Gitnux/Report 2026

Laundry Service Industry Statistics

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Laundry Service Industry Statistics
Samuel NorbergWritten by Samuel Norberg·Fact-checked by Maya Johansson
Published
How this report is researched
01Editorial Scope

Before any source is gathered, an editor locks the question, what qualifies, and how the piece will be judged.

02Source Research

Search agents collect the source set and pull each data point out with its provenance attached.

Read our full methodology →

Search agents attach provenance to every extracted figure.

Next review: within 39 days

01 Industry overview

The laundry service industry at a glance

The global dry-cleaning and laundry services market was estimated at $83.3 billion in 2025 and is forecast to reach $150.9 billion by 2033, with convenience, on-demand delivery and commercial textile demand supporting growth.

$83.3B[16]
Global market size, 2025
7.8%[16]
Global CAGR, 2026–2033
198,040[31]
U.S. laundry workers, 2025
35.8%[16]
Asia-Pacific global share, 2025
Market size
Grand View Research estimated the global dry-cleaning and laundry services market at $83.3 billion in 2025. In the United States, the dry-cleaning and laundry services market was valued at $9.80 billion in 2024.[16]
Forecast & CAGR
The global market is projected to grow from $89.0 billion in 2026 to $150.9 billion in 2033, representing a 7.8% CAGR. The U.S. market is forecast to grow at a 6.6% CAGR from 2025 through 2030.[16]
Market share & regions
Asia-Pacific held the largest regional share at 35.8% of global revenue in 2025. North America was identified as the fastest-growing region in the broader laundry services market forecast for 2025–2030.[16][87]
Segmentation
Laundry services represented 53.8% of global dry-cleaning and laundry services revenue in 2025, while residential applications accounted for 59.7%. The market is also segmented by commercial and industrial users, including hospitality linen, healthcare textiles and industrial workwear.[16][87]
Key players & concentration
The U.S. industry includes coin-operated laundries, non-coin-operated laundry and dry-cleaning establishments, and linen and uniform suppliers under NAICS 8123. Employment data show 23,520 laundry and dry-cleaning workers in drycleaning and laundry services in May 2024, compared with 38,750 in traveler accommodation, indicating that the occupation is spread across multiple customer industries.[88][31]
Pricing
U.S. consumer prices for laundry and dry-cleaning services increased 5.3% year over year in December 2025. The Census Bureau estimated $8.692 billion in quarterly revenue for U.S. drycleaning and laundry services in the second quarter of 2026, down 1.0% from the first quarter and down 3.5% from the second quarter of 2025.[89][88]
Trends, drivers & challenges
Market growth is being supported by busy lifestyles, rising workforce participation, urbanization and demand for pickup-and-delivery services. Operators also face labor costs, energy and water expenses, equipment investment and the need to replace perchloroethylene-based dry-cleaning processes.[87][90]
Consumer behavior & competition
Residential customers represented 59.7% of global market revenue in 2025, while online laundry services are a rapidly expanding channel: the online laundry service market was valued at $35.4 billion in 2024 and is projected to reach $221.0 billion by 2030. Competition therefore spans local laundromats and dry cleaners, regional route operators, commercial textile suppliers and app-based pickup-and-delivery platforms.[16]
M&A
Cintas and UniFirst announced a definitive merger agreement on March 11, 2026, under which Cintas agreed to acquire UniFirst for $310.00 per share in cash and stock, implying an enterprise value of approximately $5.5 billion. UniFirst shareholders approved the transaction in June 2026.[12][91]
Regulation
EPA’s perchloroethylene regulation took effect on January 17, 2025 and requires a phased transition away from PCE in dry cleaning. PCE use for dry cleaning and spot cleaning begins phased prohibition on June 16, 2025, with those uses prohibited after December 19, 2034.[90]
Latest news
The most significant recent transaction identified was Cintas’ planned $5.5 billion acquisition of UniFirst, announced in March 2026. The sector is also undergoing a regulatory transition as dry cleaners replace PCE-based processes under EPA rules that began taking effect in 2025.[12][90]

02 Ranking

Top 10 Companies in the Laundry Service Industry

The leading companies in the laundry service industry, ranked on market impact, performance, momentum, innovation and brand popularity.

Updated November 10, 2026 · Next review December 10, 2026

Verdict

Cintas leads Gitnux's 2026 laundry service ranking with an Overall score of 9.8, with revenue growth 8.9% and operating margin 23.1% signals. Alsco Uniforms is the runner-up at 9.4, with more than 252 locations in 13 countries signals.

Ranked by Overall score · How we score ↓

Editor's top 3 picks

Where to start, by need.

  1. #1 Overall · Leader in uniform rental & laundering

    Cintas

    US

    Ranked #1 · 9.8 · Uniform rental & laundering

    Why we picked it: Uniform, linen, and facility laundry relies on recurring rentals for uniforms, garments, mats, mops, and shop towels.

    See in ranking ↓Visit cintas.com ↗

  2. Leader in industrial linen laundries

    Elis

    FR

    Ranked #3 · 9.3 · Industrial linen laundries

    Why we picked it: Industrial laundries for professional customers operate at scale across more than 300 facilities.

    See in ranking ↓Visit elis.com ↗

  3. Leader in healthcare linen rental

    ImageFIRST

    US

    Ranked #4 · 9.0 · Healthcare linen rental

    Why we picked it: Healthcare-focused linen rental and laundry are provided as facility services across the United States.

    See in ranking ↓Visit imagefirst.com ↗

Pick 1 is the #1 company overall. Picks 2 and 3 are the highest-ranked companies in the top 5 that add a new segment.

Full ranking

Sort by
Top 10 companies in the laundry service industry, 2026 – Gitnux ranking
#CompanyOverall ↓Company snapshot
1

Cintas

Uniform rental & laundering · US

9.8
2

Alsco Uniforms

Uniform rental & laundering · US

9.4
3

Elis

Industrial linen laundries · FR

9.3
4

ImageFIRST

Healthcare linen rental · US

9.0
5

K-Bro Linen

Healthcare & hospitality linen laundry · CA

8.8
6

Johnson Service Group

HORECA linen and workwear textile services, UK and Ireland · GB

8.6
7

Unitex

Healthcare linen and uniform rental, Northeastern US · US

8.5
8

UniFirst

Uniform rental and industrial laundry services, North America · US

8.2
9

Mission Linen Supply

Linen, uniform and industrial laundry, western US · US

8.1
10

Prudential Overall Supply

Industrial uniform, cleanroom and textile rental, US · US

8.0

How we score

  • Impact (30%): scale and weight in the market (revenue, market share, employees, market position).
  • Performance (20%): recent revenue growth and operating margin; an analyst assessment where a company does not publish them.
  • Momentum (20%): growth trajectory and future potential.
  • Innovation (15%): R&D intensity and how technologically advanced the company is.

Popularity (brand search demand, 15%) counts toward Overall but is not published as a column. Overall leaves out what is not known.

Scale Scores are shown on a 7–10 scale with one decimal; bars start at 7.0.

Cadence Recalculated when new figures are published; next review December 10, 2026.

Independence. Rankings are editorially independent. Scores, ranks, picks and the verdict follow the method above; no company can pay to change them.

Cite this ranking

APA

Samuel Norberg. (2026, November 10). Top 10 companies in the laundry service industry. In Laundry Service Industry Statistics. Gitnux. https://gitnux.org/laundry-service-industry-statistics/#top-companies

04 Statistics

Technology & Innovation

Automation concentrates in finishing and folding, while respondents also plan future automation for soil sorting (25%) and drying (16.7%).

Automation in the laundry service industry

  • 30% of respondents said finishing was the most automated area of their laundry facilities in 2023.[1]
  • 26.7% of respondents identified folding as their laundry facility’s most automated area in 2023.[1]
  • 25% of respondents wanted to automate soil sorting in their laundry operations in the future in 2023.[1]
  • 13.3% of respondents identified soil sorting as their laundry facility’s most automated area in 2023.[1]
  • 16.7% of respondents wanted to automate drying in their laundry operations in the future in 2023.[1]
  • 20.8% of respondents wanted to automate finishing in their laundry operations in the future in 2023.[1]

Digital Transformation in the home and personal services sector (sector benchmark)

  • Across U.S. service-based SMBs, 69% used at least one operational automation to save time in data collected in December 2025.[2]
  • Among England adult social care providers, 63% used digital rostering tools in February–March 2025.[3]
  • Among England adult social care providers, 73% used digital social care records in February–March 2025.[3]
  • Across U.S. service-based SMBs, 42% said they could not survive without their digital tools in data collected in December 2025.[2]

Technology Adoption in the home and personal services sector (sector benchmark)

  • Among surveyed homecare businesses, 98% used care-management software in 2024.[4]
  • Among surveyed homecare businesses, 94% used auditing and compliance software in 2024.[4]
  • Among England adult social care providers, 73% used at least one care technology for care and support in February–March 2025.[3]
  • Among surveyed homecare businesses, 92% used finance software in 2024.[4]
  • Among surveyed homecare businesses, 96% used rostering software in 2024.[4]

Cloud Computing in the home and personal services sector (sector benchmark)

  • Among EU businesses using cloud computing, 68% used it for file storage in 2023.[5]
  • Across EU small and medium-sized enterprises, 44% bought cloud-computing services in 2023.[5]
  • Across EU businesses, 45% bought cloud-computing services in 2023.[5]
  • Across EU large businesses, 78% bought cloud-computing services in 2023.[5]
  • Among EU businesses using cloud computing, 83% used it to host email systems in 2023.[5]

Big Data in the home and personal services sector (sector benchmark)

  • Among surveyed homecare providers, 57% reported improved visibility of care after adopting smart technology in 2024.[4]
  • Among surveyed homecare providers, 76% said smart technology helped them better evidence care quality in 2024.[4]
  • Among surveyed homecare agencies with reporting tools, 22% were not using their data to inform business decisions or benefit clients in 2025.[6]
  • Among surveyed homecare providers, 64% said smart technology helped them better audit care quality in 2024.[4]

Blockchain in the laundry service industry

  • 1 laundry company, The Laundry Network, integrates a blockchain token called LVDR for purchasing laundry services and tokens, according to its company profile.[7]
  • 1 U.S. laundry-services company, Integrity Laundry Services, was recorded evaluating Solana Blockchain software on July 3, 2026.[8]
  • 11 active website technologies were reported for The Laundry Network in 2026, alongside its blockchain-enabled Lavadero payment offering.[7]

IoT in the home and personal services sector (sector benchmark)

  • Among England adult social care providers, 43% used monitoring equipment with sensors in February–March 2025.[3]
  • Among England adult social care providers, 35% used personal alarms in February–March 2025.[3]
  • Among England adult social care providers, 5% used voice-operated or remote-controlled technology in February–March 2025.[3]

05 Statistics

Data & Analytics

Commercial laundry measures success through customer satisfaction and retention (60% in 2024) while supply and governance data-quality efforts remain common.

Business intelligence in the laundry service industry

  • 60% of commercial laundries measured success through customer satisfaction and retention in 2024.[9]
  • 51% of U.S. self-service laundry stores surveyed in 2024 provided laundering services to commercial accounts.[10]
  • 6% was the response rate for the 2024 U.S. Coin Laundry Association survey, based on 377 usable responses.[10]
  • 75% of U.S. linen and uniform supply services revenue was attributed to the 50 largest companies in the industry overview cited by ISSA.[11]
  • 3% of organizations in the 2024 U.S. self-service laundry survey operated wash-dry-fold or pickup-and-delivery facilities without self-service stores.[10]
  • 52% of commercial laundries had sustainability measures in place in 2024, creating operational data for energy, waste and equipment decisions.[9]

Data analytics in the laundry service industry

  • 11.9% was Vestis’s adjusted EBITDA margin in the quarter ended December 27, 2024.[12]
  • $1.22 was Vestis’s adjusted cost per processed pound in the quarter ended January 2, 2026.[12]
  • $1.37 was Vestis’s revenue per processed pound in the quarter ended January 2, 2026.[12]
  • 10.6% was Vestis’s adjusted EBITDA margin in the quarter ended January 2, 2026.[12]
  • $1.24 was Vestis’s adjusted cost per processed pound in the quarter ended December 27, 2024.[12]
  • $663.388 million was Vestis’s revenue in the quarter ended January 2, 2026.[12]

Data Quality in the home and personal services sector (sector benchmark)

  • Across supply-management organizations, 67% said their data quality was better or significantly better than two years earlier in 2024.[13]
  • Across supply-management organizations, 49% reported that their data quality was good or excellent in 2024, based on a survey of more than 121 respondents.[13]
  • Across organizations in APQC cross-industry research, 43% reported already using data-quality assessments within data governance in 2024.[14]
  • Across supply-management organizations, 23% reported spending at least 21% of their time cleaning data in 2024.[13]

Data Governance in the home and personal services sector (sector benchmark)

  • Among consumer-services companies, 31% reported having a formal data-governance organization in 2024, making this a relevant benchmark for personal-services businesses.[15]
  • Among organizations surveyed globally, 61% reported having a dedicated data-governance function in 2024.[13]
  • Among organizations surveyed globally, 81% considered their data-governance program useful in 2024.[13]
  • Among organizations surveyed globally, 53% of companies with more than 10,000 employees reported a formal data-governance organization in 2024.[15]
  • Among organizations surveyed globally, 47% reported housing their data-governance function in a center of excellence in 2024.[13]

KPIs in the laundry service industry

  • 400,000 pounds of additional laundry volume were recorded in an ISSA laundry-operation improvement example.[11]
  • 35% to 55% was the labor-cost share range shown for hotel and motel laundry operations in an ISSA benchmark table.[11]
  • 5% to 10% was the chemical-cost share range shown for hotel and motel laundry operations in an ISSA benchmark table.[11]
  • 5% of laundry was initially classified as rewash or rejects before being reduced to 1% in an ISSA improvement example.[11]
  • 110 days of lost time from accidents were reduced to 6 days in a laundry-operation improvement example reported by ISSA.[11]
  • 10% to 25% was the energy-cost share range shown for hotel and motel laundry operations in an ISSA benchmark table.[11]

06 Statistics

Strategy & Growth

Online laundry grows rapidly, with the global online laundry service market rising from $35.4 billion in 2024 to $221.0 billion by 2030 at a 37.3% CAGR.

Growth in the laundry service industry

  • $35.4 billion was the global online laundry service market size in 2024, forecast to reach $221.0 billion by 2030 at a 37.3% CAGR.[16]
  • 2.5% was the projected CAGR through 2030 for the U.S. industrial laundry and linen-supply market.[17]
  • 2.5% was UniFirst’s fiscal-2024 acquisition-related growth in Core Laundry Operations.[12]
  • 8.3% was Cintas’s fiscal-2026 organic revenue growth across its service businesses.[12]
  • $83.3 billion was the global dry-cleaning and laundry services market size in 2025, with a projected 7.8% CAGR from 2026 to 2033.[16]
  • 4.6% was UniFirst’s fiscal-2024 organic growth in Core Laundry Operations.[12]

Differentiation in the laundry service industry

  • $4 million had been raised by Loopie before it sold parts of its wash-and-fold business in 2024.[18]
  • 500-plus U.S. cities were served by Poplin’s app-based laundry model in 2026.[19]
  • Nine U.S. markets had been reached by Loopie before its 2024 business transition.[18]
  • 13 employees supported NoScrubs’ Austin operations according to a 2025 company case study.[20]
  • 111 machines were installed in 2ULaundry’s Electrolux-partnered Charlotte laundromat in 2018.[19]
  • Four 135-pound Electrolux machines were included in 2ULaundry’s Charlotte location in 2018.[19]

Mergers and acquisitions in the laundry service industry

  • $43 million was the reported total transaction value of six commercial-laundry deals since 2025.[21]
  • 100% of Laundry Services BV and its subsidiaries, Washed, was acquired by Elis in 2024.[22]
  • 15 legacy dry-cleaning locations were acquired and converted by Tide Services during late 2025.[23]
  • 36 full-service plants were in PureStar’s portfolio after its 2025 acquisition of Radiant Services assets.[24]
  • 230 tons of laundry per day were processed by Lavatio before Argos Wityu’s 2024 acquisition.[25]
  • 13,500 customers were served by Wildman Business Group after its 2025 acquisition of Springfield Laundry.[26]

Strategic partnerships in the laundry service industry

  • 15,000 customers were served by NoScrubs according to its 2025 company profile.[27]
  • All Pepperdine sports teams were covered by Half Price Laundry’s 2025 partnership for towel and uniform pickup.[28]
  • One mainstream convenience app, Just Eat, integrated a laundry service for the first time through its Laundryheap partnership in 2026.[29]
  • 40 laundromats across six U.S. metro areas partnered with NoScrubs in 2025.[27]
  • Pepperdine University’s athletic department became a commercial laundry client of Half Price Laundry in 2025.[28]
  • Three delivery platforms—DoorDash, Uber and other on-demand couriers—were available through Wash-Dry-Fold POS’s Burq integration in 2024.[30]

07 Statistics

People & Workforce

Labor remains a core operating input; the U.S. personal and laundry services workforce totaled 1,623,200 people in August 2026.

Hiring in the laundry service industry

  • 1,623,200 people were employed in U.S. personal and laundry services in August 2026.[31]
  • 1,945 employees worked in Kentucky’s industrial laundry industry, which paid $82.179 million in annual payroll, in 2024.[32]
  • 83,900 people worked in Georgia’s personal and laundry services industry in 2024.[33]
  • 48,100 employee-partners worked for Cintas globally as of May 31, 2026.[12]
  • 16,000 employees worked for Alsco Uniforms across 13 countries in 2026.[34]

Employee retention in the laundry service industry

  • Less than 1% of UniFirst’s U.S. employees were represented by a collective-bargaining agreement in fiscal 2025.[35]
  • Approximately 800 of Cintas’s 48,100 global employee-partners were represented by labor unions as of May 31, 2026.[12]

Remote Work in the home and personal services sector (sector benchmark)

  • Across U.S. education and health-services industries, 28.1% of workers did some work at home on average in 2024–2025.[31]
  • Across U.S. service occupations, 6.5% of workers did some work at home on average in 2024–2025.[31]
  • Across U.S. other-services industries, 32.6% of workers did some work at home on average in 2024–2025.[31]
  • Across U.S. leisure and hospitality industries, 7.2% of workers did some work at home on average in 2024–2025.[31]

Hybrid Work in the home and personal services sector (sector benchmark)

  • Across U.S. health-care and social-assistance industries, 30% of full-time employees were hybrid during December 2023–March 2024.[36]
  • Across U.S. full-time wage-and-salary employees, 28% worked in a hybrid arrangement during December 2023–March 2024.[36]
  • Among U.S. full-time employees able to work from home, 44.4% were hybrid during December 2023–March 2024.[36]
  • Across U.S. education industries, 44% of full-time employees were hybrid during December 2023–March 2024.[36]
  • Across U.S. professional and business services, 22% of full-time employees were hybrid during December 2023–March 2024.[36]

Upskilling in the laundry service industry

  • Cintas operated mentoring, management-trainee and executive-leadership programs for employee development in fiscal 2026.[12]
  • The Association for Linen Management hosted the Laundry & Linen College twice a year in 2026.[37]
  • All Cintas maintenance staff were required to complete the company’s Maintenance Safety Certification process in fiscal 2025.[12]
  • All Cintas production-related managers attended OSHA’s 10-hour safety training course in fiscal 2025.[12]
  • Cintas employee-partners received annual online, on-the-job and classroom training covering more than 50 health and safety topics in fiscal 2025.[12]

Employee Engagement in the home and personal services sector (sector benchmark)

  • Globally, 27% of managers were engaged at work in 2025, down from 30% in 2024.[38]
  • In the United States, 32% of employees were engaged at work in 2025.[38]
  • Across 183,000 business units in 53 industries and 90 countries, top-quartile engagement teams achieved 23% higher profitability than bottom-quartile teams in Gallup’s meta-analysis.[38]
  • Across the United States and Canada, 31% of employees were engaged at work in 2025.[38]

DEI in the laundry service industry

  • Cintas provided internal DEI training for managers and above in 2024.[12]
  • 40% of WASH corporate roles were held by women in 2024, compared with 16% across all associates.[39]
  • 65% of WASH associates were classified as minority under U.S. EEO-1 race and ethnicity categories in 2024.[39]
  • Cintas had six employee-partner business resource groups dedicated to diversity, equity and inclusion in 2024.[12]

Change Management in the home and personal services sector (sector benchmark)

  • Prosci’s 2023 change-management benchmark included 2,668 respondents across 38 industries and 101 countries.[40]

08 Statistics

Customer & Sales

Retention is central, with the Delhi NCR median retention rates reported at 60% for traditional enterprises and 76% for digital-first services in 2026.

Customer experience in the laundry service industry

  • 25% of laundry operators rated their customer service excellent in 2021, United States.[1]
  • 75% of laundry managers reported having a system to measure customer or end-user satisfaction in 2021, United States.[1]
  • 60% of commercial laundries measured success through customer satisfaction and retention in 2024, according to an industry survey.[9]
  • Nearly 60% of laundry operators rated their customer service above average in 2021, United States.[1]
  • 17% of laundry operators rated their customer service average in 2021, United States.[1]

Customer retention in the laundry service industry

  • 60% was the median customer-retention rate for traditional laundry service enterprises in Delhi NCR in 2026.[41]
  • 68% to 77% was the estimated retention rate for customers acquired through route laundry service in a Drycleaning & Laundry Institute presentation.[42]
  • 70% was the median customer-retention rate for hybrid laundry service enterprises in Delhi NCR in 2026.[41]
  • 66% of dry-cleaning and laundry operators said personalized service was their most effective way to turn first-time customers into repeat customers in 2024.[42]
  • 76% was the median customer-retention rate for digital-first laundry service enterprises in Delhi NCR in 2026.[41]

Customer acquisition in the laundry service industry

  • 690 customers were acquired through the Bubbles & Suds customer app within one year of launching delivery.[43]
  • 5,000 customers were using 2ULaundry in Charlotte, North Carolina, in 2019.[19]
  • 1,700 customers used 2ULaundry in Charlotte after three years of operation, according to a 2018 report.[19]
  • 9,000 or more customers were acquired by a laundry pickup-and-delivery business within one quarter after a growth-marketing project.[44]
  • 2,000 customers signed up for the Starchup platform after Bubbles & Suds launched delivery, according to the company case study.[43]

Customer loyalty in the laundry service industry

  • 20% of dry-cleaning and laundry operators identified first-time-customer discounts as their leading method for creating repeat customers in 2024.[42]
  • 66% of dry-cleaning and laundry operators identified personalized service as their leading method for creating repeat customers in 2024.[42]
  • 14,000 monthly pickups were averaged by HappyNest across its laundry pickup-and-delivery network in 2021.[45]
  • Nearly 7,000 customers used HappyNest laundry pickup and delivery each month in 2021.[45]
  • 30% of one laundry pickup-and-delivery operator’s customers placed orders of $45 or less, representing 10% of gross revenue.[46]

Lead generation in the laundry service industry

  • 2,000 customers signed up for Bubbles & Suds through the Starchup platform after the business launched delivery and advertising.[43]
  • 72% was the first-year increase in pickup-and-delivery signups reported by Milto Cleaners after marketing the service.[47]
  • Inbound marketing was identified as an increasingly important channel for new commercial laundry clients in 2024.[9]
  • 9,000 or more laundry-service customers were acquired within one quarter through geographically aligned paid acquisition and lifecycle marketing.[44]
  • 690 customers were acquired through the Bubbles & Suds app in one year after the laundry business launched delivery.[43]

09 Statistics

Marketing & Brand

Marketing channels span local promotions and online advertising; 33% of U.S. laundry stores used online advertising in 2024.

Marketing in the laundry service industry

  • 12% of U.S. laundry stores sponsored local events or sports teams in the previous 12 months in 2024.[48]
  • 17% of U.S. laundry stores used local coupons, placemats or bulletins for promotion in the previous 12 months in 2024.[48]
  • 18% of U.S. self-service laundry owners said they market more than most laundry owners in 2024.[49]
  • 41% of U.S. self-service laundry owners had advertised or promoted their stores during the previous 12 months in 2024.[49]
  • 11.8% of U.S. self-service laundry owners said they market as much as other laundry owners in 2024.[49]

Digital marketing in the laundry service industry

  • 6% of surveyed U.S. self-service laundry owners used a company website to market their business in 2024.[49]
  • 33% of U.S. laundry stores used online advertising in the previous 12 months in 2024.[48]
  • 23% of U.S. laundry stores used online directories for advertising in the previous 12 months in 2024.[48]
  • 29.4% of surveyed U.S. self-service laundry owners used both a company website and social media to market their business in 2024.[49]
  • 10% of U.S. laundry stores used email newsletters for advertising in the previous 12 months in 2024.[48]

Branding in the laundry service industry

  • 1 million total platform views were achieved by Washerman’s Laundromat after its marketing and social-media program.[50]
  • 60 earned-media placements were generated by Persil’s Wardrobe Refresh Hotline campaign.[51]
  • 75,000-plus views were generated by the Drycleaning & Laundry Institute’s social campaign during its first four weeks in 2025.[42]
  • 500-plus U.S. cities were served by app-based laundry company Poplin in 2026.[19]
  • 75% of Poplin’s $1-per-pound customer charge was retained by laundry workers according to company information reported in 2026.[19]

Social media in the laundry service industry

  • 35% of Western U.S. laundry stores used social media for advertising in the previous 12 months in 2024.[48]
  • 11.8% of surveyed U.S. self-service laundry owners used social media alone to market their business in 2024.[49]
  • 75,000-plus views were generated by the Drycleaning & Laundry Institute’s campaign during its first four weeks in 2025.[42]
  • 51% of U.S. laundry stores used social media for advertising in the previous 12 months in 2024.[48]
  • 51% of Midwestern U.S. laundry stores used social media for advertising in the previous 12 months in 2024.[48]

Influencer Marketing in the home and personal services sector (sector benchmark)

  • Across surveyed brands, 83% perceived influencer marketing as effective in 2023.[52]
  • Across surveyed brands, 54.3% used views, reach, or impressions as their primary influencer-marketing success metric in 2024.[52]
  • Among U.S. Gen Z beauty shoppers, 90% bought a beauty product based on an influencer recommendation during the previous year.[53]
  • Among U.S. home-services businesses, 33% expected to try influencer marketing for the first time in 2026.[54]
  • Globally, 40% of brands engaged influencers on an extended basis in 2025, up from 29% previously.[55]

10 Statistics

Operations & Execution

Throughput and plant efficiency show measurable effects from equipment modernization; HLSG reported 660,000 pounds per week after its 2024 upgrade.

Process optimization in the laundry service industry

  • 10%–15% was the reported efficiency increase at HLSG’s TCS laundry plant after its automation and refurbishment program in 2025.[26]
  • 10% of respondents reported that half of their laundry plants were automated in 2023.[1]
  • 42 transfers per hour was the tunnel-washer rate reported at HLSG’s TCS laundry plant in 2025.[26]
  • 26.7% of respondents identified folding as the most automated area of their laundry facilities in 2023.[1]
  • 37–38 transfers per hour was the average achieved at HLSG’s TCS plant after its 2024 equipment modernization, up from 31 transfers per hour.[26]

Operational efficiency in the laundry service industry

  • 34 million pounds was HLSG TCS’s anticipated annual throughput after its 2024 modernization and new business.[26]
  • 160 pounds per operator hour was Commercial Laundry’s expected productivity rate after market recovery in 2022.[26]
  • 660,000 pounds per week was the throughput reported for HLSG’s TCS plant after its 2024 equipment upgrade.[26]
  • 20 million pounds of soiled linen was processed by Bates Troy in 2024.[1]
  • 10 million pounds of hospitality linen was processed annually by Wisconsin Hospitality Linen Service in 2016 before its capacity expansion.[1]

Quality management in the laundry service industry

  • 450,000 pounds per week was processed by a laundry plant using RFID tracking to reduce losses and mix-ups in 2025.[26]
  • 21.4% of 28 laundered textile samples were contaminated after processing by professional cleaners in Japan in 2016.[56]
  • 250 colony-forming units was the median bacterial count found on sampled clean healthcare textiles in the United States in 2019.[57]
  • 3%–5% was the national average reject rate reported for laundry operations in 2017.[1]
  • 20 colony-forming units was the median fungal count found on sampled clean healthcare textiles in the United States in 2019.[57]

Supply chain in the laundry service industry

  • 10 million pounds of linen was processed annually by Morgan Services’ Cleveland plant in 2024.[26]
  • 80 employees staffed Morgan Services’ Cleveland plant while it processed approximately 10 million pounds annually in 2024.[26]
  • 143,000 pounds per day was produced by HandCraft Services’ High Point, North Carolina, plant for 30 routes in 2026.[26]
  • 700 million pounds of textiles were processed annually by UniFirst laundry plants in the company’s 2023 sustainability reporting.[26]
  • 30 routes were served by HandCraft Services’ High Point plant while it produced approximately 143,000 pounds per day in 2026.[26]

Outsourcing / Offshoring in the home and personal services sector (sector benchmark)

  • 37% of facility organizations worldwide reported increasing their use of outsourcing or contractors in the October–December 2025 survey period.[58]
  • 18% of facility organizations worldwide reported decreasing their use of outsourcing or contractors during October–December 2025.[58]
  • 33% of facilities-maintenance activities were contracted out on average by hospitals in the United States, according to a 2024 operations survey.[59]
  • 32% of building-service contractors expected a trend toward increased outsourcing of cleaning tasks, according to a 2024 U.S. market study.[60]
  • 91% of 200 leading food-services and facility-management buyers in the United States and Europe expected their outsourcing budgets to increase over the five years to 2030, based on a 2024 survey.[61]

11 Statistics

Finance & Pricing

Pricing and operating mix remain sensitive to utilities and labor, with U.S. laundry and dry-cleaning consumer prices up 5.3% year over year in December 2025.

Pricing strategy in the laundry service industry

  • $8.16 was the 2024 mean vend price per turn for U.S. 50–60-pound front-load washers.[48]
  • 43% of U.S. laundromat operators charged $1.50–$1.99 per pound for drop-off wash-dry-fold service in 2024.[48]
  • $2.09 per pound was the 2024 mean U.S. pickup-and-delivery price when delivery was included, with a $1.90 median.[48]
  • $3.73 was the 2024 mean vend price per turn for U.S. top-load washers.[48]
  • $1.15 per pound was the 2024 wash-and-fold price in Wisconsin, the lowest state-level price reported by Cents.[62]

Cost reduction in the laundry service industry

  • 26% of surveyed U.S. laundromats spent 20%–24% of gross revenue on utilities in 2023.[48]
  • 35%–55% is the target labor-cost range identified for hotel and motel laundry operations in ISSA’s laundry cost framework.[11]
  • 21% was the mean share of gross revenue spent on utilities by surveyed U.S. laundromats in 2023, down from 26% in 2022.[48]
  • 20% was the median share of gross revenue spent on utilities by surveyed U.S. laundromats in 2023.[48]
  • 45% of surveyed Northeastern U.S. laundromats spent 15%–19% of gross revenue on utilities in 2023.[48]

Profitability in the laundry service industry

  • 1% of surveyed U.S. laundromats reported a net loss in 2023 before taxes, debt service and owner compensation.[48]
  • 26% of surveyed U.S. laundromats increased gross revenue by 10%–14% in 2023 compared with 2022.[48]
  • 27% was the median operating net-profit share of gross revenue for surveyed U.S. laundromats in 2023.[48]
  • 3% of surveyed U.S. laundromats reported operating net profit below 5% of gross revenue in 2023.[48]
  • 12% of surveyed U.S. laundromats reported operating net profit of 40% or more of gross revenue in 2023.[48]

Financial planning in the laundry service industry

  • 44% of surveyed U.S. laundromats owned their premises in 2024, according to the Coin Laundry Association survey.[48]
  • 19% of rented U.S. laundromats reported monthly rent equal to 10%–14% of gross revenue in the 2024 survey.[48]
  • 24% of rented U.S. laundromats reported monthly rent equal to 20%–29% of gross revenue in the 2024 survey.[48]
  • 12 months of monthly financial projections should be included in a laundry business plan, according to the Coin Laundry Association.[63]
  • 56% of surveyed U.S. laundromats rented their premises in 2024, making lease-cost forecasting relevant to financial plans.[48]

12 Statistics

Product & Service

Wash-and-fold availability expands, with about two-thirds of U.S. laundromats offering wash-dry-fold services in 2026.

Product development in the laundry service industry

  • More than 60% of urban U.S. laundromats offered wash-and-fold services in 2025, compared with 40% in 2019.[63]
  • 55% of U.S. laundromat locations accepted mobile or card-based payments in 2025.[63]
  • 15% of U.S. laundromat operators charged $2.00 to $2.49 per pound for drop-off wash-dry-fold service in 2024.[48]
  • Approximately two-thirds of U.S. laundromats offered wash-dry-fold services in 2026.[63]
  • Wash-dry-fold pounds processed per day increased 6.8% from 2023 to 2024 among the tracked laundromat operation.[63]

Product lifecycle in the laundry service industry

  • Hotelier Linen Services upgraded its Miami facility with a tunnel washer and water-recycling systems in 2024.[26]
  • Hotelier Linen Services added a 675-pound washer, four conventional washers, feeders, folders and two ironer lines to its Miami facility in 2025.[26]
  • HandCraft Services used two registered nurses in a clinical-education team to support customers and reduce linen loss in 2026.[26]
  • The average expected organic revenue growth for linen rental was 4.7% over the following 12 months in the second quarter of 2024.[26]
  • 21% of textile-rental respondents expected linen-rental organic revenue growth of 3% to 5% over the following 12 months in the second quarter of 2024.[26]

After-sales in the laundry service industry

  • Almost 17% of laundry and linen managers rated their operation’s customer service average in 2021.[1]
  • Almost 60% of laundry and linen managers rated their operation’s customer service above average in 2021.[1]
  • 84.2% of self-service laundry operators said they used personal conversations to gauge what patrons valued most in 2025.[49]
  • 25% of laundry and linen managers rated their operation’s customer service excellent in 2021.[1]
  • 75% of laundry and linen managers surveyed in the United States had a system to measure customer or end-user satisfaction in 2021.[1]

Value proposition in the laundry service industry

  • Independently owned U.S. laundromats reported average year-over-year revenue growth of 8% in 2025.[63]
  • Cash laundry orders averaged $31.12 in the United States in 2025.[62]
  • Standard drop-off wash-and-fold laundry orders averaged $44.19 in the United States in 2025.[62]
  • The U.S. laundromat sector processed approximately 52,392 tons of laundry daily in 2025.[62]
  • The U.S. laundromat market was valued at $6.8 billion in 2025.[63]

13 Statistics

Sustainability & Ethics

Operators report sustainability measures and emissions variation; 52% of laundries surveyed in 2024 had sustainability measures in place.

Sustainability in the laundry service industry

  • 41% was Cintas’ reduction in energy intensity from fiscal 2019 to fiscal 2024.[64]
  • 31% was the UK textile-services industry’s reduction in energy used per kilogram processed since 2012.[65]
  • 1,458 ML of water was used by Lindström’s laundry services in 2024 worldwide.[66]
  • 100% of WASH’s operational electricity was purchased from renewable-energy certificates.[39]
  • 95% of UniFirst laundry locations had heat-reclamation units installed by 2025.[67]

ESG in the laundry service industry

  • 0.2% was Lindström’s decrease in water intensity per washed textile kilogram from 2023 to 2024.[68]
  • 4% of Lindström’s laundry-process water withdrawals came from surface water in 2024.[68]
  • 1,424 ML was Lindström’s total laundry-services water use in 2023 worldwide.[66]
  • 227,192 MWh was Lindström’s total laundry-services energy consumption in 2022 worldwide.[66]
  • 1,393 ML was Lindström’s total laundry-services water use in 2021 worldwide.[66]

Ethics in the laundry service industry

  • 86% of New York laundromat workers who reported harassment identified customers as the source.[69]
  • 6% of surveyed New York laundromat workers reported physical assaults.[69]
  • 6% of surveyed New York laundromat workers reported sexual harassment.[69]
  • 44% of surveyed New York laundromat workers reported insults or put-downs.[69]
  • 20% of surveyed New York laundromat workers reported paying out of pocket for protective gear.[70]

CSR in the laundry service industry

  • 90% of surveyed New Jersey laundromat workers were women.[71]
  • 13% of New Jersey laundromat-worker survey participants reported workplace harassment or hostility during the COVID-19 period.[72]
  • $316.5 million was Cintas’ spending with certified diverse suppliers in fiscal 2024.[64]
  • 70% of New Jersey laundromats inspected during a 2022–2025 enforcement sweep violated wage-and-hour laws.[73]
  • 45.7% of Cintas employees self-identified as minorities in fiscal 2024.[64]

Circular economy in the laundry service industry

  • 100% was the approximate share of reused or recycled material used as input across the circular textile businesses analyzed in 2024.[74]
  • 193,341 tonnes of textiles were washed by Lindström’s laundry services in 2021.[66]
  • 200,871 tonnes of textiles were washed by Lindström’s laundry services in 2023.[66]
  • 46 kg of CO2 emissions represented the annual carbon footprint of supplying one worker with rented workwear through textile services.[75]
  • 3,147 tonnes of new textiles were purchased for Lindström’s laundry services in 2024.[66]

Carbon footprint in the laundry service industry

  • 75.7% of the hospital laundry unit’s greenhouse-gas emissions came from natural gas.[74]
  • 0.6% of the hospital laundry unit’s greenhouse-gas emissions came from oil use.[74]
  • 0.508 kg CO2e was emitted per kilogram of laundry processed by the studied hospital laundry unit.[74]
  • 13.4% of the hospital laundry unit’s greenhouse-gas emissions came from laundry-item manufacture.[74]
  • 2.6% of the hospital laundry unit’s greenhouse-gas emissions came from staff travel.[74]

15 Statistics

Globalization & Expansion

Asia-Pacific held 35.8% of global dry-cleaning and laundry services revenue in 2025, while North America was identified as fastest-growing in the 2025–2030 forecast.

Globalization in the laundry service industry

  • $440.258 million was Alliance Laundry Systems’ international segment revenue in 2025.[80]
  • 28% of the global professional laundry market was in Asia in 2023.[81]
  • 35.8% of global dry-cleaning and laundry services revenue came from Asia Pacific in 2025.[16]
  • 12 countries hosted ME Group Wash.ME laundry machines in April 2026.[82]
  • 36% of the global professional laundry market was in Europe in 2023.[81]

Cultural adaptation in the laundry service industry

  • $44.19 was the average drop-off laundry order value at U.S. laundromats in 2025.[62]
  • $79.81 was the average pickup-and-delivery laundry order value at U.S. laundromats in 2025.[62]
  • 80% higher was the average value of pickup-and-delivery orders than drop-off orders at U.S. laundromats in 2025.[62]
  • 20 countries were listed as ME Group operating markets in its 2022 annual report.[82]
  • $49.41 was the average laundry order value paid by credit card at U.S. laundromats in 2025.[62]

Supplier management in the laundry service industry

  • 9 countries hosted Alliance Laundry Systems sales offices beyond the United States in 2025.[80]
  • 4 countries hosted Alliance Laundry Systems manufacturing facilities in 2025: the United States, Czech Republic, Thailand and China.[80]
  • 29% of Alliance Laundry Systems’ global revenue came from direct sales and company sales offices in 2025.[80]
  • 120 employees worked at Wäsche Perle’s Swiss laundry facility acquired by Elis in 2026.[83]
  • 9% of Alliance Laundry Systems’ global revenue came from direct sales to communal laundry-room operators in 2025.[80]

Stakeholder management in the laundry service industry

  • €4.5 billion was Elis’ reported 2024 revenue.[26]
  • €0.4 billion was the estimated addressable commercial laundry-services market for Ireland’s HORECA and healthcare sectors in 2024.[84]
  • 1,326 Wash.ME laundry machines were installed by ME Group across its geographies in 2025.[82]
  • 487-plus production and service centers were operated by Elis worldwide in 2024.[26]
  • 400,000-plus customers were served by Elis in 2024.[26]

Distribution channels in the laundry service industry

  • 8.1% of U.S. laundromats publishing digital menus offered commercial or business-to-business wash-and-fold service in June 2026.[85]
  • 52,392 tons of laundry were processed daily at U.S. laundromats in 2025.[62]
  • 2,165 U.S. laundromats published a machine-readable digital service menu in June 2026.[85]
  • 51% of surveyed laundries offered wash, dry and fold services in the Coin Laundry Association survey cited by Continental Laundry.[86]
  • 12.7% of U.S. laundromats publishing digital menus offered shoe care in June 2026.[85]

Key questions about the laundry service industry

What is the size of the dry-cleaning and laundry services market in 2025?
The global dry-cleaning and laundry services market was estimated at $83.3 billion in 2025.
How fast is the market expected to grow through 2033?
The global market is projected to reach $150.9 billion by 2033, driven by a 7.8% CAGR from 2026–2033.
Which companies lead the laundry service industry?
Cintas leads Gitnux's 2026 laundry service ranking with an Overall score of 9.8, with revenue growth 8.9% and operating margin 23.1% signals. Alsco Uniforms is the runner-up at 9.4, with more than 252 locations in 13 countries signals.
What technology shifts are visible in laundry operations?
Facilities report automation concentration in finishing (30% in 2023) and folding (26.7% in 2023), alongside future intent to automate soil sorting (25% in 2023).
How is the market structured by customer type?
Laundry services represented 53.8% of global revenue in 2025, while residential applications accounted for 59.7% of revenue; commercial and industrial usage includes hospitality linen, healthcare textiles, and industrial workwear.
How does regulation affect dry-cleaning process operations?
EPA rules require phased transition away from perchloroethylene (PCE): prohibitions begin June 16, 2025 and end with PCE prohibited after December 19, 2034.
Reference

Cite This Report

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APA
Samuel Norberg. (2026, November 10). Laundry Service Industry Statistics. Gitnux. https://gitnux.org/laundry-service-industry-statistics
MLA
Samuel Norberg. "Laundry Service Industry Statistics." Gitnux, 10 Nov 2026, https://gitnux.org/laundry-service-industry-statistics.
Chicago
Samuel Norberg. 2026. "Laundry Service Industry Statistics." Gitnux. https://gitnux.org/laundry-service-industry-statistics.

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