Gitnux/Report 2026

Electric Utility Industry Statistics

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Electric Utility Industry Statistics
Samuel NorbergWritten by Samuel Norberg·Fact-checked by Maya Johansson
Published
How this report is researched
01Editorial Scope

An editor sets the topic, the inclusion criteria, and the evaluation framework before research starts.

02Source Research

AI search agents locate sources and extract each figure together with the document it came from.

Read our full methodology →

Search agents attach provenance to every extracted figure.

Next review: within 31 days

01 Industry overview

The electric utility industry at a glance

The U.S. electric utility industry generated a record 4.43 trillion kWh in 2025, while retail electricity sales reached $553.2 billion and demand is entering a faster-growth cycle led by commercial loads and data centers.

$553.2B[13]
Retail electricity revenue, 2025
4.43TWh[13]
U.S. generation, 2025
2.6%[13]
Retail sales growth, 2025
37%[13]
Residential sales share, 2025
Market size
U.S. electric utilities generated $553.2 billion in revenue from retail electricity sales in 2025, up 7.5% from $514.4 billion in 2024. Total retail sales reached 4,079.9 billion kWh in 2025.[13]
Forecast & CAGR
The U.S. Energy Information Administration projects national electricity demand to grow at an average annual rate of 0.9%–1.6% through 2050 across its AEO2026 cases. In its November 2026 short-term outlook, EIA forecasts electricity generation of almost 4,390 billion kWh in 2026, up 2.7% from 2025, followed by 1.2% growth in 2027.[13]
Market share & regions
Florida recorded the largest state retail electricity sales volume in 2025 at 259.1 billion kWh, followed by California at 243.0 billion kWh and Texas at 475.5 billion kWh in the EIA state table. Nationally, residential and commercial customers each represented about 37% of retail sales in 2025, while industrial customers represented about 26%.[13]
Segmentation
By end-use sector in 2025, residential customers purchased 1,519.2 billion kWh, commercial customers 1,503.3 billion kWh, industrial customers 1,050.1 billion kWh, and transportation customers 7.3 billion kWh. Retail revenue was $261.8 billion from residential sales, $200.9 billion from commercial sales, and $89.4 billion from industrial sales.[13]
Key players & concentration
The proposed 2026 combination of NextEra Energy and Dominion Energy would create the world’s largest regulated electric utility business, with about 10 million utility customer accounts and approximately 110 GW of generation capacity. The transaction remains subject to shareholder, federal and state regulatory approvals and is not yet completed.[76][77]
Pricing
The U.S. average retail electricity price was 13.56 cents per kWh in 2025, up 4.8% from 12.94 cents in 2024. Average 2025 prices were 17.23 cents per kWh for residential customers, 13.37 cents for commercial customers, 8.51 cents for industrial customers, and 13.87 cents for transportation customers.[13]
Trends, drivers & challenges
Electricity generation rose 2.8% in 2025, with growth associated particularly with commercial data centers and industrial manufacturing. EIA projects installed generating capacity to increase 50%–90% by 2050 across AEO2026 cases, while FERC identifies extreme heat, drought, low snowpack, wildfires and hurricanes as reliability risks for the 2026 summer season.[13][65]
Consumer behavior & competition
Residential and commercial customers together accounted for approximately 74% of U.S. retail electricity sales in 2025, with each sector contributing about 37%. Competition varies by market: regulated utilities generally retain monopoly control of distribution networks, while wholesale generation and retail supply are more competitive in markets administered by regional transmission organizations and independent system operators.[13][65]
M&A
The largest recent transaction is the proposed NextEra Energy–Dominion Energy combination announced in May 2026; the companies said the combined business would be more than 80% regulated and support an expected 11% annual growth rate in regulatory capital employed. In 2025, Constellation received FERC approval for its acquisition of Calpine, expanding its generation portfolio.[76][78]
Regulation
FERC Order No. 1920 and subsequent rehearing orders require transmission providers to undertake long-term regional transmission planning and develop cost-allocation methods, with greater state participation. EPA finalized a September 2026 repeal of most requirements in its 2024 carbon-pollution standards for fossil-fuel electric generating units, while proposing to repeal remaining greenhouse-gas standards for the power sector.[65][79]
Latest news
As of November 11, 2026, the most consequential industry development is the proposed NextEra Energy–Dominion Energy combination, which would create the largest regulated electric utility business but still requires multiple federal and state approvals. Separately, EIA’s November 10, 2026 outlook forecast nearly 4,390 billion kWh of U.S. electricity generation in 2026, a record 2.7% above 2025.[77][13]

02 Ranking

Top 10 Companies in the Electric Utility Industry

The leading companies in the electric utility industry, ranked on market impact, performance, momentum, innovation and brand popularity.

Updated November 11, 2026 · Next review December 11, 2026

Verdict

NextEra Energy and EDF are tied at the top of Gitnux's 2026 electric utility ranking with an Overall score of 9.2 each.

Ranked by Overall score · How we score ↓

Editor's top 3 picks

Where to start, by need.

  1. #1 Overall · Leader in electricity generation & delivery

    NextEra Energy

    US

    Ranked #1 · 9.2 · Electricity generation & delivery

    Why we picked it: It combines regulated utility operations with renewable electricity generation, supporting utility-scale revenue and margins.

    See in ranking ↓Visit nexteraenergy.com ↗

  2. #2 overall

    EDF

    FR

    Ranked #2 · 9.2 · Electricity generation & delivery

    Why we picked it: Its nuclear-led generation and grid electricity supply connect large customer bases at high TWh scale.

    See in ranking ↓Visit edf.fr ↗

  3. #3 overall

    Southern Company

    US

    Ranked #3 · 8.8 · Electricity generation & delivery

    Why we picked it: Its regulated distribution footprint concentrates operations across key US service territories and utility brands.

    See in ranking ↓Visit southerncompany.com ↗

Pick 1 is the #1 company overall. No other segment places in the top 5, so picks 2 and 3 follow rank.

Full ranking

Sort by
Top 10 companies in the electric utility industry, 2026 – Gitnux ranking
#CompanyOverall ↓Company snapshot
1

NextEra Energy

Electricity generation & delivery · US

9.2
2

EDF

Electricity generation & delivery · FR

9.2
3

Southern Company

Electricity generation & delivery · US

8.8
4

ENGIE

Electricity generation & delivery · FR

8.8
5

Enel

Electricity generation & delivery · IT

8.7
6

KEPCO

Electricity generation, transmission, distribution and sales · KR

8.5
7

National Grid

Electricity transmission and distribution, UK and US · GB

8.5
8

Duke Energy

Regulated electricity generation and distribution, US · US

8.5
9

Constellation Energy

Nuclear and other electricity generation, US · US

8.4
10

Exelon

Regulated electricity transmission and distribution, US · US

8.0

How we score

  • Impact (30%): scale and weight in the market (revenue, market share, employees, market position).
  • Performance (20%): recent revenue growth and operating margin; an analyst assessment where a company does not publish them.
  • Momentum (20%): growth trajectory and future potential.
  • Innovation (15%): R&D intensity and how technologically advanced the company is.

Popularity (brand search demand, 15%) counts toward Overall but is not published as a column. Overall leaves out what is not known.

Scale Scores are shown on a 7–10 scale with one decimal; bars start at 7.0.

Cadence Recalculated when new figures are published; next review December 11, 2026.

Independence. Rankings are editorially independent. Scores, ranks, picks and the verdict follow the method above; no company can pay to change them.

Cite this ranking

APA

Samuel Norberg. (2026, November 11). Top 10 companies in the electric utility industry. In Electric Utility Industry Statistics. Gitnux. https://gitnux.org/electric-utility-industry-statistics/#top-companies

report visual · Projection

U.S. total electricity supply

U.S. total electricity supply grew from 4,071,216 thousand megawatthours in 2020 to 4,455,115 thousand megawatthours in 2025.

4.1M
Start
+1.82%
CAGR · 5y
4.5M
Projected
20202025
source-verifiedeia.gov2025

04 Statistics

Technology & Innovation

The innovation section shows fast AI adoption alongside slower movement from pilot to rollout: 84% reported it takes more than one year in 2026.

AI in the electric utility industry

  • At least 16% of the 25 largest U.S. power and utilities companies were initially integrating generative AI in 2024.[1]
  • Nearly 80% of surveyed utility leaders had fully deployed or operationalized at least one AI application for large-load customer planning in 2026.[2]
  • 86% of global utility executives surveyed said AI was extremely important to their organizations in 2024.[3]
  • 96% of surveyed utility leaders identified artificial intelligence as a strategic focus in 2025.[2]
  • 42% of surveyed utility leaders planned to deploy AI within two years in 2025.[2]
  • 4% of surveyed utility companies had mature, well-funded AI programs with dedicated teams and enterprise-wide implementation in 2025.[2]

Automation in the electric utility industry

  • 52% of surveyed utilities identified capital cost as the biggest barrier to broader grid automation in 2026.[4]
  • 12% of surveyed electric utilities had fully deployed self-healing distribution automation in 2026.[4]
  • 273.9 customers per automated system was Unitil’s system-automation saturation result at the end of 2024.[5]
  • 19% of surveyed utilities described their distribution systems as highly automated in 2026.[4]
  • 33% of surveyed electric utilities had fully deployed automated switches or reclosers in 2026.[4]
  • 11% of surveyed utilities identified workforce readiness as the biggest barrier to broader grid automation in 2026.[4]

Digital Transformation in the utilities and renewable energy sector (sector benchmark)

  • 100% of utilities globally had initiated digital transformation, while 20% had completed it, according to a global survey conducted in 2024.[6]
  • 92% of energy companies planned digital technology investments, while 27% were retraining and reskilling existing employees, according to a 2024 survey.[7]
  • 73% of power and utilities companies said their organizational culture impeded digital-technology adoption in a global survey conducted in late 2024.[7]
  • 84% of energy and utilities organizations were investing in digital modernization in 2026, while 20% had begun reorganizing engineering operations.[8]

Technology Adoption in the utilities and renewable energy sector (sector benchmark)

  • 79% of power and utilities organizations were using cyber-threat monitoring and intelligence platforms covering IT and operational technology in 2024.[7]
  • 78% of power and utilities organizations were using advanced analytics in 2024, according to EY’s global Future of Energy Survey.[7]
  • 73% of power and utilities organizations were using artificial intelligence, generative AI or machine learning in 2024, based on a global industry survey.[7]
  • 62% of power and utilities organizations were using robotic process automation in 2024, according to a global survey of industry executives and employees.[7]

Cloud Computing in the utilities and renewable energy sector (sector benchmark)

  • 45% of energy companies used only the cloud capacity and functions they had committed to, according to an Infosys industry study published in 2024.[9]
  • 32% of power and utilities organizations using cloud computing planned improvements or new uses during the following five years in 2024.[7]
  • 79% of power and utilities organizations were using cloud computing in 2024, according to a global EY survey.[7]
  • 41% of energy companies allowed any department head or IT manager to deploy new cloud infrastructure, software or applications in an Infosys study.[9]
  • 63% of power and utilities organizations were using cloud computing while developing improvements or new applications in 2024.[7]

Big Data in the utilities and renewable energy sector (sector benchmark)

  • 78% of power and utilities organizations were using advanced analytics in 2024, a sector-specific proxy for big-data adoption in EY’s global survey.[7]
  • 25% of utilities reported extensive use of analytics for business intelligence and billing or revenue analysis in a survey of 190 organizations.[10]
  • 20% of electric utilities had already implemented big-data analytics, while 32% were implementing it, in a survey covering 10 countries.[11]
  • 41% of utilities said advanced-metering-infrastructure data was fully embedded and scalable across daily workflows in 2026.[12]
  • 86% of utilities used advanced-metering-infrastructure data enterprise-wide or in specific workflows in 2026, according to a global utility executive survey.[12]

05 Statistics

Data & Analytics

The analytics section emphasizes measurement and governance maturity, including that 92% of U.S. residential meters had advanced metering infrastructure in 2024.

Business intelligence in the electric utility industry

  • 183.9 minutes per customer was Connecticut’s 2025 all-events SAIDI in the EIA reliability table.[13]
  • 1.164 interruptions per customer was the 2025 all-events SAIFI for New England in the EIA reliability table.[13]
  • 0.928 interruptions per customer was Connecticut’s 2025 all-events SAIFI in the EIA reliability table.[13]
  • 890 U.S. utilities with at least 10,000 residential customers were assessed for smart-meter and time-based-rate deployment in 2024.[14]
  • 186.5 minutes per customer was the 2025 all-events SAIDI for New England in the EIA reliability table.[13]
  • 92% of U.S. residential electricity meters were equipped with advanced metering infrastructure in 2024, providing utilities with granular customer data.[14]

Data analytics in the electric utility industry

  • 99.3 minutes per customer was New England’s 2025 SAIDI excluding major events.[13]
  • 0.653 interruptions per customer was Connecticut’s 2025 SAIFI excluding major events.[13]
  • 101 minutes was the median U.S. utility SAIDI excluding major events in 2015.[14]
  • 76.7 minutes per customer was Connecticut’s 2025 SAIDI excluding major events.[13]
  • 96 minutes was the median U.S. utility SAIDI excluding major events in 2021.[14]
  • 103 minutes was the median U.S. utility SAIDI excluding major events in 2022.[14]

Data Quality in the utilities and renewable energy sector (sector benchmark)

  • Across water utilities, 19% of respondents rated asset characteristics information as very good in 2026.[15]
  • Across electric utilities surveyed, 69% reported user confidence in data accuracy, compared with 77% for completeness.[16]
  • Across water utilities, 10% of respondents rated asset condition and performance information as very good in 2026.[15]
  • Across water utilities, 7% of respondents rated asset information in EAM or CMMS as very good in 2026.[15]
  • Across electric utilities surveyed, 77% reported no erosion in data quality over time.[16]
  • Across water utilities, 8% of respondents rated asset O&M cost information as very good in 2026.[15]

Data Governance in the utilities and renewable energy sector (sector benchmark)

  • Across energy and utilities organizations, 65% reported that all or nearly all of their data was governed in 2026.[17]
  • Across utilities surveyed, 50% estimated they were still three to five years away from enterprise-level data governance in 2020.[18]
  • Across utilities surveyed, 6% reported fully traceable data from original source to decision-making or business processes in 2020.[18]
  • Across power and utility executives surveyed, 57% assessed data-governance maturity as developing or initial in 2021; none reported advanced practices.[7]
  • Across utilities surveyed, 56% had some form of inventory covering data sources and data-quality, integration, and analytics tools in 2020.[18]
  • Across utilities surveyed, 9% had fully implemented an enterprise-wide data-governance program in 2020.[18]

KPIs in the electric utility industry

  • 108.6 minutes was New England’s 2025 CAIDI excluding major events.[13]
  • 153.6 minutes per customer was Connecticut’s 2024 all-events SAIDI.[13]
  • 0.876 interruptions per customer was Connecticut’s 2024 all-events SAIFI.[13]
  • 198.2 minutes was Connecticut’s 2025 all-events CAIDI, measuring average restoration duration per interruption.[13]
  • 117.4 minutes was Connecticut’s 2025 CAIDI excluding major events.[13]
  • 1.382 interruptions per customer was New England’s 2024 all-events SAIFI.[13]

06 Statistics

Strategy & Growth

The strategy section links growth to grid connection and demand drivers, including EIA-style generation outlook numbers like nearly 4,390 billion kWh in 2026.

Growth in the electric utility industry

  • U.S. industrial electric-utility customers increased from 1.08 million in 2023 to 1.12 million in 2024.[13]
  • U.S. electric-utility customers increased from 161.7 million in 2023 to 163.7 million in 2024.[13]
  • Global wind, solar photovoltaic and hydropower capacity awaiting grid connection increased to around 1,650 GW by July 2024.[19]
  • Electricity-grid investment reached $375 billion globally in 2024 as utilities expanded and modernized networks.[19]
  • U.S. commercial electricity sales reached 1.45 billion megawatthours in 2024, exceeding the 1.41 billion megawatthours recorded in 2023.[13]
  • Georgia Power reported 6,200 megawatts of additional electricity demand signed up in recent years in 2024 regulatory proceedings.[20]

Differentiation in the electric utility industry

  • Renewables and nuclear power supplied 43% of global electricity generation in 2025, distinguishing low-emissions utilities from fossil-only providers.[19]
  • The 2024 J.D. Power Sustainability Index gave NextEra Energy a score of 38 out of 100 among large U.S. electric utilities.[21]
  • India installed around 30 GW of solar photovoltaic capacity in 2024, nearly three times its previous annual addition.[19]
  • Renewables alone supplied 34% of global electricity generation in 2025, up from 23% a decade earlier.[19]
  • Oncor reported that 99% of its electric customers had smart meters in its sustainability performance data.[22]
  • The 2024 J.D. Power Sustainability Index gave Con Edison a score of 38 out of 100 among large U.S. electric utilities.[21]

Mergers and acquisitions in the electric utility industry

  • The proposed acquisition of ALLETE by the CPP Investments and Global Infrastructure Partners partnership was valued at $6.2 billion in 2024.[23]
  • U.S. power and utilities announced nearly $142 billion of transactions across 157 deals in 2025.[1]
  • Renewables represented more than half of total U.S. power megawatts traded in 2025.[1]
  • Iberdrola’s purchase of an additional 18% of Avangrid was completed for $2.6 billion in 2024.[23]
  • Eight U.S. power-portfolio deals involving at least 1 GW and 10 plants accounted for 113 GW of capacity transacted in 2025.[1]
  • Constellation Energy’s acquisition of Calpine was valued at approximately $29 billion in 2025.[24]

Strategic partnerships in the electric utility industry

  • Duke Energy’s proposed Carolina utility combination covered 34,600 MW of generation capacity in 2024.[20]
  • Duke Energy projected that combining its Carolina utilities could save customers more than $1 billion over ten years.[20]
  • Dominion Energy held more than 40 transmission-project community meetings with local stakeholders in Virginia in 2024.[25]
  • The CPP Investments and Global Infrastructure Partners partnership agreed to acquire ALLETE for $6.2 billion in 2024.[23]
  • The TVA-Kairos-Google collaboration targets 500 MW of new advanced-nuclear production under the broader agreement.[20]
  • Duke Energy’s proposed Carolina utility combination covered 4.7 million residential, commercial and industrial customers in 2024.[20]

07 Statistics

People & Workforce

Workforce constraints show up in hiring difficulty and turnover signals, such as 36% of employers reporting hiring was very difficult in 2024.

Hiring in the electric utility industry

  • 36% of U.S. electric-power-generation utility employers reported hiring was very difficult in 2024.[26]
  • 189,500 workers were employed in the U.S. electric-power-generation utilities industry in 2024.[26]
  • 1,298 employees were hired by American Electric Power in 2024.[27]
  • 2,757 employees were hired by American Electric Power in 2025.[27]
  • 1,707 employees were hired by American Electric Power in 2023.[27]

Employee retention in the electric utility industry

  • 8.43% was American Electric Power’s combined voluntary and involuntary employee turnover rate in 2023.[27]
  • 92% was American Electric Power’s total employee retention rate in 2025.[27]
  • 87% was American Electric Power’s total employee retention rate in 2024.[27]
  • 4.0% to 5.9% was Rhode Island Energy’s overall voluntary employee turnover range from May 2022 through its 2025 test year.[28]
  • 9% was American Electric Power’s combined voluntary and involuntary employee turnover rate in 2025.[27]

Remote Work in the utilities and renewable energy sector (sector benchmark)

  • U.S. utilities employees worked 31.42% of paid days from home in 2024.[29]
  • Among U.S. utility employers recruiting new graduates, 9.3% of positions were fully remote in 2024.[30]
  • U.S. utilities employees worked 22.32% of paid days from home in 2026.[29]
  • Across U.S. utilities, 18.2% of employees worked fully remotely in November 2024.[31]

Hybrid Work in the utilities and renewable energy sector (sector benchmark)

  • Across U.S. utilities, 32.5% of employees worked in hybrid arrangements in November 2024.[31]
  • Among U.S. utility employers recruiting new graduates, 43.4% of positions were fully hybrid in 2024.[30]
  • Across U.S. utilities, 51% of full-time employees worked either hybrid or fully from home during September–December 2024.[32]
  • U.S. utilities had 28% of full-time employees in hybrid arrangements during September–December 2024.[32]

Upskilling in the electric utility industry

  • 27% of energy companies were retraining and reskilling existing employees for upcoming digital-technology demand in 2024.[33]
  • 91% of power-and-utilities executives said reskilling employees would determine their organizations’ success over the next five years in 2024.[33]
  • 86% of power-and-utilities executives said their workforce was agile enough to respond to changing business needs in 2024.[33]
  • More than 50% of the current utility workforce had less than 10 years of experience in 2025.[1]

Employee Engagement in the utilities and renewable energy sector (sector benchmark)

  • At Southern California Edison, 82% of employees gave a favorable overall engagement response in 2022.[34]
  • Among U.S. energy and utility organizations, 54% reported that frontline disengagement affected productivity in 2023.[35]
  • Across U.S. utilities, 70% of employees were engaged in the July 2025–June 2026 benchmark period.[36]
  • Among frontline energy and utilities workers, 57% said workplace communication tools were designed for desk workers rather than them in 2025.[37]

DEI in the electric utility industry

  • 23.0% of Duke Energy’s workforce was women as of December 31, 2024.[38]
  • 14% was the private-sector unionization rate in the U.S. water-power electric-power-generation workforce in 2024.[26]
  • 32% of DTE Energy’s workforce were minorities as of December 31, 2024.[38]
  • 27% of the U.S. water-power electric-power-generation workforce was women in 2024.[26]

08 Statistics

Customer & Sales

Customer experience in the electric utility industry

  • 80 points was the 2026 U.S. investor-owned electric-utility score for website satisfaction.[39]
  • 654 points was the average U.S. utility mobile-app satisfaction score in 2026, on a 1,000-point scale.[21]
  • 616 points was the overall U.S. utility digital-experience satisfaction score in 2026, on a 1,000-point scale.[21]
  • 72 points was the 2026 ACSI satisfaction score for U.S. investor-owned electric utilities, on a 100-point scale.[39]
  • 499 points was overall U.S. residential electric-utility satisfaction in 2025, on a 1,000-point scale.[21]

Customer retention in the electric utility industry

  • 78,000 Massachusetts residential competitive-supply contracts were due to expire from January through June 2024.[40]
  • 31% of Massachusetts competitive-supply residential customers had contracts automatically renewing to fixed-price products in June 2024.[40]
  • 68% of Massachusetts contracts expiring into variable-price products were automatically renewed during January–June 2024.[40]
  • 59,842 accounts were held by NEC Co-op Energy when its customer-growth campaign began in November 2024.[41]
  • 76% of Massachusetts contracts expiring into fixed-price products were automatically renewed during January–June 2024.[40]

Customer acquisition in the electric utility industry

  • 15% of Massachusetts competitive-electric enrollments during January–June 2024 came through telemarketing.[40]
  • 62,822 total accounts were reached by NEC Co-op Energy after its customer-growth campaign began in November 2024.[41]
  • 82,000 retail customer equivalents were added through acquisitions or asset-purchase agreements by South Jersey Industries in 2024.[38]
  • 111,000 Massachusetts residential competitive-electric customers were enrolled from January through June 2024.[40]
  • 75% of Massachusetts competitive-electric enrollments during January–June 2024 came through marketing channels other than telemarketing or door-to-door sales.[40]

Customer loyalty in the electric utility industry

  • 76 points was NextEra Energy’s 2026 ACSI satisfaction score among U.S. investor-owned electric utilities.[39]
  • 75 points was PECO’s 2026 ACSI satisfaction score among U.S. investor-owned electric utilities.[39]
  • 68 points was Eversource’s 2026 ACSI satisfaction score among U.S. investor-owned electric utilities.[39]
  • 80 points was MidAmerican Energy’s 2026 ACSI satisfaction score among U.S. investor-owned electric utilities in the Midwest.[39]
  • 74 points was Con Edison’s 2026 ACSI satisfaction score among U.S. investor-owned electric utilities.[39]

Lead generation in the electric utility industry

  • 984 ComEd Hourly Pricing enrollments came from the Powered Up segment in 2024.[42]
  • 111,000 Massachusetts residential competitive-electric customers were enrolled during January–June 2024 through supplier marketing activity.[40]
  • 400 ComEd Hourly Pricing enrollments were generated by QR codes on direct-mail campaign materials in 2024.[42]
  • More than 80% of ComEd’s 1,877 Hourly Pricing campaign enrollments came from customers receiving both letters and email in 2024.[42]
  • 15% of Massachusetts supplier customer enrollments during January–June 2024 came from telemarketing leads or sales contacts.[40]

09 Statistics

Marketing & Brand

The marketing and brand section quantifies digital and outage-related engagement, including 152,916,451 website visits in 2025 for National Grid’s New York sites.

Marketing in the electric utility industry

  • 2.3% was the 2024 enrollment response rate among ComEd’s Green Tech segment targeted with Hourly Pricing marketing.[42]
  • 17,987 LinkedIn followers were reported by Idaho Power at the end of 2024 while promoting energy-efficiency programs.[43]
  • 10% of Massachusetts competitive-electric customer enrollments from January through June 2024 used door-to-door marketing.[40]
  • 31,000 Facebook followers were reported by Idaho Power at the end of 2024 while promoting energy-efficiency programs.[43]
  • 400 ComEd Hourly Pricing enrollments came from QR codes included in 2024 campaign letters and brochures.[42]

Digital marketing in the electric utility industry

  • 85% was the increase in National Grid mobile-app users during calendar year 2025, from 194,000 to 361,000 users.[44]
  • 152,916,451 visits were recorded across National Grid’s New York commercial and residential websites in calendar year 2025.[44]
  • 17% of U.S. utility customers used mobile apps as their primary contact channel in the 2024 digital-experience study.[21]
  • 49% of U.S. utility customers said personalized consumption information would be helpful in 2024.[21]
  • 54% of U.S. utility customers said they had received personalized information about energy or water consumption in 2024.[21]

Branding in the electric utility industry

  • 74 points was Con Edison’s 2026 ACSI satisfaction score among U.S. investor-owned electric utilities in the Northeast.[39]
  • 75 points was PECO’s 2026 ACSI satisfaction score among U.S. investor-owned electric utilities in the Northeast.[39]
  • 31 points was the customer-satisfaction difference between U.S. utilities with strong and weak brand appeal during a lengthy outage.[45]

Social media in the electric utility industry

  • 72,330 taps were recorded for National Grid’s text-to-report-an-outage feature during calendar year 2025.[44]
  • 289,996 taps were recorded on National Grid’s outage map during calendar year 2025.[44]
  • 7,440 X followers were reported by Idaho Power at the end of 2024.[43]
  • 17,987 LinkedIn followers were reported by Idaho Power at the end of 2024.[43]
  • 99,273 taps were recorded for National Grid’s emergency-support call feature during calendar year 2025.[44]

Influencer Marketing in the utilities and renewable energy sector (sector benchmark)

  • Across B2B companies, influencer marketing was associated with a 39-percentage-point advantage in brand-awareness goal attainment in 2025.[46]
  • Across B2B companies, authenticity and credibility were the top influencer-selection criteria for 58% of marketers in 2025.[46]
  • Across B2B companies, 28% of marketers ranked thought leaders or industry analysts as the most effective influencer type in 2025.[46]
  • Across B2B companies, 55% were using influencers in 2025, while another 29% planned to adopt influencer marketing within the following year.[46]
  • Across B2B companies, 76% of marketing leaders believed creator collaborations build brand authenticity in 2025.[46]

10 Statistics

Operations & Execution

Operations and execution is anchored in grid modernization and reliability indicators, including DTE’s 450 smart technology reclosers installed in Michigan in 2024.

Process optimization in the electric utility industry

  • 450 smart technology reclosers were installed by DTE Electric in Michigan in 2024 to improve grid automation and reliability.[47]
  • 70% was the approximate year-over-year improvement in DTE customers’ time without power in Michigan from 2023 to 2024.[47]
  • 850 miles of power lines were upgraded by DTE Electric in Michigan in 2024 as part of grid-modernization work.[47]
  • 3,400 utility poles were upgraded by DTE Electric in Michigan in 2024 to strengthen distribution operations.[47]
  • 28 million dollars was the projected 2014–2028 investment in an automation base case for a Texas electric distribution system.[48]

Operational efficiency in the electric utility industry

  • 99,153 million dollars was operations-and-maintenance expense for U.S. investor-owned electric utilities in 2024.[23]
  • 219 dollars was 2024 distribution operations-and-maintenance expense per meter for Salt Lake City’s municipal power department.[49]
  • 100% was the reported 2024 generation availability factor for Salt Lake City’s municipal power department.[49]
  • 6.2% was the 2024 decrease in electrical-generation cost for U.S. investor-owned electric utilities.[23]
  • 4.7% was the 2024 increase in operations-and-maintenance expense for U.S. investor-owned electric utilities.[23]

Quality management in the electric utility industry

  • 31.93 minutes was Salt Lake City’s reported three-year-average CAIDI, measuring average restoration duration.[49]
  • 0.70 interruptions per customer was the 2024 SAIFI reported by the same South Dakota electric utility.[50]
  • 99.999% was Salt Lake City’s reported three-year-average ASAI, measuring distribution-service availability.[49]
  • 63.63 minutes was the 2024 SAIDI reported by a South Dakota electric utility in regulatory testimony.[50]
  • 2.6% was Consumers Energy’s total-company employee turnover rate in 2024, according to Michigan regulatory testimony.[51]

Supply chain in the electric utility industry

  • 12 to 30 months was the U.S. distribution-transformer lead-time range in 2023, compared with three to six months in 2019.[26]
  • 2 years was the distribution-transformer wait time reported as prevailing in the U.S. during 2024.[52]
  • 10,000 transformers was the approximate inventory maintained by United Utility Supply, a U.S. utility supply cooperative.[52]
  • 40% was the approximate inflation-adjusted increase in U.S. distribution- and large-power-transformer producer prices from 2020 to 2024.[52]
  • 178.2 billion dollars was U.S. investor-owned electric-utility capital expenditure in 2024, a record high for the thirteenth consecutive year.[23]

Outsourcing / Offshoring in the utilities and renewable energy sector (sector benchmark)

  • 40% of U.S. power and utilities executives surveyed said they would outsource some business functions to external contractors, according to a 2025 survey.[7]
  • 54% of U.S. solar companies surveyed outsourced most solar maintenance in 2025, compared with 60% in Germany and 48% in the United Kingdom.[53]
  • 68.4% of U.S. utilities surveyed outsourced bill printing in 2026, based on responses from 95 utilities across 18 states.[54]
  • 55% of surveyed solar OEMs, technicians and installers across the United States, United Kingdom, Germany and Spain outsourced most solar maintenance in 2025.[53]
  • Approximately 45% of electric transmission, distribution and gas distribution work was outsourced in 2024, projected to exceed 50% over the following five years.[55]

11 Statistics

Finance & Pricing

Finance and pricing highlights retail price levels and cost moves, including the U.S. average retail electricity price at 13.56 cents per kWh in 2025.

Pricing strategy in the electric utility industry

  • 8.20 cents per kWh was the 2025 average retail electricity price for all customer types in North Dakota.[13]
  • 16.5 cents per kWh was the average U.S. residential electricity price in 2024.[13]
  • 144 dollars was the average monthly U.S. residential electric bill in 2024.[13]
  • 5 to 7 cents per kWh was the expected California electricity-price reduction under the 2024 fixed-charge reform for applicable utility customers.[20]
  • 35.72 cents per kWh was the 2025 average retail electricity price for all customer types in Hawaii.[13]

Cost reduction in the electric utility industry

  • 29.7% was the decrease in gas cost for U.S. investor-owned electric utilities in 2024.[23]
  • 9.8% was the reduction in total energy operating expenses for U.S. investor-owned electric utilities in 2024.[23]
  • 50.4% was the decrease in asset writedowns for U.S. investor-owned electric utilities in 2024.[23]
  • 6.2% was the decrease in electrical-generation cost for U.S. investor-owned electric utilities in 2024.[23]
  • 28.1% was the decrease in short-term debt for U.S. investor-owned electric utilities in 2024.[23]

Profitability in the electric utility industry

  • 54,559 million dollars was net income for U.S. investor-owned electric utilities in 2024.[23]
  • 2.4% was the 2024 increase in operating income for U.S. investor-owned electric utilities.[23]
  • 5.0% was the reported 2024 profitability measure for Salt Lake City’s municipal power department.[49]
  • 88,633 million dollars was operating income for U.S. investor-owned electric utilities in 2024.[23]
  • 1.3% of total assets was the 2024 annual renewal-and-replacement ratio reported for Salt Lake City’s power department.[49]

Financial planning in the electric utility industry

  • 34.0 billion dollars was common dividends paid by U.S. investor-owned electric utilities in 2024.[23]
  • More than 1.1 trillion dollars is projected for U.S. investor-owned electric-utility capital expenditure during 2025–2029.[23]
  • 178.2 billion dollars was 2024 capital expenditure by U.S. investor-owned electric utilities.[23]
  • 10 billion dollars is the estimated Arizona Public Service capital-expenditure total for 2024–2028.[23]
  • 2.18 trillion dollars was total assets held by U.S. investor-owned electric utilities at year-end 2024.[23]

12 Statistics

Product & Service

The product and service section reports demand-side and customer program outcomes, including 94% customer satisfaction for a program with 21,000+ enrolled customers at end-2025.

Product development in the electric utility industry

  • 9,000 MW of additional solar capacity and 2,800 MW of new wind capacity were proposed by Consumers Energy in its November 2024 renewable-energy-plan update in Michigan.[38]
  • 30% growth in commercial participation was recorded by Austin Energy’s demand-response program in 2025, covering approximately 900 customer locations in Texas.[56]
  • 94% customer satisfaction was reported for the utility demand-side program with more than 21,000 enrolled customers at the end of 2025.[57]
  • 71% of customer emails were opened in the utility demand-side program described by Uplight in 2025.[57]
  • 21,000+ customers were enrolled in one utility’s demand-side program at the end of 2025 after its customer-engagement initiative.[57]

Product lifecycle in the electric utility industry

  • 97% of core customers received bundled natural-gas service from the utility in the cited operating-statistics report.[38]
  • 85% of annual core-market demand was represented by customers receiving bundled natural-gas service from the utility in the cited report.[38]
  • 5,261 kWh was the average annual residential electricity usage for PG&E customers in 2024.[58]
  • 5,606,873 average customers were served by PG&E’s utility operations in 2024.[58]
  • 100% of residential meters at Nashville Electric Service were smart meters in 2024.[14]

After-sales in the electric utility industry

  • 82 points was the 2026 U.S. energy-utility score for mobile-app quality.[39]
  • 82 points was the 2026 U.S. energy-utility score for mobile-app reliability.[39]
  • 73 points was the 2026 U.S. energy-utility score for call-center satisfaction.[39]
  • 77 points was the 2026 U.S. energy-utility score for courtesy and helpfulness of staff or representatives.[39]
  • 80 points was the 2026 U.S. energy-utility score for website satisfaction.[39]

Value proposition in the electric utility industry

  • 39% of U.S. residential electric-utility study respondents said they were financially worse off in 2024 than in 2023.[21]
  • 74 points was the 2026 U.S. energy-utility score for efforts supporting the local community.[39]
  • 707 points was overall U.S. residential electric-utility customer satisfaction in 2024 on J.D. Power’s 1,000-point scale.[21]
  • 80 points was the 2026 U.S. energy-utility score for ease of understanding the electricity bill.[39]
  • 73 points was the 2026 U.S. energy-utility score for efforts supporting green programs that affect the environment.[39]

13 Statistics

Sustainability & Ethics

Sustainability and ethics tracks water, emissions, and compliance activity, including 159 new self-reports received by FERC Enforcement staff in fiscal year 2024.

Sustainability in the electric utility industry

  • 80,000 cubic metres per year of water savings are expected from a condensate-cleaning plant at Ørsted’s Asnæs Power Station.[59]
  • 7.7 million metric tons of estimated greenhouse-gas emissions were reported for Edison International and SCE operations in 2024.[60]
  • 99% of Ørsted’s total water withdrawals came from seawater in its latest disclosed operating data, mainly for cooling Danish combined-heat-and-power plants.[59]
  • 92.01% of water was recycled or reused by LG&E and KU in 2024, based on their sustainability performance metrics.[61]
  • 99.3% of Consumers Energy’s electric load was served by smart-energy technology in reporting year 2024.[62]

ESG in the electric utility industry

  • 36% of Edison International’s board members were minorities in 2024.[60]
  • 482,681 metric tons of market-based Scope 1 and Scope 2 emissions were reported by Essential Utilities in 2024.[63]
  • 29% of Essential Utilities’ energy consumption came from renewable sources in 2024.[63]
  • 45% of Edison International’s board members were women in 2024.[60]
  • 64% of Edison International’s total workforce were minorities in 2024.[60]

Ethics in the electric utility industry

  • 398 requests for ethics and compliance guidance were received by PG&E in 2024, a 35% increase from the prior year.[64]
  • 159 new self-reports were received by FERC Enforcement staff in fiscal year 2024 from market participants, including electric-sector entities.[65]
  • 1 third-party-managed compliance line with anonymous reporting is maintained by Dominion Energy for ethics concerns.[25]
  • $750,000 was paid by Con Edison to settle a lawsuit alleging harassment of female field workers, with additional reforms required.[20]
  • 7 consecutive years Dominion Energy had been recognized as a political-spending-transparency Trendsetter by the CPA Zicklin Index in 2024.[25]

CSR in the electric utility industry

  • 31% of Edison International’s workforce were women in 2024, according to the company’s responsibility metrics.[60]
  • 7 U.S. states are covered by FirstEnergy’s electric utility operating companies and their community-service footprint.[66]
  • 2.3 million residential and business customers are served by DTE Electric in southeastern Michigan and the Thumb region.[66]
  • 45% of Edison International’s directors were women in 2024, indicating board-level representation relevant to stakeholder governance.[60]
  • 36% of Edison International’s directors were minorities in 2024, according to its ESG workforce and board disclosures.[60]

Circular economy in the electric utility industry

  • 126,104 tonnes was Ørsted’s total reported waste volume in 2024.[67]
  • 14,944 tonnes was Ørsted’s non-recycled waste volume in 2024, down 22% from 2023.[67]
  • 2,806 tonnes of Ørsted’s non-hazardous waste were recycled in 2024.[67]
  • 80% or more was the refurbishment rate achieved for main component exchanges across Ørsted’s offshore portfolio in 2025.[67]
  • 97% of materials from the Esbjerg Power Station demolition are expected to be reused or recycled.[67]

Carbon footprint in the electric utility industry

  • 13% of Edison International’s estimated 2024 emissions came from transmission and distribution losses.[60]
  • 7.7 million metric tons of CO2e were Edison International’s total estimated emissions in 2024.[60]
  • 72% of Edison International’s estimated 2024 emissions were Scope 3 emissions.[60]
  • 39,198 metric tons of market-based Scope 2 emissions were reported by Essential Utilities in 2024.[63]
  • 8,045,213 metric tons of Scope 3 emissions were reported by Essential Utilities in 2024.[63]

15 Statistics

Globalization & Expansion

The globalization section ties investment and generation mix to low-emissions growth, including 43% of global electricity generation from low-emissions sources in 2025.

Globalization in the electric utility industry

  • Two-fifths of global electricity generation came from renewables and nuclear power in 2024 worldwide.[19]
  • Advanced economies and China accounted for 80% of global electricity-grid investment in 2024.[19]
  • Almost two-thirds of renewable capacity connected to the grid in 2024 was added in China.[19]
  • 43% of global electricity generation came from low-emissions sources in 2025, the highest share in 50 years worldwide.[19]
  • India installed around 30 GW of solar photovoltaic capacity in 2024, nearly tripling its previous annual growth.[19]

Supplier management in the electric utility industry

  • Companies completing Entergy’s sustainability assessment represented 50% of total procurement spend in 2023.[74]
  • Entergy managed a procurement spend portfolio of $5 billion to $7 billion in 2023 across its electric, gas and nuclear operations.[74]
  • Exelon identified 83 critical suppliers through its semiannual detailed supplier-risk assessment in August 2024.[75]
  • Entergy’s local suppliers accounted for more than $1 billion, or nearly 20%, of managed procurement spend in 2023.[74]
  • Exelon’s utilities procured materials and services from approximately 6,500 suppliers in 2024.[75]

Stakeholder management in the electric utility industry

  • The average U.S. electric-utility sustainability score was 32 out of 100 in 2024, five points higher than in 2023.[21]
  • The 2024 J.D. Power Sustainability Index covered 35 large U.S. electric utilities and cities serving at least 500,000 residential customers.[21]
  • Los Angeles Department of Water & Power and Sacramento Municipal Utility District each scored 39 in the 2024 J.D. Power Sustainability Index.[21]
  • Oncor reported serving more than 14 million Texans through its electric-delivery network in 2024.[22]
  • Nearly 1,700 people attended Dominion Energy’s Virginia electric-transmission community meetings in 2024.[25]

Distribution channels in the electric utility industry

  • Residential customers represented 143.1 million of U.S. electric utilities’ 163.7 million ultimate customers in 2024.[13]
  • U.S. residential customers accounted for 1.48 billion megawatthours of electricity sales in 2024.[13]
  • Commercial customers represented 19.5 million U.S. electric-utility customers in 2024.[13]
  • Industrial customers represented 1.12 million U.S. electric-utility customers in 2024.[13]
  • Full-service providers served 146.3 million U.S. electric customers in 2024 through bundled energy and delivery services.[13]

Key questions about the electric utility industry

What is the U.S. electric utility market size in 2025?
The U.S. electric utility industry generated a record 4.43 trillion kWh in 2025, and retail electricity sales reached $553.2 billion.
How fast is U.S. electricity demand expected to grow?
EIA projects demand to grow at 0.9%–1.6% annually through 2050 across AEO2026 cases. For 2026, it forecasts generation of almost 4,390 billion kWh, up 2.7% from 2025.
Which companies lead the electric utility industry?
NextEra Energy and EDF are tied at the top of Gitnux's 2026 electric utility ranking with an Overall score of 9.2 each.
What technology shifts show up most in 2024–2026 utility statistics?
Utilities report broad adoption of advanced analytics (78% in 2024), AI or machine learning (73% in 2024), and cloud computing (79% in 2024). In 2026, 12% reported fully deployed self-healing distribution automation and 41% reported advanced-metering-infrastructure data fully embedded and scalable across daily workflows.
How does market structure affect competition for electric utilities?
Regulated utilities generally retain monopoly control of distribution networks, while wholesale generation and retail supply are more competitive in markets administered by regional transmission organizations and independent system operators.
What operational reliability and outage signals are tracked most?
SAIDI and SAIFI appear in the EIA reliability table, including minutes per customer and interruptions per customer. For example, Connecticut’s 2025 all-events SAIDI was 183.9 minutes per customer and all-events SAIFI for New England was 1.164 interruptions per customer.
Reference

Cite This Report

This report is designed to be cited. We maintain stable URLs and versioned verification dates. Copy the format appropriate for your publication below.

APA
Samuel Norberg. (2026, November 11). Electric Utility Industry Statistics. Gitnux. https://gitnux.org/electric-utility-industry-statistics
MLA
Samuel Norberg. "Electric Utility Industry Statistics." Gitnux, 11 Nov 2026, https://gitnux.org/electric-utility-industry-statistics.
Chicago
Samuel Norberg. 2026. "Electric Utility Industry Statistics." Gitnux. https://gitnux.org/electric-utility-industry-statistics.

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