Imagine a digital economy expanding faster than a speeding bullet train, where a projected global market valued at $456.7 billion in 2023 is set to explode to over $782 billion by 2030, fueled by astonishing regional growth, relentless cloud adoption, and AI-driven transformation.
Key Takeaways
- In 2023, the global information services market was valued at $456.7 billion, projected to reach $782.4 billion by 2030 with a CAGR of 8.1%
- The U.S. information services industry generated $248.2 billion in revenue in 2022, marking a 5.4% increase from 2021
- Asia-Pacific region accounted for 38.2% of the global information services market share in 2023, driven by digital transformation in China and India
- In 2023, top 5 information services firms generated $145.6 billion in combined revenue
- Average profit margin in U.S. information services industry was 12.4% in 2022, up from 10.8% in 2021
- Global information services EBITDA margins averaged 18.7% in 2023 for public companies
- The employment in U.S. information services industry stood at 1.2 million workers in 2023, up 2.1% YoY
- Global information services workforce estimated at 8.5 million in 2023, with 450,000 new jobs added
- Women represent 28.4% of the information services workforce in the U.S. as of 2023
- 72% of information services companies worldwide adopted AI technologies by end of 2023
- Cloud computing penetration in info services reached 89% in 2023, with hybrid cloud at 55%
- Big data analytics usage in information services firms: 68% in 2023, up from 52% in 2020
- Top 10 info services firms control 35% of global market share in 2023
- Market concentration ratio (CR5) in U.S. info services is 28.4% as of 2023
- AWS holds 31% share of global cloud info services market in Q4 2023
The information services industry is growing rapidly and globally, fueled by digital transformation.
Competitive Landscape
- Top 10 info services firms control 35% of global market share in 2023
- Market concentration ratio (CR5) in U.S. info services is 28.4% as of 2023
- AWS holds 31% share of global cloud info services market in Q4 2023
- Microsoft Azure captured 23% of IaaS/PaaS market in 2023
- Google Cloud's market share grew to 11% in global info services cloud by 2023
- Oracle Cloud Infrastructure share reached 4.2% in 2023, fastest growing major provider
- IBM holds 6.8% of hybrid cloud info services market in 2023
- Salesforce dominates CRM info services with 19.5% market share in 2023
- SAP's ERP services share at 24% in enterprise info services 2023
- Adobe's digital experience platforms hold 15.2% market share in 2023
- ServiceNow ITSM market share 28% in 2023 for info services management
- Cisco's networking info services share 10.4% in enterprise segment 2023
- VMware (Broadcom) virtualization share 42% pre-acquisition in 2023
- Snowflake data cloud market share 18% in 2023
- Databricks unified analytics share 13.5% in big data info services 2023
- Palantir's data integration platforms 9.2% share in gov't info services 2023
- Workday HCM info services share 16.8% in cloud HR 2023
- Zoom's video comms share dropped to 38% in enterprise info services 2023
- Heroku (Salesforce) PaaS share 22% in developer info services 2023
Competitive Landscape Interpretation
The cloud giants are forming a new oligarchy, as evidenced by AWS's towering dominance and Azure's muscular second place, while a fascinating constellation of powerful specialists—from Snowflake's data empire to ServiceNow's command of IT service desks—proves that in the information age, you can either own the whole stack or brilliantly own a critical piece of it.
Employment & Workforce
- The employment in U.S. information services industry stood at 1.2 million workers in 2023, up 2.1% YoY
- Global information services workforce estimated at 8.5 million in 2023, with 450,000 new jobs added
- Women represent 28.4% of the information services workforce in the U.S. as of 2023
- Average annual wage in U.S. information services was $112,450 in 2023, 15% above national average
- India's IT-BPM sector (info services) employed 5.4 million people in FY2023, growth of 7.5%
- EU information services sector had 2.1 million employees in 2022, with 3.8% annual growth
- Software developers in info services: 4.2 million globally in 2023, projected 25% growth by 2032
- Remote work adoption in information services reached 62% of workforce in 2023
- U.S. information services job openings averaged 150,000 per month in 2023
- China’s information services employed 7.2 million in 2023, up 8.9% YoY
- Average tenure in information services jobs is 4.1 years globally, per 2023 LinkedIn data
- 35% of information services jobs require AI/ML skills in 2024 postings, up from 22% in 2022
- UK info services employment at 450,000 in 2023, with 12% skills shortage
- Brazil info services workforce grew to 1.1 million in 2023, 9.2% increase
- Cybersecurity specialists in info services: 1.8 million global jobs in 2023, shortage of 3.5 million
- Australia's information services employed 280,000 in 2023, wage growth 5.1%
- Turnover rate in info services industry averaged 13.7% in 2023
- Japan info services jobs totaled 1.4 million in 2023, with aging workforce issue at 28% over 50
- Cloud architects demand grew 35% YoY in info services hiring 2023
- 45% of global information services firms use AI for recruitment in 2023
Employment & Workforce Interpretation
While the global information services industry is booming with talent and pay, the field remains a stubborn boys' club with a revolving door, facing critical shortages in key areas like cybersecurity even as it rapidly automates its own hiring.
Market Size & Growth
- In 2023, the global information services market was valued at $456.7 billion, projected to reach $782.4 billion by 2030 with a CAGR of 8.1%
- The U.S. information services industry generated $248.2 billion in revenue in 2022, marking a 5.4% increase from 2021
- Asia-Pacific region accounted for 38.2% of the global information services market share in 2023, driven by digital transformation in China and India
- Cloud-based information services segment grew by 12.7% YoY in 2023, representing 45% of total market revenue
- Europe's information services market expanded to €192.5 billion in 2022, with a forecasted CAGR of 6.8% through 2028
- The data processing & hosting subsector within information services reached $156.3 billion globally in 2023
- North American information services market held 42% global share in 2023 valued at $193.8 billion
- India's information services industry grew 15.2% in FY2023 to INR 4.2 trillion, fueled by IT exports
- Global information services market CAGR from 2018-2023 averaged 7.9%, with recovery post-COVID at 9.2% in 2022
- SaaS delivery model in information services captured 52% market share in 2023, valued at $237.5 billion
- Brazil's information services sector revenue hit BRL 120.4 billion in 2023, up 11.3% YoY
- The information services market in the Middle East & Africa is expected to grow at 10.4% CAGR to $45.6 billion by 2027
- U.S. information services grew 4.8% in Q4 2023, contributing to annual total of $262.1 billion
- China's information services industry output reached RMB 12.5 trillion in 2023, with 14.1% growth
- Australia’s information services market valued at AUD 78.3 billion in 2023, CAGR 7.2% projected to 2028
- Global information services market saw 6.5% growth in 2023 despite inflation, per IBISWorld analysis
- Japan’s information services revenue totaled JPY 28.4 trillion in FY2023, up 5.9%
- The PaaS segment in information services grew to $89.2 billion globally in 2023
- UK information services industry contributed £112.7 billion to GDP in 2022, 4.2% growth
- Southeast Asia information services market projected to hit $65.4 billion by 2025 at 9.8% CAGR
Market Size & Growth Interpretation
The global information services market is growing like a well-funded startup—aggressively bullish and utterly inescapable, with everyone from Silicon Valley to Bangalore betting big that our collective future will be stored, processed, and delivered from the cloud.
Revenue & Profitability
- In 2023, top 5 information services firms generated $145.6 billion in combined revenue
- Average profit margin in U.S. information services industry was 12.4% in 2022, up from 10.8% in 2021
- Global information services EBITDA margins averaged 18.7% in 2023 for public companies
- AWS reported $90.8 billion in information services revenue for 2023, with 29% YoY growth
- Microsoft's Azure cloud services (info services) revenue hit $56.8 billion in FY2023, 30% growth
- Oracle's cloud infrastructure revenue reached $6.2 billion in Q4 FY2024, up 42%
- IBM's information services segment revenue was $19.1 billion in 2023, margin 14.5%
- Salesforce CRM services revenue totaled $34.9 billion in FY2024, 11% YoY increase
- Google Cloud revenue for 2023 was $33.1 billion, with operating income turning positive at $2.7 billion
- Average ROE for information services firms was 22.3% globally in 2023
- Accenture's managed services revenue (info services) was $30.5 billion in FY2023, 8% growth
- Cognizant's digital business revenue hit $12.4 billion in 2023, margins at 15.2%
- Infosys reported $18.6 billion total revenue in FY2024, with 4.7% YoY growth in info services
- TCS revenue from North America info services was INR 1.2 trillion in FY2024
- Capgemini's revenue in 2023 was €22.5 billion, with 8.7% organic growth in info services
- DXC Technology's revenue declined 10% to $13.7 billion in FY2023, margins squeezed to 6.1%
- Atos SE reported €10.8 billion revenue in 2023, with negative 3.2% growth in info services
- Global information services R&D spend totaled $45.2 billion in 2023, 9.8% of revenue
- U.S. information services industry net profit reached $28.4 billion in 2022
Revenue & Profitability Interpretation
Despite skyrocketing cloud revenues for tech giants and healthy margins overall, the relentless pace of innovation is creating a stark divide where only the agile thrive, leaving legacy players scrambling as their revenues and profits erode.
Technology Adoption
- 72% of information services companies worldwide adopted AI technologies by end of 2023
- Cloud computing penetration in info services reached 89% in 2023, with hybrid cloud at 55%
- Big data analytics usage in information services firms: 68% in 2023, up from 52% in 2020
- 5G integration in info services networks covered 40% of enterprise users globally in 2023
- Blockchain adoption in info services supply chains: 24% of firms in 2023, projected 58% by 2026
- Edge computing deployment in info services grew to 33% market penetration in 2023
- IoT devices managed by info services providers: 15.2 billion connected in 2023
- Generative AI tools implemented in 41% of info services workflows in 2023
- Cybersecurity spending in info services industry totaled $145 billion globally in 2023
- RPA (Robotic Process Automation) adoption rate: 76% in large info services firms 2023
- Quantum computing pilots in info services: 12% of top firms in 2023
- Low-code/no-code platforms used by 65% of info services devs in 2023
- Sustainable IT practices adopted by 58% of info services companies in 2023
- API management tools penetration: 82% in info services ecosystems 2023
- Digital twins technology in info services ops: 27% adoption in 2023
- Zero-trust architecture implemented by 51% of info services enterprises in 2023
- Metaverse/VR for training used by 19% of info services firms in 2023
- Gartner predicts 75% of enterprise data will be processed at edge by 2025, with 2023 at 30% in info services
Technology Adoption Interpretation
The information services industry is now so thoroughly wired and data-drenched that it's essentially building a digital nervous system with the caution of a paranoid cat, having collectively realized that moving fast and breaking things becomes a lot less fun when you're the one responsible for gluing fifteen billion internet-enabled things back together.
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