Gitnux/Report 2026

Eap Industry Statistics

Telehealth and EHR spending is still accelerating, with telehealth software forecast to reach $9.9 billion in the U.S. in 2024 and interoperability named a top priority by 90% of healthcare organizations, yet operational wins come with sharp security realities like 277 median days for breach investigations and cloud misconfiguration driving 13% of breaches. This Eap Industry statistics page stitches together care delivery, admin cost pressure, and workforce wage trends so you can see where value is actually forming and where it is being lost.
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November 11, 2026Updated
Eap Industry Statistics
Julian RichterWritten by Julian Richter·Edited by Yumi Nakamura·Fact-checked by Abigail Foster
Published ·Updated
How this report is researched
01Editorial Scope

An editor sets the topic, the inclusion criteria, and the evaluation framework before research starts.

02Source Research

AI search agents locate sources and extract each figure together with the document it came from.

Read our full methodology →

Search agents attach provenance to every extracted figure.

Next review: within 31 days

01 Industry overview

The eap industry at a glance

The global electroactive polymer market was valued at $6.1 billion in 2025 and is expanding as advanced materials adoption grows across electronics, batteries, healthcare, sensors and soft robotics.

$6.1B[58]
Global market size, 2025
5.5%[58]
Forecast CAGR, 2026–2035
36.32%[59]
North America share, 2025
66.8%[58]
Top five suppliers’ share, 2025
Market size
The global electroactive polymer market was valued at $6.1 billion in 2025, according to Global Market Insights. Other published estimates place the 2025 market at $3.59 billion and $3.77 billion, reflecting differences in product scope and market definitions.[58][60][61]
Forecast & CAGR
Global Market Insights forecasts growth from $6.4 billion in 2026 to $10.4 billion by 2035, representing a 5.5% CAGR. Fortune Business Insights forecasts growth from $3.99 billion in 2026 to $6.21 billion in 2034 at a 5.68% CAGR.[58][61]
Market share & regions
North America held 36.32% of global revenue in 2025, according to Mordor Intelligence. Another estimate places North America at 33% of 2025 revenue, while Asia-Pacific is identified as the fastest-growing region through the forecast period.[59][61][58]
Segmentation
Conductive plastics represented 40.68% of the market by type in 2025, while films accounted for 43.72% by form. Electrical and electronics generated 36.91% of revenue by end-use industry, and actuators and sensors accounted for 26.14% by application.[59]
Key players & concentration
The leading suppliers include Arkema, Wacker Chemie, Solvay, 3M and Avient. Global Market Insights estimates that these five companies held 66.8% of the market in 2025, with Arkema leading at more than 17.4%.[58]
Trends, drivers & challenges
Demand is being driven by electronics miniaturization, soft robotics, wearable devices, medical technology, sensors, actuators and battery materials. Key challenges include qualification requirements, specialized production capacity and regulatory pressure on fluorinated materials used in some electroactive polymer applications.[60][59][62]
Consumer behavior & competition
Demand is primarily business-to-business rather than consumer-led, with purchasing concentrated in electrical and electronics, healthcare, automotive, defense, energy storage and industrial automation. Competition favors suppliers that can provide qualified conductive, dielectric, piezoelectric or fluoropolymer materials with consistent performance and application support.[60][58]
Regulation
EU regulation is a significant consideration for fluorinated electroactive polymers. ECHA reported that the broad PFAS restriction proposal remained under evaluation, while PFHxA restrictions began applying in the EU/EEA in April 2026 and additional PFAS-related measures took effect in October 2026.[62]
Latest news
In November 2026, Arkema announced that it would showcase Piezotech electroactive polymers at Electronica 2026 in Munich, highlighting applications in sensors, wearables, human-machine interfaces and printed electronics.[63]

02 Ranking

Top 8 Companies in the Eap Industry

The leading companies in the eap industry, ranked on market impact, performance, momentum, innovation and brand popularity.

Updated November 11, 2026 · Next review December 11, 2026

Verdict

Spring Health leads Gitnux's 2026 eap ranking with an Overall score of 9.3, with Whole You program providing EAP support to more than 245,000 California state employees. Optum is the highest-ranked behavioral health and EAP services provider at 8.9, backed by listing by public employers as an EAP provider.

Ranked by Overall score · How we score ↓

Editor's top 3 picks

Where to start, by need.

  1. #1 Overall · Leader in employer EAP delivery

    Spring Health

    US

    Ranked #1 · 9.3 · Employer EAP delivery

    Why we picked it: It serves large, public-sector employee populations through an EAP program tied to Whole You support.

    See in ranking ↓Visit springhealth.com ↗

  2. Leader in behavioral health services

    Optum

    US

    Ranked #2 · 8.9 · Behavioral health services

    Why we picked it: It appears in public-employer procurement as an EAP provider alongside behavioral health services.

    See in ranking ↓Visit optum.com ↗

  3. Leader in UK accredited EAP

    HealthHero

    GB

    Ranked #3 · 8.3 · UK accredited EAP

    Why we picked it: Its UK EAP provider accreditation under the UK EAPA supports a defined compliance and delivery posture.

    See in ranking ↓Visit healthhero.com ↗

Pick 1 is the #1 company overall. Picks 2 and 3 are the highest-ranked companies in the top 5 that add a new segment.

Full ranking

Sort by
Top 8 companies in the eap industry, 2026 – Gitnux ranking
#CompanyOverall ↓Company snapshot
1

Spring Health

Employer EAP delivery · US

9.3
2

Optum

Behavioral health services · US

8.9
3

HealthHero

UK accredited EAP · GB

8.3
4

Lyra Health

Digital mental health · US

8.3
5

AllOne Health

Employer EAP delivery · US

8.3
6

TELUS Corporation

TELUS Health EAP and employer wellbeing · CA

8.2
7

CuraLinc Healthcare

US EAP and integrated mental wellbeing · US

8.1
8

Modern Health

Employer mental health and wellbeing benefits · US

8.1

How we score

  • Impact (30%): scale and weight in the market (revenue, market share, employees, market position).

Popularity (brand search demand, 15%) counts toward Overall but is not published as a column. Overall leaves out what is not known.

Scale Scores are shown on a 7–10 scale with one decimal; bars start at 7.0.

Cadence Recalculated when new figures are published; next review December 11, 2026.

Independence. Rankings are editorially independent. Scores, ranks, picks and the verdict follow the method above; no company can pay to change them.

Cite this ranking

APA

Julian Richter. (2026, February 13). Top 8 companies in the eap industry. In Eap Industry Statistics. Gitnux. https://gitnux.org/eap-industry-statistics/#top-companies

04 Statistics

Technology & Innovation

AI adoption in EAP shows a high stated intent to extend into service delivery: 83% of EAPA members expected increasing importance of AI in future EAP delivery in 2025.

AI in the eap industry

  • 41% of EAPA members said their EAP organization had begun integrating AI to improve business practices in 2025.[1]
  • 45% of EAP professionals using AI reported using it to learn new things in 2025.[1]
  • 40% of EAPA members used AI to assist with EAP work at least weekly in 2025.[1]
  • 83% of EAPA members believed AI would play an increasingly important role in future EAP service delivery in 2025.[1]
  • 63% of EAPA members identified increased immediate 24/7 access to EAP services as a potential AI benefit in 2025.[1]
  • 25% of EAPA members rated AI tools for self-use mental-health support as highly important to workplace mental-health efforts in 2025.[1]

Automation in the eap industry

  • 78% of EAPA-member EAP organizations said they might add AI for automating administrative and routine staff tasks in the future in 2025.[1]
  • 21% of EAPA members using AI reported using it to automate basic tasks in their EAP work in 2025.[1]
  • 8% of EAPA-member EAP organizations reported currently using AI to automate administrative and routine work tasks in 2025.[1]
  • 52% of EAPA members identified faster initial assessment and triage to human clinicians as a potential AI benefit for EAP delivery in 2025.[1]

Digital Transformation in the professional and business services sector (sector benchmark)

  • 40.4% of EU enterprises in professional, scientific and technical activities used at least one AI technology in 2025.[2]
  • 55% of business-services CEOs identified keeping pace with technology and AI transformation as their greatest concern in PwC’s 2025 global CEO survey.[3]
  • 35.51% of EU professional, scientific and technical enterprises using AI applied it to business-administration or management processes in 2025.[2]
  • 51% of U.S. technology executives reported no increase in performance or profitability from digital-transformation investments during the previous two years.[4]

Technology Adoption in the professional and business services sector (sector benchmark)

  • 30.87% of EU professional, scientific and technical enterprises using AI applied it to accounting, controlling or finance management in 2025.[2]
  • 27.33% of EU professional, scientific and technical enterprises using AI applied it to production processes in 2025.[2]
  • 18.55% of EU professional, scientific and technical enterprises using AI applied it to ICT security in 2025.[2]
  • 22.32% of EU professional, scientific and technical enterprises using AI applied it to research and development or innovation activities in 2025.[2]

Cloud Computing in the professional and business services sector (sector benchmark)

  • 77.7% of Dutch professional, scientific and technical enterprises used cloud computing services in 2023.[5]
  • 91.2% of Finnish professional, scientific and technical enterprises used cloud computing services in 2023.[5]
  • 80.4% of Danish professional, scientific and technical enterprises used cloud computing services in 2023.[5]
  • 90.7% of Australian professional, scientific and technical enterprises used cloud computing services in 2022.[5]

Big Data in the professional and business services sector (sector benchmark)

  • 46.8% of Swedish professional, scientific and technical enterprises conducted big-data analysis in 2023.[5]
  • 47.5% of German professional, scientific and technical enterprises conducted big-data analysis in 2023.[5]
  • 45.4% of Finnish professional, scientific and technical enterprises conducted big-data analysis in 2023.[5]
  • 57.5% of Dutch professional, scientific and technical enterprises conducted big-data analysis in 2023.[5]

IoT in the professional and business services sector (sector benchmark)

  • 52.0% of South Korean professional, scientific and technical enterprises used Internet-of-Things technologies in 2022.[5]
  • 35.6% of Swedish professional, scientific and technical enterprises used Internet-of-Things technologies in 2021.[5]
  • 36.3% of Irish professional, scientific and technical enterprises used Internet-of-Things technologies in 2021.[5]
  • 42.6% of Austrian professional, scientific and technical enterprises used Internet-of-Things technologies in 2021.[5]

05 Statistics

Data & Analytics

EAP reporting emphasizes outcomes at scale: 141,297 EAP counseling users were included in the Workplace Outcome Suite analysis covering 2010–2022.

Business intelligence in the eap industry

  • 61 EAP vendors and internal programs in 15 countries contributed data to the sixth global Workplace Outcome Suite report.[6]
  • Eight employer industries were represented in AllOne Health’s analysis of EAP work-life cases from 2020–2024.[7]
  • 59,137 EAP work-life cases from 4,981 employers were analyzed by AllOne Health for the 2020–2024 period.[8]
  • 13 years of EAP counseling data, from 2010 through 2022, were analyzed in the sixth Workplace Outcome Suite industry report.[6]
  • 141,297 EAP counseling users were included in the global Workplace Outcome Suite analysis covering 2010–2022.[6]
  • 28% of employers in AllOne Health’s 2020–2024 EAP work-life dataset were in education, the largest represented industry.[8]

Data analytics in the eap industry

  • 2% of AllOne Health EAP work-life cases from 2020–2024 involved wellness coaching.[8]
  • 43 years was the average age of users in AllOne Health’s 2020–2024 EAP work-life dataset.[8]
  • 3,075 employees was the median employer size in AllOne Health’s 2020–2024 EAP work-life dataset.[8]
  • 5,706 employers across eight industries in the United States supplied archival EAP data for AllOne Health’s 2020–2024 work-life analysis.[7]
  • 51% of AllOne Health EAP work-life cases from 2020–2024 concerned legal issues.[8]
  • 23% of AllOne Health EAP work-life cases from 2020–2024 concerned financial problems.[8]

Data Quality in the professional and business services sector (sector benchmark)

  • 95% of enterprise companies with at least $1 billion in revenue had experienced a data-quality issue directly affecting business outcomes in 2024.[9]
  • 67% of supply management organizations said their data quality was better or significantly better than two years earlier in 2024.[10]
  • 49% of supply management organizations reported that their data quality was good or excellent in 2024, based on a survey of more than 121 respondents.[10]
  • 87% of enterprise data leaders said traditional rules-based approaches to data quality did not scale to current needs in 2024.[9]
  • 23% of supply management firms spent at least 21% of their time cleaning data in 2024.[10]
  • 50% of organizations identified data-quality issues as the biggest challenge affecting their data-integration projects in 2024.[11]

Data Governance in the professional and business services sector (sector benchmark)

  • 61% of organizations had a dedicated data-governance function in 2024, according to a survey of more than 121 supply management professionals.[10]
  • 71% of global organizations reported having a data-governance program in 2024, up from 60% in 2023.[11]
  • 32% of organizations in the 2024 governance study had a formal governance organization in place, while 68% had none.[12]
  • 81% of supply management organizations found their data-governance program useful in 2024.[10]
  • 18.3% of organizations used a data-governance or catalog solution as part of their governance program in 2024.[12]
  • 33% of North American organizations had a formal data-governance organization in place in 2024.[12]

KPIs in the eap industry

  • 16% was the average EAP usage rate among 2023 Bell Seal recipients.[13]
  • 89% of 2023 Bell Seal recipients reported an EAP response time of less than one business day.[13]
  • 81% of U.S. firms with 200 or more workers offering health benefits offered a separate EAP for mental health in 2022.[14]
  • 80% of 2023 Bell Seal recipients monitored or received reporting on their EAP utilization rates.[13]
  • 92% of U.S. organizations surveyed in 2024 offered an EAP, employee assistance program or equivalent benefit.[15]
  • 95% of 2023 Bell Seal recipients offered an EAP covering mental-health and substance-use services.[13]

06 Statistics

Strategy & Growth

Market and buyer behavior signals link utilization to forecasting: the EAP services market was estimated at $7.79 billion in 2025 and projected to reach $11.65 billion by 2032.

Growth in the eap industry

  • The global EAP services market was projected to reach $11.65 billion by 2032, according to a cited Research and Markets estimate.[16]
  • The global EAP services market was estimated at $7.79 billion in 2025, according to a cited Research and Markets estimate.[16]
  • MSD’s 2025 goal was to double utilization of its previous global EAP.[17]
  • TELUS agreed to acquire LifeWorks for approximately C$2.3 billion plus assumed net debt of approximately C$600 million in 2022.[18]
  • TELUS reported combined annual revenue of approximately C$1.6 billion when announcing its 2022 LifeWorks acquisition.[18]
  • The cited EAP services market forecast implied approximately 5.9% annual growth from 2025 to 2032.[16]

Differentiation in the eap industry

  • 98% of employees served and surveyed said Inova’s EAP helped them.[19]
  • MSD’s 2025 global EAP provided 12 free coaching or counseling sessions.[17]
  • Inova reported a utilization rate 14 times higher than insurance-based EAPs.[19]
  • Inova reported satisfaction of 98% or higher among EAP users.[19]
  • Sanofi’s global EAP provided six counseling sessions per employee, per issue, per year from 2022 onward.[20]

Mergers and acquisitions in the eap industry

  • TELUS assumed approximately C$600 million of LifeWorks net debt in the 2022 transaction.[18]
  • TELUS completed its LifeWorks acquisition on September 1, 2022.[18]
  • TELUS announced a C$2.3 billion offer for LifeWorks in June 2022.[18]
  • TELUS’s offer price of C$33 per LifeWorks share represented an 89% premium to LifeWorks’ 20-day volume-weighted average price.[18]

Strategic partnerships in the eap industry

  • Sun Life’s EAP partnership with ComPsych offered three service tiers in the United States in 2026.[21]
  • TELUS Health’s 2023 Beneva collaboration expanded EAP access across Canada through group insurance plans.[18]
  • Morneau Shepell’s 2016 alliance with 1to1Help.net made EAP support available in India and 170 other countries.[22]
  • Lyra’s 2021 ICAS World partnership covered 2,400 organizations and 4.5 million people through ICAS’s EAP network.[23]

07 Statistics

People & Workforce

Workforce conditions shape EAP demand context, while AI capability gaps appear internally: 65% of EAPA members cited insufficient AI knowledge or expertise among EAP staff and clinicians in 2025.

Remote Work in the professional and business services sector (sector benchmark)

  • 54% of U.S. professional-services firms reported having at least one paid work-from-home employee in November 2024–January 2025.[24]
  • 62.8% of U.S. professional and business-services employees who could work at home did so during 2024–2025, while 66.0% could work at home.[25]
  • About 45% of U.S. professional and business-services workers worked remotely during October 2023–September 2024, including hybrid and fully remote work.[26]
  • 37.21% was the average share of paid workdays performed from home by U.S. professional and business-services employees in January 2025.[27]

Hybrid Work in the professional and business services sector (sector benchmark)

  • 27% of U.S. full-time employees worked in a hybrid arrangement in 2025, compared with 12% fully remote and 61% fully on-site.[28]
  • 54% of U.S. employees with remote-capable jobs worked in a hybrid arrangement in November 2025.[29]
  • Across U.S. professional and business services, 38% of full-time employees worked hybrid schedules during January–April 2025.[30]
  • 61% of U.S. employees with remote-capable jobs preferred hybrid work in November 2025, compared with 33% preferring fully remote work.[29]
  • Across U.S. professional and business services, 22% of full-time employees worked fully from home during January–April 2025.[30]

Upskilling in the eap industry

  • 65% of EAPA members identified insufficient AI knowledge or expertise among EAP staff and clinicians as a disadvantage of AI adoption in 2025.[1]
  • 47% of EAPA members identified a lack of available AI training resources for EAP staff and clinicians as a disadvantage of AI adoption in 2025.[1]

Employee Engagement in the professional and business services sector (sector benchmark)

  • 32% of U.S. employees were engaged at work in 2025, while 17% were actively disengaged.[29]
  • 32% of U.S. employees were engaged at work in 2024, while 17% were actively disengaged.[29]
  • 33% of U.S. employees were engaged at work in 2023, while 16% were actively disengaged.[29]
  • 34% of U.S. employees were engaged at work in 2022, while 16% were actively disengaged.[29]

Change Management in the professional and business services sector (sector benchmark)

  • 16% of global business-services organizations managed change systemically across their initiatives in 2022.[31]
  • 75% of global business-services organizations considered change management critical in 2022.[31]
  • 22% of transformation teams identified communication plans as their primary change-management approach in 2024.[32]
  • Approximately one-third of global business-services organizations had no change-management capability in 2022.[31]
  • 17% of transformation teams identified training and development programs as their primary change-management approach in 2024.[32]

08 Statistics

Customer & Sales

User-reported impact remains a core buying signal, with measured satisfaction and functioning outcomes: 98% of EAP counseling users reported overall satisfaction in 2023.

Customer experience in the eap industry

  • 93% of EAP counseling users reported functioning better at work in 2023, according to Acentra Health.[33]
  • 98% of EAP counseling users rated counseling quality positively in 2023, according to Acentra Health.[33]
  • 84% of surveyed employers were satisfied or very satisfied with their EAP in the United States in 2019.[34]
  • 95% of EAP counseling users said their situation improved in 2023, according to Acentra Health.[33]
  • 98% of EAP counseling users reported overall satisfaction in 2023, according to Acentra Health’s U.S. program data.[33]

Customer acquisition in the eap industry

  • 32 times more organic traffic was generated by modern EAP platforms than legacy providers in the United States, United Kingdom, Australia, Canada and Ireland in 2026.[35]
  • 14% of EAP providers ranked for none of the tested EAP-related keywords despite being in the upper half of the sector by organic traffic in 2026.[35]
  • 27% of EAP providers had more than 200 indexed web pages across five English-speaking markets in 2026.[35]
  • 45% of EAP providers received most of their organic traffic from branded searches across five English-speaking markets in 2026.[35]

Customer loyalty in the eap industry

  • 78% of surveyed employers said their EAP provider understood their employee population and communication needs in the United States in 2019.[34]
  • 100% of management-consultation respondents said they would use the EAP service again in Acentra Health’s 2023 data.[33]
  • 100% of management-consultation respondents said they would recommend the service to others in Acentra Health’s 2023 data.[33]
  • 100% of management-consultation respondents said the consultation added value in Acentra Health’s 2023 data.[33]

09 Statistics

Marketing & Brand

Search visibility is uneven across providers: 65% of EAP providers did not appear in the top 10 results for any tested EAP-related keyword in the United States and United Kingdom in 2026.

Marketing in the eap industry

  • 65% of EAP providers did not appear in the top 10 results for any tested EAP-related keyword in the United States and United Kingdom in 2026.[35]
  • 73% of EAP providers had fewer than 200 indexed pages across five English-speaking markets in 2026.[35]
  • 88% of EAP providers had negligible presence for the tested industry keywords in 2026.[35]
  • 12% of EAP providers ranked in the top 10 for four or more tested EAP-related keywords in 2026.[35]

Digital marketing in the eap industry

  • 16% of EAP providers had zero Google AI Overview appearances in 2026.[35]
  • 42 times more Google AI Overview appearances were generated by modern EAP platforms than legacy providers in 2026.[35]
  • 437 was the median number of ranking keywords for modern EAP platforms in 2026.[35]
  • 113 was the median number of ranking keywords for legacy EAP providers in 2026.[35]
  • 4 times as many keywords were ranked for by modern EAP platforms as by legacy providers in five English-speaking markets in 2026.[35]

Branding in the eap industry

  • 14% of EAP providers had meaningful organic traffic but did not rank in the top 10 for any tested EAP-related keyword in 2026.[35]
  • 45% of EAP providers relied on branded searches for most of their organic traffic across five English-speaking markets in 2026.[35]
  • 1 in 6 EAP providers generated more than 90% of organic traffic from branded searches in 2026.[35]
  • 65% of EAP providers did not rank in the top 10 for any of the 31 tested EAP-related keywords in 2026.[35]

Influencer Marketing in the professional and business services sector (sector benchmark)

  • 74% of B2B influencers use artificial-intelligence tools to enhance content creation, based on Q1 2026 research.[36]
  • 78% of B2B influencer-marketing practitioners identify brand awareness and lead generation as their joint top challenges, based on Q1 2026 research.[36]
  • 86% of B2B influencer-marketing practitioners and creators prefer co-creating content with brands rather than amplifying finished brand content, based on Q1 2026 research.[36]
  • 44% of B2B influencer-marketing practitioners say finding the right talent is their single biggest collaboration obstacle, based on Q1 2026 research.[36]

10 Statistics

Operations & Execution

Delivery timelines and episode metrics are measured: the median time to resolution was 28 days in a five-year review covering 2020–2024.

Process optimization in the eap industry

  • 44 days was the average counseling episode length across 101,927 EAP counseling cases analyzed for 2020–2024.[8]
  • 7.0 to 7.6 was the average job-performance score improvement after EAP use among 1,696 cases in the Workplace Outcome Suite dataset.[6]
  • 28 days was the median time to resolution for EAP counseling cases in a five-year review covering 2020–2024.[8]
  • 78% of more than 106,000 EAP counseling cases began with users at risk on at least one workplace-outcome measure during 2010–2022.[6]
  • 29.8% of work-life requests in the AllOne Health study were submitted during the COVID-19 period from March 2020 through April 2023.[8]

Operational efficiency in the eap industry

  • 5.5% was the median EAP utilization rate reported by employers in 2018.[37]
  • 37% of surveyed employers provided a newer EAP model in the 2024 Business Group on Health and Fidelity well-being survey.[37]
  • 3.4 visits per participant was the median EAP visit count reported by employers in 2018.[37]
  • 5.11 dollars were estimated to be returned for every 1 dollar invested in EAP services in the 2024 Workplace Outcome Suite report.[6]
  • 9.5 EAP counseling cases occurred per 100 covered employees in 2020, compared with 7.5 cases per 100 in 2019.[38]

Quality management in the eap industry

  • 62,804 to 67,762 cases supplied pre- and post-use data for individual Workplace Outcome Suite measures in the 2024 report.[6]
  • 13.5% of work-life EAP requests were for personal-assistance services in AllOne Health’s 2020–2024 study.[8]
  • 50.7% of 59,137 work-life EAP cases requested legal support during 2020–2024.[8]
  • About 25% of EAPs used a research-validated tool to measure work-related counseling outcomes, according to the 2021 EAPA report.[38]
  • All five Workplace Outcome Suite measures showed statistically significant improvement after EAP counseling in the 2024 annual report.[6]

Outsourcing / Offshoring in the professional and business services sector (sector benchmark)

  • 65% of U.S. CPA firms participating in the 2025 National MAP Survey that offshored used India, followed by 33% using the Philippines.[39]
  • 60% of EU business-services enterprises sourcing abroad were in the business-services sector, compared with 40% in industry and construction, during 2021–2023.[2]
  • 28.8% of EU enterprises sourcing abroad sourced information and communication technology services internationally during 2021–2023.[2]
  • 47.5% of EU enterprises sourcing abroad sourced administrative and management functions internationally during 2021–2023.[2]
  • 39% of EU enterprises sourcing abroad outsourced business functions to external providers during 2021–2023, while 72% used affiliated-group insourcing.[2]

11 Statistics

Finance & Pricing

Pricing and ROI vary by design and utilization, with modeled ROI reported at $5.11 returned for every $1 invested in the 2024 Workplace Outcome Suite report.

Pricing strategy in the eap industry

  • $20 per employee per year was the modeled EAP investment for a medium 400-employee U.S. employer in the 2020 WOS ROI model.[40]
  • $15 per employee per year was the modeled EAP investment for a large 1,000-employee U.S. employer in the 2020 WOS ROI model.[40]
  • $1.40 per employee per month was the median EAP cost reported by employers using a PEPM pricing structure in 2018.[37]
  • 300% was the reported potential variation in EAP pricing based on utilization and benefit design.[41]
  • $25 per employee per year was the modeled EAP investment for a small 75-employee U.S. employer in the 2020 WOS ROI model.[40]

Cost reduction in the eap industry

  • $40,576 was the modeled total return for a medium 400-employee U.S. employer in the 2020 WOS ROI model.[40]
  • $6,103 was the modeled total return for a small 75-employee U.S. employer in the 2020 WOS ROI model.[40]
  • $2,536 was the modeled return per EAP counseling case for a medium U.S. employer in the 2020 WOS ROI model.[40]
  • $139,880 was the modeled total return for a large 1,000-employee U.S. employer in the 2020 WOS ROI model.[40]
  • 26% lower employer costs were reported for employers using an EAP instead of individual medical plans in the cited market update.[42]

Profitability in the eap industry

  • 3.25:1 was the modeled EAP ROI ratio for a small 75-employee U.S. employer in the 2020 WOS model.[40]
  • 5.07:1 was the modeled EAP ROI ratio for a medium 400-employee U.S. employer in the 2020 WOS model.[40]
  • 4.29:1 was the estimated EAP ROI for a typical large U.S. employer in 2019.[38]
  • $5.11 returned for every $1 invested was the overall EAP ROI estimate in the 2024 Workplace Outcome Suite report.[6]
  • 5.04:1 was the estimated EAP ROI for a typical large U.S. employer in 2020.[38]

Financial planning in the eap industry

  • 2.9% of work-life EAP requests involved eldercare support during the 2020–2024 study period.[8]
  • 4.2% of work-life EAP requests involved childcare support during the 2020–2024 study period.[8]
  • 51% of work-life EAP cases involved legal concerns, while 23% involved financial problems, in the 2020–2024 AllOne Health study.[8]
  • 23.2% of 59,137 work-life EAP cases requested financial-support services during 2020–2024.[8]
  • 2% of work-life EAP cases involved wellness coaching in AllOne Health’s 2020–2024 study.[8]

12 Statistics

Product & Service

Reported benefit shares quantify user outcomes, including work performance: 41% of U.S. federal employees who used an EAP reported improved work performance.

Value proposition in the eap industry

  • 49% of U.S. federal employees who used an EAP said it helped them better manage stress.[26]
  • 40% of U.S. federal employees who used an EAP reported improved health.[26]
  • 41% of U.S. federal employees who used an EAP reported improved work performance.[26]
  • 40% of U.S. federal employees who used an EAP reported an increased desire to remain at their current agency.[26]
  • 60% of U.S. federal employees who participated in an EAP reported satisfaction with their agency’s program.[26]

14 Statistics

Globalization & Expansion

EAP availability and coverage are measured by country footprint, with ICAS World operating through more than 43 in-country offices in 2021.

Globalization in the eap industry

  • ICAS World operated through more than 43 in-country offices while serving 2,400 organizations and 4.5 million people in 2021.[23]
  • 80% of surveyed employers provided an employee assistance program in all or most countries where they operated in 2024.[37]
  • After completing the LifeWorks acquisition, TELUS Health covered corporate clients in more than 160 countries and over 50 million lives worldwide.[18]
  • 98% of surveyed employers offered some type of EAP in at least some countries in 2024.[37]
  • TELUS Health’s 2022 LifeWorks acquisition expanded employer-health coverage to more than 160 countries and over 50 million lives.[18]

Cultural adaptation in the eap industry

  • 7% of surveyed EAP and online-therapy practitioners strongly agreed that their primary provider adequately addressed cultural considerations.[44]
  • 7% of surveyed EAP and online-therapy practitioners disagreed that their primary provider adequately addressed cultural considerations.[44]
  • 5.3% of surveyed EAP and online-therapy practitioners strongly disagreed that their primary provider adequately addressed cultural considerations.[44]
  • Cultural-adaptation support had an 8-percentage-point gap between perceived value and current provision among international assignees in 2025.[54]
  • 31% of international assignees reported that their employer currently provided cultural-adaptation support in 2025.[54]

Supplier management in the eap industry

  • Lyra partnered with ICAS World to standardize access to mental-health care for employees in more than 180 countries in 2021.[23]
  • Sun Life offered a three-tier EAP through its partnership with ComPsych in 2026.[21]
  • G-P delivered its EAP in partnership with ComPsych through its EOR Prime growth package in 2026.[55]
  • Morneau Shepell and India-based 1to1Help.net formed a long-term strategic alliance to provide EAP services in India and 170 other countries in 2016.[22]
  • TELUS Health became Beneva’s official EAP service provider on May 1, 2023.[18]

Stakeholder management in the eap industry

  • 13,400 Starbucks Mexico employees were covered nationwide by the TELUS Health-supported program after 10 months.[56]
  • 842 Starbucks Mexico stores were impacted by the wellbeing program after 10 months.[56]
  • PMI launched localized wellbeing programs in Lebanon, Spain and Ukraine in 2024.[57]
  • Starbucks Mexico integrated its EAP and wellbeing program into employee onboarding within 10 months of launch.[56]
  • PMI’s global EAP covered 100% of its employees by the end of 2024.[57]

Distribution channels in the eap industry

  • TELUS Health’s Beneva offering combined in-person and virtual consultations for insured members in Canada in 2023.[18]
  • MSD’s global EAP in 2025 offered providers with real-time appointment scheduling and local-language availability.[17]
  • MSD’s global EAP included onsite counselors at selected locations in 2025.[17]
  • MSD’s global EAP included 24/7 crisis-care management in 2025.[17]

Key questions about the Eap Industry

What is the size of the global EAP services market in 2025?
The global EAP services market was estimated at $7.79 billion in 2025, according to a cited Research and Markets estimate.
How fast is the EAP services market expected to grow from 2025 to 2032?
A forecast implied approximately 5.9% annual growth from 2025 to 2032, reaching $11.65 billion by 2032 per the cited Research and Markets estimate.
Which companies lead the eap industry?
Spring Health leads Gitnux's 2026 eap ranking with an Overall score of 9.3, with Whole You program providing EAP support to more than 245,000 California state employees. Optum is the highest-ranked behavioral health and EAP services provider at 8.9, backed by listing by public employers as an EAP provider.
Where is AI being adopted in EAP operations and delivery?
EAPA members reported 41% integrating AI in 2025, 40% using it to assist EAP work at least weekly, and 52% citing faster initial assessment and triage to human clinicians as an AI benefit.
What outcome and utilization metrics show measurable EAP impact in recent studies?
In the 2024 Workplace Outcome Suite report, job-performance ratings improved from 7.0 to 7.6 after EAP use, and the estimated U.S. employer return on investment was $5.11 for every $1 invested.
Reference

Cite This Report

This report is designed to be cited. We maintain stable URLs and versioned verification dates. Copy the format appropriate for your publication below.

APA
Julian Richter. (2026, February 13). Eap Industry Statistics. Gitnux. https://gitnux.org/eap-industry-statistics
MLA
Julian Richter. "Eap Industry Statistics." Gitnux, 13 Feb 2026, https://gitnux.org/eap-industry-statistics.
Chicago
Julian Richter. 2026. "Eap Industry Statistics." Gitnux. https://gitnux.org/eap-industry-statistics.

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