Gitnux/Report 2026

Finance and Banking Industry Statistics

The global payments market generated approximately $2.6 trillion in annual revenue from 3.8 trillion transactions in 2026, explore the figures behind growth, companies and trends.
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Finance and Banking Industry Statistics
Samuel NorbergWritten by Samuel Norberg·Fact-checked by Maya Johansson
Published
How this report is researched
01Editorial Scope

An editor sets the topic, the inclusion criteria, and the evaluation framework before research starts.

02Source Research

AI search agents locate sources and extract each figure together with the document it came from.

Read our full methodology →

Search agents attach provenance to every extracted figure.

Next review: within 31 days

01 Industry overview

The finance and banking industry at a glance

Global banking generated $1.3 trillion in net income in 2025, while balances held by banks reached $406 trillion as AI, digital payments and nonbank competition reshaped the industry.

$1.3T[23]
Global net income, 2025
$406T[23]
Bank balances, 2025
$2.6T[23]
Global payments revenue, 2026
1.20%[69]
U.S. bank ROA, 2025
Market size
Balances held by banks, including deposits, loans and assets under management, rose from $381 trillion in 2024 to $406 trillion in 2025. The broader global financial system reached $468 trillion in 2025 when nonbank intermediation is included.[23]
Forecast & CAGR
Global corporate and investment banking revenue is forecast to increase from $1.139 trillion in 2025 to $1.528 trillion in 2029, equivalent to a 5.4% CAGR. Regional CIB revenue is forecast to grow at 7% annually in Asia-Pacific, 6% in the Americas and 4% in Europe from 2025 to 2029.[10]
Market share & regions
North America accounted for 38.02% of the global retail banking market in 2025. In corporate and investment banking, the 18 largest global banks represented approximately 65%–70% of global market share, with APAC showing the fastest historical revenue growth at 9% annually from 2022 to 2024.[100][10]
Segmentation
Retail banking revenue pools reached $2.898 trillion globally in 2024 and are forecast to reach $3.562 trillion by 2029. In corporate and investment banking, corporate and institutional banking revenue was $397 billion in 2025, while non-CIB banking revenue was $742 billion.[101][10]
Key players & concentration
Industrial and Commercial Bank of China remained the world’s largest bank by assets in S&P Global Market Intelligence’s 2026 ranking. The 18 largest corporate and investment banks accounted for about 65%–70% of global CIB revenue, indicating high concentration in wholesale banking.[3][10]
Pricing
Global banking net interest margin declined slightly from 1.65% in 2024 to 1.63% in 2025 as interest rates began to fall in major markets. U.S. banks nevertheless increased their net interest margin by 9 basis points in 2025.[23]
Trends, drivers & challenges
Banking balances grew 6.5% in 2025, while AI adoption, digital payments and shifting funds toward nonbank providers became major structural drivers. The nonbank financial intermediation sector grew 9.4% in 2024—twice the banking sector’s 4.7% growth rate—and reached 51% of global financial assets, increasing competition and potential stability risks.[23][102]
Consumer behavior & competition
A McKinsey survey of 46,000 retail banking customers found that nearly one-quarter use generative AI for financial tasks, and 74% of AI users rely on ChatGPT, Claude or Gemini rather than their bank’s chatbot. More than 50% of customers with at least $100,000 in wealth were already using large language models for financial questions.[23]
M&A
The Federal Reserve approved 145 bank merger and acquisition applications in 2025, up from 99 in 2024. M&A applications represented 16.4% of all approved applications in 2025, while the average processing time for M&A applications was 85 days.[103]
Regulation
As of September 30, 2026, three-quarters of Basel Committee member jurisdictions had published rules adopting the final Basel III standards. The framework includes post-crisis reforms published in 2017–19 and a five-year phase-in for some requirements.[1]
Latest news
The latest industry developments are centered on AI-enabled banking and payments: McKinsey’s 2026 banking review reports that banks are redesigning customer distribution and controls for agentic AI, while its 2026 payments report estimates that global payments generate approximately $2.6 trillion in annual revenue from 3.8 trillion transactions.[23]

02 Ranking

Top 10 Companies in the Finance And Banking Industry

The leading companies in the finance and banking industry, ranked on market impact, performance, momentum, innovation and brand popularity.

Updated November 11, 2026 · Next review December 11, 2026

Verdict

JPMorgan Chase stands out for operating breadth across banking categories because it runs major consumer, commercial, investment banking and asset-management businesses worldwide, while Bank of America focuses on retail-scale client coverage since it serves about 69 million consumer and small-business clients across the US and international markets.

Ranked by Overall score · How we score ↓

Editor's top 3 picks

Where to start, by need.

  1. #1 Overall · Leader in wealth & asset management

    JPMorgan Chase

    US

    Ranked #1 · 8.9 · Wealth & asset management

    Why we picked it: Its global consumer, commercial, investment banking, and asset-management businesses operate across worldwide markets, supported by 2.8% revenue growth.

    See in ranking ↓Visit jpmorganchase.com ↗

  2. Leader in investment banking & advisory

    Bank of America

    US

    Ranked #2 · 8.7 · Investment banking & advisory

    Why we picked it: Its consumer and small-business scale supports 6.8% revenue growth while serving about 69 million clients across US and international markets.

    See in ranking ↓Visit bankofamerica.com ↗

  3. Leader in commercial & corporate banking

    HSBC

    GB

    Ranked #5 · 8.3 · Commercial & corporate banking

    Why we picked it: Its international banking footprint spans Hong Kong, the UK, Europe and Asia, alongside 3% revenue growth.

    See in ranking ↓Visit hsbc.com ↗

Pick 1 is the #1 company overall. Picks 2 and 3 are the highest-ranked companies in the top 5 that add a new segment.

Full ranking

Sort by
Top 10 companies in the finance and banking industry, 2026 – Gitnux ranking
#CompanyOverall ↓Company snapshot
1

JPMorgan Chase

Wealth & asset management · US

8.9
2

Bank of America

Investment banking & advisory · US

8.7
3

Mitsubishi UFJ Financial Group

Wealth & asset management · JP

8.6
4

Goldman Sachs

Wealth & asset management · US

8.4
5

HSBC

Commercial & corporate banking · GB

8.3
6

UBS Group

Wealth management and investment banking · CH

8.2
7

Wells Fargo

Consumer, commercial and investment banking · US

8.0
8

Banco Santander

Retail, commercial and corporate banking · ES

7.9
9

Citigroup

Global corporate and consumer banking · US

7.9
10

BNP Paribas

European banking and financial services · FR

7.6

How we score

  • Impact (30%): scale and weight in the market (revenue, market share, employees, market position).
  • Performance (20%): recent revenue growth and operating margin; an analyst assessment where a company does not publish them.
  • Momentum (20%): growth trajectory and future potential.
  • Innovation (15%): R&D intensity and how technologically advanced the company is.

Popularity (brand search demand, 15%) counts toward Overall but is not published as a column. Overall leaves out what is not known.

Scale Scores are shown on a 7–10 scale with one decimal; bars start at 7.0.

Cadence Recalculated when new figures are published; next review December 11, 2026.

Independence. Rankings are editorially independent. Scores, ranks, picks and the verdict follow the method above; no company can pay to change them.

Cite this ranking

APA

Samuel Norberg. (2026, November 11). Top 10 companies in the finance and banking industry. In Finance And Banking Industry Statistics. Gitnux. https://gitnux.org/finance-and-banking-industry-statistics/#top-companies

report visual · Comparison

Revenue of the largest finance and banking companies

JPMorgan Chase leads with $182.4B in annual revenue (group level, converted to USD).

JPMorgan Chase$182.4B
Bank of America$113.1B
Citigroup$85.2B
Wells Fargo$83.7B
HSBC$68.3B
Goldman Sachs$58.3B
source-verifiedjpmorganchase.com · investor.bankofamerica.com · citigroup.com · wellsfargo.com · hsbc.com · goldmansachs.com2025

04 Statistics

Technology & Innovation

AI adoption moves beyond internal pilots into customer-facing use cases, with 80% of financial-services firms reporting active AI use in 2026.

AI in the finance and banking industry

  • 16% of surveyed financial firms use AI for credit-risk assessment, while 19% plan to do so within three years.[1]
  • 61% of banking survey respondents reported substantial impacts from generative-AI deployments in 2025.[2]
  • 41% of banks cited chatbots as the focus of their external AI deployments in 2025.[3]
  • $97 billion is the projected 2027 AI investment by banking, insurance, capital-markets and payments firms worldwide.[4]
  • 97% of financial-services and capital-markets employers expect AI and information-processing technologies to transform their businesses by 2030.[5]
  • $35 billion was spent on AI by financial-services firms worldwide in 2023.[4]

Automation in the finance and banking industry

  • 47% of financial-services employers expect to transition employees from AI-disrupted roles to other positions by 2030.[5]
  • 41% of employers expect to downsize their workforce as AI capabilities expand through 2030.[5]
  • Bank tellers and related clerks are among the fastest-declining occupations expected by employers through 2030.[5]
  • 49% of U.S. banking CEOs identified reskilling and upskilling as a workforce response to AI disruption in 2025.[6]
  • 81.5% is the estimated share of financial-services and capital-markets work-task delivery affected by automation during 2025–2030.[4]
  • 97% of insurance and pensions-management employers plan to accelerate automation of processes and tasks by 2030.[5]

Digital Transformation in the financial services sector (sector benchmark)

  • 43% of financial services firms said they will need an entirely new technology stack to succeed in the age of AI.[7]
  • 84% of financial services firms said integrating front-, middle- and back-office systems into one platform is important in 2026.[7]
  • 27% of financial services firms reported financial benefits from AI in 2026, up from 14% in 2025.[7]
  • 80% of financial services firms reported active AI use in 2026, up from 31% in 2025.[7]
  • 26% of financial services firms reported using agentic AI in 2026, according to a global digital-transformation study.[7]

Technology Adoption in the financial services sector (sector benchmark)

  • 61% of financial institutions recently adopted AI or improved their AI capabilities, based on a 2024 survey across 11 markets.[8]
  • 54% of surveyed financial services companies had deployed AI initiatives by January 2025, up from 40% one year earlier.[3]
  • 35% of financial institutions adopted or improved generative-AI capabilities during the 12 months covered by the 2024 survey.[8]
  • 59% of finance leaders reported using AI in their finance function in 2025, according to Gartner’s survey of 183 senior finance leaders.[9]
  • About one-third of financial services companies reported using generative AI by January 2025, compared with 21% a year earlier.[3]

Cloud Computing in the financial services sector (sector benchmark)

  • 33% of financial services firms were highly satisfied with cloud-related reductions in operational costs in Capgemini’s 2024 survey.[10]
  • 82% of financial services firms used a hybrid- or multi-cloud strategy in LSEG’s 2025 global survey.[11]
  • 87% of financial services firms increased cloud investment during the two years preceding LSEG’s 2025 global survey.[11]
  • 43% of banking and financial services organizations were moving toward a cloud-first analytics approach in the WNS-Forrester survey.[12]
  • 91% of financial organizations had at least one cloud platform in 2023, up from 37% in 2020.[10]

Big Data in the financial services sector (sector benchmark)

  • 43% of financial services firms had adopted customer-data platforms at least partially or were scaling them, based on Capgemini’s 2024 survey.[10]
  • 37% of surveyed bank marketers said their bank was on the way to using data and analytics to support strategic goals in 2024.[13]
  • 18% of finance firms adopted big-data analytics in the OECD’s cross-country comparison; the European data refer to 2019.[14]

05 Statistics

Data & Analytics

Data accessibility and governance drive measurable adoption concerns, with 86% of U.S. respondents naming data access and usability as a top concern in 2024.

Business intelligence in the finance and banking industry

  • 52% of banking and capital-markets respondents said more than half of their data had migrated to the cloud.[15]
  • 40% of banking and capital-markets respondents cited avoiding vendor lock-in as a leading reason for adopting a multi-cloud approach.[15]
  • More than 90% of bank data users said needed data was often unavailable or took too long to retrieve in Deloitte’s survey.[15]
  • Client and transaction profiling were among the most frequent commercial AI use cases reported by EU banks in the EBA’s spring 2024 questionnaire.[16]
  • 36% of banking and capital-markets respondents cited improved performance and latency as a leading reason for adopting a multi-cloud approach.[15]
  • More than $5 billion was planned for data initiatives by U.S. banks in 2023, according to Deloitte’s banking data-and-analytics survey.[15]

Data analytics in the finance and banking industry

  • 55% of AI use cases in UK financial services had some degree of automated decision-making in 2024.[17]
  • 17% of reported AI use cases in UK financial services used foundation models in 2024.[17]
  • 2% of AI use cases in UK financial services had fully autonomous decision-making in 2024.[17]
  • 75% of UK financial-services firms were already using artificial intelligence in 2024, with another 10% planning to use it within three years.[17]
  • 34% of UK financial-services firms reported complete understanding of the AI technologies they used in 2024.[17]
  • 62% of AI use cases in UK financial services were rated low materiality by the firms using them.[17]

Data Quality in the financial services sector (sector benchmark)

  • Across global financial services, 36% of organizations rated their data excellent for quantity and completeness in 2024.[18]
  • Across U.S. banking and capital markets, 86% of respondents named data access and usability as a top concern in 2024.[15]
  • Across significant European banking institutions, 32% did not apply data-quality-management principles to end-user computing in 2023.[19]
  • Across U.S. banking and capital markets, 94% of respondents named data accuracy and reliability as a priority in 2024.[15]
  • Across banks supervised by the European Central Bank, 28% reported that all data used by critical functions came from golden sources in 2023.[19]
  • Across global financial services, 34% of organizations rated their data excellent for accuracy and integrity in 2024.[18]

Data Governance in the financial services sector (sector benchmark)

  • Across global financial services, 54% of companies rated data governance at one of the two highest maturity levels in 2024.[6]
  • Across 35 surveyed banks, insurers, and financial-services firms in 38 countries, 54% had adopted a semantic layer for organization-wide data governance in 2025.[20]
  • Across financial-services organizations surveyed globally, 43.7% lacked a standardized certification process for analytics content in 2025.[21]
  • Across financial-services organizations surveyed globally, 82.9% had implemented governance policies specifically applying to business intelligence and analytics in 2025.[21]
  • Across financial-services organizations surveyed globally, 57.1% identified BI-content testing as the top future investment in analytics governance in 2025.[21]

KPIs in the finance and banking industry

  • 43% was BBVA’s later cost-to-income ratio after its digital-sales expansion, down from approximately 50%.[22]
  • 15% of primary checking accounts were held by U.S. midcap banks in 2024, nine percentage points lower than in 2015.[23]
  • 1.22 new products per digital-banking user was the average 2024 cross-sell KPI reported for financial institutions.[24]
  • $517.835 billion was Bank of America’s consumer investment-asset balance at year-end 2024.[25]
  • 61% of BBVA’s product sales were completed digitally in the later period analyzed by Accenture, versus 25% five years earlier.[22]
  • 42% of customers at U.S. midcap and smaller banks were baby boomers in 2024.[23]

06 Statistics

Strategy & Growth

Corporate and investment banking revenue growth is forecast to accelerate toward 2029, with $1.528 trillion projected from $1.139 trillion in 2025.

Growth in the finance and banking industry

  • 7 percentage points was the increase in digital-payment usage among adults in low- and middle-income countries between 2021 and 2024.[26]
  • $1.2 trillion was global banking-sector net income in 2024.[23]
  • 24% of account owners in low- and middle-income countries formally borrowed money in 2024.[26]
  • 4.8% was the average annual growth in global nominal GDP between 2019 and 2024.[23]
  • 83.3% of adults in East Asia and the Pacific had an account in 2024.[27]
  • $5.5 trillion was global banking-sector revenue after risk costs in 2024.[23]

Differentiation in the finance and banking industry

  • 11.7% was global banking’s return on tangible equity in 2023.[23]
  • 77 was Wells Fargo’s U.S. banking satisfaction score in 2024.[28]
  • 5% of global financial-intermediation revenue came from investment banking in 2023.[23]
  • 2% of global financial-intermediation revenue came from market infrastructure in 2023.[23]
  • 81 was Chase’s U.S. banking satisfaction score in 2024.[28]
  • 28% of global financial-intermediation revenue came from corporate and commercial banking in 2023.[23]

Mergers and acquisitions in the finance and banking industry

  • $1.990 billion was the announced value of UMB Financial’s proposed acquisition of Heartland Financial in 2024.[15]
  • 48 U.S. bank deals were announced through May 20, 2024.[15]
  • €850 million was the synergy target cited for BBVA’s pursuit of Sabadell in 2024.[29]
  • $35.338 billion was the announced value of Capital One’s proposed acquisition of Discover Financial Services in 2024.[15]
  • 48 U.S. bank deals had been announced by May 20, 2024, with an aggregate value of $6.22 billion.[15]
  • 202 U.S. bank deals were announced in 2021, according to the Deloitte banking M&A series.[15]

Strategic partnerships in the finance and banking industry

  • 54% of banks viewed fintech partnerships as a moderate growth driver in 2024.[30]
  • 35% of banks and credit unions had invested in a fintech in the three years covered by a 2021 partnership survey.[31]
  • 57% of community banks had partnered with at least one fintech by 2026, according to Cornerstone Advisors data cited by ICBA.[32]
  • 27.4% of banks that invested in fintechs subsequently formed a partnership with a fintech.[33]
  • 16% of banks viewed fintech partnerships as a strong growth driver in 2024.[30]
  • 54% of U.S. banks surveyed viewed fintech partnerships as a moderate growth driver in 2024.[30]

07 Statistics

People & Workforce

Workforce planning stays tightly linked to AI change, with 77% of employers planning reskill or upskill alongside AI by 2030.

Hiring in the finance and banking industry

  • 59% of US bank executives said attracting or retaining talent had not become more difficult in 2024–25 compared with previous years.[34]
  • 70,000-plus U.S. banking-sector job postings were analyzed in a 2025 recruitment and salary trends report.[35]
  • 92% of US bank CEOs said an aging workforce would affect recruitment, retention and culture.[6]
  • 69% of financial-services employers plan to recruit talent skilled in AI-tool design and enhancement by 2030.[5]
  • 20.5% of surveyed banks reported hiring or employment-culture changes in the 2024 Banking Industry Hiring Trends and Emerging Skill Needs survey.[36]

Employee retention in the finance and banking industry

  • 16% of surveyed banks reported annual frontline-employee turnover of 11% to 20% in 2024.[37]
  • 12% of retail-banking employees were reported to leave within their first six months in 2026.[38]
  • Officer turnover in the Illinois banking industry was approximately 6.5% in 2023.[39]
  • 41% of US banks reported 6%–10% annual frontline-employee turnover in 2024.[37]
  • 6.5% was the reported 2023 turnover rate for officer employees in US banks.[39]

Remote Work in the financial services sector (sector benchmark)

  • 68% of U.S. financial services workers said they would consider seeking new employment if remote and hybrid flexibility were reduced in 2023.[40]
  • Across U.S. financial services, 82% of companies offered some form of work-location flexibility in 2025.[41]
  • 87% of U.S. financial services employees said remote work helped them balance home and work responsibilities in 2025.[6]
  • 52.5% of workers in U.S. financial activities teleworked in June 2026, according to the Bureau of Labor Statistics.[42]

Hybrid Work in the financial services sector (sector benchmark)

  • 52% of financial services companies used a structured hybrid model in early 2024, up from 41% in March 2023.[43]
  • 42.2% of remotely workable finance and insurance jobs were hybrid in July 2025 in the United States.[41]
  • 52% of financial services companies used a structured hybrid model in 2024, up from 41% in 2023, according to a survey of 777 companies.[43]
  • 28.7% of U.S. finance and insurance workers were in hybrid work arrangements as of September 24, 2024.[44]
  • 2.58 days was the average weekly in-office requirement among financial services companies using structured hybrid work in 2024.[43]

Upskilling in the finance and banking industry

  • 47% of employers plan to transition employees from AI-disrupted roles to other positions by 2030.[5]
  • 77% of employers plan to reskill or upskill existing workers to work more effectively alongside AI by 2030.[5]
  • 62% of employers plan to hire people with skills to work alongside AI by 2030.[5]
  • 69% of employers plan to recruit talent skilled in AI-tool design and enhancement by 2030.[5]
  • 17% of employers expect to prioritize apprenticeships in hiring decisions by 2030.[5]

Employee Engagement in the financial services sector (sector benchmark)

  • 16% of employees worldwide were actively disengaged at work in 2025.[45]
  • 12% of employees in Europe were engaged at work in 2025.[45]
  • 20% of employees worldwide were engaged at work in 2025, according to Gallup’s World Poll.[45]
  • 31% of employees in the United States and Canada were engaged at work in 2025.[45]

DEI in the finance and banking industry

  • 4% of North American financial-services C-suite executives were women of color in the cited analysis.[23]
  • 36.4% of Standard Chartered’s board identified as ethnic minority at the end of 2025.[46]

08 Statistics

Customer & Sales

Customer experience in the finance and banking industry

  • 28% of U.S. national-bank and credit-card app customers used virtual assistants in 2026.[47]
  • 86 points was the 2025 U.S. banking score for teller and staff courtesy on the American Customer Satisfaction Index’s 0–100 scale.[28]
  • 723 out of 1,000 was the 2026 satisfaction score for U.S. national-bank mobile apps.[47]
  • 88% of U.S. respondents said customer experience was as important as, or more important than, banking products and services in 2024.[48]
  • 29% of consumers said current online service from financial providers was inadequate in the 2024 international banking survey.[49]

Customer retention in the finance and banking industry

  • 31% of U.S. households said in 2024 that they were considering eliminating some financial-provider relationships, up from 23% in 2020.[50]
  • 8% of U.S. retail-bank customers said they had changed their primary bank in 2024, compared with 5% in 2018.[47]
  • 57% of U.S. consumers said they would stay with their bank unless another provider offered attractive incentives in 2024.[51]
  • 5% to 10% was the newly acquired-customer churn rate reported by more than half of surveyed banks in 2024.[10]
  • 46% of consumers said they would remain with a financial-services provider offering excellent customer experience even if rates or fees increased.[52]

Customer acquisition in the finance and banking industry

  • 52% of retail-banking customers said low fees were the most important factor when opening a new checking account in the 2025 U.S. study.[53]
  • 49% of U.S. checking-account openings in the fourth quarter of 2025 were secondary accounts held by customers with an existing banking relationship.[47]
  • 14.1% of new U.S. affluent checking customers were acquired by Bank of America in the fourth quarter of 2025.[47]
  • 33% of global banking consumers had a relationship with a digital bank in the 2025 study.[22]
  • 69% of retail banking sales came through digital channels at upper-quartile European banks in McKinsey’s analysis.[23]

Customer loyalty in the finance and banking industry

  • 29% of U.S. retail-bank customers likely to switch cited excessive or high fees as a reason in 2024.[47]
  • 2.6 times faster revenue growth was recorded in North America among banks with the highest advocacy scores.[22]
  • 44% of U.S. banking customers used mobile apps most often to manage accounts in 2026.[54]
  • 67% of digital-bank customers said they were likely to recommend their bank in the 2025 retail-banking study.[53]
  • 1.7 times faster revenue growth was recorded by banks with the highest customer-advocacy scores in the 2025 study.[22]

Lead generation in the finance and banking industry

  • 36% of retail-banking customers cited an excellent mobile app as an important factor when opening a new checking account in 2025.[53]
  • 57% of U.S. consumers said they were looking for a new credit card or bank account in the 2024 financial-affiliate survey.[55]
  • 38% of retail-banking customers cited trust as an important factor when opening a new checking account in the 2025 study.[53]
  • 45% was the phone-lead rate for financial-services calls from paid search in Invoca’s 2026 benchmark data.[56]
  • 53% was the phone-lead rate for financial-services calls referred by ChatGPT in Invoca’s 2026 benchmark data.[56]

09 Statistics

Marketing & Brand

Marketing budgets keep shifting toward digital channels, with 45.1% of U.S. bank marketers expecting to increase social-media spending in 2026.

Marketing in the finance and banking industry

  • 45.1% of U.S. bank marketers expected to increase social-media spending in 2026.[13]
  • 3.76% was the bank marketing ratio, measured as advertising and marketing spend divided by net revenue, in 2024.[57]
  • 29.2% of U.S. bank marketers expected to increase email-marketing spending in 2026.[13]
  • 13% was the share of bank marketing budgets allocated to outside agencies in 2024, down from 18% in 2022.[13]
  • 38.1% of bank marketers expected to increase content-marketing budgets in 2026.[13]

Digital marketing in the finance and banking industry

  • 82.1% of U.S. bank marketers expected to increase search-engine marketing and optimization spending in 2025.[13]
  • 50% of financial-services consumers preferred handling transaction disputes digitally without assistance in Salesforce’s 2024 survey.[52]
  • 82.1% of bank marketers expected to increase search-engine marketing and optimization budgets in 2025.[58]
  • 16.85% was the mean increase in digital-marketing spending reported by technology, software and platform firms in the Fall 2024 CMO Survey, compared with 4.83% for banking, finance and insurance.[59]
  • 46.4% of bank marketers expected to increase social-media budgets in 2025.[58]

Branding in the finance and banking industry

  • $44.179 billion was RBC’s 2025 brand value in the Kantar Financial Services ranking.[60]
  • 13% was the year-over-year increase in the aggregate value of the world’s top 500 banking brands in 2025.[61]
  • 18% of banking customers believed technology had made their service experience better in Avanade’s 2025 research.[62]
  • 32% of banking customers believed service quality had improved during the previous five years in Avanade’s 2025 research.[62]
  • $44.196 billion was Wells Fargo’s 2025 brand value in the Kantar Financial Services ranking.[60]

Social media in the finance and banking industry

  • 77% of U.S. Gen Z respondents sought financial advice or information online or through social media in 2024.[63]
  • 50% of U.S. Gen Z respondents who sought financial information on social media used Instagram in 2024.[63]
  • 84% of surveyed U.S. adults said they would give up social media for a year rather than banking apps in Wells Fargo’s 2026 survey.[64]
  • 6 was the average number of annual social-media touchpoints per banking customer in Avanade’s 2025 research.[62]
  • 28% of bank customers said they did not use social-media banking services in the 2021 Digital Life Index.[65]

Influencer Marketing in the financial services sector (sector benchmark)

  • 60% of financial-services marketers reported dedicated and growing budgets for creator or influencer marketing in 2026.[66]
  • 37% of banking executives in a survey of 102 finance respondents recognized influencer marketing as a potent tool for authentic consumer connections in 2023.[67]
  • 5% of financial-services marketers reported dedicated but shrinking budgets for creator or influencer marketing in 2026.[66]
  • 7% of financial-services marketers reported folding creator or influencer marketing into other channels rather than maintaining a dedicated budget in 2026.[66]
  • 23% of financial-services marketers reported dedicated but flat budgets for creator or influencer marketing in 2026.[66]

10 Statistics

Operations & Execution

Operational risk and third-party exposure remain central, including more than 200 nationally significant cyber incidents reported in the UK in 2025.

Process optimization in the finance and banking industry

  • 60.7% of the increase in digital payments per account holder in Latin America and the Caribbean between 2017 and 2024 was attributable to fast-payment systems.[26]
  • 2.9 trillion Vietnamese dong was spent on technology and infrastructure by Techcombank in 2024, up 28.5% year on year.[68]
  • 75% of adults in Brazil and Costa Rica used Pix or SINPE, respectively, in 2024.[26]
  • 12% of U.S. banks used fintech for small-business loan performance tracking and servicing in 2022.[69]
  • 9% of U.S. banks used fintech for small-business loan underwriting in 2022.[69]

Operational efficiency in the finance and banking industry

  • 32.7% was Techcombank’s cost-to-income ratio in Vietnam in 2024, compared with 33.1% in 2023.[68]
  • 54.8 billion euros of operational-risk losses were projected across three years for EU banks under the EBA’s 2025 adverse scenario.[16]
  • 19.5 billion euros of operational-risk losses were projected for the first year of the EBA’s adverse scenario for EU banks.[16]
  • 9.5% was the approximate trailing return on equity for euro-area banks during 2024, according to ECB analysis.[70]
  • 85% of publicly traded U.S. banks mentioned digital service platforms in their 2022 annual reports.[69]

Quality management in the finance and banking industry

  • Approximately 8.5 million devices were affected globally by the July 2024 CrowdStrike outage, including systems used by UK banks.[17]
  • The FCA and PRA fined TSB £48.65 million for operational-risk management and governance failures.[17]
  • More than 200 nationally significant cyber incidents were reported in the UK in 2025, compared with 89 in 2024, affecting the financial-sector risk environment.[17]
  • Between 8% and 9% of U.S. banks used fintech for quality control of small-business loan approvals in 2022.[69]
  • 21% of U.S. banks used fintech for regulatory compliance in small-business lending in 2022.[69]

Supply chain in the finance and banking industry

  • A SWIFT Y-Copy dependency caused a four-hour CHAPS settlement outage in the UK on 18 July 2024.[17]
  • 55% of World Bank Group purchases of goods and services occurred at headquarters in 2024.[26]
  • 11.6 billion euros were paid to suppliers by Santander in 2024, with local suppliers representing 89% of suppliers and 88% of procurement volume.[71]
  • 2 billion US dollars was the World Bank Group’s approximate annual purchasing volume in 2024.[26]
  • ICBC Financial Services was among financial firms affected by a cyberattack on a third-party financial-services provider in 2023.[17]

Outsourcing / Offshoring in the financial services sector (sector benchmark)

  • Among U.S. banks surveyed, 57% had considered outsourcing information technology departments in 2024, the highest share among listed departments.[37]
  • Across surveyed finance organizations, 17% were evaluating nearshore locations for future operations in 2026, compared with 13% evaluating offshore locations.[72]
  • Across surveyed finance organizations, 64% were implementing or evaluating offshoring or nearshoring for finance operations in 2026, while 36% planned to remain fully U.S.-based.[72]
  • Among significant European banks, 67% of outsourcing contracts were sub-outsourced to external service providers in the 2024 analysis.[19]
  • Among significant European banks, outsourcing services accounted for 7.2% of administrative expenses at year-end 2023, up from 6.8%.[19]

11 Statistics

Finance & Pricing

Margin pressure remains tied to interest rates, with global banking net interest margin declining from 1.65% in 2024 to 1.63% in 2025.

Pricing strategy in the finance and banking industry

  • Euro-area banks’ net interest income was approximately 2.25% of assets for higher-ROA banks in 2024.[70]
  • 884.8 billion Vietnamese dong of Techcombank’s 2024 fee income came from foreign-exchange sales in Vietnam.[68]
  • 36% was the fiscal-2024 growth rate of Axis Bank’s retail-banking fee income in India.[73]
  • Euro-area banks’ net interest income was approximately 0.7% to 0.8% of assets for lower-ROA banks during 2022–2025.[70]
  • Euro-area bank return on equity was approximately 9.5% during 2024.[70]

Cost reduction in the finance and banking industry

  • The median cost of a new U.S. storefront bank branch was $800,000 in the cited FDIC and NCUA deposit analysis.[54]
  • 43% of U.S. bank executives prioritized improving reporting to reveal operating costs and inefficiencies in 2024.[30]
  • The median cost of a new freestanding U.S. bank branch was $2.5 million in the cited FDIC and NCUA deposit analysis.[54]
  • 2.5 percentage points was the increase in the cost-to-income ratio of large German banks in 2024 despite lower administrative spending.[74]
  • 33.1% was Techcombank’s cost-to-income ratio in Vietnam in 2023, before improving to 32.7% in 2024.[68]

Profitability in the finance and banking industry

  • 9.5% was the approximate trailing return on equity for euro-area banks during 2024.[70]
  • U.S. FDIC-insured banks reported a 1.11% return on assets in the fourth quarter of 2024.[69]
  • A quarter of euro-area banks had return on equity above 14% in 2024, while another quarter had return on equity below 6%.[70]
  • FDIC-insured U.S. community banks reported $6.4 billion in net income in the fourth quarter of 2024.[69]
  • U.S. FDIC-insured banks’ full-year 2024 net income increased $14.1 billion, or 5.6%, from 2023.[69]

Financial planning in the finance and banking industry

  • 10% of adults in developing economies used a mobile-money account to save in 2024.[75]
  • 15% of adults in low- and middle-income economies borrowed formally in 2024.[27]
  • 76% of affluent U.S. investors with a formal financial plan wished they had started planning earlier, according to Morgan Stanley’s 2024 survey.[76]
  • 36% of Americans surveyed by Charles Schwab had documented financial goals in a formal plan in 2024.[77]
  • 48% of U.S. adults surveyed by U.S. Bank contributed to retirement savings each month in 2025.[78]

12 Statistics

Product & Service

Product development in the finance and banking industry

  • Around 70% of the top 1% of banking ideas ranked by penetration and growth were AI and digital-asset products, based on McKinsey’s analysis of more than 300,000 banking products and services.[23]
  • 47% of retail-banking institutions identified the impact of new competitors as a high-priority trend in 2024.[79]
  • 11.5 million new customers joined BBVA in 2025, with digital channels acquiring 66% of them globally.[22]
  • $3.8 billion was allocated by Bank of America to new technology initiatives in the United States in 2024.[80]
  • Only 8% of banks were developing generative AI systematically in 2024, while 78% used a tactical approach.[81]

Product lifecycle in the finance and banking industry

  • 0.50 new products per retail customer was the median relationship-expansion figure reported for 2024.[24]
  • 0.26 new products per retail customer was the 25th-percentile relationship-expansion figure reported for 2024.[24]
  • 12% more Chase Travel bookings were recorded in the first quarter of 2024 than in the first quarter of 2023.[82]
  • More than 3 million Chase credit-score plans had been created since the tool launched in the first quarter of 2023.[82]
  • 0.32 new products per digital-banking user represented the 25th percentile among financial institutions in 2024.[24]

After-sales in the finance and banking industry

  • 45% of U.S. consumers preferred using a chat function rather than speaking by telephone when contacting a financial provider.[49]
  • 75% of eligible Merrill bank and brokerage accounts were opened through digital onboarding in Bank of America’s third quarter 2024 update.[25]
  • 60% of American consumers disliked filling out paper forms or submitting documents by post to financial providers.[49]
  • 59% of consumers aged 25–34 would initially engage with a financial provider through a chatbot but would not want it to be the only contact option.[49]
  • 75% of eligible checks were deposited through automated channels for Merrill customers in Bank of America’s second quarter 2024 update.[25]

Value proposition in the finance and banking industry

  • 78% of respondents considered instant payments an important bank feature for the following three years in EPAM’s 2024 survey.[83]
  • 66% of U.S. checking-account holders valued low or no monthly maintenance fees in YouGov’s 2024 survey.[84]
  • 68% of U.S. checking-account holders considered online and mobile banking crucial in YouGov’s 2024 survey.[84]
  • $4.3 trillion in Bank of America client balances was reported at the end of 2024, up 12% year over year.[85]
  • 64% of respondents considered digital access to a banker or concierge an important bank feature for the following three years in EPAM’s 2024 survey.[83]

13 Statistics

Sustainability & Ethics

Sustainable finance figures concentrate around large-scale activity reporting, with $741.1 billion of Bank of America’s cumulative sustainable finance activity through December 31, 2024.

Sustainability in the finance and banking industry

  • $404.1 billion of Bank of America’s cumulative sustainable finance activity through 2024 supported environmental transition.[85]
  • $741.1 billion was Bank of America’s cumulative sustainable finance activity through December 31, 2024.[85]
  • 28 binding decisions were adopted by ECB Banking Supervision in response to banks’ shortcomings on climate and environmental risks by 2023, euro area.[19]
  • 85% of banks had at least basic climate and environmental risk practices for most supervisory expectation areas in 2024, euro area.[19]
  • $337.0 billion of Bank of America’s cumulative sustainable finance activity through 2024 supported community development.[85]

ESG in the finance and banking industry

  • 24% of financial institutions assessed by S&P Global quantified and reported financed emissions in the latest assessment.[3]
  • 5.68% was the average EU bank taxonomy-aligned green asset ratio in 2025.[86]
  • 85% of banks disclosed sector targets for financed emissions in the 2024 reporting cycle.[87]
  • 2.8% was the average EU bank taxonomy-aligned green asset ratio in 2024.[86]
  • 27% of banks reported facilitated emissions using the PCAF methodology in the 2024 reporting cycle.[87]

Ethics in the finance and banking industry

  • 99.7% of First Financial Bank employees completed code-of-conduct and ethics training in 2023.[88]
  • 99.3% of First Financial Bank employees completed code-of-conduct and ethics training in 2024.[88]
  • 1.3 basis points was the EU banking sector’s net provision for pending legal issues and litigation as a share of total assets in December 2022.[16]
  • 52% of EU/EEA bank respondents identified fraud as a key operational risk in March 2025.[16]
  • 45% of EBA Risk Assessment Questionnaire respondents considered conduct and legal risk the main operational risk in 2025, EU/EEA banks.[16]

CSR in the finance and banking industry

  • 36.36% of First Financial Bank’s board members were women in 2024.[88]
  • 24% of First Financial Bank’s shares were represented in shareholder meetings during 2024 engagement.[88]
  • $93.7 billion of Bank of America’s 2024 sustainable finance activity supported community development.[85]
  • 100% of First Financial Bank’s audit committee members were independent in 2024.[88]
  • 7.5 years was First Financial Bank’s average board tenure in 2024.[88]

Circular economy in the finance and banking industry

  • 75% of banks financed or insured circular businesses in Capgemini’s 2025 financial-services ESG benchmark.[10]
  • 35% of banks had set specific circular-economy targets in Capgemini’s 2025 benchmark.[10]
  • 35% of banks had developed action plans to operate circular-economy principles within their financial activities.[10]

Carbon footprint in the finance and banking industry

  • 76% of banks disclosed financed emissions for automotive lending sectors in the 2024 reporting cycle.[87]
  • 45% was the decrease in financed emissions from euro-area banks’ loan portfolios between 2018 and 2023, falling from 289 million to 157 million tonnes of CO2 equivalent.[70]
  • 26% of emerging-market financial institutions in the FTSE All-World disclosed financed emissions in 2024.[11]
  • 12 times higher was the median reported emissions intensity for banks after applying LSEG’s materiality filter.[11]
  • 17% was the increase in euro-area banks’ in-scope loan-portfolio instruments between 2018 and 2023, while portfolio coverage remained 74%.[70]

15 Statistics

Globalization & Expansion

Cross-border exposures keep expanding, with $32.6 trillion in global cross-border bank credit outstanding at end-2024, up 5.5% year on year.

Globalization in the finance and banking industry

  • 3.8% was the year-on-year growth rate of cross-border bank credit to emerging market and developing economies in the fourth quarter of 2024.[1]
  • 17 of the 29 global systemically important banks were headquartered in Japan, the United Kingdom, the United States or France in 2024.[1]
  • 16% of global foreign claims were jointly accounted for by the Cayman Islands, Hong Kong SAR and the United Kingdom in 2024.[1]
  • $40.1 trillion in global cross-border bank claims was outstanding at end-2024.[1]
  • $32.6 trillion in global cross-border bank credit was outstanding at end-2024, up 5.5% year on year.[1]

Cultural adaptation in the finance and banking industry

  • 71% of adults in developing economies had an account in 2021.[27]
  • 6 percentage points was the gender gap in account ownership in developing economies in 2021, down from 9 points.[27]
  • 34% of bank-account owners in East Asia and the Pacific checked their account balance digitally in 2024.[27]
  • 40% of bank-account owners in low- and middle-income economies received information or checked balances through digital channels in 2024.[27]
  • 79% of adults worldwide had an account at a bank, similar institution or mobile-money provider in 2024.[95]

Supplier management in the finance and banking industry

  • 13.5% was the average increase in European banks’ spending on cloud outsourcing in the 2024 supervisory analysis.[19]
  • 29% of Scotiabank’s supplier spend was allocated to information technology and telecommunications in 2024.[96]
  • 42.54% of Standard Chartered’s third-party spend was allocated to technology suppliers in 2024.[71]
  • 43% of financial institutions surveyed by FIS were already using or soon planning to use digital-banking fintech solutions in 2024.[97]
  • 72.30% of Standard Chartered’s third-party spend came from Asia in 2024.[71]

Stakeholder management in the finance and banking industry

  • 94% of U.S. consumers rated their overall access to banking services as good, very good or excellent in 2024.[54]
  • 26% of U.S. retail bank customers likely to switch cited a poor service experience in 2024.[47]
  • About two-thirds of unbanked adults in developing economies said they could not use a financial-institution account without help in 2021.[98]
  • 8% of U.S. retail bank customers said they had changed their primary bank in 2024.[47]
  • 81% of U.S. consumers said they had multiple options when selecting bank accounts, loans and credit cards in 2024.[54]

Distribution channels in the finance and banking industry

  • 82% of account owners in low- and middle-income countries made or received a digital payment in 2024.[26]
  • 7 digital banks were listed in the Philippines’ banking statistics data for the reported period.[99]
  • 46% of account owners in Europe and Central Asia checked balances using a mobile phone or computer in 2024.[27]
  • 40% of bank-account owners in low- and middle-income economies received account information or checked balances digitally in 2024.[27]
  • 95% of adults in high-income economies made or received digital payments in 2021.[27]

Key questions about the finance and banking industry

What is the scale of global banking net income and bank balances in 2025?
Global banking generated $1.3T in net income in 2025, while balances held by banks reached $406T.
How fast is corporate and investment banking revenue expected to grow from 2025 to 2029?
Global corporate and investment banking revenue is forecast to rise from $1.139 trillion in 2025 to $1.528 trillion in 2029, a 5.4% CAGR.
Which companies lead the finance and banking industry?
JPMorgan Chase stands out for operating breadth across banking categories because it runs major consumer, commercial, investment banking and asset-management businesses worldwide, while Bank of America focuses on retail-scale client coverage since it serves about 69 million consumer and small-business clients across the US and international markets.
What technology shift is most visible in 2026 survey data for AI adoption?
In 2026, 80% of financial services firms reported active AI use and 26% reported using agentic AI, according to the cited study data.
How concentrated is corporate and investment banking among large banks, and which region shows faster historical growth?
The 18 largest corporate and investment banks represent about 65%–70% of global CIB revenue, with APAC showing the fastest historical revenue growth at 9% annually from 2022 to 2024.
What do the latest payments figures imply for annual transaction revenue and volume?
McKinsey’s 2026 payments report estimates global payments generate about $2.6 trillion in annual revenue from 3.8 trillion transactions.
Reference

Cite This Report

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APA
Samuel Norberg. (2026, November 11). Finance And Banking Industry Statistics. Gitnux. https://gitnux.org/finance-and-banking-industry-statistics
MLA
Samuel Norberg. "Finance And Banking Industry Statistics." Gitnux, 11 Nov 2026, https://gitnux.org/finance-and-banking-industry-statistics.
Chicago
Samuel Norberg. 2026. "Finance And Banking Industry Statistics." Gitnux. https://gitnux.org/finance-and-banking-industry-statistics.

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