Services account for the largest share of economic value added in many advanced economies. Japan derives 78.1 percent of its value added from services. Enterprises increasingly rely on managed IT services and automation to support operations.
Key Takeaways
- 78.1% of value added in Japan came from the services sector in 2022
- 76.8% of value added in the United Kingdom came from services in 2022
- 52.6% of value added in India came from services in 2022
- 61% of enterprises adopted CRM systems by 2023
- 63% of enterprises use marketing automation
- 49% of US companies use customer data platforms (CDPs) in 2023
- A Gartner analysis reported that AI-enabled customer service can reduce average handling time by up to 30%
- Google Cloud study reported 50% reduction in infrastructure costs with rightsizing
- DORA benchmark: high-performing teams deploy 208x more frequently than low performers
- The global services PMI averaged 51.8 in 2023 (services activity expansion/contraction gauge)
- WTO reports that global services trade grew by 9% in 2021 after the pandemic slump
- IMF: global GDP growth averaged 3.2% in 2023 (services largely drive growth in advanced economies)
- Median enterprise spending on cloud increased by 18% year-over-year in 2023
- Google: slowing mobile load time by 1 second increases bounce rate by 32% (cost of latency)
- US Bureau of Labor Statistics: average hourly earnings for service-providing industries were $28.75 in May 2024
Services dominate value added worldwide and are driving rapid growth in cloud, IT services, and cybersecurity.
Related reading
01 · Category
Market Size30 stats
01
78.1% of value added in Japan came from the services sector in 2022[1]
02
76.8% of value added in the United Kingdom came from services in 2022[1]
03
52.6% of value added in India came from services in 2022[1]
04
64.7% of value added in Nigeria came from services in 2022[1]
05
65.3% of value added in Indonesia came from services in 2022[1]
06
Service exports were $7.7 trillion globally in 2022[2]
07
Global services trade reached $7.59 trillion in 2023[3]
08
Services comprised 68.5% of employment in the OECD in 2022[3]
09
The global CRM software market was valued at $63.1 billion in 2023[4]
10
The global cloud computing market reached $545.8 billion in 2023[5]
11
The global cybersecurity market is forecast to reach $217.7 billion in 2024[4]
12
The global managed security services market is forecast to reach $41.7 billion by 2028[6]
13
The global SaaS market was $307.3 billion in 2022[4]
14
Worldwide public cloud end-user spending was $679.0 billion in 2023[4]
15
Worldwide IT services spending was $1.8 trillion in 2023[4]
16
The global outsourcing market was $353.6 billion in 2023[7]
17
US health care services output totaled $3.8 trillion in 2022[8]
18
The global recruitment services market size was $353.6 billion in 2023[9]
19
The global HR outsourcing market is projected to reach $207.9 billion by 2030[10]
20
The global logistics market was $8.7 trillion in 2022[7]
21
The global warehousing and storage market was valued at $229.0 billion in 2022[7]
22
The global architecture engineering and construction services market size was $1.2 trillion in 2023[11]
23
Global cloud infrastructure services spending was $153.0 billion in 2023[4]
24
The global business process automation market was $11.8 billion in 2023[12]
25
The global RPA market size was $2.9 billion in 2023[13]
26
The global IT services market is forecast to grow to $2.0 trillion by 2026[4]
27
The global e-signature market was $5.4 billion in 2023[13]
28
The global identity verification market size was $3.3 billion in 2023[14]
29
The global digital identity market was $5.8 billion in 2023[13]
30
The global video conferencing market was $6.4 billion in 2023[15]
Interpretation
Market Size Interpretation
Services dominate economic value and are accelerating across sectors, with services accounting for 78.1% of value added in Japan and growing globally into a major market force such as cloud spending hitting $545.8 billion in 2023 and IT services reaching $1.8 trillion the same year.
02 · Category
User Adoption26 stats
01
61% of enterprises adopted CRM systems by 2023[16]
02
63% of enterprises use marketing automation[17]
03
49% of US companies use customer data platforms (CDPs) in 2023[4]
04
44% of businesses have adopted e-invoicing[18]
05
73% of organizations use identity and access management (IAM) systems[4]
06
45% of organizations report using managed detection and response (MDR)[4]
07
62% of organizations have implemented multi-factor authentication[19]
08
39% of organizations use serverless in production[20]
09
90% of companies surveyed use at least one managed service for IT operations[5]
10
55% of organizations use workflow automation tools[4]
11
68% of US businesses use some form of cybersecurity tools[21]
12
63% of organizations have adopted secure backups[22]
13
72% of organizations use ticketing systems/IT service management tools[4]
14
58% of companies use automated customer service chatbots[4]
15
41% of consumers used self-service banking in 2023[23]
16
81% of banks offer mobile banking services[24]
17
33% of organizations use revenue operations (RevOps) practices[25]
18
66% of companies use electronic procurement[18]
19
60% of organizations use cloud-based HR systems[4]
20
49% of enterprises use digital document management systems[26]
21
65% of organizations use cloud collaboration tools (e.g., video or document sharing)[27]
22
53% of organizations use SaaS-based HR for at least one HR function[4]
23
55% of enterprises use digital customer service tools[28]
24
42% of enterprises use telehealth platforms[18]
25
58% of healthcare providers used telemedicine during 2020 peak period[29]
26
63% of customers expect chat support[4]
Interpretation
User Adoption Interpretation
The strongest trend is that 90% of surveyed companies rely on at least one managed IT service for operations, showing how quickly managed support is becoming standard across the tertiary industry.
03 · Category
Performance Metrics18 stats
01
A Gartner analysis reported that AI-enabled customer service can reduce average handling time by up to 30%[4]
02
Google Cloud study reported 50% reduction in infrastructure costs with rightsizing[30]
03
DORA benchmark: high-performing teams deploy 208x more frequently than low performers[30]
04
IBM reported average cost savings of $3.2 million per year with automation (case study)[19]
05
Microsoft Work Trend Index reported that employees spend 23% of their time on searching for information[27]
06
Microsoft Work Trend Index: 76% of workers reported feeling burned out at least sometimes[27]
07
Google found that increasing page load time by 1 second can reduce conversions by 7%[31]
08
Akumina reported conversion drops of 2.2% per second of load time increase (e-commerce)[32]
09
Average email open rates were 21% in 2023 (marketing industry benchmark)[33]
10
Average email click-through rates were 2.6% in 2023 (marketing benchmark)[33]
11
Average customer churn for telecom services was 1.7% in 2023 (global benchmark)[34]
12
Verizon Data Breach Investigations Report: 74% of breaches involved human element errors[35]
13
Verizon DBIR: 23% of breaches involved credentials misuse[35]
14
Verizon DBIR: median dwell time was 3 days (breaches)[35]
15
Google SRE: error budgets allow more frequent releases while keeping SLO compliance (SRE book)[36]
16
Eurostat: services turnover grew 0.8% year-on-year in Q1 2024 (seasonally adjusted)[37]
17
OECD: labor productivity in services grew 0.7% annually between 2010–2019[18]
18
WHO: surgical safety checklist adoption reduced complications by about 25% in some settings (meta-analysis)[38]
Interpretation
Performance Metrics Interpretation
Across these studies, the clearest trend is that better digital execution and automation deliver outsized gains, from up to 30% faster customer handling and 50% lower infrastructure costs to 208 times more frequent deployments and large operational impact such as a 25% reduction in surgical complications.
More related reading
04 · Category
Industry Trends14 stats
01
The global services PMI averaged 51.8 in 2023 (services activity expansion/contraction gauge)[39]
02
WTO reports that global services trade grew by 9% in 2021 after the pandemic slump[40]
03
IMF: global GDP growth averaged 3.2% in 2023 (services largely drive growth in advanced economies)[41]
04
Gartner forecasts worldwide IT spending to grow 8.5% in 2024[4]
05
Gartner forecasts public cloud end-user spending to reach $679B in 2023 and $947.3B in 2026[4]
06
Gartner forecasts generative AI will drive $1 trillion in business value by 2025[4]
07
Gartner predicts 75% of organizations will shift from piloting to operationalizing generative AI by 2024[4]
08
EU reached political agreement on the Data Act in Nov 2023[42]
09
OECD: e-commerce sales share of total retail sales reached 15.1% in 2022 in OECD countries[18]
10
Eurostat: services producer prices increased 2.5% year-on-year in March 2024 (EA)[37]
11
WTO: global merchandise trade volume grew 1.2% in 2023 (services often track broader trade)[40]
12
WTO: global trade in commercial services grew by 14% in volume in 2022[40]
13
PCI DSS v4.0 was released on 31 March 2022[43]
14
IMF: advanced economies’ services employment rose 0.5% in 2022[41]
Interpretation
Industry Trends Interpretation
Across these signals, the services sector is clearly accelerating, with global services trade up 14% in volume in 2022 and IT spending forecast to rise 8.5% in 2024, while public cloud spending is projected to jump from $679B in 2023 to $947.3B by 2026 and generative AI could drive $1 trillion in business value by 2025.
05 · Category
Cost Analysis21 stats
01
Median enterprise spending on cloud increased by 18% year-over-year in 2023[4]
02
Google: slowing mobile load time by 1 second increases bounce rate by 32% (cost of latency)[31]
03
US Bureau of Labor Statistics: average hourly earnings for service-providing industries were $28.75 in May 2024[44]
04
Global IT spending on cybersecurity was $156.3 billion in 2023 (cost baseline)[4]
05
Gartner: security and risk management costs rose to $131.5B in 2022 and $156.3B in 2023[4]
06
Gartner: worldwide IT spending on software is forecast to reach $795.6B in 2024[4]
07
Gartner: worldwide IT spending on IT services is forecast to reach $1.9T in 2024[4]
08
IDC: worldwide public cloud spending forecast to reach $679.0B in 2023 and $908.7B by 2024[5]
09
COST: A 2016 study estimated that switching to e-procurement can reduce procurement transaction costs by 10–20% in the public sector[18]
10
A study found that e-invoicing can reduce processing costs by 50–70% compared to paper[18]
11
EU: cross-border parcel delivery costs averaged €8.0 in 2023 (postal services cost benchmark)[37]
12
Eurostat: services producer prices increased 2.5% year-on-year in March 2024 (cost pressure)[37]
13
FBI IC3 reported $12.5 billion in losses from cyber-enabled crime in 2023 (cost to victims)[45]
14
IC3: business email compromise accounted for $2.7 billion in losses in 2023[45]
15
IC3: romance scams accounted for $1.1 billion in losses in 2023[45]
16
IC3: investment scams accounted for $4.1 billion in losses in 2023[45]
17
FBI IC3 reported 800,944 cybercrime complaints in 2023[45]
18
BLS: labor productivity in services output per hour increased 0.9% in 2023 (cost efficiency indicator)[44]
19
BLS: average hourly labor compensation in services industries increased by 4.2% in 2023[44]
20
BLS: nonfarm business labor productivity grew 1.1% in 2023 (cost per unit indicator)[44]
21
OECD: logistics costs average 8–10% of GDP (cost of logistics/services)[18]
Interpretation
Cost Analysis Interpretation
In 2023, services organizations faced rising costs and cyber pressures while also finding efficiency gains, as cloud spending jumped 18% year over year and cybersecurity losses reached $12.5 billion alongside $156.3 billion in global cybersecurity spend.
Reference
Cite This Report
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APA
Rachel Svensson. (2026, February 13). Tertiary Industry Statistics. Gitnux. https://gitnux.org/tertiary-industry-statistics
MLA
Rachel Svensson. "Tertiary Industry Statistics." Gitnux, 13 Feb 2026, https://gitnux.org/tertiary-industry-statistics.
Chicago
Rachel Svensson. 2026. "Tertiary Industry Statistics." Gitnux. https://gitnux.org/tertiary-industry-statistics.
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