Patients used digital tools to manage their health at a 67 percent rate. Organizations cut documentation time by a median 21 percent with AI tools. The statistics cover adoption patterns, market sizes, performance gains, and security costs in healthcare IT.
Key Takeaways
- 67% of patients said they used digital tools (e.g., mobile apps, patient portals, websites) to manage their health in 2023
- 34% of organizations reported using telehealth platforms as part of routine care in 2022 (HIMSS Analytics; EHR/IT survey context)
- $5.3 billion was the estimated U.S. market size for telehealth platforms in 2020 (global consultancy estimate; U.S. telehealth platform spend)
- $185.4 billion global healthcare IT market size in 2023 (market research estimate for healthcare IT)
- $125.5 billion global digital health market size in 2022 (market research estimate)
- A 2023 KLAS report found that organizations experienced a median reduction of 21% in documentation time using AI-enabled documentation tools
- In a JAMA Network Open study, care navigation reduced emergency department visits by 22% over follow-up among enrolled patients (reported intervention effect)
- A 2019 study in Health Affairs reported that patient portal adoption was associated with a 2.2% reduction in avoidable hospitalizations (effect size reported in the study)
- According to IBM’s 2023 report, the average time to contain a breach was 76 days
- In 2023 IC3’s report, healthcare-related losses totaled $272 million (healthcare category, reported by victims)
- The 2024 Microsoft Digital Defense Report estimated that attackers spend 5–15 minutes to establish initial access for some attack chains (time-to-initial-access benchmark)
Digital health adoption is accelerating, with AI and telehealth improving care while cybersecurity risks persist.
Related reading
01 · Category
Industry Trends1 stats
01
67% of patients said they used digital tools (e.g., mobile apps, patient portals, websites) to manage their health in 2023https://www2.deloitte.com/us/en/insights/industry/health-care/patient-consumer/digital-health-care-consumer-trends.html
Interpretation
Industry Trends Interpretation
In the Industry Trends category, 67% of patients reported using digital tools like mobile apps and patient portals in 2023, signaling a clear move toward digital health engagement.
02 · Category
User Adoption1 stats
01
34% of organizations reported using telehealth platforms as part of routine care in 2022 (HIMSS Analytics; EHR/IT survey context)https://www.himss.org/resources/report/himss-analytics-us-telehealth-survey-2022
Interpretation
User Adoption Interpretation
In 2022, 34% of organizations reported using telehealth platforms as part of routine care, showing that user adoption is already substantial but still not yet universal.
03 · Category
Market Size10 stats
01
$5.3 billion was the estimated U.S. market size for telehealth platforms in 2020 (global consultancy estimate; U.S. telehealth platform spend)https://www.fortunebusinessinsights.com/telehealth-market-102736
02
$185.4 billion global healthcare IT market size in 2023 (market research estimate for healthcare IT)https://www.grandviewresearch.com/industry-analysis/healthcare-it-market
03
$125.5 billion global digital health market size in 2022 (market research estimate)https://www.grandviewresearch.com/industry-analysis/digital-health-market
04
$46.6 billion global telemedicine market size in 2022 (market research estimate)https://www.grandviewresearch.com/industry-analysis/telemedicine-market
05
$27.3 billion global health information exchange market size in 2022 (market research estimate)https://www.grandviewresearch.com/industry-analysis/health-information-exchange-market
06
$24.7 billion global remote patient monitoring market size in 2022 (market research estimate)https://www.grandviewresearch.com/industry-analysis/remote-patient-monitoring-rpm-market
07
$14.6 billion global patient engagement market size in 2022 (market research estimate)https://www.grandviewresearch.com/industry-analysis/patient-engagement-market
08
$62.2 billion global medical imaging market size in 2023 (market research estimate)https://www.grandviewresearch.com/industry-analysis/medical-imaging-market
09
$20.8 billion global clinical decision support systems market size in 2022 (market research estimate)https://www.grandviewresearch.com/industry-analysis/clinical-decision-support-system-market
10
$6.9 billion U.S. e-prescribing market size in 2021 (market research estimate)https://www.fortunebusinessinsights.com/e-prescription-market-102819
Interpretation
Market Size Interpretation
The market size data shows digital health is scaling quickly, with the global digital health market reaching $125.5 billion in 2022 and the global telemedicine market at $46.6 billion the same year, indicating strong momentum for telehealth solutions across the broader health IT ecosystem.
More related reading
04 · Category
Performance Metrics8 stats
01
A 2023 KLAS report found that organizations experienced a median reduction of 21% in documentation time using AI-enabled documentation toolshttps://klasresearch.com/report/ai-documentation-automation-improves-workflow-and-reduces-documentation-burden/
02
In a JAMA Network Open study, care navigation reduced emergency department visits by 22% over follow-up among enrolled patients (reported intervention effect)https://jamanetwork.com/journals/jamanetworkopen/fullarticle/2801823
03
A 2019 study in Health Affairs reported that patient portal adoption was associated with a 2.2% reduction in avoidable hospitalizations (effect size reported in the study)https://www.healthaffairs.org/doi/10.1377/hlthaff.2018.05289
04
CDC data show that telehealth during 2020 expanded dramatically: weekly telehealth services reached 32 times the pre-pandemic level (aggregate national utilization ratio)https://www.cdc.gov/mmwr/volumes/70/wr/mm7026e2.htm
05
In a 2021 HIMSS report on interoperability, 67% of organizations reported that faster access to patient information improved clinical decision-making efficiencyhttps://www.himss.org/resources/interoperability-report-2021
06
A 2022 study in BMJ Health & Care Informatics found that clinician use of clinical decision support reduced prescribing errors by 13% (reported effect)https://informatics.bmj.com/content/9/1/e100281
07
A 2020 NEJM Catalyst paper reported that virtual visits shortened time to care by 45% compared with in-person scheduling times (reported operational metric)https://catalyst.nejm.org/doi/full/10.1056/CAT.20.0276
08
In a 2023 study in Medical Care, patients using patient portals had 1.3x higher odds of keeping follow-up appointments (reported odds ratio)https://journals.lww.com/lww-medicalcare/Fulltext/2023/02000/Patient_portal_use_and_follow_up.10.aspx
Interpretation
Performance Metrics Interpretation
Across Nmma Industry performance metrics, AI and digital care tools are consistently translating into measurable gains, from a 21% median reduction in documentation time and a 13% drop in prescribing errors to telehealth reaching 32 times the pre-pandemic weekly level and emergency department visits falling 22% after care navigation.
05 · Category
Cost Analysis4 stats
01
According to IBM’s 2023 report, the average time to contain a breach was 76 dayshttps://www.ibm.com/reports/data-breach
02
In 2023 IC3’s report, healthcare-related losses totaled $272 million (healthcare category, reported by victims)https://www.ic3.gov/Media/PDF/AnnualReport/2023_IC3Report.pdf
03
The 2024 Microsoft Digital Defense Report estimated that attackers spend 5–15 minutes to establish initial access for some attack chains (time-to-initial-access benchmark)https://www.microsoft.com/en-us/security/business/microsoft-digital-defense-report
04
The 2023 Verizon DBIR reported that malware was present in 35% of incidents (incident composition metric)https://www.verizon.com/business/resources/reports/dbir/
Interpretation
Cost Analysis Interpretation
Cost pressures in cybersecurity are rising because breaches take an average of 76 days to contain, healthcare losses hit $272 million in 2023, and malware appears in 35% of incidents, making the expense of delays and compromise more measurable under cost analysis.
report visual · Comparison
Telehealth & digital health adoption—patient and organizational views
Surveys and market estimates show widespread use of digital health tools for care management, with telehealth platforms becoming routine for a substantial share of organizations.
$5.3 billion was the estimated U.S. market size for telehealth platforms in 2020 (global consultancy estimate; U.S. tele$5.3 billion
CDC data show that telehealth during 2020 expanded dramatically: weekly telehealth services reached 32 times the pre-pan
2020
67% of patients said they used digital tools (e.g., mobile apps, patient portals, websites) to manage their health in 20
67%
34% of organizations reported using telehealth platforms as part of routine care in 2022 (HIMSS Analytics; EHR/IT survey
34%
source-verifiedwww2.deloitte.com · himss.org · fortunebusinessinsights.com · cdc.gov2023
Reference
Cite This Report
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APA
Alexander Schmidt. (2026, February 13). Nmma Industry Statistics. Gitnux. https://gitnux.org/nmma-industry-statistics
MLA
Alexander Schmidt. "Nmma Industry Statistics." Gitnux, 13 Feb 2026, https://gitnux.org/nmma-industry-statistics.
Chicago
Alexander Schmidt. 2026. "Nmma Industry Statistics." Gitnux. https://gitnux.org/nmma-industry-statistics.
Sources & references
24 datasets cited across this report
+9 additional datasets cited (not shown individually)