Gitnux/Report 2026

Staffing Services Industry Statistics

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Staffing Services Industry Statistics
Samuel NorbergWritten by Samuel Norberg·Fact-checked by Maya Johansson
Published
How this report is researched
01Editorial Scope

Gitnux editors write the brief first: the topic, the inclusion rules, and the frame for what belongs.

02Source Research

Agents search the published record and log every extracted figure back to the passage it came from.

Read our full methodology →

Search agents attach provenance to every extracted figure.

Next review: within 39 days

01 Industry overview

The staffing services industry at a glance

Staffing services remain a large but cyclical global industry: private employment agencies placed 61 million people in jobs in 2024, while revenues declined 4.2% as North American and European markets weakened.

61 million[54]
Global placements, 2024
$179.8B[70]
U.S. market size, 2025
9.5 million[71]
U.S. staffing employees, 2025
22.6 million[54]
China placements, 2024
Market size
Private employment agencies placed 61 million people worldwide in 2024, including 58.4 million through temporary agency work and 2.5 million through direct recruitment. The U.S. staffing market was estimated at $179.8 billion in 2025.[54][70]
Forecast & CAGR
The U.S. staffing market is projected to increase from $179.8 billion in 2025 to $183.3 billion in 2026, equivalent to approximately 2.0% growth. Global industry revenues declined 4.2% in 2024, so the near-term outlook remains uneven by region and service line.[70][54]
Market share & regions
Asia-Pacific was the largest regional market by placements in 2024. China recorded 22.6 million placements, the United States 11.2 million, India 7.2 million, France and Japan 3.0 million each, and the United Kingdom 2.7 million.[54]
Segmentation
U.S. staffing employees in 2024 were distributed across industrial occupations at 36%, office-clerical and administrative roles at 24%, professional-managerial roles at 21%, engineering, information technology and scientific roles at 11%, and health care at 8%. Globally, temporary agency work accounted for 58.4 million of the 61 million placements recorded in 2024.[71][54]
Key players & concentration
The industry remains fragmented, with thousands of firms and no single company holding a dominant share in most markets. Major publicly traded competitors include ManpowerGroup, Adecco Group and Randstad; ManpowerGroup reported $18.0 billion in 2025 revenue and operates approximately 2,100 offices in more than 70 countries.[49]
Pricing
U.S. staffing bill-rate growth has typically ranged from 1.5% to 7.0% year over year over the six years through 2025. After a sharp increase in the first quarter of 2025, growth moderated to a more normalized pace in the second and third quarters.[70]
Trends, drivers & challenges
Demand is being supported by workforce flexibility, skills shortages and digital matching, while economic softness has reduced placements and revenues in mature markets. The WEC reported that China, India and Brazil together added 3.2 million placements in 2024 versus 2023, while the United States and United Kingdom together lost nearly 2 million.[54]
Consumer behavior & competition
In the United States, 64% of staffing employees in 2024 said they used staffing work to fill a gap between jobs or help land a job, while 20% cited schedule flexibility. Competition spans temporary and contract staffing, permanent recruitment, outsourcing, consulting, RPO and MSP services, with low local entry barriers intensifying rivalry.[71][49]
M&A
Recruitment-sector M&A remained active in the United Kingdom in 2025: trade buyers completed nine of 14 acquisitions in the engineering and industrials subsector, while overseas bidders accounted for 19% of deals, or 14 transactions. Notable transactions included Menzies Aviation’s $305 million acquisition of G2 Secure Staff and Morson Group’s acquisition of PTS Advance.[21]
Regulation
In the European Union, Directive 2008/104/EC establishes equal treatment for temporary agency workers regarding essential working and employment conditions, including pay and working time. It also prohibits charging temporary workers recruitment fees and requires access to workplace amenities and information about permanent vacancies.[72]
Latest news
The latest global WEC report, published March 16, 2026, found that agencies placed 61 million people in jobs in 2024, but industry revenues fell 4.2%. Its assessment identifies Asia-Pacific as the largest placement market and highlights AI adoption, data-governance costs and shortages in health care and specialist roles as key current developments.[54]

02 Ranking

Top 10 Companies in the Staffing Services Industry

The leading companies in the staffing services industry, ranked on market impact, performance, momentum, innovation and brand popularity.

Updated November 10, 2026 · Next review December 10, 2026

Verdict

Express Employment Professionals leads Gitnux's 2026 staffing services ranking with an Overall score of 9.1, with a global office network delivering staffing and recruiting. Aya Healthcare is the highest-ranked healthcare staffing provider at 9.0, backed by travel nurse, allied and other healthcare staffing services.

Ranked by Overall score · How we score ↓

Editor's top 3 picks

Where to start, by need.

  1. #1 Overall · Leader in temporary staffing and assignments

    Express Employment Professionals

    US

    Ranked #1 · 9.1 · Temporary staffing and assignments

    Why we picked it: It operates through a global office network, matching staffing roles to employers across franchised markets.

    See in ranking ↓Visit expresspros.com ↗

  2. Leader in healthcare travel staffing

    Aya Healthcare

    US

    Ranked #2 · 9.0 · Healthcare travel staffing

    Why we picked it: It targets healthcare staffing demand, supplying travel nurse and allied talent for temporary assignments.

    See in ranking ↓Visit ayahealthcare.com ↗

  3. Leader in recruitment and international staffing

    RGF Staffing

    NL

    Ranked #5 · 8.7 · Recruitment and international staffing

    Why we picked it: It operates internationally across countries, supporting cross-border recruitment and temporary staffing.

    See in ranking ↓Visit rgfstaffing.com ↗

Pick 1 is the #1 company overall. Picks 2 and 3 are the highest-ranked companies in the top 5 that add a new segment.

Full ranking

Sort by
Top 10 companies in the staffing services industry, 2026 – Gitnux ranking
#CompanyOverall ↓Company snapshot
1

Express Employment Professionals

Temporary staffing and assignments · US

9.1
2

Aya Healthcare

Healthcare travel staffing · US

9.0
3

Randstad

Temporary staffing and assignments · NL

8.9
4

Adecco Group

Temporary staffing and assignments · CH

8.9
5

RGF Staffing

Recruitment and international staffing · NL

8.7
6

Robert Half

Temporary staffing and assignments · US

8.7
7

ManpowerGroup

Temporary staffing and assignments · US

8.3
8

Kforce

Temporary staffing and assignments · US

8.0
9

Hays

Recruitment and international staffing · GB

8.0
10

AMN Healthcare

Healthcare travel staffing · US

8.0

How we score

  • Impact (30%): scale and weight in the market (revenue, market share, employees, market position).
  • Performance (20%): recent revenue growth and operating margin; an analyst assessment where a company does not publish them.
  • Momentum (20%): growth trajectory and future potential.
  • Innovation (15%): R&D intensity and how technologically advanced the company is.

Popularity (brand search demand, 15%) counts toward Overall but is not published as a column. Overall leaves out what is not known.

Scale Scores are shown on a 7–10 scale with one decimal; bars start at 7.0.

Cadence Recalculated when new figures are published; next review December 10, 2026.

Independence. Rankings are editorially independent. Scores, ranks, picks and the verdict follow the method above; no company can pay to change them.

Cite this ranking

APA

Samuel Norberg. (2026, November 10). Top 10 companies in the staffing services industry. In Staffing Services Industry Statistics. Gitnux. https://gitnux.org/staffing-services-industry-statistics/#top-companies

report visual · Projection

U.S. staffing companies’ revenue from temporary staffing services

U.S. staffing companies’ revenue from temporary staffing services grew from $159.7B in 2018 to $186.3B in 2023.

$159.7B
Start
+3.13%
CAGR · 5y
$186.3B
Projected
20182023
source-verifiedamericanstaffing.net2023

04 Statistics

Technology & Innovation

AI adoption is already operational in staffing workflows, with 44% of agencies using AI implementing generative AI in 2025.

AI in the staffing services industry

  • 44% of staffing agencies using AI had implemented generative AI in 2025.[1]
  • 69% of candidates reported encountering AI deployed by their staffing firm for prescreening or interviewing in Bullhorn’s 2026 global talent survey.[2]
  • 23% of staffing agencies using AI had implemented sales or recruiting-intelligence AI in 2025.[1]
  • 28% of staffing-industry survey respondents used AI to match candidates with relevant roles in 2025.[3]
  • 43% of staffing agencies using AI had implemented job-matching AI in 2025.[1]
  • 57% of staffing-industry survey respondents used AI to generate recruiting content such as job descriptions, messages and screening questions in 2025.[3]

Automation in the staffing services industry

  • 34% of staffing agencies using AI in three or four processes reported revenue contraction in 2025.[1]
  • 31% of staffing agencies using AI in five or more processes reported revenue contraction in 2025.[1]
  • 47% of staffing agencies planned to automate job-description creation and posting in 2024.[4]
  • 73% of staffing-industry survey respondents agreed that recruiting automation would transform the staffing industry in 2024.[1]
  • 41% of staffing agencies using AI in one or two processes reported revenue contraction in 2025.[1]
  • 15% of staffing recruiters listed texting software among their desired software investments in 2024.[4]

Digital Transformation in the professional and business services sector (sector benchmark)

  • 35.51% of EU professional, scientific and technical enterprises using AI applied it to business-administration or management processes in 2025.[5]
  • 55% of business-services CEOs identified keeping pace with technology and AI transformation as their greatest concern in PwC’s 2025 global CEO survey.[6]
  • 40.4% of EU enterprises in professional, scientific and technical activities used at least one AI technology in 2025.[5]
  • 51% of U.S. technology executives reported no increase in performance or profitability from digital-transformation investments during the previous two years.[7]

Technology Adoption in the professional and business services sector (sector benchmark)

  • 18.55% of EU professional, scientific and technical enterprises using AI applied it to ICT security in 2025.[5]
  • 30.87% of EU professional, scientific and technical enterprises using AI applied it to accounting, controlling or finance management in 2025.[5]
  • 22.32% of EU professional, scientific and technical enterprises using AI applied it to research and development or innovation activities in 2025.[5]
  • 27.33% of EU professional, scientific and technical enterprises using AI applied it to production processes in 2025.[5]

Cloud Computing in the professional and business services sector (sector benchmark)

  • 91.2% of Finnish professional, scientific and technical enterprises used cloud computing services in 2023.[8]
  • 90.7% of Australian professional, scientific and technical enterprises used cloud computing services in 2022.[8]
  • 77.7% of Dutch professional, scientific and technical enterprises used cloud computing services in 2023.[8]
  • 80.4% of Danish professional, scientific and technical enterprises used cloud computing services in 2023.[8]

Big Data in the professional and business services sector (sector benchmark)

  • 57.5% of Dutch professional, scientific and technical enterprises conducted big-data analysis in 2023.[8]
  • 47.5% of German professional, scientific and technical enterprises conducted big-data analysis in 2023.[8]
  • 46.8% of Swedish professional, scientific and technical enterprises conducted big-data analysis in 2023.[8]
  • 45.4% of Finnish professional, scientific and technical enterprises conducted big-data analysis in 2023.[8]

IoT in the professional and business services sector (sector benchmark)

  • 36.3% of Irish professional, scientific and technical enterprises used Internet-of-Things technologies in 2021.[8]
  • 42.6% of Austrian professional, scientific and technical enterprises used Internet-of-Things technologies in 2021.[8]

05 Statistics

Data & Analytics

Data use spreads from candidate insights to analytics coverage, with 86% of organizations with at least 250 employees using recruiting analytics in 2025.

Business intelligence in the staffing services industry

  • 57% of staffing-firm respondents used AI to generate recruiting content in 2025, globally.[3]
  • 28% of staffing-firm respondents used AI to match candidates with relevant roles in 2025, globally.[3]
  • 22% of staffing firms identified technology, automation and AI implementation as a key growth opportunity in 2025, globally.[1]
  • 43% of staffing firms used Bullhorn as their applicant-tracking system in 2021, in the United States and United Kingdom.[9]
  • 61% of staffing agencies reported using AI in 2025, up from 48% in 2024, globally.[1]
  • 38% of staffing-firm respondents used AI for candidate communications in 2025, globally.[3]

Data analytics in the staffing services industry

  • 86% of organizations with at least 250 employees used recruiting analytics in 2025, compared with 74% of smaller organizations, in the United States.[10]
  • 23% of respondents did not yet use data or labor-market analytics tools but planned to in 2023, globally.[11]
  • 31% of respondents used data or labor-market analytics tools for headcount allocation, location analysis or hiring forecasts in 2023, globally.[11]
  • 46% of respondents did not use data or labor-market analytics tools and had no plans to do so in 2023, globally.[11]
  • 56% of recruiting teams most often reported candidate-experience data in 2025, in the United States.[10]
  • 55% of recruiting teams most often reported hiring-cost data in 2025, in the United States.[10]

Data Quality in the professional and business services sector (sector benchmark)

  • 95% of enterprise companies with at least $1 billion in revenue had experienced a data-quality issue directly affecting business outcomes in 2024.[12]
  • 50% of organizations identified data-quality issues as the biggest challenge affecting their data-integration projects in 2024.[13]
  • 67% of supply management organizations said their data quality was better or significantly better than two years earlier in 2024.[14]
  • 49% of supply management organizations reported that their data quality was good or excellent in 2024, based on a survey of more than 121 respondents.[14]
  • 87% of enterprise data leaders said traditional rules-based approaches to data quality did not scale to current needs in 2024.[12]
  • 23% of supply management firms spent at least 21% of their time cleaning data in 2024.[14]

Data Governance in the professional and business services sector (sector benchmark)

  • 33% of North American organizations had a formal data-governance organization in place in 2024.[15]
  • 18.3% of organizations used a data-governance or catalog solution as part of their governance program in 2024.[15]
  • 71% of global organizations reported having a data-governance program in 2024, up from 60% in 2023.[13]
  • 61% of organizations had a dedicated data-governance function in 2024, according to a survey of more than 121 supply management professionals.[14]
  • 81% of supply management organizations found their data-governance program useful in 2024.[14]
  • 32% of organizations in the 2024 governance study had a formal governance organization in place, while 68% had none.[15]

KPIs in the staffing services industry

  • 37% was the IT staffing redeployment rate in 2023, globally.[1]
  • 14% of staffing-firm respondents placed new candidates within 1–5 days in 2021, in the United States and United Kingdom.[9]
  • $706 was the average cost per industrial and logistics staffing hire in 2023, globally.[1]
  • 34.1% of staffing-firm respondents said redeployment was a performance metric they needed to improve in 2021, in the United States and United Kingdom.[9]
  • 31.8% of staffing-firm respondents said offer-to-start drop-off rate was a performance metric they needed to improve in 2021, in the United States and United Kingdom.[9]
  • 22.5 days was the average IT staffing time-to-fill in 2023, globally.[1]

06 Statistics

Strategy & Growth

Industry economics rely on a mix of temporary staffing scale and retained-search spend, with $24 billion in global retained-search revenue in 2024.

Growth in the staffing services industry

  • $100 billion was the estimated gross profit generated globally by staffing companies in 2024.[16]
  • 41% was the share of global staffing-market revenue represented by the 100 largest staffing firms in 2024.[17]
  • $536 billion was the estimated global temporary staffing market revenue in 2024.[16]
  • $111 billion was the estimated global temporary staffing market including staffing platforms, VMS/FMS, MSP and RPO services in 2024.[16]
  • 5% was the projected global staffing-market revenue growth for 2025.[18]
  • 2% was the projected contraction in global staffing-market revenue for 2024.[18]

Differentiation in the staffing services industry

  • $24 billion was the estimated global retained-search market revenue in 2024.[16]
  • 64% of U.S. staffing employees used staffing work to bridge jobs or help land a job in 2024.[19]
  • $33 billion was the estimated global job-advertising and talent-sourcing market revenue in 2024.[16]
  • 33% was the estimated share of global staffing revenue represented by job advertising and talent sourcing in 2024.[16]
  • $72 billion was the estimated global direct-hire market revenue in 2024.[16]
  • 15.5% was Placement & Search’s share of global staffing revenue used in Recruit Holdings’ 2024 market calculations.[16]

Mergers and acquisitions in the staffing services industry

  • 139 staffing transactions were announced globally in 2022.[20]
  • 26% of U.K. recruitment-sector deals in 2024 involved an overseas bidder.[21]
  • 32 North American staffing transactions were announced in the first quarter of 2025.[22]
  • 19% of U.K. recruitment-sector deals in 2025 involved an overseas bidder.[21]
  • 20% was the decline in staffing transactions from 2023 to 2024.[20]
  • 111 staffing transactions were announced in 2025, compared with 102 in 2024, according to Momentum Advisory Partners.[23]

Strategic partnerships in the staffing services industry

  • 21% longer candidate retention was reported for referred candidates in the 2024 Staffing Referrals partnership announcement.[24]
  • 1 strategic integration was announced between OpusMatch and Staffing Referrals in November 2024 for healthcare-staffing referrals and mobile matching.[24]
  • 1 strategic partnership was announced between Turner Staffing Group and Aqualine Utility in February 2024 for heavy-civil recruitment.[25]
  • 1 strategic partnership was announced between Procom Services and BBGC in June 2024 for staffing support in Chicago and Houston.[26]
  • 12x higher placement rates were reported when automated referrals were combined with mobile capabilities in a 2024 healthcare-staffing integration.[24]
  • 700,000 job requisitions were processed by Workday Recruiting Agent in 2024 before its expanded partnership with Randstad.[27]

07 Statistics

People & Workforce

Workforce outcomes remain a core metric set, including a 10.1-week average tenure for temporary and contract employees in U.S. assignments in 2023.

Hiring in the staffing services industry

  • 24% of U.S. staffing employees worked in office, clerical, and administrative occupations in 2024.[19]
  • 21% of U.S. staffing employees worked in professional and managerial occupations in 2024.[19]
  • 8.0 was the recruiting-challenge score for finding qualified candidates among contracting agencies in the 2024 State of Staffing report.[4]
  • 36% of U.S. staffing employees worked in industrial occupations in 2024.[19]
  • 11 million people received job and career opportunities through U.S. staffing companies in 2024.[19]

Employee retention in the staffing services industry

  • 26.5% was the median annual turnover rate for internal employees at staffing firms between 2020 and 2021.[28]
  • 20.5% of staffing-firm directors and vice presidents left their firms between 2020 and 2021.[28]
  • 31.9% of staffing-firm recruiters left their firms between 2020 and 2021.[28]
  • 10.1 weeks was the average tenure of temporary and contract employees in U.S. staffing assignments in 2023.[29]
  • 22.0% of staffing-firm executives left their firms between 2020 and 2021.[28]

Remote Work in the professional and business services sector (sector benchmark)

  • 62.8% of U.S. professional and business-services employees who could work at home did so during 2024–2025, while 66.0% could work at home.[30]
  • 37.21% was the average share of paid workdays performed from home by U.S. professional and business-services employees in January 2025.[31]
  • 54% of U.S. professional-services firms reported having at least one paid work-from-home employee in November 2024–January 2025.[32]
  • About 45% of U.S. professional and business-services workers worked remotely during October 2023–September 2024, including hybrid and fully remote work.[33]

Hybrid Work in the professional and business services sector (sector benchmark)

  • 54% of U.S. employees with remote-capable jobs worked in a hybrid arrangement in November 2025.[34]
  • Across U.S. professional and business services, 38% of full-time employees worked hybrid schedules during January–April 2025.[35]
  • 27% of U.S. full-time employees worked in a hybrid arrangement in 2025, compared with 12% fully remote and 61% fully on-site.[36]
  • Across U.S. professional and business services, 22% of full-time employees worked fully from home during January–April 2025.[35]
  • 61% of U.S. employees with remote-capable jobs preferred hybrid work in November 2025, compared with 33% preferring fully remote work.[34]

Employee Engagement in the professional and business services sector (sector benchmark)

  • 34% of U.S. employees were engaged at work in 2022, while 16% were actively disengaged.[34]
  • 32% of U.S. employees were engaged at work in 2024, while 17% were actively disengaged.[34]
  • 33% of U.S. employees were engaged at work in 2023, while 16% were actively disengaged.[34]
  • 32% of U.S. employees were engaged at work in 2025, while 17% were actively disengaged.[34]

DEI in the staffing services industry

  • 4.0 out of 10 was the average difficulty score for meeting DEI goals among contracting agencies in the 2024 State of Staffing report.[4]
  • 3.8 out of 10 was the DEI-goal difficulty score among fast-growth staffing agencies in the 2023 State of Staffing report.[1]
  • 3.0 out of 10 was the average difficulty score for meeting DEI goals among fast-growth staffing agencies in the 2024 State of Staffing report.[4]
  • 4.5 out of 10 was the DEI-goal difficulty score among slow-growth staffing agencies in the 2023 State of Staffing report.[1]

Change Management in the professional and business services sector (sector benchmark)

  • 22% of transformation teams identified communication plans as their primary change-management approach in 2024.[37]
  • Approximately one-third of global business-services organizations had no change-management capability in 2022.[38]
  • 16% of global business-services organizations managed change systemically across their initiatives in 2022.[38]

08 Statistics

Customer & Sales

Candidate experience and service resolution are measured through NPS and issue-closure rates, including 81% of placed candidates reporting expectations on communication in 2024.

Customer experience in the staffing services industry

  • 69% of staffing professionals identified frequent communication as a critical candidate-experience factor for 2025.[3]
  • 50% was the 2025 staffing-client Net Promoter Score benchmark in the United States.[28]
  • 81% of staffing clients said service issues were resolved in a timely manner in 2024.[28]
  • 88% of placed staffing candidates said firms set expectations about communication during the process in 2024.[28]
  • 57% of staffing clients said firms consistently delivered high-quality, error-free work in 2024.[28]

Customer retention in the staffing services industry

  • 174 median lifetime days were worked by referred travel nurses versus 116 days for major-job-board candidates in 2024–2025.[1]
  • 78% longer median lifetime tenure was recorded for referred light-industrial staffing candidates versus major-job-board candidates in 2024–2025.[1]
  • 74% of staffing candidates said someone contacted them before their assignment ended about the upcoming transition in 2024.[28]
  • 27% of staffing agencies identified retaining existing clients as a top challenge entering 2025.[3]
  • 2.40 assignments were averaged by referred travel nurses versus 1.45 by job-board candidates in 2024–2025.[1]

Customer acquisition in the staffing services industry

  • 65% of staffing firms identified attracting new clients or increasing revenue as a top challenge entering 2025.[3]
  • 29% of staffing professionals identified potential-client budget constraints as their biggest sales challenge in 2025.[3]
  • 5% of staffing firms identified difficulty differentiating from competitors as their biggest sales challenge in 2024.[3]
  • 21% of staffing professionals identified generating sales leads as their biggest sales challenge in 2025.[3]
  • 12% of staffing firms identified competition as their biggest sales challenge in 2024.[3]

Customer loyalty in the staffing services industry

  • 12% of staffing clients were detractors in 2021, rating their likelihood to recommend a staffing firm from 0 to 6 out of 10.[28]
  • 52% of prospective staffing clients ranked client satisfaction as the most important quality metric when selecting a staffing firm.[28]
  • 31% was the staffing-client satisfaction NPS benchmark in 2022.[39]
  • 41% of staffing clients were promoters in 2021, rating their likelihood to recommend a staffing firm 9 or 10 out of 10.[28]
  • -39% was the NPS among staffing clients who were dissatisfied or whose service issue was unresolved in 2023.[28]

Lead generation in the staffing services industry

  • 14% of staffing firms identified LinkedIn as their best source of new sales leads in 2025.[3]
  • 18% of staffing firms identified digital advertising as their best source of new business in 2024.[3]
  • 22% of staffing firms identified client referrals as their best source of new sales leads in 2025.[3]
  • 12% of staffing firms identified digital advertising as their best source of new sales leads in 2025.[3]
  • 27% of staffing firms identified client referrals as their best source of new business in 2024.[3]

09 Statistics

Marketing & Brand

Recruiting marketing channels increasingly include automation themes, with 82% of staffing agencies planning to move toward AI-driven sourcing in 2026.

Marketing in the staffing services industry

  • $235,747 was the 2023 actual job-board spend for U.S. finance and accounting staffing agencies.[4]
  • $216,852 was the 2023 actual job-board spend for U.S. information-technology staffing agencies.[4]
  • $167,829 was the 2023 actual job-board spend for U.S. legal staffing agencies.[4]
  • $170,164 was the 2024 expected job-board spend for U.S. industrial and logistics staffing agencies.[4]
  • $216,677 was the 2024 expected job-board spend for U.S. information-technology staffing agencies.[4]

Digital marketing in the staffing services industry

  • 37% of employers used Instagram for recruiting in the 2025 iHire employer survey.[40]
  • 46% of recruitment-agency marketers were the only marketer in their business in 2026.[41]
  • 38% of recruitment-agency marketers identified marketing automation and CRM as a skills gap in 2026.[41]
  • 82% of staffing agencies planned to move toward AI-driven sourcing in 2026.[42]
  • 6.5% of employers used TikTok for recruiting in the 2025 iHire employer survey.[40]

Branding in the staffing services industry

  • 44% of contingent workers chose their staffing firm because of positive ratings and reviews in the prior Bullhorn survey.[2]
  • 57% of contingent workers received recruiter communication at least weekly in 2024.[2]
  • 49% of commercial and professional candidates used staffing firms as their go-to resource in 2024.[2]
  • 89% of candidates who heard from recruiters more than once a week said they would keep working with the staffing firm in 2024.[2]
  • 80% of contingent workers expected staffing firms to place them in less than 20 days in 2024.[2]

Social media in the staffing services industry

  • 79.2% of staffing and recruiting firms used social media for company branding in the Haley Marketing survey.[43]
  • 55% of staffing firms used social media primarily for recruiting in the North America Staffing Company Survey.[44]
  • 12% of U.S. creative and marketing staffing agencies reported social media as the source with their highest placement rate in the 2025 State of Staffing report.[1]
  • 84% of staffing firms used Facebook in the North America Staffing Company Survey.[44]
  • 79.2% of staffing and recruiting firms used social media for job postings in the Haley Marketing survey.[43]

Influencer Marketing in the professional and business services sector (sector benchmark)

  • 44% of B2B influencer-marketing practitioners say finding the right talent is their single biggest collaboration obstacle, based on Q1 2026 research.[45]
  • 86% of B2B influencer-marketing practitioners and creators prefer co-creating content with brands rather than amplifying finished brand content, based on Q1 2026 research.[45]
  • 78% of B2B influencer-marketing practitioners identify brand awareness and lead generation as their joint top challenges, based on Q1 2026 research.[45]
  • 74% of B2B influencers use artificial-intelligence tools to enhance content creation, based on Q1 2026 research.[45]

10 Statistics

Operations & Execution

Automation targets routine steps, and 70% of staffing agencies had at least one automated process in 2023.

Process optimization in the staffing services industry

  • 70% of staffing agencies had at least one automated process in 2023, while 23% had automated six or more processes, according to a staffing-agency survey.[1]
  • 39% more submissions per employee were generated by staffing firms that automated processes in Bullhorn’s 2023 industry dataset.[2]
  • 13% of fast-growth staffing agencies were more likely than slow-growth agencies to use chatbots in 2023.[1]
  • 2.4 times as likely were high-performing staffing firms to automate gathering client requirements compared with other firms in 2023.[2]
  • 41.10% of agency recruiters worked in full-desk roles covering the recruitment cycle from client development through placement in 2026.[46]

Operational efficiency in the staffing services industry

  • 86% greater likelihood was associated with automated candidate screening for staffing firms achieving placement times below 20 days in 2025.[2]
  • 69% of staffing firms ranked time-to-hire among their most important recruiting metrics for 2025.[3]
  • 50% more likely were staffing firms that automated candidate searching to have average placement times below 20 days in 2025.[2]
  • 38% of staffing recruiters used AI to automate candidate communication in 2025.[3]
  • 15% of staffing firms had purchased or developed AI solutions in 2025, while 52% were experimenting with generative AI.[2]

Quality management in the staffing services industry

  • 20% of staffing firms reported that candidate drop-off rates had improved during the year before the 2025 survey.[3]
  • 25% of staffing professionals considered flexible interview scheduling and an efficient interview process important to a positive candidate experience in 2025.[3]
  • 63% of staffing firms ranked job fill rate among their three most important recruiting metrics for 2025.[3]
  • 77% of staffing buyers reported automating compliance and record-keeping in their internal recruitment processes in 2024.[47]
  • 49% of staffing firms ranked retention from assignment start to completion among their three most important recruiting metrics for 2025.[3]

Supply chain in the staffing services industry

  • 6% of staffing firms provided recruitment process outsourcing services in 2025.[3]
  • 88% of staffing firms provided temporary staffing services in 2025, making it the most widely reported service type in the survey.[3]
  • 16% of staffing firms identified LinkedIn as their most effective candidate source in 2025.[3]
  • 86% of staffing firms provided direct-hire services in 2025.[3]
  • 45% of staffing firms served office, clerical or administrative clients in 2025.[3]

Outsourcing / Offshoring in the professional and business services sector (sector benchmark)

  • 47.5% of EU enterprises sourcing abroad sourced administrative and management functions internationally during 2021–2023.[5]
  • 29% of U.S. CPA firms responding to the 2025 National MAP Survey utilized offshoring, rising to 74% among firms with at least $10 million in net client fees.[48]
  • 60% of EU business-services enterprises sourcing abroad were in the business-services sector, compared with 40% in industry and construction, during 2021–2023.[5]
  • 65% of U.S. CPA firms participating in the 2025 National MAP Survey that offshored used India, followed by 33% using the Philippines.[48]
  • 28.8% of EU enterprises sourcing abroad sourced information and communication technology services internationally during 2021–2023.[5]

11 Statistics

Finance & Pricing

Margins and bill-rate mix remain central, with U.S. staffing agencies averaging 23.2% gross margin in 2025 according to StaffingHub’s 2026 report.

Pricing strategy in the staffing services industry

  • 24% was the 2023 average gross margin for finance-and-accounting staffing agencies in the StaffingHub survey.[4]
  • 58.9% was AMN Healthcare’s 2024 gross margin for technology-and-workforce solutions in the United States.[49]
  • Pricing remained stable for ManpowerGroup’s staffing and interim services in 2024, despite a 50-basis-point decline in gross profit margin.[49]
  • 27% was the 2023 average gross margin for information-technology staffing agencies in the StaffingHub survey.[4]
  • 39.2% was Robert Half’s gross margin for contract talent solutions in 2024, compared with 39.8% in 2023.[49]

Cost reduction in the staffing services industry

  • 0.6% of a typical temporary staffing bill rate represented technology costs in Staffing Industry Analysts’ estimate.[50]
  • 12.9% of a typical temporary staffing bill rate represented benefit, tax and insurance costs in Staffing Industry Analysts’ estimate.[50]
  • 2.7% of a typical temporary staffing bill rate represented facilities costs in Staffing Industry Analysts’ estimate.[50]
  • 3.2% of a typical temporary staffing bill rate represented other operating costs in Staffing Industry Analysts’ estimate.[50]
  • 16% of StaffingHub respondents allocated 31% to 50% of their total budget to software or technology in 2024.[1]

Profitability in the staffing services industry

  • 27.4% was Kforce’s consolidated gross profit margin in 2024.[49]
  • 22.0% was Kforce’s selling, general and administrative expense ratio in 2024.[49]
  • 30.8% was AMN Healthcare’s consolidated gross margin in 2024.[49]
  • 13.3% was the 2024 gross margin reported by the staffing segment of the company filing the 2024 Form 10-K.[49]
  • 23.2% was the average gross margin for U.S. staffing agencies in 2025 according to StaffingHub’s 2026 report.[1]

Financial planning in the staffing services industry

  • $320 million was AMN Healthcare’s net operating cash flow in 2024.[49]
  • 34% of StaffingHub respondents planned to allocate 1% to 10% of their total budget to software or technology in 2025.[1]
  • $81 million was AMN Healthcare’s capital-asset investment in 2024.[49]
  • $250 million of AMN Healthcare’s revolving-credit-facility debt was repaid in 2024.[49]
  • 16% of StaffingHub respondents planned to allocate 21% to 30% of their total budget to software or technology in 2025.[1]

12 Statistics

Product & Service

Platforms and automated checks are widely adopted; 79% of staffing firms used platforms to conduct traditional staffing business in 2024.

Product development in the staffing services industry

  • 16% of staffing agencies identified better client service as a key growth opportunity for 2025.[1]
  • 79% of staffing firms reported using platforms to conduct traditional staffing business in 2024.[51]
  • 6% of staffing agencies identified capturing greater market share as their biggest growth opportunity for 2025.[1]
  • 22% of staffing agencies identified automation, technology or AI as their biggest growth opportunity for 2025.[1]
  • 46% of staffing agencies planning AI adoption prioritized candidate qualification in 2025.[1]

Product lifecycle in the staffing services industry

  • 38% of staffing agencies using AI reported improved candidate matching in 2025.[1]
  • 70% of staffing agencies automated background checks in 2025, making them the industry’s most commonly automated process.[1]
  • 68% of staffing agencies automated candidate communication in 2025.[1]
  • 32% of staffing agencies using AI reported reduced time-to-fill in 2025.[1]
  • 61% of staffing agencies automated onboarding in 2025.[1]

After-sales in the staffing services industry

  • 17% of candidates who had bad staffing-firm experiences cited job mismatch as a reason in 2024.[47]
  • 36% of staffing buyers reported an unanswered call or email to a primary contact as a service failure in 2024.[47]
  • 53% was the staffing client NPS among clients whose candidates met expectations in 2024.[47]
  • 21% of candidates who had bad staffing-firm experiences cited lack of support and follow-up as a reason in 2024.[47]
  • 23% of staffing buyers reported issues with the staffing firm’s technology in 2024.[47]

Value proposition in the staffing services industry

  • 8% of U.S. staffing employees worked in health care occupations in 2024.[19]
  • 40% of U.S. staffing employees worked in higher-skilled occupations in 2024.[19]
  • 11 million employees received job and career opportunities through U.S. staffing companies in 2024.[19]

13 Statistics

Sustainability & Ethics

ESG reporting and misconduct disclosures vary by firm; Randstad reported 70 misconduct complaints partially or fully proven in 2024.

Sustainability in the staffing services industry

  • 1,730,000 people were placed by Randstad globally in 2024.[52]
  • 883,022 external individuals were upskilled or reskilled by The Adecco Group in 2024.[53]
  • 50% of Randstad management positions were held by women in 2024.[52]
  • 61 million people were placed into jobs by private employment agencies globally in 2024.[54]
  • 67% of Randstad’s corporate workforce were women in 2024.[52]

ESG in the staffing services industry

  • 8.3 was Korn Ferry’s Sustainalytics ESG Risk Rating in 2024.[55]
  • 50% of Randstad’s procurement spend was sustainable in 2024.[52]
  • 40% of Randstad senior leadership positions were held by women in 2024.[52]
  • 8.4 was Randstad’s average talent satisfaction score in 2024.[52]
  • Korn Ferry ranked in the top 2% of companies assessed by Sustainalytics in 2024.[55]

Ethics in the staffing services industry

  • 70 Randstad misconduct complaints were partially or fully proven in 2024.[52]
  • 100% of ManpowerGroup employees were trained on ethics policies in 2023.[56]
  • 8.4 was Randstad’s understanding-of-business-principles score in 2024.[52]
  • 77 new Adecco Group misconduct cases included discrimination or harassment allegations in 2024.[53]
  • 42% of Adecco Group misconduct cases reported in 2024 were unrelated to misconduct or inappropriate for investigation.[53]

CSR in the staffing services industry

  • 49.0 million U.S. dollars were invested in ManpowerGroup associate training in 2023.[56]
  • 2,660 interns were employed by Randstad in 2024.[52]
  • 52 was ManpowerGroup’s associate Net Promoter Score in 2023.[56]
  • 5,900 Randstad corporate employees participated in volunteering in 2024.[52]
  • 41 was ManpowerGroup’s client Net Promoter Score in 2023.[56]

Circular economy in the staffing services industry

  • 21% of Randstad’s vehicle fleet consisted of sustainable cars in 2024.[52]
  • 24% of The Adecco Group’s electricity consumption came from renewable sources in 2024.[53]
  • 3,647 tonnes of waste were generated by ManpowerGroup in 2023.[56]
  • 60% of ManpowerGroup waste was recycled in 2023, up from 47% in 2022.[56]
  • 0.29 million cubic metres of water were consumed by ManpowerGroup in 2023.[56]

Carbon footprint in the staffing services industry

  • 5,412 metric tonnes of Scope 1 and 2 emissions were reported by Korn Ferry in 2023.[57]
  • 98,719 tonnes of Scope 3 greenhouse-gas emissions were reported by ManpowerGroup in 2023.[56]
  • 0.9 thousand tonnes of Scope 2 CO2e emissions were reported by Randstad in 2024.[52]
  • 155.9 thousand tonnes of Scope 3 CO2e emissions were reported by Randstad in 2024.[52]
  • 46.9 thousand tonnes of Scope 1 CO2e emissions were reported by Randstad in 2024.[52]

15 Statistics

Globalization & Expansion

Cross-border operations show high placement coverage, with 61 million people placed in jobs worldwide by private employment agencies in 2024.

Globalization in the staffing services industry

  • 61 million people were placed in jobs by private employment agencies worldwide in 2024.[54]
  • France placed 3.0 million people through private employment agencies in 2024.[54]
  • Hays operated in 22 emerging countries within its global network in the year ended June 2024.[68]
  • Adecco employed more than 33,000 full-time-equivalent employees across its global operations in 2024.[53]
  • 58.4 million people were placed through temporary agency work worldwide in 2024.[54]

Cultural adaptation in the staffing services industry

  • Hays allocated 35% of group net fees to Rest of World markets in the year ended June 2024.[68]
  • Hays operated 75 United Kingdom and Ireland offices in the year ended June 2024.[68]
  • Hays employed 1,858 consultants in Germany in the year ended June 2024.[68]
  • Hays operated 98 Rest of World offices in the year ended June 2024.[68]
  • Hays employed 1,629 consultants in the United Kingdom and Ireland in the year ended June 2024.[68]

Supplier management in the staffing services industry

  • 28% of European staffing firms cited worker misclassification as a leading compliance concern in 2024.[54]
  • 40% of staffing firms relied on dedicated compliance teams in the 2024 European staffing-company survey.[54]
  • 50% of European staffing firms cited data privacy as a leading compliance concern in 2024.[54]
  • One-third of European staffing firms cited wage compliance as a leading compliance concern in 2024.[54]
  • 25% of procurement leaders took six to nine months from program launch to supplier selection in 2025.[69]

Stakeholder management in the staffing services industry

  • 22% of candidates stopped working with a staffing firm because presented jobs were not a good fit in 2024.[2]
  • 53% of candidates chose their current staffing firm because of a positive personal or reported experience in 2024.[2]
  • 27% of candidates said staffing-firm paperwork remained mostly manual in 2024.[2]
  • 58% of contingent workers intended to leave the contingent workforce for full-time employment within a year in 2024.[2]
  • 72% of candidates said recruiters found assignments matching their needs and skillsets in 2024.[2]

Distribution channels in the staffing services industry

  • Randstad operated 381 Iberian outlets, including 171 in-house locations, in 2024.[52]
  • Randstad operated 301 Italian outlets, including 26 in-house locations, in 2024.[52]
  • Randstad operated 175 Asia-Pacific outlets, including 48 in-house locations, in 2024.[52]
  • Randstad operated 724 North American outlets, including 333 in-house locations, in 2024.[52]
  • Randstad operated 305 outlets across its other Northern European markets in 2024.[52]

Key questions about the staffing services industry

What is the current scale of the staffing services market?
Private employment agencies placed 61 million people in jobs in 2024. The U.S. staffing market size was estimated at $179.8B in 2025.
How is growth trending for 2026?
The U.S. staffing market is projected to increase from $179.8B in 2025 to $183.3B in 2026, about 2.0% growth. Global industry revenues declined 4.2% in 2024, so results vary by region and service line.
Which companies lead the staffing services industry?
Express Employment Professionals leads Gitnux's 2026 staffing services ranking with an Overall score of 9.1, with a global office network delivering staffing and recruiting. Aya Healthcare is the highest-ranked healthcare staffing provider at 9.0, backed by travel nurse, allied and other healthcare staffing services.
Where is technology adoption changing staffing operations?
In 2025, 61% of staffing agencies reported using AI, up from 48% in 2024. AI also affects workflow areas such as candidate matching (28% in 2025) and recruiting-content generation (57% in 2025).
What does market structure look like among staffing firms?
The industry remains fragmented, with thousands of firms and no single company holding a dominant share in most markets. Major publicly traded competitors include ManpowerGroup, Adecco Group and Randstad.
How cyclical is the staffing market, and what is driving that?
Staffing services remain cyclical: 2024 placements were 61 million but revenues declined 4.2% as North American and European markets weakened. Demand is supported by workforce flexibility and skills shortages, while economic softness reduces placements and revenues in mature markets.
Reference

Cite This Report

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APA
Samuel Norberg. (2026, November 10). Staffing Services Industry Statistics. Gitnux. https://gitnux.org/staffing-services-industry-statistics
MLA
Samuel Norberg. "Staffing Services Industry Statistics." Gitnux, 10 Nov 2026, https://gitnux.org/staffing-services-industry-statistics.
Chicago
Samuel Norberg. 2026. "Staffing Services Industry Statistics." Gitnux. https://gitnux.org/staffing-services-industry-statistics.

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