Gitnux/Report 2026

Technology Banking Industry Statistics

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Technology Banking Industry Statistics
Samuel NorbergWritten by Samuel Norberg·Fact-checked by Maya Johansson
Published
How this report is researched
01Editorial Scope

Gitnux editors write the brief first: the topic, the inclusion rules, and the frame for what belongs.

02Source Research

Agents search the published record and log every extracted figure back to the passage it came from.

Read our full methodology →

Search agents attach provenance to every extracted figure.

Next review: within 39 days

01 Industry overview

The technology banking industry at a glance

Banking technology is a large, fast-modernizing enterprise market: global banking and investment-services IT spending is forecast at $760 billion in 2025, with cloud, AI, payments and core-system replacement driving continued expansion.

$760B[8]
Banking IT spending, 2025
8.7%[8]
Five-year CAGR to 2029
59%[99]
North America core-tech share, 2023
42%[100]
Fiserv share of U.S. banks
Market size
Global enterprise IT spending in the banking and investment-services market is forecast to reach $760 billion in 2025. The broader digital-banking market was valued at $15.3 billion in 2025, although definitions differ substantially between banking IT spending and software-market estimates.[8][101]
Forecast & CAGR
Gartner forecasts an 8.7% constant-currency five-year CAGR for banking and investment-services IT spending through 2029, when spending is expected to exceed $1.1 trillion. Separately, Global Market Insights forecasts an 11.0% CAGR for digital banking from 2026 to 2035.[8][101]
Market share & regions
North America accounted for 59.0% of core-banking-technology market share in 2023, ahead of Europe, the Middle East and Africa at 17.4% and Asia-Pacific at 13.2%; the United Kingdom and Ireland represented 9.5%.[99]
Segmentation
Banking technology spans enterprise IT infrastructure, core banking, digital channels, payments, lending, risk and compliance, analytics, cybersecurity and cloud services. Core platforms support account and deposit management, payments, lending and treasury operations across retail, commercial and corporate banking.[8][7]
Key players & concentration
The U.S. core-banking market is concentrated among a small group of providers: Fiserv serves 42% of banks and 31% of credit unions in the Federal Reserve Bank of Kansas City’s cited surveys. Major global providers include Fiserv, FIS, Jack Henry, Temenos, Finastra, Oracle, Infosys and Tata Consultancy Services.[100][99]
Trends, drivers & challenges
The market is being driven by cloud-native modernization, AI readiness, real-time payments, embedded finance and demand for scalable digital channels. Major challenges include legacy-system costs, migration risk, cyber threats, vendor concentration and the need to validate third-party models and technology providers.[102][103]
Consumer behavior & competition
Competition is shifting toward mobile-first, payments-led and digitally acquired banking propositions. Chime reported more than 10 million active members in September 2026, while Bluevine reported approximately 175,000 active small-business customers, illustrating the scale of technology-led challengers in consumer and small-business banking.[104][105]
M&A
M&A remained active in 2026 across core banking and fintech infrastructure. Pollen Street Capital agreed to acquire Finastra’s Universal Banking business, which serves more than 150 customers in over 100 countries; Temenos agreed to acquire additiv, while Chime agreed to acquire Stride Bank for $590 million.[7][106][104]
Regulation
The EU’s Digital Operational Resilience Act applies from January 17, 2025 and establishes requirements covering ICT risk management, incident reporting, resilience testing and oversight of critical technology providers. In the United States, revised interagency model-risk guidance issued in April 2026 specifically addresses validation of vendor and other third-party products.[107][103]
Latest news
Recent 2026 developments include FIS announcing core technology wins involving a newly formed U.S. bank with more than $100 billion in assets and five new charters, while Fiserv announced that Flagstar selected its Finxact cloud-native core platform for modernization. These announcements indicate continued demand for scalable core infrastructure and bank consolidation support.[99][108]

02 Ranking

Top 10 Companies in the Technology Banking Industry

The leading companies in the technology banking industry, ranked on market impact, performance, momentum, innovation and brand popularity.

Updated November 10, 2026 · Next review December 10, 2026

Verdict

Temenos leads Gitnux's 2026 technology banking ranking with an Overall score of 9.1, with more than 950 core banking clients in over 150 countries. Q2 is the highest-ranked digital banking platform provider at 8.9, with 25% of the US top 100 banks relying on its platform.

Ranked by Overall score · How we score ↓

Editor's top 3 picks

Where to start, by need.

  1. #1 Overall · Leader in core banking software

    Temenos

    CH

    Ranked #1 · 9.1 · Core banking software

    Why we picked it: Core and digital banking software at international scale, measured by 950+ clients across 150+ countries.

    See in ranking ↓Visit temenos.com ↗

  2. Leader in digital banking platform

    Q2

    US

    Ranked #2 · 8.9 · Digital banking platform

    Why we picked it: Digital banking and lending platform adoption is expressed via reliance by 25% of the US top 100 banks.

    See in ranking ↓Visit q2.com ↗

  3. Leader in payments processing

    Fiserv

    US

    Ranked #4 · 8.8 · Payments processing

    Why we picked it: Payments and core processing is evidenced through $21.19B of 2025 revenue in payments and financial technology services.

    See in ranking ↓Visit fiserv.com ↗

Pick 1 is the #1 company overall. Picks 2 and 3 are the highest-ranked companies in the top 5 that add a new segment.

Full ranking

Sort by
Top 10 companies in the technology banking industry, 2026 – Gitnux ranking
#CompanyOverall ↓Company snapshot
1

Temenos

Core banking software · CH

9.1
2

Q2

Digital banking platform · US

8.9
3

FIS

Core banking software · US

8.8
4

Fiserv

Payments processing · US

8.8
5

Jack Henry

Core banking services · US

8.7
6

Finastra

Universal banking, lending and payments software · GB

8.5
7

Thought Machine

Cloud-native core banking and payments · GB

8.4
8

nCino

Cloud banking, lending and onboarding software · US

8.4
9

Alkami Technology

Digital banking for US banks and credit unions · US

8.4
10

Mambu

Cloud-native core banking and lending software · NL

8.2

How we score

  • Impact (30%): scale and weight in the market (revenue, market share, employees, market position).

Popularity (brand search demand, 15%) counts toward Overall but is not published as a column. Overall leaves out what is not known.

Scale Scores are shown on a 7–10 scale with one decimal; bars start at 7.0.

Cadence Recalculated when new figures are published; next review December 10, 2026.

Independence. Rankings are editorially independent. Scores, ranks, picks and the verdict follow the method above; no company can pay to change them.

Cite this ranking

APA

Samuel Norberg. (2026, November 10). Top 10 companies in the technology banking industry. In Technology Banking Industry Statistics. Gitnux. https://gitnux.org/technology-banking-industry-statistics/#top-companies

report visual · Projection

Global fintech capital invested

Global fintech capital invested fell from $266.7B in 2019 to $105.9B in 2024.

$266.7B
Start
-16.87%
CAGR · 5y
$105.9B
Projected
20192024
source-verifiedgftn.co2024

04 Statistics

Technology & Innovation

AI adoption is measured with multiple deployment rates and automation targets; 80% of financial services firms reported active AI use in 2026 (up from 31% in 2025).

AI in the technology banking industry

  • 75% of surveyed UK financial-services firms used AI in 2024, up from 58% in 2022.[1]
  • 86% of EU banks reported using AI in 2024, compared with 83% in 2022.[2]
  • 41% of surveyed UK financial-services firms used AI for internal-process optimisation in 2024.[1]
  • 33% of surveyed UK financial-services firms used AI for fraud detection in 2024.[1]
  • 16% of US banks had deployed generative AI tools by 2025, compared with 6% in 2024.[3]
  • 26% of US banks had deployed chatbots by 2025, up from 20% in 2024.[3]

Automation in the technology banking industry

  • 36% of surveyed retail and commercial banks used non-generative machine learning in 2025.[4]
  • 80% of surveyed financial institutions invested in RPA development outsourcing or internal employee training in 2024.[5]
  • 55% of AI use cases at surveyed UK financial-services firms included some degree of automated decision-making in 2024.[1]
  • 38% of surveyed banks expected full end-to-end automation in 2025, compared with 8% in 2023.[4]
  • 75% of surveyed financial institutions had partially implemented robotic process automation in 2024.[5]
  • 36% of surveyed retail and commercial banks used robotic process automation in 2025.[4]

Digital Transformation in the financial services sector (sector benchmark)

  • 80% of financial services firms reported active AI use in 2026, up from 31% in 2025.[6]
  • 43% of financial services firms said they will need an entirely new technology stack to succeed in the age of AI.[6]
  • 27% of financial services firms reported financial benefits from AI in 2026, up from 14% in 2025.[6]
  • 26% of financial services firms reported using agentic AI in 2026, according to a global digital-transformation study.[6]
  • 84% of financial services firms said integrating front-, middle- and back-office systems into one platform is important in 2026.[6]

Technology Adoption in the financial services sector (sector benchmark)

  • 61% of financial institutions recently adopted AI or improved their AI capabilities, based on a 2024 survey across 11 markets.[7]
  • 59% of finance leaders reported using AI in their finance function in 2025, according to Gartner’s survey of 183 senior finance leaders.[8]
  • 54% of surveyed financial services companies had deployed AI initiatives by January 2025, up from 40% one year earlier.[9]
  • 35% of financial institutions adopted or improved generative-AI capabilities during the 12 months covered by the 2024 survey.[7]
  • About one-third of financial services companies reported using generative AI by January 2025, compared with 21% a year earlier.[9]

Cloud Computing in the financial services sector (sector benchmark)

  • 91% of financial organizations had at least one cloud platform in 2023, up from 37% in 2020.[10]
  • 82% of financial services firms used a hybrid- or multi-cloud strategy in LSEG’s 2025 global survey.[11]
  • 33% of financial services firms were highly satisfied with cloud-related reductions in operational costs in Capgemini’s 2024 survey.[10]
  • 87% of financial services firms increased cloud investment during the two years preceding LSEG’s 2025 global survey.[11]
  • 43% of banking and financial services organizations were moving toward a cloud-first analytics approach in the WNS-Forrester survey.[12]

Big Data in the financial services sector (sector benchmark)

  • 41% of surveyed bank marketers said their bank was already using data analytics to make decisions and achieve goals in 2024.[13]
  • 11% of surveyed bank marketers were very confident in the accuracy of the data they regularly used in 2024.[13]
  • 43% of financial services firms had adopted customer-data platforms at least partially or were scaling them, based on Capgemini’s 2024 survey.[10]

05 Statistics

Data & Analytics

Business intelligence in the technology banking industry

  • 40% of banking and capital-markets respondents cited avoiding vendor lock-in as a leading reason for adopting multicloud designs.[14]
  • 94% of US banking and capital-markets respondents ranked data accuracy and reliability as a priority.[14]
  • 86% of US banking and capital-markets respondents ranked data ease of access and use as a top concern.[14]
  • 72% of banking leaders reported end-to-end data-management capabilities.[15]
  • $5 billion or more was the planned 2023 US banking investment in data initiatives.[14]
  • 52% of banking and capital-markets respondents had migrated more than half of their data to the cloud.[14]

Data analytics in the technology banking industry

  • 38% of surveyed banks believed they effectively used data analytics in operations.[16]
  • 47% of surveyed banks believed they effectively used data analytics for enterprise risk management.[16]
  • 85% of financial-services respondents were at the Walk or Run stages of data-product adoption.[15]
  • 56% of surveyed banks kept data in the system or platform that generated or used it.[16]
  • 23% of surveyed banks had no formal data-management strategy.[16]
  • 56% of surveyed banks relied on their core provider to access their data.[16]

Data Quality in the financial services sector (sector benchmark)

  • Across U.S. banking and capital markets, 86% of respondents named data access and usability as a top concern in 2024.[14]
  • Across U.S. banking and capital markets, 94% of respondents named data accuracy and reliability as a priority in 2024.[14]
  • Across banks supervised by the European Central Bank, 28% reported that all data used by critical functions came from golden sources in 2023.[17]
  • Across global financial services, 34% of organizations rated their data excellent for accuracy and integrity in 2024.[18]
  • Across significant European banking institutions, 32% did not apply data-quality-management principles to end-user computing in 2023.[17]
  • Across global financial services, 36% of organizations rated their data excellent for quantity and completeness in 2024.[18]

Data Governance in the financial services sector (sector benchmark)

  • Across 35 surveyed banks, insurers, and financial-services firms in 38 countries, 54% had adopted a semantic layer for organization-wide data governance in 2025.[19]
  • Across financial-services organizations surveyed globally, 43.7% lacked a standardized certification process for analytics content in 2025.[20]
  • Across global financial services, 54% of companies rated data governance at one of the two highest maturity levels in 2024.[15]
  • Across financial-services organizations surveyed globally, 82.9% had implemented governance policies specifically applying to business intelligence and analytics in 2025.[20]
  • Across financial-services organizations surveyed globally, 57.1% identified BI-content testing as the top future investment in analytics governance in 2025.[20]

KPIs in the technology banking industry

  • 6% of surveyed banks regularly tracked accuracy KPIs for generative-AI performance.[10]
  • 6% of surveyed banks regularly tracked turnaround-time KPIs for generative-AI performance.[10]
  • 40% of surveyed bank leaders identified lack of staff adoption after implementation as a technology-resource deficiency.[16]
  • 40% of surveyed banks were developing KPIs to measure generative-AI impact.[10]
  • 55% of surveyed bank leaders believed their institution allocated sufficient resources to technology and innovation.[16]
  • 2% of surveyed banks regularly tracked business-impact KPIs for generative-AI performance.[10]

06 Statistics

Strategy & Growth

Digital and fintech partnerships stay active, with 179 commercial and retail banking deals worth $190 billion completed in 2025.

Growth in the technology banking industry

  • 40% was Latin America’s average annual fintech revenue growth over the five years to 2025.[21]
  • 23% was the global fintech industry’s average annual revenue growth over the four years to 2025.[21]
  • 50% was the approximate annual growth rate of fintech lending in Latin America from 2021 to 2025.[21]
  • $650 billion in global fintech revenue was generated in 2025, up 21% year over year.[21]
  • 13% of fintech industry revenue came from horizontal fintech companies in 2025.[21]
  • $850 billion was the combined market capitalization of listed fintech companies in 2025.[21]

Differentiation in the technology banking industry

  • 61% of customers were willing to switch to a digital bank, according to Deloitte’s banking research.[14]
  • $390 billion in annual stablecoin transaction volume represented estimated end-user payments in 2025.[21]
  • 78% growth in deposits held by digital challenger banks was projected between 2022 and 2028.[14]
  • 35 trillion dollars in annual stablecoin transaction volume was reported globally, but only about 1% represented end-user payments.[21]
  • 26% of bank CIOs identified digitalization as their priority in Deloitte’s digital banking research.[14]
  • 4% of total financial-services revenue was captured by fintech companies globally in 2025.[21]

Mergers and acquisitions in the technology banking industry

  • 179 commercial and retail banking deals worth $190 billion were completed in 2025.[21]
  • 664 fintech M&A exits were recorded globally in 2024, up 6% year over year.[22]
  • 23% of global financial-services M&A value came from Asia-Pacific in 2025, equal to about $116 billion.[21]
  • 612 financial-services M&A transactions were completed globally in 2025, compared with 605 in 2024.[21]
  • 129% was the increase in commercial and retail banking M&A activity in 2025 compared with 2024.[21]
  • 26% of global financial-services M&A value came from EMEA in 2025, equal to about $128 billion.[21]

Strategic partnerships in the technology banking industry

  • 80% of credit unions said fintech partnerships were a moderate or strong driver of growth in 2024.[3]
  • 14% of banks reported a significant improvement in deposit-account volume from fintech partnerships in 2024.[23]
  • 15% of banks reported a significant improvement in deposit-account-opening productivity from fintech partnerships in 2024.[23]
  • 11% of banks reported a significant improvement in payments-related revenue from fintech partnerships in 2024.[23]
  • 21% of banks described fintech partnerships as a strong growth driver in 2024.[3]
  • 84% of fintech companies reported partnering with incumbent financial institutions in 2025.[24]

07 Statistics

People & Workforce

Workforce capacity and training are quantified, including 52.5% telework adoption in June 2026 and 34% of banking CEOs’ workforces expected to need retraining within three years in 2024.

Hiring in the technology banking industry

  • 13% of unique job postings for technology talent came from consumer banking in the United States in 2023.[25]
  • More than 1,367,000 people made up the U.S. consumer-banking talent pool identified by Lightcast.[25]
  • 1,159 external roles, particularly in IT, were internalized by Deutsche Bank in 2024.[26]
  • 60,000+ technologists were employed globally by JPMorganChase in 2024.[27]
  • More than 130 employees were planned for hiring by Coinbase in Charlotte, North Carolina, in 2025.[28]

Employee retention in the technology banking industry

  • 6.8% was the 2024 voluntary annualized attrition rate for KeyBank’s 4,524-person technology, operations and services organization.[29]
  • 26.9% was HDFC Bank’s total employee attrition rate in financial year 2023–24.[30]
  • 22.6% was HDFC Bank’s total employee attrition rate in financial year 2024–25.[31]
  • 28.8% was Axis Bank’s employee attrition rate in financial year 2023–24.[31]
  • 5.8% was HDFC Bank’s attrition rate among employees older than 50 in financial year 2023–24.[30]

Remote Work in the financial services sector (sector benchmark)

  • 52.5% of workers in U.S. financial activities teleworked in June 2026, according to the Bureau of Labor Statistics.[32]
  • Across U.S. financial services, 82% of companies offered some form of work-location flexibility in 2025.[33]
  • 68% of U.S. financial services workers said they would consider seeking new employment if remote and hybrid flexibility were reduced in 2023.[34]
  • 87% of U.S. financial services employees said remote work helped them balance home and work responsibilities in 2025.[15]

Hybrid Work in the financial services sector (sector benchmark)

  • 54% of U.S. employees with remote-capable jobs worked in a hybrid arrangement in 2025.[35]
  • 39% of financial services companies offered corporate employees full flexibility over work location in 2024.[36]
  • 82% of U.S. financial services firms offered some form of work-location flexibility in July 2025.[33]
  • 52% of financial services companies used a structured hybrid model in early 2024, up from 41% in March 2023.[36]
  • 52% of financial services companies used a structured hybrid model in 2024, up from 41% in 2023, according to a survey of 777 companies.[36]

Upskilling in the technology banking industry

  • 200,000+ employees were actively using HDFC Bank’s learning programs covering emerging technologies in financial year 2023–24.[30]
  • 34% of banking and financial-markets CEOs’ workforces were expected to require retraining or reskilling within three years in 2024.[37]
  • 5.5 days was Federal Bank’s average training duration per employee in financial year 2023–24.[38]
  • 86% was the adoption rate of HDFC Bank’s AI-based learning platform during its first 30 days in financial year 2023–24.[30]
  • 26 lakh or more training hours were reported by PB Fintech for financial year 2025–26.[39]

Employee Engagement in the financial services sector (sector benchmark)

  • 12% of employees in Europe were engaged at work in 2025.[35]
  • 31% of employees in the United States and Canada were engaged at work in 2025.[35]
  • 20% of employees worldwide were engaged at work in 2025, according to Gallup’s World Poll.[35]
  • 16% of employees worldwide were actively disengaged at work in 2025.[35]

DEI in the technology banking industry

  • 17,648 men were employed by PB Fintech in financial year 2024–25.[39]
  • 26% was PB Fintech’s promotion rate for men in financial year 2025–26.[39]

08 Statistics

Customer & Sales

Channel performance is tracked through customer scale and satisfaction, including Chime’s 10 million+ active members reported for September 2026 and Monzo’s 1.6 million+ subscription customers.

Customer experience in the technology banking industry

  • 80 NPS was recorded for Chase Freedom Rise in 2024, United States.[40]
  • 8.4 million registered users were recorded for IndusInd Bank’s IndusMobile service in fiscal 2024, India.[41]
  • 91% digital adoption was recorded on Emirates NBD’s ENBD X mobile app, United Arab Emirates.[42]
  • 6 points was the increase in Truist digital-branch customer satisfaction since 2019, United States.[43]
  • 65 Net Promoter Score was Chase’s customer-experience score in 2024, United States.[40]

Customer retention in the technology banking industry

  • 49% of Monzo monthly active users used the service as their primary bank in fiscal 2026, United Kingdom.[44]
  • 1.6 million-plus Monzo customers held subscriptions in fiscal 2026, United Kingdom.[44]
  • 2.67 million active customers used FIGS in 2024, United States and Canada.[30]
  • 66.9% of consumers were repeat active consumers for Prosus-owned iFood in 2024, Brazil and Latin America.[45]
  • 434 million active PayPal accounts were recorded at December 31, 2024, globally.[30]

Customer acquisition in the technology banking industry

  • 2 million new clients were acquired digitally by IndusInd Bank in fiscal 2024, India.[41]
  • 68% was the increase in digitally opened Truist consumer checking accounts among Gen Z customers in 2024, United States.[43]
  • 80% was the increase in Truist consumer deposit balances for new accounts opened digitally in 2024, United States.[43]
  • 200% was the growth in Techcombank SME new acquisitions in 2024, Vietnam.[46]
  • 25%–30% was IndusInd Bank’s improvement in customer-acquisition cost in fiscal 2024, India.[41]

Customer loyalty in the technology banking industry

  • 79% of Monzo customers joined through word of mouth in fiscal 2026, United Kingdom.[44]
  • 14% was the increase in Chase consumer relationships from 2019 through 2024, United States.[47]
  • 90-plus NPS was recorded for Chase Pay in 4 in 2024, United States.[40]
  • 5% of U.S. retail bank customers had changed their primary bank in 2018, United States.[48]
  • 70-plus NPS was recorded for Chase Secure Banking in 2024, United States.[40]

Lead generation in the technology banking industry

  • 2 million new IndusInd Bank clients were acquired digitally in fiscal 2024, India.[41]
  • 1 million-plus Monzo for Under 16s accounts were opened by fiscal 2026, United Kingdom.[44]
  • 1 million new Techcombank digital customers joined in 2024, Vietnam.[49]
  • 79% of Monzo customers were acquired through word-of-mouth referrals in fiscal 2026, United Kingdom.[44]
  • 31% was Truist’s growth in new-to-bank client acquisition in 2024, United States.[43]

09 Statistics

Marketing & Brand

Budget reallocation is visible in survey shares for 2026, including 45.1% of surveyed banks planning to increase social-media budgets.

Marketing in the technology banking industry

  • 47% of financial institutions ranked retention as their second marketing outcome for the next 12 months in 2026.[50]
  • FinTech firms spent three times more on sales and marketing than non-FinTech financial firms in the United States, based on companies observed from 1997 to 2022.[51]
  • 40%–60% of revenue was spent on sales and marketing by InsurTech firms, compared with substantially less by traditional insurers, in the United States through 2022.[51]
  • 45% of financial institutions ranked creative quality and brand consistency as their first marketing outcome for the next 12 months in 2026.[50]
  • 46% of financial institutions planned to market small-business banking most heavily over the following 12 months in 2026.[50]

Digital marketing in the technology banking industry

  • 30% of financial institutions rated their website and digital experience as an effective marketing tactic in 2026.[50]
  • 3.62 was the average return rating for search-engine marketing and optimization among surveyed banks in 2026.[13]
  • 45.1% of surveyed banks expected to increase social-media budgets in 2026 for the following year.[13]
  • 55.8% of surveyed banks expected to increase search-engine-marketing and optimization budgets in 2026 for the following year.[13]
  • 29.2% of surveyed banks expected to increase email-marketing budgets in 2026 for the following year.[13]

Branding in the technology banking industry

  • $32,243 million was J.P. Morgan’s brand value in the global financial-services ranking in 2024.[52]
  • $188,929 million was Visa’s brand value in the global financial-services ranking in 2024.[52]
  • $39,720 million was American Express’s brand value in the global financial-services ranking in 2024.[52]
  • 795% was Revolut’s year-on-year brand-value growth since 2024, making it the fastest-growing banking brand globally in 2026.[53]
  • $23,516 million was PayPal’s brand value in the global financial-services ranking in 2024.[52]

Social media in the technology banking industry

  • 2,161 Facebook pages were included in Emplifi’s worldwide bank benchmark for the third quarter of 2026.[54]
  • 1,038 Instagram profiles were included in Emplifi’s worldwide bank benchmark for the third quarter of 2026.[54]
  • 26 Instagram updates per week produced a 4.64% engagement rate for financial-services accounts in 2025.[55]
  • 5.9 Facebook posts per week was the average posting frequency for financial institutions in 2025.[55]
  • 1.38% was the peak quarterly Instagram engagement rate for banks in the third quarter of 2026.[54]

Influencer Marketing in the financial services sector (sector benchmark)

  • 5% of financial-services marketers reported dedicated but shrinking budgets for creator or influencer marketing in 2026.[56]
  • 7% of financial-services marketers reported folding creator or influencer marketing into other channels rather than maintaining a dedicated budget in 2026.[56]
  • 60% of financial-services marketers reported dedicated and growing budgets for creator or influencer marketing in 2026.[56]
  • 23% of financial-services marketers reported dedicated but flat budgets for creator or influencer marketing in 2026.[56]
  • 37% of banking executives in a survey of 102 finance respondents recognized influencer marketing as a potent tool for authentic consumer connections in 2023.[57]

10 Statistics

Operations & Execution

Automation and throughput are quantified in live operations, including Stripe handling 137,000 requests per minute during Black Friday–Cyber Monday 2024.

Process optimization in the technology banking industry

  • 55% of banks planned to increase trade-finance platform spending over the following 12 months in 2025.[58]
  • More than 90,000 files had been processed by Bank of America’s Open Account Automation platform by November 2024.[59]
  • 94.8% of Bank of America’s Open Account Automation platform transactions achieved straight-through processing by November 2024, across more than 16,000 transactions.[59]
  • 45% of trade-finance respondents used artificial intelligence in live client transactions in 2025, up from 32% in 2024.[58]
  • More than 95% of Remitly transactions occurred without customer-support contact in the fourth quarter of 2023, globally.[30]

Operational efficiency in the technology banking industry

  • 137,000 requests per minute were handled by Stripe during Black Friday–Cyber Monday 2024, globally.[60]
  • Stripe’s uptime exceeded 99.9999% during Black Friday–Cyber Monday 2024, globally.[60]
  • More than 7,000 servicing employees and outsourced agents supported Wise customers in 2025, across more than 20 sites.[61]
  • 30% of Wise’s manual workload was automated in 2025, globally.[61]
  • 1.8 million servicing cases were handled monthly by Wise in 2025 through its global servicing operation.[61]

Quality management in the technology banking industry

  • 3.1 million operational-risk loss events were reported by EU banks in 2024, according to supervisory data.[2]
  • 50% was Techcombank’s service-reusability rate in 2025, exceeding its 35% annual target, Vietnam.[49]
  • 70% was the approximate reduction in manual effort for key business-analysis tasks achieved by Techcombank’s Business Analyst Agent in 2025, Vietnam.[49]
  • One-third of EU banks experienced at least one successful cyberattack causing a major ICT incident in the second half of 2024.[2]
  • 48% of EU banks reported up to ten cyberattacks in the second half of 2024, according to supervisory responses.[2]

Supply chain in the technology banking industry

  • 445 UBS vendors underwent risk-based due diligence assessments in 2024, compared with 266 in 2023.[62]
  • Around 2,000 suppliers with active contracts were recorded by Danske Bank Group in 2024, primarily for IT, facilities, consultancy and indirect services.[63]
  • More than 94% of that Australian bank’s supplier and procurement spend was domestic in 2024.[64]
  • 96.9% of O-Bank’s global procurement value was sourced locally in 2024, Taiwan.[47]
  • 100% of new vendors were screened for environmental and social risks by UBS in 2024.[62]

Outsourcing / Offshoring in the financial services sector (sector benchmark)

  • Among significant European banks, 67% of outsourcing contracts were sub-outsourced to external service providers in the 2024 analysis.[17]
  • Among U.S. banks surveyed, 57% had considered outsourcing information technology departments in 2024, the highest share among listed departments.[65]
  • Across surveyed finance organizations, 64% were implementing or evaluating offshoring or nearshoring for finance operations in 2026, while 36% planned to remain fully U.S.-based.[66]
  • Among significant European banks, outsourcing services accounted for 7.2% of administrative expenses at year-end 2023, up from 6.8%.[17]
  • Among significant European banks, 27% of critical ICT contracts were outsourced to external providers located outside the European Union in the 2024 analysis.[17]

11 Statistics

Finance & Pricing

Cost pressure shows up in benchmarks: 10% is the average share of bank revenue absorbed by technology costs, according to BCG.

Pricing strategy in the technology banking industry

  • 4% is the projected annual growth rate for the global payments market through 2029, when revenues are expected to reach $3.0 trillion.[21]
  • 8% was the projected annual growth rate of payments revenues in Europe, the Middle East and Africa in 2025, despite pressure on fee-based models.[21]
  • 2% was the expected annual growth rate of global banking net interest income through 2029 as pricing conditions normalized, according to McKinsey.[21]
  • 8% was the projected annual growth rate of payments revenues in Latin America in 2025, creating pricing opportunities in a rapidly expanding market.[21]
  • 2x to 5x is the observed price dispersion for like-for-like banking clients, according to BCG’s 2025 analysis.[67]

Cost reduction in the technology banking industry

  • 10% is the average share of bank revenue absorbed by technology costs, according to BCG’s banking technology benchmarking database.[68]
  • 52% was the global banking cost-to-income ratio in 2022, down seven percentage points from 59% in 2012, according to McKinsey.[21]
  • 1.5% was the global banking cost-per-asset ratio in 2022, down from 1.6% in 2012, according to McKinsey’s banking review.[21]
  • 56% of banking decision-makers expected artificial intelligence to cut costs by 10% by 2030, according to KPMG’s global banking research.[69]
  • More than 50% of bank IT spending can be redirected to high-impact change initiatives after tactical cost optimization and operating-model streamlining, BCG reported.[68]

Profitability in the technology banking industry

  • 11.7% was the average return on equity for global investment-banking firms in 2024, the lowest among the corporate and investment-banking archetypes analyzed.[21]
  • 14.1% was the average return on equity for corporate and investment-banking firms in the Americas in 2024, the highest among the regional groups analyzed.[21]
  • 13.1% was the average return on equity for 39 corporate and investment-banking organizations in 2024, according to McKinsey’s sample.[21]
  • 54% was the weighted cost-to-income ratio for the 39 corporate and investment-banking organizations analyzed by McKinsey in 2024.[21]
  • $16 billion was the average corporate and investment-banking revenue per firm in McKinsey’s 39-firm 2024 sample.[21]

Financial planning in the technology banking industry

  • 18% of U.S. fintech users used budgeting tools to manage money in 2025, according to Plaid’s Fintech Effect study.[70]
  • 35.0% of surveyed community bankers rated financial-planning tools slightly important to their institution in 2025.[71]
  • 15.4% of surveyed community bankers rated financial-planning tools unimportant to their institution in 2025.[71]
  • 34.2% of surveyed community bankers rated financial-planning tools moderately important to their institution in 2025.[71]
  • 43% of surveyed U.S. community banks offered personal financial-management tools in 2025, according to the Community Banking Research Conference survey.[71]

12 Statistics

Product & Service

Platform-based delivery and customer expectations are quantified, including 38% of financial institutions using platforms that enable rapid deployment across 11 markets in 2024.

Product development in the technology banking industry

  • 28% of retail banks identified open banking or open finance as a key product-level priority for 2024 globally.[72]
  • 38% of financial institutions used platforms that enable rapid deployment of innovative fintech solutions in 2024 across 11 markets.[7]
  • 61% of financial institutions had recently adopted AI or improved AI capabilities in 2024 across 11 markets.[7]
  • 35% of financial institutions had adopted or improved generative-AI capabilities during the 12 months before the 2024 survey across 11 markets.[7]
  • 41% of financial institutions used customer feedback and data to drive innovation and adapt to market needs in 2024 across 11 markets.[7]

Product lifecycle in the technology banking industry

  • Nearly 50% of checking accounts opened in the United States during the first half of 2023 were opened with digital banks and fintechs.[73]
  • 62% of retail-bank executives said competitive threats from fintechs and other challengers were increasing in 2024 globally.[72]
  • 42% of banks rated fintech readiness and adoption as a mature digital-transformation area in 2024, globally.[65]
  • 44% of banks rated digital operations support as a mature transformation area in 2024, globally.[65]
  • 3.8 billion customers were served by the world’s 20 largest fintech companies as of April 2024.[73]

After-sales in the technology banking industry

  • 47% of banking customers said they often had to repeat or re-explain information to different representatives in 2024.[74]
  • 97% of money-services complaints sent to companies for review in 2024 received a company response.[75]
  • 10 of the 10 largest U.S. commercial banks had deployed chatbots as part of customer service by 2022.[76]
  • 18.6% of fintech customer inquiries concerned money-transfer issues during the 2024 benchmark period.[77]
  • 94% of money-services complaints in 2024 reported that consumers had tried to resolve the issue with the company before contacting the CFPB.[75]

Value proposition in the technology banking industry

  • 63% of consumers said they would highly value open-banking and embedded-finance solutions connecting and personalizing third-party experiences.[4]
  • 55% of U.S. consumers reported using a dashboard to manage their finances in 2024.[4]
  • 39% of financial institutions said customers primarily expected easy access to finance or treasury services in 2024 across 11 markets.[7]
  • $82 billion was paid annually by U.S. consumers in payments and banking fees in the 2024 EY-Parthenon survey.[4]
  • 56% of U.S. consumers who left a provider because of fees attributed the decision to an account-penalty fee in 2024.[4]

13 Statistics

Sustainability & Ethics

Operational metrics link sustainability to IT practice, with 66% of surveyed banks optimizing data centers for energy efficiency and CO₂ emissions in 2024.

Sustainability in the technology banking industry

  • 33% of surveyed banks had set quantified long-term targets for IT sustainability in 2024, globally.[10]
  • 40% of surveyed banks had communicated a transition plan to improve IT sustainability practices in 2024, globally.[10]
  • 91% of surveyed banking institutions reported that cloud adoption was partially or fully completed in 2023, globally.[10]
  • Santander reported 56,379,137 kWh of renewable electricity consumption in 2024, United States operations.[78]
  • Banca d’Italia’s data-processing-centre electricity consumption increased 4% in 2024, Italy.[79]

ESG in the technology banking industry

  • 65% of surveyed banks had evaluated investment-portfolio exposure to ESG risk in 2022, globally.[80]
  • 35% of surveyed banks had diversity, equity and inclusion commitments in 2022, globally.[80]
  • 21% of surveyed banks were expanding ESG initiatives and commitments in 2024, globally.[15]
  • 31% of surveyed banks had ESG sponsorship and board-level oversight in 2022, globally.[80]
  • 53% of banks with more than $1 trillion in global assets had ESG sponsorship and board-level oversight in 2022, globally.[80]

Ethics in the technology banking industry

  • Bank ABC reported board oversight of sustainability in 2024, Bahrain and international operations.[81]
  • 122 employees representing 23 nationalities worked at Enfuce in 2024, Europe.[82]
  • 175,000 State Bank of India employees were trained in information security and cybersecurity through e-lessons in FY2024–25, India.[83]
  • 99% of Bank ABC employees completed data-security training in 2024, Bahrain and international operations.[81]
  • 4 hours of Code of Conduct and whistleblowing training per FTE were provided by Bank ABC in 2024, Bahrain and international operations.[81]

CSR in the technology banking industry

  • 3.91 lakh digital loans were disbursed by State Bank of India in FY2024–25, India.[83]
  • 7.13 crore PMJJBY beneficiaries were recorded by State Bank of India in FY2024–25, India.[83]
  • 18.07 crore basic savings bank accounts were held through State Bank of India in FY2024–25, India.[83]
  • 14.65 crore PMSBY beneficiaries were recorded by State Bank of India in FY2024–25, India.[83]
  • 15.11 crore PMJDY beneficiaries were recorded by State Bank of India in FY2024–25, India.[83]

Circular economy in the technology banking industry

  • 33% of surveyed banks had set quantified long-term targets for reducing IT-material impacts in 2024, globally.[10]
  • 33% of surveyed banks had implemented initial circular practices for their own IT equipment by 2024, globally.[10]
  • 66% of surveyed banks were optimizing data centers for energy efficiency and CO₂ emissions in 2024, globally.[10]
  • 40% of surveyed banks had communicated transition plans for improving IT-material sustainability in 2024, globally.[10]

Carbon footprint in the technology banking industry

  • 43,346 tCO₂e were Bank ABC’s total location-based Scope 1, 2 and 3 emissions in 2024, Bahrain and international operations.[81]
  • 52,177,526 kWh of renewable electricity was consumed by Santander US in 2023, United States.[78]
  • 100% of Enfuce’s reported emissions were offset through Lune Climate in 2024, Europe.[82]
  • 9,353 tCO₂e were Santander US Scope 3 emissions from employee travel in 2024, United States.[78]
  • 8,541 tCO₂e were Bank ABC’s market-based Scope 2 emissions in 2024, Bahrain and international operations.[81]

15 Statistics

Globalization & Expansion

Cross-border scale is reflected by Wise reach and speed, including transfers arriving within 20 seconds for 65% in 2024.

Globalization in the technology banking industry

  • 4% of global fintech investment, equal to $3.7 billion, went to Southeast Asia in 2024.[91]
  • $105.9 billion was invested globally in fintech during 2024.[91]
  • Wise Platform supported payments in more than 190 countries and over 40 currencies in 2024.[92]
  • 37% of strategic fintech M&A deals were cross-border in 2024.[93]
  • Revolut customers conducted nearly $1.3 trillion of transactions in 2024.[94]

Cultural adaptation in the technology banking industry

  • The United States was Wise customers’ most popular overseas destination in 2024.[92]
  • Wise operated across five geographical segments—Europe, the United Kingdom, North America, Asia Pacific and the rest of the world—in FY2024.[92]
  • 65% of Wise transfers arrived within 20 seconds in 2024.[92]
  • Wise customers sent money, spent abroad or received payments across 160 countries in 2024.[92]
  • 17% of Wise’s active personal customers were card-only users in Q4 FY2024.[92]

Supplier management in the technology banking industry

  • 20% of banks planned to build capabilities themselves rather than partner with third parties in the cited digital-banking survey.[95]
  • 47% of banks relied on technology-integration consulting providers in the cited digital-banking survey.[95]
  • 50% of banks relied on customer-experience consulting providers in the cited digital-banking survey.[95]
  • 48% of banks relied on software providers in the cited digital-banking survey.[95]
  • Nearly half of financial institutions experienced a third-party cyber event during 2024.[96]

Stakeholder management in the technology banking industry

  • 14% of banks were ready to begin their open-finance journey in the cited digital-banking survey.[95]
  • 25% of banks described themselves as prepared for open finance in the cited digital-banking survey.[95]
  • 38% of Revolut’s customers joined during 2024’s customer-growth period, taking the year-end total to 52.5 million.[94]
  • Revolut’s retail monthly active users increased 42% year over year in 2024.[94]
  • Almost two-thirds of community-bank survey respondents relied on core service providers for digital-banking products and services in 2024.[97]

Distribution channels in the technology banking industry

  • £256.8 million of Wise’s FY2024 revenue came from cards and other services.[92]
  • 60% of Wise Business customers had adopted the Wise Account by the end of FY2024.[92]
  • Visitors from the United States contributed 22% of spending by international shoppers during France’s 2024 Summer of Sports.[98]
  • Wise Business volumes increased 12% to £31.3 billion in FY2024.[92]
  • £87.2 billion of Wise cross-border volume came from personal customers in FY2024.[92]

Key questions about the technology banking industry

What is the current size of banking technology spending in 2025?
Banking and investment-services IT spending is forecast at $760 billion in 2025.
How fast will banking IT spending grow through 2029?
Gartner forecasts a banking and investment-services IT spending CAGR of 8.7% through 2029, when spending is expected to exceed $1.1 trillion.
Which companies lead the technology banking industry?
Temenos leads Gitnux's 2026 technology banking ranking with an Overall score of 9.1, with more than 950 core banking clients in over 150 countries. Q2 is the highest-ranked digital banking platform provider at 8.9, with 25% of the US top 100 banks relying on its platform.
What technology shifts are most visible in 2024–2025 adoption stats?
AI use is widespread: 75% of UK financial-services firms used AI in 2024 (up from 58% in 2022), while 16% of US banks deployed generative AI tools by 2025.
How concentrated is the core-banking technology market in the U.S.?
In the U.S. core-banking market, Fiserv serves 42% of banks and 31% of credit unions in the cited surveys.
What regulatory and risk pressures shape technology buying in 2026?
The EU Digital Operational Resilience Act applies from January 17, 2025, and the U.S. revised interagency model-risk guidance issued in April 2026 addresses validation of vendor and other third-party products.
Reference

Cite This Report

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APA
Samuel Norberg. (2026, November 10). Technology Banking Industry Statistics. Gitnux. https://gitnux.org/technology-banking-industry-statistics
MLA
Samuel Norberg. "Technology Banking Industry Statistics." Gitnux, 10 Nov 2026, https://gitnux.org/technology-banking-industry-statistics.
Chicago
Samuel Norberg. 2026. "Technology Banking Industry Statistics." Gitnux. https://gitnux.org/technology-banking-industry-statistics.

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