Patients used digital tools to manage their health at a 67 percent rate. Organizations cut documentation time by a median 21 percent with AI tools. The statistics cover adoption patterns, market sizes, performance gains, and security costs in healthcare IT.
Key Takeaways
- 67% of patients said they used digital tools (e.g., mobile apps, patient portals, websites) to manage their health in 2023
- 34% of organizations reported using telehealth platforms as part of routine care in 2022 (HIMSS Analytics; EHR/IT survey context)
- $5.3 billion was the estimated U.S. market size for telehealth platforms in 2020 (global consultancy estimate; U.S. telehealth platform spend)
- $185.4 billion global healthcare IT market size in 2023 (market research estimate for healthcare IT)
- $125.5 billion global digital health market size in 2022 (market research estimate)
- A 2023 KLAS report found that organizations experienced a median reduction of 21% in documentation time using AI-enabled documentation tools
- In a JAMA Network Open study, care navigation reduced emergency department visits by 22% over follow-up among enrolled patients (reported intervention effect)
- A 2019 study in Health Affairs reported that patient portal adoption was associated with a 2.2% reduction in avoidable hospitalizations (effect size reported in the study)
- According to IBM’s 2023 report, the average time to contain a breach was 76 days
- In 2023 IC3’s report, healthcare-related losses totaled $272 million (healthcare category, reported by victims)
- The 2024 Microsoft Digital Defense Report estimated that attackers spend 5–15 minutes to establish initial access for some attack chains (time-to-initial-access benchmark)
Digital health adoption is accelerating, with AI and telehealth improving care while cybersecurity risks persist.
Related reading
01 · Category
Industry Trends1 stats
01
67% of patients said they used digital tools (e.g., mobile apps, patient portals, websites) to manage their health in 2023
Interpretation
Industry Trends Interpretation
In the Industry Trends category, 67% of patients reported using digital tools like mobile apps and patient portals in 2023, signaling a clear move toward digital health engagement.
02 · Category
User Adoption1 stats
01
34% of organizations reported using telehealth platforms as part of routine care in 2022 (HIMSS Analytics; EHR/IT survey context)
Interpretation
User Adoption Interpretation
In 2022, 34% of organizations reported using telehealth platforms as part of routine care, showing that user adoption is already substantial but still not yet universal.
03 · Category
Market Size10 stats
01
$5.3 billion was the estimated U.S. market size for telehealth platforms in 2020 (global consultancy estimate; U.S. telehealth platform spend)
02
$185.4 billion global healthcare IT market size in 2023 (market research estimate for healthcare IT)
03
$125.5 billion global digital health market size in 2022 (market research estimate)
04
$46.6 billion global telemedicine market size in 2022 (market research estimate)
05
$27.3 billion global health information exchange market size in 2022 (market research estimate)
06
$24.7 billion global remote patient monitoring market size in 2022 (market research estimate)
07
$14.6 billion global patient engagement market size in 2022 (market research estimate)
08
$62.2 billion global medical imaging market size in 2023 (market research estimate)
09
$20.8 billion global clinical decision support systems market size in 2022 (market research estimate)
10
$6.9 billion U.S. e-prescribing market size in 2021 (market research estimate)
Interpretation
Market Size Interpretation
The market size data shows digital health is scaling quickly, with the global digital health market reaching $125.5 billion in 2022 and the global telemedicine market at $46.6 billion the same year, indicating strong momentum for telehealth solutions across the broader health IT ecosystem.
More related reading
04 · Category
Performance Metrics8 stats
01
A 2023 KLAS report found that organizations experienced a median reduction of 21% in documentation time using AI-enabled documentation tools
02
In a JAMA Network Open study, care navigation reduced emergency department visits by 22% over follow-up among enrolled patients (reported intervention effect)
03
A 2019 study in Health Affairs reported that patient portal adoption was associated with a 2.2% reduction in avoidable hospitalizations (effect size reported in the study)
04
CDC data show that telehealth during 2020 expanded dramatically: weekly telehealth services reached 32 times the pre-pandemic level (aggregate national utilization ratio)
05
In a 2021 HIMSS report on interoperability, 67% of organizations reported that faster access to patient information improved clinical decision-making efficiency
06
A 2022 study in BMJ Health & Care Informatics found that clinician use of clinical decision support reduced prescribing errors by 13% (reported effect)
07
A 2020 NEJM Catalyst paper reported that virtual visits shortened time to care by 45% compared with in-person scheduling times (reported operational metric)
08
In a 2023 study in Medical Care, patients using patient portals had 1.3x higher odds of keeping follow-up appointments (reported odds ratio)
Interpretation
Performance Metrics Interpretation
Across Nmma Industry performance metrics, AI and digital care tools are consistently translating into measurable gains, from a 21% median reduction in documentation time and a 13% drop in prescribing errors to telehealth reaching 32 times the pre-pandemic weekly level and emergency department visits falling 22% after care navigation.
05 · Category
Cost Analysis4 stats
01
According to IBM’s 2023 report, the average time to contain a breach was 76 days
02
In 2023 IC3’s report, healthcare-related losses totaled $272 million (healthcare category, reported by victims)
03
The 2024 Microsoft Digital Defense Report estimated that attackers spend 5–15 minutes to establish initial access for some attack chains (time-to-initial-access benchmark)
04
The 2023 Verizon DBIR reported that malware was present in 35% of incidents (incident composition metric)
Interpretation
Cost Analysis Interpretation
Cost pressures in cybersecurity are rising because breaches take an average of 76 days to contain, healthcare losses hit $272 million in 2023, and malware appears in 35% of incidents, making the expense of delays and compromise more measurable under cost analysis.
report visual · Comparison
Telehealth & digital health adoption—patient and organizational views
Surveys and market estimates show widespread use of digital health tools for care management, with telehealth platforms becoming routine for a substantial share of organizations.
$5.3 billion was the estimated U.S. market size for telehealth platforms in 2020 (global consultancy estimate; U.S. tele$5.3 billion
CDC data show that telehealth during 2020 expanded dramatically: weekly telehealth services reached 32 times the pre-pan
2020
67% of patients said they used digital tools (e.g., mobile apps, patient portals, websites) to manage their health in 20
67%
34% of organizations reported using telehealth platforms as part of routine care in 2022 (HIMSS Analytics; EHR/IT survey
34%
source-verifiedwww2.deloitte.com · himss.org · fortunebusinessinsights.com · cdc.gov2023
Reference
Cite This Report
This report is designed to be cited. We maintain stable URLs and versioned verification dates. Copy the format appropriate for your publication below.
APA
Alexander Schmidt. (2026, February 13). Nmma Industry Statistics. Gitnux. https://gitnux.org/nmma-industry-statistics
MLA
Alexander Schmidt. "Nmma Industry Statistics." Gitnux, 13 Feb 2026, https://gitnux.org/nmma-industry-statistics.
Chicago
Alexander Schmidt. 2026. "Nmma Industry Statistics." Gitnux. https://gitnux.org/nmma-industry-statistics.
Sources & references
24 datasets cited across this report · attribution is report-level
+9 additional datasets cited (not shown individually)