Imagine a digital economy expanding faster than a speeding bullet train, where a projected global market valued at $456.7 billion in 2023 is set to explode to over $782 billion by 2030, fueled by astonishing regional growth, relentless cloud adoption, and AI-driven transformation.
Key Takeaways
- In 2023, the global information services market was valued at $456.7 billion, projected to reach $782.4 billion by 2030 with a CAGR of 8.1%
- The U.S. information services industry generated $248.2 billion in revenue in 2022, marking a 5.4% increase from 2021
- Asia-Pacific region accounted for 38.2% of the global information services market share in 2023, driven by digital transformation in China and India
- In 2023, top 5 information services firms generated $145.6 billion in combined revenue
- Average profit margin in U.S. information services industry was 12.4% in 2022, up from 10.8% in 2021
- Global information services EBITDA margins averaged 18.7% in 2023 for public companies
- The employment in U.S. information services industry stood at 1.2 million workers in 2023, up 2.1% YoY
- Global information services workforce estimated at 8.5 million in 2023, with 450,000 new jobs added
- Women represent 28.4% of the information services workforce in the U.S. as of 2023
- 72% of information services companies worldwide adopted AI technologies by end of 2023
- Cloud computing penetration in info services reached 89% in 2023, with hybrid cloud at 55%
- Big data analytics usage in information services firms: 68% in 2023, up from 52% in 2020
- Top 10 info services firms control 35% of global market share in 2023
- Market concentration ratio (CR5) in U.S. info services is 28.4% as of 2023
- AWS holds 31% share of global cloud info services market in Q4 2023
The information services industry is growing rapidly and globally, fueled by digital transformation.
Competitive Landscape
1Top 10 info services firms control 35% of global market share in 2023
Verified2Market concentration ratio (CR5) in U.S. info services is 28.4% as of 2023
Verified3AWS holds 31% share of global cloud info services market in Q4 2023
Verified4Microsoft Azure captured 23% of IaaS/PaaS market in 2023
Directional5Google Cloud's market share grew to 11% in global info services cloud by 2023
Single source6Oracle Cloud Infrastructure share reached 4.2% in 2023, fastest growing major provider
Verified7IBM holds 6.8% of hybrid cloud info services market in 2023
Verified8Salesforce dominates CRM info services with 19.5% market share in 2023
Verified9SAP's ERP services share at 24% in enterprise info services 2023
Directional10Adobe's digital experience platforms hold 15.2% market share in 2023
Single source11ServiceNow ITSM market share 28% in 2023 for info services management
Verified12Cisco's networking info services share 10.4% in enterprise segment 2023
Verified13VMware (Broadcom) virtualization share 42% pre-acquisition in 2023
Verified14Snowflake data cloud market share 18% in 2023
Directional15Databricks unified analytics share 13.5% in big data info services 2023
Single source16Palantir's data integration platforms 9.2% share in gov't info services 2023
Verified17Workday HCM info services share 16.8% in cloud HR 2023
Verified18Zoom's video comms share dropped to 38% in enterprise info services 2023
Verified19Heroku (Salesforce) PaaS share 22% in developer info services 2023
DirectionalCompetitive Landscape Interpretation
The cloud giants are forming a new oligarchy, as evidenced by AWS's towering dominance and Azure's muscular second place, while a fascinating constellation of powerful specialists—from Snowflake's data empire to ServiceNow's command of IT service desks—proves that in the information age, you can either own the whole stack or brilliantly own a critical piece of it.
Employment & Workforce
1The employment in U.S. information services industry stood at 1.2 million workers in 2023, up 2.1% YoY
Verified2Global information services workforce estimated at 8.5 million in 2023, with 450,000 new jobs added
Verified3Women represent 28.4% of the information services workforce in the U.S. as of 2023
Verified4Average annual wage in U.S. information services was $112,450 in 2023, 15% above national average
Directional5India's IT-BPM sector (info services) employed 5.4 million people in FY2023, growth of 7.5%
Single source6EU information services sector had 2.1 million employees in 2022, with 3.8% annual growth
Verified7Software developers in info services: 4.2 million globally in 2023, projected 25% growth by 2032
Verified8Remote work adoption in information services reached 62% of workforce in 2023
Verified9U.S. information services job openings averaged 150,000 per month in 2023
Directional10China’s information services employed 7.2 million in 2023, up 8.9% YoY
Single source11Average tenure in information services jobs is 4.1 years globally, per 2023 LinkedIn data
Verified1235% of information services jobs require AI/ML skills in 2024 postings, up from 22% in 2022
Verified13UK info services employment at 450,000 in 2023, with 12% skills shortage
Verified14Brazil info services workforce grew to 1.1 million in 2023, 9.2% increase
Directional15Cybersecurity specialists in info services: 1.8 million global jobs in 2023, shortage of 3.5 million
Single source16Australia's information services employed 280,000 in 2023, wage growth 5.1%
Verified17Turnover rate in info services industry averaged 13.7% in 2023
Verified18Japan info services jobs totaled 1.4 million in 2023, with aging workforce issue at 28% over 50
Verified19Cloud architects demand grew 35% YoY in info services hiring 2023
Directional2045% of global information services firms use AI for recruitment in 2023
Single sourceEmployment & Workforce Interpretation
While the global information services industry is booming with talent and pay, the field remains a stubborn boys' club with a revolving door, facing critical shortages in key areas like cybersecurity even as it rapidly automates its own hiring.
Market Size & Growth
1In 2023, the global information services market was valued at $456.7 billion, projected to reach $782.4 billion by 2030 with a CAGR of 8.1%
Verified2The U.S. information services industry generated $248.2 billion in revenue in 2022, marking a 5.4% increase from 2021
Verified3Asia-Pacific region accounted for 38.2% of the global information services market share in 2023, driven by digital transformation in China and India
Verified4Cloud-based information services segment grew by 12.7% YoY in 2023, representing 45% of total market revenue
Directional5Europe's information services market expanded to €192.5 billion in 2022, with a forecasted CAGR of 6.8% through 2028
Single source6The data processing & hosting subsector within information services reached $156.3 billion globally in 2023
Verified7North American information services market held 42% global share in 2023 valued at $193.8 billion
Verified8India's information services industry grew 15.2% in FY2023 to INR 4.2 trillion, fueled by IT exports
Verified9Global information services market CAGR from 2018-2023 averaged 7.9%, with recovery post-COVID at 9.2% in 2022
Directional10SaaS delivery model in information services captured 52% market share in 2023, valued at $237.5 billion
Single source11Brazil's information services sector revenue hit BRL 120.4 billion in 2023, up 11.3% YoY
Verified12The information services market in the Middle East & Africa is expected to grow at 10.4% CAGR to $45.6 billion by 2027
Verified13U.S. information services grew 4.8% in Q4 2023, contributing to annual total of $262.1 billion
Verified14China's information services industry output reached RMB 12.5 trillion in 2023, with 14.1% growth
Directional15Australia’s information services market valued at AUD 78.3 billion in 2023, CAGR 7.2% projected to 2028
Single source16Global information services market saw 6.5% growth in 2023 despite inflation, per IBISWorld analysis
Verified17Japan’s information services revenue totaled JPY 28.4 trillion in FY2023, up 5.9%
Verified18The PaaS segment in information services grew to $89.2 billion globally in 2023
Verified19UK information services industry contributed £112.7 billion to GDP in 2022, 4.2% growth
Directional20Southeast Asia information services market projected to hit $65.4 billion by 2025 at 9.8% CAGR
Single sourceMarket Size & Growth Interpretation
The global information services market is growing like a well-funded startup—aggressively bullish and utterly inescapable, with everyone from Silicon Valley to Bangalore betting big that our collective future will be stored, processed, and delivered from the cloud.
Revenue & Profitability
1In 2023, top 5 information services firms generated $145.6 billion in combined revenue
Verified2Average profit margin in U.S. information services industry was 12.4% in 2022, up from 10.8% in 2021
Verified3Global information services EBITDA margins averaged 18.7% in 2023 for public companies
Verified4AWS reported $90.8 billion in information services revenue for 2023, with 29% YoY growth
Directional5Microsoft's Azure cloud services (info services) revenue hit $56.8 billion in FY2023, 30% growth
Single source6Oracle's cloud infrastructure revenue reached $6.2 billion in Q4 FY2024, up 42%
Verified7IBM's information services segment revenue was $19.1 billion in 2023, margin 14.5%
Verified8Salesforce CRM services revenue totaled $34.9 billion in FY2024, 11% YoY increase
Verified9Google Cloud revenue for 2023 was $33.1 billion, with operating income turning positive at $2.7 billion
Directional10Average ROE for information services firms was 22.3% globally in 2023
Single source11Accenture's managed services revenue (info services) was $30.5 billion in FY2023, 8% growth
Verified12Cognizant's digital business revenue hit $12.4 billion in 2023, margins at 15.2%
Verified13Infosys reported $18.6 billion total revenue in FY2024, with 4.7% YoY growth in info services
Verified14TCS revenue from North America info services was INR 1.2 trillion in FY2024
Directional15Capgemini's revenue in 2023 was €22.5 billion, with 8.7% organic growth in info services
Single source16DXC Technology's revenue declined 10% to $13.7 billion in FY2023, margins squeezed to 6.1%
Verified17Atos SE reported €10.8 billion revenue in 2023, with negative 3.2% growth in info services
Verified18Global information services R&D spend totaled $45.2 billion in 2023, 9.8% of revenue
Verified19U.S. information services industry net profit reached $28.4 billion in 2022
DirectionalRevenue & Profitability Interpretation
Despite skyrocketing cloud revenues for tech giants and healthy margins overall, the relentless pace of innovation is creating a stark divide where only the agile thrive, leaving legacy players scrambling as their revenues and profits erode.
Technology Adoption
172% of information services companies worldwide adopted AI technologies by end of 2023
Verified2Cloud computing penetration in info services reached 89% in 2023, with hybrid cloud at 55%
Verified3Big data analytics usage in information services firms: 68% in 2023, up from 52% in 2020
Verified45G integration in info services networks covered 40% of enterprise users globally in 2023
Directional5Blockchain adoption in info services supply chains: 24% of firms in 2023, projected 58% by 2026
Single source6Edge computing deployment in info services grew to 33% market penetration in 2023
Verified7IoT devices managed by info services providers: 15.2 billion connected in 2023
Verified8Generative AI tools implemented in 41% of info services workflows in 2023
Verified9Cybersecurity spending in info services industry totaled $145 billion globally in 2023
Directional10RPA (Robotic Process Automation) adoption rate: 76% in large info services firms 2023
Single source11Quantum computing pilots in info services: 12% of top firms in 2023
Verified12Low-code/no-code platforms used by 65% of info services devs in 2023
Verified13Sustainable IT practices adopted by 58% of info services companies in 2023
Verified14API management tools penetration: 82% in info services ecosystems 2023
Directional15Digital twins technology in info services ops: 27% adoption in 2023
Single source16Zero-trust architecture implemented by 51% of info services enterprises in 2023
Verified17Metaverse/VR for training used by 19% of info services firms in 2023
Verified18Gartner predicts 75% of enterprise data will be processed at edge by 2025, with 2023 at 30% in info services
VerifiedTechnology Adoption Interpretation
The information services industry is now so thoroughly wired and data-drenched that it's essentially building a digital nervous system with the caution of a paranoid cat, having collectively realized that moving fast and breaking things becomes a lot less fun when you're the one responsible for gluing fifteen billion internet-enabled things back together.
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