 2023.
- Japan consumers averaged 2.1 claims per household annually in 2023.
- 44% of printer warranty claims denied for non-original ink use in 2023.
- South Africa saw 1.5 million warranty claims for appliances in 2023.
- 53% of wearables claims were software glitches in EU 2023.
- US washing machine claims up 15% for drainage issues in 2023.
- 68% of consumers delay claims due to hassle, per global 2023 poll.
- Mexico warranty claims for mobiles reached 4.2 million in 2023.
- 37% of camera claims for lens fogging in humid regions 2023.
- Asurion processed 12 million device claims in US in 2023.
Consumer Behavior and Claims Interpretation
Market Size and Growth
- The global warranty market was valued at approximately $120 billion in 2023, driven primarily by automotive and consumer electronics sectors.
- In the US, the vehicle service contract industry generated $35.4 billion in direct written premiums in 2022.
- Extended warranties for consumer electronics accounted for 28% of the total warranty market revenue in North America in 2023.
- The European warranty and service contract market grew by 5.2% year-over-year in 2023, reaching €42 billion.
- Smartphone warranty claims contributed $15.2 billion to the global market in 2022.
- The home appliance warranty segment expanded to $18.7 billion globally in 2023, up 4.1% from 2022.
- Automotive aftermarket warranties represented 45% of the US warranty industry's total premiums in 2023.
- India's warranty services market is expected to grow at a CAGR of 12.3% from 2023 to 2028, fueled by rising consumer durables sales.
- The Asia-Pacific region held 38% share of the global extended warranty market in 2023, valued at $45.6 billion.
- US consumer electronics warranty revenue reached $12.4 billion in 2023.
- Global warranty claims processing costs averaged $2.8 billion annually for top insurers in 2022.
- The warranty market in Brazil grew by 7.8% in 2023 to R$25 billion.
- North American vehicle warranty expenditures totaled $52 billion in 2023.
- Extended warranty penetration in China reached 15% of new electronics sales in 2023.
- The UK warranty market size was £8.5 billion in 2023, with 6% growth.
- Global smart home device warranties generated $3.2 billion in 2023.
- Warranty revenues from laptops worldwide hit $8.1 billion in 2022.
- The Middle East warranty market expanded to $9.4 billion in 2023 at 8.2% CAGR.
- US HVAC warranty contracts numbered 4.2 million in 2023, valued at $6.7 billion.
- Australia's extended warranty industry reached AUD 2.8 billion in 2023.
- Warranty market for electric vehicles grew 22% to $4.5 billion globally in 2023.
- Japan’s consumer warranty premiums totaled ¥1.2 trillion in 2023.
- Latin America warranty services valued at $18 billion in 2023, up 9%.
- Global warranty software market size was $1.5 billion in 2023.
- Canada’s vehicle service contracts market hit CAD 5.6 billion in 2023.
- Warranty claims in Africa reached $2.1 billion in 2023.
- Southeast Asia extended warranties market grew to $7.3 billion in 2023.
- US furniture warranty segment was $1.8 billion in 2023.
- Global drone warranty market valued at $450 million in 2023.
- Warranty industry in South Korea generated KRW 10 trillion in 2023.
Market Size and Growth Interpretation
Product Types and Coverage
- Automotive warranties cover 85% of new car sales in the US with standard 3-year/36,000-mile terms.
- Extended warranties for smartphones typically offer 2-3 years coverage including accidental damage for $100-200 premiums.
- Home appliance warranties standardly cover 1-year parts and labor, extendable to 5 years for $150 average.
- Vehicle service contracts provide powertrain coverage up to 100,000 miles for $1,500-3,000.
- Laptop protection plans include drop and spill coverage for 3 years at $120 premium.
- TV warranties cover panel defects for 1-2 years, extended to 5 years for $50-100.
- HVAC systems have 10-year compressor warranties standard, full system 5 years extended.
- Smart home device bundles offer 3-year coverage for $30 per device.
- Furniture warranties typically cover frame for 5 years, fabric 1-3 years against defects.
- Electric vehicle batteries warranted for 8 years/100,000 miles retaining 70% capacity.
- Gaming consoles extended plans cover disc drive failures for 2 years $80.
- Washing machine warranties include 10-year motor coverage standard.
- Drone warranties offer 1-year crash protection for $50 add-on.
- Wearables like smartwatches have 2-year water resistance coverage.
- Camera lenses warranted against defects for 5 years in pro models.
- Refrigerator compressor 5-10 year warranties standard globally.
- Tire and wheel protection covers road hazards up to $1,000 per tire.
- Printer warranties exclude non-OEM ink, 1-year standard coverage.
- Solar panel systems 25-year performance warranties at 80% output.
- Mattress warranties span 10-25 years for comfort guarantee.
- E-bike batteries 2-year/500 cycles warranty standard.
- Vacuum robots 1-year full, 2-year motor coverage.
- Projector home theater 3-year lamp replacement warranty.
- Golf cart warranties 4-year limited for electric models.
- Jewelry lifetime repair warranties against manufacturing defects.
- Power tools 3-year warranty with lifetime service on some brands.
- Bicycles frame lifetime warranty, components 2 years.
- Wine cooler appliances 2-year parts, 5-year compressor.
- Fitness equipment 10-year frame, lifetime parts on premium.
- Generator standby units 5-year limited warranty.
Product Types and Coverage Interpretation
Trends and Future Projections
- The global warranty market is projected to reach $180 billion by 2030, growing at 5.5% CAGR.
- AI-driven predictive warranty analytics expected to reduce claims by 20% by 2028.
- EV warranty coverage to expand to 10 years/150,000 miles by 2027 standard.
- Blockchain for warranty tracking adoption to hit 35% of market by 2030.
- Subscription-based warranty models to grow 15% annually to 2028.
- IoT integration in appliances to cut warranty costs 25% by 2027.
- Digital twins for warranty simulation market $2 billion by 2030.
- Personalized warranties via big data to penetrate 40% by 2028.
- Sustainability clauses in warranties to be mandatory in EU by 2027.
- Warranty-as-a-Service (WaaS) market to $10 billion by 2030.
- Remote diagnostics to handle 60% of claims virtually by 2028.
- Cyber warranty coverage for smart devices to grow 30% CAGR to 2030.
- Generative AI chatbots for claims resolution 50% adoption by 2027.
- Circular economy warranties for refurbished goods to 25% market share 2030.
- 5G-enabled warranty verification instant globally by 2029.
- Climate-resilient warranties for appliances rising 12% yearly to 2030.
- Metaverse warranty demos for products by 2028 in 20% retailers.
- Zero-touch warranty claims processing 70% by 2030 via automation.
- Quantum computing for fraud detection in warranties by 2032 pilot.
- Usage-based warranties for EVs dynamic pricing from 2026.
- AR glasses for on-site warranty repairs standard by 2028.
- NFT-based ownership proof for lifetime warranties 10% adoption 2030.
- Predictive maintenance subscriptions $15 billion warranty market 2030.
- Global south warranty penetration to double to 30% by 2030.
- Voice AI for warranty enrollment 45% consumer preference 2028.
- Carbon-neutral warranty providers certified 50% by 2030.
- Hyper-personalized premiums via wearables data by 2029.
- Warranty pooling for SMEs $5 billion market 2030.
- Holographic claim inspections pilot in 15% firms by 2028.
- Decentralized warranty DAOs emerging for communities 2032.
- Biometric verification for claims 80% reduction in fraud by 2030.
- Space tech warranties for satellites standardized by 2035.
Trends and Future Projections Interpretation
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